Animal Care Assistant tasks;
Day to day care of animals on site including dogs, cats, small animals
Cleaning of accommodation
Grooming
Feeding
Exercise
Administering medication if required
Ensuring animal welfare needs are met on a daily basis
Ensuring animals receive appropriate enrichment for their specific needs
Exercising dogs via walking & use of outside exercise areas
Maintaining a high standard of cleanliness & hygiene on site, to the animal accommodation, food preparation, laundry, store areas, staff & volunteer facilities
Ensure buildings/exercise areas are always secure
Carrying out health checks on animals and reporting any concerns & feedback to the team
Assisting with Behaviour Plans by observing behavioural changes & recording & reporting to the Senior animal handler.
Assisting with carrying out on-going assessments for animals at the Centre under the direction of the senior animal handler & management team
Working alongside Volunteers and Work Experience students
Keeping animal records accurate in files & systems
Working to Centre protocols to maintain high standards of presentation throughout the centre
Being responsible for their own health and safety
To undertake any other duties required by the Management team
Training:
You will be working towards the Level 2 Animal Care and Welfare Assistant apprenticeship
All training will be provided on site during your paid working hours
Your day to day mentoring will be with your employer, and a combination of online and in person monthly sessions will be held with your Haddon Training Trainer Coach
Training Outcome:
For the right candidate there could be the opportunity to progress into permanent roles within the centre
Employer Description:St. Giles Animal Care Centre is a family run business that includes a large rehoming centre funded by the centre, St Giles Animal Rescue and the RSPCA. The centre also provides a range of services to pet owners such as Pet Boarding, Veterinary Clinic, Animal Therapies, Doggie Day Care, Dog Training, Grooming and Individual Pet Cremations.Working Hours :3 weekdays and Every other Saturday and Sunday.
Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Team working,Initiative,Patience,Physical fitness....Read more...
Carry out daily animal husbandry tasks including feeding, cleaning enclosures, monitoring health and maintaining high welfare standards.
Prepare diets and maintain accurate records relating to animal care, behaviour and welfare.
Assist with enclosure maintenance and ensure animal habitats are safe, clean and enriching.
Observe animals closely and report any health or behavioural concerns to senior staff.
Participate in public engagement activities including animal handling sessions, educational talks and demonstrations.
Support and deliver guided tours for school groups and visitors.
Assist with the handling and training of animals where appropriate, following safe working practices.
Maintain high standards of hygiene, biosecurity and health and safety across all animal areas.
Work collaboratively with staff and students to support learning activities within the animal management department.
Contribute to the overall upkeep and presentation of the animal facilities for visitors and educational use.
Training:You will be working towards a Level 2 Animal Care & Welfare Assistant Apprenticeship Standard.
You will receive on and off-the-job training and support from an assessor and an Apprenticeship advisor.
You will be required to attend Cornwall College Duchy Stoke Climsland on a weekly basis as part of the apprenticeship training.Training Outcome:Potential to progress onto the Animal Care & Welfare Level 3 apprenticeship. Employer Description:Camel Creek is both an Adventure Park as well as a Zoo. We primarily aim to give people the best day out and be the special moment on their Holiday’s. As an Animal Department we strive to Educate the public about the species we have and the habitats they live in, research new and improved ways of keeping our animals, and contribute to conserving the natural world around us.
We are the biggest, largest and best attraction in Cornwall! We offer such a great variety of activities for our guests to enjoy.
We offer more diverse attractions than any other organisation.
We are based in the Wadebridge/Padstow area of Cornwall.Working Hours :8am - 5pm, Rota/shifts, will include weekends and school holidays, 1 hour for breaks, broken up into 3 different break times. Exact shifts TBC.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience....Read more...
Prepare and serve appropriate food and fresh water for each cat according to their individual dietary requirements, age, and any instructions from owners/cattery management.
Clean and disinfect pens, litter trays, food bowls, and surrounding areas at least daily, following strict hygiene and biosecurity protocols.
