Keeping all IMS records and documentation legible, identifiable and current revisions
Follow up actions from internal meeting (i.e. OTT, Defects, Acceptance Chart, Feedback Questionnaires)
Set up new projects and archive old projects
Utilise and keep IMS Aide Memories up to date as per schedule
Monitor & Measurement of IMS as per aide memoire schedule
Carry out H&S quarterly checks
Fire alarm testing & carrying out of fire drills if fire marshal trained
Continual checking of compliance and conformity
Obtaining customer feedbacks
Building and updating a Library of Social Value Information & evidence
Secretarial administration – typing, filing etc
Answering of telephone
Reception duties
Post – in/out
Ordering materials – stationery, PPE, cleaning products and refreshments with authorisation from Office Manager etc
Obtaining annual quotes from suppliers to stay competitive
Chasing statutory authorities to obtain quotations.
Training:
In-house training, with blended learning (coaching, mentoring & peer support)
15 months course duration + 3 months End Point Assessment
Flexible course start date
Training Outcome:
Compliance related occupations
Employer Description:Steven A Hunt & Associates are a national firm of Mechanical and Electrical Consulting Engineers with over 35 years’ experience in consultancy and design. We work alongside Architects, Structural Engineers and Project Managers in designing buildings and visit site supporting the contractors during construction.Working Hours :Monday to Thursday, 9.00am to 5.00pm.
Friday, 9.00am to 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Logical....Read more...
Sacco Mann are delighted to be working with this highly sought after Patent and Trademark firm who are keen to expand their Trademark team with an additional junior Trademark Paralegal offering.
The Role
The role will see you providing a plethora of administrative and secretarial support to several Trademark Paralegals and Attorneys
What’s in it for You?
Competitive Package: Excellent salary along with market leading benefits and bi-annual bonuses.
Career Development: Access to professional development opportunities and clear progression pathways.
Hybrid working: 2 days in the office and 3 days working from home.
Work-Life Balance: A flexible and supportive workplace and a friendly work culture awaits.
Key Responsibilities
Providing full administrative assistance to various Paralegals and Fee Earners in the Trademark team.
Calculating and preparing client invoices
Typing letters and various official documents
Preparing memos and meeting attendance notes
Assisting in docketing of all incoming mail
Handling daily / ad hoc administration requests from the Paralegals and Fee Earners
About You
The ideal candidate will be proactive, client-focused and ready to make an impact. You will have:
Previous administrative experience ideally gained from a legal or professional services environment
Strong typing and keyboard skills
Excellent communication skills
The ability to work independently, manage priorities and meet deadlines.
Demonstrates an organised approach
If you would like to discuss this Southampton based Junior Trademark Paralegal opening in more detail, please contact Tim Brown on 0113 467 9798 / tim.brown@saccomann.com
To view all of our Patent and Trademark opportunities, please do visit our website.
Alternatively, if you know anybody who might be suitable for this role then please let them or us know as we offer a reward scheme for successful referrals. For full terms, please visit our website.....Read more...
Sacco Mann are delighted to be working with this highly sought after Patent and Trademark firm who are keen to expand their Trademark team with an additional junior Trademark Paralegal offering.
The Role
The role will see you providing a plethora of administrative and secretarial support to several Trademark Paralegals and Attorneys
What’s in it for You?
Competitive Package: Excellent salary along with market leading benefits and bi-annual bonuses.
Career Development: Access to professional development opportunities and clear progression pathways.
Hybrid working: 2 days in the office and 3 days working from home.
Work-Life Balance: A flexible and supportive workplace and a friendly work culture awaits.
Key Responsibilities
Providing full administrative assistance to various Paralegals and Fee Earners in the Trademark team.
Calculating and preparing client invoices
Typing letters and various official documents
Preparing memos and meeting attendance notes
Assisting in docketing of all incoming mail
Handling daily / ad hoc administration requests from the Paralegals and Fee Earners
About You
The ideal candidate will be proactive, client-focused and ready to make an impact. You will have:
Previous administrative experience ideally gained from a legal or professional services environment
Strong typing and keyboard skills
Excellent communication skills
The ability to work independently, manage priorities and meet deadlines.
