Harper May is partnering with a growing commodities business that is looking for a Finance Manager to strengthen its finance function. The company operates across global commodity markets and is focused on building a robust financial infrastructure to support trading activity, operational performance, and continued commercial growth.The RoleThe Finance Manager will play a key role in managing financial reporting, improving financial controls, and supporting commercial decision-making across the business. Working closely with senior management, the role will combine technical accounting responsibilities with operational finance support in a fast-paced trading environment.Key Responsibilities
Manage the monthly management accounts process, ensuring accurate and timely reporting
Oversee financial reporting, balance sheet reconciliations, and general ledger integrity
Support budgeting and forecasting processes across trading and operational teams
Monitor cash flow, working capital, and financial performance across the business
Maintain strong financial controls and support improvements to finance processes
Assist with statutory reporting, year-end accounts, and audit preparation
Provide financial analysis to support trading activity and operational decision-making
Partner with senior stakeholders to deliver meaningful financial insight
Support system improvements and reporting enhancements within the finance function
Candidate Profile
ACA, ACCA, or CIMA qualified (or close to completion)
Experience within commodities, trading, energy, natural resources, or a similar commercial environment
Strong technical accounting knowledge with experience producing management accounts
Advanced Excel skills and strong financial analysis capability
Experience working in a fast-moving, commercially focused environment
Strong attention to detail with the ability to manage multiple priorities
Confident communicator with the ability to work effectively with non-finance stakeholders....Read more...
Harper May is partnering with a growing commodities business that is looking for a Finance Manager to strengthen its finance function. The company operates across global commodity markets and is focused on building a robust financial infrastructure to support trading activity, operational performance, and continued commercial growth.The RoleThe Finance Manager will play a key role in managing financial reporting, improving financial controls, and supporting commercial decision-making across the business. Working closely with senior management, the role will combine technical accounting responsibilities with operational finance support in a fast-paced trading environment.Key Responsibilities
Manage the monthly management accounts process, ensuring accurate and timely reporting
Oversee financial reporting, balance sheet reconciliations, and general ledger integrity
Support budgeting and forecasting processes across trading and operational teams
Monitor cash flow, working capital, and financial performance across the business
Maintain strong financial controls and support improvements to finance processes
Assist with statutory reporting, year-end accounts, and audit preparation
Provide financial analysis to support trading activity and operational decision-making
Partner with senior stakeholders to deliver meaningful financial insight
Support system improvements and reporting enhancements within the finance function
Candidate Profile
ACA, ACCA, or CIMA qualified (or close to completion)
Experience within commodities, trading, energy, natural resources, or a similar commercial environment
Strong technical accounting knowledge with experience producing management accounts
Advanced Excel skills and strong financial analysis capability
Experience working in a fast-moving, commercially focused environment
Strong attention to detail with the ability to manage multiple priorities
Confident communicator with the ability to work effectively with non-finance stakeholders....Read more...
An amazing new job opportunity has arisen for a dedicated to Consultant Psychiatrist - CAMHS to work in an exceptional mental health hospital service based in the Chelmsford, Essex area. You will be working for one of UK's leading health care providers
The hospital has established an excellent reputation for providing high standards of treatment for a diverse range of mental health difficulties including addictions, depression, anxiety, and stress
**To be considered for this position you must hold a Full GMC registration and inclusion on the Specialist Register + CAMHS CCT or equivalent CESR**
As the Consultant Psychiatrist your key responsibilities include:
Serve as Consultant and Responsible Clinician, leading patient care planning and multidisciplinary collaboration across inpatient and outpatient settings
Assess and manage complex cases, chair MDT/CPA meetings, and liaise with patients, families, and external stakeholders
Provide clinical leadership alongside the Ward Manager, ensuring compliance with regulatory and organisational standards
Contribute to governance and quality improvement through active participation in ward, CAMHS, and service development meetings
Engage in academic activities including teaching, case presentations, audit, research, and ongoing professional development
The following skills and experience would be preferred and beneficial for the role:
Be innovative and imaginative with the ability to initiate corporate decisions
Have essential understanding of current developments in psychiatry and other aspects of mental health
Substantial knowledge of change management, relevant legislation, contemporary issues in mental health, knowledge of and experience in purchaser/provider contractual issues
Previous Consultant experience
The successful Consultant Psychiatrist will receive an excellent salary of £180,880 per annum. This exciting position is a permanent full time role working through days. In return for your hard work and commitment you will receive the following generous benefits:
Free on-site parking
Supplemented meals
30 days annual leave plus bank holidays
Birthday Holiday - Birthday as an extra day annual leave
Enhanced maternity pay
Contributory pension scheme
Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops/tablets/smartphones) and Healthcare Cash Plan (Simply Health Scheme)
Access to development opportunities
Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
Leadership & management development
Long service award
Refer a friend bonus
The opportunity to lead and influence the development of a new service
Support from Priory’s established national CAMHS network
Protected CPD time and access to a network of Consultant peers
A supportive working environment committed to high-quality care
Reference ID: 7056
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV ....Read more...
