IT Support Analyst
End User Technical Support
Didcot, Abingdon, Oxford, Oxfordshire
@mecscomms is recruiting for a contract – End User Support Specialist& IT Support Analyst to provide technical assistance & ensure the smooth operation of IT systems within a large Global Enterprise environment. The role involves 1st & 2nd line support, troubleshooting hardware & software issues, managing user accounts, supporting LAN/WAN networks & optimising the end-user experience across Microsoft 365, M365, MS Active Directory, Windows & Mac OS environments & wireless technologies.
If you’re experienced in the management, administration, support, monitoring, troubleshooting, installation, configuration, deployment & rollout of IT services across: Microsoft Windows Server, Microsoft Exchange, Active Directory, Azure, SQL, Office 365, M365, SCCM, Skype, MS Teams, IP Networking, Cisco, Firewalls, Routing, Switching etc. I'm keen to hear from you.
Position: Technical Support, Helpdesk, Desktop Support, Service Desk Engineer, IT Support, 2nd Line.
Location: Didcot, Abingdon, Oxford, Oxfordshire, OX14 4SE
Base: Office based on site, 5 days per week
Nature: Full time, temporary contract, Inside IR35
Duration: 24+ month contract
Hours: Monday – Friday, 09.00 – 17.30
Gross Rate: £30.00 per hour
Environment: IT, Technology, Cloud, Hosted Services, Internet, Technical Support, Helpdesk, Service Desk, Microsoft Windows Server, Microsoft Exchange, Active Directory, Azure, SQL, Office 365, M365, SCCM, Skype, MS Teams, IP Networking, Cisco, Firewalls, Networking, Routing, Switching, Load balancers, Netscaler, F5, VMware, vSphere, Hyper-V, Azure, AWS, Storage, SAN, NAS, Citrix, Xenapp
Key Activity:
• Desktop support
• Troubleshooting
• Problem solving
• Diagnostics
• Hardware & software management
• Networking
• Installation, maintenance & configuration
• System monitoring
• IT inventory management
• Knowledgebase maintenance
• Trouble ticket management
Overview:
The technical support specialist will have responsibility for providing IT technical assistance to clients, either remotely or in person, through various channels like deskside in person, via phone, email, or chat. Typically you'll be involved in troubleshooting, problem-solving & providing customer support for technology issues, requiring strong communication, analytical, & problem-solving skills.
Responsibilities:
• Provide first-line technical support to end-users, in person or via email, phone or chat
• Diagnose, troubleshoot & resolve hardware & software issues
• Install, configure & maintain computer systems, applications & peripherals
• Manage user accounts, permissions & access control within Active Directory
• Assist with the setup, deployment & maintenance of IT equipment (laptops, printers, mobile devices)
• Support LAN/WAN network connectivity & troubleshoot wireless connectivity issues
• Document & track support requests using a ticketing system, ensuring timely resolution
• Provide user training on IT systems, security best practices & new technologies
• Ensure compliance with IT policies & cybersecurity protocols
• Collaborate with cross-functional IT teams to resolve complex issues & improve system performance
• Assist with software updates, patches & system upgrades
• Conduct routine system checks to ensure optimal performance & security
• Participate in IT projects, system migrations & business-wide technical initiatives
Candidate Profile:
Candidates should possess previous experience within a Technical Support, Helpdesk or Service Desk environment to a 2nd line level. You’ll need strong analytical & problem solving skills with the ability to manage multiple, concurrent tasks.
You’ll be experienced in deskside customer support, administration, support, monitoring, trouble shooting, installation, configuration, deployment & rollout of virtual & on premise solutions. Your skills, experience & attributes should include as many of the following as possible:
• Bachelor’s degree in Information Technology, Computer Science or a related field
• Experience in technical support, customer support or network troubleshooting
• Strong knowledge of Windows & Mac OS environments
• Familiarity with Microsoft 365 administration, Active Directory & cloud-based applications
• Network & Infrastructure solutions (LAN, WAN, Wireless, Internet, Connectivity, MPLS, SD-WAN)
• MS communication & collaboration suite (Azure, M365, O365, Teams, Skype, Active Directory)
• Cyber security (intrusion prevention & detection, threat management, PCI compliance)
• Unified Communications (unified comms, contact centre, IP telephony, Teams, Skype)
• SharePoint administration
• TCP/IP networking, switches, routers, firewalls & protocols
• Experience with remote support tools & IT ticketing systems
• Knowledge of ITIL best practices (preferred)
• Certifications such as Microsoft Certified Professional (MCP), CompTIA A+ or ITIL Foundation are a plus.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
Administer user accounts for network, email and additional applications as required
Supporting the group with the successful installation, rollout and support of new computer hardware and software
Supporting the IT Support Manager with server administration
Assisting with IT stock control, inventories and general house-keeping
Assisting with general IT and Telecoms moves and patching
Resolve IT and application support requests within agreed SLA’s (service level agreements)
Develop and implement knowledge base articles for the team and wider group to use
Collaborate with 3rd party vendors where necessary to resolve any IT related issues
General administration relating to operational contracts
Participate in and provide support on any DR (disaster recovery) plans
Training:Training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome:Qualified IT Support Technician.