Provide daily enrichment to promote stimulation and reduce stress.
Observe cats closely for changes in behaviour, appetite or signs of illness/injury and report any concerns promptly.
Administer prescribed medication (oral, topical) when required, following clear written instructions.
Groom cats as needed.
Handle cats calmly, confidently, and safely.
Maintain accurate daily records.
Assist with arrivals and departures — helping owners settle their cats and checking/completing paperwork.
Keep the cattery reception, kitchen and storage areas clean, tidy, and well-stocked.
Launder bedding.
Answer basic client enquiries.
Training:Learning will take place at The College of Animal Welfare (CAW) for one day a week and training will take place for the remainder of the week at the cattery.Training Outcome:Complete a Level 3 qualification (Animal Welfare or Veterinary), leading to a possible full-time role.Employer Description:
Purley Cattery is a well established and highly regarded cattery. We are a small friendly teamcaring for South London and Surrey’s felines. The cattery has recently undergone a major refurbishment. We are proud of our full 5 star Google rating.
We are offering an exciting opportunity for someone to join our small and friendly team as a Cattery Assistant Apprentice, where you will gain hands-on experience working with cats while completing a recognised Level 2 Animal Care and Welfare Assistant Apprenticeship.
Working Hours :36 Hours (30 on premise, 6 hours at CAW).
Standard Week:
Tue, Wed, Thur: 8am to 1pm.
Fri, Sun: 8am - 1pm; 3pm to 6pm.
Other standard days/times will be considered. Possible additional hours available (especially during holiday periods).Skills: Communication skills,Attention to detail,Customer care skills,Team working,Physical fitness,Animal handling,Ability to work under pressure....Read more...
The apprentice will gain valuable hands-on experience supporting canine physiotherapy treatments, assisting with the preparation of equipment, handling and caring for dogs, and helping to maintain a clean and safe clinical environment.Training:
All training will be provided on-site during your paid working hours
Your day-to-day mentoring will be with your employer, and a combination of online and in-person monthly sessions will be held with your Haddon Training Trainer Coach
Level 2 Animal Care apprenticeship
Functional Skills in English and maths if required
Training Outcome:
Progression to the Level 3 Animal Care or other apprenticeship, and or possibility of full-time employment
Employer Description:AG Veterinary Physiotherapy is an independent veterinary physiotherapy practice established in 2008, specialising in the treatment and rehabilitation of both dogs and horses. The business provides bespoke, evidence-based treatment programmes designed to improve mobility, support recovery from injury, reduce pain, and enhance overall performance. The practice operates with a small, highly qualified multidisciplinary team who work closely with veterinary surgeons and other professionals to ensure each animal receives a tailored rehabilitation plan.Working Hours :9:30am – 5:00pm, 3 days per week (days to be agreed with the learner), a 30-minute to 1-hour lunch break depending on the daily schedule (typically between 12pm–1pm).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness,Passion for Dogs....Read more...
Answer telephone calls, helping where possible and transfer calls internally
Scanning and photocopying
Setting up meetings and personal checks
Data inputting
Collating and recording data
Supporting the team with clerical support needs
Reference Checks
Security checks
Paperwork Compliance
KPI's and management information completion
Taking calls and sending links out to potential candidates
Working with other agenies
Creating media posts and creating an interest for both clients and workers
Training:
Business Admin Level 3 Apprenticeship Standard
End Point Assessment
Training schedule has yet to be agreed
Details will be made available at a later date
Training Outcome:
Full-time position may be offered upon successful completion of the apprenticeship
Employer Description:Tailored and Effective Staffing Solutions for every Veterinary Practice
We are passionate about animal welfare and the veterinary industry and we seek to provide staffing solutions which enable you to continue to provide exceptional care to sick animal and help healthy animals stay healthy.