Demonstrates an organised approach
If you would like to discuss this Southampton based Junior Trademark Paralegal opening in more detail, please contact Tim Brown on 0113 467 9798 / tim.brown@saccomann.com
To view all of our Patent and Trademark opportunities, please do visit our website.
Alternatively, if you know anybody who might be suitable for this role then please let them or us know as we offer a reward scheme for successful referrals. For full terms, please visit our website.....Read more...
Are you a Residential Conveyancer looking for a new role with a genuinely good quality caseload and a healthy work-life balance? I’m working with a well-established, reputable firm in Cheshire that is looking to bring someone into their Residential Property team due to a planned retirement.
About the Firm • Long-standing and highly regarded in the local area • Supportive and close-knit team culture • Hybrid working available (50/50 office and home) • Direct access to senior colleagues and a steady flow of quality instructions
The Role You’ll be stepping into an established caseload of residential property matters, with the opportunity to further build and develop relationships. The team is led by a highly experienced Property Director and includes two other Solicitors. Secretarial support is provided, and you’ll have your own office when in.
Key Responsibilities • Handling residential sales, purchases, remortgages, and transfers of equity • Advising on related issues such as easements, planning, and environmental concerns • Client contact from day one – strong relationship-building skills essential • Some commercial and/or agricultural property work may be available if of interest • Opportunity to help shape the future direction of the department alongside senior leadership
Candidate Requirements • 2–5 years’ PQE as a Solicitor or Legal Executive (CILEX) • Strong experience across residential conveyancing • Able to run a caseload with minimal supervision • Any client following would be a bonus, but not essential • Confident communicator with a proactive approach
What’s on Offer • Competitive salary dependent on experience • Hybrid working (50% office, 50% home) • 23 days’ holiday plus bank holidays • Pension, private healthcare, and annual bonus scheme • Annual salary review • Genuinely friendly and supportive team environment
If you would be interested in knowing more about this Crewe based Residential Property Solicitor role, please contact Jenny Vickerstaff on 0161 831 6866 or email jenny.vickerstaff@saccomann.com....Read more...
Duties consist of but are not limited to the following:
Assisting with financial and management accounts preparation for Sole Traders, Partnerships and Limited Companies
Assisting with managing client expectations and deadlines
Assisting with the preparation of personal and business tax returns
Carrying out bookkeeping activities, including journal postings and ledger reconciliations
Processing client records accurately using Xero, QuickBooks and other accountancy software such as IRIS
Preparation of VAT returns and management accounts
Assisting with general administrative duties including meeting and greeting clients, filing, answering the telephone and supporting the team to meet deadlines as required
Assisting with payroll activities for numerous clients.
Company secretarial, confirmation statements and Companies House forms
Answering inbound calls and directing accordingly
General admin duties where required
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changing operating environment.
On completion of this 12-month apprenticeship, you will have gained your Professional Accounting or Taxation Technician (Level 4).Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:Accountancy doesn’t have to be boring. In fact, with the right tax advice and strategic planning, it should be exciting. Rural accountancy isn’t just about compliance. It’s not just about being good with numbers. It’s so much more. It’s about being a part of the rural community. It’s about working side by side with businesses in a strong partnership, supporting you through the tough times, planning for the great times and achieving the results that matter to you – whatever it takes. Because we care about you. We care about your family and your staff. And we care about the success of your business.
Working Hours :Monday-Friday 9AM-5PM.Skills: Communication skills,IT skills,Organisation skills,Customer care skills....Read more...
Manage all aspects of a medical secretary role, including accurate copy typing and word processing services. This includes the typing of letters, reports, patient referrals, filling in the details for appropriate templates etc. in an accurate and quality manner, and sometimes subject to short deadlines
Process urgent and routine patient referrals through the electronic Gateway system
Monitoring the e-Referral system to ensure referrals are processed in a timely manner
Respond or action tasks or emails sent via the EMIS system on a daily basis
To maintain and keep up-to-date data logs in computerised patient records
To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries and tasks from either patients or services within the NHS
To maintain the computer clinic system in an accurate and secure manner
To assist with the gathering of statistics and information when required
To provide internal cover for annual leave within the secretarial department
To be able to prioritise workload
To inform lead of possible data breaches
To reply or communicate emails that come through from colleagues within NHS service departments
To help maintain the two Teldoc email systems and action/forward information appropriately and timely
Any other duties commensurate with skills and responsibilities
Training:Business Administrator Level 3 Apprenticeship Standard:
Day release at Telford College once every 2 weeks
Allocated a mentor in the workplace
Allocated a Telford College assessor to support apprenticeship
Training Outcome:
After the apprenticeship is completed, there will be the offer of a position in the medical secretary team
Employer Description:Teldoc is Shropshire’s first ‘Super-Surgery’ and is a medical practice in Primary Care. Teldoc consists of 6 sites and works alongside Shifnal & Priorslee Medical Practice, who have 2 sites.
