Role: Senior Care AssistantRate: £13.99 p/hLocation: BlackpoolReady to take the lead on nights in a home where quality care comes first?We're looking for an experienced Senior Night Care Assistant to join a welcoming, purpose-built elderly care home with an excellent reputation for person-centred residential, nursing and dementia care.You'll lead the night shift, support and supervise Care Assistants, administer medication, update care records and ensure residents receive safe, compassionate care throughout the night.You'll need:
NVQ Level 3 in Health & Social CarePrevious Senior Care Assistant experienceMedication administration experienceA caring, reliable and confident approachUK Right to Work (please note; no visa sponsorship is available for this role)
In return you'll receive:
Competitive payPaid training and career developmentPension schemeEmployee discounts and wellbeing supportFree parkingUnlimited access to refer-a-friend scheme
If you're an experienced senior carer looking to join a friendly home where your leadership and care make a real difference, we'd love to hear from you! Role: Senior Care AssistantRate: £13.99 p/hLocation: BlackpoolReady to take the lead on nights in a home where quality care comes first?We're looking for an experienced Senior Night Care Assistant to join a welcoming, purpose-built elderly care home with an excellent reputation for person-centred residential, nursing and dementia care.You'll lead the night shift, support and supervise Care Assistants, administer medication, update care records and ensure residents receive safe, compassionate care throughout the night.You'll need:•NVQ Level 3 in Health & Social Care•Previous Senior Care Assistant experience•Medication administration experience•A caring, reliable and confident approachIn return you'll receive:•Competitive pay•Paid training and career development•Pension scheme•Employee discounts and wellbeing support•Free parking•Unlimited access to refer-a-friend schemeIf you're an experienced senior carer looking to join a friendly home where your leadership and care make a real difference, we'd love to hear from you! ....Read more...
Support individuals with personal care, such as washing, dressing, and grooming
Assist with meals, including preparation, feeding, and hydration
Provide companionship and take part in activities
Help individuals move safely and use mobility aids
Follow care plans under supervision
Monitor and report changes in health or wellbeing
Maintain a clean, safe, and comfortable environment
Learn on the job while working towards a care qualification
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:
Progression to a Care Assistant or Senior Care Assistant role
Opportunity to specialise in areas such as dementia care or support work
Further training towards a Level 3 qualification in Adult Care
Potential to move into supervisory or team leader positions
Pathway into nursing, social work, or other healthcare careers
Employer Description:Christadelphian Care Homes exists mainly, although not exclusively, to care for members of the Christadelphian Faith. We operate a number of Care Homes and Sheltered Housing schemes throughout the UK and are able to deliver care tailored to individual needs from low support through to residential, nursing and specialised care, including dementia. Here at Christadelphian Care Homes we are committed to providing the highest quality individual care and support. We aim to enable our residents to us to lead fulfilling lives and participate in regular activities, individually tailored to residents' wishes.Working Hours :Shifts will include a mix of day and late shifts. Weekend working will be required and shift patterns will be provided in advance.Skills: ....Read more...
Role: Senior Care AssistantRate: £15.64 per hourLocation: Tarporley, CheshireHours: Night shiftsReady to take the lead in a care home where quality comes first?We're looking for an experienced Senior Care Assistant to join a welcoming, purpose-built elderly care home with an excellent reputation for person-centred residential, nursing and dementia care.You'll support and supervise Care Assistants, administer medication, update care records and ensure residents receive safe, compassionate care.You'll need:
NVQ Level 3 in Health & Social Care/NVQ Level 2 willing to work towards Level 3Previous Senior Care Assistant experienceMedication administration experienceA caring, reliable and confident approachFull UK right to work (please note; no visa sponsorship is available for this role)
In return you'll receive:
Competitive payPaid training and career developmentPension schemeEmployee discounts and wellbeing supportFree parkingUnlimited access to refer-a-friend scheme
If you're an experienced senior carer looking to join a friendly home where your leadership and care make a real difference, we'd love to hear from you!....Read more...