Our aim is to provide veterinary staff who promote a high standard of care to both patients and their owners. Who, despite working within a practice which may treat 1000 different animals, will make each and every customer feel like their pet is the most important in the world.Working Hours :Between Monday - Friday, 8.00am - 5.00pm,Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Creative,Initiative,Knowledge of Microsoft Office....Read more...
Here’s a list of day-to-day tasks the apprentice will carry out:
Prepare dogs for grooming by brushing, detangling, and checking coats
Bathe, dry, and assist with drying and prepping dogs for stylingSupport senior groomers with handling and calming dogs of all sizes and temperaments
Clean and maintain grooming equipment and salon hygiene standards
Welcome customers, take payments, and assist with reception/shop duties
Training:The apprentice will receive full training on-site at The Hound Hut, gaining hands-on experience in a busy salon environment. In addition, they will complete one day a week training at Derby College, Broomfield Hall during term time. Training Outcome:Upon successful completion of the apprenticeship, there may be an opportunity to progress into a full-time junior dog groomer role at The Hound Hut. Further training and development can lead to becoming a qualified stylist, with the potential to specialise in breed-specific grooming or take on more responsibility within the salon.Employer Description:The Hound Hut is a busy, independent dog grooming salon with three locations in Mickleover, Wirksworth and Allestree, Derbyshire. Established in 2021, we’ve quickly become known for our high standards of grooming, gentle handling, and a warm, welcoming atmosphere for both pets and their owners. Our team is passionate about animal welfare and creating a positive grooming experience for every dog, from nervous rescues to show breeds. Alongside our grooming services, we also offer a retail area with carefully selected pet care products. As we grow, we’re committed to developing future talent through quality apprenticeships and hands-on training.Working Hours :Shifts vary weekly and may include up to 6 days, including Saturdays. Typical hours are 9:00am to 5:00pm, with a minimum of 30 hours per week including training. Flexibility is essential; occasional cover at our Allestree salon may be required.Skills: Attention to detail,Customer care skills,Team working,Initiative,Animal Care....Read more...
Prepare and feed animals as required.
Support with meeting the welfare needs of the animals.
Record keeping and excellent communication with other staff ensuring a quality service for all users.
This will be undertaken by working 40 hours a week over 5 days, this is generally on 8 hour shifts. There will be times when this work is unsociable to meet the needs of the animals and to support with the lambing season.
This is a physical role and applicants must be prepared to lift and carry heavy objects with support if required following appropriate training.
Support with horticulture tasks.
Occasional student support with animals.
Training:In a 40 hour working week you will undertake at least 8 hours of training, this may be directly related to your course but may be in another specific area such as Health and Safety, Safeguarding or COSHH. You will be supported to manage your time appropriately.
There will be online sessions and face to face practicals as you work towards your Level 2 Animal care and welfare assistant qualifcation. Students will need to have at least achieved Level 1 Functional Skills maths and English and be working towards level 2.Training Outcome:To be able to progress on to a level 3 apprenticeship or work within the animal care and welfare sector.Employer Description:Woodpecker Court is an alternative education provider with specialist post 16 status set in a rural location. Within the educational provision and alongside our sister company Woodpecker Wood CIC we run a community cafe which is accessed by our students alongside members of the community. It is also used as a space for community projects.Working Hours :Expected Duration: 12 -18 months with a minimum of 12 months.
Working week: 40 hours a week on a shift pattern, 8 hours a day. This will include weekends and anti-social hours.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Full-Time Veterinary SurgeonLocation: LancingWe are working on behalf of a well-established, independent small animal practice to recruit a Veterinary Surgeon to join their experienced team. This is an excellent opportunity for a vet seeking a supportive environment with a strong emphasis on patient care and continuity.The practice is ideally looking for a Veterinary Surgeon with a minimum of three years’ experience, although applications from candidates who demonstrate a compassionate and dedicated approach will also be considered.The RoleThis position offers a varied caseload with a good balance of consultations and surgical work. The successful candidate will have the opportunity to manage cases from start to finish, supporting continuity of care and building strong client relationships.
