An exciting new opportunity for a Customer Support Engineer has arisen with our client in Cambridgeshire.
As the Customer Support Engineer in Cambridgeshire, you will support the company's products in the field and to commission systems worldwide. This role will require someone with strong technical ability, comfortable with customer facing and who can gain a detailed technical understanding of the company's products.
Requirements for the Customer Support Engineer in Cambridgeshire
HNC or above in Electrical/Electronic or Mechanical Engineering
Previous experience in international servicing & commissioning activities
A willingness to travel internationally is essential
Proven ability to remotely troubleshoot customer issues
Ability to deliver operation & maintenance training on company products
Carry out logical fault diagnosis of electro-mechanical systems
This is a great opportunity to join one of the world's leading developer & manufacturers of thermal imaging systems.
APPLY NOW! For the role of Customer Support Engineer, Cambridgeshire by sending your CV to cgilbert@redlinegroup.Com or call Charlie on 01582 878807 or 07961 158 782 for more information.....Read more...
Holt Executive are partnered with a leading design and manufacturing business who are seeking a Customer Logistics Support (CLS) Sales Manager.
The Customer Logistics Support (CLS) Sales Manager will work closely with the wider Sales team to identify and develop strategic opportunities, leveraging your expertise to secure new partnerships.
Key Responsibilities for the Customer Logistics Support (CLS) Sales Manager:
- Achieve assigned sales targets for the CLS sector, aligning with the overall company budget.
- Identify new CLS opportunities from existing and new customers, ensuring they align with company strategy, capabilities, and win probability.
- Lead the creation of compelling CLS value propositions alongside ILS and CLS colleagues.
- Manage and contribute to a healthy pipeline of potential CLS clients and projects.
- Take ownership of specific CLS proposals, ensuring the "customer voice" is heard.
- Establish strong connections with key customers and end users across the UK, Europe, and internationally.
- Contribute to the development of the company strategy and investment plans for the CLS sector.
- Play a role in developing a wider company strategy for aftermarket services.
- Provide input for CLS sector contributions to company sales forecasts and budgets.
- Present summaries of new CLS opportunities to senior leadership for approval.
- Capture and share relevant best practices in CLS within the defence industry.
- Lead or participate in non-CLS campaigns and bids when required.
- Ensure compliance with Anti-Bribery and Corruption Policies with all partners and representatives.
Key Skills & Experience Required by the Customer Logistics Support (CLS) Sales Manager:
Essential
- Experience in a UK MoD role or in the UK defence industry.
- Interest and aptitude for solving customer support and maintenance challenges.
- Knowledge of the UK, European and international defence markets.
- Strategic thinker, who recognizes business opportunities and their potential impact on the overall business.
- Ability to work well under pressure and on several simultaneous opportunities and campaigns.
- Strong customer relationship-building skills and understanding and appreciation of their challenges.
- Ability to always maintain and operate with high ethical standards.
Desirable
- Prior experience in a sales or business development role.
- Direct experience of CLS, ILS or wider customer support services.
- Broad understanding of emerging technologies (software, hardware, network) and their potential relevance to products & services.
Company Benefits:
- 37.5 hour working week and lunchtime finishes on a Friday.
- 28 days annual leave & Christmas closure.
- Hybrid/flexible working arrangements.
- Group pension plan matched contributions up to 5%.
- Employee Help@Hand Service gives you and your family access to 4 key services including remote GP service, second opinion, mental health pathway service, and physiotherapy consultations.
- Life Assurance Policy, including Bereavement Counselling and Probate Helpline.
- Company Share Incentive Plan and Save as You Earn Scheme.
- Wellbeing initiatives, including access to the Aviva Wellbeing App and the addition of mental health support for all employees plus regular activities across sites to support and promote well-being.
- Employee discounts scheme (including access to an additional wellbeing hub).
- Excellent Learning & Development opportunities.
If your skills and experience match this Customer Logistics Support (CLS) Sales Manager opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com ....Read more...
Customer Service Representative
Machine Tool Industry
Telford - TF3
£30k starting salary
Monday-Friday day shifts
Product Training, 28 days holiday
The Company
With Sales and Support Offices in the United States, the UK, India, and Poland, our client is a growing company looking for an enthusiastic and motivated Customer Service Advisor to work for the UK office.
The Role of Customer Service Representative:
Are you a Customer Service Representative who is looking for a change? We are seeking an individual who will serve a key role in building relationships with customers by acting as the first point of contact for all Parts and Service sales and informational needs.
Duties and Responsibilities for Customer Service Representative:
- Provides key Customer Service Phone Support.
- Professionally answers customer inquiries via phone and email.
- Provides quotes to customers.
- Acknowledges and processes incoming orders including, Pick, Pack, and Post.
- Knowledgeably upsells customers with new offers and opportunities.
- Provides customers part identification technical support.
- Supports various business initiatives.
- Follows up with backorders and updates customers regarding status.
- Works with customers and members of the service team to address and complete returns.
- Updates customer information in the Customer Relationship Management system.
- Processes customer credit cards.
- Maintains ERP accuracy daily.
- Collaborates with team members to improve customer service excellence.
- Participate in initiatives to grow the Parts and Service businesses.
