Act as the first point of contact for customer IT and telecoms support requests via phone, email, and ticketing system.
Provide clear, friendly, and professional assistance to resolve technical issues.
Diagnose and resolve basic technical problems, escalating complex issues when necessary.
Maintain accurate records of customer interactions and resolutions.
Support the team in monitoring systems and ensuring service availability.
Learn and apply ITIL principles and best practices in service management.
Assist customers with hardware and software installations, updates and configurations.
Training Outcome:Career progression across GHM and the Southern Communications Group.Employer Description:GHM was established in 2005 by telecom professionals, the McManus family. 25 years later, we’ve grown significantly but have retained the family values and ethos that we started with at day one.
Over the years we’ve won numerous industry and local business awards, each of which have recognised our commitment to customers and innovation.
We also hold some of the highest accreditation from the likes of Microsoft, Gamma and Watchguard – this means we are able to offer our customers the most current and relevant solutions available, backed up by the latest training, support and SLAs
We consistently show a 98%+ customer satisfaction score and put our customers at the heart of everything we do.Working Hours :Monday - Friday 9am-5.30pmSkills: Communication skills,IT skills,Team working,Customer service skills,Ability to work under pressure,Willingness to learn,Genuine interest in IT....Read more...
This role will support the Enterprise systems team within IT. The Enterprise systems team is a global team, responsible for overseeing and optimising systems and processes to ensure efficiency and effectiveness across the organisation. The role also involves cross-functional collaboration with internal and external stakeholders to implement and optimise systems that support the business.
Job Responsibilities
As Data Science Apprentice, you will bring digital and data analytics methodologies together with industry best practice to actively support the Enterprise systems team and the broader IT function within the business, aiming to build a digital transformation framework and enhancing data literacy across the business.
During the apprenticeship, there will potentially be opportunities for you to work in other teams within Immunocore, for example, bioinformatics and protein engineering (research).
As well as on-the-job learning, you will be studying part-time at the University of Nottingham for a fully funded BSc (Hons) Data Science.
Training:Training will be completed via block release to Nottingham University.Training Outcome:Upon successful completion of the apprenticeship, you will be eligible to apply for other positions within the business.Employer Description:As the specialists in skills for science and technology, our purpose is to make sure your business; your people and our industry are future ready. We are a not-for-profit charitable organisation with a family of commercially focused companies committed to supporting the skills, needs and ambitions across the UK science and technology sector.Working Hours :Monday to Thursday – 09:00 – 17:00 with a 45-minute unpaid lunch break.
Friday – 09:00 – 16:15 with a 45-minute unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Monitoring and responding to first level employee queries though our askHR inbox, including holiday cancellations and absence amendments in PeopleCORE (HR systems)
Assist with shortlisting and interview coordination by scheduling interviews efficiently in collaboration with the Talent Acquisition team and hiring managers, ensuring compliance with IMCR policies
Prepare offer letters and draft employment contracts for new starters, ensuring all required documentation is collected promptly
Coordination of the starters and leavers process, including reference checking, reporting and communicating with other relevant departments
Setting up and manage arrangements for all new hire inductions including slide preparations, collating induction packs, arranging lab tours
Managing all aspects of training: including booking trainers, candidate registration, meeting invitations, distribution of pre-work, booking rooms and catering
Arranging and collating exit interviews and reporting on trends/ analysis
Maintaining complete and accurate electronic employee files
Contribute to HR projects focused on diversity, inclusion, engagement, and wellbeing, helping to promote a positive and inclusive workplace culture
Work alongside operations colleagues to provide guidance to managers and staff on policies, procedures, and best practice
Training:
The training for this apprenticeship will be online
Training Outcome:
Upon successful completion of the apprenticeship, you will be eligible to apply for other positions within the business
Employer Description:As the specialists in skills for science and technology, our purpose is to make sure your business; your people and our industry are future ready. We are a not-for-profit charitable organisation with a family of commercially focused companies committed to supporting the skills, needs and ambitions across the UK science and technology sector.Working Hours :Monday to Thursday- 9:00am- 5:00pm with a 45 minute unpaid lunch break lunch break.
Friday- 9:00am– 4:15pm with a 45 minute unpaid lunch break lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working....Read more...
As Data Science Apprentice, you will bring digital and data analytics methodologies together with industry best practice to actively support the bioinformatics team and the broader Translational Medicine function within the business
During the apprenticeship, there will potentially be opportunities for you to work in other teams within Immunocore, for example IT and protein engineering (research)
As well as on job learning you will be studying part-time at the University of Nottingham for a fully funded BSc (Hons) Data Science
Training:
The training for this apprenticeship is a block release at the University of Nottingham
Training Outcome:
Upon successful completion of the apprenticeship, you will be eligible to apply for other positions within the business
Employer Description:As the specialists in skills for science and technology, our purpose is to make sure your business; your people and our industry are future ready. We are a not-for-profit charitable organisation with a family of commercially focused companies committed to supporting the skills, needs and ambitions across the UK science and technology sector.Working Hours :Monday to Thursday, 09:00 - 17:00, with a 45 minute unpaid lunch break.
Friday, 09:00 - 16:15, with a 45 minute unpaid lunch break lunch break.Skills: IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Initiative....Read more...
