As an apprentice, you will be responsible for addressing customer enquiries, troubleshooting issues, providing product information, and ensuring an exceptional customer experience.
This role requires a proactive, adaptable, and customer-centric individual who thrives in a fast-paced, multichannel environment.
We are looking for somebody who is new to this sector and is keen to develop the skills to be able to complete the key responsibilities which consist of:
Multi-Channel Support: Providing exceptional customer support across a variety of communication channels, including live chat, email, phone, social media platforms (e.g., Facebook, Twitter, Instagram), and self-service portals
Customer Engagement: Build strong relationships with customers by offering timely, empathetic, and efficient responses to enquiries. Ensure that each interaction is aligned with company values and enhances the customer experience
Problem Resolution: Troubleshoot and resolve a wide range of customer issues, including product enquiries, service concerns, technical support, billing questions, and complaints. Utilise your problem-solving skills to resolve complex issues promptly
CRM Management: Use our Customer Relationship Management (CRM) tool Salesforce to manage customer interactions, log support tickets, track case progress, and update customer records
Omni-Channel Consistency: Ensure that the customer experience is consistent and seamless across all channels. Resolve issues effectively, regardless of the platform the customer chooses to contact us through
Collaboration with Teams: Work closely with cross-functional teams (IT, Claims and Operations) to ensure quick resolution of complex issues. Share insights and feedback to continuously improve the customer experience
Feedback Collection: Gather customer feedback during interactions and help identify recurring issues or areas for improvement in processes, products, or services
Maintain Performance Metrics: Meet or exceed established performance metrics, including response times, customer satisfaction ratings, first contact resolution, and ticket closure rates
You will work within a collaborative and supportive team culture. Training:
Business Administrator, Level 3
Fortnightly attendance at Riverside College, Widnes
Training Outcome:
Ongoing professional development and growth opportunities
Employer Description:With over 20 years of experience in the UK Taxi and Courier industry, we are dedicated to protecting our customers’ assets and providing peace of mind through comprehensive insurance solutions. Our expertise and commitment to customer satisfaction has made us a trusted name in the UK for insurance needs.Working Hours :Monday to Friday between 8.45am and 5pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Non judgemental,Patience,Empathetic communicator,Keen to learn....Read more...
ENTRY LEVEL PERSONAL ASSISTANT
(Open to backgrounds of Legal and Professional Services)
Manchester | Hybrid Working | Permanent | Competitive Salary + Excellent Benefits We’re recruiting on behalf of a global law firm who are recruiting for an experienced Legal Administrator / Entry Level Personal Assistant who is is lookign to progress within a Legal Personal Assistant position.This is a fantastic opportunity to join a firm known for its progressive culture, investment in development, and commitment to innovation, inclusion and client service excellence.
The Role
As a Legal PA, you will provide confidential, proactive and professional support to a designated group of stakeholders, ensuring they are fully supported in a fast-paced and high-performing environment. Key responsibilities will include:
Proactive diary, inbox and travel management
Organising internal and external meetings (including agendas and preparation)
Acting as a key liaison for internal/external clients and handling correspondence
End-to-end workflow management, including delegation across support teams
Matter opening and management, electronic filing and records maintenance
Supporting billing/finance processes and ensuring compliance with procedures
Assisting with pitches, presentations and business development activity
Coordinating events and marketing initiatives
Championing process improvements and embracing new technology
About You
You will ideally have:
Experience in a similar Personal Assistant role, OR Office Administrative experience
Strong stakeholder management skills and confidence working at Partner level
Excellent organisation, communication and attention to detail
A proactive, solutions-focused approach with strong ownership of tasks
Ability to delegate and coordinate with wider support functions
Strong IT skills including Outlook, Teams and Microsoft Office (Copilot exposure beneficial)
A flexible and collaborative mindset, comfortable supporting across a wider team
What’s in it for you?
Our client offers an excellent benefits package, hybrid working, and a supportive environment focused on development, progression and inclusion. You’ll also have the opportunity to get involved in wider initiatives.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
We are seeking an Accounts Assistant to support our finance department while undertaking an apprenticeship in working towards a full AAT qualification.
What will the apprentice be doing?
Preparation of bookkeeping and management accounts for small and medium entities for management accountants
Working with spreadsheets, cloud-based accounting software, client’s manual records, and bank account statements
Performing general administration work
Preparing the trial balance and accounts
Filing and archiving financial statements and accounting files
Preparing financial records for client billing
Answering telephone calls in the office and telephoning clients for information
Researching financial trends in the UK market
Assisting all members of the team as and when required
Ensuring company policies are observed and promoting good practices, particularly in areas of Health and Safety, Equal Opportunities, and confidentiality
The ideal candidate will be organised, enthusiastic, friendly, reliable and trustworthy, with excellent communication skills and strong attention to detail. As this role will involve a variety of tasks that may change from day to day, the successful candidate should be adaptable and comfortable managing different responsibilities in a busy office environment.
