JOB DESCRIPTION
Job Title: Product Support Representative
Location: Kenosha, WI Distribution Center
Department: Customer Service
Reports To: Manager, Product Support Group
Direct Reports/Manages others: No
Hybrid Schedule: Our hybrid work environment includes two (2) remote days/week.
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
JOB PURPOSE:
As our Product Support Representative, each challenge we encounter is a little different. You will be responsible for discussing product information with customers, as well as assess customer complaints and determine causes.
RESPONSIBILITIES:
Communicate with customers by telephone, email, chat or social media channels to provide information about proper selection of products and their use, and to help resolve consumer complaints. Utilize product documentation as well as received training to support consumers across a wide assortment of products. Documentation of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. Collaborate with other departments in the organization on the investigation and documentation of reported complaints.
REQUIREMENTS:
3+ years experience in customer service, in a call center environment Ability to incorporate technical knowledge, customer requirements, policy guidelines and situational information to resolve customer issues Outstanding listening and communication skills Demonstrated ability to successfully 'think on your feet' - to analyze information received and quickly process it to determine what would be the appropriate next step in terms of additional information needed, appropriate resolution, or referral as beyond scope Technical adaptability; should have the ability to learn new software, systems, etc. easily Flexible scheduling to accommodate for proper coverage to meet our customers' needs Gains personal satisfaction from helping others; possesses a strong customer focus
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online!....Read more...
Customer Service Technician required to provide telephone, e-mail and video support to global customers.
Required skills:
OEM Automotive or Motorsport industry with experience of vehicle data analysis, vehicle testing or telemetry data.
Customer service experience.
Full clean UK driving licence.
Vehicle data acquisition technique knowledge.
Vehicle CAN and GPS technologies.
Testing experience
Electronics knowledge
JOB DESCRIPTION
Summary/Objective:
The Sr. Quality Assurance Associate has accountability of internal and external quality standards as required for GMP and ISO to support Kirker's Quality Program. This position will work with all related internal functions (Regulatory, Production, QC, R&D, Supply Chain, and Customer Service) to ensure Kirker's Quality Assurance compliance via documentation, data, procedures, and QA support.
Defined Job Responsibilities/Accountabilities:
Maintain internal quality program to ensure ongoing compliance while refining the existing and implementing new quality standards to support the continuous improvement of the company's procedures, standards, and specifications. Working closely with the QC Department (both in the U.S. and our European facility) to ensure the testing methods, procedures, and record keeping support the best quality and consistency across the company globally. Conducts quality audits, inspections, and implements corrective actions. Performance Monitoring and Reporting including ownership and oversight of all customer-centric quality issues including complaints (investigation and resolution), product recalls and customer audits. Ensure compliance with all training, procedures, calibration, record keeping, and documentation requirements supporting Kirker's Quality Program. Lead and conduct objective root cause analysis for internal and external quality issues as well as customer concerns. Actively promotes and drives a culture that creates a safe working environment for all employees. Prepares reports and gives technical presentations as required. Provides support to Quality Control as necessary. Performs other duties as assigned.
Required Skills/Abilities:
Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills
Qualifications:
Bachelor's degree in science required. 3-5+ years of relevant industry quality experience with supervisory experience a plus cosmetics and/or personal care preferred. GMP & ISO Certification Qualification experience a plus
ABOUT US
Kirker is a custom manufacturer of nail lacquer and nail care treatment products since the 1940's that has evolved into a full turnkey operation. We are proud to offer our services in filling and packaging from free standing stock to beautifully designed packaging options and displays. With manufacturing operations in the United States and Europe, we offer the right option to fit each customer's individual requirements. Kirker offers a full range of services from product development, R&D, production, and quality control, to filling and pack off. Our cutting-edge expertise, custom formulations, and first-class service have affirmed our leadership position within the industry.Apply for this ad Online!....Read more...
We are looking for an experienced Customer Co-ordinator to join our client in Poole.
This company can boast a friendly and close-knit team with a great dynamic, they are looking for someone to add value and build their customer base, the position offers lots of variety as you'll be looking after a wide range of market sectors.
The main purpose of the Customer Co-Ordinator will be to build and develop relationships with your given customers in order to maintain the highest levels of customer satisfaction. You will be the main customer contact for around 20 customers ranging from small to large, delivering excellent service is paramount to this role.
The duties of the successful Customer Co-ordinator will involve:
- Produce labour costings and quotations
- Accurately loading sales orders into the system
- Hosting customer meetings on and off site
- Conducting contract reviews with other internal departments
- Talking to your customers about other potential business
- Project management
- Provide information and support regarding our services
- Keeping accurate records of actions and correspondence
Requirements to be considered for this Customer Co-ordinator role:
- Previous experience within customer service or sales essential, within a manufacturing or electronic business would be advantageous
- Strong IT and communication skills are essential
- Process driven
- Inquisitive nature, desire to understand full processes and learn how products are made.
- Ability to manage situations with customer using diplomacy and tact
- Confident speaking with customers on the phone
Benefits for the successful Customer Co-ordinator role:
- Free parking
- Holiday bookable by the hour
- Voucher incentive raffles
- Birthday voucher
This position is permanent and has the opportunity for training and progression, salary is up to £25-30k DOE and can offer an immediate start.