Teldoc provides high quality healthcare in a responsive, supportive and courteous manner. We provide a service which puts our patient’s welfare at the heart of what we do.Working Hours :Monday to Friday, between 8.00am and 5.00pm, which includes a 30 minute unpaid break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Understanding of Environment....Read more...
Act as the first point of contact for new client enquiries, either via phone, email, or in person. Provide a professional and welcoming experience for potential clients
Accurately open new client files, ensuring that all necessary documentation is obtained, processed, and properly stored in line with the department’s procedures
Provide adhoc secretarial duties, including managing calendars, scheduling appointments, and assisting with the preparation of legal documents and correspondence
Assist with managing and responding to client queries, maintaining regular communication and ensuring a high level of client satisfaction
Assist with general administrative tasks as needed, including data entry, filing, and document management
Skills and qualifications (desirable):
Previous experience in a legal or administrative role, ideally within conveyancing, is desirable but not essential
Strong communication skills, both written and verbal
Excellent organisational skills with the ability to manage multiple tasks and prioritise effectively
High level of attention to detail and accuracy
Proficient in Microsoft Office
A proactive and professional approach to work with a strong client-focused attitude
Training:Level 3 Business Administrator Apprenticeship Standard, which includes:
Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Via your ITEC tutor and on-the-job training, you'll get theopportunity to learn:
IT
Record and document production
Decision making
Interpersonal skills
Communications
Quality
Planning and organisation
Project management
Relevant regulation
Policies
Business fundamentals
Processes
External environment factors
Training Outcome:Possibility of a full-time position upon completion of the apprenticeship.Employer Description:Macks Solicitors was founded in 1995, initially as specialist Personal Injury lawyers, particularly serious, life-altering accident claims and related solicitors’ negligence claims. We still have a thriving team of Personal Injury solicitors but as our reputation has grown, so has our strength and our breadth of legal services. Over the past 25 years, we’ve brought together a truly exceptional team of lawyers, support staff and business professionals who, between them, have all of the skills, knowledge and experience necessary to provide a truly complete legal service.Working Hours :Monday - Friday (exact hours to be confirmed).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative....Read more...
Legal Secretary - Commercial Property DivisionCanterbury (Office Based)£25000-£26000 + benefits Our client, a reputable law firm with several offices in East Kent and is seeking a Legal Secretary to join their Commercial Property department based in Canterbury. The firm has been successfully providing legal services for commercial, family, and individual clients since 1881, and they pride themselves on building strong relationships with their clients based on positive values such as excellence, trust, mutual respect, and care.As a Legal Secretary in the Commercial Property department, you will be providing full support to the Partner and department, handling client queries, and preparing correspondence and documents both self-generated and transcribed from digital dictation. You will also be responsible for file administration, including opening, closing, and archiving client files, as well as assisting with all aspects of commercial sale and purchase transactions.Key Responsibilities:
Provide full support to the Partner and departmentHandle client queries and prepare correspondence and documentsManage file administration, including opening, closing, and archiving client filesAssist with commercial sale and purchase transactionsProduce documents such as lease extensions, deeds, completion statements, and Land Registry formsHandle Stamp Duty Land Tax requirementsLiaise with clients and agents as necessaryMaintain and coordinate Partner's diary appointmentsSupport the secretarial teamComply with the firm’s relevant policies and procedures
Requirements:
Experience in a similar role, preferably in a law firmExcellent organisational and communication skillsStrong attention to detailProficient in Microsoft Office applicationsAbility to work independently and as part of a teamWillingness to learn and develop
This is a fantastic opportunity to join a reputable law firm with a rich history and strong values. If you are a Legal Secretary with experience in Commercial Property, please apply with your CV and a covering letter. The firm offers a competitive salary and benefits package, as well as opportunities for personal and professional development.Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.Do not hesitate to contact us about this or any other roles.....Read more...
