As a Development Engineer Higher Apprentice at National Grid, you’ll be part of our Customer Network Development (CND) team, playing a key role in connecting homes, businesses, and communities to the energy network.
Being a part of this team, you will contribute to National Grid’s mission to enable the energy transition and support a more sustainable future. CND is actively redesigning how customers are connected to energy to looking at how to reduce lead times and improve customer satisfaction, as a Development Engineer Higher Apprentice you will be part of that innovation.
Within this role you help design and deliver technical solutions, working closely with industry partners and customers to ensure everything runs smoothly and meets the highest standards. This will include:
Support the design of energy network connections, including electrical layouts and infrastructure planning, to meet customer needs.
Analyse data and assess project feasibility, helping inform smart decisions about network capacity and connection options.Collaborate with customers, project teams, and regulators to gather requirements and ensure projects stay aligned and on track.
Gain hands-on experience through site visits, inspections, and solving technical challenges during the development process.Play a key role in connecting new customers to the energy network, while learning essential engineering and project delivery skills.
You must already have a full valid UK driving license in place at the point you make your application.
Training Outcome:Upon successful completion of the programme, you will join National Grid as a Development Analyst.Employer Description:National Grid is at the heart of the energy future, and our people are at the heart of National Grid. We’re 30,000 colleagues strong. In the UK, National Grid don’t generate or sell energy – we join the dots to get energy from A to B. From making a cup of tea in the morning, to keeping the lights on in hospitals, our electricity network puts power in the hands of people. Without it, the world as we know it would grind to a halt.
The world of energy is changing beyond recognition as we focus on building a cleaner, greener future. Working at National Grid, you won’t just be touching the lives of almost everyone in the UK – you’ll be shaping the way we use and consume energy for generations to come.
Net-zero targets are transforming the way we work and increasing the scope of the positive impact we can make. Right now, we’re looking for apprentices to join us.
Our people in Network Services work across a number of teams to keep the lights on for our customers. They might be helping a customer who has lost supply or supporting a developer building a multi-million pound project.
They maintain a 24/7 service from faults and maintenance, asset replacement to new connections, working outdoors with underground cables, overhead lines and substations that operate between 230 and 132,000 volts, their work is critical to everything we do.Working Hours :Monday - Friday, daytime hours (08.00 - 16.00, 09.00 - 17.00).Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Patience,Adaptable,Safety,Reliable,Responsible....Read more...
As a Development Engineer Higher Apprentice at National Grid, you’ll be part of our Customer Network Development (CND) team, playing a key role in connecting homes, businesses, and communities to the energy network.
Being a part of this team, you will contribute to National Grid’s mission to enable the energy transition and support a more sustainable future. CND is actively redesigning how customers are connected to energy to looking at how to reduce lead times and improve customer satisfaction, as a Development Engineer Higher Apprentice you will be part of that innovation.
Within this role you help design and deliver technical solutions, working closely with industry partners and customers to ensure everything runs smoothly and meets the highest standards. This will include:
Support the design of energy network connections, including electrical layouts and infrastructure planning, to meet customer needs
Analyse data and assess project feasibility, helping inform smart decisions about network capacity and connection optionsCollaborate with customers, project teams, and regulators to gather requirements and ensure projects stay aligned and on track
Gain hands-on experience through site visits, inspections, and solving technical challenges during the development process.Play a key role in connecting new customers to the energy network, while learning essential engineering and project delivery skills
You must already have a full valid UK driving license in place at the point you make your application
Training:
Electrical Power Networks Engineer Level 4 (Higher national certificate) Apprenticeship Standard
Training Outcome:
Upon successful completion of the programme, you will join National Grid as a Development Analyst
Employer Description:National Grid is at the heart of the energy future, and our people are at the heart of National Grid. We’re 30,000 colleagues strong. In the UK, National Grid don’t generate or sell energy – we join the dots to get energy from A to B. From making a cup of tea in the morning, to keeping the lights on in hospitals, our electricity network puts power in the hands of people. Without it, the world as we know it would grind to a halt.
The world of energy is changing beyond recognition as we focus on building a cleaner, greener future. Working at National Grid, you won’t just be touching the lives of almost everyone in the UK – you’ll be shaping the way we use and consume energy for generations to come.
