JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
As North America's largest roofing maintenance service provider, we're obsessed with making good roofs, and good buildings, better. Restoring instead of replacing wherever we can is the right thing for our customers and our planet, and it's a big part of what makes Tremco Roofing and WTI so unique. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
Tremco CPG, Inc is currently looking for a Senior IT Collaboration and LMS Specialist. This position is responsible for actively implementing and managing the Global IT communication and collaboration strategy including learning technologies, education programs, guidance on collaboration and IT user best practices in partnership with CPG's Counties, region, and sites. This will involve working with RPM IT where necessary. To provide assistance to all IT departments and its members regarding internal general IT processes, governance, best practices, FAQs, documentation, and communication (How IT Markets themselves). To actively implement and manage the Global IT communication and collaboration strategy including learning technologies, education programs, guidance on collaboration and IT user best practices in partnership with CPG's Counties, region, and sites. This will involve working with RPM IT where necessary. To provide assistance to all IT departments and its members regarding internal general IT processes, governance, best practices, FAQs, documentation, and communication (How IT Markets themselves).
Roles & Responsibilities (will include but not limited to):
1) Communication Strategies:
Plan and execute communication strategies to enhance collaboration, publish information, and promote best practices within the IT team. Provide assistance and guidance to users, addressing queries and challenges related to system usage.
2) Stakeholder Engagement:
Collaborate with stakeholders across various countries, regions, and sites to ensure their active participation and support for relevant IT activities. Raise relationships and communication channels to enhance collaboration and alignment with organizational goals.
3) Knowledge Management ITSM and QuickHelp:
Oversee the organization's knowledge management practices, ensuring the development and maintenance of a robust knowledge base. Implement strategies to capture, organize, and share knowledge effectively.
4) Training and Development:
Design and deliver training programs to enhance communication skills and promote a collaborative work environment. Identify opportunities for continuous improvement and skill development within the team. Provide technical support for SAP Enable LMS (SAP ERP) and collaborate with ERP Team on developing ERP training programs
5) Documentation Management:
Develop documentation processes for Global IT including creating, maintaining a comprehensive system.
Skills Required:
Communication skills - Strong written and verbal communicator, able to communicate with team members, management personnel, and end users throughout the organization.
Stakeholder management - Able to influence Senior managers to enact change
Technical skills - Over 5 years IT experience; Good understanding of computer software and hardware, Especially Collaboration, and communication systems.
Process enhancement - Able to develop and implement policies and procedures. Understanding how to continually assess and improve processes.
Proficient IT marketing skills - Effectively promoting IT solutions and driving adoption within the organization.
The salary range for applicants in this position generally ranges between $58,000 and $73,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
Head of ITHertford (Office based)Company: ConfidentialMAIN PURPOSETo manage the IT needs of the business across all international group companies, ensuring high availability of service, security and compliance are maintained whilst controlling costs and driving forward IT based improvements.RESPONSIBILITIES OF JOB
Lead a small IT team, managing workloads, deadlines and communication.Manage external IT support provider to ensure high service level for end users across all international group companies.Liaise with IT support providers in each country to manage internal infrastructure and network.Review and negotiate IT support providers in each country contracts to ensure the business is getting the best value for money.Lead and oversee IT projects, including internal and external integrations and new system implementations.Implement, maintain, and enforce cyber security policies in conjunction with IT Security company.Lead improvements to documentation for in-house developments to ensure continuity.Ensure adequate Disaster Recovery procedures are in place and maintained.Construct the annual IT budget for the group in line with the business’ requirements and control costs against the budget.Create and maintain the IT asset register.Any other reasonable tasks, as required by the business.
PERSON SPECIFICATION
Minimum 3 years’ experience in an IT leadership role.Educated to degree level in an IT qualification.Strong, broad knowledge of IT disciplines.Experience managing a Microsoft Azure based platform.Experience with EDI and API integrations.Experience of working with an ERP system (Microsoft Dynamics NAV preferred).Proficiency with SQL scripting and SQL Server.Proven track record of systems implementation (ERP/WMS).Advanced proficiency in Microsoft Office, especially Excel.Knowledge of C# Development would be an advantage.Knowledge of PowerBI would be an advantage.Strong leadership and interpersonal skills.Exceptional communication skills, both written and verbal.
Monday – Friday , 9am till 6pm (1 hour lunch)Salary - £CompetitiveBenefits:
Company pensionEmployee discountFree parking
If you are interested in this opportunity, please apply ASAP.*PLEASE NOTE – by applying to this position, you agree for your CV to be submitted to our client, for whom we are working on a confidential basis. Please note - we are working on a job advertising-only basis for them, rather than the full recruitment process. They shall contact you directly should your application make their short-list. You also agree to our Privacy Policy: acapella-recruitment.co.uk./privacy-policy.html which can be found on our website.....Read more...