If you are an organized and forward thinking person looking for the next step in your career please apply now and Yasmin will discuss in more detail.....Read more...
Backup & Storage Support Engineer
Polar Recruitment are currently recruiting on behalf of one of the worlds’ leading IT Services providers for an experienced Backup & Storage Support Engineer to be based at a prestigious customer site, delivering a range of support functions including installation, monitoring, troubleshooting and diagnostics of Backup and Storage solutions.
Responsibilities
Lead support and improvement of the estates’ Backup & Storage solutions
Provide 3rd line technical support, and assist 1st/2nd line support resolution within agreed SLA’s
Meet agreed build standards
Explain technical concepts and provide guidance to the customer
Assist the 3rd line support team with projects and problem resolution, and provide MS Windows support where applicable.
Skills & Experience
Essential;
2 years + experience with Backup & Storage technologies and solutions, preferably with various operating systems, applications, databases, and virtualisation.
Strong Backup & Storage technical skills including (some of); Veritas Netbackup and BackupExec, IBM Spectrum Protect and Spectrum Protect Plus, NetApp Filers, Hitachi Storage.
Detailed knowledge of backup and storage methodologies to assist in defining policies and processes.
Broad IT infrastructure understanding; (e.g. Windows Server/AD/Exchange/SQL, AIX, VMware, Oracle etc.)
Ability to write quality technical documentation for all aspects of the technical infrastructure
Strong 3rd line support skills and experience managing service requests/incidents and problems.
Excellent communication and customer service skills.
Holds, or able to attain, Security Clearance at SC Level
Desirable;
Highly Available Storage solutions
SAN Fabric
Storage/Backup technical certification.
ITIL Certification
Working knowledge of SM9/SNOW or similar
The Backup & Storage Support Engineer will be rewarded with an exciting role with a global leader in the IT Services space, allied to superb career advancement opportunities, an attractive salary and comprehensive benefits package including Private Medical/Health Insurance, Company Pension Scheme, Income Protection, 23 days Holiday (rising to 25 days, plus the option to buy or sell additional holiday), Life Insurance, and more.
In addition, access to on-site facilities including a subsidised on-site restaurant and free parking will be available for the successful candidate, along with some flexible working, on a hybrid basis.
....Read more...
Job Title – Licensing Support Administrator Location –Walker NE6 Contract – Temp - Sept Hours – Full-time, Monday to Friday, 8:00 am - 4:00 pm Role summary – Are you looking for a role where you can contribute to a dynamic team environment while utilising your administrative and customer service skills? This client has two exciting opportunities for Licensing Support Administrators to join their team Key Responsibilities:
Support the licensing team by inputting and processing licensing applications related to taxis.
Maintain accurate records and databases for licensing activities.
Assist with booking MOT schedule tests and managing related administrative tasks.
Provide excellent customer service at a busy reception desk.
Utilize ICT skills to efficiently handle inquiries and correspondence.
Requirements:
Strong customer service skills with the ability to handle inquiries professionally.
Proficiency in Microsoft Office packages (Word, Excel, Outlook).
Excellent organizational skills with a keen eye for detail.
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Previous experience in a similar administrative role is desirable but not essential.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk....Read more...
Telematics Engineer - South East - £25,000 - £35,000
Client
My client are an industry leader within the Telematics Engineer, Covering a number of contracts throughout the South East
An excellent opportunity has arisen within the South East area for an experienced Telematics Engineer
Job Summary:
As a Field-Based Telematics Engineer, you will be responsible for the installation, maintenance, and support of telematics systems in various field locations. Your primary focus will be on ensuring the successful implementation and functionality of telematics equipment, including GPS tracking devices, sensors, and communication modules, in a range of vehicles and machinery. This role requires a blend of technical expertise, fieldwork experience, and strong communication skills to deliver exceptional service to our clients.
Key Responsibilities:
Installation: Conduct onsite installation of telematics equipment in vehicles, heavy machinery, and other assets according to manufacturer specifications and industry standards.
Configuration: Configure telematics systems to meet customer requirements, including setting up custom alerts, geofences, and reporting parameters.
Testing: Perform comprehensive testing of installed systems to verify proper functionality, accuracy of data transmission, and integration with existing vehicle systems.
Maintenance: Conduct routine maintenance checks and firmware updates on installed telematics equipment to ensure optimal performance and reliability.
Troubleshooting: Diagnose and resolve technical issues with telematics systems, including hardware, software, and connectivity problems, while onsite or remotely.
Customer Training: Provide training to customers and end-users on the operation, maintenance, and troubleshooting of telematics equipment.
Technical Support: Offer timely and effective technical support to customers via phone, email, or onsite visits, addressing inquiries and resolving issues promptly.
Documentation: Maintain accurate records of installations, maintenance activities, and customer interactions using designated systems and tools.
Compliance: Ensure compliance with regulatory requirements and safety standards related to telematics installations and operations.
Collaboration: Collaborate with internal teams, including sales, engineering, and customer service, to address customer needs, resolve technical challenges, and improve product offerings.