Key Requirements for Customer Service Representative:
- Has previous experience in building relationships with customers via phone, email or face-to-face
- Experience in data input onto CRM systems
- Previous experience in liaising with internal and external bodies
Salary/ Package for Customer Service Representative:
- Salary: Up to £30,000 per year
- 37.5 hour week Monday-Friday (1 hr lunch)
- Overtime paid at 1.3x hourly rate Mon-Saturday, Double time Sunday
- 20 days + bank holidays
- Company Pension Scheme
- On-site parking
Interested? To apply for this Customer Service Representative position, here are your two options:
- "This is the job for me! When can I start?" - Call now and lets talk through your experience. Ask for Shanice Vickers 0116 254 5411 between 8.30am - 5.30pm.
- "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know - shanicev@precisionrecruitment.co.uk
PPDEL....Read more...
My clients in North Bucks have an immediate requirement for a Customer Support Technician: Electronics.This role is commutable from Milton Keynes, Newport Pagnell, St. Neots, Biggleswade, Sandy, Bedford.My clients are a world leader in in the design, manufacture and continuous improvement of wireless condition monitoring solutions. Their technology is used in 35 countries in rail, construction and mining. More than 30,000 sensors were installed last year, helping users manage ground and structural movement, landslide risk, geotechnical behaviour, rail track movement and much more.They are seeking the right individual to join their Customer Support team. This is a full time hybrid role, working from the office 3 days a week, and working remotely from home for the remaining 2 days.Main Duties & Responsibilities:As a Customer Support Technician, you will take a hands-on role in providing support for customers ahead of, during and after the installation of new projects, replacements, and changes. The role also involves training customers and preparing equipment for dispatch for new projects and replacements.Reporting, Location & Travel:This role reports to the Team Lead and Global Customer Support Manager. A hybrid role split with 3 days in the office and 2 days working remotely, with an occasional requirement for national and international travel, primarily to meet customers and support product deployment.Key Responsibilities:Responsibilities include, although are not limited to the following:• Clarifying customer technical requirements ahead of new project installations and briefing the production team.• Supporting customers during project installation.• Setting up monitoring diagrams, users, alerts and calculations.• Attending site when required to support customer installations or investigate reported faults.• Assisting customers with technical queries and fault reports by phone, email and through a helpdesk ticket system.• Managing the return and replacement of faulty equipment.• Assisting with fault diagnosis and contributing to fault reduction.• Providing training to customers mostly using teleconferencing, sometimes on site or in the company facility.• Configuring equipment to customer specifications, fitting mounting brackets and ancillary equipment, packing for dispatch.• Receiving returned equipment and diagnosing faults.• Carrying out minor repairs and refurbishment of equipment.• Other duties as assigned.Relevant Knowledge & Experience:Candidates should assess their suitability against the following essential and/or desirable relevant knowledge and experience:Essential:• Demonstrable experience of customer service in an engineering, or technical environment.• Excellent customer relations skills.• Fluent in English.• Languages: spoken/written Spanish and/or German.Desirable:• Good ability with Excel, and other Office apps.• Understanding of IP Networking.• Experience of working within monitoring.• Site experience in Rail and/or Construction is preferred.• Other spoken/written languages such as French or Italian.Package:Salary to c£35k, negotiable for a candidate with extremely well matched skills & experience.Workplace Pension Scheme with matched employer contributions.Life Assurance scheme.Cycle to Work Scheme.Tech Purchase Scheme.Learning & Development scheme including a variety of training courses.To apply for this Customer Support Technician: Electronics role in North Bucks please contact us ASAP!....Read more...
My clients in North Bucks have an immediate requirement for a Customer Support Technician: Electronics.This role is commutable from Milton Keynes, Newport Pagnell, St. Neots, Biggleswade, Sandy, Bedford.My clients are a world leader in in the design, manufacture and continuous improvement of wireless condition monitoring solutions. Their technology is used in 35 countries in rail, construction and mining. More than 30,000 sensors were installed last year, helping users manage ground and structural movement, landslide risk, geotechnical behaviour, rail track movement and much more.They are seeking the right individual to join their Customer Support team. This is a full time hybrid role, working from the office 3 days a week, and working remotely from home for the remaining 2 days.Main Duties & Responsibilities:As a Customer Support Technician, you will take a hands-on role in providing support for customers ahead of, during and after the installation of new projects, replacements, and changes. The role also involves training customers and preparing equipment for dispatch for new projects and replacements.Reporting, Location & Travel:This role reports to the Team Lead and Global Customer Support Manager. A hybrid role split with 3 days in the office and 2 days working remotely, with an occasional requirement for national and international travel, primarily to meet customers and support product deployment.Key Responsibilities:Responsibilities include, although are not limited to the following:• Clarifying customer technical requirements ahead of new project installations and briefing the production team.• Supporting customers during project installation.• Setting up monitoring diagrams, users, alerts and calculations.• Attending site when required to support customer installations or investigate reported faults.• Assisting customers with technical queries and fault reports by phone, email and through a helpdesk ticket system.• Managing the return and replacement of faulty equipment.• Assisting with fault diagnosis and contributing to fault reduction.• Providing training to customers mostly using teleconferencing, sometimes on site or in the company facility.• Configuring equipment to customer specifications, fitting mounting brackets and ancillary equipment, packing for dispatch.• Receiving returned equipment and diagnosing faults.• Carrying out minor repairs and refurbishment of equipment.• Other duties as assigned.Relevant Knowledge & Experience:Candidates should assess their suitability against the following essential and/or desirable relevant knowledge and experience:Essential:• Demonstrable experience of customer service in an engineering, or technical environment.• Excellent customer relations skills.• Fluent in English.• Languages: spoken/written Spanish and/or German.Desirable:• Good ability with Excel, and other Office apps.• Understanding of IP Networking.• Experience of working within monitoring.• Site experience in Rail and/or Construction is preferred.• Other spoken/written languages such as French or Italian.Package:Salary to c£35k, negotiable for a candidate with extremely well matched skills & experience.Workplace Pension Scheme with matched employer contributions.Life Assurance scheme.Cycle to Work Scheme.Tech Purchase Scheme.Learning & Development scheme including a variety of training courses.To apply for this Customer Support Technician: Electronics role in North Bucks please contact us ASAP!....Read more...