Role: Senior Care AssistantRate: £15.64 per hourLocation: Tarporley, CheshireHours: Days or Nights availableReady to take the lead in a care home where quality comes first?We're looking for an experienced Senior Care Assistant to join a welcoming, purpose-built elderly care home with an excellent reputation for person-centred residential, nursing and dementia care.There are day or night shifts available to suit your preference!You'll support and supervise Care Assistants, administer medication, update care records and ensure residents receive safe, compassionate care.You'll need:
NVQ Level 3 in Health & Social CarePrevious Senior Care Assistant experienceMedication administration experienceA caring, reliable and confident approachFull UK right to work (please note; no visa sponsorship is available for this role)
In return you'll receive:
Competitive payPaid training and career developmentPension schemeEmployee discounts and wellbeing supportFree parkingUnlimited access to refer-a-friend scheme
If you're an experienced senior carer looking to join a friendly home where your leadership and care make a real difference, we'd love to hear from you!....Read more...
Job Title: Children Healthcare Assistant/Support Worker – Children Homes (HCA, CSW, SW)
Location: Orpington, Kent
Salary: £14.24 - £17 per hour
Contract: Full Time & Part time Agency/Bank
Contact: Kent Team on 03333 22 11 22
We are currently recruiting Children Healthcare Assistant/Support Worker in the Orpington, Kent area for a number of nursing and residential homes to fulfil ongoing assignments for Days, Nights and weekend duties.
As a Children Healthcare Assistant/Support Worker working for Onecall24, you will be responsible for the below duties:
Monitoring patients’ conditions by taking temperatures, pulse, respirations and weight
Moving and handling of patients, assisting around the home
Providing personal care, such as washing and personal Hygiene
Serving meals and helping to feed patients
Showing compassion, while talking to patients and making them comfortable
OneCall24 – Benefits
Weekly & daily pay available.
Highly competitive rates.
Our app – Accept assignments, update your availability, receive shift
Notifications, and signing off your timesheets are just some of our excellent features.
Training available to enhance and upgrade your skills to senior positions.
Easy, fast and hassle-free registration process.
Completely free to register.
Advanced bookings so you can plan and build shifts around your schedule
Flexible hours – Choose full or part time hours to fit in with your commitments.
Dedicated consultant, providing a true 24 hours service.
Referral scheme, introduce your friends and we'll pay you!
Onecall24 – Requirements
6 months experience in the last 2 years
Must be a driver with a car
Eligibility to work in the UK - No sponsorships provided
“INDOC24N” ....Read more...
Senior Care Assistant (Days)Location – Marton Moss, BlackpoolPermanent | Day ShiftsAre you an experienced Senior Care Assistant looking for your next opportunity with a care provider that truly values both its residents and its team?Nurse Seekers are delighted to be recruiting on behalf of a well-established, high-quality residential care home seeking a compassionate and experienced Senior Care Assistant to join their dedicated Day Team.This is a fantastic opportunity to become part of a supportive environment where exceptional, person-centred care is at the heart of everything they do.About YouThe ideal candidate will be a caring and confident individual with previous senior care experience and a genuine passion for supporting older people.You will have:
A Level 3 qualification (or above) in Health & Social Care.Previous experience working as a Senior Care Assistant within a residential or nursing care setting.Experience administering medication and leading shifts.A thorough understanding of person-centred care and safeguarding.Excellent communication and leadership skills.The ability to support, mentor and motivate other members of the care team.Strong organisational skills and attention to detail, particularly with care planning and record keeping.A compassionate, reliable and professional approach with a commitment to delivering outstanding care.
The RoleAs a Senior Care Assistant, you will play a key role in ensuring residents receive the highest standards of care whilst providing guidance and support to the wider care team.Your responsibilities will include:
Leading and supporting the care team throughout your shift.Delivering high-quality, person-centred care.Administering medication in line with company policies.Monitoring residents' wellbeing and responding appropriately to changing needs.Updating care records and communicating effectively with colleagues, healthcare professionals and families.Promoting dignity, independence and choice for every resident.