Continuous Learning: Stay updated on advancements in telematics technology, industry trends, and best practices through training programs and self-directed learning.
You must have a history within the Telematics Engineer industry to apply for this position
For further vacancies please visit our website. www.chartwellrecruitment.com
If you believe you have the right experience and qualifications please forward your CV
If this position is NOT right for you, still forward you’re CV. We specialise in many industries and have a number of other positions that maybe more suitable for your background.
All communication will be treated confidentiality
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.....Read more...
Telematics Engineer - South East - £25,000 - £35,000
Client
My client are an industry leader within the Telematics Engineer, Covering a number of contracts throughout the South East
An excellent opportunity has arisen within the South East area for an experienced Telematics Engineer
Job Summary:
As a Field-Based Telematics Engineer, you will be responsible for the installation, maintenance, and support of telematics systems in various field locations. Your primary focus will be on ensuring the successful implementation and functionality of telematics equipment, including GPS tracking devices, sensors, and communication modules, in a range of vehicles and machinery. This role requires a blend of technical expertise, fieldwork experience, and strong communication skills to deliver exceptional service to our clients.
Key Responsibilities:
Installation: Conduct onsite installation of telematics equipment in vehicles, heavy machinery, and other assets according to manufacturer specifications and industry standards.
Configuration: Configure telematics systems to meet customer requirements, including setting up custom alerts, geofences, and reporting parameters.
Testing: Perform comprehensive testing of installed systems to verify proper functionality, accuracy of data transmission, and integration with existing vehicle systems.
Maintenance: Conduct routine maintenance checks and firmware updates on installed telematics equipment to ensure optimal performance and reliability.
Troubleshooting: Diagnose and resolve technical issues with telematics systems, including hardware, software, and connectivity problems, while onsite or remotely.
Customer Training: Provide training to customers and end-users on the operation, maintenance, and troubleshooting of telematics equipment.
Technical Support: Offer timely and effective technical support to customers via phone, email, or onsite visits, addressing inquiries and resolving issues promptly.
Documentation: Maintain accurate records of installations, maintenance activities, and customer interactions using designated systems and tools.
Compliance: Ensure compliance with regulatory requirements and safety standards related to telematics installations and operations.
Collaboration: Collaborate with internal teams, including sales, engineering, and customer service, to address customer needs, resolve technical challenges, and improve product offerings.
Continuous Learning: Stay updated on advancements in telematics technology, industry trends, and best practices through training programs and self-directed learning.
You must have a history within the Telematics Engineer industry to apply for this position
For further vacancies please visit our website. www.chartwellrecruitment.com
If you believe you have the right experience and qualifications please forward your CV
If this position is NOT right for you, still forward you’re CV. We specialise in many industries and have a number of other positions that maybe more suitable for your background.
All communication will be treated confidentiality
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.....Read more...
We are looking for a Senior Administrator to work on a permanent basis near Ashton Under Lyne.
The role is working for a large manufacturing company, so if you have any experience of working as a Senior Administrator within Engineering, Manufacturing and/or Production sectors this would be advantagous.
Salary is c£30-35,000 per annum plus 25 days holiday and bank holidays, pension, company discounts etc.
Duties for the Senior Administrator:
As the Senior Administrator, you will be part of a small office based team and the main focus of the role includes:
Supporting the business support team member
Administrative (Finance / Accounts)
Processing new customer/supplier accounts
Processing purchase invoices
Dealing with and resolving customer/supplier invoice queries
Raising purchase orders
Managing any proforma supplier accounts
Responsible for supplier statement reconciliations
Commercial
Reviewing work in progress (WIP) costs against budgeted costs and analysing any over spend
Customer/project analysis and reviewing packages of work
Analysing previous manufacturing costs to support the sales and estimating team
Approve contract review
Monitor APR (Advance production reserve)
Sales forecasting
Produce various KPI’s
Issue Management
Resolve sale ledger debt issues
Manage customer commercial issues
Monthly reviews with onsite accountant around WIP and overheads
Reviewing supplier terms and conditions Director final sign off
Recruitment onboarding process
Training
Releasing purchase orders
Processing sales invoices
Raising recharges
Payroll, providing cover and support processing:
Wages
Annual leave requirements
Timesheets
Adhoc
Leading on system improvements and improving business processes
Reviewing new business improvement initiatives
Office 5S champion
I do have more details on the Senior Administrator role, if you could be interested, please call Rebecca at GPW Recruitment or press APPLY NOW!....Read more...
Customer Services Manager
Location: Wokingham, Berkshire
Salary: £46k - £54k (DOE) + Excellent Benefits
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Customer Services Manager, you will manage and lead the customer service team to maintain and improve client relationships and operational goals.
Responsibilities:
* Create and implement policies and procedures for customer service.
* Establish and convey standards for service.
* Cultivate customer relations through networking.
* Oversee daily operations of the service team.
* Delegate tasks effectively for departmental efficiency.
* Ensure resources for service delivery.
* Review and manage customer complaints.
* Handle escalated service issues.
* Implement strategies for service quality enhancement.
Requirements:
* Previously worked as a Customer Services Manager or in a similar role.
