Reporting to the Service Delivery Manager, your main duties will be to ensure the progression and swift resolution of tickets logged with the Service Desk and delivering superior services in line with Service Level Agreements, managing client expectations throughout.
As an analyst on the Service Desk, you will act as the first point of contact for customers who report incidents and log service requests.
The primary objective of the role is to provide first time resolution, achieved by troubleshooting, diagnosing and resolving problems at the first point of contact and/or escalating the fault to one of our specialist teams to investigate and resolve.
Throughout the process, you will remain the single point of contact with the customer, maintaining ownership of the original fault and acting as the main point of contact between the customer and ITRM, and will be providing timely updates, ensuring the fault is assigned the correct level of priority and attention.
This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and possess a broad technical knowledge across a range of technologies.
General summary:
Administering and supporting the customer’s infrastructure
Delivering first line support
Acting as the first point of contact for customers
Demonstrating the ability to troubleshoot and resolve support issues within agreed SLA
Providing regular, clear communication to customers
Diagnosing and resolving incidents to the customer’s satisfaction
A strong desire and focus on continued improvements and personal development
A desire to be part of an overall team and achieve team goals
To continually strive to improve overall firm effectiveness
Proven ability to work under pressure and with other people
Work with a sense of urgency
Attention to detail
A clear and friendly telephone manner
Ability to multi-task
Must be able to demonstrate a ‘customer first’ approach to support
Flexible and willing to work outside core business hours as required
Strong communicator
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining A Level 3 IT qualifications
Training Outcome:Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career.Employer Description:Our goal is to meet and exceed our customers’ needs and expectations, which is what sets us apart. Our vision is to be our clients’ technology partner of choice, using innovative thinking to provide solutions.
We invest in our teams to ensure we have the skills and expertise to deliver the highest level of service across every technical solution within our portfolio. ITRM are a Microsoft Gold Partner and hold a further range of industry qualifications which enable us to technically lead our clients and solve their business challenges.
This is why we’ve had 20 successful years in business, achieving high retention rates and winning significant new business from client recommendations.Working Hours :Working hours on a shift basis as follows:
7.00am - 3.45pm
8.45am - 5.30pm
9.15am - 6.00pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Initiative,Microsoft Windows 7-10 & MacOS,Knowledge on Microsoft Office,Hardware troubleshooting,Understand workstation builds,Desire to keep improving,Work with a sense of urgency,Ability to multi-task,A clear telephone manner,Strong communicator,To strive for improvement,Desire to be part of a team....Read more...
There is something uniquely compelling about joining an investment team where your ideas can directly influence performance from day one, and this Junior Portfolio Manager role offers exactly that. This opportunity is with a specialist London based investment firm focused on a global long/short equity strategy for professional investors. The team is known for delivering strong net returns since 2015, particularly during periods of market stress, and has built a reputation for disciplined research, innovative tools, and a best in class “quantamental” approach that blends proprietary technology with deep fundamental insight. In this Junior Portfolio Manager position, you will play a central role across the full investment lifecycle, from generating tradeable ideas to supporting portfolio construction and applying risk management techniques. This is a collaborative, entrepreneurial environment where your work will be visible and meaningful as the team expands its product range and prepares for the launch of a Cayman fund. Salary: £50,000 to £100,000 depending on experience Here's what you'll be doing:Working as a Junior Portfolio Manager on a diversified global long/short equity portfolio across multiple regions.Contributing to bottom up stock research, screening, and tradeable idea generation.Supporting portfolio construction through position sizing, entry and exit planning, and maintaining balance across 20 to 40 liquid positions.Executing trades efficiently across global markets while ensuring best practice and operational accuracy.Applying structured risk management using exposure limits, stop losses, and asymmetric risk reward principles.Using proprietary analytical systems for screening, monitoring and ongoing assessment of positions and portfolio level risk.Collaborating with senior investors to refine investment theses and respond quickly to new information or macroeconomic developments.Supporting the launch and ongoing management of the new Cayman fund, contributing to both investment and operational processes.Here are the skills you'll need:2 to 3 years of experience as a long/short equity portfolio manager, or 2 to 10 years as an equity analyst or trader with measurable results.Experience as a proprietary trader or running a personal account strategy with verifiable performance will also be considered.Strong analytical ability and a detailed understanding of global equity markets, sector dynamics and macro themes.Ability to build portfolios that balance attractive returns with disciplined drawdown control.Comfortable executing trades and open to obtaining additional regulatory qualifications if required.Ideally experienced in short selling and managing both long and short books.A flexible investment mindset that draws on multiple styles, including value, momentum, fundamental and technical frameworks.Confident decision making combined with rigorous risk discipline and the ability to adapt quickly when market conditions change.A motivated, curious and hands on approach, with a commitment to becoming best in class in at least one area of investment expertise.Work permissions You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. Here are the benefits of this job:Be part of a high performing investment team with a strong long term track record.Work in a collaborative environment where your contributions as a Junior Portfolio Manager directly influence portfolio performance.Competitive compensation structure with performance related incentives.Direct exposure to experienced investors, leading allocators and the opportunity to build a visible personal track record.Take part in the development and future scaling of a Cayman fund and further product launches.Building a career as a Junior Portfolio Manager in long/short equities provides a rare combination of analytical challenge, market impact and long term progression. It offers the chance to develop a robust investment process, refine risk management capability and ultimately build a track record that can open doors across hedge funds, asset managers and family offices.....Read more...