I’m currently working with a leading healthcare provider to recruit a Domestic Services Manager to oversee cleaning operations within a busy hospital environment. This is a key role focused on delivering high standards of cleanliness, ensuring full compliance with NHS Cleaning Standards and Infection Prevention & Control (IPC), while leading large frontline teams in a fast-paced clinical setting. The Role You’ll take full ownership of domestic service delivery across the hospital, ensuring environments are safe, compliant, and consistently maintained to the highest standards. Key Responsibilities Lead domestic services in line with NHS standards and IPC protocols Ensure environments are always audit-ready and support inspections Manage and develop supervisors and ward-based teams Drive a strong health & safety culture, managing incidents and improvements Build strong relationships with matrons, ward managers, and FM teamOversee rotas, staffing levels, training compliance, and budgetsUse audits and feedback to drive continuous improvement About YouProven experience in hospital domestic services, housekeeping, or Soft FMStrong knowledge of NHS Cleaning Standards and IPCExperienced in managing large, diverse teamsOrganised, resilient, and comfortable in a fast-paced environmentPassionate about patient experience and service qualityTrack record of delivering against KPIs and compliance targets....Read more...
Set up, configure and upgrade IT equipment including printers, routers, switches, and RAM
Configure VLANs and support network device setup and maintenance
Install and update operating systems, office suites, and software packages
Apply regular system updates, security patches, and driver installations through remote management tools
Respond to support tickets and technical queries across multiple channels – phone, email, messaging, and video
Provide timely first-line support for internal users and external clients
Troubleshoot hardware, software, and network issues using tools such as an RMM, Task Manager, and Wireshark
Work with documentation platforms (IT Glue, Halo PSA) to log support cases and maintain audit trails
Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams
Contribute to meeting SLA targets, including a 15-minute response time
Participate in the implementation of security measures such as MFA, antivirus configuration, group policies, and encryption
Gain exposure to and support the rollout of a new cloud-based virtual desktop infrastructure
Use PowerShell and other scripting tools to help automate tasks and solve technical issue
Training:Why choose our AWS Cloud Support Specialist L3 programme? The AWS Cloud Support Specialist apprenticeship allows you to recruit fresh cloud talent or upskill your existing workforce to become work-ready first-line IT support, specialising in AWS and cloud management. An AWS Cloud Support Specialist’s role is desk-based and revolves around system user queries and resolving faults in a helpdesk environment. AWS Cloud Support Specialists are expected to rectify or escalate faults swiftly, to mitigate internal and external impact. The AWS Cloud Support Specialist Level 3 apprenticeship enables the apprentice to:
Understand how to carry out a methodical approach to problem-solving
Become aware of the key organisational, cultural and health and safety considerations required by AWS Cloud Support Specialists
Comprehend core networking principles, including network addressing, Cloud, Virtualisation and Security.
Gain a fundamental understanding of operating system concepts in cloud-based environments
Grasp the concept of cloud-enabled systems, secure integration, disaster recovery, principles of test plans and automation tools
Tools and technologies learnt: Learners will learn to use AWS. Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Hamilton Group is a UK-based IT support company offering comprehensive services like managed IT support, cybersecurity, cloud technology, hosted VoIP, and Microsoft 365 solutions to businesses nationwide. They are known for their rapid response times and proactive approach to IT issues.Working Hours :Monday to Friday, between 9am - 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Team working,UK driving licence....Read more...