What's on Offer?
Competitive salary of around £14.50 per hour, depending on experience.Permanent Day shifts:
8:00am – 3:00pm3:00pm – 10:00pm
Ongoing training and career development.Supportive management team.Paid breaks.Free meals and refreshments whilst on shift.Company pension.Uniform provided.Health and wellbeing support.Employee recognition schemes and additional rewards.Free on-site parking.
If you're an experienced Senior Care Assistant ready to take the next step in your career with a provider that genuinely values quality care, we'd love to hear from you.Apply today through Nurse Seekers to learn more about this exciting opportunity.....Read more...
Job Title: Healthcare Assistant – Nursing & Care Homes (HCA)
Location: Dorchester, Dorset
Salary: £14.24 - £17 per hour
Contract: Full Time & Part time Agency/Bank
Contact: Dorset Team on 03333 22 11 22
About the Role:
We are seeking a compassionate and dedicated Healthcare Assistant to join our team. The successful candidate will play a vital role in providing high-quality care to service users in their homes. This position requires a commitment to supporting individuals with their daily activities and ensuring their comfort and well-being.
Key Responsibilities:
Providing person-centred support tailored to individual needs
Assisting with personal care where required
Supporting service users with daily living skills and independence
Administering and recording medication (where trained)
Promoting choice, dignity, and inclusion
Supporting with care planning and documentation
Liaising with families and external professionals
What We Offer:
Weekly & daily pay available
Our app – Accept assignments, update your availability, and receive shifts
Easy, fast and hassle-free registration process
Dedicated consultant providing true 24-hour support
Ongoing training and development opportunities
Flexible working patterns
Competitive pay rates
Referral scheme – Introduce your friends and earn rewards!
Onecall24 – Mandatory Requirements
6 months experience in the last 2 years
Must be a driver with a car
Eligibility to work in the UK
“INDOC24N” ....Read more...
Flexible Working Healthcare Assistant – Community & Independent Living
Flexible Work That Fits Around Your Life
Looking for a rewarding role that fits around your studies or other commitments?
Whether you're at university, college (18+), or simply looking for flexible work, join First City as a Flexible Healthcare Assistant and make a real difference in your local community.
This role is ideal for students studying Nursing, Medicine, Social Work, Occupational Therapy, Paramedic Science, Psychology, or any Health and Social Care-related course, offering valuable hands-on experience alongside your studies.
With flexible shifts available, you can work during evenings, weekends, university holidays, half terms, or whenever you're home from studying.
About the Role
Are you passionate about supporting people to live independently? Do you want a rewarding role where no two days are the same?
As a Flexible Healthcare Assistant, you'll provide high-quality, person-centred care to individuals living in either:
Our Supported Living services, within the community, or in our Independent Living Hubs.
We support Swindon and the local area.
You'll promote independence and support people to live fulfilling lives within their own homes.
Your responsibilities will include:
Providing high-quality, person-centred care
Assisting with personal care, including washing, dressing and continence support
Supporting individuals with mobility and medication
Helping with daily routines, meal preparation and light domestic tasks
Encouraging independence, confidence and wellbeing
Working alongside healthcare professionals to achieve the best outcomes for the people we support
Community Supported Living & Independent Living Hubs
Our Community Supported Living services support people within their own homes across the local community.
Our Independent Living Hubs support individuals living in their own flats within a residential building, where care is delivered on-site 24 hours a day, 7 days a week. You'll move between flats within the same building, making Hub-based roles ideal for those who do not drive.
Flexible Working
As a Flexible Healthcare Assistant, you choose shifts that work around your lifestyle.
This role is perfect if you are:
Home from university during holidays or half terms
Looking for evening or weekend work
Studying at college (applicants must be aged 18 or over)
Looking to gain practical experience for a future career in healthcare or social care
Wanting flexible work that fits around other commitments
Weekend availability is highly desirable.