JOB DESCRIPTION
Job Title: Vice President of Global Applications & IT Products
Location: Vernon Hills, IL
Department: IT
Reports To: CIO
Direct Reports/Manages others: Yes
Hybrid Schedule: Our hybrid work environment includes two (2) remote days/week. Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
Summary:
Seeking a transformational, experienced, and dynamic leader as VP of Global Applications and IT products. VP will report to RPM Consumer group CIO and collaborate with other IT leaders to build enterprise-wide IT strategy. The VP will possess current knowledge and future vision of leveraging information technology to deliver technology capabilities directly supporting business objectives.
Responsibilities:
As a member of the CIO team, contribute as a strategic and analytical thought partner to support and achieve key business and financial goals. Build strong and productive relationships with all business leaders to position IT as a business enabler with Platform driven roadmaps. Lead and Drive DevOps and agile transformation with IT platforms roadmaps Organize and oversee the IT team, including associates and contractors (onsite, virtual, and offshore), to maximize the delivery and value of technology services. Define and drive departmental performance via IT key performance objectives aligned with the company's objectives and ensure on-time execution within budget. Recruit, coach, and empower a talented team of IT professionals. Identify pipeline talent and commit to their growth by providing stretch opportunities. Ensure collaboration of IT groups (Products, Application platforms, Infrastructure operations, and other RPM IT groups), with Commercial (Sales & Marketing), Corporate (Finance & HR), and Operations (Manufacturing & Supply chain) business teams.
Qualifications:
Must have 20+ years of experience within IT, with at least 7+ years of global IT leadership responsibilities in an environment with a mix of on-premises, hosted, and cloud hardware and software. Deep experience in leading digital technology adoption with commercial (Sales and Marketing) and manufacturing functions. Experience with ERP (SAP) implementation and systems consolidation is a plus. Bachelor's degree is required, and a master's degree is a strong plus. Demonstrated experience in strategic planning, organizational design and development. Aptitude to establish a strong agile product management discipline in IT. Ability to effectively communicate and instill confidence with peers and all key stakeholders with excellent business acumen and sound business judgment. Knowledge of public company regulatory and compliance standards.
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis.
Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online!....Read more...
Venquis currently have an opportunity available for a Senior IT Infrastructure Manager/ Director with a leading investment management organisation based in the heart of Munich.
The organisation operates globally in the realm of alternative investments, emphasising a hands-on operational approach. Its focus areas encompass Private Equity, Private Debt, and Real Estate investments. It maintains various investment platforms, including those tailored for European Opportunities, Equity Opportunities, and Growth Capital.
Its specialisation lies in identifying and capitalising on complex investment opportunities with significant potential for operational enhancement. These opportunities may include corporate restructuring, the establishment of corporate platforms, succession planning, and tailored financing solutions. With a track record of approximately 300 completed transactions, it consistently delivers above-average returns for stakeholders. The organisation's dedication to operational excellence, coupled with its proficiency in executing intricate transactions, sets it apart in the industry.
As the Senior IT Infrastructure Manager/ Director you will be expected to competently conduct the following:
Responsibilities
Define and refine the organisation's infrastructure strategy encompassing cloud services, Microsoft tenant management, network infrastructure, data center operations, telephony systems, software deployment, end-user device management, and IT security. Oversee and coordinate activities with external IT service providers. Conduct regular reviews of IT processes, making adjustments to align with evolving requirements as needed. Provide expertise and support for infrastructure-related initiatives, particularly in the context of IT carve-outs within the organisation's portfolio companies. Assume project management responsibilities, including the coordination of project teams and external service providers. Guide processes from initial requirement gathering through to implementation and acceptance.
A bit about your background...
Profile
Possess 7-10 years of hands-on experience in IT infrastructure management, with a proven track record of shaping IT infrastructure architecture. Demonstrate proficiency in orchestrating cloud migration endeavours, with particular expertise in platforms such as Microsoft Exchange. Have experience in engaging and managing third-party service providers to support organisational objectives. Familiarity with Microsoft ENTRA and adeptness in managing the Microsoft tenant, working closely alongside external service providers. Exhibit strong communication skills and a pragmatic approach to problem-solving. Capable of effectively leading distributed teams, steering their efforts, and tracking progress towards desired outcomes. Fluency in both German and English, both written and verbal, is essential.
Should you be interested to find out more, please apply online being sure to upload a copy of your most up to date CV.
No terminology in this advert is intended to discriminate on the grounds of gender, race, age, national origin, sexual orientation, and we confirm that we are happy to accept applications from persons of any age or experience for this role.....Read more...
Job Title: Cluster IT managerSalary: AED 10-12,000 plus full family packageLocation: Doha Is a great opportunity to join a respected hotel group and manage 3 sites in Doha. The company has lots of new units opening and therefore bring great chances for progression and development. AS well as a competitive salary you will receive a full family package that includes accommodation, insurance, phone allowance and annual flights home. About the Cluster IT manager position
Providing IT support for 3 sitesDealing with networking, infrastructure and desktop supportWorking with colleagues and customersOffice 365Representing the brand
The successful Cluster IT manager
3 years IT management experienceIT experience in a hotel settingExperience in MENA region beneficialWilling to relocate
If you are keen to discuss the details further, please apply today or send your cv to Hayley....Read more...
