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Reception and Administration Apprentice (Salary £16,000)
Reception Responsibilities: Greeting clients and visitors face-to-face and providing support, ensuring legal advisors are advised as soon as possible to ensure that clients aren’t left waiting in reception for [a long time/longer than 5 minutes]. Book clients in so that we have a record of who has arrived at our offices and who they are meeting. Answer all telephone calls quickly (ideally within 3 ring cycles) and courteously, directing calls to their destination without delay, ensuring that our clients and visitors always have a positive experience and perception of our firm. Ensuring that accurate and detailed messages are always taken and emailed to the appropriate person in a timely manner. When answering the telephone, please ensure that the caller’s name, telephone number(s), company name (if appropriate) and email address are taken and sent to the legal advisor. Manage the firm’s enquiries email inbox, ensuring that all enquiries are dealt with in a timely manner and passed to the appropriate person as soon as possible and in line with our service commitments. These messages may be new enquiries to the firm or existing clients and contacts; it’s really important that these are dealt with as soon as possible. Maintaining all meeting rooms and the general reception area, ensuring that all items are replenished and refreshments are always available. This also means that meeting rooms and the reception area must be kept clean and tidy at all times. Meeting rooms must be presentable for the start of each and every meeting and also clean at the end of each day, so they are always ready for the following morning. This will also include cleaning the coffee machines and washing up crockery and cutlery as and when this is required. To observe, record and monitor visitors/deliveries to the office, alerting your manager of any concerns. To maintain high security standards by monitoring visitors, site engineers, deliveries, etc., and securing the offices on leaving the premises each day. To carry out general postal duties as and when this is required, such as opening and preparing incoming and outgoing mail, and organising courier deliveries. To maintain motor vehicle records in respect of all employee vehicles in order to contact individuals if there are any parking issues. Ensuring that all accidents are accurately recorded in the “Accident Book” and informing the Facilities Manager of any accidents that have occurred during the working day. You will also be required to assist the Northampton office with front-of-house responsibilities as and when this is required by your manager Administration Responsibilities: Effectively photocopying and scanning documents as and when required. Effectively file documents electronically in a timely manner. Liaise with colleagues and clients, when appropriate, providing clear and helpful communication. Provide all relevant information to all teams efficiently and effectively. Demonstrate proficiency with Microsoft Office applications and other relevant software. Assist with managing post requirements to include scanning all posts to relevant electronic files. Assist with ad hoc accounting and billing tasks, ensuring accuracy and timely processing. Prepare documents as requested, ensuring accuracy in line with the firm’s standardisation policy. Ensure all records are meticulously maintained and up to date. Assist with managing telephone calls professionally and directing enquiries as appropriate. Training:Business Administration Level 3 apprenticeship standard.Training Outcome:Future progression to an administration role.Employer Description:Joining EMW you will be surrounded by likeminded people, who are passionate about providing great service to our clients. You will have a great opportunity to make a valuable contribution, take ownership of your work, and be exposed to a wide variety of legal matters and expertise. As part of our team, we believe you will be part of something special. We are striving to create a working environment where everyone reaches their full potential, where our teams are flexible, friendly, and inclusive with a clear focus on growth and success.Working Hours :Monday to Friday, from 9:00am to 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working ....Read more...