Potential to grow into further roles within the department.Employer Description:For over 35 years, Mick George Ltd has been the driving force behind a vision for growth, expansion and diversification.
Today we are a major supplier to the UK construction industry, providing a broad range of services from Skip Hire and Waste Management, Aggregates & Concrete Supply right through to Earthworks, Asbestos Management and Demolition.Working Hours :Monday - Friday - may include evenings and weekends work dependant on training etc.
Between the hours of 06:30 - 18:30 on a rotational basis not required to work the full 12 hours.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Creative,Initiative,Non judgemental....Read more...
Administer user accounts for network, email and additional applications as required
Supporting the group with the successful installation, rollout and support of new computer hardware and software
Supporting the IT Support Manager with server administration
Assisting with IT stock control, inventories and general house-keeping
Assisting with general IT and Telecoms moves and patching
Resolve IT and application support requests within agreed SLA’s (service level agreements)
Develop and implement knowledge base articles for the team and wider group to use
Collaborate with 3rd party vendors where necessary to resolve any IT related issues
General administration relating to operational contracts
Participate in and provide support on any DR (disaster recovery) plans
Training:
Training schedule has yet to be agreed. Details will be made available at a later date.
Training Outcome:
Qualified IT Support Technician
Potential to grow into further roles within the department
Employer Description:For over 35 years, Mick George Ltd has been the driving force behind a vision for growth, expansion and diversification.
Today we are a major supplier to the UK construction industry, providing a broad range of services from Skip Hire and Waste Management, Aggregates & Concrete Supply right through to Earthworks, Asbestos Management and Demolition.Working Hours :Monday - Friday - may include evenings and weekends work dependant on training etc.
Between the hours of 06:30 - 18:30 on a rotational basis, not required to work the full 12 hours.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Creative,Initiative,Non judgemental....Read more...
Provide first-line technical support, responding to IT Helpdesk queries from staff and students via phone, email, and in-person.
Troubleshoot and resolve hardware, software, and network issues, escalating complex problems when necessary.
Log and track support requests in the IT Helpdesk, ensuring timely resolution and accurate documentation.
Assist with the setup, configuration, and maintenance of IT equipment, including desktops, laptops, printers and mobile devices.
Support user account management, including password resets, access permissions, and system security settings.
Provide guidance and training to users on IT best practices, cybersecurity awareness, and software usage.
Assist in the deployment and maintenance of classroom technology, including interactive displays and audio-visual equipment.
Participate in IT projects, contributing to system upgrades, network improvements, and service enhancements.
Continuously develop technical knowledge and skills through on-the-job learning and academic studies.
Follow IT policies and procedures to ensure compliance with data protection, security, and acceptable use policies.
Training:
BSc (Hons) Digital & Technology Solutions.
Delivered through blended learning.
Training Outcome:At the successful completion of the 4-year degree apprenticeship, the postholder will have a permanent role at the College supporting the IT Manager to further develop and support East Norfolk’s IT Provision.Employer Description:East Norfolk is a vibrant and successful sixth form, the largest A Level provider in Norfolk and the college of choice for 1800 students. EN offers an unrivalled curriculum with over 90 A level and BTEC subjects at Level 3 and Level 2 and 14 T Level options. The curriculum is constantly evolving, and with some of the best teachers around supporting their learning, students can be assured of success. Based in the very heart of Gorleston, the College campus is just a few minutes walk from the bustling high street and the fantastic sandy beach. Our students travel from all over Norfolk and North Suffolk - from North Walsham to Southwold. They are attracted to EN because of our outstanding reputation for success, which has been built up over 43 years. The College currently has a 99.2% A level pass rate.Working Hours :Monday to Thursday 8am to 4:30pm,
Friday 8am to 4pm.Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
You will be required to immerse yourself into LFF’s IT infrastructure, familiarise yourself with all staff, locations and services and develop relationships throughout LFF. Once inducted you will be providing IT support to staff, developing your skillset and gain valuable experience which will lead to you adding value to LFF IT’s provision. As experience grows so will exposure and responsibilities to technologies and projects.
Creating, reviewing and maintaining IT documentation and self-help guides for all LFF staff. Ensuring the safe, secure and efficient usage of all LFF provided IT equipment, software and systems.
In addition to this, you will also:
Assist with the provision and presence of the department’s support approach
Be first ‘port-of-call' for reported IT issues, diagnose and triage at first level before escalation
Liaising with staff across all levels of the LFF hierarchy and providing IT support throughout
Perform troubleshooting to diagnose and resolve problems both in-house and remotely
Setting up laptops/PCs and any necessary peripheral devices
Installing, configuring and distributing appropriate software
Management of 50+ Smartphones via our MDM solution (MaaS360)
Help to maintain an asset inventory
Liaising with external service providers where required
Performing tests and research on new software and hardware
Assisting with any major hardware/software upgrades or changes
Managing technical documentation for both in-department and company-wide
Provide support to the IT Manager & IT Technician on larger-scale projects
Deliver basic training on an ad-hoc basis
Training:Expected duration: 16 monthsApprenticeship level: Level 3 (Advanced)
Programme: Information Communications Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2Training Outcome:
Upon completion of the apprenticeship, the applicant will have a Level 3 qualification for an Information Communication Technician
Employer Description:We specialise in providing training, assessments, interventions, and case consultancy in relation to child sexual abuse and harmful sexual behaviour. We work with a range of organisations including children’s services, adult services, law enforcement , fellow charities, the education sector and healthcare, as well as individuals. Our services make a difference to the lives of children and families across the UK.Working Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Initiative,Verbal and written skills....Read more...
