Perform related duties as assigned by Operations Manager
Maintain compliance with all company policies and procedures
Complete Palletways exceptions before 13:00 noon daily
Book in pallets for next day delivery/collection
Log all ADR recharges and each Monday log onto palletways portal
Go though ADRs assigned to Darcica and challenge after investigation if Darcica not at fault
Periodically monitor all Customer Service email inbox (plus any others required if cover needed) and respond to all emails in a timely manner
Forward incoming emails to relevant people where required
Deal with incoming telephone queries/enquiries
Deal with parcel queries/enquiries including locating missing parcels, submitting claims and liaising with customers
Add all claims and the progress to the claims log
Go through exceptions on hold daily and log with carriers where necessary. Update customers if needed
Check over and respond to Bonus Malus exceptions report challenging where possible
Liaise with each carrier regarding parcel queries/enquiries
Set up parcel/pallet consignments and print labels
Deal with pallet queries, either from customers or Depots
Assist in locating any pallets if not showing as at depot, where required
Make/confirm delivery and collection arrangements with customers
Ensure timely communication with all drivers to update with changes to delivery or collection requirements
Assist with company driver queries regarding:
Delivery failures
Unable to contact customers
Unable to get to or locate delivery point
Issues where the delivery point is closed
Liaise with fulfilment customers regarding:
Ensure all orders are on the IT system
Deal with any queries
Set up and track third party collections
Ensure each third-party collection is correctly charged to the correct customer
Complete a customer manifest of all parcels at cease work
Complete a carrier manifest of all parcels at cease work
Training:Customer Service Practitioner Level 2.Training Outcome:At Darcica Logistics we believe in promoting from within the business and as such 70% of progression have been invested into current employees either to excel in their current position with courses and qualifications or to move into another department if there is a genuine interest.Employer Description:Darcica Logistics – Driving towards a better future.
At Darcica Logistics, we’re more than just a delivery company –
we’re a family-run business built on trust, care, and a commitment
to doing things the right way. Based in the heart of Oxfordshire,
we’ve grown into a dynamic logistics provider that’s making waves
in the industry for all the right reasons.
What sets us apart? Sustainability is at the beating heart of
everything we do. From eco-conscious delivery solutions to
supporting green innovations in our operations, we’re on a mission
to drive change and make a positive impact – not just for our
customers, but for the planet tooWorking Hours :Monday to Friday, Lunch break 1-hour (unpaid), working hours TBCSkills: Communication skills,Problem solving skills,Team working,Patience,Microsoft 365 experience,Empathy,Polite telephone manner,Positive mind set....Read more...
Data entry: Inputting information into spreadsheets and databases accurately.
File management: Organising and maintaining physical and digital files.
Meeting coordination: Scheduling meetings, preparing agendas, and taking minutes.
Email management: Responding to emails, forwarding messages, and managing email inboxes.
Telephone support: Answering phone calls, directing inquiries to appropriate staff.
Document preparation: Creating and formatting documents like letters, reports, and presentations.
Basic office tasks: Copying, scanning, faxing documents.
Calendar management: Scheduling appointments and managing calendars for team members.
Training:
You will work towards your Level 3 Business Administrator qualification across a total duration of 16 months!
Training provider: LMP Group: https://lmp-group.co.uk/
All online/remote learning, no classroom or college day release.
An allocated tutor will support you throughout the apprenticeship!
Training Outcome:
Future opportunities for progression.
Employer Description:We are a division of Worldwide Logistics Group, a leading third-party logistics (3PL) provider headquartered in the United States. With a presence in over 100 countries, we deliver sophisticated, integrated logistics solutions to more than 7,000 companies worldwide.
In 2018, Worldwide Logistics Group expanded its European operations by opening a London office, strengthening our logistics services across the region. Specializing in e-commerce, warehousing, and fulfillment, we offer end-to-end logistics solutions backed by the robust global network of our US parent company.
As we continue to grow, we are expanding our team in Birmingham and seeking talented professionals to join us in delivering world-class logistics services.Working Hours :Monday to Friday, 8.30am to 5pm, 37.5 hours per weekSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative....Read more...
An exciting opportunity has arisen for an experienced Registered Home Manager with 3 years of experience to join a well-established residential care provider. This full-time role offers excellent benefits and a starting salary range of £40,000 - £50,000.
As a Registered Home Manager, you will manage and lead a dedicated team, ensuring high standards of care, compliance, and staff support.
