An exciting new opportunity for a Customer Support Engineer has arisen with our client in Cambridgeshire.
As the Customer Support Engineer in Cambridgeshire, you will support the company's products in the field and to commission systems worldwide. This role will require someone with strong technical ability, comfortable with customer facing and who can gain a detailed technical understanding of the company's products.
Requirements for the Customer Support Engineer in Cambridgeshire
HNC or above in Electrical/Electronic or Mechanical Engineering
Previous experience in international servicing & commissioning activities
A willingness to travel internationally is essential
Proven ability to remotely troubleshoot customer issues
Ability to deliver operation & maintenance training on company products
Carry out logical fault diagnosis of electro-mechanical systems
This is a great opportunity to join one of the world's leading developer & manufacturers of thermal imaging systems.
APPLY NOW! For the role of Customer Support Engineer, Cambridgeshire by sending your CV to cgilbert@redlinegroup.Com or call Charlie on 01582 878807 or 07961 158 782 for more information.....Read more...
Are you a Customer Support Engineer looking for a new role based in Newark, Nottinghamshire?
My client is an Awarding winning company who design and manufacture a range of complex electronic products that are used all over the world. These products are hearing loop devices, manufactured to assist people with hearing impairments.
They currently require a Customer Support Engineer to join their team in Nottinghamshire. Within this role you will be the first point of contact across email, phone and live chat for project enquiries, offering both pre and post-sales support across our range of products.
The ideal Customer Support Engineer will have a blend of the following skills and experience:
Strong customer communication via email, phone & web chat
Preparing equipment quotations and basic system design documents, responding to bids in a timely manner
Assessing new project enquiries, responding to customers and booking project details on to CRM system
Identifying the correct system types to meet customer and project requirements, from a range of company products and companion distributed products
To apply for this Customer Support Engineer job based in Newark, Nottinghamshire please send your CV to cgilbert@redlinegroup.Com or call on 01582 878 807 / 07961 158 782....Read more...
Do you thrive on building strong relationships and developing winning sales strategies?
Holt Executive are seeking a highly motivated Sales Manager Customer Support to join a leading design and manufacturing business in West Sussex.
The Sales Manager Customer Support will leverage their expertise to identify strategic growth opportunities and securing new partnerships to drive growth within the defence sector.
Key Responsibilities for the Sales Manager Customer Support:
- Exceed assigned sales targets, directly contributing to the achievement of company budget goals.
- Identify new business opportunities from both new and existing customers ensuring alignment with company strategy, capabilities, and maximising win probability.
- Manage and contribute to a healthy pipeline of potential clients and projects.
- Take ownership of specific proposals, actively incorporating customer insights into every step.
- Establish strong connections with key customers and end users across the UK, Europe, and internationally.
- Contribute to the development of the company strategy and broader aftermarket services.
- Provide valuable insights for the sector contributions to company sales forecasts and budgets.
- Present summaries of new opportunities to senior leadership for approval.
- Capture and share relevant best practices within the defence industry.
- Participate in campaigns and bids when required.
- Ensure compliance with Anti-Bribery and Corruption Policies with all partners and representatives.
Key Skills & Experience Required by the Sales Manager Customer Support:
Essential -
- Proven experience within a UK MoD role or in the UK defence industry.
- Proven ability to identify and troubleshoot complex customer support and maintenance concerns.
- Knowledge of the UK, European and international defence markets.
- Strategic thinker, who recognises business opportunities and their potential impact on the overall business.
- Ability to work well under pressure and on several simultaneous opportunities and campaigns.
- Strong customer relationship-building skills and understanding and appreciation of their challenges.
Desirable -
- Prior experience in a sales or business development role.
- Direct experience of CLS, ILS or wider customer support services.
- Broad understanding of emerging technologies (software, hardware, network) and their potential relevance to products & services.
Company Benefits:
- 37.5 hour working week and lunchtime finishes on a Friday.
- 28 days annual leave & Christmas closure.
- Hybrid/flexible working arrangements.
- Group pension plan matched contributions up to 5%.
- Employee Help@Hand Service gives you and your family access to 4 key services including remote GP service, second opinion, mental health pathway service, and physiotherapy consultations.
- Life Assurance Policy, including Bereavement Counselling and Probate Helpline.