Strong attention to detail
Excellent written and verbal communication skills
Enthusiastic and hardworking approach
Reliable and trustworthy
Professional manner
Strong organisational skills
Ability to work accurately under pressure and meet deadlines
Positive, can-do attitude
Willingness to learn and develop new skills
Confident and effective telephone manner
Ability to multitask and prioritise work
Good basic computer skills, including Microsoft Office (particularly Excel)
Comfortable carrying out administrative and office-based tasks
Interest in developing a career in finance or accountancy
Motivated to study and progress alongside the apprenticeship
Training:Gaining the AAT Level 3 (AQ2022) qualification
Studying the following modules:
ITBK - Introduction to Bookkeeping (An additional module for any candidate who hasn't completed a Level 2 AAT qualification)
FAPS - Preparing Financical Statements
MATS - Management Accounting Techniques
TPFB - Tax Processes for Businesses
BUAW - Business Awareness
Training Outcome:
There is the opportunity to progress onto AAT Level 4, then onto a more senior level with the firm and a career within accountancy
Employer Description:At Circle Cloud, we will look after your accounting and tax matters with great care in all aspect of your business. Beyond providing accountancy and associated business support services, we also provide merger and acquisition and legal compliance. At Circle Cloud LLP, we're your dedicated business purchase solicitors, here to ensure a seamless, legally sound merger and acquisition.Working Hours :4 days a week (specific days to be confirmed)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Join Our Growing Team! Are you passionate about building strong relationships and ensuring customer satisfaction?We're looking for a proactive Client Relations Manager to join our team and take ownership of client relationships. If you have excellent communication skills, a keen eye for detail, and enjoy problem-solving, we want to hear from you!About Us
We are a leading specialist in energy metering, billing, and heat network services for communal and district heating systems.Using our own in-house billing platform, we manage hundreds of communal and district heating schemes for both private and social housing across the UK, providing bills for tens of thousands of customers each year. We also operate many more schemes using our pre-payment system.About the Role
As part of the Client Relations Management Team, you'll be the key point of contact for your portfolio of clients, ensuring they receive exceptional service and support. You'll conduct regular reviews, manage client expectations, and collaborate with internal teams to ensure seamless service delivery.This role is perfect for someone who is confident working with people at a senior level, solving problems, and making a real impact on client satisfaction.Essential Requirements
Must have a permit to work in the UK
Live within commuting distance of our offices in Sevenoaks and Leatherhead
Proven experience managing a portfolio of clients
Experience managing team members is desirable but not essential
Your Key Responsibilities Will Include
Client Relationship Management
Serve as the primary contact for assigned clients, ensuring their needs are met and concerns addressed. This includes conducting regular client and scheme reviews, gathering feedback, identifying areas for improvement, and implementing agreed actions.You will also manage client expectations by setting clear expectations regarding our service levels. You will be expected to visit clients within London and occasionally outside of London when required.Business Development
Build strong relationships with clients with a view to retaining and renewing contracts, as well as identifying opportunities for additional services and new business.Collaboration with Internal Teams
Work closely with internal teams to ensure effective service delivery for client schemes. This includes:
Working with the Operations team to ensure scheme-specific service and reporting requirements are met
Communicating with Customer Services regarding consumer-related issues
Liaising with the Debt Management team on outstanding balances affecting client schemes
Engaging with the Technical team to manage connection or system issues
Regulatory Awareness
Ensure your clients are kept informed of Heat Network regulations and their impact. Training and literature will be provided to support this.Process Improvement
Identify and implement ways to enhance the client experience and streamline processes.Skills and Qualifications
To succeed in this role, you should have:
Strong communication and interpersonal skills with the ability to build and maintain client relationships
Excellent organisational abilities and attention to detail
A proactive, dynamic mindset with strong problem-solving abilities and a self-starter attitude
Confidence in handling client queries and managing expectations effectively
Ability to work collaboratively across different teams
Benefits Include
£38,000 to £45,000 Salary (Based on Skills and Experience)
22 Days Holiday + Bank Holidays
Company Bonus Scheme (after one year of employment)
Flexible Working Practices
Opportunities to Work from Home (one day a week)
Full Training Provided
We understand that each team member brings a unique set of skills and experiences to the table. Comprehensive training will be provided to help you thrive in your new role.How to Apply
If you’re looking to be part of a dynamic team and make a real impact, we want to hear from you.To help us process your application smoothly, please include your address on your CV.Apply now!....Read more...
Technical Energy ManagerDepartment: Sustainability DepartmentReporting To: Energy Services Manager & Sustainability ManagerLocation: Redhill, Surrey (Hybrid)Contract Type: Full-Time / PermanentSalary: Dependent upon experience: Competitive Base + Bonus – Uncapped OTE (Base: £40,000 - £60,000 p.a. with an OTE of up to £75,000)Travel: Regular travel to client sites requiredDriving License: Full, clean driving license requiredOwn vehicle not essentialNUS Consulting Group is a global energy management and sustainability consulting firm. We specialise in providing energy management and sustainability support to energy-intensive organisations.This is a senior, client-facing position combining project management and business development responsibilities, with approximately a 50,50 split between managing energy projects and developing new business relationships with prospects/clients, with an annual new business revenue target.You will be responsible for managing energy-efficiency, compliance, and on-site generation projects for major industrial and commercial businesses. Projects will involve full project management through to final service delivery across client teams, internal NUS departments and external partners/suppliers.You will play a key role in identifying new opportunities, supporting sales activity, and maintaining strong client and partner relationships.Key Responsibilities
Project manage energy efficiency, onsite generation, and compliance projects from initial engagement through to final deliveryIdentify and develop new business opportunities with both existing and prospective clientsManage relationships with clients, ensuring projects are delivered to scope, timeline, and expectationsSupport and contribute to RFP responses and commercial proposalsWork closely with the NUS Sustainability and Consultant departments to deliver integrated energy reduction solutionsBuild and maintain relationships with external suppliers and partners across technologies, including solar, wind, EV infrastructure, CHP, lighting, and other energy efficiency solutionsUndertake project management to deliver onsite energy efficiency audits, including coordination, client liaison, and project oversightProvide technical and commercial support to internal teams on energy efficiency and onsite generation opportunitiesStay up to date with relevant energy and carbon legislation and compliance requirements, including ESOS, SECR, EED A8 (European Compliance) and Heat Networks (Metering & Billing) RegulationsSupport the development of new service offerings and client solutions
Requirements
Degree in a related technical disciplineProven experience in project management within energy, energy efficiency, sustainability, engineering, or related sectorsExperience managing large-scale, client-facing projectsStrong commercial awareness and ability to support business development activitiesExcellent communication and presentation skillsAbility to manage multiple projects and stakeholders simultaneouslyFull clean driving licence, with willingness to travel to client sites
Working ArrangementsThis is a hybrid role. The successful candidate will be expected to attend the Redhill office at least once per month as a minimum, alongside regular travel to client/prospect sites as required.About the Role EnvironmentYou will work closely with the on-site audit engineers, sustainability, and consulting teams to deliver complex energy projects and support clients in improving efficiency, reducing carbon emissions, and implementing on-site energy solutions.Why Join Us?