* At least 3 years of experience in a management role.
* Have industry experience.
* Background in customer service and leadership roles.
* Understanding of customer service principles and practices.
* Strong product knowledge.
* Degree in Business Administration or relevant field.
* Skilled in CRM and MS Office.
* Ideally have experience in aviation maintenance / parts or possess a CSM background in technical fields.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords : Customer Service Manager, Customer Service, Client Relationship, Business Support, Team leader, Manager, Engineering, Aerospace
....Read more...
We are looking for a SolidWorks Designer to work on a permanent basis in Chesterfield.
This would suit either a fresh Automotive/Mechanical Engineering Graduate or an experiences Designer/Design Engineer with Automotive experience.
Salary is c£27-42,000 per annum plus holidays, pension etc.
SolidWorks Designer/Graduate Engineer role:
Reporting to the Engineering Manager you will manage new projects from assessing and validating customer requirements through the design stages to creating and issuing detail design drawings, bills of materials and specification sheets. You will support the procurement function with supplier selection, technical specifications and where necessary or required generating purchase orders. Once the project reaches the production stage you will support the manufacturing departments to ensure a smooth and effective completion of the build.
For new product design and ongoing product improvement you will be contributing towards the design activities as part of a cross functional design team in order to continually upgrade and improve the range of standard product designs.
RESPONSIBILITIES
Project assessment and review of customer requirements including technical support for sales
Project design to ensure customer requirements are converted into effective design solutions
Creation of bills of materials including standard and non-standard parts
Supporting Procurement activities with technical input
Creation of purchase orders
Supporting manufacturing activities throughout the build
Provide input and contribute to standard product and parts design programme
The role will require day to day liaison with internal and external contacts including sales, planning, procurement, manufacturing together with customers and suppliers.
If the SolidWorks Designer/Design Engineer role could be of interest please call Rebecca at GPW Recruitment or press APPLY NOW!....Read more...
Job Title: Customer Service Advisor Locations: Hammersmith and Fulham Contract Type: Temp – Ongoing Work Pattern: 36 hours per week Start Date: Asap Pay rate: £21.12 Umbrella p/hYou will act as first point of contact for customers and ensuring an appropriate service is provided to all customers, to identify any needs such as vulnerability and diversity and ensure that equality of service is offered. The role is a fast-paced environment with focus on delivering and providing excellent customer service and timely resolutions for customers and colleagues.Job Role –
Act as the first point of contact for resident inquiries regarding rent income, demonstrating empathy and professionalism across all communication channels including telephone (inbound and outbound), web, email, face-to-face, SMS, and written correspondence.
Assist residents in understanding their rent arrears situation, identifying potential financial hardship, and advising on suitable avenues of support to maximise their income.
Play a pivotal role in supporting residents to maintain their tenancies by providing guidance and assistance tailored to their individual circumstances.
Utilise a dedicated platform to update the Department of Work and Pensions regarding changes in rent charges in accordance with published timescales.
Maximise successful first-time contacts from residents while providing personalised guidance based on individual circumstances, ensuring effective signposting to relevant support services.
Suitable Candidates experience: –
Experience on working within a customer focused role.
Experience of responding, handling and resolving challenging customer queries.
Experience in customer service soft skills including empathy and taking ownership.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an E-Mail to arran.fitchie@servicecare.org.uk....Read more...
Council Tax Collection Officer (Revenue and Benefits) Exeter Remote, Full Time, 37 hours a week Temporary – 3 Month ContractAre you passionate about helping customers navigate financial challenges while maximizing revenue for the organisation? We are currently seeking a Council Tax Collection Officer to join our team in Exeter. This role offers an opportunity to make a meaningful impact on our community through effective debt recovery and customer support.As a Council Tax Collection Officer, you will play a vital role in collecting council tax, addressing queries from customers in arrears, and initiating appropriate recovery actions. Your focus will be on protecting and maximizing the council's income while supporting customers in finding sustainable solutions to meet their debts.Main Duties & Responsibilities:
Monitor and control customer accounts in arrears, ensuring recovery actions comply with regulatory requirements.
Understand each customer's overall debt and negotiate suitable payment arrangements.
Provide advice and support to customers in financial hardship, exploring sustainable solutions and initiating income and expenditure analysis.
Proactively contact customers in the early stages of arrears to prevent debt escalation.
Collaborate with internal departments and external agencies to facilitate debt recovery and support services.
Undertake administrative tasks associated with the team, including record-keeping and case management.
Provide feedback and ideas for improving team performance and customer service delivery.
Person Specification:
Essential: IRRV Level 2 Diploma in Local Taxation, Benefits and Advice (QCF) or substantial equivalent experience.
Adequate experience in a high-pressure income recovery and customer-focused environment.
Good knowledge of local authority policies, financial solutions, and legal processes related to debt collection.
Excellent communication and negotiation skills, with the ability to handle challenging situations.
Flexible, reliable team player with a positive attitude and emotional resilience.
Ability to work accurately under pressure and handle sensitive information with integrity.
Ability to apply a one view of debt principle within customer service delivery.