A leading special education school in South London is now looking for a skilled IT Technician to join the team and support the smooth operation and development of the school’s IT systems.This specialist school provides excellent education and wider learning opportunities for children and young people (aged 2-19 years) with vision impairments, with and without additional hearing impairments, disabilities, and medical needs. The school also has an on-site, “Outstanding”-rated residential provision for up to 24 boarders, offering an extended supported environment to relax, make friends, and explore hobbies and interests outside of the classroom.As an IT Technician, you will join an experienced team in providing general IT support across the school. Your role will focus more on server development and increasing capacity – including server administration, systems monitoring and troubleshooting, and modernisation of legacy systems – to ensure the school’s digital systems can best support the learning of its SEN pupils.This is great opportunity to support the optimisation of IT for users with a diverse range of abilities and digital literacy, as well as to build strong relationships with colleagues both in education and in wider education support services.This is a fixed-term, term-time role for an IT Technician (37.5h per week, 41 weeks per year). Person specification:
(Essential) Previous experience as an IT Technician or similar(Essential) Solid IT Generalist skills and familiarity with Microsoft Active Directory(Desirable) Previous professional IT experience within a school setting(Desirable) Previous experience with computer accessibility and assistive technology
Benefits / enhancements include:
Personalised induction programmePositive and supportive team environmentFurther learning and development supportFree local gym membershipEmployee Assistance ProgrammeLocal Government Pension SchemeEmployee referral scheme....Read more...
A leading special education school in South London is now looking for a skilled IT Technician to join the team and support the smooth operation and development of the school’s IT systems.This specialist school provides excellent education and wider learning opportunities for children and young people (aged 2-19 years) with vision impairments, with and without additional hearing impairments, disabilities, and medical needs. The school also has an on-site, “Outstanding”-rated residential provision for up to 24 boarders, offering an extended supported environment to relax, make friends, and explore hobbies and interests outside of the classroom.As an IT Technician, you will join an experienced team in providing general IT support across the school. Your role will focus more on server development and increasing capacity – including server administration, systems monitoring and troubleshooting, and modernisation of legacy systems – to ensure the school’s digital systems can best support the learning of its SEN pupils.This is great opportunity to support the optimisation of IT for users with a diverse range of abilities and digital literacy, as well as to build strong relationships with colleagues both in education and in wider education support services.This is a fixed-term, term-time role for an IT Technician (37.5h per week, 41 weeks per year). Person specification:
(Essential) Previous experience as an IT Technician or similar(Essential) Solid IT Generalist skills and familiarity with Microsoft Active Directory(Desirable) Previous professional IT experience within a school setting(Desirable) Previous experience with computer accessibility and assistive technology
Benefits / enhancements include:
Personalised induction programmePositive and supportive team environmentFurther learning and development supportFree local gym membershipEmployee Assistance ProgrammeLocal Government Pension SchemeEmployee referral scheme....Read more...
Job Title: Cluster IT managerSalary: AED 10-12,000 plus full family packageLocation: Abu Dhabi Is a great opportunity to join a respected hotel group and manage 3 sites in Abu Dhabi with a 4th opening soon. The company has lots of new units opening and therefore bring great chances for progression and development. AS well as a competitive salary you will receive a full family package that includes accommodation, insurance, phone allowance and annual flights home. About the Cluster IT manager position
Providing IT support for 3 sitesDealing with networking, infrastructure and desktop supportWorking with colleagues and customersOffice 365Representing the brand
The successful Cluster IT manager
3 years IT management experienceIT experience in a hotel settingExperience in MENA region beneficialWilling to relocate
If you are keen to discuss the details further, please apply today or send your cv to Hayley....Read more...
Head of IT
Location: East Grinstead, West Sussex (Hybrid)
Salary: £50k - £55k (DOE) + Excellent Benefits
Job Type: Full-Time, Permanent, Monday - Friday
The Client:
Our client is a reputable educational firm, offering diploma courses in nutrition, herbal medicine, acupuncture, and health coach.
The Role:
As a Head of IT, you will lead IT operations, manage projects, supervise project lifecycles, and nurture partnerships with third-party suppliers.
Responsibilities:
* Provide technical support to both students and staff via multiple channels, maintaining SLAs and prioritising tasks.
* Administer websites, handle platforms like WordPress, Plesk, and AWS.
* Manage databases (MySQL & FileMaker) and Moodle systems.
* Continually enhance online platforms and assist in the development of new systems.
Requirements:
* Previously worked in a similar role.
* At least 3-5 years of experience in office 365, HTML, SQL, PHP, or similar web languages.
* Experience in managing websites and online platforms.
* Strong project management skills, with good knowledge of agile methodologies from initiation to delivery.
* Familiarity with CRM and ERP systems, and learning management systems, preferably Moodle.
* Experience in IT systems and services management, including internal and hosted environments.
* Skilled in Teams, SharePoint, and Power Automate.
* Background working in an educational sector would be preferred.
* Experience with AWS would be beneficial.
* Right to work in the UK.
