JOB DESCRIPTION
The customer is everything at DAP and our Customer Service Representatives take first class care of them. They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will keep orders on-track and on-time. Upon completion of the training program, this rep will work 8:30 am - 5:00 pm.
RESPONSIBILITIES:
Responsible for maintaining a high service level and low abandon rate by ensuring customer calls are answered in a timely manner. Answering the customer calls using excellent phone techniques. Provide tracking details to final destination upon customer request. Responsible for accurate order entry of all incoming orders via phone, fax, and email. Responsible for tracking and monitoring of all orders from entry to shipment. Confirmation of all orders received to the customer within 24 hours providing valid expected ship dates. Responsible for the review and monitoring of orders entered report to ensure accurate and timely delivery of customer orders. Review all backorders for daily communication with plants regarding shipping status of backorders. Responsible for daily interaction with sales reps, credit reps and pricing team to resolve all order blocks and pricing issues in a timely manner. Communicate with credit department on term's discrepancies. Responsible for the accurate and timely process of requests for credit/debit upon customer request and investigation. Ensuring that the procedures are followed for each process in a correct manner. Responsible for the daily interaction of assigned customers and sales reps. regarding orders, pricing, problems and product information. Additional duties as required.
REQUIREMENTS:
Must be able to work 9:30 am - 6:00 pm High School (or equivalent) Effective communications skills - verbal and written, SAP experience a plus. Grace under pressure - remain positive and focused to the task at hand. Effective problem-solving skills - quick on your feet and can think outside of the box. Ability to multi-task and prioritize work all with a sense of urgency. Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products. French fluency is a plus.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world. At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online!....Read more...
Service Care Solutions are working in partnership with our established client to recruit an experienced Regional Account Manager in the Luton area. Founded in 2001, our client are the UK’s market-leading supplier of rapidly installed, portable CCTV systems backed by a fully managed service. The cameras deliver live and recorded video via mobile networks and are specifically designed for temporary security or targeted surveillance applications. Our client service an array of industries including Construction, Transport and Utilities amongst others. The service are seeking a passionate, target-driven and self-motivated Regional Account Manager who can services and maximise existing business whilst having the ability to generate new business opportunities. This is a B2B opportunity with the successful candidate being expected to cover the Kent, Essex and South Sussex areas. Job Purpose: Regional Account ManagerSalary: £40,000-£45,000 per annum + up to £15k OTE (£60k in first 12 Months)Location: Luton (Remote/Hybrid Working available) Working Hours: Monday to Friday, 08:00-17:00Contract: Full-time | PermanentKey Responsibilities:
Attend meetings booked by yourself or the BDE Team and fully explore the customers’ needs/requirements.?
Demonstrate the most relevant products and services that will support the customers’ needs.?
Identify new sales opportunities either to book yourself, whilst supporting the BDE Team with contacts and project opportunities to book meetings on your behalf.?
Explore and develop all commercial opportunities for the company.?
Maximise revenue and profit in every commercial opportunity and negotiate on the best possible commercial terms.?
Achieve your KPIs and strive to exceed headline activity.
To carry out any other duties necessary for the smooth running of the function.
Essential
Full UK Driving License
Minimum of 3 Years previous experience within an Account Management role
Previous experience within Utilities, Construction or Transport sectors
Understanding of short sales cycles and experience maintaining a strategic portfolio to suit
Benefits
£150 Welcome Bonus, paid via Service Care Solutions
Achievable Individual Bonus of up to £15k OTE
Company Car Allownace
23 days Annual Leave, plus Bank Holidays (Increases with length of service from Year Two)
Excellent Career Progression opportunities
Simply Health, Denplan and Employer Assistance Programme
Employer pension contributions increase with length of service
Regular company-wide socials and activities
Are you happy with your current agency? At SCS, we believe in rewarding your loyalty and hard-work!
£150 Welcome Bonus – We are offering a Welcome Bonus of £150, paid after completion of four weeks in your new placement.
Refer a Friend (Earn up to £750 per Referral) – Simply refer your friend. If they get the role, we’ll give you up to £750 per Referral.
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Head of Commercial£95,000 basic salary15% Bonus, 30 days holiday, 4% match pension, car allowance.UK based role. The Role:
You will lead a cross functional team to create material opportunities with both existing and prospective customer relationships.Create and develop the strategic commercial direction for the business ensuring we “wow” our customers and exceed the offering of our competitors in terms of range, innovation, and quality.Inspire and lead the business unit to identify and deliver new product and packaging opportunities that deliver target revenue and margin improvements in line with dedicated business plans.Maintain a leading awareness of food industry and culinary trends and communicate this to the business and relationships as necessary.Utilise market insights (including culinary, sustainability and packaging trends, consumer trends and retailer strategies) to drive innovation across the stream.Lead the delivery of our customers experience to ensure successful transition from idea origination to product launch.Oversee and participate in the troubleshooting and analysis of opportunities to rapidly identify, evaluate, propose and implement solutions to the concept to launch process.Manage a team as efficiently and effectively as possible by always looking for more simple and smarter ways of doing things.Ensure that the team has every opportunity to learn, develop and progress providing appropriate and structure training in order that people are equipped with the necessary knowledge and skills to perform their roles with confidence.
Key responsibilities:
Develop, implement, and continually improve business plans for key selected customers.Leading the commercial teams to achieve agreed targetsAnalyse and present financial performance (sales, margin, success of NPD)Ensure safe passage through concept to launch.Contractual negotiationsDay to day management of the commercial teamsProvide strategic advice and guidance to the members of the SUK Leadership TeamBe the voice of the customer and initiate the development of longer-term innovation programmes that ensures the Company remains at the forefront in the industry and provides leading-edge products and services to retain its USP;Escalate challenges and issues promptly to the appropriate level to enable effective resolution
Head of CommercialThe Candidate
Previous experience in commercial FMCG manufacturing in a food service commercial environment or similar role.Experience of ambient stock and selling to quick service restaurantsExperience of tender processes for quick service restaurantsKnowledge of market within food service, B2B and QSRProven track record in sales, cost control, health & safety, management of internal systems and change managementExperience of managing a team of sales peopleAbility to interact with high profile customersMust be able to drive
Head of CommercialThe CompanyOur client is a global manufacturer who design tailor-made ingredient solutions for clients in the food industry, foodservice, butchery and nutrition sectors, excelling in perfected taste, enhanced nutrition and optimised functionality. They cook up delicious, nourishing, and more sustainable food concepts. They’ve got a lot on our plate, but that’s exactly how they like it!! Apply Today!! Please contact (Ryan Taylor on 0161 746 3311 at Winsearch for more information)Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.View our latest jobs today on our website http://www.winsearch.uk and follow us on LinkedIn.FoodH Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!
The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see https://www.gov.uk/browse/visas-immigration/eu-eea-swiss
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