Net-zero targets are transforming the way we work and increasing the scope of the positive impact we can make. Right now, we’re looking for apprentices to join us.
Our people in Network Services work across a number of teams to keep the lights on for our customers. They might be helping a customer who has lost supply or supporting a developer building a multi-million pound project.
They maintain a 24/7 service from faults and maintenance, asset replacement to new connections, working outdoors with underground cables, overhead lines and substations that operate between 230 and 132,000 volts, their work is critical to everything we do.Working Hours :Monday - Friday, daytime hours (0800 - 1600, 0900 - 1700)Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Patience,Adaptable,Safety,Reliable,Responsible....Read more...
As a Development Engineer Higher Apprentice at National Grid, you’ll be part of our Customer Network Development (CND) team, playing a key role in connecting homes, businesses, and communities to the energy network.
Being a part of this team, you will contribute to National Grid’s mission to enable the energy transition and support a more sustainable future. CND is actively redesigning how customers are connected to energy to looking at how to reduce lead times and improve customer satisfaction, as a Development Engineer Higher Apprentice you will be part of that innovation.
Within this role, you help design and deliver technical solutions, working closely with industry partners and customers to ensure everything runs smoothly and meets the highest standards. This will include:
Support the design of energy network connections, including electrical layouts and infrastructure planning, to meet customer needs.
Analyse data and assess project feasibility, helping inform smart decisions about network capacity and connection options.Collaborate with customers, project teams, and regulators to gather requirements and ensure projects stay aligned and on track.
Gain hands-on experience through site visits, inspections, and solving technical challenges during the development process.Play a key role in connecting new customers to the energy network, while learning essential engineering and project delivery skills.
You must already have a full, valid UK driving license in place at the point you make your application.
Training Outcome:Upon successful completion of the programme, you will join National Grid as a Development Analyst.Employer Description:National Grid is at the heart of the energy future, and our people are at the heart of National Grid. We’re 30,000 colleagues strong. In the UK, National Grid don’t generate or sell energy – we join the dots to get energy from A to B. From making a cup of tea in the morning, to keeping the lights on in hospitals, our electricity network puts power in the hands of people. Without it, the world as we know it would grind to a halt.
The world of energy is changing beyond recognition as we focus on building a cleaner, greener future. Working at National Grid, you won’t just be touching the lives of almost everyone in the UK – you’ll be shaping the way we use and consume energy for generations to come.
Net-zero targets are transforming the way we work and increasing the scope of the positive impact we can make. Right now, we’re looking for apprentices to join us.
Our people in Network Services work across a number of teams to keep the lights on for our customers. They might be helping a customer who has lost supply or supporting a developer building a multi-million pound project.
They maintain a 24/7 service from faults and maintenance, asset replacement to new connections, working outdoors with underground cables, overhead lines and substations that operate between 230 and 132,000 volts, their work is critical to everything we do.Working Hours :Monday – Friday, daytime hours (0800-1600, 0900-1700).Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Patience,Adaptable,Safety,Reliable,Responsible....Read more...
As a Digital Support Technician Apprentice, you will:
Help staff, learners, and employers with technical queries (logging in, online platforms, emails, system issues)
Support onboarding of new learners and employers onto apprenticeship systems
Set up user accounts and maintain digital records across management systems (ILR/CRM/LMS/VLE)
Assist with troubleshooting hardware and software issuesSupport online learning platforms (Teams, Zoom, e-portfolio systems, etc.)
Help keep digital systems updated and working smoothly
Provide friendly customer service by phone, email, and online chat
Assist with maintaining equipment, devices, and simple network tasks
Produce basic user guides or instructions to help people use systems more easily
Escalate technical problems to senior team members when needed
Training:Your training will be delivered through a mix of workplace learning and structured teaching sessions by the training provider. You will learn on-the-job every day while being supported by experienced colleagues, and you will also have regular training sessions provided by your apprenticeship training partner.
Training will be delivered through a combination of:
On-the-job learning at our main office: London E1 5HZ
Hybrid teaching sessions once per week with your training provider
Monthly progress reviews with your coach and line manager
Self-directed study time built into your weekly schedule
Practical assessments and projects based on real work tasks
Training Outcome:Once the apprentice successfully completes the Level 3 Digital Support Technician apprenticeship, they can progress into a variety of digital and support-focused roles such as:
Digital Support Technician / IT Support Technician:
Providing day-to-day support for learners, employers, and staff.