Competitive salary and benefits packageAccess to a pension schemeAdditional holiday of 22 days p.a. + bank holidays
NO AGENCIES....Read more...
Energy Advisor Location: Norwich Hours: 37 per week (subject to Four Day Week scheme after probation) Contract: Fixed Term until 31st March 2028 (subject to funding) Salary: £26,000 Leave: 23 days p.a. + bank holidays Application Deadline: Wednesday 1st April 2026 Interview Date: Week Commencing 6th April 2026 Reports to: Support Services ManagerAbout the RoleAs an Energy Advisor within the Future Support service, you will deliver the Norwich Energy Project, providing personalised energy advice and practical support to vulnerable households across Norwich. You will manage a full caseload, offering one-to-one guidance to help residents reduce energy bills, improve energy efficiency, and build long-term resilience against fuel poverty.This role involves supporting clients with tariff switching, understanding energy bills, smart meter use, energy debt, and practical behaviour change. You will also advocate on behalf of clients with energy providers, distribute energy-saving items where appropriate, deliver community workshops, and embed energy awareness across the wider organisation through staff training and partnership working.Key Responsibilities
Provide one-to-one energy advice and support to vulnerable householdsManage a full caseload, conducting energy assessments and developing tailored action plansSupport clients with tariff switching, bill analysis, smart meter use, and reducing energy consumptionAdvocate with utility providers to resolve issues and establish manageable payment plansDeliver workshops and community sessions to build energy confidence and practical skillsDistribute energy-saving items to eligible households and provide guidance on their useTrain and support frontline staff to identify energy issues and make appropriate referralsMaintain accurate case notes, records, and monitoring data to evidence outcomesEnsure safeguarding, data protection, health & safety, and lone-working compliance
About YouYou have substantial experience providing personalised advice and support to individuals facing hardship, ideally within energy, financial resilience, or welfare-related services. You understand fuel poverty, energy billing systems, tariff switching, smart meters, and practical ways households can reduce costs and consumption.You are confident managing a diverse caseload, delivering one-to-one sessions, and developing tailored action plans that address both immediate energy crises and longer-term resilience. You can explain complex information clearly and accessibly, building trusting relationships that empower clients to manage their energy confidently and sustainably.You are proactive, resourceful, and a strong advocate for those you support, able to work both independently and collaboratively to deliver high-quality, coordinated services.About Future ProjectsWe are a Norwich-based charity helping people transform their lives through education, health & wellbeing, skills, and employment services. Our work focuses on supporting those facing social exclusion and poverty through tailored, community-based services.We are a Real Living Wage, Disability Confident, and Four Day Week Gold Standard employer. Our staff work the 100:80:100 model of the 4-day working week, meaning they deliver 100% of their output in 80% of their contracted hours while receiving 100% pay. The role holder will be eligible to opt into this scheme following successful completion of probation and a six-month review.Additional Information
No line management responsibilitiesDBS check and right to work in the UK requiredEvening and weekend work may be required occasionallyInduction and safeguarding training providedWe are a Living Wage, Disability Confident, and Equal Opportunities employerFour Day Working Week....Read more...
This is a fantastic opportunity to build a fantastic career in Trust law, manage a varied caseload, and develop your expertise in a supportive, professional environment.
If you’re highly organised, proactive, and keen to deliver exceptional client service, this role offers the chance to take real ownership of your work while being supported to grow your skills.If you’re highly organised, proactive, and keen to deliver exceptional client service, this role offers the chance to take real ownership of your work while being supported to grow your skills.
Key Responsibilities
Assist with the drafting of deeds relating to the creation, variation, and termination of trusts.
Carry out day-to-day trust administration, liaising with trustees, beneficiaries, and third parties.
Monitor and manage trust assets, including financial accounts and investments, and liaise with investment managers.
Maintain accurate trust records both internally and on HMRC’s Trust Registration Service (TRS), including registering new trusts.
Oversee trust terminations, including preparing deeds of appointment, inheritance tax accounts, trustee statements, and distributions to beneficiaries.
Support the tax team with trust accounting data entry, reconciliations, and arranging tax payments.
Prepare annual trustee policy statements and assist with trust reviews and trustee meetings.
Manage property insurance for trust assets (commercial and residential).
Keep updated lists of trusts administered by the firm and maintain a calendar of key dates.
Maintain records for the firm’s trust corporation, including director ID, external accounts, and involvement in trust matters.
Deliver excellent client service, responding promptly and professionally to enquiries.
Manage time recording, quarterly billing, and maintain efficient cost control.
Keep up to date with changes in trust law, legislation, and best practice.
Provide research and administrative support to solicitors on trust-related matters.
Training Outcome:Opportunity to grow and develop a career in our Private Client team. This isn't a legal role, but it will give you unique knowledge in Trusts, and the rare experience of getting this knowledge within a law firm as opposed to an Financial Advisory firm.Employer Description:At Lester Aldridge, we are proud of our reputation and history. We can trace our origins back to 1796 and have grown to be one of the largest law firms in the South, with a national reputation in many areas of law. As well as our Bournemouth head office, we also have offices in Southampton and London, meaning we can offer our clients city expertise at regional rates.
We are known for our ability to offer top-quality advice in a straightforward way, making us accessible and easy to deal with, on a regional, national and international basis.
Our clients are at the heart of everything we do. We believe that every client has their own unique requirements and we tailor our ways of working by thoroughly understanding their business or personal circumstances.