Job Title – Customer Services Officer
Location – London NW8
Contract – 12 weeks
Hours – 37
Role summary –
This client is currently seeking a skilled Customer Services Officer to join their team. The successful candidate will be responsible for managing customer calls, investigating, and resolving complaints, and providing support and advice to customers and colleagues. The Customer Services Officer will also liaise with housing and repairs colleagues to ensure a timely and high-quality service to residents.
Key Responsibilities:
Receive and manage customer calls.
Raise support tickets to enable tracking and resolution of customer repair, housing, and rent requests.
Investigate and resolve customer complaints.
Provide regular, up to date information, support and advice to C&C customers and colleagues alike.
Liaise with housing and repairs colleagues to ensure a timely and high-quality service to our residents.
Provide support, in any capacity, to Service Hub colleagues.
Administer repairs/housing email inboxes.
Provide admin assistance to the housing allocations department.
Requirements:
Previous experience in a customer service role
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to work well under pressure and in a fast-paced environment.
Proficient in Microsoft Office Suite
Ability to work independently and as part of a team.
Experience working in a housing or repairs environment is desirable.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
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As a Technical Support Engineer, you will be responsible for diagnosing and resolving technical issues faced by our customers. You will work closely with our clients to understand their concerns, provide guidance, and deliver effective solutions. This role requires excellent communication skills, a strong technical background, and a customer-centric approach.
Responsibilities:
Provide technical support to customers via various channels, including phone, email, and chat
Identify trends in customer issues and proactively propose improvements to our products and services
Maintain a high level of customer satisfaction by providing prompt and effective technical assistance
Requirements:
Has worked in or studied the OEM automotive or Motorsport industries and has had some experience of vehicle data analysis, vehicle testing or race data analysis
Proven experience in a technical support or customer-facing role
Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals
Full clean UK driving licence.....Read more...
Are you learning to be a Web developer and are a customer service superstar looking for an opportunity to shine? Look no further! The Opportunity Hub UK is excited to announce that we are currently recruiting for a Customer Support Executive to join one of the fastest growing PropTech companies in the UK. Company Overview: Our client is a SaaS business that has seen double digit year on year growth and is poised for even more success in the future. They are a dynamic and innovative company that is constantly pushing the boundaries of what is possible in the PropTech industry. Job Overview: The Customer Support Executive will be a vital member of the Client Services Division, whose primary goal is to keep our customers satisfied and delighted. The role will initially be part of a remote team of 4 Customer Support Executives and will involve managing tickets through FreshDesk and solving customer issues through our own in-house bespoke CMS systems. Here's what you'll be doing:Handling inbound queries from clientsProviding exceptional customer service to our clientsDemonstrating exceptional attention to detail when communicating with clientsContributing knowledge and understanding of best practices for Customer SupportHelping to improve company systemsDocumenting, tracking, and monitoring tickets/tasksHere are the skills you'll need:A primary focus on qualityDemonstrable experience of delivering with quality within a technical Customer Support TeamExcellent interpersonal and communication skillsKnowledge of CSS and HTMLExcellent working knowledge of up-to-date desktop applications, especially FreshDeskStrong organizational skills and ability to multitask in a small business environmentAn aptitude for problem-solving and strong attention to detailThe ability to work effectively and efficiently in a remote environmentHere are the benefits of this job:The opportunity to be a part of a dynamic and innovative company that is poised for even more success in the futureThe chance to take on a challenging new role and be involved in the development of the companyThe ability to work remotelyA chance to work in a sector that is constantly pushing the boundaries of what is possibleA career in the PropTech industry is not only exciting and challenging, but it also has the potential to make a real impact on the world. So, if you're ready to take on a new challenge and join a company with a bright future, don't hesitate to apply for this Customer Support Executive role today!....Read more...
Electronic Support Engineer (Marine) – Permanent – Remote
This is a technical and customer focused role to provide Electronic Support for the Regional Office that has the responsibility for the UK, Europe, Middle East and Africa. The role will be worked remotely with extensive travel to these regions. The support will cover the Electronic Control Systems that are used on a range of marine propulsion systems. The role includes full vessel commissioning of Electronic Control systems, system fault finding on board and remote assistance, emergency vessel failure support and vessel inspections.
Key Responsibilities
Commissioning and Sea Trials
Carry out full commissioning activities for Electronic Control Systems namely Modular Electronic Control System (MECS), Blue Arrow Control System (bA) and AVX Systems. This will include installation assistance and checks, acceptance trials and training of crew and support staff.
Complete commissioning reports in a timely manner and update the project log.
Assist with interfacing with third party equipment’s, (engine, gearbox
Carry out Dynamic Positioning (DP) trials and Autopilot System interface as required
Technical Support
Ensure that electronics product support delivery is technically robust and timely.