- Wellbeing initiatives, including access to the Aviva Wellbeing App and the addition of mental health support for all employees plus regular activities across sites to support and promote well-being.
- Employee discounts scheme (including access to an additional wellbeing hub).
- Excellent Learning & Development opportunities.
If your skills and experience match this Sales Manager Customer Support opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com....Read more...
My clients in North Bucks have an immediate requirement for a Customer Support Technician: Electronics.This role is commutable from Milton Keynes, Newport Pagnell, St. Neots, Biggleswade, Sandy, Bedford.My clients are a world leader in in the design, manufacture and continuous improvement of wireless condition monitoring solutions. Their technology is used in 35 countries in rail, construction and mining. More than 30,000 sensors were installed last year, helping users manage ground and structural movement, landslide risk, geotechnical behaviour, rail track movement and much more.They are seeking the right individual to join their Customer Support team. This is a full time hybrid role, working from the office 3 days a week, and working remotely from home for the remaining 2 days.Main Duties & Responsibilities:As a Customer Support Technician, you will take a hands-on role in providing support for customers ahead of, during and after the installation of new projects, replacements, and changes. The role also involves training customers and preparing equipment for dispatch for new projects and replacements.Reporting, Location & Travel:This role reports to the Team Lead and Global Customer Support Manager. A hybrid role split with 3 days in the office and 2 days working remotely, with an occasional requirement for national and international travel, primarily to meet customers and support product deployment.Key Responsibilities:Responsibilities include, although are not limited to the following:• Clarifying customer technical requirements ahead of new project installations and briefing the production team.• Supporting customers during project installation.• Setting up monitoring diagrams, users, alerts and calculations.• Attending site when required to support customer installations or investigate reported faults.• Assisting customers with technical queries and fault reports by phone, email and through a helpdesk ticket system.• Managing the return and replacement of faulty equipment.• Assisting with fault diagnosis and contributing to fault reduction.• Providing training to customers mostly using teleconferencing, sometimes on site or in the company facility.• Configuring equipment to customer specifications, fitting mounting brackets and ancillary equipment, packing for dispatch.• Receiving returned equipment and diagnosing faults.• Carrying out minor repairs and refurbishment of equipment.• Other duties as assigned.Relevant Knowledge & Experience:Candidates should assess their suitability against the following essential and/or desirable relevant knowledge and experience:Essential:• Demonstrable experience of customer service in an engineering, or technical environment.• Excellent customer relations skills.• Fluent in English.• Languages: spoken/written Spanish and/or German.Desirable:• Good ability with Excel, and other Office apps.• Understanding of IP Networking.• Experience of working within monitoring.• Site experience in Rail and/or Construction is preferred.• Other spoken/written languages such as French or Italian.Package:Salary to c£35k, negotiable for a candidate with extremely well matched skills & experience.Workplace Pension Scheme with matched employer contributions.Life Assurance scheme.Cycle to Work Scheme.Tech Purchase Scheme.Learning & Development scheme including a variety of training courses.To apply for this Customer Support Technician: Electronics role in North Bucks please contact us ASAP!....Read more...