Learner Onboarding Coordinator:
Supporting digital platforms, enrolment systems, and user access.
MIS / Data Administrator:
Managing learner records, ILR data, and compliance systems.
E-Learning Support Specialist:
Supporting virtual learning platforms, resources, and online classrooms
Helpdesk or Service Desk Analyst:
Responding to tickets and troubleshooting issues for staff and learners
Employer Description:London Vesta College (LVC) is a specialist IT and digital training provider based in East London. As a government-approved apprenticeship provider, LVC delivers high-quality digital apprenticeships, and sector-focused skills bootcamps supported by qualified IT tutors. The college has a strong reputation, with Ofsted rating its apprenticeship provision as Good and the organisation reporting excellent employer satisfaction and a 100% apprentice pass rate. Employers choose LVC for its efficient recruitment and training support, while learners benefit from small class sizes, personalised coaching, and strong progression opportunities into digital careers—backed by more than a decade of experience in the digital education sector.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Continuous improvement sits at the heart of how we work. As an Improvement Practitioner Apprentice, you’ll collaborate with experienced professionals to identify inefficiencies, streamline processes and put sustainable changes into action that enhance performance and value.
This exciting role involves applying Lean, Six Sigma and project management principles to analyse problems, map processes and deliver measurable results. You’ll gather and interpret data, use root cause analysis techniques, and take part in workshops that bring colleagues together to share ideas and develop new solutions.
Experience comes from variety. You’ll have the chance to work across different business areas - from production and planning to logistics and project support - building a clear picture of how each team contributes to our shared success. It’s a mix of analysis, collaboration and creativity that makes a real impact on how we operate.
Throughout the programme, support will come from mentors, line managers and our Early Careers team, helping you grow in confidence, develop technical capability and strengthen your professional judgement.
By the end of your apprenticeship, you’ll have a solid understanding of how data-driven decision-making supports operational excellence and continuous improvement across the business. Training:As part of your apprenticeship, you’ll study for the Level 4 Improvement Practitioner Apprenticeship Standard through PMI (Process Management International).
Training is delivered through a blend of virtual learning and onsite sessions at Devonport, giving you the chance to apply theory directly to live business challenges. Training Outcome:By the end of your apprenticeship, you’ll be ready to take on roles such as Continuous Improvement Analyst, Operational Excellence Coordinator or Business Improvement Specialist.
Upon programme completion, you can expect to earn a competitive salary exceeding £36,000.
You may also have the opportunity to pursue further qualifications, including Lean Six Sigma Black Belt certification or higher-level apprenticeships, to continue your professional development and progression.
From there, your development doesn’t stop. Through the Babcock Role Framework, you’ll have a clear view of how your career can progress, with mapped-out pathways, development opportunities and the tools you need to get wherever you want to go. Employer Description:Babcock is an international defence company providing support and product solutions to enhance our customers’ defence capabilities and critical assets.
We provide through-life technical and engineering support for our customers’ assets, delivering improvements in performance, availability and programme cost. Our c27,700 employees deliver these critical services to defence and civil customers, including engineering support to naval, land, air and nuclear operations, frontline support, specialist training and asset management.
We also design and manufacture a range of defence and civil specialist equipment, from naval ship and weapons handling systems to liquid gas handling systems. We also provide integrated, technology-enabled solutions to our defence customers in areas such as secure communications, electronic warfare and air defence.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,Attention to detail,Team working....Read more...