Flexibility to changing demands and off-site visiting roles, including attendance at Magistrates’ court.
Independent decision-making skills and a proactive approach to debt recovery.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Support Worker / Assistant Technology Officer - Doncaster£25 per hourFull timeRole Description
Ensuring residents have access to the Home Alarm Service.Enabling our most vulnerable client group to remain at home through using various assistive technology equipment, which is installed, maintained and responded to by Assistive Technology Officers.
Duties and Responsibilities
To work flexibly on a rota basis to meet the operational demands of the service to ensure that the service can operate 24hrs a day 7 days a week including bank holidays.To follow safeguarding, moving and handling, health and safety and customer care principles and procedures at all times.Use of various IT systems to support the installation, maintenance of equipment and responding to the alarm activationsFollowing telecare alarm activations, to provide an emergency response in the customers home in order to establish the status of the customer and act accordingly to findings.To work independently to install, test, maintain and disconnect assistive technology equipment within customer homes and designated properties.To liaise with emergency services when appropriate
To find out more information please contact Abbie at abbiek@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency.....Read more...
CUSTOMER CARE COORDINATOR – NEW BUILD RESIDENTIAL
LONDON
UPTO £40,000 + BONUS + EXCELLENT CULTURE
Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the Customer Experience team and assist with pre completion inspections, customer communications, completions, handovers, home demonstrations and deal with snag and defect management.
This is a great role for someone who has worked within a Customer Care, Customer Success Executive, Senior Customer Executive, Property Sales Consultant, Property Professional, New Homes Sales Consultant, New Build Residential Consultant
THE ROLE:
Managing the process of apartment completions
Working closely with purchasers or other agents providing the best level of customer experience
Act as the main point of contact for potential buyers, providing information about new homes, prices and availability
Build and maintain relationships with potential buyers, providing excellent customer service throughout the process
Conduct property viewings highlighting the features and benefits of each property
In charge of purchaser snagging and defects
Liaising with contractors on snags and defects, ensuring that service level agreements are met
THE PERSON:
Must have New Build Residential experience
Must have experience within a similar role handing snags and defects
Excellent communication skills, both written and verbal
Self-motivated and results-oriented
Ability to work independently and as part of a team
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
Customer Service & Lens Supply Manager job in Hampshire. Zest Optical are currently looking to recruit a Customer Service & Lens Supply Manager for a young, exciting company who have invented and manufactured novel spectacle lenses to reduce the progression of Myopia. Our client is backed by two world leaders in vision care products. This is a Monday – Friday position based in Hampshire.
Our client is looking for a skilled and motivated individual who can demonstrate the ability to work in a diverse, standalone and hands-on role supporting a growing manufacturing operation and number of distribution partners.
Customer Service & Lens Supply Manager – Role
Developing effective relationships and communications within the team, with distributor partners & with external operations partners leading customer service.
Acting as the primary customer service point of contact with partners and customers and liaise with team members and labs as required
Ensuring delivery of high quality / on time product to distributors
Monitoring current and future product needs and identify supply/demand challenges & opportunities Managing procurement of products & services to support operations, including placing and following-up orders with our contract manufacturers
Supporting and monitoring manufacturing to meet distributor / customer demand
Customer Service & Lens Supply Manager – Requirements
Dispensing Optician qualification preferred
Working knowledge of Ophthalmic lens supply chains
Excellent customer service skills
Willing to embrace new challenges and learn new skills to meet the broad nature of this role
Customer Service & Lens Supply Manager – Salary
Base salary up to £45k
Plus a range of additional benefits
To avoid missing out on this opportunity, please click on the Apply Now button below.....Read more...
CUSTOMER EXPERIENCE EXECUTIVE – NEW BUILD RESIDENTIAL
LONDON
UPTO £40,000 + BONUS + EXCELLENT CULTURE
Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the Customer Experience team and assist with pre completion inspections, customer communications, completions, handovers, home demonstrations and deal with snag and defect management.
This is a great role for someone who has worked within a Customer Care, Customer Success Executive, Senior Customer Executive, Property Sales Consultant, Property Professional, New Homes Sales Consultant, New Build Residential Consultant
THE ROLE:
Managing the process of apartment completions
Working closely with purchasers or other agents providing the best level of customer experience
Act as the main point of contact for potential buyers, providing information about new homes, prices and availability
Build and maintain relationships with potential buyers, providing excellent customer service throughout the process
Conduct property viewings highlighting the features and benefits of each property
In charge of purchaser snagging and defects
Liaising with contractors on snags and defects, ensuring that service level agreements are met
THE PERSON:
Must have New Build Residential experience
Must have experience within a similar role handing snags and defects
Excellent communication skills, both written and verbal
Self-motivated and results-oriented
Ability to work independently and as part of a team
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
CUSTOMER EXPERIENCE EXECUTIVE – NEW BUILD RESIDENTIAL
LONDON - BRENT CROSS
UPTO £40,000 + BONUS + EXCELLENT CULTURE
Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the Customer Experience team and assist with pre completion inspections, customer communications, completions, handovers, home demonstrations and deal with snag and defect management.
