Assist customers with diagnosing and resolving computer-related issues, offering expert guidance and effective solutions
Perform key IT support tasks, including password resets, router configurations, and phone system maintenance
Troubleshoot network issues using diagnostic tools such as Wireshark, Ping, Traceroute, and other network analysis techniques
Automate administrative tasks and streamline workflows using PowerShell
Accurately document customer inquiries, technical issues, and resolutions to maintain detailed support records
Install, repair, and maintain computers, printers, peripherals, and network equipment to ensure optimal functionality
Analyse call logs to identify recurring technical issues, enabling proactive problem resolution and system improvements
Training:Online training with Baltic Apprenticeships qualified trainers.Training Outcome:Potential for a full-time job role upon completion. Employer Description:Digitel Europe Ltd is today one of the fastest growing business communications companies in the U.K. This success is due in large part to their commitment to providing their customers with quality solutions reducing communications costs, increasing operating efficiency and enhancing customer service.Working Hours :Monday - Friday - 9.00 am - 5.30 pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills....Read more...
Key responsibilities:
Communication:
Overseeing the Wirral Mencap reception area including; greeting and signing-in visitors, providing refreshments when appropriate, notifying relevant staff of arrivals and dealing with basic enquiries
Taking calls, dealing with basic enquiries, taking messages, and passing on to relevant team member
Communicate with our beneficiaries including people with a learning disability, in person and over the phone to update them on services and arrange meetings
Ensure any public facing information is accurate and up to date including print media
Deal with any incoming/ outgoing post and monitor the info@ mailbox
Promote Wirral Mencap and our services whenever possible
Marketing:
Use specialist programs (e.g., Canva) to create graphics/ media posts/ flyers
Assist with the publication of our bi-monthly newsletter
Use our website, Facebook and Twitter to keep people up-to-date and engaged with Wirral Mencap
Assist in updating our website using WordPress
Create accurate mailing lists
Office Team Support:
Provide administrative support across all services including volunteers
Assist with preparation of courses/ events/ training
Assist in organisation of meetings/ diary management
Assist in managing shared spaces i.e. Reception and meeting rooms
Scanning, photocopying, shredding and laminating
Maintain accurate and up to date individual and organisational records on database and paper-based systems
Manage our membership renewal process
Maintain and collect data as required to feed into monitoring and evaluation
General Admin support:
Proactively assist with the smooth running of the office
Assist with minibus bookings
Assist with open up/close down of reception area/ offices at the beginning and end of the day
Abide by Wirral Mencap’s policies and procedures at all times
Carry out other duties appropriate to the role when requested by the Office Manager
Training Outcome:Qualfied Level 3 Administrator.Employer Description:Wirral Mencap is a local independent charity that promotes equality for people with a learning disability - helping them to discover new opportunities, make new friends and feel valued and safe in their community. We deliver a range of projects and services that improve health and wellbeing, reduce isolation, support skills development, and help families avoid crises.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
By giving customers top-notch advice (as well as a warm welcome to the store)
Booking eye tests appointments
Pre-screening patients and measuring frames
You'll also make sure everything runs as smoothly as possible by looking out for any little problems that crop-up
Training:
Level 3 Optical Assistant Apprenticeship Standard
End-Point Assessment (EPA)
Full-time 5 out of 7 days - including weekend working
Daily on-the-job training in store - no college to attend
Training provider - Specsavers Optical Superstores Limited
Functional skills if required
Training Outcome:
Once you have completed the apprenticeship, you'll be a fully qualified Level 3 Optical Assistant with a massive range of career options ahead of you
Employer Description:Specsavers have been a family business for over 35 years, working together with our store partners to provide the best value optometry, audiology and other healthcare service for our customers.
You’ll find us in the UK, Ireland, Netherlands, Norway, Sweden, Denmark, Finland, Spain, Australia and New Zealand, employing over 38,000 people who work across our 2,293 stores, as well as in our support offices and throughout the supply chain.Working Hours :Full-time to include weekend working. Days and times to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Team working,Initiative....Read more...