Are you an experienced Quality professional with a strong understanding of ISO standards, manufacturing processes and continuous improvement? Do you enjoy leading quality initiatives, solving problems and driving improvements across a business? If so, we'd love to hear from you.Bovill and Boyd is a well-established and growing business based in East Kilbride. They are looking for a proactive and organised Quality Manager to lead the Quality function and ensure that all products leaving the factory meet the highest standards.This role offers excellent scope for growth, with the opportunity to take on wider quality leadership responsibilities as the business continues to expand. The successful candidate will have plenty of room to make their mark within a growing organisation that is looking for strong Quality leadership. As a close-knit and supportive team with clear processes and high standards, the company offers a stable and professional environment where employees are valued, supported and encouraged to contribute to its continued success. Very occasional travel to their site in East KilbrideThis is a key role within the business where you will work closely with the General Manager and Group Quality Manager to maintain quality systems, support operational improvements and ensure compliance with industry standards including ISO9001.You will play an important role in maintaining strong quality processes while promoting a culture of continuous improvement across the business.Key Responsibilities• Managing the day-to-day coordination of the Quality department and maintaining the Quality Management System • Ensuring all products manufactured or received for resale meet specification requirements • Approving goods that pass inspection and managing the rejection process for non-conforming items • Leading 8D root cause investigations and managing associated customer communications • Developing and managing the PPAP process, including first-off production approvals • Supporting continuous improvement through the use of quality tools and structured problem solving • Driving the company's 5S, visual management and Lean improvement initiatives • Ensuring ISO9001 accreditation is maintained and supporting external and internal audits • Maintaining accurate quality records and ensuring all documentation reflects true performance • Producing reports on supplier performance including late deliveries and rejected goods • Monitoring customer concerns, complaints and product rejections • Maintaining the customer drawing register and ensuring product documentation is current and followed in production • Supporting the General Manager with implementation of Health, Safety & Environmental systems, including risk assessments and compliance checks • Reviewing scrap rates and production quality performance with management • Building strong relationships across departments to ensure quality is embedded throughout the organisationWhat We’re Looking For• Previous experience in a Quality Manager or Senior Quality role within a manufacturing environment • Strong understanding of ISO9001 quality systems and audit processes • Experience with 8D problem solving, PPAP and production quality control • Knowledge of Lean manufacturing, 5S and continuous improvement methods • Excellent communication skills with the ability to influence and engage colleagues • Highly organised with strong attention to detail • Confident using Microsoft Office and quality management systems • A proactive team player who takes ownership and drives improvements • Honest, practical and solution-focused approach to problem solvingAbout the CompanyOur client is a respected and growing supplier of specialist materials and services, supporting customers across a range of industries from their base in East Kilbride. Known for their reliability, technical knowledge and commitment to quality, they have built long-standing relationships with both clients and suppliers.How to ApplyIf you are an experienced Quality professional who enjoys improving systems, solving problems and helping a business deliver consistently high standards, we would encourage you to apply.If shortlisted, our agent Hiring People may contact you to complete a short video interview. Please keep an eye on your JUNK/SPAM folder.....Read more...
Fractional Finance Director – Media (2 Days per Week)Harper May is partnering with a media organisation that is looking to appoint a Fractional Finance Director to provide senior financial leadership on a part-time basis. The business is seeking an experienced finance professional who can enhance reporting quality, support the development of the finance function, and provide clear financial direction to senior stakeholders.The RoleThe Fractional Finance Director will work on a two-day-per-week basis, with the potential for additional time during the initial transition period. This role is focused on leadership, review, and strategic input rather than day-to-day processing, ensuring the finance function is operating effectively and producing high-quality financial information.Working closely with senior leadership, the Finance Director will help shape reporting standards, support process improvement, and provide mentorship to the finance team as the function continues to evolve.Key Responsibilities
Provide senior financial leadership and support across the businessReview and sign off management accounts, reporting, and financial analysisOversee the quality and accuracy of finance outputs across the functionSupport the development of the finance team and wider finance structureMentor the Finance Manager and help build a clear development pathwayStrengthen reporting standards and improve financial visibility for leadershipSupport improvements across billing, cash collection, and wider finance processesOversee statutory reporting, audit coordination, and compliance activityLiaise with external advisers where requiredContribute to budgeting, planning, and broader financial decision-making
Candidate Profile
ACA, ACCA, or CIMA qualified, or equivalent senior experienceProven experience in a senior finance leadership role within media, agency, or professional services environmentsStrong background in financial reporting, controls, and team leadershipExperience operating in a part-time or advisory finance role is advantageousComfortable working in a fast-paced, evolving business environmentStrong mentoring and leadership capabilityCommercially aware with the ability to provide practical financial insightExcellent communication and stakeholder management skills....Read more...