Advertising and Media Apprentice
What you’ll be doing: Using research tools such as TGI, Touchpoints and Nielsen competitive you’ll learn how to uncover media, market and audience information, creating insights that will contribute to designing and developing client communication strategies Working with our media planners, you’ll learn to write great briefs for our external media partners and internal specialist teams to produce best-in-class media proposals that innovatively deliver our client strategies You’ll learn about in-campaign optimisation and post-campaign analysis, contributing research to support the planning process from briefing all the way through to campaign evaluation Work with our Operations Team to ensure our media campaigns are executed in the way they were designed - this includes providing great customer service to our clients, confirming orders and working with our Finance team to resolve any billing queries and Inputting bookings into our CRM system with 100% accuracy, ensuring zero financial variances/queries Being the primary point of contact for basic advertising schedule amends/applied optimisation as we are constantly making improvements for our clients Running daily reports of live advertising campaigns contributing to ad-hoc, mid or post advertising campaign analysis reports This will involve adhering to rigorous processes with the greatest attention to detail which will result in assisting the delivery team in schedule creation, processing and improvement Being proficient with key campaign management and reporting tools across TV, online media, print etc. You will form good relationships with Media Owners/Suppliers Create campaigns in a variety of online media disciplines like programmatic display, affiliate, online video, paid search and paid social Stay on top of latest industry news and trends so we can deliver market leading, innovative plans Establish strong working knowledge of online tools such as: Partnerise (Affiliate), Google Analytics, Google Ads, Facebook, SimilarWeb, AdDynamix, Concept (CRM), etc. Training:Advertising & Media Executive Level 3 Standard. An advertising and media executive will help with the day-to-day progress of the whole advertising process, from receiving the brief from the marketing team, including objectives, budget and timescales, through to the measurement of how effective the advertisement has been. In their daily work, they will interact with many other people, processes and systems. (For example, the client, 3rd party suppliers, the broad team at the agency.) They help campaigns move forward, coping with inevitable setbacks and changes in direction (some at the last minute), whilst showing collaboration and maintaining relationships with all. Usually, they report to an Account or Media Manager. They usually specialise in one of two parts of the advertising process: the first is the process of producing the advertisement (creative); the second is the process of distributing the advertisement (media). Apprentices must therefore complete the core apprenticeship and one of these options. Training Sessions Overview: Seminar 1: Preparing for your apprenticeship Seminar 2: Preparing for your employer Seminar 3: Introduction to advertising Seminar 4: The foundation of advertising Seminar 5: Understanding commercial Seminar 6: Advertising campaigns Seminar 7: Advertising and Media standards & legislation Seminar 8: Principles of Project Management Seminar 9: Supply Chain Management Seminar 10: Principles of third party Seminar 11: The briefing and approval processes Seminar 12: The media buying process - TV Seminar 13: The media buying process - Out of home, Radio and Print. Seminar 14: Negotiation techniques Seminar 15: Data and media metrics Seminar 16: Data and media metrics - Practical Excel session Seminar 17: Media planning Seminar 18: Distribution of Creative through the appropriate channels Seminar 19: Evaluating campaign performance For a full overview of the Advertising & Media Executive standard please click on the following link: https://www.instituteforapprenticeships.org/apprenticeship-standards/advertising-and-media-executive-v1-0Training Outcome:Potential of a full-time position is available for the right candidate upon successful completion of the apprenticeship.Employer Description:We are looking for Advertising & Media Apprentices to join us here at What’s Possible Group: the only harmonious marketing group for dynamic growth brands.The next generation of advertising and media professionals is incredibly important to our growth, not just as a business, but for our entire industry.Working Hours :Monday to Friday - 9:00am - 5:30pm. We work a 9-day fortnight, meaning staff have every other Friday off!Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Logical,Team working,Creative,Initiative ....Read more...
Paralegal
Join Our CICA Team as a Paralegal – Abuse Compensation Claims – Make a Real Difference!Salary: Dependent on experienceMonday to Friday – Full Time, permanentLeeds LS8 2AL – office based – free parkingAre you an organised and proactive Paralegal looking to take the next step in your career? Do you thrive in a fast-paced environment where attention to detail and excellent client service are key? If so, we have an exciting opportunity for you!Our well-established and highly respected and award-winning solicitors’ firm is seeking an Abuse Compensation Claims Paralegal to provide vital support to our dedicated team. You will work to provide a high level of support tothe Team to enable them to efficiently progresstheir client cases.If you’re looking for a varied, interesting role in a supportive team where you can contribute to truly make a difference in people’s lives, we’d love to hear from you!When applying, please include a cover letter.Main responsibilitiesTo support the Criminal Injury Compensation Claims department to efficiently and effectively progress, conclude and maximise the compensation awards in Scheme Abuse claims. There is scope in the role for progression by building knowledge and experience.The role is primarily an administrative role involving a high-level of case management work. It will include: Maintain a high standard of client care for both new and existing clients to ensure repeat business and recommendations.Accurately obtaining client information and claim details. Handling new and existing