15-minute consultations as standard, with 30 minutes allocated for new clientsNo high-volume, production-line consultingClinical freedom within a supportive team structure
The PracticeThe practice operates from a purpose-built, modern facility and is well equipped to support a high standard of first opinion care. Facilities include:
Separate dog and cat wards and waiting areasDigital and dental radiographyUltrasoundMulti-parameter monitoringIn-house laboratory
There is a strong team environment with a good level of experience across the clinical staff. In addition, the practice benefits from regular input from visiting specialists in areas such as dermatology, cardiology, orthopaedics, imaging and endoscopy.Candidates with an interest or experience in ultrasound would be advantageous but are not essential.Professional DevelopmentOngoing development is actively encouraged, with a structured CPD allowance of £2,000. This role would suit a vet looking to continue developing clinically within a collaborative environment.Work-Life BalanceThe practice is committed to maintaining a sustainable workload and supporting staff wellbeing.
4-day working week (08:30–18:30)1 in 3 Saturday mornings (08:30–12:30)No out-of-hours requirements
Salary & Benefits
£45,000 – £68,000 per annum, depending on experience5 weeks annual leave plus bank holidaysPension schemeProfessional fees and memberships paid
Requirements
RCVS registered Veterinary SurgeonIdeally a minimum of three years’ UK small animal experienceAbility to commute to or relocate within reasonable distance of the practice....Read more...
Calf rearing
Milking
Vacancies
Dehorning
Scraping cows
Training:Reaseheath Training will be the apprenticeship provider for this Level 2 apprenticeship
Gain Level 3 in livestock technician
12 to 18 months depending on previous experience (1 day per week)
Level 3 award in Emergency First Aid at Work, which is a minimum of 1-day course (Ofqual regulated)
Level 2 in safe use of vet medicines
Level 2 safe handling of pesticides or lanta safe use of pesticides
Training Outcome:Future position within the farm.Employer Description:We are a family-run dairy farm milking 350 cows. Our farm operates with a small, dedicated team of four, where teamwork and reliability are essential. We take pride in maintaining high standards of animal care and farm management while creating a supportive and friendly working environment.Working Hours :Shifts to be discussed at interview.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Cleaning kennels & exercise pens
Walking dogs
Preparing food & feeding dogs
Supervise play sessions
Bathing & grooming dogs
Customer services
Training:Typical training will consist of four days per week in the workplace gaining practical, on-the-job experience, and one day per week in the classroom completing the knowledge-based learning and off-the-job training required for the apprenticeship.Training Outcome:
Full Time job on completion / Progression onto Level 3 qualification
Employer Description:Storwood Kennels is a well-established, professional dog boarding kennel where animal welfare is always the top priority. The business has 26 kennels and is licensed to care for up to 60 dogs, providing boarding and day care services for a wide range of breeds. The kennels also occasionally board prison service dogs, although apprentices will not be responsible for handling these.
As an apprentice, you will gain hands-on experience in all aspects of kennel work while being supported by an experienced team. The role offers a varied working day with both indoor and outdoor tasks, including cleaning kennels and exercise areas, walking dogs, preparing and feeding meals, supervising play sessions, assisting with bathing and grooming, and supporting customer service tasks such as checking dogs in and out.
Working Hours :Regular pattern of days– 2 week rota– alternate weekend working.
4 days week 1/ 5days week 2
Approx Start and Finish times– 7.30am- 5.00pmSkills: Communication skills,Organisation skills,Customer care skills,Team working,Initiative,Physical fitness....Read more...
Learning, understanding & assisting the current transport teams with ensuring the efficient running of the company’s collection services and ensuring we meet the Service Level Agreements for our customers
Dealing with drivers and driver hours, ensuring they are compliant
Understanding the importance & completing daily face-to-face debriefing of the driver team
Dealing with queries by telephone and email from customers, employees, and colleagues
Learning, understanding & assisting the current transport teams with planning fleet services and MOT's in accordance with the O licence requirements
Training Outcome:
Progression to Transport Administrator, with further training to lead to a Transport Planner role
Employer Description:SARIA Group is a leading organisation within the food and agricultural supply chain. Our UK operations support sectors including human and animal food production, agriculture, aquaculture, and industrial applications.