Role Climate17 are working with an international renewable energy business who develop, build and operate solar, wind and battery assets across the UK and southern Europe. They are actively searching for a Data and Reporting Analyst to take responsibility for delivering accurate, timely, and insightful reports based on business requirements. This role owns the end-to-end reporting process, and it requires diligence, critical thinking in validating data, and good communication skills to present actionable insights that support decision-making across technical and non-technical audiences. Responsibilities Produce, maintain and improve dashboards and reports in Excel and PowerBI, providing critical insights, performance metrics, and KPIs for informed decision-making.Maintain performance data sets with strong governance, robust processes, and timely issue resolution.Streamline data flow for reporting, identifying improvements and developing tools to enhance efficiency.Manage reporting processes, meeting deadlines, coordinating inputs, and updating stakeholders across cross-functional teams (finance, asset management, field services etc).Interpret report data to provide clear insights and actionable information.Provide training and support to staff in understanding and utilising the reports.Act as a primary point of contact for reporting-related queries and work to resolve issues promptly.Collaborate with data engineers to incorporate reporting into the full data pipeline. Requirements 2+ years of experience of reporting and analysing dataExperience in the renewable energy sector or a similar field is highly desirable.Advanced proficiency in Microsoft Excel (including advanced formulas, pivot tables, Power Query, best practice in setting up Excel analysis)Proficiency in Power BI (building and maintaining dashboards and semantic models)SQL experience for querying and managing large datasets.Solid understanding of SCADA systems and their integration with business intelligence platforms.Attention to detail and a proactive approach to identifying issues and providing timely solutionsCuriosity and critical thinking about what the numbers meanInnovative and proactive mindset to improve processes where you see an opportunityStrong communication and presentation abilities, with the capacity to convey complex data insights to non-technical stakeholders.Ability to collaborate effectively with diverse teams and drive cross-departmental initiatives.Desirable: Understanding of data architecture and data pipelines.Desirable: Knowledge of Python for data analysis, automation, and creating data pipelines. Location: Bristol – hybrid working About Us Climate17 is a purpose-led, international Renewable Energy & Sustainability recruitment firm. We provide specialist talent acquisition services to organisations seeking to reduce their environmental footprint, as well as those working towards the decarbonisation of the energy sector. Inclusive Application Process Climate17 is committed to creating a diverse, inclusive and equitable workplace. We believe there is no solution to climate change without people. We aim to increase diversity across all areas and as such, we are committed to partnering with clients and candidates to create an inclusive and sustainable regenerative world. We welcome applications from all qualified candidates, regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, or whether or not they have a disability. If you require additional support, equipment or resources in order to participate in the job application or interview process, please let us know.....Read more...
Role Climate17 are working with an international renewable energy business who develop, build and operate solar, wind and battery assets across the UK and southern Europe. They are actively searching for a Data and Reporting Analyst to take responsibility for delivering accurate, timely, and insightful reports based on business requirements. This role owns the end-to-end reporting process, and it requires diligence, critical thinking in validating data, and good communication skills to present actionable insights that support decision-making across technical and non-technical audiences. Responsibilities Produce, maintain and improve dashboards and reports in Excel and PowerBI, providing critical insights, performance metrics, and KPIs for informed decision-making.Maintain performance data sets with strong governance, robust processes, and timely issue resolution.Streamline data flow for reporting, identifying improvements and developing tools to enhance efficiency.Manage reporting processes, meeting deadlines, coordinating inputs, and updating stakeholders across cross-functional teams (finance, asset management, field services etc).Interpret report data to provide clear insights and actionable information.Provide training and support to staff in understanding and utilising the reports.Act as a primary point of contact for reporting-related queries and work to resolve issues promptly.Collaborate with data engineers to incorporate reporting into the full data pipeline. Requirements 2+ years of experience of reporting and analysing dataExperience in the renewable energy sector or a similar field is highly desirable.Advanced proficiency in Microsoft Excel (including advanced formulas, pivot tables, Power Query, best practice in setting up Excel analysis)Proficiency in Power BI (building and maintaining dashboards and semantic models)SQL experience for querying and managing large datasets.Solid understanding of SCADA systems and their integration with business intelligence platforms.Attention to detail and a proactive approach to identifying issues and providing timely solutionsCuriosity and critical thinking about what the numbers meanInnovative and proactive mindset to improve processes where you see an opportunityStrong communication and presentation abilities, with the capacity to convey complex data insights to non-technical stakeholders.Ability to collaborate effectively with diverse teams and drive cross-departmental initiatives.Desirable: Understanding of data architecture and data pipelines.Desirable: Knowledge of Python for data analysis, automation, and creating data pipelines. Location: Bristol – hybrid working About Us Climate17 is a purpose-led, international Renewable Energy & Sustainability recruitment firm. We provide specialist talent acquisition services to organisations seeking to reduce their environmental footprint, as well as those working towards the decarbonisation of the energy sector. Inclusive Application Process Climate17 is committed to creating a diverse, inclusive and equitable workplace. We believe there is no solution to climate change without people. We aim to increase diversity across all areas and as such, we are committed to partnering with clients and candidates to create an inclusive and sustainable regenerative world. We welcome applications from all qualified candidates, regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, or whether or not they have a disability. If you require additional support, equipment or resources in order to participate in the job application or interview process, please let us know.....Read more...