Benefits:
* Competitive salary
* 26 holidays plus bank holidays
* Company events
* Casual dress
* Employee discount
* On-site parking
* Referral program
* Cycle to work scheme
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Head of IT, IT Manager, IT Director, Head of Technology, Technology Manager, IT Project Manager
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Role: IT Support Analyst
Location: Maidstone, Kent
£Competitive + Company Bonus & Benefits
Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours)
Our client, a leading international manufacturer, is currently recruiting an experienced IT Support Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing IT support team.
As an IT Support Analyst, you will report directly to the local IT Support Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions.
Duties include:
- Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities.
- Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs)
- Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services.
- Follow up on end customer survey feedback to establish opportunities for future CX improvement.
- Recommend and where applicable deliver continuous improvements to operational procedures.
What we are looking for:
- Experience in IT Support with Service Management or an end-user support role in a fast-paced industrial or manufacturing industry.
- Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar)
- Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation.
- Technical knowledge of AD for user and computer management.
- Basic knowledge of Networking, WAN and LAN technologies.
- Technical knowledge of client and service OSs and Microsoft Office applications.
- Knowledge of Backup and Restore processes.
- IT Operating Model change experience.
- Experience in dealing with customers, providing telephone and remote virtual desktop support.
- Service performance measurement and reporting skills.
- Experience in communicating effectively and working as part of a team.
- Good business communication skills.
Benefits:
- On-site gym
- On-site canteen
- Competitive pension package
- EAP Schemes
- Wellbeing days
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
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Helpdesk Advisor
Fantastic opportunity to join an exceptionally high-calibre and growing IT service provider as Helpdesk Advisor.
You will be responsible for providing exceptional customer service by supporting the business’s award-winning range products and services. You will provide first line customer service support, serving as the first point of call for end users when they require basic technical assistance. While an interest or experience working in a technology focussed role would be beneficial, it is not a requirement and full training will be provided.
Role Responsibilities
First point of contact for all inbound customer calls received into the main support number(s). Providing day-today support to the end-user base
Escalate unresolved issues to 1st/2nd line support
Responsible for ensuring incident reports/queries are properly logged in the ITSM (IT Service Management), tool
Ensure excellent customer service
Manage requests for changes
Experience
Excellent customer service skills
Strong desire for a career within IT
Proficient at a basic level using IT hardware e.g., computers & printers
Good admin skills, ensuring key notes are taken and organised accordingly
No experience needed however, you will have good basic IT skills
In return our client is offering a competitive salary of up £22,000 (Hybrid working) ....Read more...
IT AnalystConcept: Hospitality Hardware and servicingLocation: PeterboroughSalary: £30-40,000pa We have a great opening for a brand new IT analyst role for a Peterborough based business. The company is a global world leader and has been in operations for decades. Due to a major transformation process about to start with a new ERP, they are looking for an IT analyst to work closely with the current IT team, and with other stakeholders. This will be a huge project and will give an exciting opportunity for professional developmentIT ANALYST KEY RESPONSIBLITIES:
Using MoSCoW methodsWorking closely with stakeholdersEngaging with 3rd party suppliersCompliance with GDPRProducing documentation
Who will you be as IT analyst?
Experience with Microsoft Dynamics365Knowledge of full Microsoft stackExperience with Javascript and C#Project management experienceExcellent verbal and written communication skills
If you are keen to discuss the details further, please apply today or send your cv to Hayley....Read more...
IT Business AnalystConcept: Hospitality Hardware and servicingLocation: PeterboroughSalary: £50-55,000pa ; We have a great opening for a brand new IT business analyst role for a Peterborough based business. The company is a global world leader and has been in operations for decades. Due to a major transformation process about to start with a new ERP, they are looking for an IT analyst to work closely with the current IT team, and with other stakeholders. This will be a huge project and will give an exciting opportunity for professional developmentIT BUSINESS ANALYST KEY RESPONSIBLITIES:
Using MoSCoW methodsWorking closely with stakeholdersEngaging with 3rd party suppliersCompliance with GDPRProducing documentation
Who will you be as IT Business analyst?
Experience with Microsoft Dynamics365Knowledge of full Microsoft stackExperience with Javascript and C#Project management experienceExcellent verbal and written communication skills
If you are keen to discuss the details further, please apply today or send your cv to Hayley....Read more...
IT DirectorConcept: Hospitality Hardware and servicingLocation: PeterboroughSalary: £90,000pa plus benefits We have a great opening for a brand new IT director role for a Peterborough based business. This is a hybrid position so candidates should be based within commutable distance and be happy to be face to face with the team about 3 times a week. The company is a global world leader and has been in operations for decades. Due to a major transformation process about to start with a new ERP, they are looking for an IT director, or head of IT that has extensive experience in Dynamics 365. This will be a huge project to be involved with and you will be able to build your team around you as the project progressesIT DIRECTOR KEY RESPONSIBLITIES:
Develop and implement ERP strategyIntegration with legacy systemsBuild and manage a teamManage a variety of projects simultaneouslyCompile functional requirements for D365 customisations and integrationsServe as technical lead for D365
Who will you be as IT Director?