Job Description:
Core-Asset Consulting is working with a leading financial services organisation in Newcastle to recruit a Product Owner for a hybrid role spanning project delivery, product ownership, and technical analysis.
You will act as a central point between senior technology stakeholders, development teams, and the wider business, taking ownership of development work items from initiation through to completion.
The role combines delivery oversight, technical analysis, documentation, and stakeholder engagement, with increasing involvement in product ownership activities as domain knowledge develops.
Essential Skills/Experience:
Experience in a Technical Project Manager, Business Analyst, Product Owner, or similar role.
Strong organisational and communication skills, with the ability to manage multiple priorities.
Familiarity with agile methodologies and software development practices
Ability to understand and communicate technical concepts to both technical and non-technical stakeholders.
High attention to detail, particularly in documentation and reporting
Core Responsibilities:
Take ownership of approved development work items, managing delivery through to completion.
Run stand ups, planning and refinement sessions, as well as sprint retrospectives with the developers.
Plan, initiate, and track progress across multiple initiatives, reporting on status, risks, and dependencies.
Ensure appropriate resourcing and maintain clear communication with stakeholders
Develop and maintain a strong understanding of systems and platforms
Support and coordinate the creation of accurate technical documentation, including processes and architecture overviews.
Assist with audit and compliance activities, including reporting on technical controls and tracking remediation actions.
Engage with business stakeholders to support discovery and solution design
Translate business requirements into clear, actionable work items or user stories
Contribute to planning discussions and develop subject matter expertise over time
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter, and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: (16443)
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM....Read more...
Job Description:
Core-Asset Consulting is working with a specialist compliance consultancy to recruit a Compliance Consultant to join their growing team.
This position will support senior consultants in delivering compliance services to a portfolio of asset management clients. The successful candidate will assist with a broad range of regulatory and compliance activities, helping clients meet their regulatory obligations while maintaining effective compliance frameworks.
The role provides exposure to multiple regulatory areas and the opportunity to build strong client relationships within a dynamic consultancy setting.
Essential Skills/Experience:
2–3 years’ experience within compliance consultancy, investment operations, or audit within financial services.
Understanding of the asset management industry, particularly hedge funds or private equity firms.
Knowledge of trade operations and related processes.
Familiarity with the key components of a compliance framework and the three lines of defence model.
Working knowledge of FCA regulatory requirements
Core Responsibilities:
Supporting the delivery of compliance services across a portfolio of financial services clients.
Assisting with compliance monitoring activities in line with clients’ Compliance Monitoring Programmes (CMPs), including testing and reporting.
Supporting trade surveillance activities, including monitoring best execution, market abuse and firm communications.
Assisting with regulatory filings related to market data disclosures and position notifications.
Supporting clients in meeting compliance obligations by ensuring appropriate processes and controls are followed.
Maintaining and updating compliance documentation, including policies and procedures.
Assisting with FCA Senior Manager applications and supporting other FCA applications and regulatory notifications.
Supporting the completion and submission of FCA RegData and Connect returns.
Assisting with the implementation and ongoing use of compliance monitoring systems.
Monitoring regulatory developments and supporting assessments of their impact on clients.
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter, and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: (16346)
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM
....Read more...
Job Description:
Core-Asset Consulting is working with a leading global financial services organisation to recruit a Tax Advisory Senior Manager on an interim basis, based in either London or Edinburgh.
This is a senior-level opportunity for an experienced tax professional to support a wide range of strategic initiatives across an international business. The role will involve partnering with key stakeholders to provide commercially focused tax advice on transactions, restructurings, and broader group activity, ensuring risks and opportunities are clearly understood and well managed.
Essential Skills/Experience:
ACA and/or CTA qualified, or equivalent (including qualification by experience)
Strong analytical skills with a proactive and inquisitive approach
Excellent communication skills and the ability to build effective stakeholder relationships
Advanced Microsoft Office skills, particularly Excel
Strong attention to detail and data management capability
Ability to work effectively in a fast-paced, evolving environment
Commercial awareness, with the ability to align tax advice to business strategy
Proven ability to build trust, challenge constructively, and deliver meaningful outcomes
Core Responsibilities:
Lead tax input on acquisitions, disposals, joint ventures, and strategic investments, including structuring, diligence, and integration
Support corporate restructurings, legal entity rationalisation, and group simplification initiatives
Provide early-stage tax advice on strategic change projects, ensuring alignment with commercial objectives
Prepare and review technical papers, board materials, and transaction documentation, maintaining strong governance and audit trails
Collaborate with internal stakeholders across Corporate Development, Treasury, Legal, Finance, HR, and Reporting
Manage external advisors to ensure delivery of high-quality, pragmatic advice
Monitor international tax developments and assess potential impact on the business
Act as a key contact for employment tax matters, working with internal teams and external advisors
Maintain and enhance tax advisory controls, documentation, and review processes
Core-Asset Consulting is an equal opportunities recruiter, and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: (16439)
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDCAS
....Read more...