We also produce biofuels and renewable energy and provide services to farming and the food industry. With 19 sites across the UK, around 1,000 employees, and an annual turnover approaching £280 million, we are proud to play an important role in supporting sustainable food production.Working Hours :Monday - Friday, 8.00am - 4.30pm with 30 minutes lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Non judgemental,Patience....Read more...
Central ordering for our farms, including placing orders for straw, feed etc.
Downloading of data from farm to ensure data is reported to manage flock records
Complete purchase orders when placing orders, receipting purchase orders with correct pricing and dealing with invoices and queries sent over by accounts
Provide all information to technical department & customers on traces
Provide info on placement
Regularly check emails, WhatsApp & take phone calls so all communication is actioned in a timely manner
Assist Farms Administration Manager when requested
Training:Business Administrator Level 3.
Most training will be work based but the apprentice will also attend college. The college would be Ipswich based.Training Outcome:After the 18 month apprenticeship, we hope the candidate would progress to work on a permanent contract for the business subject to meeting criteria and passing their qualification.Employer Description:Gressingham Foods are the biggest Duck producers in the UK. The health and welfare of our poultry is an absolute priority for us and is at the heart of all that we do. We breed, hatch, and rear our ducks on Red Tractor assured farms which means they are regularly, independently audited across a wide range of standards covering animal welfare, bio security, food safety, stockmanship and the environment. We also produce Geese & Turkeys.Working Hours :Working hours will be Monday to Friday 8.30am - 5pm with a 30 minute unpaid break. Total of 40 hours per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Duties to include but are not limited to:
Mucking out of stables
Field maintenance collecting muck, fencing and weed control
Turning out horses and bringing in
Feeding horses
Grooming and assisting with clipping
Changing rugs, tacking up
Exercising horses and ponies both ridden and in-hand
You will learn the skill of liberty, lunging and long reining of horses
Assisting practitioners on therapeutic sessions
Supporting volunteers and work experience students
Keeping the yard and buildings clean and tidy
Assisting with general running and managing yard duties including other animal care
Assisting on events, such as courses and open days
Training:
You will gain a Level 2 apprenticeship qualification in Equine Groom & also an Emergency First Aid qualification
You will need to attend our Duchy Stoke Climsland one day a week, with the rest of your working week in the workplace
Training Outcome:Upon successful completion of your apprenticeship, you may wish to consider progressing to Level 3 Senior Equine Groom. There may also be an opportunity for paid employment at Sirona.Employer Description:Sirona Therapeutic Horsemanship is located just outside Totnes and provides equine-assisted therapy and learning to vulnerable and disadvantaged young people and adults with support needs supported by therapists, social workers and teachers.
Sirona is a small, relaxed and friendly yard with 8 horses and ponies alongside other animals, dogs, cat, chickens and 2 goats. Sirona is set on the beautiful Dartington estate with fantastic off-road hacking together with arena and a round pen for liberty/join up work.Working Hours :30- 35 hrs per week between 8.30am - 4.30pm Monday - Friday (with 2-3 hrs occasional weekend cover if required - either as O/T or swap weekday hours as preferred)Skills: Communication skills,Organisation skills,Problem solving skills,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Registered Veterinary Nurse (RVN) – Full TimeLocation: LancingWe are working on behalf of a well-established, independent small animal practice to recruit a Registered Veterinary Nurse to join their friendly and experienced team. This is an excellent opportunity for an RVN looking to develop their skills within a supportive and progressive environment.The practice is seeking a motivated and personable nurse who is passionate about delivering high standards of patient care and enjoys working collaboratively within a close-knit team.The RoleThis is a varied and hands-on position offering exposure to a wide range of nursing duties. The successful candidate will play an integral role in the day-to-day running of the practice.Key responsibilities include:
Theatre and surgical nursingInpatient and day patient careNurse consultations and clinicsLaboratory workOccasional reception duties
The caseload is diverse and includes work with small animals as well as exotics, including rabbits, ferrets and wildlife.The PracticeThe practice is a busy, independent clinic with a strong local reputation and a loyal, growing client base. The team consists of three vets and three nurses, creating a supportive and collaborative working environment.Facilities are modern and purpose-built, including:
Separate dog and cat wards and waiting areasDigital and dental radiographyUltrasoundMulti-parameter monitoringDedicated nurse consulting room
The practice also benefits from regular visits from specialists in imaging, cardiology, orthopaedics, dermatology and endoscopy, providing additional support and learning opportunities.Professional DevelopmentThe practice is committed to supporting ongoing development and encourages nurses to pursue their clinical interests.