You will be responsible for:
? Oversee the day-to-day management of the home.
? Drive improvements in care delivery, ensuring Person-Centred Care is consistently provided.
? Build strong relationships with stakeholders, local authorities, and third-party healthcare providers.
? Maintain a safe, compliant, and high-performing home.
? Ensure the home adheres to regulatory requirements.
What we are looking for:
? Previously worked as a Home Manager, Registered Manager, Care Manager or in a similar role
? Level 5 Leadership and Management/Registered Managers award or NVQ Level 4 in Health and Social Care (or equivalent) and a commitment to complete NVQ Level 5.
? Strong understanding of CQC regulations, health and social care legislation, ideally within adult social care and learning difficulties.
? Excellent leadership and people management skills with passion for the care industry.
? Valid UK driving licence.
What's on offer:
? Competitive salary
? 4 weeks annual leave plus statutory holidays
? Company pension
? Subsidised meals
? Free parking
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the prov....Read more...
Ensure KPIs are met, including response times and client satisfaction
Respond to initial enquiries within 1 hour off-peak and 3 hours during peak periods
Record all client interactions in the CRM system
Improve communication between customer service and warehouse teams
Monitor inbound logs and inform clients of penalties or quarantined items
Work with warehouse and finance teams to enhance service delivery
Ensure clients follow CRM processes and seek improvements
Manage and resolve miscellaneous client enquiries
Update process documentation for changes in client packing procedures
Direct clients to submit tickets via the CRM portal
Use Trello to manage client work orders
Maintain and update the Investigation Log, investigate errors, and complete support-related reports
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Study release on a Tuesday at CWCT 9.30am - 4.30pm
Training Outcome:
Completion of the Apprenticeship could lead to a permanent position within the business
Employer Description:Tu Pack is a third-party logistics provider for retail and homeware brands. We offer storage, order fulfilment, warehouse management, distribution, and inventory services. Our mission sets us apart, ensuring clients maintain their brand identity while prioritising sustainability, service quality, and cost efficiency.
Our Values:
We aim to redefine fulfilment by being a transparent and reliable partner from order to delivery. Our core values are:
● Compassion – A considerate approach to customers and the environment.
● Entrepreneurialism – Thinking like our clients to remain flexible, determined, and solution-focused.
● Professionalism – Providing reliability and dedication to instil client confidence.Working Hours :Monday - Friday, Shifts to be confirmedSkills: Communication skills,Attention to detail,Customer care skills,Logical,Team working,Creative,Non judgemental,Patience....Read more...
An exciting opportunity has arisen for an experienced Registered Home Manager with 3 years of experience to join a well-established residential care provider. This full-time role offers excellent benefits and a starting salary range of £40,000 - £50,000.
As a Registered Home Manager, you will manage and lead a dedicated team, ensuring high standards of care, compliance, and staff support.
You will be responsible for:
* Oversee the day-to-day management of the home.
* Drive improvements in care delivery, ensuring Person-Centred Care is consistently provided.
* Build strong relationships with stakeholders, local authorities, and third-party healthcare providers.
* Maintain a safe, compliant, and high-performing home.
* Ensure the home adheres to regulatory requirements.
What we are looking for:
* Previously worked as a Home Manager, Registered Manager, Care Manager or in a similar role
* Level 5 Leadership and Management/Registered Managers award or NVQ Level 4 in Health and Social Care (or equivalent) and a commitment to complete NVQ Level 5.
* Strong understanding of CQC regulations, health and social care legislation, ideally within adult social care and learning difficulties.
* Excellent leadership and people management skills with passion for the care industry.
* Valid UK driving licence.