We believe that through listening to our client’s needs, concerns and expectations that we can deliver a solution that is innovative, realistic and delivers the optimal result for our client.Working Hours :Monday to Friday, 9am to 5.30pm.Skills: Communication skills,Attention to detail,Organisation skills,Time management skills,Prioritise under pressure,Empathetic and client-focused,Professional,credible and tactful,Written communication skills,Positive,Enthusiastic,Collaborative team player,Flexible approach....Read more...
Your main focus will be to deliver an efficient, high level of administrative support to a group of lawyers. The Private Client Advisory team advise private individuals in various matters including estate planning, trusts, powers of attorney, will-writing, probate, wealth protection and succession planning.
Whilst your local office will be Gatwick, you will be supporting case handlers nationally in all locations. This role is designed to teach valuable administration skills and give you experience of working in a busy office.
Your main responsibilities within the department will include the following:
Ensuring our client files are in impeccable order, take responsibility for post coming into the business and methodically process important original documents in line with our policies and procedures
Support the delivery of high levels of client communication
Providing support wherever possible across the team and clients by dealing with queries and enquiries and ensuring Partners and fee earners are able to respond to queries from clients and other parties. This requires excellent written, verbal and telephone communication skills
The role must ensure that the fee earners are able to focus their time on activity which increases revenue by coordinating all other activities and taking responsibility for delivering consistency across the Group
Support fee earner email management, ensuring emails are filed in the relevant electronic system in accordance with procedures, processes and policies
Manage fee earner diaries via the electronic calendar system, arranging meetings and ensuring accurate information is included in invites to internal and external attendees
Arrange conference calls and in-person meetings, follow procedures to book meeting rooms and video conferences when required and cancel those as soon as possible if arrangements change
Ensuring that room bookings are made with sufficient information to enable Reception to have full details; use the appropriate room booking form to do this
Book travel arrangements and accommodation in accordance with our Policy
Prepare agenda for meetings, collate papers for meetings ahead of the meeting in a timely manner, take minutes of meetings and produce those minutes as soon as possible after the meeting
Coordinate an efficient and accurate billing process and support fee earners with providing the right level of information to clients to ensure swift payment of invoices. Liaise with our Finance Team in the delivery of this
Undertake regular reviews of matter lists with fee earners to ensure high levels of financial hygiene
Support our Group Sales & Marketing Team in the hosting of events in the relevant location or events in connection with Business Legal Services and/or Private Wealth
Undertake file opening procedures ensuring all aspects of the process are completed including all compliance checks, creation of letters of engagement and, where relevant, completion of the pricing and resourcing model
Work collaboratively with your Personal Assistant colleagues within your location and across the Group to provide a seamless and efficient, top-quality service to the business
Maintain email distribution lists; ensuring they are kept up to date
Ensuring relevant pages of the intranet for your location, team, departments and kept up to date
Training:Business Administrator Level 3 Apprenticeship standard.Training Outcome:Whilst this is initially a 2-year fixed term contract, Irwin Mitchell looks to retain our apprentices after completion of the apprenticeship.Employer Description:Irwin Mitchell are a national law firm with a local reach, for life’s important moments – the ones you plan for and the ones you don’t expect. Their legal experts combine technical excellence with empathy, understanding, and a commitment to always put their clients first. Life at Irwin Mitchell. You’ll feel part of a welcoming, inclusive environment where your individuality matters. Irwin Mitchell celebrate what makes you unique and support you to thrive. Together, they achieve incredible things and make a real difference to their clients and communities.Working Hours :Monday to Friday, from 9:00am to 5:00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Reception Responsibilities:
Greeting clients and visitors face-to-face and providing support, ensuring legal advisors are advised as soon as possible to ensure that clients aren’t left waiting in reception for [a long time/longer than 5 minutes].
Book clients in so that we have a record of who has arrived at our offices and who they are meeting.
Answer all telephone calls quickly (ideally within 3 ring cycles) and courteously, directing calls to their destination without delay, ensuring that our clients and visitors always have a positive experience and perception of our firm.
Ensuring that accurate and detailed messages are always taken and emailed to the appropriate person in a timely manner.
When answering the telephone, please ensure that the caller’s name, telephone number(s), company name (if appropriate) and email address are taken and sent to the legal advisor.
Manage the firm’s enquiries email inbox, ensuring that all enquiries are dealt with in a timely manner and passed to the appropriate person as soon as possible and in line with our service commitments. These messages may be new enquiries to the firm or existing clients and contacts; it’s really important that these are dealt with as soon as possible.
Maintaining all meeting rooms and the general reception area, ensuring that all items are replenished and refreshments are always available. This also means that meeting rooms and the reception area must be kept clean and tidy at all times. Meeting rooms must be presentable for the start of each and every meeting and also clean at the end of each day, so they are always ready for the following morning. This will also include cleaning the coffee machines and washing up crockery and cutlery as and when this is required.
To observe, record and monitor visitors/deliveries to the office, alerting your manager of any concerns.
To maintain high security standards by monitoring visitors, site engineers, deliveries, etc., and securing the offices on leaving the premises each day.
To carry out general postal duties as and when this is required, such as opening and preparing incoming and outgoing mail, and organising courier deliveries.
To maintain motor vehicle records in respect of all employee vehicles in order to contact individuals if there are any parking issues.
Ensuring that all accidents are accurately recorded in the “Accident Book” and informing the Facilities Manager of any accidents that have occurred during the working day.
You will also be required to assist the Northampton office with front-of-house responsibilities as and when this is required by your manager
Administration Responsibilities:
Effectively photocopying and scanning documents as and when required.
Effectively file documents electronically in a timely manner.
Liaise with colleagues and clients, when appropriate, providing clear and helpful communication.
Provide all relevant information to all teams efficiently and effectively.
Demonstrate proficiency with Microsoft Office applications and other relevant software.
Assist with managing post requirements to include scanning all posts to relevant electronic files.