matters from the outset to completion.Setting up files and opening new cases on the case management systemCommunicating internally with CICA team, support staff and finance department and externally with clients, abuse schemes and other third parties.Using the case management calendar system to plan and prioritise case and file management so deadlines are met, and compensation maximised.Updating the case management systemFile maintenance of routine correspondence and telephone calls, legal drafting and ensuring full compliance with Abuse schemes.To adhere to the firm’s financial policies of billing and invoicingFile closure and archivingTo train and develop relevant knowledge, techniques and skillsTo assist in providing holiday cover for colleagues in CICA departmentAny additional duties that may be required to assist the running of the practice. Person SpecificationEssential Criteria RequiredExperience Experience of working in a client/customer facing or customer service roleExperience communicating to clients or third parties on the telephone and by emailExperience in an office settingExperience using databases and computer management systems and Microsoft office (word, excel, outlook)Experience with file handling Skills Excellent organisation and time management skills to effectively manage conflicting prioritiesExcellent communicator who is able to politely take lead in a conversationCapable of using diplomacy, tact and sensitivity when dealing with othersGood English language skillsExcellent team player who can get on with othersAbility to handle sensitive informationAbility to work autonomouslyGood information technology skills - must be adept in use of MS Office, particularly Word and Outlook, and ideally case management systems to a basic level, internet and email.Possess commercial awareness Behavioural characteristics Taking ownership for informed decisions and delivering quality outcomesAbility to use initiative and be pro-active in their work.Commitment to continuous improvement and providing a high-quality serviceAbility to inspire and motivate self and colleaguesHigh degree of personal integrity and commitment to fairness, diversity and equalityGenuine willingness and desire to progress themselves and the department/business they work within Desirable Skills RequiredExperience Experience working in an office setting, preferably in a Law firm Interested? If you feel that you possess the relevant skills and experience for this position, then please send your cv by return. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Supervisor, Food & Beverage
Who we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15-day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees, or the community.We are looking for 2 talented individuals to join our PNE Food & Beverage Team, who will work under the direction of the Food & Beverage Managers and Assistant Managers. They will assist with the staffing and operation of PNE food concessions, bars, catered events and other functions taking place on site at the PNE. The PNE fosters a challenging, dynamic and rewarding environment, and you will be surrounded by other committed and passionate team members striving to be the best. Join us and take part in putting together a number of exciting and impactful events that will leave lasting memories for our guests!Why join our Team? Exhilarating and fun-loving cultureFlexible work environmentOpportunity for free or discounted tickets to shows, events, sports games, and much moreStaff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food StandsCompetitive compensation packageOpportunity to create lasting memories and friendships! What will you do this year?In your role as a Supervisor your primary accountabilities will be to: Assist with the planning and execution of PNE food concessions, bars for year-round events and PlaylandActively ensure that all guest requirements are met and follow-up with guest issues or concernsAssist with the management, training and scheduling of a large complement of frontline seasonal employees and part-time event-based staffAssist with inventory administration including but not limited to ordering, receiving, and inventorying food and beverage products.Ensure all food and beverage outlets are well-maintained and that staff are working safely and in compliance with corporate policies.Enforce both corporate and internal Food & Beverage departmental policies, including FOODSAFE guidelines, OH&S regulations and all applicable legislation and company policies.Act as a role model; provide guidance, leadership and management for direct reports and performance manage staff throughout employment.Assist in ensuring that all operating equipment and supplies are properly cared for, stored and secured.Perform other related F&B duties as required. What else? Must have previous experience in a supervisory role within the Food & Beverage Industry; previous experience in a reputable, high volume venue setting is considered an asset.Must have successful completion of Grade 12; post-Secondary education in a related field is considered an asset.Must have Food Safe Level 1 and Serving it Right.Must have knowledge of food & beverage/food outlet operations, and all applicable quality, hygiene and liquor licensing legislation, regulations and standards.Must have experience with billing and cash reconciliation duties.Excellent leadership and people management skills to effectively motivate team members and address performance concerns with staff.Must have a proven track record of implementing and maintaining superior guest service standards.Strong administrative capabilities including strong working knowledge of Microsoft Office applications, POS systems and electronic and hard copy file management.Ability to remain calm under pressure and effectively manage various situations involving clients and staff.Ability to foster effective working relationships with peers, subordinates, tenants, clients, and other external contacts.Must be available to work a part-time event-based schedule which will include various extended workdays, late nights and weekends.Successful candidates must undergo a Criminal Record Check. Who are you? An effective leaderProactiveProblem solverExcellent time-management skillsAn advocate for excellent guest service Where and when to APPLY?Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...