Long-Term Contract IT Test Technician opportunity based in Cambridgeshire
Our client, a world class development company who are global leaders in their industry, are currently in the midst of a number of new product introduction programmes to release to the market. As part of this exciting new period of growth, they are looking to recruit a number of experienced professionals to help them make these products a reality.
This role will involve the installation and running of new software directly on the hardware for key new products – think of it like installing an operating system – you will need to load the data and test that it works, reporting any bugs to the development team to repair. Proven experience in this type of environment will be key, as well as strong report writing experience.
Key Skills required – Contract IT Test Technician, Cambridgeshire:
- Experience of installation of software, running test procedures and reporting results
- IT/Software testing on electronics/hardware is essential
- Strong experience with Microsoft Office tools for report writing (Word, Excel etc.)
This contract will not accept candidates operating via a PSC, therefore you will be required to work via an Umbrella company.
For more information or to apply for the Contract IT Test Technician opportunity in Cambridgeshire, please contact Laura Preston – Lpreston@Redlinegroup.Com / 01582 878823 quoting reference LMP1023....Read more...
Fleet Management Support
Assist with managing company vehicles, including servicing schedules, insurance, and compliance requirements.
Maintain accurate fleet records, ensuring all vehicles meet legal and operational standards.
Support the coordination of vehicle assignments and tracking usage data to optimise efficiency.
IT Support & Systems Administration
Provide first-line IT support for internal systems, resolving minor technical issues and escalating where necessary.
Assist in managing IT Hardware for all business areas, including access permissions and licencing allocation.
Support integrating new IT solutions and broader projects to improve operational efficiency.
Business Support & Administration
Assist with scheduling, reporting, and coordination of business operations.
Communicate effectively with internal teams and external suppliers to ensure smooth business workflows.
Manage documentation, records, and internal systems with high accuracy.
Monitor operational performance and suggest process improvements where necessary.
Organise meetings, prepare reports and follow up on action points.
Training Outcome:Upon successful completion of the apprenticeship, there is potential for a permanent position as Operations Coordinator with possible career progression towards Operations Supervisor/Manager roles.Employer Description:Byworth Boilers Ltd is a family-owned engineering company located in Keighley, West Yorkshire. With a workforce of 130 employees, we are a leading manufacturer of industrial boilers, offering high-quality products and services throughout the UK. We are seeking an Operations Coordinator Apprentice to assist with our business operations, specifically focusing on fleet management, IT support, and business administration.Working Hours :Monday-Friday, times to be confirmed.Skills: Excellent communication skills,Pro-active,A positive attitude,High attention to detail,Ability to manage priorities,Problem-solving mindset,Proactive approach to IT,Ability to work independently,Ability to work as a team,Strong IT literacy,Experience in Microsoft Office,Willingness to learn,Interest in fleet management....Read more...
Up to £30,000 DoE + BenefitsAre you passionate about IT and eager to start or develop your career in technical support? Our client is looking for a motivated 1st Line IT Support Technician to join their dynamic team. This is an excellent opportunity to work with a supportive team, gain hands-on experience and grow within a thriving IT solutions company.?Our client provides expert IT solutions tailored to keep the customers businesses running smoothly. Whether they’re a start-up, small business or large enterprise, their team ensures their client’s technology works efficiently, securely and without interruption. They offer a comprehensive range of services including IT Support, Network Solutions, Cyber Security and Cloud Deployment.As a 1st Line IT Support Technician, you will act as the first point of contact for all client enquires, providing exceptional technical support and troubleshooting IT issues efficiently. All work is Windows cloud based systems so an understanding of Office365 is essential.You’ll benefit massively from working within a small, friendly team including a lot of personal one to one training to ensure you have everything you need. Key Responsibilities
You will be Supporting customers around the South of England UK, troubleshooting issues and monitoring systems
Providing 1st line support via phone and remote access but also visiting client’s sites when required.
Working with cloud-based systems.
Microsoft Office and Windows 10 and 11 administration and troubleshooting.
Developing a deeper understanding of the technology involved.
Skills & Experience
Experience of working in an IT Support role, hitting targets and meeting SLAs.
Good knowledge of desktop technologies for Windows 10 and Windows 11, Microsoft Office / Office365
SharePoint, OneDrive and Teams administration and troubleshooting.
A Team Player who enjoys working within a business that supports one another and nurtures their staff.
Maintenance and troubleshooting of printers
Good communication skills – written and verbal
Ability to work as part of a team, diagnose faults and find solutions whilst maintaining strong relationships with customers
Able to follow agreed procedures and documentation
User administration of Microsoft Server / Office365
A base understanding of networking protocols and devices (particularly Draytek Zyxel)
A clean driving licence and vehicle for very occasional visits to client sites
If you are a dedicated and detail-oriented IT Support Technician looking for a new dynamic role, we would love to hear from you. Apply now!....Read more...
