First Line Support Desk Apprentice (GHM Communications)

Act as the first point of contact for customer IT and telecoms support requests via phone, email, and ticketing system. Provide clear, friendly, and professional assistance to resolve technical issues. Diagnose and resolve basic technical problems, escalating complex issues when necessary. Maintain accurate records of customer interactions and resolutions. Support the team in monitoring systems and ensuring service availability. Learn and apply ITIL principles and best practices in service management. Assist customers with hardware and software installations, updates and configurations.

Training Outcome:

Career progression across GHM and the Southern Communications Group.

Employer Description:

GHM was established in 2005 by telecom professionals, the McManus family. 25 years later, we’ve grown significantly but have retained the family values and ethos that we started with at day one.

Over the years we’ve won numerous industry and local business awards, each of which have recognised our commitment to customers and innovation.

We also hold some of the highest accreditation from the likes of Microsoft, Gamma and Watchguard – this means we are able to offer our customers the most current and relevant solutions available, backed up by the latest training, support and SLAs

We consistently show a 98%+ customer satisfaction score and put our customers at the heart of everything we do.

Working Hours :
Monday - Friday 9am-5.30pm

Skills:
Communication skills,IT skills,Team working,Customer service skills,Ability to work under pressure,Willingness to learn,Genuine interest in IT