To work as part of a high-quality admin team and deliver service excellence to the Business Support management team, clinical managers and pathway leads
To undertake secretarial/administration duties for the MPP service, including word processing/typing, minutes of meetings, reports, filing, and photocopying as required
Ensure the security, accuracy, and recording of people's data according to the relevant trust policies
Maintain and input accurate data into service databases
To assist in coordinating staff meetings, booking venues and requirements as necessary
To participate in team meetings, taking minutes if required.
Assist in providing a general administration service to the MPP team as required
To assist with planning workshops, study days and other service initiatives
Management of MPP team diaries, where required
To process incoming/outgoing mail for the service by Trust policy.
To communicate effectively with all staff, patients and those contacting the service
Provide customer service via telephone or email. Work with senior team members to deal with complex queries
To provide excellent and timely communication to all enquiries and external liaisons
Training:
You will carry out your training within the workplace whilst attending college via a team every fortnight
At the end of your apprenticeship, you will receive a Business Administration Level 3 qualification
Training Outcome:
Once qualified, this could lead to a permanent position within Hampshire and Isle of Wight Healthcare NHS Foundation Trust, which could lead to many other areas
Employer Description:Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation that brings together expertise from mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight. With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent patient care. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve. Our Trust unites services from Southern Health, Solent NHS Trust, and Isle of Wight NHS Trust. Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and we offer outstanding opportunities for career development, training, and collaborative working.Working Hours :We are happy to discuss flexible working options, which can be discussed as part of the interview process. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Legal Secretary - Commercial Property DivisionCanterbury (Office Based)£25000-£26000 + benefits Our client, a reputable law firm with several offices in East Kent and is seeking a Legal Secretary to join their Commercial Property department based in Canterbury. The firm has been successfully providing legal services for commercial, family, and individual clients since 1881, and they pride themselves on building strong relationships with their clients based on positive values such as excellence, trust, mutual respect, and care.As a Legal Secretary in the Commercial Property department, you will be providing full support to the Partner and department, handling client queries, and preparing correspondence and documents both self-generated and transcribed from digital dictation. You will also be responsible for file administration, including opening, closing, and archiving client files, as well as assisting with all aspects of commercial sale and purchase transactions.Key Responsibilities:
Provide full support to the Partner and departmentHandle client queries and prepare correspondence and documentsManage file administration, including opening, closing, and archiving client filesAssist with commercial sale and purchase transactionsProduce documents such as lease extensions, deeds, completion statements, and Land Registry formsHandle Stamp Duty Land Tax requirementsLiaise with clients and agents as necessaryMaintain and coordinate Partner's diary appointmentsSupport the secretarial teamComply with the firm’s relevant policies and procedures
Requirements:
Experience in a similar role, preferably in a law firmExcellent organisational and communication skillsStrong attention to detailProficient in Microsoft Office applicationsAbility to work independently and as part of a teamWillingness to learn and develop
This is a fantastic opportunity to join a reputable law firm with a rich history and strong values. If you are a Legal Secretary with experience in Commercial Property, please apply with your CV and a covering letter. The firm offers a competitive salary and benefits package, as well as opportunities for personal and professional development.Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.Do not hesitate to contact us about this or any other roles.....Read more...