My clients in North Bucks have an immediate requirement for a Customer Support Technician: Electronics.This role is commutable from Milton Keynes, Newport Pagnell, St. Neots, Biggleswade, Sandy, Bedford.My clients are a world leader in in the design, manufacture and continuous improvement of wireless condition monitoring solutions. Their technology is used in 35 countries in rail, construction and mining. More than 30,000 sensors were installed last year, helping users manage ground and structural movement, landslide risk, geotechnical behaviour, rail track movement and much more.They are seeking the right individual to join their Customer Support team. This is a full time hybrid role, working from the office 3 days a week, and working remotely from home for the remaining 2 days.Main Duties & Responsibilities:As a Customer Support Technician, you will take a hands-on role in providing support for customers ahead of, during and after the installation of new projects, replacements, and changes. The role also involves training customers and preparing equipment for dispatch for new projects and replacements.Reporting, Location & Travel:This role reports to the Team Lead and Global Customer Support Manager. A hybrid role split with 3 days in the office and 2 days working remotely, with an occasional requirement for national and international travel, primarily to meet customers and support product deployment.Key Responsibilities:Responsibilities include, although are not limited to the following:• Clarifying customer technical requirements ahead of new project installations and briefing the production team.• Supporting customers during project installation.• Setting up monitoring diagrams, users, alerts and calculations.• Attending site when required to support customer installations or investigate reported faults.• Assisting customers with technical queries and fault reports by phone, email and through a helpdesk ticket system.• Managing the return and replacement of faulty equipment.• Assisting with fault diagnosis and contributing to fault reduction.• Providing training to customers mostly using teleconferencing, sometimes on site or in the company facility.• Configuring equipment to customer specifications, fitting mounting brackets and ancillary equipment, packing for dispatch.• Receiving returned equipment and diagnosing faults.• Carrying out minor repairs and refurbishment of equipment.• Other duties as assigned.Relevant Knowledge & Experience:Candidates should assess their suitability against the following essential and/or desirable relevant knowledge and experience:Essential:• Demonstrable experience of customer service in an engineering, or technical environment.• Excellent customer relations skills.• Fluent in English.• Languages: spoken/written Spanish and/or German.Desirable:• Good ability with Excel, and other Office apps.• Understanding of IP Networking.• Experience of working within monitoring.• Site experience in Rail and/or Construction is preferred.• Other spoken/written languages such as French or Italian.Package:Salary to c£35k, negotiable for a candidate with extremely well matched skills & experience.Workplace Pension Scheme with matched employer contributions.Life Assurance scheme.Cycle to Work Scheme.Tech Purchase Scheme.Learning & Development scheme including a variety of training courses.To apply for this Customer Support Technician: Electronics role in North Bucks please contact us ASAP!....Read more...
Job Title – Customer Services Officer
Location – London NW8
Contract – 12 weeks
Hours – 37
Role summary –
This client is currently seeking a skilled Customer Services Officer to join their team. The successful candidate will be responsible for managing customer calls, investigating, and resolving complaints, and providing support and advice to customers and colleagues. The Customer Services Officer will also liaise with housing and repairs colleagues to ensure a timely and high-quality service to residents.
Key Responsibilities:
Receive and manage customer calls.
Raise support tickets to enable tracking and resolution of customer repair, housing, and rent requests.
Investigate and resolve customer complaints.
Provide regular, up to date information, support and advice to C&C customers and colleagues alike.
Liaise with housing and repairs colleagues to ensure a timely and high-quality service to our residents.
Provide support, in any capacity, to Service Hub colleagues.
Administer repairs/housing email inboxes.
Provide admin assistance to the housing allocations department.
Requirements:
Previous experience in a customer service role
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to work well under pressure and in a fast-paced environment.
Proficient in Microsoft Office Suite
Ability to work independently and as part of a team.
Experience working in a housing or repairs environment is desirable.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
As a Technical Support Engineer, you will be responsible for diagnosing and resolving technical issues faced by our customers. You will work closely with our clients to understand their concerns, provide guidance, and deliver effective solutions. This role requires excellent communication skills, a strong technical background, and a customer-centric approach.
Responsibilities:
Provide technical support to customers via various channels, including phone, email, and chat
Identify trends in customer issues and proactively propose improvements to our products and services
Maintain a high level of customer satisfaction by providing prompt and effective technical assistance
Requirements:
Has worked in or studied the OEM automotive or Motorsport industries and has had some experience of vehicle data analysis, vehicle testing or race data analysis
Proven experience in a technical support or customer-facing role
Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals
Full clean UK driving licence.....Read more...