Assist with ad hoc accounting and billing tasks, ensuring accuracy and timely processing.
Prepare documents as requested, ensuring accuracy in line with the firm’s standardisation policy.
Ensure all records are meticulously maintained and up to date.
Assist with managing telephone calls professionally and directing enquiries as appropriate.
Training:Business Administration Level 3 apprenticeship standard.Training Outcome:Future progression to an administration role.Employer Description:Joining EMW you will be surrounded by likeminded people, who are passionate about providing great service to our clients. You will have a great opportunity to make a valuable contribution, take ownership of your work, and be exposed to a wide variety of legal matters and expertise. As part of our team, we believe you will be part of something special. We are striving to create a working environment where everyone reaches their full potential, where our teams are flexible, friendly, and inclusive with a clear focus on growth and success.Working Hours :Monday to Friday from 9:00am to 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
Practice Operations ManagerAce Children’s Occupational Therapy LtdLocation: Crondall, Hampshire – office basedSalary: £35,000 to £38,000 per annum depending on experienceFull time, permanent, 37 hours per weekAce Children’s Occupational Therapy Ltd is a well-established private paediatric practice based in North East Hampshire, providing assessment and intervention services for children and young people aged 2 to 25 years.Following an internal promotion, we are now looking for an experienced Practice Operations Manager to support the continued growth of the practice and oversee its day-to-day operational, financial and IT functions.This is a key role within the organisation, working closely with the Practice Manager and senior leadership team to ensure the practice operates efficiently, compliantly and continues to grow.About the roleThe Practice Operations Manager will take ownership of the day-to-day operational running of the practice, ensuring processes, systems and teams operate efficiently and effectively.The role requires someone who is confident managing operational processes, financial performance and IT systems, while supporting staff and maintaining high standards of compliance.Key responsibilities will include:Operations and administration
Managing the day-to-day activities and performance of the Operations and QA teamReviewing internal processes and implementing improvements to increase efficiency and productivityManaging supplier relationships, procurement and operational resourcesOverseeing company policies, procedures, facilities and health and safety compliance
IT and systems management
Acting as the main point of contact for IT and telephony systems across the practiceManaging system access, hardware, software and user permissionsLiaising with external IT providers to resolve issues and maintain system performanceSupporting the rollout of new systems, upgrades and digital improvementsMonitoring IT budgets, licences and information governance compliance
Financial operations
Monitoring budgets, P&L performance and financial reporting processesManaging billing processes, utilisation targets and cost control measuresSupporting payroll, expenses and financial administration processesIdentifying opportunities to improve operational efficiency and financial performance
People management and leadership
Managing recruitment, onboarding and staff training processesConducting performance reviews, appraisals and supporting staff developmentPromoting a positive and collaborative workplace cultureActing as a key link between clinical and non-clinical teams
Compliance and quality
Ensuring regulatory and legal compliance including GDPR, DBS and professional standardsSupporting audits, insurance requirements and complaint handlingContributing to business planning, operational improvements and future growth initiatives
About youYou will be an experienced operations or practice management professional who is confident managing multiple priorities and taking ownership of operational processes within a busy environment.The successful candidate will ideally have:
At least five years’ experience in an operations, business or practice management roleExperience managing operational processes including finance, IT systems and administrationStrong understanding of basic financial management including P&L, payroll and expensesAdvanced IT skills including Microsoft 365 and Excel, with experience using pivot tablesExperience managing teams, performance reviews and staff developmentExcellent organisational skills and strong attention to detailExperience managing external suppliers and service providersExperience within healthcare, private practice, SEN services or working with local authorities and schools would be advantageous but is not essential.A full UK driving licence and access to a vehicle are required as the clinic is not accessible via public transport.
Benefits
Salary of £35,000 to £38,000 depending on experience25 days annual leave plus bank holidaysPension schemeDeath in service benefitHealth care and health insuranceOffice-based role with home working available when requiredFlexible working hours between 8.30am and 5.30pm
Interested? Please apply with your latest CV. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
The Construction Management Associate is responsible for assisting the Construction Manager in all aspects associated with a construction-related project. This will include but is not limited to, General Contracting projects, larger-scale Contracting Patch and Repair Projects, TremCares, etc. This will involve working with the Construction Manager, Project Superintendent, or WTI Technician assigned to the project to ensure the project is effectively executed anc completed safely, and all contractual obligations are adhered to. Additional duties will include participating in onsite meetings, scope of work development, proposal review, specification review, completion of project schedules, assembling project submittals, obtaining building permits, project closeout documents, and other duties as directed by the Construction Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for contributing to and validating proposals and specifications.
Conceptual Phase (specification development, establishment of milestone dates)
Program Planning Phase
Design Phase
Conduct Pre-Proposal Meetings
Proposal Phase
Construction Phase
Conduct Pre-Construction
Effective Close-out
Cost Estimates and schedules
Use of ebuilder for all project documentation per policy manual.
Assist the Construction Manager in tracking project costs, budget variances, and profitability.
Accountable for Quality Assurance.
Ensure the subcontractor has submitted the required documents.
Establish timelines and goals.
Manage key metrics and report as required.
Coordinate with Program Managers, Project Administrators, Project Estimators, Specification Writers, Sales Representatives, and RBM when needed.
Assist in the review of submitted proposals and contractor interviews for specification and contractual compliance.
Review of line-item generated proposal documents.
Direct Project Superintendents as needed.
Competencies:
Adaptable, willing to change with business necessity
Professional and lead by example
Diversity awareness and ability to adjust to multiple personalities
Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management
Excellent customer service skills and ability to build relationships
Technical knowledge of all products and services that WTI offers
Understanding of Construction Management tasks
Superior written, oral, and digital communication skills
Able to create performance reporting
24-hour reply response to all inquiries
Ability to use and understand Microsoft Office and other software as required.
Specification Development Stage:
Works with the Construction Manager and Sales Representative to establish a scope of work for the project.