Applications are invited from capable and committed Band 6 Hospital Radiographers to join the Imaging team with major health facility on the beautiful Island of Guernsey, in the Channel Islands.Candidates must be experienced and proficient in either CT or MRI, with training and support provided in the modality you are less confident in. Approximately 55,000 examinations are performed per annum by the Imaging Department - their dynamic team comprises five consultant radiologists, 20 radiographers, six admin/secretarial staff, five support staff and three nursing staff. The department enables excellent opportunities for CPD and external study and training opportunities to postgraduate level. All radiographers within their cross sectional team are trained to perform both CT and MRI imaging on their new scanners (CT = Siemens 128 slice, dual-source 'Drive', & MRI = Siemens 1.5T MRI Avanto FIT).The department operates an on-call system that facilitates a 24 hour full CT and limited MRI service from a team of 11 Radiographers in which this post-holder would be expected to participate. This is a department that is committed to staying at the forefront of technology as well as employing the latest CT and MRI imaging techniques.Please note; Guernsey has adopted the AfC banding system, but have applied their own salary scale. The current Guernsey Band 6 salary range is £46,152 to £62,310 plus an annual bonus of £1,604 and higher penalty rates; 36% evening/Saturday and 72% Sunday/BH.Annual leave starts at 36 days up to 42 days with full credit for NHS service for annual leave and sick leave.The island of Guernsey is in the Channel Islands and has a population of 65,000. It has some of Britain's finest and best-kept beaches, an especially mild and sunny climate, and an offbeat, historic harbour town in St. Peter's Port, the island's capital. This unique integrated health service delivers a diverse range of services including diagnosing and treating patients in the island's acute hospital complex, and supporting people with in the wider community.Guernsey provides an excellent Imaging service, supported by modern equipment and reliant on Radiography staff recruited to a high standard.Person requirements:Qualified Radiographer with full registration with the HCPC.At least two year's UK-based, post-registration experience, including proficiency in at least one modality of MRI or CT and a willingness to develop the other, if applicable.The benefits of working in Guernsey include: - A higher-than-UK salary. - A generous bonus scheme; currently £1,604 annually - A flat rate 20% income tax. - No Council tax or VAT - A relocation payment of £5,000*- A continental lifestyle, where the people are friendly, and crime is very low. *Full T&C in relocation directiveAs a nurse-led consultancy, our detailed understanding of the complexity of the Radiographer role places us in an excellent position to match your skills with the specific requirements of our Imaging Recruiting Managers.For an insight into Jarrodean as a Consultancy and for a summary of all current roles visit jarrodean.com If this role is not for you, please remember we offer a generous £500 Bonus for any successful friend or colleague referrals.....Read more...
This is a role for someone wishing to start out on a career giving secretarial and administrative support to fee earners in the Probate Department and on reception. You will be expected to become proficient in the tasks listed below and will, over time, develop your skills to be able to do certain jobs with minimal supervision. You will be required to maintain a professional appearance and approach to your work and in your contact with clients and professional colleagues. Complete confidentiality will be expected of you.
Key Responsibilities:
Probate:
Taking departmental telephone calls and taking a clear message, particularly as first port of call for head of department and as a back-up for all other department members
Photocopying and scanning
Making appointments for fee earners, including using electronic diary
Preparing and sending out letters and supporting paperwork for appointments for Estates, Wills and Powers of Attorney; opening files
Filing
Entry of time recording sheets onto Sage computer system
File deadening
Production of standard letters e.g. for payment or acknowledgement of debts
Dealing with receipt and distribution of mail
Support for fee earners in department (e.g. putting up post; paying in cheques)
Occasional audio work and copy-typing
Reception:
Assisting with the post for approximately half an hour towards the end of each day
Taking post to the post office and dealing with exceptional items e.g. recorded or special deliveries
Manning the switchboard over lunchtime
After training you will be expected to:
Reception:
Do 3-4 hours per day reception cover when the head receptionist is away
Probate:
Pay legacies
Request ID
Pay out on final winding up of an estate
Strongroom: Assist in logging items in and out of our secure strongroom
Visit properties for insurance purposes; to give access to estate agents; house clearance; take meter readings
Take chattels for sale to the auction house
Generally:
All such other duties as may from time to time be deemed necessary to assist in the smooth running of the department
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Admin qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
Training Outcome:
Potential to develop knowledge & skills in a professional environment
Potential for further study e.g. higher-level qualifications in the sector or to study leadership & management
Employer Description:Leading Solicitors in Derby City Centre
Eddowes Waldron Solicitors is a local law firm, who are committed to delivering high quality legal advice and client care. With specialist teams focusing on various areas of law including personal injury, family law, Care proceedings, private clients and conveyancing, we’re sure to have the skills and expertise that you require.Working Hours :Monday to Friday, 9am to 5pm, with one hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working,Initiative,Microsoft Office....Read more...
· Dealing with all appointments and patient requests, ensuring that surgery time is effectively utilised, allocating pre-bookable and urgent appointments appropriately and monitoring the flow of patients during surgeries.
· Carrying out all clerical tasks to prepare for surgery sessions, ensuring that clinical staff have the patient documentation necessary to undertake consultations and procedures efficiently.