What We're Looking For
We're seeking people who are:
Aged 18 years or over
Honest, reliable and trustworthy
Caring, compassionate, cheerful and friendly
Comfortable providing hands-on personal care
Great team players who can also use their own initiative
Passionate about delivering high standards of care
Pay
Departments Vary
£12.71ph - £14.19ph
Why Join First City?
Working as a Flexible Healthcare Assistant is more than just a flexible job, it's an opportunity to gain invaluable experience while making a genuine difference in people's lives.
Whether you're considering a future career in healthcare or simply want meaningful work that fits around your schedule, we'll provide you with full training, ongoing support, and the chance to develop skills that will benefit you for years to come.
If you're looking for flexible, rewarding work where every shift matters, we'd love to hear from you.
....Read more...
Care Assistant (Days & Nights)Location – Marton Moss, Blackpool£13.45 per hour | Permanent | Full & Part-Time Hours AvailableAre you a compassionate and dedicated Care Assistant looking to join a high-quality residential care home where residents always come first?Nurse Seekers are proud to be recruiting on behalf of a well-established, highly regarded care provider seeking experienced Care Assistants to join their friendly and supportive team on Day or Night shifts.This is an excellent opportunity to work within a modern, purpose-built care home that is committed to delivering exceptional, person-centred care in a warm and welcoming environment.About YouWe're looking for individuals who are passionate about making a genuine difference in people's lives. To be successful in this role you should have:
A Level 2 qualification (or above) in Health & Social Care.Previous experience working within a residential or nursing care setting.A caring, compassionate and respectful approach to supporting residents.Excellent communication and interpersonal skills.A reliable, organised and professional attitude.The ability to work well both independently and as part of a team.Strong attention to detail, particularly when maintaining accurate care records.A commitment to delivering high-quality, person-centred care that promotes dignity, independence and wellbeing.
What's on Offer?The successful candidate will benefit from an excellent package, including:
Competitive hourly rate of £13/£13.50 per hour.Permanent employment with Day or Night shifts available.Ongoing training and professional development.Regular support, supervision and opportunities for career progression.Free meals and refreshments whilst on shift.Paid breaks.An additional day off to celebrate your birthday.Health and wellbeing support.Company pension scheme.Uniform provided.Employee recognition rewards, bonuses and incentive schemes.Free on-site parking.
If you're passionate about delivering exceptional care and want to work for an employer that genuinely values its team, we'd love to hear from you.Apply today through Nurse Seekers to find out more about this fantastic opportunity.....Read more...
Job Title: Health Care Assistant – Nursing & Care Homes (HCA, SW, CSW)
Location: Petersfield, Hampshire
Salary: £14.24 - £17 per hour
Contract Type: Full Time & Part time Agency/Bank
Contact: Hampshire Team on 03333 22 11 22
About the Role:
We are currently seeking compassionate and dedicated Health Care Assistants to join our team, providing high-quality personal care and support to service users in their own homes. Your role will be essential in helping individuals maintain their dignity, independence, and quality of life.
Key Responsibilities:
Assisting with personal care tasks, including bathing, dressing, and toileting
Supporting with mobility and transfers
Administering medication (where trained)
Providing emotional support and companionship
Promoting independence and wellbeing
About You:
Kind, patient, and respectful in your approach
Strong communication skills
Reliable and able to work flexibly to meet service user needs
What We Offer:
Weekly & daily pay available.
Our app – Accept assignments, update your availability, receive shift
Easy, fast and hassle-free registration process.
Dedicated consultant, providing a true 24 hours service.
Training available to enhance and upgrade your skills to senior positions.
Flexible working patterns
Competitive pay
Referral scheme, introduce your friends and we'll pay you!
Onecall24 – Requirements
6 months experience in the last 2 years
Must be a driver with a car
Eligibility to work in the UK
“INDOC24N” ....Read more...