Are you learning to be a Web developer and are a customer service superstar looking for an opportunity to shine? Look no further! The Opportunity Hub UK is excited to announce that we are currently recruiting for a Customer Support Executive to join one of the fastest growing PropTech companies in the UK. Company Overview: Our client is a SaaS business that has seen double digit year on year growth and is poised for even more success in the future. They are a dynamic and innovative company that is constantly pushing the boundaries of what is possible in the PropTech industry. Job Overview: The Customer Support Executive will be a vital member of the Client Services Division, whose primary goal is to keep our customers satisfied and delighted. The role will initially be part of a remote team of 4 Customer Support Executives and will involve managing tickets through FreshDesk and solving customer issues through our own in-house bespoke CMS systems. Here's what you'll be doing:Handling inbound queries from clientsProviding exceptional customer service to our clientsDemonstrating exceptional attention to detail when communicating with clientsContributing knowledge and understanding of best practices for Customer SupportHelping to improve company systemsDocumenting, tracking, and monitoring tickets/tasksHere are the skills you'll need:A primary focus on qualityDemonstrable experience of delivering with quality within a technical Customer Support TeamExcellent interpersonal and communication skillsKnowledge of CSS and HTMLExcellent working knowledge of up-to-date desktop applications, especially FreshDeskStrong organizational skills and ability to multitask in a small business environmentAn aptitude for problem-solving and strong attention to detailThe ability to work effectively and efficiently in a remote environmentHere are the benefits of this job:The opportunity to be a part of a dynamic and innovative company that is poised for even more success in the futureThe chance to take on a challenging new role and be involved in the development of the companyThe ability to work remotelyA chance to work in a sector that is constantly pushing the boundaries of what is possibleA career in the PropTech industry is not only exciting and challenging, but it also has the potential to make a real impact on the world. So, if you're ready to take on a new challenge and join a company with a bright future, don't hesitate to apply for this Customer Support Executive role today!....Read more...
We are seeking a dedicated and customer-oriented Technical Support Specialist to join our team. In this role, you will play a vital role in ensuring our clients receive prompt and effective technical support, as well as contribute to product testing efforts.
Responsibilities:
Provide prompt and effective technical support to clients, resolving customer issues and answering inquiries.
Guide customers on the effective use of our products and services.
Conduct product testing to ensure high-quality performance and reliability.
Communicate with customers via telephone and other communication channels, demonstrating a polite and professional manner.
Requirements:
Previous experience or study in the OEM automotive or Motorsport industries.
Strong customer service experience, with excellent communication skills.
Attention to detail when conducting product testing.
Possess a full clean UK driving licence.
If you are passionate about delivering exceptional support and possess the necessary technical skills, we encourage you to apply for this exciting opportunity. ....Read more...
My client in Essex who design & manufacture signal switching and simulation for use in electronic test and verification, are currently seeking a Junior Embedded Software Engineer. Within this role you will be mainly working alongside the software team in a high-pressure environment on support requests from customers and production area. The role is also concerned with improving the existing software applications and generating new ideas/applications for improving the customer experience.
Duties & Responsibilities for the Essex based Junior Embedded Software Engineer:
Analyse and support customer problems.
Support production issues related to software tasks.
Maintain current software applications.
Generate ideas for making new software products for the customer.
Generating customer-oriented documentation.
Test and debug hardware-dependent software applications.
This is a great opportunity with a well-established company in Essex that offer products and services to streamline the design, development and sustainment of high performance electronic & test verification systems.
APPLY NOW! For the role of Junior Embedded Software Engineer, Essex by sending your CV to cgilbert@redlinegroup.Com or call Charlie on 01582 878807 or 07961 158 782 for more information.....Read more...
4Recruitment Services are seeking a Home Ownership Officer.The role is Liverpool based but expectation to travel to schemes that are in Liverpool and Manchester.DUTIES AND RESPONSIBILITIES INCLUDE:
Undertake the role of Account Manager for shared ownership and leasehold customers, advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Contribute to the regional and neighbourhood planning process, providing local knowledge and insight to ensure delivery plans reflect assigned scheme priorities. Drive the reduction of interaction demand through proactive customer engagement and promotion of self-service, providing ongoing customer support as required. Responsible for engaging with customer to ensure access is provided to their home to undertake Asset Services inspections or repairs and undertake enforcement actions where there are breaches of the lease or tenancy.Undertake customer engagement and consultation activities to support the Section 20 process, resolving queries and issues as appropriate.Contribute to the setting of service charge budgets for assigned schemes including splitting of service charges as appropriate, providing first line support for customer queries including calculation breakdowns. Attend customer/resident budget meetings, as required.Manage scheme income and expenditure in line with set budgets, applying discretion for expenditure as required.Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively.Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti-social behaviour and unauthorised sub-letting. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process.Manage customer complaints in line with the agreed process, ensuring effective resolution within set timescales. Support the sign up of new customers through attending the handover/walkthrough of new properties, ensuring ongoing face to face support to customers on behalf of the Group.
ESSENTIAL REQUIREMENTS INCLUDE:
Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements.CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities.Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information. Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels.