MinsterFB is seeking a highly numerate, digitally savvy E-Commerce Data Analyst to support our continued growth. You’ll play a key role in delivering insights that drive performance for some of the UK’s most beloved brands on Amazon—including Grenade, Bisto, Yorkshire Tea, McVitie’s, and Cadbury.What You’ll Do
Collaborate with cross-functional teams to analyse data, generate reports, and deliver actionable insights that support profitable growth for our clients Work with a tech stack that includes AWS, ZOHO, and other industry-leading tools Combine data from multiple sources to support strategic decision-making, specialising in either commercial or operational areas
What You’ll Bring
Strong analytical and numeracy skills Proficiency in Excel; working knowledge of SQL and/or Python is a plus Ability to work independently and prioritise workload Clear and confident communication skills
Qualifications
Degree-level education, ideally with strong mathematical ability Affinity for digital technologies and online platforms
---Personal QualitiesWe’re looking for someone who is:
Enthusiastic about data and digital innovation Detail-oriented and methodical Curious, adaptable, and eager to learn A team player with a proactive mindset Analytical, with a knack for identifying key metrics ---
Location & Flexibility
This role is based in our Southwell office at least two days per week Remote work is supported, including up to 4 consecutive weeks per year from anywhere in the world A 3-month unpaid sabbatical is available after 4 years of continuous employment For the first 4 weeks, you’ll be in the office daily to get to know the team and our ways of working Please apply only if you can commit to the in-office requirement
Benefits
33 days annual leave (including public holidays) 3pm Friday finish Access to a 24/7 employee assistance programme (GP consultations, counselling, legal and financial advice) Quarterly team and charity days A range of additional employee perks
About MinsterFBMinsterFB is a Certified B Corporation, part of a global community of businesses that meet high standards of social and environmental impact. We provide full Amazon account management, sales strategy, catalogue optimisation, issue resolution, and training. Our success is rooted in deploying every growth tool available to Amazon Sellers and Vendors.Hours: Monday–Thursday 9am–5:30pm, Friday 9am–3pm How to ApplyPlease attach your CV via the link provided. To ensure your application is reviewed, include the phrase: “I am able to work 2 days a week in Southwell” in the subject line of your application.Diversity & InclusionMinsterFB values a diverse workforce. We encourage applications from women, people of colour, individuals with disabilities, and members of the LGBTQ+ community. We believe that an inclusive and empowered team is key to achieving our mission. If you need accommodations during the recruitment process or have feedback on how we can make it more accessible, please let us know.....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Support Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
Job duties:Assist with day-to-day finance operations, including sales ledger, and cash postings.Process scrap invoices, ensuring accuracy and compliance with company procedures.Support month-end activities, such as preparing journals and assisting with accruals and prepayments.Maintain accurate financial records and update spreadsheets for reporting purposes.Provide administrative support for finance projects, audits, and internal controls.Respond to internal and external queries professionally and promptly.Learn and apply accounting principles while studying towards AAT qualifications.Collaborate with other departments to ensure smooth financial processes and data accuracy.Training:Advanced Diploma - AAT Level 3
Advanced builds on the knowledge gained in the Foundation level. If you work in accounts or have studied accountancy before, you may be able to start at this level. You’ll learn complex accounting techniques, and master a number of accounting disciplines including financial processes, advanced bookkeeping, final accounts and ethical practices for accountants.
This level will encourage you to master more complex accounting principles in both Bookkeeping and Management Accounting. You’ll develop the technical skills to start, or progress, your career in accountancy and this will allow you to continue with your studies onto Level 4.
To pass this level you’ll need to study five units (also known as subjects), which are all mandatory. Four of the units are examined individually and there is also a synoptic assessment that you’ll take towards the end of the level, which incorporates the final two units as well as drawing on all of the other units you’ve studied at this level.
The area you will cover include:
Advanced Bookkeeping.
Final Accounts Preparation.
Management Accounting: Costing.
Indirect Tax.
Advanced Synoptic Assessment.