Completion of specification requests and related documents.
Responsible for specification review as required by the Construction Manager.
Pre-Proposal Stage:
Conducts Pre-Proposal Meeting and distributes completed Pre-Proposal Meeting documentation to all applicable parties.
Assist the Construction Manager in reviewing proposals.
Prepare Proposal Documents as directed by the Construction Manager.
Pre-Construction Stage:
Publish the Project Schedule.
Assists Construction Manager in planning and coordinating the Pre-Construction Meeting.
Engages with the Project Superintendent to provide necessary project information.
Conducts Pre-Construction Meetings and distributes completed Pre-Construction Meeting documentation to all applicable parties.
Obtain Building Permit when required.
Construction Stage:
Review Daily Inspection Forms and ensure they are distributed to all applicable parties and uploaded into project files.
Visits job site as necessary or directed by the Construction Manager.
Conduct weekly Progress Meetings, virtual or onsite, and distribute meeting minutes to all applicable parties.
Maintain Project Schedule and update on a weekly basis.
Perform site audits as appropriate.
Review subcontractor payment requests with the Construction Manager.
Assemble AIA billing applications for the Construction Manager's review and approval.
Assist the Construction Manager, Project Superintendent, Subcontractor, Owner, or Sales Representative as needed.
Close Out Stage:
Assist the Construction Manager in coordinating the final inspection.
Ensure all required documents are uploaded into the project files.
Other Requirements:
Ability to travel out of town may include overnight travel
Must have transportation and a valid driver's license
Ability to work weekends and/or holidays if needed
Ability to pass pre-employment drug test
Ability to read, write, and speak English
Open to relocation after completion of the programThe salary range for applicants in this position generally ranges between $52,000 and $55,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
Credit Controller – Nordic Speaking (Swedish/Norwegian)
Location: London (Central)
Salary: Up to £40,000 per annum + Benefits
Sector: International SaaS / Sustainability Technology
The Role
On behalf of a global leader in Environmental, Health, and Safety (EHS) and ESG software, we are seeking a bilingual Credit Controller to manage a portfolio of Nordic-based accounts.
Our client provides innovative technology that helps over 11,000 businesses protect their workforce and the planet. With an unwavering commitment to customer success, they are looking for a professional who can balance efficient debt collection with the high level of service their clients expect.
Key Responsibilities
Regional Ownership: Manage the full end-to-end credit control process for the Nordic region (Sweden, Norway, Denmark, and Finland).
Bilingual Communication: Negotiate payment plans and resolve complex billing queries via phone and email in both English and a Nordic language.
Cash Allocation: Ensure accurate and timely posting of payments to the ledger.
Risk Mitigation: Perform credit checks and monitor risk categories to prevent bad debt.
Internal Liaison: Partner with Sales and Customer Success departments to streamline the onboarding of new clients and resolve disputes.
Candidate Requirements
Language Fluency: Must be fluent to a professional level in Swedish or Norwegian (Danish or Finnish is a significant advantage).
Experience: Minimum 2+ years in a Credit Control or Accounts Receivable role, preferably within the SaaS or Technology sector.
Communication: Ability to navigate difficult conversations with diplomacy and maintain long-term client relationships.
Technical Skills: Proficient in Excel and experienced with ERP systems (e.g., NetSuite, Microsoft Dynamics, or SAP).
Location: Based in London with the ability to work in a fast-paced, international office environment.
Why Apply?
This is an opportunity to join a mission-driven organization that prioritizes workplace safety and environmental resilience. You will be part of a sophisticated finance function where your language skills are highly valued and your contributions directly impact the company’s ability to scale globally.
Competitive salary up to £40k.
Opportunity to work within the booming ESG and Sustainability tech space.
Collaborative and supportive team culture.
To Apply
If you are a Nordic-speaking finance professional looking for a role with purpose, please submit your CV for immediate consideration.....Read more...
Credit Controller – Nordic Speaking (Swedish/Norwegian)
Location: London (Central)
Salary: Up to £40,000 per annum + Benefits
Sector: International SaaS / Sustainability Technology
The Role
On behalf of a global leader in Environmental, Health, and Safety (EHS) and ESG software, we are seeking a bilingual Credit Controller to manage a portfolio of Nordic-based accounts.
Our client provides innovative technology that helps over 11,000 businesses protect their workforce and the planet. With an unwavering commitment to customer success, they are looking for a professional who can balance efficient debt collection with the high level of service their clients expect.
Key Responsibilities
Regional Ownership: Manage the full end-to-end credit control process for the Nordic region (Sweden, Norway, Denmark, and Finland).
Bilingual Communication: Negotiate payment plans and resolve complex billing queries via phone and email in both English and a Nordic language.
Cash Allocation: Ensure accurate and timely posting of payments to the ledger.
Risk Mitigation: Perform credit checks and monitor risk categories to prevent bad debt.
Internal Liaison: Partner with Sales and Customer Success departments to streamline the onboarding of new clients and resolve disputes.
Candidate Requirements
Language Fluency: Must be fluent to a professional level in Swedish or Norwegian (Danish or Finnish is a significant advantage).
Experience: Minimum 2+ years in a Credit Control or Accounts Receivable role, preferably within the SaaS or Technology sector.
Communication: Ability to navigate difficult conversations with diplomacy and maintain long-term client relationships.
Technical Skills: Proficient in Excel and experienced with ERP systems (e.g., NetSuite, Microsoft Dynamics, or SAP).
Location: Based in London with the ability to work in a fast-paced, international office environment.
Why Apply?
This is an opportunity to join a mission-driven organization that prioritizes workplace safety and environmental resilience. You will be part of a sophisticated finance function where your language skills are highly valued and your contributions directly impact the company’s ability to scale globally.
Competitive salary up to £40k.
Opportunity to work within the booming ESG and Sustainability tech space.