Construction Manager
JOB DESCRIPTION Benefits: Base Salary + Annual Bonus Eligible for overtime 401K Pension Health Insurance Paid time-off Company Vehicle GENERAL PURPOSE OF THE JOB:The Construction Manager is responsible for managing all projects (including GC and larger-scale P&R, TremCares, etc.). This will involve working with the superintendent or technicians assigned to the project to ensure delivery is on time and within budget, as well as selecting and managing all subcontractors. Additional duties will include participating in all proposals, specifications, price estimates, schedules, and sales efforts as they affect the aforementioned projects. The Construction Manager is responsible for sales and service support, field resources, and customer management communication as necessary. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for contributing to, validating, and signing off on all proposals and specifications. Conceptual Phase (estimates & schedules) Program Planning Phase Design Phase Conduct Prebid Construction Phase Conduct Pre-construction Effective Close-out Cost Estimates and schedules Use of ebuilder for all project documentation per policy manual. Accountable for project cost/budget variance & profitability. Accountable for Quality Assurance. Understanding of subcontractor agreement and corrective measures of notification to subcontractor per the executed agreement. Proper letter notification to non-compliant subcontractor agreement articles, i.e., no waivers of lien for lower tier subs, missing submittals, etc. Set project timelines and goals. Manage key metrics and report on a regular basis or as required. Coordinate work with Program Managers, sales and service support, customer management (WTI and Tremco Roofing), and resource management. Participate in the preventive and corrective action process with responsibility and authority to: Initiate action to prevent the occurrence of any non-conformity relating to service, process, and quality. Identify and record any service, process, or quality system problems. Initiate, recommend, or provide solutions through designated channels. Verify the implementation of solutions. Control further processing, delivery, or installation of non-conforming products until the deficiency or unsatisfactory condition has been corrected. Review all bids received and conduct contractor interviews for specification and contractual compliance. Approve Proposals for submission (i.e. pricing, specification, scope). Direct Project Manager, technicians, and superintendents. Sign-off on project billings. Responsible for change order negotiation and approval. Metrics: Benchmarks will be assembled for the following metrics: Concept, Planning & Design (Proposals & Specs): # Proposals/Specs being managed # Proposals/Specs reviewed vs. in queue #/$ Wins vs. Losses Profit Margin of Wins vs. Losses Construction (Execution) # of projects w/in (time &/or $) budget +/- X% Contractor Management # Qualified Contractors $ Billed & Outstanding (& DSOs) Customer Project Quality Score Competencies: Technical knowledge of all products and services that WTI offers Deep understanding of all Construction Management tasks Understanding of superintendent roles & responsibilities Communications: Superior written, oral, and digital communication skills Must have excellent interpersonal skills and a customer service approach when dealing with sales reps Able to create performance reporting 24-hour reply response to all inquiries Computer Literacy Ebuilder, Email, web, SAP, Access, Excel, PowerPoint, Microsoft Projects, Visual Cadd , AutoCadd, others TBD Specification Development Stage: Select the WTI Superintendent for the project. Responsible for specification detail drawings approval. Signing off on Specifications shall be required by the Division Manager, Construction Manager, and Tremco Sales Rep. Pre-Bid Stage: Conducts Pre-Bid Meeting, agenda outlines the required format of the Pre-Bid Meeting. Document responses from Pre-Bid Meeting minutes are documented or audio recorded and compiled into meeting minutes on the form Receives and processes Pre-Bid Meeting Agenda and Sign-In form. Forwards published copies to local Tremco Rep, Superintendent, Facility Contact, and Roofing Subcontractor. Bidding Stage: Publishes, approves, and distributes Addendum (where applicable) Receives and reviews bids and agreements Pre-construction Stage: Provides established Project Schedule Assists Superintendent in planning and coordinating the Pre-Construction Meeting Provides superintendent with necessary subcontractor information from Bid Form site-specific safety plans, certificates, etc, prior to the Pre-Construction meeting Conducts and processes completed Pre-Construction Meeting documentation and distributes to all applicable parties Construction Stage: Daily receipt and review of Daily Inspection forms Visits job site as necessary Receive and review Weekly Progress Meeting Minutes; attend or be involved via conference call Maintain the project schedule, and process updates from the superintendent Perform site audits as appropriate Authorize and generate Change Orders as required Authorize subcontractor payments Authorize Customer billing Assist the Superintendent with any problems during construction The salary range for applicants in this position generally ranges between $79,000 and $99,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Manager, Fair and Festival Operations
