Customer Service & Lens Supply Manager - Hampshire

Customer Service & Lens Supply Manager job in Hampshire.

Zest Optical are currently looking to recruit a Customer Service & Lens Supply Manager for a young, exciting company who have invented and manufactured novel spectacle lenses to reduce the progression of Myopia.

Our client is backed by two world leaders in vision care products.

This is a Monday – Friday position based in Hampshire.


Our client is looking for a skilled and motivated individual who can demonstrate the ability to work in a diverse, standalone and hands-on role supporting a growing manufacturing operation and number of distribution partners.


Customer Service & Lens Supply Manager – Role

Developing effective relationships and communications within the team, with distributor partners & with external operations partners leading customer service.
Acting as the primary customer service point of contact with partners and customers and liaise with team members and labs as required
Ensuring delivery of high quality / on time product to distributors
Monitoring current and future product needs and identify supply/demand challenges & opportunities Managing procurement of products & services to support operations, including placing and following-up orders with our contract manufacturers
Supporting and monitoring manufacturing to meet distributor / customer demand

Customer Service & Lens Supply Manager – Requirements

Dispensing Optician qualification preferred
Working knowledge of Ophthalmic lens supply chains
Excellent customer service skills
Willing to embrace new challenges and learn new skills to meet the broad nature of this role

Customer Service & Lens Supply Manager – Salary

Base salary up to £45k
Plus a range of additional benefits

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