Collaborative and supportive team culture.
To Apply
If you are a Nordic-speaking finance professional looking for a role with purpose, please submit your CV for immediate consideration.....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
The Construction Management Associate is responsible for assisting the Construction Manager in all aspects associated with a construction-related project. This will include but is not limited to, General Contracting projects, larger-scale Contracting Patch and Repair Projects, TremCares, etc. This will involve working with the Construction Manager, Project Superintendent, or WTI Technician assigned to the project to ensure the project is effectively executed anc completed safely, and all contractual obligations are adhered to. Additional duties will include participating in onsite meetings, scope of work development, proposal review, specification review, completion of project schedules, assembling project submittals, obtaining building permits, project closeout documents, and other duties as directed by the Construction Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for contributing to and validating proposals and specifications.
Conceptual Phase (specification development, establishment of milestone dates)
Program Planning Phase
Design Phase
Conduct Pre-Proposal Meetings
Proposal Phase
Construction Phase
Conduct Pre-Construction
Effective Close-out
Cost Estimates and schedules
Use of ebuilder for all project documentation per policy manual.
Assist the Construction Manager in tracking project costs, budget variances, and profitability.
Accountable for Quality Assurance.
Ensure the subcontractor has submitted the required documents.
Establish timelines and goals.
Manage key metrics and report as required.
Coordinate with Program Managers, Project Administrators, Project Estimators, Specification Writers, Sales Representatives, and RBM when needed.
Assist in the review of submitted proposals and contractor interviews for specification and contractual compliance.
Review of line-item generated proposal documents.
Direct Project Superintendents as needed.
Competencies:
Adaptable, willing to change with business necessity
Professional and lead by example
Diversity awareness and ability to adjust to multiple personalities
Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management
Excellent customer service skills and ability to build relationships
Technical knowledge of all products and services that WTI offers
Understanding of Construction Management tasks
Superior written, oral, and digital communication skills
Able to create performance reporting
24-hour reply response to all inquiries
Ability to use and understand Microsoft Office and other software as required.
Specification Development Stage:
Works with the Construction Manager and Sales Representative to establish a scope of work for the project.
Completion of specification requests and related documents.
Responsible for specification review as required by the Construction Manager.
Pre-Proposal Stage:
Conducts Pre-Proposal Meeting and distributes completed Pre-Proposal Meeting documentation to all applicable parties.
Assist the Construction Manager in reviewing proposals.
Prepare Proposal Documents as directed by the Construction Manager.
Pre-Construction Stage:
Publish the Project Schedule.
Assists Construction Manager in planning and coordinating the Pre-Construction Meeting.
Engages with the Project Superintendent to provide necessary project information.
Conducts Pre-Construction Meetings and distributes completed Pre-Construction Meeting documentation to all applicable parties.
Obtain Building Permit when required.
Construction Stage:
Review Daily Inspection Forms and ensure they are distributed to all applicable parties and uploaded into project files.
Visits job site as necessary or directed by the Construction Manager.
Conduct weekly Progress Meetings, virtual or onsite, and distribute meeting minutes to all applicable parties.
Maintain Project Schedule and update on a weekly basis.
Perform site audits as appropriate.
Review subcontractor payment requests with the Construction Manager.
Assemble AIA billing applications for the Construction Manager's review and approval.
Assist the Construction Manager, Project Superintendent, Subcontractor, Owner, or Sales Representative as needed.
Close Out Stage:
Assist the Construction Manager in coordinating the final inspection.
Ensure all required documents are uploaded into the project files.
Other Requirements:
Ability to travel out of town may include overnight travel
Must have transportation and a valid driver's license
Ability to work weekends and/or holidays if needed
Ability to pass pre-employment drug test
Ability to read, write, and speak English
Open to relocation after completion of the programThe salary range for applicants in this position generally ranges between $52,000 and $55,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
JOB DESCRIPTION
Construction Manager Associate
Benefits:
Base Salary + Annual Bonus
Eligible for overtime
401K
Pension
Health Insurance
Paid time-off
GENERAL PURPOSE OF THE JOB:
The Construction Management Associate is responsible for assisting the Construction Manager in all aspects related to a construction project. This will include, but not be limited to, General Contracting projects, larger-scale Contracting Patch and Repair Projects, TremCares, etc. This will involve working closely with the Construction Manager, Project Superintendent, or WTI Technician assigned to the project to ensure the project is executed effectively, completed safely, and all contractual obligations are adhered to. Additional duties will include participating in on-site meetings, developing the scope of work, reviewing proposals, specifications, and project schedules, assembling project submittals, obtaining building permits, and completing project closeout documents, as well as other duties as directed by the Construction Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for contributing to and validating proposals and specifications.
Conceptual Phase (specification development, establishment of milestone dates)
Program Planning Phase
Design Phase
Conduct Pre-Proposal Meetings
Proposal Phase
Construction Phase
Conduct Pre-Construction
Effective Close-out
Cost Estimates and Schedules
Use of ebuilder for all project documentation per policy manual.
Assist the Construction Manager in tracking project costs, budget variances, and profitability.
Accountable for Quality Assurance.
Ensure subcontractor has submitted the required documents.
Establish timelines and goals.
Manage key metrics and report on as required.
When needed, coordinate with Program Managers, Project Administrators, Project Estimators, Specification Writers, Sales Representatives, and RBM.
Assist in the review of submitted proposals and contractor interviews for specification and contractual compliance.
Review of line-item generated proposal documents.
Direct Project Superintendents as needed.
Competencies:
Adaptable, willingness to change with business necessity
Professional and lead by example
Diversity awareness and the ability to adjust to multiple personalities
Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management
Excellent customer service skills and ability to build relationships
Technical knowledge of all products and services that WTI offers
Understanding of Construction Management tasks
Superior written, oral, and digital communication skills
Able to create performance reporting
24-hour response to all inquiries
Ability to use and understand Microsoft Office and other software as required.