What we offer:
24 hour one on one specialist consultant based within your geographical area4Recruitment Services Employee Benefits ProgrammeOur own dedicated payroll support ensuring you get the full benefits of your payment
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.To discuss this vacancy in further detail or any other vacancies, please contact our Team on 0800 988 6307 or email gpadmin@4recruitmentservices.com.....Read more...
Service Care Solutions are looking for a Customer Support Officer to work within the Transport for Greater Manchester on a contract basis.Location: ManchesterJob role/responsibilities: To be the first point of contact for all customer and stakeholder enquiries, ensuring an excellent customer service is provided during every customer contact.
Effective use of a variety of contact channels in handling customer enquiries.
Handle all customer and stakeholder queries, requests and reports received to TfGM Contact Centre, via telephone or in writing.
Logging customer feedback relating to public transport.
Support service for colleagues in Travel shops.
Complete relevant administration processes relating to contact centre services.
Ensure you comply with all organisational policies and relevant legislation.
Knowledge/Experience required:
Experience of dealing with customers or stakeholders by telephone with the ability to relay information clearly and concisely, delivering excellent customer service in all interactions.
Excellent written skills with the ability to compose letters, emails and other correspondence using customer focussed language and tone.
Experience of liaising with internal colleagues to resolve issues.
Experience of working within an organisations policies and procedures.
Demonstrable success in a target driven role.
Experienced user of Microsoft Office and Database systems.
Experience of handling difficult customer or stakeholder interactions and reaching a positive conclusion.
Qualifications required:
Educated to GCSE or level equivalent.
If you are interested in this role or want further discussion, please contact Lewis O’Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.....Read more...
An exciting opportunity has arisen for an Internal Sales Support Manager – Sat Comms & Broadcast to join this world leading Distributor of Electronic Components & Systems, based in Basingstoke. This role will manage the day to day smooth operation of the Sales Support Function.
The position of Internal Sales Support Manager – Sat Comms & Broadcast will be a vital support to the external sales team in the Satellite Communications and Broadcast Division of the business.
This is a re-active sales role, supporting pre and post sales in line with company growth targets.
Requirements of an Internal Sales Support Manager – Sat Comms & Broadcast:
- Strong background in technical knowledge of Sat Comms and Broadcast products and systems
- Excellent customer service and communication skills
- Able to understand customer requirements
- Work closely with external sales and operations
- Strong attention to detail
- Support large projects including customer bids/tenders
- Experience of SAP Business 1 system would be desirable
Benefits Package of Internal Sales Support Manager – Sat Comms & Broadcast:
- Competitive salary
- Company Pension Scheme
- Private Medical Care
- Monthly Commission scheme
- Annual Bonus scheme
- Modern offices and on-site facilities
This is an exciting job opportunity for a Internal Sales Support Manager in the Sat Comms & Broadcast space.
To apply for this Internal Sales Support Manager – Sat Comms & Broadcast role please send your CV to rkirkhope@redlinegroup.Com or for a confidential discussion, please call 01582 878 825 / 07961 158768....Read more...
Fantastic opportunity for a Head of Global Service and Support to join my client who are a leading provider of modular signal switching and simulation solutions for electronic test and measurement applications.
The Head of Global Service and Support, in Essex, will play a pivotal role in establishing a new department, with the objective for this division being to ensure customer satisfaction and maintain high-quality technical support services across international markets. You will recruit and lead a dedicated team of support professionals, develop strategic initiatives, and foster collaborative relationships with customers and external vendors.
Other responsibilities include:
O Implement initiatives to enhance the efficiency and effectiveness of technical support operations.
O Cultivate strong relationships with external vendors and customers to understand their unique requirements and expectations.
O Collaborate with cross-functional teams to address customer needs and drive continuous improvement.
O Act as a mediator in resolving escalated customer issues, working closely with product owners and engineering teams to ensure timely resolutions.
O Implement proactive measures to prevent recurring issues and enhance customer satisfaction.
O Develop and maintain standards, policies, and procedures for technical support services to ensure consistency and quality.
O Oversee the day-to-day operations of technology support services, including resource allocation, workload management, and performance monitoring.
O Collaborate with sales and sales engineering teams to develop new programs aligned with the company's strategic direction.
The Head of Global Service and Support, in Essex, will have
Experience in establishing a new group and/or department.
