Various administration duties, (Filing, Copying, Answering calls, using IT systems, spreadsheets, managing patient files
Talking to patients both on and off the phone
Accounts
Operating Clinical IT System
Training:
Level 3 Business Administrator Apprenticeship Standard
Work based learning
Functional Skills
Training Outcome:
Progression onto full time employment
Employer Description:The practice is based in a purpose built health centre in East Lancashire. We are a friendly practice with approximately 6100 patients. We are a teaching /training and research practice and offer excellent management and administration support. We are strongly involved in training, taking trainee GP's as well as medical students from Manchester.Working Hours :Shift patterns - 8.00am - 4.00pm and 10.30am - 6.30pm – alternate weeks (Monday -Friday) 30 min lunch break.Skills: Communication skills,Customer care skills,Team working,Non judgemental,Team player....Read more...
Engage with customers via outbound and inbound phone calls to understand and address concerns that may lead to cancellation
Deliver tailored solutions to retain customers and promote long-term satisfaction
Use effective questioning and listening skills to identify root issues and resolve them promptly
Accurately document customer interactions and account updates using our CRM system
Identify opportunities to upsell relevant products or services based on customer history and preferences
Handle objections and resolve high-level complaints with confidence and professionalism
Maintain high standards of phone etiquette and a positive, customer-first attitude in every interaction
Collaborate with team members to share insights and improve retention strategies
Training:
Training delivered on/off the job
Functional skills
Training Outcome:Potential to progress in the department to Team leader or Management roles in the future.Employer Description:At SnackVerse, we're more than just snacks — we’re about delivering exceptional experiences with every bite. We’re a passionate, energetic team that believes in great snacks and even greater service. When you join us, you’re not just taking on a job — you’re becoming part of a community that values creativity, ownership, and customer obsession.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental....Read more...