Job Title: Health Care Assistant – Nursing & Care Homes (HCA, SW, CSW)
Location: Brockenhurst, Hampshire
Salary: £14.24 - £17 per hour
Contract Type: Full Time & Part time Agency/Bank
Contact: Hampshire Team on 03333 22 11 22
About the Role:
We are currently seeking compassionate and dedicated Health Care Assistants to join our team, providing high-quality personal care and support to service users in their own homes. Your role will be essential in helping individuals maintain their dignity, independence, and quality of life.
Key Responsibilities:
Assisting with personal care tasks, including bathing, dressing, and toileting
Supporting with mobility and transfers
Administering medication (where trained)
Providing emotional support and companionship
Promoting independence and wellbeing
About You:
Kind, patient, and respectful in your approach
Strong communication skills
Reliable and able to work flexibly to meet service user needs
What We Offer:
Weekly & daily pay available.
Our app – Accept assignments, update your availability, receive shift
Easy, fast and hassle-free registration process.
Dedicated consultant, providing a true 24 hours service.
Training available to enhance and upgrade your skills to senior positions.
Flexible working patterns
Competitive pay
Referral scheme, introduce your friends and we'll pay you!
Onecall24 – Requirements
6 months experience in the last 2 years
Must be a driver with a car
Eligibility to work in the UK
“INDOC24N” ....Read more...
Main Duties:
Contribute to the delivery of care and clinical activity in accordance with agreed plan of care and appropriate policies, procedures and protocols of ward / department
Report any alteration in patients’ / client’s condition including the initiation of emergency action to the qualified clinical nurse
To be aware of spiritual, cultural and religious needs of patients and to ensure care provided is particularly sensitive to those needs
Collect specimens of urine, faeces, or sputum as directed by qualified clinical nurse, ensuring its safe storage / transport or disposal as appropriate
Training:
To undertake the Senior Healthcare Support Worker Level 3 qualification whilst on programme. There will be "off the job learning each week" and the programme will take approximately 24 months to complete
All training will be provided in-house at the Trust
Training Outcome:After successful completion of this apprenticeship, you will continue to work as a healthcare assistant. Further career progression could be offered, such as student nursing associate (Level 5 foundation degree).Employer Description:Sandwell & West Birmingham NHS Trust employs over 8000 staff. We understand that work is only one part of life. We are committed to helping our colleagues achieve the best possible work/life balance. We proudly offer supportive, inclusive and family friendly employment and flexible working policies. We have a wide range of professional services and employee networks to help our colleagues be at their best - and find support if they need it.Working Hours :Shift pattern working is required including some evenings and weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Patience....Read more...
We are looking for compassionate, reliable, and dedicated Healthcare Assistants to join our growing team. If you are passionate about making a positive difference in people's lives and delivering high-quality, person-centred care, we would love to hear from you.
As a Healthcare Assistant, you will provide essential support to individuals in their own homes, supported living settings, or other community environments, helping them maintain their independence, dignity, and quality of life. You will work closely with registered nurses, care coordinators, and other healthcare professionals to deliver outstanding care tailored to each individual's needs.
Meeting patients and their families to inform them of the role of the Care Assistant; commencing the care plan; offering information regarding treatments, procedures, prescriptions, and continuing care.
Participating in interdisciplinary meetings to develop care plans in conjunction with other care providers; ensuring smooth care plan advancement; promoting peer support; educating colleagues on case management practices.
Supervising quality and delivery of care by carrying out patient rounds; documenting care and progress towards desired care outcome; identifying and correcting digression from the documented plan of care; reviewing progress with patients in conjunction with the principal care provider; working alongside external departments to agree and expedite tests, procedures, and consultations; reporting staff and performance concerns to the manager; maintaining communication with operation staff regarding deviation from the care plan or transfer/release plan.
Measuring the effectiveness of the plan by evaluating the results of care with the interdisciplinary team; providing care improvement recommendations.
Act in accordance with the care guidelines and legal requirements; fostering treatment practices and standards of care that comply with the values of the hospital and nursing division; observance of governing regulations.