The apprenticeship standard details the essential Knowledge, Skills and Behaviours that somebody would need to demonstrate to be a successful Assistant Accountant, this includes, Business Awareness, Ethics, Communication, Embracing Change and Problem Solving. Apprentices will need to show they are competent in all the areas detailed in the standard when they take End Point Assessment.
The Knowledge areas of the standard will typically be covered through completion of the AAT qualification. Skills and Behaviours are developed through workshops, e-learning, workplace training and practical experience provided ‘on-the-job’.Training Outcome:Opportunity to progress to Finance Assistant or Accounts Payable/Receivable Clerk roles upon successful completion of the apprenticeship.Potential to continue professional studies (e.g., AAT Level 4, then ACCA or CIMA) supported by the company.Exposure to a wide range of finance functions – management accounts, VAT compliance, and ERP systems – providing a strong foundation for a long-term career in finance.Clear career path within the organisation, with options to move into analyst roles, credit control, or management accounting as skills develop.Continuous learning culture with mentoring and opportunities to work on projects such as cost analysis, budgeting, and process improvements.Employer Description:At William King, we pride ourselves on being a family-owned business with over 200 years of heritage, built on strong values and long-term relationships. Our culture is collaborative, inclusive, and people-focused – we believe our success is fundamentally linked to the wellbeing and growth of our employees.Working Hours :Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Physical fitness....Read more...
There is something uniquely compelling about joining an investment team where your ideas can directly influence performance from day one, and this Junior Portfolio Manager role offers exactly that. This opportunity is with a specialist London based investment firm focused on a global long/short equity strategy for professional investors. The team is known for delivering strong net returns since 2015, particularly during periods of market stress, and has built a reputation for disciplined research, innovative tools, and a best in class “quantamental” approach that blends proprietary technology with deep fundamental insight. In this Junior Portfolio Manager position, you will play a central role across the full investment lifecycle, from generating tradeable ideas to supporting portfolio construction and applying risk management techniques. This is a collaborative, entrepreneurial environment where your work will be visible and meaningful as the team expands its product range and prepares for the launch of a Cayman fund. Salary: £50,000 to £100,000 depending on experience Here's what you'll be doing:Working as a Junior Portfolio Manager on a diversified global long/short equity portfolio across multiple regions.Contributing to bottom up stock research, screening, and tradeable idea generation.Supporting portfolio construction through position sizing, entry and exit planning, and maintaining balance across 20 to 40 liquid positions.Executing trades efficiently across global markets while ensuring best practice and operational accuracy.Applying structured risk management using exposure limits, stop losses, and asymmetric risk reward principles.Using proprietary analytical systems for screening, monitoring and ongoing assessment of positions and portfolio level risk.Collaborating with senior investors to refine investment theses and respond quickly to new information or macroeconomic developments.Supporting the launch and ongoing management of the new Cayman fund, contributing to both investment and operational processes.Here are the skills you'll need:2 to 3 years of experience as a long/short equity portfolio manager, or 2 to 10 years as an equity analyst or trader with measurable results.Experience as a proprietary trader or running a personal account strategy with verifiable performance will also be considered.Strong analytical ability and a detailed understanding of global equity markets, sector dynamics and macro themes.Ability to build portfolios that balance attractive returns with disciplined drawdown control.Comfortable executing trades and open to obtaining additional regulatory qualifications if required.Ideally experienced in short selling and managing both long and short books.A flexible investment mindset that draws on multiple styles, including value, momentum, fundamental and technical frameworks.Confident decision making combined with rigorous risk discipline and the ability to adapt quickly when market conditions change.A motivated, curious and hands on approach, with a commitment to becoming best in class in at least one area of investment expertise.Work permissions You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. Here are the benefits of this job:Be part of a high performing investment team with a strong long term track record.Work in a collaborative environment where your contributions as a Junior Portfolio Manager directly influence portfolio performance.Competitive compensation structure with performance related incentives.Direct exposure to experienced investors, leading allocators and the opportunity to build a visible personal track record.Take part in the development and future scaling of a Cayman fund and further product launches.Building a career as a Junior Portfolio Manager in long/short equities provides a rare combination of analytical challenge, market impact and long term progression. It offers the chance to develop a robust investment process, refine risk management capability and ultimately build a track record that can open doors across hedge funds, asset managers and family offices.....Read more...