· Providing a comprehensive reception service, responding to a range of enquiries in a polite and efficient manner, adhering to practice protocols and dealing with difficult situations in a calm and controlled manner.
· Dealing with all telephone requests and enquiries in a courteous and efficient manner, referring callers to appropriate personnel and ensuring messages are relayed and in a timely manner, particularly those requesting urgent advice.
· Taking comprehensive details for patients requesting home visits and ensuring that these are recorded in accordance with the protocol to allow steps to be taken for triage.
· Dealing with prescribing requests, ensuring that scripts are approved, prepared, signed and ready for issue within agreed timescales or, if the patient needs to be seen, arranging appropriate follow-up.
· Maintaining manual patient records in a tidy, accurate and up to date condition (both individual files and the overall filing system), tracking missing folders and documents as required by clinical staff.
· Ensuring that any change of patient details/personal circumstances are recorded accurately and actioned on both the manual and computerised record system.
· Undertaking a variety of clerical tasks in support of patient service activity including ambulance bookings, insurance and benefit documentation, vaccinations, breast screenings etc.
· Explaining practice arrangements and requirements for registration and arrangements for new patients seeking care, ensuring that all documentation is fully completed
· Participating in the extended hours rota providing clerical support to the appointment surgery and working with the doctor on call
· Attend all statutory training courses as required.
· Interaction with colleagues in the reception, secretarial and admin team
· Reports to Team Leaders/ Deputy Practice Manager
· Liaises with nursing team and medical/clinical personnel
This Job Description is not exhaustive and is a guideline to the scope of duties involved. It will be reviewed at regular intervals. It is not intended as a rigid inflexible specification and will be subject to the changing requirements of Central Gateshead Medical Group.Training:Business Administration Level 3 Apprenticeship alongside internal training on policies and procedures.
Training delivered by Access Training through a mixture of projects, training workshops and one-to-one support.Training Outcome:The opportunity for long term permanent employment for the right candidate upon completion of the apprenticeship. The current Reception Team Leader started as an Administration apprentice.Employer Description:As a large practice, the medical group offer a comprehensive range of clinical services within the Gateshead area.Working Hours :37.5 hours per week (Monday-Friday) working on a rota basis between 7.45am and 6.30pm. Consisting of 3 x 10 hour days, 1 x 7.5 hour day and a rotating day off.Skills: Communication skills,Attention to detail,Organisation skills,Creative,Initiative,Calm in stressful situations....Read more...
This is an exciting opportunity within a small and friendly doctor’s surgery for an apprentice to learn all aspects of the surgery’s Administration and Reception duties.
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
Maintaining security in accordance with Practice protocols, when necessary
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Clearing and re-stock consulting rooms as required
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Ordering, re-ordering and monitoring of stationery and other supplies
Dealing with clinical waste collection companies
Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
This list is not exhaustive.Training:As a Business Administration Apprentice, you will complete the following qualifications as part of your Apprenticeship:
Level 3 Business Administrator Standard Apprenticeship
Level 2 Functional Skills in maths and English if not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio
Training Outcome:Great potential to progress into a permanent position for the right candidate.Employer Description:Maybush Medical Centre is a well-established practice that has operated in the locality for over 100 years. The original surgery was situated in a small terrace property at the head of Regent Street in Belle Vue, until it moved into new purpose built premises on Portobello Road in 1997. In 2019, the premise was extensively renovated to bring the then outdated building up to new modern healthcare standards
We have approximately 9,000 registered patients, and we are 1 of 37 GP Practices in the district of Wakefield caring for a total population of more than 3300,000 residents, some of which are the most deprived neighbourhoods in the UK with a lower than average life expectancy.
The Practice has seen many changes in GP partnerships over the years, but in December 2017, Dr A Hayat & Partners acquired the NHS contract and are now responsible for the leadership and management of the business which operates as Maybush Medical Centre.Working Hours :Monday to Friday; 30 hours a week on a two-week rota
Week one 12:00 - 18:30pm (inc 30 min break)
Week two 08:00am - 14:30 (inc 30 min break)Skills: Communication skills,Attention to detail,Customer care skills,Team working,Initiative,Non judgemental,Patience,Good attendance record,Caring,Can Do Attitude....Read more...