Ensure that all complaints, engineering change requests and day-to-day technical queries are recorded and prioritised.
Will require travelling on short notice for trouble shooting for control systems, fault finding and repair to vessels.
Provide technical information and advice on installation issues e.g. module positioning, cabling, power supply, set-ups etc to shipyards prior to build if required.
That customer issues are resolved in a satisfactory and timely manner.
Complaints database is maintained.
Technical issues are dealt with swiftly and effectively.
Minimal complaints raised by customers.
Customer Focus
To possess excellent communication skills and demonstrate assertiveness to manage difficult customers.
Ensure that customer support meets agreed commitments to our external and internal customers within the required timeframes.
Provide remote customer support via telephone, email etc, this may involve providing an immediate response to assist vessels that are not fully operational or require emergency support.
Customer feedback on support, servicing, training and performance.
To achieve successful resolution of customers problems to the best of your ability.
Positive customer feedback reviews.
Product Development Support
This relates to your contribution of ideas and suggestions for product design improvements in areas such as reliability, safety, maintainability and ease of manufacture are documented and communicated with Technical Services.
Diagnose and report on faults with returned products.
Contribute to the specification of new product requirements, as the external customer advocate inside the company.
A record can be presented of formal documented suggestions submitted to Technical Services.
No back log of returned product awaiting diagnosis.
Development and Improvement of Product Support Systems
Develop and optimise the documents and information systems associated with the installation and support of electronic controls, in conjunction with the marketing department. This includes the Distributer training and qualification process.
Ensure that the product support related areas of the complaints and warranty system are properly managed and records maintained.
Training and Development
Provide Electronic Control System Support training for distributers and customers
Provide in-house technical training for staff.
Satisfactory training review surveys supported by competently trained distributers/customers
Health and Safety
Take full responsibility for own safety
Understand Risk Assessments
Carry out risk assessment for vessel support activities
Complete of Risk assessments as appropriate
No accidents or near misses reported
Attend Risk Assessment Training
For more information on this role or to apply please contact Jack on +44 (0) 2392 322 384 or email your CV to jbaker@navis-consulting.com
Navis is acting as an Employment Agency in relation to this vacancy.....Read more...
We are seeking a dedicated and customer-oriented Technical Support Specialist to join our team. In this role, you will play a vital role in ensuring our clients receive prompt and effective technical support, as well as contribute to product testing efforts.
Responsibilities:
Provide prompt and effective technical support to clients, resolving customer issues and answering inquiries.
Guide customers on the effective use of our products and services.
Conduct product testing to ensure high-quality performance and reliability.
Communicate with customers via telephone and other communication channels, demonstrating a polite and professional manner.
Requirements:
Previous experience or study in the OEM automotive or Motorsport industries.
Strong customer service experience, with excellent communication skills.
Attention to detail when conducting product testing.
Possess a full clean UK driving licence.
If you are passionate about delivering exceptional support and possess the necessary technical skills, we encourage you to apply for this exciting opportunity. ....Read more...
My client in Essex who design & manufacture signal switching and simulation for use in electronic test and verification, are currently seeking a Junior Embedded Software Engineer. Within this role you will be mainly working alongside the software team in a high-pressure environment on support requests from customers and production area. The role is also concerned with improving the existing software applications and generating new ideas/applications for improving the customer experience.
Duties & Responsibilities for the Essex based Junior Embedded Software Engineer:
Analyse and support customer problems.
Support production issues related to software tasks.
Maintain current software applications.
Generate ideas for making new software products for the customer.
Generating customer-oriented documentation.
Test and debug hardware-dependent software applications.
This is a great opportunity with a well-established company in Essex that offer products and services to streamline the design, development and sustainment of high performance electronic & test verification systems.
APPLY NOW! For the role of Junior Embedded Software Engineer, Essex by sending your CV to cgilbert@redlinegroup.Com or call Charlie on 01582 878807 or 07961 158 782 for more information.....Read more...
Sales Support Administrator
£25k - 27k
Are you looking for an exciting new role? Do you have excellent experience in Customer Service and Administration? If so, please apply now.
My client is looking for an experienced Sales Support Administrator to join their growing organisation.
You will be working within the IT sector, in a dynamic well-established business within a short distance of West Malling, my client prides itself on excellent customer service, fast response times, and flexibility in customer offering.
The ideal candidate would be a reliable and friendly member of the office who is willing to join a high-performing and structured team.
Customer services responsibilities
- Answering telephone enquiries - UK and Export
- Responding to Customer Emails - UK and Export
- Daily/Weekly/Monthly reporting to Customers
- Creating new customer accounts - UK and Export
- Processing quotes and orders on the IT System
- Part identification using external websites/spreadsheets
- Check part number suppression's on external websites
- Identify part lead times and confirm with the customer
- Releasing pick tickets and check-back orders
- Raising commercial invoices for dispatch
- Part ship and contact customers when stock is booked in
- Downloading spare guides as required
- Monitoring service repairs
- Dealing with service queries
- Advising customers of warranty invalidation's
- Contact Service customers requesting part authorisation, obtaining service
Job Description
Service support responsibilities
- Account management for service customers
- Service support for partners
- Ensuring a smooth flow of work through the workshop
- Obtaining Purchase Order numbers for repairs
- Monitoring statuses of repairs
- Responding to new customers
- Ensuring correct invoicing on repairs
- Liaising with Purchasing for timely delivery of parts
- Liaising with customers regarding receipt and return of units
- Supporting the effort to reach service revenue targets
Qualifications and Skills:
- IT literate (Word, Excel)
- Good organisational skills
- Good telephone manner
- Good attention to detail
- Conscientious with a strong sense of quality
- Strong customer focus
- Ability to work and take instruction from Managers but also to work
independently.