Essential Duties and Responsibilities:
Specification Development Stage:
Collaborates with the Construction Manager and Sales Representative to define the project scope of work.
Completion of specification request and related documents.
Responsible for specification review as required by the Construction Manager.
Pre-Proposal Stage:
Conducts Pre-Proposal Meeting and distributes completed Pre-Proposal Meeting documentation to all applicable parties.
Assist the Construction Manager in reviewing proposals.
Prepare Proposal Documents as directed by the Construction Manager.
Pre-Construction Stage:
Publish Project Schedule.
Assists the Construction Manager in planning and coordinating the Pre-Construction Meeting.
Engages with the Project Superintendent to provide necessary project information.
Conducts Pre-Construction Meeting and and distribute completed Pre-Construction Meeting documentation to all applicable parties.
Obtain a Building Permit when required.
Construction Stage:
Review Daily Inspection Forms and ensures they are distributed to all applicable parties and uploaded into project files.
Visits job site as necessary or directed by Construction Manager.
Conduct weekly Progress Meetings, virtual or onsite, and distribute meeting minutes to all applicable parties.
Maintain Project Schedule and update on a weekly basis.
Perform site audits as appropriate.
Review subcontractor payment requests with the Construction Manager.
Assemble AIA billing applications for the Construction Manager's review and approval.
Assist Construction Manager, Project Superintendent, Subcontractor, Owner, or Sales Representative as needed.
Close Out Stage:
Assist the Construction Manager in coordinating the final inspection.
Ensure all required documents are uploaded into the project files.
Other Requirements:
Ability to travel out of town, which may include overnight travel
Must have transportation and a valid driver's license
Ability to work weekends and/or holidays if needed
Ability to pass a pre-employment drug test
Ability to read, write, and speak English
Open to relocation after completion of the programThe salary range for applicants in this position generally ranges between $54,549 and $68,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
JOB DESCRIPTION
The Pure Air Team within Weatherproofing Technologies, Inc. (WTI) provides AHU Restoration services, HVAC testing, analysis and remedial solutions. Since 1984 we have improved health, comfort and energy efficiency across more than 900 million square feet in over 18,000 facilities.
GENERAL PURPOSE OF THE JOB:
The Construction Management Associate is responsible for assisting the Construction Manager in all aspects associated with a construction-related project. This will include but is not limited to, General Contracting projects, larger-scale Contracting Patch and Repair Projects, TremCares, etc. This will involve working with the Construction Manager, Project Superintendent, or WTI Technician assigned to the project to ensure the project is effectively executed anc completed safely, and all contractual obligations are adhered to. Additional duties will include participating in onsite meetings, scope of work development, proposal review, specification review, completion of project schedules, assembling project submittals, obtaining building permits, project closeout documents, and other duties as directed by the Construction Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for contributing to and validating proposals and specifications.
Conceptual Phase (specification development, establishment of milestone dates)
Program Planning Phase
Design Phase
Conduct Pre-Proposal Meetings
Proposal Phase
Construction Phase
Conduct Pre-Construction
Effective Close-out
Cost Estimates and schedules
Use of ebuilder for all project documentation per policy manual.
Assist the Construction Manager in tracking project costs, budget variances, and profitability.
Accountable for Quality Assurance.
Ensure the subcontractor has submitted the required documents.
Establish timelines and goals.
Manage key metrics and report as required.
Coordinate with Program Managers, Project Administrators, Project Estimators, Specification Writers, Sales Representatives, and RBM when needed.
Assist in the review of submitted proposals and contractor interviews for specification and contractual compliance.
Review of line-item generated proposal documents.
Direct Project Superintendents as needed.
Competencies:
Adaptable, willing to change with business necessity
Professional and lead by example
Diversity awareness and ability to adjust to multiple personalities
Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management
Excellent customer service skills and ability to build relationships
Technical knowledge of all products and services that WTI offers
Understanding of Construction Management tasks
Superior written, oral, and digital communication skills
Able to create performance reporting
24-hour reply response to all inquiries
Ability to use and understand Microsoft Office and other software as required.
Specification Development Stage:
Works with the Construction Manager and Sales Representative to establish a scope of work for the project.
Completion of specification requests and related documents.
Responsible for specification review as required by the Construction Manager.
Pre-Proposal Stage:
Conducts Pre-Proposal Meeting and distributes completed Pre-Proposal Meeting documentation to all applicable parties.
Assist the Construction Manager in reviewing proposals.
Prepare Proposal Documents as directed by the Construction Manager.
Pre-Construction Stage:
Publish the Project Schedule.
Assists Construction Manager in planning and coordinating the Pre-Construction Meeting.
Engages with the Project Superintendent to provide necessary project information.
Conducts Pre-Construction Meetings and distributes completed Pre-Construction Meeting documentation to all applicable parties.
Obtain Building Permit when required.
Construction Stage:
Review Daily Inspection Forms and ensure they are distributed to all applicable parties and uploaded into project files.
Visits job site as necessary or directed by the Construction Manager.
Conduct weekly Progress Meetings, virtual or onsite, and distribute meeting minutes to all applicable parties.
Maintain Project Schedule and update on a weekly basis.
Perform site audits as appropriate.
Review subcontractor payment requests with the Construction Manager.
Assemble AIA billing applications for the Construction Manager's review and approval.
Assist the Construction Manager, Project Superintendent, Subcontractor, Owner, or Sales Representative as needed.
Close Out Stage:
Assist the Construction Manager in coordinating the final inspection.
Ensure all required documents are uploaded into the project files.
Other Requirements:
Ability to travel out of town may include overnight travel
Must have transportation and a valid driver's license
Ability to work weekends and/or holidays if needed
Ability to pass pre-employment drug test
Ability to read, write, and speak English
Open to relocation after completion of the programThe salary range for applicants in this position generally ranges between $55,000 and $68,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