Follow policies and procedures to prevent the spread of diseases and illnesses amongst self, colleagues, and patients.
Maintaining patient confidentiality and respecting the rights of patients.
Creating and implementing organisational procedures to maintain quality standards.
Recording patient information in the patient care database as it becomes available; backing up data; validating findings and reports.
Continually improving industry and technical knowledge by attending professional workshops; reviewing trade publications; building professional networks; familiarising oneself with new practices.
Training:Paragon Skills is an award-winning, Ofsted-rated ‘Good’, national apprenticeship provider inspiring over 10,000 learners annually and working with over 3000 businesses to deliver apprenticeships in a high-quality, consistent way.
Our dedicated focus on the Care and Education sectors means we are deeply rooted within these sectors and have in-depth knowledge and understanding of what is required from a training perspective. Upon completion of this 10-month apprenticeship standard, you will have obtained your Adult Care Worker apprenticeship Level 2 Apprenticeship.Training Outcome:There is a possibility of being offered a full-time role after successful completion of the apprenticeship.Employer Description:Support individuals with their daily living needs by delivering compassionate, person-centred care that promotes dignity, independence, and wellbeing. Assist with personal care, mobility, medication, and companionship while ensuring a safe and comfortable environmentWorking Hours :Shifts to be confirmed. Predicted to be between 8.00am and 9.00pm (may include weekends).Skills: Customer Care Skills,Initative,Non judgemental,Patience,Teamworking,Communication Skills....Read more...
We are looking for compassionate, reliable, and dedicated Healthcare Assistants to join our growing team. If you are passionate about making a positive difference in people's lives and delivering high-quality, person-centred care, we would love to hear from you.
As a Healthcare Assistant, you will provide essential support to individuals in their own homes, supported living settings, or other community environments, helping them maintain their independence, dignity, and quality of life. You will work closely with registered nurses, care coordinators, and other healthcare professionals to deliver outstanding care tailored to each individual's needs.
Duties will include:
Meeting patients and their families to inform them of the role of the Care Assistant; commencing the care plan; offering information regarding treatments, procedures, prescriptions, and continuing care
Participating in interdisciplinary meetings to develop care plans in conjunction with other care providers; ensuring smooth care plan advancement; promoting peer support; educating colleagues on case management practises
Supervising quality and delivery of care by carrying out patient rounds; documenting care and progress towards desired care outcome; identifying and correcting digression from the documented plan of care; reviewing progress with patients in conjunction with the principal care provider; working alongside external departments to agree and expedite tests, procedures, and consultations; reporting staff and performance concerns to the manager; maintaining communication with operation staff regarding deviation from the care plan or transfer/release plan.
Measuring effectiveness of plan by evaluating the results of care with the interdisciplinary team; providing care improvement recommendations
Act in accordance with the care guidelines and legal requirements; fostering treatment practices and standards of care that comply with the values of the hospital and nursing division; observance of governing regulations
Follow policies and procedures to prevent the spread of diseases and illnesses amongst self, colleagues, and patients
Maintaining patient confidentiality and respecting the rights of patients
Creating and implementing organisation procedures to maintain quality standards
Recording patient information in the patient care database as it becomes available; backing up data; validating findings and reports
Continually improving industry and technical knowledge by attending professional workshops; reviewing trade publications; building professional networks; familiarising oneself with new practices
Training:
Paragon Skills is an award-winning, Ofsted-rated ‘Good’, national apprenticeship provider inspiring over 10,000 learners annually and working with over 3000 businesses to deliver apprenticeships in a high-quality, consistent way. Our dedicated focus on the Care and Education sectors means we are deeply rooted within these sectors and have in-depth knowledge and understanding of what is required from a training perspective
Upon completion of this 10 month Apprenticeship, you will have obtained your Adult Care Worker apprenticeship Level 2 Apprenticeship
Training Outcome:
There is a possibility of being offered a full time role after successful completion of the apprenticeship
Employer Description:Support individuals with their daily living needs by delivering compassionate, person-centred care that promotes dignity, independence, and wellbeing. Assist with personal care, mobility, medication, and companionship while ensuring a safe and comfortable environmentWorking Hours :Tuesday, 08:30 - 15:30,
Monday & Wednesday, 08:30 - 21:30 – 3hrs gap and Saturday, 13:00 - 19:00.Skills: Initative,Non judgemental,Patience,Teamworking,Communication Skills....Read more...