Excellent experience with Microsoft Dynamics 365Experience with ERP design and implementation, Operations, and integrationProject management background and/or Prince2 qualificationsITIL or CISSPExcellent leadership and project management skillsStrategic thinker and able to work cross functionally
If you are keen to discuss the details further, please apply today or send your cv to Hayley....Read more...
Service Delivery Manager – IT Managed Service Provider
Hybrid working
London
Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees across 3 sites, delivering IT and Consulting services to businesses across London and the South.
Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME’s in the Accountancy and Professional Services sector.
They are one of the highest calibre IT Service Providers we work with, and their tech staff are some of the most competent in the business.
They’re going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they’re now seeking an additional Service Delivery Manager to ensure the highest level of service provision to their expanding client portfolio.
What you’ll do:
Service Optimisation
Monitor and coordinate IT service desk functions to ensure seamless service delivery.
Maintain high performance levels for service-related processes and proactively implement improvement activities where necessary.
Take ownership of critical incidents, collaborating with resolution parties, and facilitating effective communication between stakeholders for root cause analysis.
Establish and maintain robust systems, procedures, and methodologies to support outstanding service delivery.
Client Management
Conduct regular reviews (monthly, quarterly, and biannual) with key stakeholders.
Generate reports to measure success against client KPIs and SLAs, analysing data to inform Quarterly Business Reviews (QBRs) and Service Reviews.
Create and run ad-hoc reports to provide timely client status information for QBRs (e.g., Windows Updates).
Continuously enhance reporting processes, minimizing manual effort and maximizing reporting tools’ utilization.
Craft high-quality client-facing reports and deliver them to key stakeholders.
Efficiency Enhancement
Collaborate with Team Leaders to conduct weekly ticket quality checks.
Address small improvements with Engineers and escalate significant issues and recurrent problems to Team Leaders.
Analyse third-party and internal processes, devising strategies for service delivery optimization.
Identify and minimize the frequency of recurrent tickets
What you’ll need:
An absolute passion for ensuring the provision of exemplary customer service / service delivery
3+ years of experience in Service Delivery, Service Management or Customer Success from within an SME IT Service Provider or IT Managed Services background
Strong knowledge of ITIL
To be highly organised with excellent written and oral communications
Ability to present to external clients
The business operates a flexible working policy, with a minimum of 2 days in the office required per week.
The role is paying up to £50k.
....Read more...
We are currently partnered with industry leading insurance company who are looking to add an experience IT Security Expert to their existing staff!
Your role: As an IT Security Expert, you'll be at the forefront of safeguarding digital assets and collaborating with cross-functional teams Your responsibilities will include assessing security risks, implementing protective measures, and driving continuous improvement initiatives to ensure the systems remain resilient and secure against evolving cyber threats.
What you'll do:
Plan and control services for pentests and security concepts
Support implementation of the security by design principle for the companys IT network
Regulating and controlling the process for implementing the comprehensive BaFin requirements
Dealing with all measures that protect the company from cyber attacks
Defining, optimising and monitoring the regulations of certified ISMS
What you bring:
A degree in computer science, business informatics or a related field with an IT Focus
Experience in DevOps, s system administration or application development, or already have worked ina company in the financial sector
C1 German at minimum
Analytical skill set
Strong communication skills
Our client offers a competitive salary package and benefits, as well as opportunities for professional growth and development within the organisation. If you are a talented and motivated IT Security Expert, we encourage you to apply for this exciting opportunity.
No terminology in this advert is intended to discriminate on the grounds of gender, race, age, national origin, sexual orientation, and we confirm that we are happy to accept applications from persons of any age or experience for this role.....Read more...
Job Title IT ManagerSalary: £40,000-£45,000pa plus Service chargeLocation: BirminghamWe are looking for an IT project manager from a hotel background for a fantastic client based in the midlands. The role would suit an IT manager from a hotel setting that has previously worked on projects, or someone with more of a PM focused that has hotel experience and understanding. The company will offer relocation assistance within the UK and have a fantastic benefits package that includes approximately £2000 per month in tips.About the role:You will be working on a number of IT based projects within the hotel, this will range from hands on delivery of smaller projects, as well as working with 3rd party suppliers and teams on larger pieces of work. Knowledge of hotel systems and solutions is absolutely necessary as you will be required to hit the ground running. There is lots of work that needs to be done so a really exciting opportunity to see your work make positive changes on the operation.Skills and Experience:
Experience in hotel systems and solutions (essential)IT management experienceBudget managementExcellent communication and stakeholder management skillsManaging 3rd party suppliers and contract negotiationExcellent attention to detail
If you are keen to discuss the details further, please apply today or send your cv to Hayley ....Read more...
