Tech Support Executive

Are you learning to be a Web developer and are a customer service superstar looking for an opportunity to shine? Look no further! The Opportunity Hub UK is excited to announce that we are currently recruiting for a Customer Support Executive to join one of the fastest growing PropTech companies in the UK.

Company Overview: Our client is a SaaS business that has seen double digit year on year growth and is poised for even more success in the future.

They are a dynamic and innovative company that is constantly pushing the boundaries of what is possible in the PropTech industry.

Job Overview: The Customer Support Executive will be a vital member of the Client Services Division, whose primary goal is to keep our customers satisfied and delighted.

The role will initially be part of a remote team of 4 Customer Support Executives and will involve managing tickets through FreshDesk and solving customer issues through our own in-house bespoke CMS systems.

Here's what you'll be doing:Handling inbound queries from clientsProviding exceptional customer service to our clientsDemonstrating exceptional attention to detail when communicating with clientsContributing knowledge and understanding of best practices for Customer SupportHelping to improve company systemsDocumenting, tracking, and monitoring tickets/tasksHere are the skills you'll need:A primary focus on qualityDemonstrable experience of delivering with quality within a technical Customer Support TeamExcellent interpersonal and communication skillsKnowledge of CSS and HTMLExcellent working knowledge of up-to-date desktop applications, especially FreshDeskStrong organizational skills and ability to multitask in a small business environmentAn aptitude for problem-solving and strong attention to detailThe ability to work effectively and efficiently in a remote environmentHere are the benefits of this job:The opportunity to be a part of a dynamic and innovative company that is poised for even more success in the futureThe chance to take on a challenging new role and be involved in the development of the companyThe ability to work remotelyA chance to work in a sector that is constantly pushing the boundaries of what is possibleA career in the PropTech industry is not only exciting and challenging, but it also has the potential to make a real impact on the world.

So, if you're ready to take on a new challenge and join a company with a bright future, don't hesitate to apply for this Customer Support Executive role today!