KEY RESPONSIBILITIES AND ACCOUNTABILITIES:
Provide technical support: Assist in diagnosing, troubleshooting, and resolving hardware and software issues faced by users, ensuring minimal disruption to their workflow
Hardware and software maintenance: Assist in the installation, configuration, and maintenance of computer systems, including operating systems, applications, and peripheral devices
IT infrastructure management: Support the setup and maintenance of network infrastructure, including switches, routers, and wireless access points
User account management: Assist in creating, modifying, and disabling user accounts, ensuring proper access permissions are maintained
Helpdesk support: Respond to IT support requests, log incidents, and follow up on pending tickets, providing timely and effective solutions to end-users
Documentation and reporting: Maintain accurate records of IT assets, service requests, and technical documentation, contributing to knowledge management and continuous improvement
IT projects and upgrades: Support the implementation of IT projects, including hardware or software upgrades, system migrations, and new technology rollouts
IT security: Adhere to security policies and assist in the implementation of security measures, including user awareness and compliance
Collaborate and learn: Work closely with the IT team, collaborating on projects, sharing knowledge, and learning from experienced technicians in the field
Professional development: Engage in ongoing training and self-study to enhance technical skills and knowledge, actively working towards achieving industry certifications
The post holder is required to support and encourage the ethos and objectives, policies and procedures of the Trust and each academy as agreed by the Board of Directors and Local Governing Bodies
ESSENTIAL CRITERIA:
Excellent problem-solving and analytical skills with attention to detail
Strong communication and interpersonal skills, with the ability to work effectively as part of a team
Basic understanding of computer hardware, operating systems, and common software applications
Ability to learn new technologies quickly and adapt to changing environments
A commitment to delivering high-quality customer service and a positive user experience
Enthusiasm for, and the commitment to, the development of ICT within schools
A willingness to continuously learn and develop professionally, keeping up to date with industry advancements
Commitment to the values of the school, particularly to raising student achievement
Team player and excellent interpersonal skills with a good level of networking expertise
Willingness to work flexible hours as required.
To be committed to safeguarding and promoting the welfare of children and young people and follow the safeguarding policy
DESIRABLE CRITERIA
Experience of Microsoft suite and Office 365
Previous IT experience: any prior experience or exposure to IT support, computer systems, hardware/software troubleshooting, or any relevant technical roles
Experience of supporting audio, visual and other classroom technologies
Experience of building and maintaining ICT equipment
Familiarity with networking concepts and protocols
Training:IT Solutions Technician Apprenticeship Level 3 Standard.
Blackburn College - day release. Training Outcome:You can pursue a career in the digital industry or advance to a Higher-Level Apprenticeship. Employer Description:The Education Partnership Trust (EPT) was established in 2012 as a not-for-profit multi-academy trust and approved academy sponsor. Our vision is to create outstanding schools which transform learning, lives and communities.Working Hours :Monday to Friday, working hours to be confirmed.Skills: Communication skills,IT skills,Problem solving skills,Analytical skills,Team working,Experience of Microsoft Suite,Experience of Office 365,Committed to safeguarding....Read more...
Holt Executive is excited to partner with a leading global connectivity provider in the search for an exceptional IT Infrastructure Engineer. This collaboration highlights our shared commitment to delivering innovative solutions and attracting top-tier talent. We are seeking a skilled professional to play a key role in providing day-to-day hands on technical support and management of the internal Corporate and customer-managed IT Infrastructure and projects. This partnership reflects Holt Executives dedication to connecting forward-thinking companies with outstanding candidates who drive innovation and success. Be Part of the Future of Global Connectivity
We are seeking a talented and motivated IT Infrastructure Engineer to join a dynamic team working on cutting-edge connectivity solutions. This is a fantastic opportunity to be part of a forward-thinking organization, contributing to the development and maintenance of advanced systems that enable seamless communication across industries worldwide.
About the Role: The role involves providing hands-on technical support and management of both internal and customer IT infrastructure, ensuring 24/7 service delivery, and acting as an expert on corporate systems and servers, while supporting internal users and remote sites globally Key Responsibilities:
- Build, maintain, and support physical/virtual environments, network storage, and backup/recovery systems to ensure high service availability.
- Manage and support corporate IT infrastructure for HQ, remote offices, and customers, ensuring seamless operation and integration.
- Ensure server builds and network configurations align with IT security policies and accreditation standards.
- Maintain software compliance for server operating systems, applications, and client licenses, including regular audits.
- Monitor server and service performance to ensure efficient operation.
- Manage email infrastructure, including Exchange, cloud continuity services, SPAM filtering, and mobile device management (MDM).
- Adhere to departmental change control processes and contribute to CCB meetings.
- Build and maintain IT hosting infrastructure, including storage, virtual environments, email, and backups.
- Build and maintain IT security infrastructure, including antivirus, update/patch management, and web filtering.
- Build and maintain telephony equipment and servers, and install telephones on desks.
Requirements:
- HND/Degree in Computer Science or related discipline, or at least 10 years experience in a demanding environment with a 100+ user network, including remote sites.
- Extensive experience with virtual environments (VMware).
- In-depth experience with email services, including Microsoft Exchange, Spam Filtering, cloud messaging, and continuity services.