Job Title IT Project ManagerSalary: £40,000-£45,000pa plus Service chargeLocation: BirminghamWe are looking for an IT project manager from a hotel background for a fantastic client based in the midlands. The role would suit an IT manager from a hotel setting that has previously worked on projects, or someone with more of a PM focused that has hotel experience and understanding. The company will offer relocation assistance within the UK and have a fantastic benefits package that includes approximately £2000 per month in tips.About the role:You will be working on a number of IT based projects within the hotel, this will range from hands on delivery of smaller projects, as well as working with 3rd party suppliers and teams on larger pieces of work. Knowledge of hotel systems and solutions is absolutely necessary as you will be required to hit the ground running. There is lots of work that needs to be done so a really exciting opportunity to see your work make positive changes on the operation.Skills and Experience:
Experience in hotel systems and solutions (essential)IT management experienceBudget managementExcellent communication and stakeholder management skillsManaging 3rd party suppliers and contract negotiationExcellent attention to detail
If you are keen to discuss the details further, please apply today or send your cv to Hayley ....Read more...
IT Support Analyst - Aylesbury
Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known public transport organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You’ll be joining at a particularly exciting time for the business, in the final stages of a separation from its parent organisation, insourcing Information Technology services.
This is an excellent opportunity for a Service Desk Engineer or IT Support Analyst to progress their career, as earlier joiners in a newly formed IT Department, built on ITIL practices. You will have the opportunity to support many projects in the transformation of IT infrastructure, systems, service models etc; including full shift to cloud infrastructure (Elastic Computing), major WAN upgrade (SDWAN) and an extensive pipeline of projects/change to applications and systems across the breadth of the business.
As an IT Support Analyst you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA’s. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points.
The role requires a motivated, self-starting individual. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company.
Role responsibilities:
Provide technical IT support – covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc
Support projects as required
Ensuring that issues are being resolved in accordance to SLA’s and service excellence is upheld
Collaborate with 3rdparties when required, ensuring all problems are dealt with swiftly
Receive and manage calls from internal staff via telephone, email and web portal when required
Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary
Required skills and experience:
Previous experience working in as an IT support analyst / engineer or Service Desk Analyst / Engineer
Experience supporting Microsoft Windows Server based Infrastructure
Experience with Windows 10, Office 365 and Active Directory
Citrix experience would be beneficial (basic level – shutting down sessions, assigning users etc), although not a requirement.
Basic networking knowledge (DHCP, DNS, TCP/IP)
Printer management and support
Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)
Possess a positive can-do attitude and be able to communicate with users of all different technical levels
Experience with Mobile Device Management (MDM) tools, Azure AD and SharePoint are desirable but not essential
ITIL knowledge.
Salary up to £35,000
The role offers excellent benefits, including free travel, 25 days leave (+bank holidays), and a top pension....Read more...
IT Service Desk – 2nd Line Support AnalystReports To: 2nd Line Team LeaderLocation: Wilmslow/RemoteHours of Work: Mon-Fri 8 am-6 pm (Rota shifts)Salary: £28000 per annum
The RoleThe IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast-paced team, servicing multiple individual businesses and over 1500 colleagues.
In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives.
We are looking for customer-focused people to join our IT department to support our colleagues both hands-on in the office and remotely across the UK.
This role would suit someone looking for their next role in IT having at least 1 year’s experience in a similar role preferably with ITIL and Microsoft certifications.
DutiesInclude but not limited to:• Performance and capacity monitoring of systems and environments• ISO27001 compliance monitoring and proactive/reactive management of issues• Resolution of escalated colleague service requests or incidents as assigned within SLA• Supporting 1st Line Support / Service Desk in busy periods• Set up new hardware such as PCs, Laptops, iPhones and iPads. • General end-user compute support tasks• Liaising with 3rd party Suppliers• Escalating calls where necessary to 3rd-line support• Create and manage user accounts and licences in M365, Local Active Directory and Azure Active Directory. • You will be required to travel to other offices as and when required.
Skills• Customer focussed and personal drive to deliver the best solutions • Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do• Good communicator on the telephone, through email, and face-to-face• Proven organisational skills• Diligent, attention to detail• Great team player with the ability to act on your own initiative when required• Ability and desire to learn about the systems we support• Enjoy solving problems• Ability to prioritise your own work loads and manage expectations• Calm and focused
Technologies
Knowledge and experience in the following is crucial• Windows Platforms – Windows 10/11, Server 2012, 2016, 2019• IT Hardware• Active Directory• PowerShell• M365 / Teams / SharePoint / OneDrive• Antivirus software• Intune Endpoint Manager • Cloud Based technologies (Azure / AWS)• Autopilot• Cloud Based Telephony• ITSM Tools
Knowledge and experience in the following will be advantageous.• Hyper V• VPN, RDP • Mobile devices – iPhone, iPad• Google Suite• Apple Business Management• Multi-Tenant administration• Experience in tenant migration
Hit Apply now to forward your CV.....Read more...
IT Service Desk – 2nd Line Support AnalystReports To: 2nd Line Team LeaderLocation: Wilmslow/RemoteHours of Work: Mon-Fri 8 am-6 pm (Rota shifts)Salary: £28000 per annum
The RoleThe IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast-paced team, servicing multiple individual businesses and over 1500 colleagues.
In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives.