Funded and encouraged CPDOpportunity to develop specialist interestsSupportive and experienced team
Work-Life Balance
38 hours per week across 5 daysEarly shifts from 08:00, late shifts finishing at 19:001 in 4 Saturday mornings (reception duties)No out-of-hours work
Salary & Benefits
£29,000 – £32,000 per annum, depending on experience20 days annual leave plus bank holidaysRCVS and VDS memberships paidStaff discountSick payFree parking
Requirements
RCVS registered Veterinary NurseIdeally a minimum of three years’ nursing experienceStrong team player with a positive and adaptable approachGood communication skills and a commitment to high standards of care
For more information or to arrange a confidential discussion, please get in touch.....Read more...
Working with laying birds, checking husbandry and health and completing a small number of records
Using an egg packing machine and sorting out second quality eggs and cleaning down the egg packing area
Work is often as part of a small team of two or three on tasks at the farm to include repairs to equipment, range checks and fencing, groundworks, tidying, cleaning of vehicles and collecting data such as meter reads, images or samples for SFI or Countryside Stewardship
Tractor work and potential loader work as experience and training develops on our arable enterprises and on general tasks
This is a varied role for a motivated person interested in learning about free range egg production and care of hens but also wishing to gain wider skills and experience relating to general farm and arable tasks. Tractor and tele handler training and arable tasks will be introduced according to experience. There is routine work with the laying enterprise, to include hen husbandry and egg packing and a variety of other activities depending on the time of year
Training:
Level 2 General Farm Worker
This will also include functional skills if required
End point assessment
Certificate of completion of the standard
You may have to attend formal college sessions (if English & maths are required), but not necessary for 19+.
You will learn the knowledge, skills and behaviours related to the apprenticeship standard.
Training will take place within the work place supported by the assessor through regular visits and reviews. An online portfolio is also used where tasks are set and progress is monitored.Training Outcome:Career progression could be expected in the agricultural sector according to interests of the candidate and specialisms they seek to follow. There may be opportunities within E&S Clarke or if applying for other roles, the business will support and the candidate with references and ideas through own networks and knowlege.Employer Description:E&S Clarke were established in 2012 but the family has farmed at Eudon Burnell since 1961, initially mixed dairying and arable moving to egg production using own milled feeds and arable in 1998. The farm has free range laying hens with approximately 127Ha of arable area owned and tenanted plus 60Ha farmed in a CFA . Crops grown are Oats, Field Beans, OSR and Wheat. Land is managed sensitively with 25Ha permanent grassland, established woodlands, hedges and legume rich swards present and is currently in Mid Tier CSS and SFIWorking Hours :Monday to Friday
8am– 1pm, 2pm– 5pm
Every 3rd Weekend 8am– 12pm with one weekday off during that pay week.Skills: Communication skills,Attention to detail,Team working,Initiative,Physical fitness,Ability to work on own,Care for animal welfare,Punctual and reliable....Read more...
In the first instance, your duties and responsibilities are listed below, including the critical success factors relating to the post. As the needs of the college change, you will be expected to take on or drop responsibilities as directed by the Line Manager.