- Self-motivating with the ability to prioritise own workload
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
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Service Care Solutions are looking for a Customer Support Officer to work within the Transport for Greater Manchester on a contract basis.Location: ManchesterJob role/responsibilities: To be the first point of contact for all customer and stakeholder enquiries, ensuring an excellent customer service is provided during every customer contact.
Effective use of a variety of contact channels in handling customer enquiries.
Handle all customer and stakeholder queries, requests and reports received to TfGM Contact Centre, via telephone or in writing.
Logging customer feedback relating to public transport.
Support service for colleagues in Travel shops.
Complete relevant administration processes relating to contact centre services.
Ensure you comply with all organisational policies and relevant legislation.
Knowledge/Experience required:
Experience of dealing with customers or stakeholders by telephone with the ability to relay information clearly and concisely, delivering excellent customer service in all interactions.
Excellent written skills with the ability to compose letters, emails and other correspondence using customer focussed language and tone.
Experience of liaising with internal colleagues to resolve issues.
Experience of working within an organisations policies and procedures.
Demonstrable success in a target driven role.
Experienced user of Microsoft Office and Database systems.
Experience of handling difficult customer or stakeholder interactions and reaching a positive conclusion.
Qualifications required:
Educated to GCSE or level equivalent.
If you are interested in this role or want further discussion, please contact Lewis O’Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.....Read more...
4Recruitment Services are seeking a Home Ownership Officer.The role is Liverpool based but expectation to travel to schemes that are in Liverpool and Manchester.DUTIES AND RESPONSIBILITIES INCLUDE:
Undertake the role of Account Manager for shared ownership and leasehold customers, advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Contribute to the regional and neighbourhood planning process, providing local knowledge and insight to ensure delivery plans reflect assigned scheme priorities. Drive the reduction of interaction demand through proactive customer engagement and promotion of self-service, providing ongoing customer support as required. Responsible for engaging with customer to ensure access is provided to their home to undertake Asset Services inspections or repairs and undertake enforcement actions where there are breaches of the lease or tenancy.Undertake customer engagement and consultation activities to support the Section 20 process, resolving queries and issues as appropriate.Contribute to the setting of service charge budgets for assigned schemes including splitting of service charges as appropriate, providing first line support for customer queries including calculation breakdowns. Attend customer/resident budget meetings, as required.Manage scheme income and expenditure in line with set budgets, applying discretion for expenditure as required.Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively.Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti-social behaviour and unauthorised sub-letting. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process.Manage customer complaints in line with the agreed process, ensuring effective resolution within set timescales. Support the sign up of new customers through attending the handover/walkthrough of new properties, ensuring ongoing face to face support to customers on behalf of the Group.
ESSENTIAL REQUIREMENTS INCLUDE:
Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements.CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities.Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information. Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels.
What we offer:
24 hour one on one specialist consultant based within your geographical area4Recruitment Services Employee Benefits ProgrammeOur own dedicated payroll support ensuring you get the full benefits of your payment
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.To discuss this vacancy in further detail or any other vacancies, please contact our Team on 0800 988 6307 or email gpadmin@4recruitmentservices.com.....Read more...
Job Title: Customer Resolution Officer Contract Type: Temp -Ongoing Work Pattern: 35 Hours Per Week Start Date: AsapService Care Solutions are looking for a Customer Resolutions Officer on behalf of our client to join a team in London. You will be responsible for delivering a high-quality customer service to customers needing support during reported complex repairs.Job Role –
To proactively collaborate with residents to surmount barriers and facilitate repairs.
To handle cases related to damp, mould, and disrepair in accordance with regulatory guidance and legislation.
To liaise with internal and external partners to ensure that each repair is being completed in the most timely and cost-effective manner.
To coordinate internal stakeholders' meetings to facilitate effective management of repairs when required.
To manage legal action when necessary for access for works to take place, liaising with relevant operational teams.
Act as the point of contact to investigate complaints by residents and provide updates as necessary.
Ensure that IT systems are regularly updated, and manual record systems are maintained, enabling accurate reporting and customer management.
Collaborate with diverse tenants who require extra support and refer them to appropriate internal and external support services.
Suitable Candidates experience: –
Experience within a customer service environment handling customer enquiries and complaints.
Experience of problem solving
Good standard of written communication and communicate effectively.
Comfortable using Microsoft packages and in house systems.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208966 or send an E-Mail to arran.fitchie@servicecare.org.uk.....Read more...
An exciting opportunity has arisen for an Internal Sales Support Manager – Sat Comms & Broadcast to join this world leading Distributor of Electronic Components & Systems, based in Basingstoke. This role will manage the day to day smooth operation of the Sales Support Function.
The position of Internal Sales Support Manager – Sat Comms & Broadcast will be a vital support to the external sales team in the Satellite Communications and Broadcast Division of the business.
This is a re-active sales role, supporting pre and post sales in line with company growth targets.