Bachelor's degree in engineering, computer science, or related field; advanced degree preferred.
Proven experience in a leadership role within the test and measurement industry, with a focus on global service and support.
Strong understanding of technical support methodologies, tools, and best practices.
Proven track record of driving continuous improvement and achieving organisational goals.
This role requires travel (as per business needs) and a full and valid driving licence.
This is a great opportunity with a well established company in Essex that offer products and services to streamline the design, development and sustainment of high performance electronic & test verification systems.
APPLY NOW! For the role of Head of Global Service and Support, in Essex, by sending your CV to cgilbert@redlinegroup.Com or call Charlie on 01582 878807 or 07961 158 782 for more information.....Read more...
Vehicle testing Applications Engineer required to join a motorsport, Autonomous Vehicle, EV, ADAS and road car testing services team who also design and manufacture GNSS based positioning and data logging sensors and instrumentation.
You will provide cutting edge innovative solutions to test full vehicles or automotive systems such as ADAS for external car and motorsports clients.
Applications Engineers are involved in the complete process from conception, specification, user acceptance testing, pre and post sales support. Strong engineering fundamentals, project management and automotive testing experience are required.
Skills
Experience in the Automotive sector, preferably within Vehicle testing.
GNSS and INS technologies knowledge.
Exposure to Sales and customer management.
Reading and understanding technical documentation such as Regulations, specifications and product data sheets and manuals.
Understand and solve sometimes complex engineering problems
A full, clean Drivers licence
Responsibilities
Support new and existing clients in vehicle testing.
Create product specifications and briefs based on customer needs.
Develop new ADAS test solutions exploiting driving robot solutions.
Research current and future customer applications, design and development of new hardware, Firmware and Software solutions.
Conduct technical product training,
Negotiate and agree multiple, concurrent engineering projects.
Complete user acceptance testing feeding back to development teams.
Provide expert help and guidance to the first line customer support team.
Assist marketing team with Expos, content creation, application notes, magazine articles etc
Motorsports, Automobile, Racing, Automotive Engineering, GNSS, Testing, Chassis, Vehicles, Vehicle Dynamics, Data Acquisition, ADAS, Vehicle Testing, GPS, Driving Robots, Steering Robots....Read more...
Vehicle testing Applications Engineer required to join a motorsport, Autonomous Vehicle, EV, ADAS and road car testing services team who also design and manufacture GNSS based positioning and data logging sensors and instrumentation.
You will provide cutting edge innovative solutions to test full vehicles or automotive systems such as ADAS for external car and motorsports clients.
Applications Engineers are involved in the complete process from conception, specification, user acceptance testing, pre and post sales support. Strong engineering fundamentals, project management and automotive testing experience are required.
Skills
Experience in the Automotive sector, preferably within Vehicle testing.
GNSS and INS technologies knowledge.
Exposure to Sales and customer management.
Reading and understanding technical documentation such as Regulations, specifications and product data sheets and manuals.
Understand and solve sometimes complex engineering problems
A full, clean Driver???s licence
Responsibilities
Support new and existing clients in vehicle testing.
Create product specifications and briefs based on customer needs.
Develop new ADAS test solutions exploiting driving robot solutions.
Research current and future customer applications, design and development of new hardware, Firmware and Software solutions.
Conduct technical product training,
Negotiate and agree multiple, concurrent engineering projects.
Complete user acceptance testing feeding back to development teams.
Provide expert help and guidance to the first line customer support team.
Assist marketing team with Expos, content creation, application notes, magazine articles etc
Motorsports, Automobile, Racing, Automotive Engineering, GNSS, Testing, Chassis, Vehicles, Vehicle Dynamics, Data Acquisition, ADAS, Vehicle Testing, GPS, Driving Robots, Steering Robots....Read more...
Job Title: Customer Service Co-Ordinator (General) (Admin and Clerical) Salary: £14.24 P/H LTD Umbrella Hours: 37 Per Week Type: Temporary Ongoing Location: Exeter, EX1 Start Date: ASAP Work Pattern: Monday – Friday | 08:30am – 16:30pm Join our client’s Net Zero and City Management Directorate as a Customer Service Co-ordinator. You will play a vital role in ensuring effective access to the full range of Public Realm services, providing first-point-of-contact support with a strong emphasis on allotments. If you thrive in a dynamic, customer-focused environment and are eager to support a variety of key administrative tasks, this role is perfect for you. Key Duties and Responsibilities:
Serve as the first point of contact for public enquiries across Public Realm services, including email, phone, and personal contact.