We are looking for customer-focused people to join our IT department to support our colleagues both hands-on in the office and remotely across the UK.
This role would suit someone looking for their next role in IT having at least 1 year’s experience in a similar role preferably with ITIL and Microsoft certifications.
DutiesInclude but not limited to:• Performance and capacity monitoring of systems and environments• ISO27001 compliance monitoring and proactive/reactive management of issues• Resolution of escalated colleague service requests or incidents as assigned within SLA• Supporting 1st Line Support / Service Desk in busy periods• Set up new hardware such as PCs, Laptops, iPhones and iPads. • General end-user compute support tasks• Liaising with 3rd party Suppliers• Escalating calls where necessary to 3rd-line support• Create and manage user accounts and licences in M365, Local Active Directory and Azure Active Directory. • You will be required to travel to other offices as and when required.
Skills• Customer focussed and personal drive to deliver the best solutions • Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do• Good communicator on the telephone, through email, and face-to-face• Proven organisational skills• Diligent, attention to detail• Great team player with the ability to act on your own initiative when required• Ability and desire to learn about the systems we support• Enjoy solving problems• Ability to prioritise your own work loads and manage expectations• Calm and focused
Technologies
Knowledge and experience in the following is crucial• Windows Platforms – Windows 10/11, Server 2012, 2016, 2019• IT Hardware• Active Directory• PowerShell• M365 / Teams / SharePoint / OneDrive• Antivirus software• Intune Endpoint Manager • Cloud Based technologies (Azure / AWS)• Autopilot• Cloud Based Telephony• ITSM Tools
Knowledge and experience in the following will be advantageous.• Hyper V• VPN, RDP • Mobile devices – iPhone, iPad• Google Suite• Apple Business Management• Multi-Tenant administration• Experience in tenant migration
Hit Apply now to forward your CV.....Read more...
IT Security Director at SBTi Location: UK or Germany Job Purpose and Background: As the IT Security Director at SBTi, you will play a pivotal role in safeguarding our organization's digital assets and ensuring the integrity and confidentiality of sensitive information. With the increasing reliance on digital platforms and the growing threat landscape, your expertise will be critical in mitigating risks and maintaining the trust of our stakeholders. This position will report to the Managing Director of SBTI Services Limited based in, the UK. You are a great fit for this role if you:Possess a deep understanding of IT security principles, technologies, and best practices.Have a proven track record of developing and implementing comprehensive IT security strategies.Demonstrate strong leadership skills and the ability to collaborate effectively with cross-functional teams.Exhibit a passion for environmental conservation and a commitment to addressing the challenges of climate change.About the SBTi: The Science-Based Targets Initiative (SBTi) is a global body that enables businesses to set ambitious emissions reduction targets in line with the latest climate science. It is focused on accelerating companies worldwide' efforts to halve emissions before 2030 and achieve net-zero emissions before 2050. SBTI Services Limited is a subsidiary of the SBTI and will hold the SBTI’s certification body. Key responsibilities include: Developing and implementing IT security policies, procedures, and controls to safeguard our organisation's digital infrastructure.Conduct regular risk assessments and vulnerability scans to identify potential security threats and vulnerabilities.Leading incident response efforts and coordinating with relevant stakeholders to mitigate security breaches or incidents.Overseeing the implementation and maintenance of security solutions such as firewalls, intrusion detection systems, and encryption protocols.Providing guidance and training to staff members on IT security best practices and protocols.Keeping abreast of emerging threats and trends in IT security and recommending proactive measures to address them.Collaborating with external partners, vendors, and regulatory bodies on IT security-related matters. Essential skills and experience needed: Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree preferred).At least 8 years of experience in IT security roles, with a minimum of 3 years in a leadership or managerial capacity.Proficiency in conducting risk assessments, penetration testing, and vulnerability management.Strong knowledge of security frameworks and standards such as ISO 27001, NIST, and GDPR.Experience in designing and implementing security solutions for cloud environments (e.g., AWS, Azure).Excellent communication skills with the ability to convey complex technical concepts to non-technical stakeholders.Relevant certifications such as CISSP, CISM, or CISA.Desirable criteria: Experience working in the non-profit or NGO sector.Familiarity with regulations and compliance requirements specific to the environmental sector.Experience in managing security incidents related to activism or advocacy organizations.Proficiency in multiple languages, particularly those relevant to our organization's geographic focus areas.This is a full-time role based in the UK The salary for this role will depend on location and experience level. This role is a fixed-term contract for 12 months with the possibility of extension. Interested candidates should be legally allowed to work in the countries specified. The SBTi cannot sponsor any working visas. How to apply:Please contact Kris Kobi, Associate Director at Climate17 at kris@climate17.com, or apply to this advertisment.What we offer:Working in one of the most successful and fastest-growing initiatives driving climate action;Exciting and challenging tasks in a dynamic, international, innovative, and highly motivated team;Salary Range:Training and development;Attractive holiday package. SBTi is an equal opportunity employer - committed to building an inclusive workplace and diverse staff, where all can thrive. We welcome and strongly encourage applications from candidates of all identities and backgrounds. We do not discriminate based on race, color, religion, gender or gender identity, sexual orientation, national origin, disability, or age.....Read more...