- Strong knowledge of Windows OS administration, Active Directory management, Group Policies, user/group management, and PowerShell.
- Extensive experience maintaining server hardware and storage systems (NAS, SAN).
- Strong understanding of IT security (anti-virus, hard drive encryption, client hardening, authentication).
- Experience in High Availability environments, including clustering and disaster recovery.
- Solid technical knowledge of IP network fundamentals.
- Ability to achieve Direct Vetted Status (DV).
Desirable Skills:
- Linux knowledge an advantage
- Experience of Blackberry UEM server or Mobile Device Management (MDM).
- Experience of administering and supporting IP phone systems.
- In-depth experience of SNMP monitoring tools. Author: Nigel Quinn Document: IT Infrastructure Support Engineer Page: 4 of 4 Version 1.0 Date of Issue:
- A sound technical knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam, Microsoft SQL Server.
- Relevant Microsoft qualifications are a strong bonu.
What We Offer:
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and certifications.
- A collaborative and innovative work environment.
- The chance to work on impactful projects in a fast-evolving industry.
If youre passionate about technology and eager to play a critical role in delivering innovative connectivity solutions, wed love to hear from you. Apply now to join a team dedicated to shaping the future of global communication. We are also a Disability Confident employer.....Read more...
As an IT Apprentice you will play a crucial role in ensuring our technology systems run smoothly and efficiently for our customers. You will work alongside experienced IT professionals, providing first-line support to our customers and assisting with the maintenance, configuration, and troubleshooting of hardware, software, and network systems. This apprenticeship will provide you with the foundation to become a skilled Digital Solutions Technician.
Day to day tasks:
Provide first-line IT support to end-users, resolving technical issues via phone, email, and in person
Assist with setting up, configuring, and maintaining hardware and software systems
Troubleshoot network, hardware, and software problems, ensuring minimal downtime by diagnosing and resolving
Support the implementation and testing of digital solutions
Collaborate with IT teams on system upgrades, deployments, and documentation
Maintain accurate records of technical issues and solutions
Learn and apply best practices in cybersecurity and data protection
Training:Your apprenticeship training will lead to the Digital Solutions Technician at Level 3 and will be delivered remotely with scheduled tutorials with an experienced tutor from Estio Training. Topics covered will include Working in IT, Testing & Problem Solving, Introduction and Extended Networks, Security and Cloud Systems. Training Outcome:Fidelity is part of the Hermitage Innovation Group. We really value our people and pride ourselves on our loyal team. We genuinely see this as a career opportunity for the right candidate. Employer Description:EPoS industry leaders for over 25 years
At Fidelity EPoS, we are one of the UK’s leading providers of fully integrated EPoS systems. Our solution has been built to support retail and hospitality businesses from a single system. Making it the ideal solution for many business types.
Over the last 25+ years, we have evolved into experts in the supply and support of highly functional, robust and easy to use electronic point of sale systems. Our enviable platform and support service keep our customers choosing to work with us for an average of 10 years.Working Hours :37.5 hour week working Monday to Friday. Your exact hours will be discussed and agreed at interview.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Logical,Team working,Keen in interest in IT,Microsoft Office Products....Read more...
As our IT Support Technician Apprentice, you'll be the first point of contact for our clients, ensuring their technical issues are resolved swiftly and effectively. Your responsibilities will include:
Client Support: Provide remote and on-site IT support to schools and business clients, troubleshooting hardware, software, and network issues
Home Assistance: Assist home users with their tech needs, including in-home support and repairs
System Maintenance: Perform routine IT maintenance tasks such as software updates, backups, and system monitoring
Device Setup: Configure and set up new devices, including laptops, desktops, and peripherals
Customer Service: Deliver exceptional service, building strong relationships with clients and ensuring their satisfaction
What we're looking for:
People Skills: You're friendly, approachable, and communicate effectively with diverse clients
Tech Enthusiast: A genuine passion for IT and a desire to develop your technical skills
Problem Solver: Strong analytical abilities with a logical and methodical approach to troubleshooting
Team Player: Ability to work both independently and collaboratively within a team environment
Local Commitment: Residing locally with intentions to stay and grow within the community
Customer Service Experience: Prior experience in customer service is ideal
Driving License: A full UK driving licence and willingness to travel to client sites when required
Training:
The training is delivered fully remotely and classes are bi-weekly
Training Outcome:
We are looking to offer full time employment upon successful completion of the Apprenticeship
We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
Employer Description:At Device Doctors, we're more than just an IT services provider; we're a close-knit team passionate about delivering bespoke IT solutions to local businesses, schools, and home users. Our mission is to empower our clients with reliable, hassle-free technology, allowing them to focus on what they do best. As a small business with big ambitions, we're on the lookout for a dynamic IT Support Technician Apprentice to grow with us.Working Hours :Monday- Friday
9am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Password resets for clients
Working on a ticketing system to resolve IT issues
Providing technology support via email, over the phone and video calls
Investigate, diagnose and resolve IT issues
Involved with installing, configuring and upgrading hardware internally
Opportunity to maintain/upgrade the internal network system
Install and upgrade software virtually for clients
Maintain client's databases and manage access
Training:As a L3 IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.Employer Description:Clearcare provides all the tools you need to manage your children’s setting in one complete software solution, without the hassle of multiple and expensive licenses.