This is a great role for someone who has worked within a Customer Care, Customer Success Executive, Senior Customer Executive, Property Sales Consultant, Property Professional, New Homes Sales Consultant, New Build Residential Consultant
THE ROLE:
Managing the process of apartment completions
Working closely with purchasers or other agents providing the best level of customer experience
Act as the main point of contact for potential buyers, providing information about new homes, prices and availability
Build and maintain relationships with potential buyers, providing excellent customer service throughout the process
Conduct property viewings highlighting the features and benefits of each property
In charge of purchaser snagging and defects
Liaising with contractors on snags and defects, ensuring that service level agreements are met
THE PERSON:
Must have New Build Residential experience
Must have experience within a similar role handing snags and defects
Excellent communication skills, both written and verbal
Self-motivated and results-oriented
Ability to work independently and as part of a team
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
@mecscomms is recruiting a contract Network Engineer, home based, remote working, on behalf of a Global IT, Technology & Telecom service provider. The roles will have ownership for the management & delivery of bespoke & complex IP networks, IPVPN, IDA WAN & firewall security network solutions for global Enterprise customers. The IP Network Engineer will configure, commission, provision, implement & support service & network activation for Core, Internet, IP, Cloud & Data products.
If you possess a Cisco CCNA / CCNP / CCIP / CCDP & have experience in IP networking, IPVPN, MPLS, Security, Firewalls, network operations, provisioning, implementation, configuration, migration, troubleshooting or support, I'm keen to hear from you.
# Position: CCNA Network Engineer, Cisco Implementation Engineer, Deployment Engineer
# Location: Home based, remote working, work from home
# Duration: 12+ month contract
# Hours: Monday – Friday 09.00 -17.30
# Gross Rate: £20 - inside IR35
# Security Clearance: SC or BPSS level clearance (or eligibility for clearance) is essential
Environment:
Network Implementation Engineer, Deployment Engineer, Service Delivery, IP Network Engineer, Technician, Analyst, Network Administrator, Change Management, Delivery, Implementation, Deployment, Rollout, Service Delivery, Implementation, Configuration, Provisioning, Deployment, Support, Migration, Operations, Enterprise solutions, IT, Technology, Cloud Computing, Hosted Services, Internet, IoT, Hosting, Managed IT Solutions, Networks, Telecoms, Unified Comms, Security, Cisco, IPVPN, VPN, MPLS, WAN, LAN, BGP, RIP, EIGRP, OSPF ,ISIS, Junior, Cisco, IP, TCP/IP, OSPF, BGP, MPLS, ADSL, DSL, FTTP, FTTH, Fibre, xDSL, Ethernet, NOC, WAN, LAN, IPVPN, VPN, Data, RIP, RIPv2, EIGRP, Routers, Switches, NOC, TMC, NMC, Voice, CCNA, CCNP, CCIP, Cisco, Alcatel-Lucent, ADVA, Juniper.
Key Activity:
# Provisioning of Core IP, Data & Network Security solutions
# Solution implementation & configuration
# IP Network implementation
# Remote configuration & commissioning
# End to end deployment
# Change & delivery management
# New product deployment
# Process management
# Governance & Control
Overview:
The IP Network Engineer will be responsible for the configuration, commissioning, delivery, implementation & documentation of new customer deployments across complex IP WAN network solutions for Core, Internet, IP, Cloud & Data products including IPVPN, MPLS, Security, Firewall & IDA WAN network solutions.
Responsibilities:
# Provisioning of Core IP, Data & Security solutions for Enterprise customers
# Configuration of solutions over IP Internet, Cloud & Managed Cisco Service Provider core networks
# Translating customer solution design into robust technical solutions & their deployment
# Operational activities including Network configuration & integration of customer equipment
# Manage Provide, Change & Cease activity
# Customer circuit deliveries & planned outages / changes
# Carry out pre & post configuration testing to ensure error free installation (Layers 1, 2 & 3)
# Assist with the implementation of new Internet & Cloud based products, systems & processes
# Provide an escalation point for engineers requiring technical support
# Provide technical representation at customer & project related meetings
# Ensure quality assurance is maintained
# Maintaining associated customer & network documentation
Candidate Profile:
Candidates will be considered from a range of backgrounds from IP support to implementation and configuration, through to junior network engineers or telecommunications graduates and candidates with CCNA certifications.
Ideally you will have some previous network implementation engineering experience ideally gained within an ISP, Network Service Provider, Managed Hosting, Telecom, Technology, ICT, Cloud, Systems / Network Integrator or similar type of technology managed services provider.