Job Description:
Core-Asset Consulting is working with a leading global financial services organisation to recruit a Tax Advisory Senior Manager on an interim basis, based in either London or Edinburgh.
This is a senior-level opportunity for an experienced tax professional to support a wide range of strategic initiatives across an international business. The role will involve partnering with key stakeholders to provide commercially focused tax advice on transactions, restructurings, and broader group activity, ensuring risks and opportunities are clearly understood and well managed.
Essential Skills/Experience:
ACA and/or CTA qualified, or equivalent (including qualification by experience)
Strong analytical skills with a proactive and inquisitive approach
Excellent communication skills and the ability to build effective stakeholder relationships
Advanced Microsoft Office skills, particularly Excel
Strong attention to detail and data management capability
Ability to work effectively in a fast-paced, evolving environment
Commercial awareness, with the ability to align tax advice to business strategy
Proven ability to build trust, challenge constructively, and deliver meaningful outcomes
Core Responsibilities:
Lead tax input on acquisitions, disposals, joint ventures, and strategic investments, including structuring, diligence, and integration
Support corporate restructurings, legal entity rationalisation, and group simplification initiatives
Provide early-stage tax advice on strategic change projects, ensuring alignment with commercial objectives
Prepare and review technical papers, board materials, and transaction documentation, maintaining strong governance and audit trails
Collaborate with internal stakeholders across Corporate Development, Treasury, Legal, Finance, HR, and Reporting
Manage external advisors to ensure delivery of high-quality, pragmatic advice
Monitor international tax developments and assess potential impact on the business
Act as a key contact for employment tax matters, working with internal teams and external advisors
Maintain and enhance tax advisory controls, documentation, and review processes
Core-Asset Consulting is an equal opportunities recruiter, and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: (16439)
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDCAS
....Read more...
Here in Partnerships, we’re all about what makes our customers tick. From attending a conference to find new business, to managing relationships to help our customers boost their performance, our jobs are busy, varied and extremely rewarding.
The role:
We’re looking for an enthusiastic individual early in their career who is keen to learn business operations, customer service administration, reporting, and relationship support in a fast-paced commercial environment.
You’ll provide organised, proactive administrative and reporting support to the Sales & Partnerships function, acting as a first point of contact for incoming requests, maintaining accurate CRM data, supporting campaigns/communications, and helping the wider team work efficiently.
What you’ll be doing:
You’ll support the sales and partnerships team across a range of activities, including: ·
Act as first point of contact for the team inbox and phone line, triaging and routing requests promptly with same-day responses where possible.
Handle common partner and admin queries (e.g. account access, contact updates, onboarding information, campaign updates).
Log interactions accurately in CRM and Zendesk, escalating complex issues with a clear summary to the line manager.
Maintain and audit partner/agent records in the CRM, supporting data hygiene, tagging accuracy and website user administration.
Produce and distribute agreed daily/weekly reports and support Trading Pack inputs using provided templates.
Support campaign and incentive delivery, including maintaining distribution lists, cross-checking eligibility and logging engagement.
Assist with outbound communications and partner updates, proofing content in line with brand guidelines.
Provide general admin support across the Sales & Partnerships function, including meeting coordination, note-taking and occasional travel/expenses admin.
