Liaise with the Transport Department to ensure new bookings are promptly covered.
Ensure collection, delivery, and customer contact numbers are present for all consignments, including customer contacts for jobs going out of normal working hours (07:00 - 18:00).
Liaise with customers and suppliers regarding any loading or unloading issues to avoid unnecessary delays and additional charges.
Always backup any verbal conversations with customers via email including additional charges.
Training:
Contact your assigned customer accounts to develop strong relationships and encourage greater spending. Reporting all contact in the notes section of the customer.
Work closely with the sales team to re-establish relationships with any non-traders and upsell any current accounts.
Participate in bi-weekly 1-1’s completed by line manager.
Report to management and the rest of the team on your assigned customer accounts activity.
Training Outcome:A recognised qualification
You’ll receive an industry-recognised certificate, such as:
Level 2 Customer Service Practitioner or Level 3 Customer Service Specialist (UK)
Additional training in communication, problem-solving, and digital skills
This qualification shows that you’re skilled in delivering excellent customer experiences
Employer Description:Established in 2016, Quickline Couriers offers same-day and dedicated delivery services.
From small vans up to artic vehicles throughout the whole of the UK and Europe with the heart of our operations strategically situated within Liverpool, Manchester, Preston, Stoke, and Birmingham, meaning we have access to all major motorways and roads which in return allows us to provide a prompt and efficient delivery service.Working Hours :Normal working hours (07:00 - 18:00).Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
Provide day to day support and specialist advice across the organisation on all matters relating to Information Governance and Data Protection, including compliance with data protection principles
Assist with the management, coordination, and response to a range of information requests, including subject access requests
Support the completion of Data Protection Impact Assessments (DPIAs), contributing to the identification and management of risks
Assist with internal and external data protection audits, visiting different parts of the organisation to ensure compliance with relevant legislation and policies
Help coordinate and maintain the organisation’s formal records of processing activities in line with legislation, regulations, and best practice
Work with the marketing team to develop internal communications that highlight legislative changes, encourage compliance, and promote good data protection practice
Collaborate effectively with stakeholders to support compliance and provide guidance relating to Human Rights, Data Protection Law, and relevant codes of practice
Manage a varied workload across information governance, compliance, and advisory activities, including supporting complex procurement projects and contractual arrangements
Training Outcome:
Upon successful completion of the Level 4 Data Protection and Information Governance Practitioner apprenticeship, there may be opportunities to progress into a permanent full time role within Autism Initiatives
Employer Description:For over 50 years, Autism Initiatives has worked alongside autistic people and their families, taking time to truly understand each individual and what matters to them. The focus is on listening not only to spoken communication, but also to how people express themselves in other ways, ensuring each unique perspective is recognised. Support and education plans are created collaboratively to reflect individual needs and aspirations, with ongoing commitment to helping these be achieved.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Initiative,Patience....Read more...
A list of responsibilities include:
Entering the sales order on SAP
Maintains forecast and ensuring the order book is updated
Creation of credit notes for returns from customers.
Communicates clearly with customers in relation to delivery dates, possible delays and quality issues.
Records delivery problems (NOTIF) and undertakes actions in order to resolve them.
Develops a partnership with customers that is based on a good understanding of their needs.
Ability to develop a good understanding and knowledge of the products that are produced locally and at other European plants.
Gathers the required information for item creation and fills in new item requests
Addresses logged invoice issues with the finance department
Ensures that customer data is well maintained and that sales administration is kept in good condition
Provides ideas/improvements for the processes within or related to the individuals working area
Training:Upon successful completion of the apprenticeship, the qualification obtained will be a Level 3 Supply Chain Practitioner Standard.
The apprentice will be given sufficient time to undertake their "off-the-job" requirement of the apprenticeship during their working hours.
Throughout your time as an apprentice, you will be supported by both Envases and BPIF Training. You will be assigned a training coordinator to ensure that you have the best training available.
Training requirements will be discussed at the point of employment to suit your individual needs and business needs.
Most training and studying will be a combination of site-based and remote delivery.Training Outcome:Full-time job available upon successful completion of the apprenticeship.Employer Description:Envases Liverpool is an International supplier of metal containers, serving a UK, European and US client base in industrial and food markets with manufacturing capability from 250ml to 25 litre containers.Working Hours :9am-5pm - 37.5 hours per week. Days TBC.Skills: Administrative skills,Analytical skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Logical,Number skills,Organisation skills,Problem solving skills,Team working....Read more...