Your professional or academic experience is likely to include some of the following:
# Network delivery for fixed-line WAN telecommunications services & product
# IP, Data & Transmission principles & protocols for Network Build
# Strong understanding of fixed line WAN products; Cisco, IP WAN, VPN, MPLS, Connectivity, IDA
# MPLS & VPN knowledge
# Experience with Routing Protocols (BGP, RIP, EIGRP, OSPF, ISIS)
# Layer 2/ 3 principles & protocols to across multiple MPLS networks
# Direct Internet, IP Transit, Internet Routing, RIPE database, Cisco Routers & Switches, PPP, MLPPP, Ethernet, configuring Cisco, Alcatel & Juniper devices
# TCP/IP protocols & services (TCP / UDP, IPSec, VoIP, SNMP, DNS, Radius / TACACS+, BGP, EIGRP, OSPF, ISIS), Transmission fundamentals
# IP network provisioning & implementation
# Cisco CCNA or CCNP or CCIP or CCDP accreditation
It is essential for candidates to currently hold OR be eligible to pass BPSS (Basic Check) and SC level security clearance checks.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
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Job Title – Housing Choices Administration Support Officer
Location – LE67
Contract – TEMP – Running til end of June
Hours – 36.25
Role summary –
This company is seeking a highly skilled and experienced Housing Choices Administration Support Officer to join their team. The successful candidate will be responsible for providing administrative support and customer service to this company's housing applicants. The ideal candidate must have excellent administrative skills, be computer literate, and comfortable dealing with customers over the phone. The successful candidate will be challenged with supporting this company during a busy time, as they manage the transfer of all their current housing applicants onto a new lettings system while implementing a new allocations policy.
Key Responsibilities:
Provide administrative support to this company's housing applicants.
Deal with customers over the phone
Work partly out of this company's customer service centre in Coalville
Manage the transfer of all current housing applicants onto a new letting system
Implement a new allocation policy
Requirements:
Excellent administrative skills
Computer literate
Comfortable dealing with customers over the phone
Ability to work partly out of this company's customer service centre in Coalville.
Ability to work remotely.
Experience in managing the transfer of data onto a new system.
Experience in implementing new policies.
Strong attention to detail
Ability to multitask and prioritise workload.
Excellent communication skills
Ability to work well under pressure.
A positive and proactive attitude
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
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Role: Account Manager (3PL) Location: Sheffield Salary: Circa £32,000 per annum Hours: 40 hours, Monday-Thursday 8am – 5pm, Friday 8am – 4.15pm Centric Talent are currently recruiting for an experienced and talented Account Manager for our client who are a leading end to end supply chain, global logistics and fulfilment business. You’ll be supporting a newly acquired and prestigious customer account, therefore, previous experience of Account Managing within a 3PL environment would be highly desirable (but not essential). You’ll be reporting into the Client Relationship Manager whilst actively communicating with your client daily, whether that is by email, Teams calls, or on/off site visits, so you will need a proven background of client facing experience. You will be working to handle and resolve queries that may arise, for example, stock not dispatched in time from the warehouse. You will be actively working with operations daily as well as the customer. Key ResponsibilitiesCustomer expectations: To effectively manage all expectations in line with achievable operational service levels. Attend customer visits/meetings on and off-site including conference calls.Communication: Speak to all customers and refer any relevant customer intelligence to the Client Relations Manager. Identify and communicate any potential issues internally and be the customer representative onsite. Provide clear and concise processing instructions to internal departments. Analyse statistics and KPI’s: Creation of monthly reports detailing the KPI and SLA status.Transport: Liaise with Transport, 3rd party logistics providers and our customers to arrange and schedule all inbound/outbound deliveries.Processing Instructions: Responsible for updating Operations with clear and accurate processing instructions for all work completed on siteData Accuracy: Manage stock files and inbound/outbound reports to provide customers with accurate data and real-time stock updatesInvoicing: Invoice all processes and materials accurately to an agreed schedule with each customerCreate opportunities: Maximise growth opportunities in conjunction with the Client Relations ManagerSupport: Provide support to internal departments with any queries or issues relating to customers.Liaise effectively with planning teamContinuous improvement: Identify opportunities to improve customer experienceStock Control: Maintain stock control and stock file integritySkills and knowledgeExperience of 3PL Account Management (desirable)Previous experience within a customer / service facing role (min 2 years+)Strong negotiating skillsExperience of warehouse processing, and preferable experience of WMS solutionsConfident using IT systemsAccuracy and eye for detailBenefitsHolidays:25 days per annum plus 8 days bank holidaysDeath in service x3 their salaryEnhanced mat-pay full-pay for 6 months then standard from therefore afterPension: 5% paid by the colleague 3% by ASCWellness programmesFree on-site parkingWestfield Health Care Cashplan – allowing colleagues to save on everyday medical, dental & much more through a discounted plan accessible through a rewards gateway platform.Employee Assistance Programme giving colleagues access to a free 24/7 confidential helplineIf you feel you have the relevant experience, then we’d love to hear from you, apply today!....Read more...
AQUMEN Recruitment is currently recruiting an experienced Refrigeration Engineer on behalf of our client, one of the UK's leading Refrigeration Service Contractors, to work be Resident Engineer across 4 sites in the Uxbridge AreaIdeally located in commutable distance from Uxbridge, you will have experience in the Refrigeration Sector and be qualified to C & G Level 2 or 3 in Refrigeration and Air-Conditioning with a recognised qualification in Refrigerant Handling. Reporting to the Service Manager, this role is part of a growing team of Service Engineers and is based as a Resident Engineer across their clients 4 sites.The successful Refrigeration Engineer will be working on heavy commercial refrigeration equipment and plant, chilled water systems and small amount of Air-conditioning equipment.A FULL UK DRIVING LICENCE IS ESSENTIAL FOR THIS ROLEOther responsibilities
Adhere to the company policy.:The Engineer is expected to Maintain a Customer Focus behavior throughout all processes and ensure Customer expectations are met.Although we are maintenance based the engineer will be expected to react to service calls when necessary.To Support Service manager in solving technical issues, and numbers of repetitive service calls in a timely manner.The Engineer will be expected to promote to customers improvements/modifications on the operating systems they have on site.To provide technical support to our apprentices and our customers.Ensure that Health, Safety & Quality regulations and policies are being adhered to.Attend and trouble shoot, rectify and educate.Carry out site audits.Carryout tool box talks as advised by Service Manager.Some commissioning works.No Supermarkets.