Who we are… The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences. At the PNE, we strive to create an environment that reflects our organization's core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to "Deliver Memorable Experiences" for all who interact with the PNE whether it is our guests, our employees or the community. The Manager of Fair and Festival Operations is responsible for leading cross-functional teams in the creation and execution of our large-scale, internally produced events such as the annual Summer Fair as well as live entertainment events such as concerts, sporting events, and trade shows. They will drive business development while demonstrating effective project planning and processes to manage milestones, timelines, budgets, and priorities while working directly with complex matrixed teams and external partners. We are looking for a collaborative, self-starter to take on the role within the Event Operations Team at the PNE. They will be responsible for planning and executing a wide range of live events and will be responsible for all event day deliverables. This individual will work closely with many departments within the organization to ensure a seamless event experience for PNE clients and guests. Our ideal candidate will have 4-6 years of event management experience within the hospitality industry. Why join our Team? Exhilarating and fun-loving culture Flexible work environment Opportunity for free or discounted tickets to shows, events, sports games, and much more Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food Stands Competitive compensation package Opportunity to create lasting memories and friendships! What will you do this year? In your role as the Manager, Fair and Festival Operations, your primary accountabilities will be to: Fair Planning and Corporate Services: Assist with project management of the annual summer Fair, including facilitation of cross functional planning meetings and working group meetings and site layout planning (booking meetings, agendas, minutes, action item follow through etc.). Oversee functional resource planning and execution for event rentals such as fence, tents, trailers and golf carts. Oversee the Fair credential program, ensuring accurate allocation and distribution of credentials for vendors, suppliers and contractors. Plan and facilitate entertainment and programming such as touring exhibits, activations and onsite experiences. Monitors local cultural activity looking for opportunities to develop exhibits, participatory programs and new relationships adding to the mix of Fairtime activity. Fair Exhibit space department: Management of the Fairtime exhibition space sales and exhibit set-up activities for the 400,000 square feet of Fairtime indoor exhibition space, outdoor market spaces and food concessions. Oversee the administration and processing of exhibit space applications and contracts. Update exhibitor accounts: process exhibitor agreements, track payments, manage contracts and maintain records and reports. Oversee all credential requirements (IDs, passes, parking) for vendors Liaise with exhibitors regarding space allocations on site, outstanding contracts, payments, and other related documents. Oversee concessionaire point of sale operations and act a support resource for external vendor group Develops budget requirements and maintains control of the Fairtime exhibition space sales portion of the department budget. Prepares floor plans of all buildings and outside grounds; recommends changes to layouts. Event Management, Live Entertainment Plan and execute a wide range of PNE events including but not limited to concerts, festivals, sporting events, community events and tradeshows Develop and actively manage positive relationships with production managers, tradeshow producers, concert promoters and other PNE stakeholders Act as the venue representative on event days by managing client requests and troubleshooting operational issues Coordinate staffing levels, public safety, facility maintenance, load-in, load out and all other event operations Ensure adherence to venue policies and procedures with respect to health and safety, alcohol management, customer service, and labour management Ensure venues are prepared in accordance to contract requirements and client expectations Create production schedules, timelines, event specs using Momentus system other event planning material Work closely with the Ticketing Department on the event build, venue configuration and other ticketing matters Assist the Sales Department with event billing and settlement procedures What else? Must have 4-6 years of experience in the live events industry Diploma, Certificate or degree in Event Management, Business Administration or a relevant discipline or an equivalent combination of education & experience Must be able to work an event-based work schedule which includes weekends, late nights, extended hours and extended workweeks. Proven record of building strong relationships with the general public, industry partners and internal and external business stakeholders Experience working in a similar venue is considered an asset Knowledge of Momentus system is considered an asset. Ability to create planning documents and tools to efficiently execute events Experience with production and technical personnel is considered an asset Must possess good decision-making skills with the ability to react well to high-pressure situations and tight timelines Knowledge of the planning, production, and management of major events within the entertainment industry Knowledge of CAD and/or Ungerboeck/Momentus system is considered an asset. Ability to create planning documents and tools to efficiently execute events Successful candidates must undergo a Criminal Record Check Who are you? Detail-oriented Strong organizational skills Eager self-starter Motivated by fast-paced environments Skilled at problem-solving Effective communicator Committed to striving for excellence Time Management Expert Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $72,000 - $80,000 per annum. The starting salary w ....Read more...