IT Architect Day Rate: £600 (inside IR35) Duration: 6 months Location: Northampton (Hyrbrid) My client, a leading financial services organise, are looking to recruit an IT Architect to play a pivotal role in supporting their strategic projects by engaging with IT infrastructure, networks, facilities, and client teams. Your primary responsibility will be to develop their Infrastructure Designs and support their implementation. You'll provide architecture solutions and designs to meet the strategic needs of the company, with a focus on significant site moves and the architectural requirements to support them. This role is part of a wider site relocation project Essential Skills: Network Design and Planning:Deep Understanding of Networking Technologies: Proficiency in TCP/IP, BGP, OSPF, MPLS, ExpressRoute, NSGs, Firewalls, and other relevant fundamentals.Capacity Planning: Ability to assess network requirements and design scalable solutions.Network Topology Design: Creating efficient and fault-tolerant network solutions.Security and Compliance:Network Security: Knowledge of firewalls, intrusion detection/prevention systems, VPNs, and secure network design.Compliance Awareness: Familiarity with industry standards (e.g., PCI DSS, HIPAA) and ensuring network compliance.Infrastructure and Hardware:Hardware Selection: Understanding of routers, switches, load balancers, and other networking equipment.Network Troubleshooting and Optimization:Diagnostic Skills: Ability to support in the prompt diagnosis and resolution of network issues.Performance Optimization: Proficiency in optimizing network performance and minimizing latency.Project Management and Communication:Experience through the lifecycle of network projects from inception to completion.Effective Communication: Collaborating with stakeholders and team members.Adaptability: Being flexible in a dynamic IT landscape. Although site relocation experience is not essential, it is highly advantagous. ....Read more...
Microsoft Developer/ PowerApps Developer (SharePoint) - £45,000 - On-SiteWe are currently looking for an experienced Microsoft Developer who is eager to take their next step in their career and join an ever-growing business based in Salford. The business is an Engineering/ Manufacturing organisation and is currently looking to grow their IT Divisions and excited to bring a new Developer on board.They have a new vision for this year with a focus on growth - The role will give freedom, growth and the ability to learn new areas within the business. The role will be a standalone position enabling the candidate to have freedom in their role and work alongside the senior management.Key Responsibilities:
The design, implementation and support of their Power Platform Services
Developing an integrated approach to Data Reporting across the business
Providing support and guidance to their existing IT Teams
Maintenance of the companies technical documentation
Essential Skills:
2+ years' experience with Microsoft technologies - Specifically PowerPlatform
Strong experience with web design using SharePoint
Experience with JavaScript, PowerShell, JSON and SQL
Strong experience with the design, development and launch of IT campaigns
What we offer!
Salary of up to £45,000 + Benefits
Annual bonuses
Free on-site Parking
Annual reviews and progression as a priority
Opportunity to lead and develop
This would be a great opportunity for an experienced Developer to come and join a business at the highest point of their growth within their IT Teams. It will provide progression, guidance and an ability to be creative within your role with full autonomy.....Read more...
JOB DESCRIPTION
DAP is looking to hire IT Service Desk Analyst based at Dallas, TX, and supporting Dallas plant & Garland Distribution Center. The IT Service Desk Analyst is responsible for maintaining, supporting and troubleshooting desktop, laptop, RF handhelds, and mobile devices, as well as providing end user support. Primary functions also include the management and analysis of currently deployed technology and provide recommendations for future improvements and optimizations.
Responsibilities
End User Activity
Evaluate incoming tickets to identify patterns, analyze current toolset and gather end-user requirements to provide recommendations for optimization. Manage incoming support tickets from end users, including documenting details, providing troubleshooting steps and resolution. Install, maintain and support end user software.
End Point Activity
Manage the end point lifecycle process and make recommendations for optimization. Lead efforts, and provide guidance on, defining the future end point strategy. Manage the configuration of new end points (laptop, desktop, RF). Manage End Point vendor relationships.
General IT Duties
Maintain a working relationship with people of varying personalities. Participate in monthly maintenance downtime as needed. Participate in on-call support rotation. Assist with other facets of IT Infrastructure operations as needed.
Requirements
Associate degree or specialty technical training required. 1 to 2 years of experience with imaging, maintaining, and troubleshooting desktops, laptops, and mobile devices. 1 to 2 years of technical knowledge of Microsoft Windows and MAC OS operating systems. 1 to 2 years of experience with troubleshooting the Microsoft Office suite of applications. Knowledge of TCP/IP principals, including DNS and DHCP Ability to manage and deliver multiple priorities in a constrained timeline. Problem solver will need to analyze cause and effect relationships as they relate to IT Operations. Ability to successfully manage relationships with people that have varying personalities. Ability to identify business and IT technical requirements. Ability to support cross-team collaboration to ensure your focus area integrates with the overall solutions. Excellent oral and written communication
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world. At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online!....Read more...