With 21 years of history, we’ve refined our software to include everything you need to manage children’s homes, supported accommodation for care leavers, schools with SEND, family assessment centres and secure units.Working Hours :Monday to Friday, 9am to 5pm.Skills: Communication skills,IT skills,Customer care skills,Willingness to learn....Read more...
· Providing first-line IT support to internal and external users via phone, email, messaging, and video calls.
· Troubleshooting hardware and software issues using IT service management tools like Halo ITSM.
· Assisting with password resets, user account management, and software installations.
· Installing, configuring, and upgrading hardware components (RAM, CPU, GPU, PSU) and peripheral devices (printers, Bluetooth devices, etc.).
· Supporting networked devices, including routers, switches, firewalls, and UPS systems.
· Maintaining wired and wireless network configurations.
· Assisting with IT security tasks, including multi-factor authentication and antivirus configurations.
· Documenting IT tasks, escalations, and resolutions using IT service management platforms.Training Outcome:Possible full-time position within the business and progression onto Level 4. Employer Description:Wedge Group Galvanizing Ltd is the UK’s largest hot-dip galvanizing organisation, with 14 sites nationwide. For over 150 years, they have provided essential corrosion protection for steel structures, from street furniture to major infrastructure projects like bridges and stadiums. As a family-owned business, they are committed to fairness, trust, and long-term career development for their employees.Working Hours :Monday to Friday, 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working....Read more...
Assist in the installation and configuration of computer operating systems and applications
Perform basic troubleshooting and support tasks under supervision
Prepare, pack, and ship IT equipment to clients or end-users
Maintain accurate records of hardware and software deployments
Provide friendly and professional assistance to users via email, phone, and ticketing systems
Work closely with the Service Desk team to learn and develop troubleshooting skills
Follow IT processes and procedures to ensure smooth service delivery
Keep up to date with IT industry developments and actively participate in training
Training:
Delivery to be completed on site and off the job training either at Barnsley College or your place of work
Student to complete an Information Communication Technician Level 3 Apprenticeship
Training Outcome:
Possible career progression
Employer Description:Contrac is a dynamic and growing Managed Service Provider (MSP), delivering top-tier IT support and solutions to businesses.Working Hours :Monday to Friday, hours to be discussed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
This is a fixed-term apprenticeship, typically lasting 18-24 months, but it may be shorter or longer depending on your skills and experience and the pace you complete the programm
You’ll be part of a friendly team of five, led by an experienced team leader, providing IT support across Clacton Coastal Academy, Tendring Technology College, and Hamford Primary Academy
Your role will include diagnosing and resolving issues with Windows, Apple, and Chrome devices, supporting AV systems, software roll-outs, asset management, and maintaining strong customer service
Working alongside third-party partners and your team, you’ll learn how to solve problems and deliver IT support that makes a difference to the people who rely on it
Training:
Earn while you learn: Gain hands-on experience and achieve an IT Solutions Technician apprenticeship standard (Level 3) – a qualification respected across all sectors
Receive high-quality training: With regular support from a dedicated trainer, virtual sessions every two weeks, and formal reviews every 12 weeks, you’ll be set up for success
Be part of something bigger: Help us support our schools by providing reliable, innovative IT support that allows our staff and students to thrive
You may also be required to complete maths and English Functional Skills (this will be determined by your existing qualifications). Your Trainer will meet with you virtually every two weeks, with onsite observations and formal reviews taking place every 12-weeks
You will fully commit to the 20% off-the-job training requirements of the post alongside your normal day-to-day job
Training Outcome:
This is an exciting opportunity to be in a real job, with real variety, from day one whilst working towards a qualification
Potential to secure permanent positions within our central services team
Transferable skills: Develop technical, problem-solving, and communication skills that will help you thrive in a range of industries, not just education.
Opportunities for specialist roles, such as IT support technician, network engineer, or systems analyst
Possibility to progress to senior roles, including IT manager or project leader
Commitment to supporting your professional growth and career ambitions at Lift Schools
Employer Description:Who is Lift Schools?
Lift Schools is made up of 57 primary, secondary and special schools, educating more than 33,000 pupils across the country. We believe education can transform lives – and we want every child in our schools to achieve their full potential.
Our mission:
1. We will provide an excellent education to every child, in every classroom, every day.
2. With excellent leadership and teaching in every school, we will help children go on to lead successful and happy lives.
3. We will work with others beyond our network to benefit more children and communities.Working Hours :Monday to Friday, hours to be confirmed.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Administrative skills,Team working....Read more...
Provide IT installation, configuration and support services to our clients.
Be confident with clients via telephone, remote web access and on-site visits.
Ensure client enquiries and requests are dealt with promptly and efficiently.
Maintain accurate records of outstanding, in progress and completed work.
Communicate technical advice to clients with differing IT knowledge levels.
Assisting and being assisted by colleagues to provide prompt customer resolutions.
Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Employer Description:ACIT Solutions Ltd is an established IT Solution Provider for small businesses in Wickford. Our goal is to provide the highest levels of customer satisfaction to our hundreds of customers, providing them with the right solutions they need for their businesses to flourish.Working Hours :To be confirmed at interview.Skills: Communication skills,IT skills....Read more...