Requirements of an Internal Sales Support Manager – Sat Comms & Broadcast:
- Strong background in technical knowledge of Sat Comms and Broadcast products and systems
- Excellent customer service and communication skills
- Able to understand customer requirements
- Work closely with external sales and operations
- Strong attention to detail
- Support large projects including customer bids/tenders
- Experience of SAP Business 1 system would be desirable
Benefits Package of Internal Sales Support Manager – Sat Comms & Broadcast:
- Competitive salary
- Company Pension Scheme
- Private Medical Care
- Monthly Commission scheme
- Annual Bonus scheme
- Modern offices and on-site facilities
This is an exciting job opportunity for a Internal Sales Support Manager in the Sat Comms & Broadcast space.
To apply for this Internal Sales Support Manager – Sat Comms & Broadcast role please send your CV to rkirkhope@redlinegroup.Com or for a confidential discussion, please call 01582 878 825 / 07961 158768....Read more...
£25,000 - £30,000 + Benefits
In order to provide a fully comprehensive, end-to-end administrative and quotation support service to our client’s ever-expanding list of customers, a warm, engaging and professional individual with a naturally customer focussed approach is required to join the team with immediate effect.Our client is a proud supplier of industry leading doors, windows and associated products. With a diverse wealth of manufacturing experience and over 30,000 sq ft of production space they supply the trade nationwide with high quality products and great service at fair and honest prices.The ideal Quotations & Customer Support Specialist will draw upon their recent customer service or support experience in a fast paced, SME office environment, to fully understand our client’s customer requirements in order to provide accurate, time sensitive quotations. The ability to quickly create open, warm and honest conversations with customers to truly understand their requirements is essential. However, previous estimating or quotation preparation knowledge is not required as all relevant product and service training will be provided to the candidate that can demonstrate commercial awareness and a desire to join a successful, supportive team. The role is office based, with no travel required.Key Responsibilities:
Interpreting drawings and preparing accurate quotes and cost estimates for customers in a timely manner.
Using Window Designer (First Degree Systems) software to generate costs.
To have a good understanding of the technical specifications of SGGs product offering and advise customers accordingly (existing technical experience preferred, but not required).
Collaborating and communicating with sales and production teams in order to gather the necessary information for the estimation process.
Coordinate receipt of all necessary information before progressing to order, so production have all information required.
Maintain high levels of customer service at all times, communicating via email, over the phone and in person.
Manage and demonstrate products to customers in person in the showroom.
Skills & Experience
Experience in a customer focussed, support or administrative role OR demonstrable experience of working in a dynamic, commercially focussed role, ideally in a technical environment
Excellent communication, attention to detail and good customer service skills
The ability to understand basic technical concepts and ask appropriate design focussed questions
Proficient in Microsoft Office Suite with the ability to learn new software packages and platforms
Strong organisational and multi-tasking skills.
Excellent communication skills (listening & questioning)
Desire and focus to provide a successful, customer centric outcome
This is a great opportunity for an ambitious, engaging and highly organised individual to join a highly regarded and growing manufacturer. An attractive salary is available alongside genuine career development opportunities and other employee benefits. Apply now!....Read more...
Fantastic opportunity for a Head of Global Service and Support to join my client who are a leading provider of modular signal switching and simulation solutions for electronic test and measurement applications.
The Head of Global Service and Support, in Essex, will play a pivotal role in establishing a new department, with the objective for this division being to ensure customer satisfaction and maintain high-quality technical support services across international markets. You will recruit and lead a dedicated team of support professionals, develop strategic initiatives, and foster collaborative relationships with customers and external vendors.
Other responsibilities include:
O Implement initiatives to enhance the efficiency and effectiveness of technical support operations.
O Cultivate strong relationships with external vendors and customers to understand their unique requirements and expectations.
O Collaborate with cross-functional teams to address customer needs and drive continuous improvement.
O Act as a mediator in resolving escalated customer issues, working closely with product owners and engineering teams to ensure timely resolutions.
O Implement proactive measures to prevent recurring issues and enhance customer satisfaction.
O Develop and maintain standards, policies, and procedures for technical support services to ensure consistency and quality.
O Oversee the day-to-day operations of technology support services, including resource allocation, workload management, and performance monitoring.
O Collaborate with sales and sales engineering teams to develop new programs aligned with the company's strategic direction.
The Head of Global Service and Support, in Essex, will have
Experience in establishing a new group and/or department.
Bachelor's degree in engineering, computer science, or related field; advanced degree preferred.
Proven experience in a leadership role within the test and measurement industry, with a focus on global service and support.
Strong understanding of technical support methodologies, tools, and best practices.
Proven track record of driving continuous improvement and achieving organisational goals.
This role requires travel (as per business needs) and a full and valid driving licence.
This is a great opportunity with a well established company in Essex that offer products and services to streamline the design, development and sustainment of high performance electronic & test verification systems.
APPLY NOW! For the role of Head of Global Service and Support, in Essex, by sending your CV to cgilbert@redlinegroup.Com or call Charlie on 01582 878807 or 07961 158 782 for more information.....Read more...
A leading technology company, is currently seeking a talented Support Technician to join their dynamic team. They are looking for individuals who not only possess excellent technical skills but also have experience in administration and coordination.
Responsibilities:
Provide exceptional customer support by addressing inquiries and resolving technical issues promptly and efficiently.
Conduct thorough product testing to ensure high-quality performance and functionality.
Coordinate and supervise the support service alongside technicians to ensure smooth operations and maximize customer satisfaction.
Requirements:
Previous experience as a Support Technician or similar role in a technology-oriented environment.