Critical Success Factors:
Maintenance of records and relevant systems
Completing relevant documentation
Handling, managing and producing accurate data and reports
Liaising with relevant internal and external contacts and departments
High functioning ability in the use of Microsoft Office Suites
Role Specific Responsibilities:
Day-to-day SEND administration
Monitoring or/and sending of documentation relating to EHCP annual reviews
Monitoring and responding to the SEND email inbox
Other Duties and Responsibilities:
General administrative duties as required by the department and manager. (Filing, scanning, postal distribution)
Efficient organisation of admin processes and procedures in relation to SEND
Proficient use of Microsoft Office and Outlook
Dealing with requests for information
Filing and recording of confidential data and records
General Duties and Responsibilities:
The post holder is required to:
Perform their duties in accordance with the college’s Equality Policy, undertaking mandatory training as required by the college.
Show a commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults, undertaking mandatory training as required by the college
Perform his/her duties in a manner that respects British values, including individual liberty and mutual respect and tolerance of different faiths and beliefs
Demonstrate a commitment to the college’s values and behaviour of Excellence, Integrity, Equality, Respect, Care, Efficiency, and Innovation
Ensure the health and safety of all staff and resources within his/her area(s) of responsibility, i.e. delegated responsibility in relation to the nature of the post holder’s duties and personal responsibilities as per Sections 7 and 8 of the Health and Safety at Work Act 1974
Participate in the college’s Performance Management Review Scheme
Undertake Continuous Professional Development (CPD) relevant to his/her post
Demonstrate core competencies as required by the role
Demonstrate commitment to the college’s whole organisational approach to improving standards of literacy, numeracy, and language in line with the national Skills for Life Strategy and the college’s in-house Skill Up programme
Perform any other duties as may be reasonably required from time to time by the Principal and Chief Executive, through the LDD Team Leader
As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping with your personal and professional development; the requirements to complete the programme are as follows:
Attend and be punctual for all induction sessions, lessons and work-based training/support sessions
Complete all required assignments with by the required timeline
Build up your portfolio of ongoing evidence
Access support from your tutor/assessor and your manager
Training:Overview of the Customer Service Level 2 Apprenticeship Standard.
The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.
The standard covers the following:
Knowledge:
Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Customer experience
Product and service knowledge
Skills:
Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge
Behaviours/Attitude:
Developing self
Being open to feedback
Team working
Equality – treating all customers as individuals
Presentation – dress code, professional language
“Right first time”
You will complete an End Point Assessment. This will involve the following:
Showcase/Portfolio
Interview
Practical observation
Professional discussion
You are given time off, one day per week, to study; you are required to attend Kirklees College, Huddersfield Centre. You will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.Training Outcome:There may be an opportunity for a full-time job opportunity at the end of the apprenticeship, subject to satisfactory employment, and completion of the apprenticeship and if there is a role available.Employer Description:Our mission is creating opportunities, changing lives and this is at the heart of everything we do. The college has a common set of values for both students and staff: Kindness, Unity and Excellence, and they define how we behave and interact with each other. Kirklees College is a uniquely vocational college whose student community reflects the diversity of the local area. We offer inspirational teaching in industry standard, state-of-the-art facilities and ensure curriculum is developed with employers to enable students to progress. At Kirklees College we aim to foster an honest and compassionate approach to ourselves, our people and environment, develop a shared purpose across our community, and set a culture of high aspiration, expectation and success. We strive to be ahead of the curve in our approach to teaching and learning and be a first-choice provider for students and industry alike. With over 10,000 students on full-time and part-time courses, and apprenticeships, we provide seven bespoke centres across the Kirklees region, from two main centres based in Dewsbury and Huddersfield, and dedicated learning centres for Animal Care, Construction, Engineering, Process Manufacturing and Higher Education.Working Hours :Monday – Friday – hours to be confirmed (TBC) – You will be required to work across all of our centres, which are located in Huddersfield and Dewsbury.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience,Excellent timekeeping,Excellent attendance....Read more...