What's on offer:
* Competitive salary
* 4 weeks annual leave plus statutory holidays
* Company pension
* Subsidised meals
* Free parking
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Part Time Electrician - East Kilbride - Salary up to £21,500 DOE CBW have a new opportunity for an Electrician to join a large facilities provider on a static site in East Kilbride. This is a permanent role on a Part Time basis working 24 hours per week. Hours:Monday to Wednesday 07:30 - 16:00.Key Responsibilities:Operate and maintain electrical systems in accordance with company procedures, ensuring compliance with health, safety, environmental, and quality standards.Identify and implement continuous improvement initiatives to enhance operational efficiency.Oversee third-party contractors, ensuring work is conducted safely and professionally.Adhere to company policies and procedures as outlined in the Company Handbooks.Complete all administrative duties accurately, including maintaining logbooks and IT-based records.Ensure compliance with Company and site procedures related to the contract and Environmental Management System (EMS).Maintain strong relationships with customer representatives and ensure all service agreements are fulfilled to the highest standards. Person Specification: Apprenticeship, primary trade qualifications and substantial experience within a building services and manufacturing environmentECS Gold Card Installation Electrician (Essential)18th Edition Electrical Qualification (Essential)C&G 2391, or equivalent Testing & Inspection (Desirable)CMMS (SAM FM) (Desirable)HND/HNC Electrical Qualification (Desirable)IOSH/Safety Passport (Desirable)Salary & Benefits:Salary up to £21,500 DOE24 days annual leave (+ public holidays) pro rataLife Cover equivalent to 1.5 times annual salaryEmployee discount shopping schemes on major brands and retailersGym membership discounts Cycle to work scheme Holiday purchase scheme2 corporate social responsibility days per yearBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmesAttractive Employee Referral Rewards Scheme ....Read more...
Our client is a leading legal services provider to a range of insurers, businesses and other suppliers, and are currently recruiting an experienced Credit Hire Litigator to join their Bolton based team. The team handles complex credit hire cases valued up to £25000. This is an exciting opportunity to investigate and manage litigated claims while utilising strategic thinking and litigation to successfully challenge and repudiate claims.
As a Credit Hire Litigator, you will:
Manage a caseload of DA credit hire and injury files from the point of litigation.
Review and analyse files throughout the life of each case, ensuring client guidelines are met.
Formulate case strategies, seeking approval from the Team Leader.
Conduct legal research and negotiate with third-party solicitors to reach favourable outcomes.
Handle telephone negotiations, manage client relationships, and maintain up-to-date case management records.
Navigate through the court process, including drafting defences, completing direction questionnaires, and instructing counsel.
The ideal candidate:
Proven experience in litigation and handling credit hire claims, managing your own caseload.
Strong understanding of the court process, including drafting defences, disclosure, and pre-trial activities.
Experience with telephone negotiations and managing relationships with insured parties and insurers.
Excellent communication skills, with the ability to handle sensitive situations tactfully.
Ability to work in a target-driven environment, adhering to set processes and strategies.
The benefits:
Hybrid working – only 1 day in the office.
25 days holiday per year (increasing with service) + the option to buy/sell 3 days.
Simply Health Care Cash Plan and other health-related benefits.
Pension contribution (5% employee / 3% employer).
Access to discounted gym memberships, cycle to work scheme, tech scheme, and more.
Death in Service after 1 year of service.
If you are a Credit Hire Litigator in Bolton seeking a new challenge, submit your CV to this advert or contact Nadine Ali at Sacco Mann for further information.....Read more...
Facilities Coordinator – Basildon, Essex – FM Service Provider - £30,000 per annum Exciting opportunity to work for a Facilities Management service provider based in Basildon, Essex. The successful candidate will have a proven track record in Facilities Management working as a Facilities Coordinator. In return the company is offering a competitive salary, further training, and the opportunity to work for a great company!Hours of workMonday to Friday - 08:00am to 17:00pm (Full time in the office) - The successful candidate will be required to stay late to help with events. Key duties & ResponsibilitiesSupport (or Carry out rota duties that support) the Head of Facilities when required to ensure adequate cover for absences or at peak times of building useHave a working knowledge of key items of building management systems, security and fire alarm systemsResponsibility for opening and closing down in line with procedures for RCPath officeFacilities checks throughout the day, following procedures to ensure functionality, cleanliness and safetyIdentify and report maintenance or safety problems and ensure these are recorded adequately. This includes taking immediate action to report, repair or address services and equipment that are unsafe or not working correctly.Undertake minor installation and maintenance that are within skills, experience or agreed processes.To assist Security with the management of the door access control system, including issuing/cancelling access cards and providing regular usage reportsTo liaise with third party contractors i.e. plumbers, electricians etc. and ensure that all maintenance work is carried out to statutory and company requirements – including access times and coordination with key stakeholdersTo keep records of work carried out on site to ensure servicing and maintenance of all equipment is up to dateTo manage and monitor any requests relating to the site, such as property maintenance, cleaning etc.To assist in all Health, Safety & Environment procedures, including audits.To be a part of the Emergency Response Team when incidents occur within or around the main buildingResponsibility for sorting and distributing incoming post and franking and processing the outgoing postUndertaking fire evacuation training of all new staff and refresher training as and when requiredOrganising collection of confidential shredding wasteCarrying out general office administration duties as and when required, including printingMonitoring stocks of house supplies, stationery and ordering requirements from approved suppliers as required, in accordance with the purchasing proceduresRequirementsRelevant experience of AV support for events, conferences and meetingsExperience of operating advanced audio-visual equipmentAV specific qualifications such as Certified Technology Specialist (CTS)Experience of web based streaming services and online conferencesRelevant experience of supporting facilities servicesExperience in maintaining technical equipment for BMS, M&E and general building servicesExperience of supervising contractors and service providersIT Skills and experience of managing Windows-based PC and Mac IT equipment and proven experience of digital or on-line platforms (e.g. MS Teams, Zoom,Knowledge of health & safety and fire evacuation proceduresIf you are interested in this position, please send your CV to Abbie Hamilton at CBW Staffing Solutions or call for more information.....Read more...