Strong technical skills and proficiency in troubleshooting software and hardware issues.
Excellent communication skills to interact effectively with customers and internal teams.
Full clean UK driving licence.
Has worked in or studied the automotive or Motorsport industries ....Read more...
This world leading, research-based healthcare company is a global leader in sophisticated diagnostic tests and systems helping people live longer and healthier lives. To support its loyal customer base in Merseyside the company is now looking for an enthusiastic medical laboratory support engineer wanting to move their career forward in a hospital pathology laboratory setting. In this important role you will provide planned and unplanned maintenance and installation support and training to customers in key NHS pathology laboratories across Merseyside (Royal Liverpool, Broadgreen, Aintree) and on occasion in Manchester supporting complex automated blood analysers. Qualified to BEng, BSc, HNC/ HND level or above in electronics or engineering, you must have experience as a service engineer / customer support engineer of fault diagnosis and repair of electro-mechanical/fluidic/electronics systems and medical instrumentation in a laboratory setting. You will form part of the companys value-added service to customers and will have excellent customer facing skills.
The role offers a competitive remuneration package including highly competitive basic salary, car allowance and flexible benefits package, ongoing training and career development together with the chance to join an award winning, global leader in medical diagnostics. ....Read more...
Job Title – Customer Service Assistant
Location – Whitechapel E1
Contract – Temp
Hours – 35
Role summary –
Join our team and become the front line ambassador for our vibrant library, learning, and information services. As a Customer Service Assistant, you'll provide exceptional support to our diverse community, ensuring every visitor receives a warm welcome and access to the resources they need. Your role will contribute to the delivery of national library initiatives
Key Responsibilities:
Be the initial point of contact, offering assistance and positive solutions in person, over the phone, or digitally.
Deliver high-quality library, learning, and information services that exceed customer expectations.
Collaborate with fellow Customer Service Advisors and Assistants to maintain the smooth operation of the Store.
Welcome and engage Store users, promoting our services and ensuring a welcoming atmosphere.
Provide courteous and efficient customer service, offering guidance and assistance as required.
Uphold high standards of customer care, addressing individual needs and handling complaints professionally.
Support Store objectives and maintain site regulations in collaboration with security staff.
Offer flexibility to cover staffing gaps and ensure uninterrupted service delivery.
Assist with shelving, stock management, and promotional activities.
Register new members and facilitate self-service systems for customers.
Ensure the store remains tidy and presentable, welcoming customers with a clean environment.
Contribute to Store programs and activities for all age groups, from storytelling to homework clubs.
Support learning and library activities, providing guidance and access to resources.
Maintain cleanliness and safety standards in accordance with Health & Safety protocols.
Promote equality and inclusion, ensuring services are accessible to all.
Support organisational learning and innovation, participating in training and development activities.
Promote sustainability and accountability in all aspects of work.
Requirements:
Willingness to work evenings and weekends.
Completion of a DBS check.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
Transport Planner, Liverpool, L5
Resolve Recruitment are working with large road haulage company who specialise in container deliveries and collections. Due to growth, they now seek an experienced Transport Planner to work from their busy Liverpool site.
Overview:
Support the planners utilising systems to plan and resource the fleet and drivers.
Key Skills:
Administrative support to the planning function including but not limited to:
Basic planning using transport management software.
Completing costings
Support legal compliance
Dealing with customer enquiries
Response to emails
Driver communications
Driver brief
Driver de-brief
Other administrative tasks
Person attributes:
Self starter, positive and can do attitude
Works at pace with a focus on attention to detail
Right first time ethos
Energetic, working as part of a team to complete tasks quickly and efficiently
Excellent communication skills, written and verbal
Customer focussed, ensuring that the customer is at the heart of everything
Hours:
Working Monday to Friday – 0800 to 1600
Package:
A starting salary of £25,000 pa
Thorough benefits package
Excellent support, training and career path
For more information about this exciting and rewarding Transport Planner career, please APPLY TODAY.....Read more...
As the Insight Analyst you will be working within one of the best known and admired brands in the world - where you will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations.
Hybrid role - 3 days in the Office, 2 days working from home
Key duties include:
Managing the day to day operations of Qualtrics XM platform surveys and feedback.
Scripting questionnaires including skip logic dashboard development and data collection.
Customer Experience data analysis insights.
Data interpretation and storytelling leveraging analytics on the Qualtrics platform.
Providing 1st line of support for customer service requests, and creating tickets for 2nd line support if required.
Skills & experience:
Essential –
Experience with one or more SaaS survey platform experience technology (Qualtrics or Medallia.)
Ability to configure the Qualtrics platform.
Ability to support Customers with in-depth Qualtrics platform knowledge.
Hours of work:
37.5 hour week - can be worked flexibly within the hours between 7am - 7pm.
Benefits include:
25 days annual leave
Up to 15% discretionary performance based bonus per annum
Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
Permanent Health Insurance
Private Medical Insurance
4x Life Assurance
£35 per month Flexible Benefits allowance , e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc.
If this insight Analyst role is of interest, then please apply now. ....Read more...
JOB DESCRIPTION
An excellent opportunity has arisen to join The Euclid Chemical team as Technical Support Specialist, Construction Products. Euclid Chemical is a fully owned subsidiary of RPM International (NYSE: RPM), one of the world's largest coatings companies. For more than 110 years, Euclid Chemical has supplied construction and restoration markets with treatments, sealants, coatings, sealers, and decorative products.