Safely receiving children from parents in the morning at breakfast club and from teachers at the end of the school day, signing them into the register and receiving any handover details.
Preparing food to safer food standards; breakfast and a cooked meal after school, plus snacks and baking activities
Supporting children to relax, play games, problem solve, be creative and encouraging them to play outside
To safely take children to school or handover to parents, signing children out of the setting and conducting regular head counts.
Cleaning food areas and playrooms at the end of the day and preparing for the next session.
Between the breakfast and after school session there will be daily tasks to complete at home via online learning, attending meetings and written assignments to contribute to your qualification and functional skills, as required.
Training Outcome:We are committed to the career progression of every team member.
Your qualification will be a milestone in developing your career of working with children whether you are interested in leadership roles within School's Out or support within the sector.
Typical development opportunities include:
Pre-school and Nursery
Teaching Assistant
Nursing
Playwork
Forest school
Sports coaching
Employer Description:Please email admin@soschoolsout.co.uk for an application pack.
School's Out provides breakfast and after school childcare within primary schools in Norfolk. So School’s Out is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We aim to deliver aspirational standards of care and education for all children in the setting and to support all our team members in their childcare development.Working Hours :Monday - Friday: 7.15am - 9.00am and
Monday - Thursday: 2:45pm - 6.15pm.
Off-the-job training will follow the time allocations outlined in the Occupational Standard.
Term-time only.Skills: Being on time,Strong work ethic,Making an effort,Positive body language,Being high energy,Having a positive attitude,Being passionate,Being coachable,Doing extra,Being prepared....Read more...
Understand and follow internal policies and procedures, including any complaints processes and digital media policies
Understand the needs and expectations of the business’s customers and strive to meet these through excellent customer service delivery
Understand and uphold appropriate legislation and regulatory requirements
Use systems, equipment and technology to meet the needs of the customers
Monitor customer service levels
Establish facts that enable the creation of a customer-focused experience and appropriate response
Build trust with a customer
Understand the products or services that are available from the organisation and keep up-to-date
Use appropriate communication methods, depending on the task and environment
Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications
Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions
Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the business’s brand
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and the business
Demonstrate patience and calmness
Understand the customer’s point of view
Use appropriate signposting or resolution to meet customer needs and manage expectations
Maintain informative communication during service recovery
Take ownership of keeping service knowledge and skills up-to-date
Consider personal goals and propose development opportunities
Act on and seek feedback to develop or maintain personal service skills and knowledge
Frequently and consistently communicate and work with colleagues in the interest of helping customers efficiently
Treat customers as individuals to provide a personalised customer service experience
Demonstrate personal pride in the job through appropriate dress and positive and confident language
Take ownership from the first contact and then take responsibility for fulfilling the promise to the customer
Training:
Delivery to be completed on site and off the job training either at Barnsley College or your place of work
Student to complete a Customer Service Practitioner Level 2 Apprenticeship
Functional skills if required
Training Outcome:
We have trained a number of apprentices - all of whom have been offered full-time jobs on regular pay
We are passionate about the development of our apprentices beyond the apprenticeship programme
We have an apprentice who has been trained as a Healthcare Assistant and will be commencing a Nursing Associate Course
Other apprentices are continuing to develop their skills and competencies within the practice
Employer Description:We are a GP Practice which looks after the health needs of a 9500 patient population.Working Hours :Monday- Friday (hours are negotiable)
Practice is open 08:00- 18:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