Job title: Head of IT Services and Infrastructure
Location: London , UK
Whom are we recruiting for?
The client is a leading renewable energy company specializing in the development, investment, and management of renewable energy projects across Europe. With a commitment to sustainability, they are dedicated to driving the transition to a clean energy future by optimizing their portfolio of wind, solar, and other renewable energy assets..
What will you be doing?
-You will collaborate closely with stakeholders within and beyond IT to define and realize the strategy and drive continuous improvementand be responsible for developing and implementing a comprehensive strategy for IT service and infrastructure managemen
-You will be ensuring timely and effective support for end users through multiple channels, and maintaining clear SLAs and performance metrics.
-You will involve overseeing the technology environment, including network, telephony, end-user devices, meeting room technology, and cloud infrastructure, as well as manage and improve office tools for productivity and collaboration, oversee the budget to ensure cost-effective use of resources, and stay current with industry trends and emerging technologies to keep our IT infrastructure competitive.
- You will be ensuring compliance with relevant regulations and standards, including data protection and cybersecurity, and monitor and report on the performance of IT services and infrastructure, adjusting strategies as necessary to achieve desired outcomes.
Are you the ideal candidate?
-Bachelor’s degree in Economics,Mathematics, Business, or a related field.
-Experience within the Renewable energy industry will be preferred.
-Leadership and Management experience
-In-depth knowledge of IT infrastructure and service management and knowledge of ITIL and DevSecOps practices.
What's in it for you?
Competitive salary and performance-based bonus.
Unique Career progression
A flexible contributory pension scheme
Who are we?
Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors. We give 1% of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions for poverty-stricken communities.....Read more...
Provide technical support to end-users via phone, email, or in person.
Assist in troubleshooting hardware and software issues, escalating complex problems as necessary.
Install and configure computer systems, software, and network devices.
Set up and maintain user accounts, passwords, and permissions on various systems.
Perform regular system updates and software patches.
Assist with network maintenance and monitoring.
Support and maintain local area networks (LAN), wide area networks (WAN), and other IT infrastructure.
Document issues, resolutions, and any actions taken in support logs.
Provide training and guidance to end-users on basic software, hardware, and IT best practices.
Collaborate with the IT team to ensure smooth and efficient daily operations.
Take part in projects to improve systems, software, and processes.
Maintain and manage hardware inventory, including computers, printers, and other IT equipment.
Assist with data backup and recovery procedures.
Training:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions.We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Throughout the program, you will receive dedicated support from your tutor to ensure your success. This will include support in completing any necessary Functional Skills in English and maths.Upon completing your apprenticeship, you will be awarded the Level 3 Information Communication Technician Apprenticeship Standard.
All training will be delivered online by Wise Origin, offering flexible, expert led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments.Training Outcome:Ongoing career development and progression opportunities upon successful completion of the apprenticeship.Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions.
We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday to Friday 8.30am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Providing IT support to both internal teams and external clients.
Troubleshooting technical issues across various software and hardware platforms.
Assisting with system maintenance, updates, and installations.
Learning about networking, cybersecurity, and cloud-based services.
Working as part of a dedicated IT support team to ensure smooth daily operations.
Engaging with customers to provide high-quality technical support.
Training:
L3 Information communications technician Apprenticeship Standard
Training Outcome:Possible full-time position within the business and progression to Level 4. Employer Description:Unilink Software is an award-winning company providing innovative software solutions for the criminal justice sector. Their work makes a real difference, improving efficiency and security in prisons, probation, and law enforcement. With a supportive and flexible working environment, Unilink Software is the perfect place to start your IT career.Working Hours :Monday to Friday, shifts TBC.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
The successful candidate will be working within the technical services side of our business; Testing, configuring and fault finding on a huge range of technology related hardware.
Ideal candidate should have some basic knowledge and more importantly a keen interest in laptops, desktop PC’s, Apple hardware and server technologies.
Typical roles and responsibilities include:
Desktop PC and Laptop software builds and imaging
Testing and fault finding of various IT and Audio Visual Hardware
Providing Hard Drive / Solid State disks erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT and Audio Visual Hardware
Maintaining stocks of equipment
Following in-house procedures from start to finish
Training:
Level 3 Information Communications Technician Apprenticeship Standard.
Functional Skills in maths and English if required.
Blended on/off the job training and location to be confirmed.
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available.
Employer Description:Our client are a nationwide remote IT support and services company specialising in providing business IT Support and managed services exclusively for businesses.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Responding to helpdesk requests remotely and providing timely technical support
Taking help desk calls, logging and tracking calls, and ensuring that all issues are properly recorded and resolved
Performing hardware and software repairs in their well-equipped workshop facility
Assisting with the installation of hardware and software, ensuring seamless integration and functionality
Carrying out network documentation and reporting to maintain accurate records
Assisting with sourcing IT equipment and software to support ongoing projects
Participating in on-site visits to educational institutions, providing technical assistance and troubleshooting as needed
Training:
IT Solutions Technician Level 3 Apprenticeship Standard
Online training with Baltic Apprenticeships fully qualified trainers
Training Outcome:
Potential for a full time job role upon completion
Employer Description:Partnership Education is seeking a dedicated and motivated individual to join their team as an IT Support Apprentice. This apprenticeship offers a fantastic opportunity to gain valuable hands-on experience in a dynamic and supportive environment.
