Criminal Defence Operations Manager

We are working with a specialist criminal defence practice in Rochdale who are seeking a highly organised Practice and Operations Manager to oversee daily operations, ensure regulatory compliance, and support a talented legal team working on motor offence and general criminal defence matters.

Core Responsibilities:

Operational Management:

Oversee day-to-day office operations, diary coordination, and resource planning. Streamline file handling and ensure smooth case progression. Implement and optimise legal tech tools (e.g. LEAP, DPS).

Compliance & Regulatory Oversight:

Maintain SRA, GDPR, AML, and Lexcel-related compliance. Manage training records, CPD logs, and staff supervision. Conduct risk assessments and prepare for audits.

Billing & Finance

Oversee legal aid billing, duty solicitor income, and time recording. Assist in budgeting and financial performance tracking. Manage supplier relationships and contracts.

Team & Staff Management

Recruit, train, and support admin and junior legal staff Monitor workloads and allocate cases effectively Handle HR processes, performance reviews, and team development

Client Service & Reputation

Monitor client satisfaction and manage feedback Coordinate local marketing, online reputation, and referral partner relationships Assist in handling complaints and improving service delivery

What they are looking for:

Minimum of 2/3 years’ experience in legal operations, or a practice management role. Strong organisational skills and time management skills. Calm, professional communication style. Hands-on, solution focused mindset. Experience with legal aid processes is a plus.

If you are interested in this Criminal Defence Operations Manager role in Rochdale, offering excellent progression as the firm expands, working within a supportive and close-knit team, we encourage you to apply. You can contact Nadine Ali at Sacco Mann for further information or apply to this advert.