Maintain comprehensive records of interments, assets, allotment sites, tenancy/license details, waiting lists, and more.
Lead the administration and support of the allotment service and arboricultural assets.
Collaborate with other Customer Service Co-ordinators to effectively administer services like Allotments, Bereavement, Parking, Engineering, and PR Assets.
Invoice customers, order supplies, and coordinate debt recovery.
Develop, review, and maintain administrative systems with an emphasis on asset records and mapping.
Support the preparation of data reports for service managers.
Essential Criteria:
Experience providing frontline customer support services.
Experience maintaining records, reporting data, and using office software for transactional services.
Experience with financial systems, including purchasing, invoicing, and debt recovery.
[Desirable] Understanding of Public Realm services such as leisure, play, allotments, parking, and trees.
[Desirable] Familiarity with System thinking and related data requirements.
[Desirable] Knowledge (or ability to be trained in) arboriculture basics, including tree identification and growth habits.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk....Read more...
Assistant Director Customer Service and Transformation – Surrey £800per day – On going contractLocation – Weybridge (Hybrid working)As the operational and strategic lead for our customer experience functions, lead and drive the creation, transformation, and operational excellence of a new Customer Experience approach and Customer Hub for the county council. Delivering a customer experience that is modern, responsive, high quality and maximises the volume of first contact resolution. Through strategic leadership and innovative approaches, ensure that services are accessible, efficient, and inclusive, fostering trust, confidence, and delight among customers. Transform how we collectively engage and support residents to maximise efficiency and optimise how we use systems, data and the workforce to deliver a seamless and personalised journey for our customers. Work across all our directorates to establish an inclusive hub that brings together and aligns the systems, ways of working and culture of all members of the council’s workforce engaged in providing first line customer and resident support, going further to improve resolution rates and outcomes. Embed a culture of continuous improvement and high performance, balancing these transformational goals with operational stability, providing strategic and operational leadership to the range of services and functions supported by this new hub.We will do this and provide customer experience excellence by:
Delivering a joined-up customer journey with a focus on listening, better information, effortless interactions, and swift resolutionsDeveloping accessible services designed around customer needs, using intelligent automation and technology, adopting a preventative and proactive approach.Creating inclusive approaches, ensuring our self-serve experience connects customers to the right assistance and support at the right time.Streamlining processes to provide an easier, more convenient service, with the option to speak to someone if needed.Building customer trust, confidence, and delightReducing cost and maximising efficiency and effectiveness
To operate effectively in this role, you will need:
Substantial and robust senior management experience in a large and complex customer services business environment.Demonstrable experience of leading large scale change activity with a focus on understanding, managing and exceeding customer expectations.Demonstrable awareness of the operating context and issues facing local government and the wider economy as well as within the designated functional areas.Substantial knowledge of policy, practice and delivery in the services covered by the Customer Experience functions.Ability to demonstrate personal resilience and determination in overcoming challenges and obstacles to deliver exceptional results.Demonstrable experience as an exemplary people leader able to provide visible and dynamic leadership and embed a culture of performance excellence and accountability.Credibility and an authoritative and influential approach, able to collaborate across service and organisational boundaries to drive innovation.Politically astute at the highest level and able to work and deliver complex policy areas in a political environment. Other requirementsPolitically restricted officer post.On call - be available if required to maintain key service delivery and in the event of a serious incident.
To find out more information please contact Deanna at Deannac@4recruimentservices.com Recruitment is done in line with safe recruitment practices. We are an equal opportunity....Read more...
A leading technology company, is currently seeking a talented Support Technician to join their dynamic team. They are looking for individuals who not only possess excellent technical skills but also have experience in administration and coordination.
Responsibilities:
Provide exceptional customer support by addressing inquiries and resolving technical issues promptly and efficiently.
Conduct thorough product testing to ensure high-quality performance and functionality.
Coordinate and supervise the support service alongside technicians to ensure smooth operations and maximize customer satisfaction.
Requirements:
Previous experience as a Support Technician or similar role in a technology-oriented environment.