General Purpose: The Technical Support Specialist is responsible for providing technical support on Euclid Chemical construction products offered to distributor, contractor and residential customers, company sales and marketing staff, as well as design professionals. This includes but is not limited to support via telephone, responding to electronic requests for product support, participating in customer sales training, and assisting in the development of new products and technical sales tools. The Technical Support Specialist is expected to demonstrate an enthusiastic commitment to providing industry-leading service and support to internal and external Euclid Chemical customers. They should also be dedicated to personal growth in product knowledge and industry experience.
Major Responsibilities:
Provide and track excellent front line telephone/electronic service and support for Euclid Chemical construction products. Schedule and manage telephone support coverage, working with other Technical Support Specialists, Product Managers, and other marketing staff. Assist in the development of technical support tools such as product comparative guides, brochures, sell sheets, certification letters, website content, etc. Assist in product troubleshooting by proactively coordinating testing and analysis activities between sales representatives, customers, R&D/product development, customer service, and operations. Interact as a reliable peer, especially to sales representatives, product managers, marketing communications staff, customer service, business development, R&D/product development, and the operations group. Maintain electronic product technical files. Help plan and provide product training and demonstrations to internal and external customers. Occasional travel to construction jobsites or customer locations to provide product support may be required.
Euclid Chemical offers an attractive benefits package including:
Medical, Dental and Vision coverage Life Insurance, Disability, Parental Leave 401k with company match Defined benefit pension plan Generous vacation and holiday time Hybrid work model
Salary: $48,000 - $60,000 plus annual bonus program based on % of salary (determined by education and experience)
Education and/or Experience:
Associates Degree or equivalent education and industry experience Practical experience in concrete construction and methods is preferred
Other Skills/Requirements:
Proficient in Microsoft Office Suite SAP knowledge or acumen to learn Excellent communication and listening skills Ability to manage multiple priorities and tasks with a sense of urgency Effective team player Self-motivated and quick learner Dedication to customer service and support Ability to travel occasionally Multi-language capabilities is a plus
ABOUT US
The Euclid Chemical Company, based in Cleveland, Ohio, is a leading manufacturer of products for the concrete and masonry construction industry in North America. For over a century, Euclid Chemical has developed strong relationships with contractors, specifiers, owners, building materials suppliers and concrete producers offering high quality products and industry leading technical support. Euclid Chemical provides products and technologies that include: admixtures, fiber, integral color, shotcrete, grouts, repair mortars, bonding agents, adhesives, coatings, curing and sealing compounds, dry shake hardeners, joint fillers, sealants, densifiers, waterproofing, repair and other products. Our leading brands, including Euco, Eucon, Plastol, Increte, Tuf-Strand, Fiberstrand, Dural, Vandex, QWIKjoint, and EucoRepair are known in the concrete industry for innovation and high quality, verified through ISO 9001 certification. With the expertise to provide complete solutions for every concrete project, Euclid Chemical provides in-house support services including research and development, petrographic analysis, continuing education seminars, contractor and distributor training programs and consultation services for contractors, architects, engineers and owners. Leveraging these strengths, Euclid Chemical is a trusted partner for success in the challenging concrete construction market.Apply for this ad Online!....Read more...
JOB DESCRIPTION
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Financial Analysis: Daily/monthly financial analysis and support for the VP Finance and the MRT business. Monthly preparation of MRT financial statements. Review and analysis of financial statements variances by segment, brand, and department. Monitoring of OWC metrics to ensure DOI, DSO and DAP measurement vs. targets. Detailed and on-going sales and margin analysis by segment, brand and sku.
Annual GTO (budget) preparation: Work with VP Finance and business segment leaders to build annual revenue and expense targets for the MRT business. Build budget by business segment and department, manage data loading to OneStream and preparation of ad hoc exhibits, reports and presentations.
Distributor COOP, Rebate and Commission Program Management: Coordinate and partner with segment sales managers and MRT senior executives to manage the distributor programs for Marine segment and NBD for individual distributor and non-direct buy customer buying programs, coop agreements, loyalty growth, rebate programs and commission payments. Assist VP Finance and Segment sales leaders in quarterly/annual calculation of these programs for presentation to both segment sales managers and customers. Ensure proper monthly accruals both COOP and rebate programs.
GSC Process / Control Management: Oversee the MRT interface with GSC activities, A/R and A/P. Ensure on-going business support for internal documentation, execution, and communication of but not limited to, new customer setup, customer credit memo's, new vendor setup, vendor PO's, check disbursements, Concur expense management, etc.
Customer Pricing Management: Coordinate and partner with segment sales managers, customer service and MRT senior executives to establish, implement, communicate, maintain, and document customer pricing & discount structures.
Organization Support: Interface professionally with ICG/MRT senior executives and team members, exercising strong judgement and ability to prioritize activities based on departmental objectives and business needs. Anticipate the manager's and team's needs and take appropriate action to produce desired outcomes with accuracy and efficiency.
QUALIFICATIONS:
Bachelor's degree or equivalent experience in Business, Finance or Accounting. Experience managing multiple priorities. Well organized, meticulous with ability to multi-task under tight timelines. Proficiency with Microsoft Suite (Outlook, Word, Excel). Excellent written and verbal communication skills. Collaborator with a cheerful outlook and confidence. Willingness to adopt new tools and systems in an ever-changing environment. Apply for this ad Online!....Read more...