Your purpose:
To undertake administrative and operational duties across the various departments within the MIS and Exams services
To work within the MIS Directorate and operate flexibly with tasks as required, which will include travel to other sites, some evening and occasional Saturday working
Provide a high level of customer service to stakeholders throughout the college
In your role, you will be accountable for:
Providing a high standard of data inputting and checking, including student enrolments, timetabling, and exams processes
Working with the Funding Returns and Audit & Compliance teams to ensure data meets the collection requirements as specified by the college or funding agency
Assisting with the collating and checking of evidence for both internal and external audits and compliance checks
Maintaining effective filing systems, electronic and manual for the Directorate
Working with the Student Records and curriculum administration teams to support the data and MIS requirements for curriculum and the wider college
Working with the exams team to support the examination function within the college, including processing registrations, exam bookings, claims and invigilation
Dealing with enquires and queries received, including telephone and in person from both internal and external customers
Assisting and supporting in the production and maintenance of work instructions, guides and other documentation required around MIS processes and procedures
Working flexibly across various departments and sites depending on workloads and time of year
Working effective as both part of a team and as an individual in order to meet priorities and deadlines
Providing a high standard of professionalism and customer service that positively reflects yourself, the Directorate and college
There are things that we are all accountable for, whatever your role, these are:
Embedding safeguarding into your/ your teams working practices and escalating any safeguarding concerns immediately in line with the College’s safeguarding policy
Embedding Health and Safety best practices and ensuring a safe working environment for everyone within your area of responsibility, according to the Health and Safety at Work Act.
Being a champion and advocate for Equality and Diversity throughout College
Behaving in a manner that displays British values
Being committed to reviews of your performance and your own Continuous Professional Development
Any other duties commensurate with your role that may be required from time to time.
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
Attend and be punctual for all induction sessions, lessons and work-based training/support sessions
Complete all required assignments with by the required timeline
Build up your portfolio of evidence on-going
Access support from your tutor/assessor and your manager
Training:Overview of Customer Service Level 2 Apprenticeship Standard:
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation
Your core responsibility will be to provide a high-quality service to customers
The standard covers the following:
Knowledge:
Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility:
Customer experience
Product and service knowledge
Skills:
Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge
Behaviours/Attitude:
Developing self
Being open to feedback
Team working
Equality - treating all customers as individuals
Presentation - dress code, professional language
Right first time
You will complete an End Point Assessment this will involve the following:
Showcase/Portfolio
Interview
Practical Observation
Professional Discussion
You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.Training Outcome:There may be an opportunity for a full-time job opportunity at the end of the apprenticeship, subject to satisfactory employment and completion of the apprenticeship and if there is a role available.Employer Description:Our mission is creating opportunities, changing lives and this is at the heart of everything we do. The college has a common set of values for both students and staff: Kindness, Unity and Excellence, and they define how we behave and interact with each other. Kirklees College is a uniquely vocational college whose student community reflects the diversity of the local area. We offer inspirational teaching in industry standard, state-of-the-art facilities and ensure curriculum is developed with employers to enable students to progress. At Kirklees College we aim to foster an honest and compassionate approach to ourselves, our people and environment, develop a shared purpose across our community, and set a culture of high aspiration, expectation and success. We strive to be ahead of the curve in our approach to teaching and learning and be a first-choice provider for students and industry alike. With over 10,000 students on full-time and part-time courses, and apprenticeships, we provide seven bespoke centres across the Kirklees region, from two main centres based in Dewsbury and Huddersfield, and dedicated learning centres for Animal Care, Construction, Engineering, Process Manufacturing and Higher
Education.Working Hours :Monday to Friday - you may have to work across other centres and also work some evenings/weekends to cover open evenings/enrolment. Exact working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Excellent Attendance,Excellent Timekeeping....Read more...