Ensure compliance relevant Health and Safety practices and all applicable legislation to encourage and maintain zero harm environment and culture.
Assist with reviewing, analysing and recording costs of materials purchased, including cross hires and third party hiring.
Ensure reused fittings and materials are utilised as a priority without compromising quality.
Assist with the receipt/dispatch and accounting of all materials adhering to full compliance to the Company operating procedures in relation to ordering materials, issuing materials, booking out materials and overall stock accuracy.
Support in maintaining the stock area to an acceptable and organised standard, ensuring all material storage areas and walkways are clean, tidy and unobstructed, and stock checks are carried out as per the schedule set by SAP.
Assist in maintaining optimum stock levels as agreed by the Service Manager/Supervisor in conjunction with Materials Requisition Planning. Ensure that all materials required are ordered, tracked and available in a timely manner to meet our delivery requirements.
Define the requirements of an order/service request to ensure materials are supplied within any agreed timescales, from reading and understanding drawing specifications.
Learn how to ensure all plant, tools and equipment are fully compliant regarding PAT testing and Health and Safety protocols, they are maintained in order to maximise their use and prolonged life, issue and monitor use of power tools and equipment by operatives and sub-contractors.
Provide and maintain an adequate supply of PPE for the workforce, ensure allocation of PPE to operatives is justified and controlled.
Be thorough in the separation and segregation of waste to meet environmental requirements.
Ensure that all relevant safety equipment is correctly labelled and routine insurance inspections are organised and controlled.Training:
During the 2 year programme you will gain valuable experience, working alongside your colleagues and getting experience by learning on the job to develop your skills.
Your apprentice programme will be delivered through a blended learning approach supported by our learning provider.
You will report to the Service Manager and have various channels of support including a mentor.
Training Outcome:
We have lots of fantastic success stories from previous apprentices who have gone on to achieve industry-recognised qualifications through their apprenticeships and many of our past apprentices are still working within the business today or have gone onto have successful careers elsewhere.
Our workplace culture will allow you to pick up not only the knowledge and skills to be used in your future career but also experience working in a professional but relaxed environment that will give you the confidence to excel in your role and develop as a professional.
We truly believe that we put our people at the heart of everything we do, and you will have the job security and development opportunities that are rare in the current climate, so why not join us, and be a part of our continuing growth and success? With exciting future ambitions, we couldn’t think of a better time for you to join us!
Employer Description:As innovators in the science of building, we provide modular buildings for hire and sale, as well as supplying refurbished buildings and construction site accommodation. We deliver building solutions for organisations of any size, in sectors ranging from manufacturing, education and health to transport, utilities and construction.
Portakabin employs more than 2,000 people across ten European countries with our head office and primary manufacturing facility located in York UK.
As an equal opportunities employer, Portakabin is committed to the equal treatment of all current and prospective colleagues. We welcome applications from people of all backgrounds and perspectives and hire great people to build talented and diverse teams.
We are committed to making reasonable adjustments throughout the application, recruitment, and onboarding processes for candidates that require additional support and/or adjustments to be made. If you are having any difficulty applying, please contact our recruitment team on resourcing@portakabin.comWorking Hours :Monday - Thursday - 07.45 - 16.30 (inclusive of lunch breaks)
Friday - 07.45 - 15.30 (inclusive of lunch).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