Partnership Education is a leading provider of educational solutions, dedicated to transforming the learning experience for students and educators alike. As an IT Support Apprentice, you will have the chance to work alongside their experienced team and contribute to their mission of empowering educational institutions.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills....Read more...
Manage the day-to-day operation of the IT helpdesk, providing administrative support for IT-related business functions
Provide 1st and 2nd line support to both staff and tenants
Take ownership of open issues, working through to resolution, including collaboration with third-party vendors as required
Perform hardware repairs and upgrades as needed
Carry out hands-on tasks such as moving and installing physical equipment
Undertake hardware and software installations
Effectively communicate issues and solutions to the business and within the IT team
Contribute to IT projects, including product testing, research, implementation, and post-support
Assist in monitoring and maintaining the company server, network, and online infrastructures
Collaborate with the company approved suppliers in executing necessary tasks
Review company technologies, procedures, and processes, identifying improvements and operational benefits
Assist in developing company policies and procedures
Document solutions and troubleshooting processes
Maintain a safe and tidy work environment, adhering to safe working procedures
Training:
Information Communications Technician Level 3
Training is delivered entirely remotely. The apprentice will attend lessons either from home, or in the office. This will be discussed at a later stage
Training is on a bi-weekly basis
Training Outcome:
Further responsibilities and career progression within the organisation
Further qualifications and training will be available beyond completion of the apprenticeship, with opportunities to branch off into other aspects of IT and Cyber Security
Employer Description:The organisation is a not for profit Limited company based in Rainham, Essex on a 19 acre site, split over 3 building. The organisation supplies high grade office, teaching, workshop and conference space to an on-site tenant base of over 100 companies and additionally to business in the local area.Working Hours :Monday to Friday 9am to 5pm, however, working hours negotiable.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Day-Day Responsibilities:
You will be responsible for enhancing children's learning by becoming a keyworker
You will be responsible for intimate care
You will be responsible for interacting with parents and handing over at the end of the day
You will be responsible for uploading information onto our online system
You will be responsible for the safeguarding and welfar of the children at all times
Benefits:
You will receive your birthday off paid
Your christmas holiday is paid
20 days AL and 8 days paid bank holidays
Training:Paragon Skills is a leading national Apprenticeship training provider, supporting over 4,000 learners and 1,500 organisations. Paragon Skills has some of the highest success and achievement rates in the industry.
It has an Ofsted Grade 2 Good rating and an overall achievement rate of 71.4%, exceeding the national average of 65.6%. Using a blended approach, learners are always at the forefront of our priorities. All learners are assigned a Personal Tutor who will be their main point of contact.
This involves regular catch-ups, check-in emails and calls. Your employer will agree to give you 20% of your working hours solely towards your study.
This will give you every chance to achieve the highest grade possible! On completion of this 12 month apprenticeship you will have gained; Level 2 Ealy Years Practitioner Apprenticeship.Training Outcome:
Possibility of a full time role after the completion of the apprenticeship
Employer Description:Chatter Bugs Day Nursery is a family run nursery located in Collier Row, Essex. It is run by parents for parents. The nursery provides a fun, exciting, safe and secure environment for children, making it your child's home away from home.
Chatter Bugs has been established to provide high quality day care for young children. It offers the high standards that parents have come to expect from a nursery setting, along with the stimulating development and learning that children need during their vital growth years.
The nursery understands how important it is for parents to place their children in the right nursery setting, so with this in mind, the management of the nursery ensure that it offers UNIQUE and EXCITING features, that make it the child's fun zone.Working Hours :Monday - Friday (shifts range between 08:00 - 18:00).Skills: Communication skills,Organisation skills,Patience....Read more...
Sacco Mann's specialist IP recruitment division is proud to partner with this thriving patent and trade mark practice as it continues to grow.
A rare opportunity, within the current market, they have instructed us to find an established CITMA qualified Trade Mark Attorney to work within a close-knit team, handling a variety of work.
What’s in it for you?
A competitive package with hybrid working and scope to work 4 or 5 days out of London, the North West or the South West.
Variety and quality of work from an existing, growing, client base with scope to add to it if you wish.
Autonomy and support: take charge of your own caseload within a collaborative team environment.
A balanced approach to work and life both within it and beyond it: this is a commercially astute and financially successful practice which prides itself on looking after both clients and colleagues.
Responsibilities
Handling a ready made caseload of trade marks work, including some exposure to contentious matters.
If desired, opportunity to attend conferences and other networking events to develop additional business.
About You
The ideal candidate will likely be circa 2-5 years' qualified and enjoy working closely with clients and colleagues, both more and less experienced. Whilst networking and business development are well supported, the primary focus for this role is delivering an excellent service to existing clients as well as supporting them and your colleagues.
For a conversation in confidence about this CITMA qualified Trade Mark Attorney role, please do contact Catherine French on 0113 467 9790 / catherine.french@saccomann.com or Claire Morgan on 0113 467 9799 / claire.morgan@saccomann.com
....Read more...