Accountabilities:
Ensure customer satisfaction.Representing the company in a positive and professional manner.Support the capacity planning and work scheduling process.To ensure that the Company’s technical and safety standards are maintained in accordance with Health & Safety Practices as outlined in the Company Health and Safety procedures and to make recommendations for improvements as necessary as well as the reporting of accidents & near misses.Provide technical support and coaching to team ApprenticesEnsure that you are updated on safety standards and safety equipment.Champion safety culture in the work place.
The ideal candidate will have:
Experience in service environment.Strong planning and organisational skillsAbility to work to tight deadlines and manage conflicting prioritiesSkilled in technical problem solving and customer satisfaction.Good customer focus.Relevant technical hands-on industry related experience.Relevant Industry qualifications.
The successful candidate for the role of Refrigeration Service Engineer will receive a competitive salary of £40000 plus overtime. In addition you will receive a company vehicle, pension, 22 days holiday plus Bank Holidays and access to a company wellness programmeAqumen Business Solutions is acting as an Employment Business in relation to this vacancy.....Read more...
A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Caerphilly, Wales within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.
Optical Customer Service Advisor - Role
To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.
To ensure that departmental KPI's are met on a daily/monthly basis.
To provide technical information regarding frames and lenses to Opticians
When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices
To build a rapport with key clients
To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.
To fully interact with the supply chain across the relevant sites
To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a 'perfect call'
Optical Customer Service Advisor – Requirements
Previous experience of working as an Optical Assistant
Attention to detail
Organised
Able to build rapport
Good at multitasking
Excellent customer service skills
Optical Customer Service Advisor – Package
Working 37.5 hours a week
Monday to Friday 9am to 5pm
Salary between £20,000 to £23,000
This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.
To apply for this role please send a copy of your CV or alternatively call 0114 238 1726.....Read more...
A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Caerphilly, Wales within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.
Optical Customer Service Advisor - Role
To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.
To ensure that departmental KPI's are met on a daily/monthly basis.
To provide technical information regarding frames and lenses to Opticians
When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices
To build a rapport with key clients
To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.
To fully interact with the supply chain across the relevant sites
To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a 'perfect call'
Optical Customer Service Advisor – Requirements
Previous experience of working as an Optical Assistant
Attention to detail
Organised
Able to build rapport
Good at multitasking
Excellent customer service skills
Optical Customer Service Advisor – Package
Working 37.5 hours a week
Monday to Friday 9am to 5pm
Salary is between £20,000 to £23,000
This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.
To apply for this role please send a copy of your CV or alternatively call 0114 238 1726.....Read more...
Customer Relationship AdvisorLocation: Hybrid (Split between home and our Meadowhall Office) Hours: Full time Package: Westfield Health cash plan, 23 days holiday plus bank holidays, your birthday off, along with other employee perks
Are you looking for a career rather than just a job?
Do you want to join a winning team that always smash their targets and get great customer feedback?
Do you have customer service/client retention experience? Are you a target-driven sales professional who thrives on success and smashing targets?Would you like to join a progressive and rewarding company?
Then we want you!We are Citation – One of the UK's biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses. We are part of the Citation Group which has over 60,000 clients who love us, need us and want to buy more from us. Having acquired 13 businesses over the last 4 years which offer products and services that our clients need and want; we’re only interested in future growth; we’re not finished yet.
As a result, we are looking to expand our Customer Relationship team and we are looking for the absolute best to join us. We pride ourselves on our high levels of customer service, professional conduct, and our friendly working environment.
What we can offer:• The chance to work for a Best Companies accredited business• A fun and supportive working environment• Real opportunities to progress• A competitive base salary with uncapped commission
The job:• Contacting an existing client base to discuss their service, add value and maintain relationships all with a view to reduce attrition• Focus is on client experience• Identify client need and find solutions using listening skills and rapport• ‘Turn round’ clients who no longer wish to continue with the service• Contact past client base with a view of providing services to them again• Work with existing clients to support new business growth• Hit targets based on both revenue and retention rate as a percentage
What we are looking for:We are looking for a confident individual who is quick-thinking, adaptable and resilient.
You will be enthusiastic, driven and customer-focused. Excellent communication skills, (especially on the phone) the ability to learn quickly and attention to detail are a must.
If you have customer service, client retention or sales experience – perfect. If not, we have a coaching programme that will support the right candidates to become successful in this role.
Hit Apply now to forward your CV.....Read more...