Training:The candidate will follow a Level 3 apprenticeship programme and study towards a full standard as a Business Administrator. This training will be structured and delivered by Cheshire College – South & West. If you do not already hold GCSEs at grade A-C / 8-4 in English and Maths, you may be required to complete Functional Skills in the related subjects to attain Level 2 Functional Skills.Training Outcome:A full-time role is potentially available on successful completion of the apprenticeship.Employer Description:As renowned travel industry heavyweights (if we do say so ourselves), the Travel Innovation Group offers a wealth of unique services via our three companies; Lime, Aviate and Calrom. So, what exactly do we do? We began with our bespoke tech which provides market-leading flight booking systems for the world's leading airlines to the travel trade to book the world’s most recognisable travel brands. Our service is legendary in the industry (for all the right reasons) and thanks to this foundation, our growth continues to skyrocket with new, exciting products launching regularly, from cruise packages to luxury hotel booking services. What can we say – we’ve always been innovators at heart! While we now have offices, people and partners across the globe, the hub of the action remains at our thriving Cheshire Oaks (UK) HQ and we’re looking for exceptional talent to join us, to succeed with us and to grow with us.Working Hours :09:00 – 17:30, Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
Your purpose:
To undertake administrative and operational duties across the various departments within the MIS and Exams services
To work within the MIS Directorate and operate flexibly with tasks as required, which will include travel to other sites, some evening and occasional Saturday working
Provide a high level of customer service to stakeholders throughout the college
In your role, you will be accountable for:
Providing a high standard of data inputting and checking, including student enrolments, timetabling, and exams processes
Working with the Funding Returns and Audit & Compliance teams to ensure data meets the collection requirements as specified by the college or funding agency
Assisting with the collating and checking of evidence for both internal and external audits and compliance checks
Maintaining effective filing systems, electronic and manual for the Directorate
Working with the Student Records and curriculum administration teams to support the data and MIS requirements for curriculum and the wider college
Working with the exams team to support the examination function within the college, including processing registrations, exam bookings, claims and invigilation
Dealing with enquires and queries received, including telephone and in person from both internal and external customers
Assisting and supporting in the production and maintenance of work instructions, guides and other documentation required around MIS processes and procedures
Working flexibly across various departments and sites depending on workloads and time of year
Working effective as both part of a team and as an individual in order to meet priorities and deadlines
Providing a high standard of professionalism and customer service that positively reflects yourself, the Directorate and college
There are things that we are all accountable for, whatever your role, these are:
Embedding safeguarding into your/ your teams working practices and escalating any safeguarding concerns immediately in line with the College’s safeguarding policy
Embedding Health and Safety best practices and ensuring a safe working environment for everyone within your area of responsibility, according to the Health and Safety at Work Act.
Being a champion and advocate for Equality and Diversity throughout College
Behaving in a manner that displays British values
Being committed to reviews of your performance and your own Continuous Professional Development
Any other duties commensurate with your role that may be required from time to time.
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
Attend and be punctual for all induction sessions, lessons and work-based training/support sessions
Complete all required assignments with by the required timeline
Build up your portfolio of evidence on-going
Access support from your tutor/assessor and your manager
Training:Overview of Customer Service Level 2 Apprenticeship Standard:
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation
Your core responsibility will be to provide a high-quality service to customers
The standard covers the following:
Knowledge:
Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility:
Customer experience
Product and service knowledge
Skills:
Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge
Behaviours/Attitude:
Developing self
Being open to feedback
Team working
Equality - treating all customers as individuals
Presentation - dress code, professional language
Right first time
You will complete an End Point Assessment this will involve the following:
Showcase/Portfolio
Interview
Practical Observation
Professional Discussion
You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.Training Outcome:There may be an opportunity for a full-time job opportunity at the end of the apprenticeship, subject to satisfactory employment and completion of the apprenticeship and if there is a role available.Employer Description:Our mission is creating opportunities, changing lives and this is at the heart of everything we do. The college has a common set of values for both students and staff: Kindness, Unity and Excellence, and they define how we behave and interact with each other. Kirklees College is a uniquely vocational college whose student community reflects the diversity of the local area. We offer inspirational teaching in industry standard, state-of-the-art facilities and ensure curriculum is developed with employers to enable students to progress. At Kirklees College we aim to foster an honest and compassionate approach to ourselves, our people and environment, develop a shared purpose across our community, and set a culture of high aspiration, expectation and success. We strive to be ahead of the curve in our approach to teaching and learning and be a first-choice provider for students and industry alike. With over 10,000 students on full-time and part-time courses, and apprenticeships, we provide seven bespoke centres across the Kirklees region, from two main centres based in Dewsbury and Huddersfield, and dedicated learning centres for Animal Care, Construction, Engineering, Process Manufacturing and Higher
Education.Working Hours :Monday to Friday - you may have to work across other centres and also work some evenings/weekends to cover open evenings/enrolment. Exact working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Excellent Attendance,Excellent Timekeeping....Read more...