Strong technical skills and proficiency in troubleshooting software and hardware issues.
Excellent communication skills to interact effectively with customers and internal teams.
Full clean UK driving licence.
Has worked in or studied the automotive or Motorsport industries ....Read more...
This world leading, research-based healthcare company is a global leader in sophisticated diagnostic tests and systems helping people live longer and healthier lives. To support its loyal customer base in Merseyside the company is now looking for an enthusiastic medical laboratory support engineer wanting to move their career forward in a hospital pathology laboratory setting. In this important role you will provide planned and unplanned maintenance and installation support and training to customers in key NHS pathology laboratories across Merseyside (Royal Liverpool, Broadgreen, Aintree) and on occasion in Manchester supporting complex automated blood analysers. Qualified to BEng, BSc, HNC/ HND level or above in electronics or engineering, you must have experience as a service engineer / customer support engineer of fault diagnosis and repair of electro-mechanical/fluidic/electronics systems and medical instrumentation in a laboratory setting. You will form part of the companys value-added service to customers and will have excellent customer facing skills.
The role offers a competitive remuneration package including highly competitive basic salary, car allowance and flexible benefits package, ongoing training and career development together with the chance to join an award winning, global leader in medical diagnostics. ....Read more...
Job Description: As a Technical Data Engineer - Systems, you will play a crucial role in ensuring the safe and efficient accomplishment of aircraft maintenance adapted to customer needs. You will be responsible for a range of technical, authoring, subcontracting, validation, verification, design criteria management, and customer relationship activities related to the production and support of Maintenance & Material related products.
Key Responsibilities:
Technical/Authoring Activities: Maintain compliance with regulatory standards, manage all authoring activities, act as a technical focal point for various stakeholders, and ensure technical consistency.
Subcontracting Activities Management: Oversee subcontracted activities in accordance with company protocols, ensure information flow, and provide guidance to subcontractors.
Validation & Verification Activities: Proofread and perform incoming inspection of procedures, and ensure adherence to quality standards.
Design Criteria Management: Contribute to design criteria assessment, integrate and manage design criteria impacting Technical Data products, and coordinate with other relevant departments.
Customer Relationship & Support: Provide continuous support to customers and users of deliverables, ensure timely delivery, and implement improvements based on customer feedback.
Qualifications and Skills:
Strong understanding of EASA/FAA regulations and EN9100 standards.
Experience in technical writing and authoring activities.
Excellent communication and interpersonal skills
Ability to manage subcontracted activities effectively.
Attention to detail and ability to prioritize tasks.
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D365 Senior Support Analyst
Hybrid/Birmingham
Salary - £45,000 - £50,000 per annum
D365 Senior Support Analyst required work alongside other members of the support team to ensure customers get the agreed level of service and will be expected to work independently and assist with case escalations where appropriate. You will play a key role in D365 and Power Platform solution support and participate in every aspect of the D365 and Power Platform solution support from: triage of large case numbers from multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management.
Key Requirements:
Can resolve D365 Support cases, provide root cause analysis and create a customer document that outlines the root cause as well as the steps taken to resolve the issue.
Provide in-depth knowledge of the D365 CE application and evaluate the customer’s business processes against the standard D365 CE functionality where required.
Responsible for documenting the business requirements which express what actions a solution must take/how a fix must be implemented and what outcome is expected.
Ability to effectively manage their case load and assist in handling and resolving escalation cases.
If modifications/customisations are required, either to processes, Power Platform solutions or to the Dynamics 365 CE application, the D365 Senior Support Analyst should facilitate the customer’s decision-making process and develop the functional design document that will drive the development process.
Technical requirements:
Design, create and configure Dynamics 365 CE / Power Platform solutions implementing ‘low code, no code’ approach.
Dynamics 365 CE/CRM product experience on the following: Sales – (Lead / Opportunity / Quote / Order / Invoice).
Marketing and campaigns ▪ Including Add-ons e.g., Click Dimensions/Mailchimp/Microsoft Dynamics Marketing).
Service and Case management including SLAs and Entitlements.
Custom ISV/xRM solutions using Dynamics 365 and Power Platform.
Entity Design and Entity Relationship modelling implementing multiple relationship types.
Model Driven App Form Design.
Business Process Flows spanning multiple entities and implementing branching logic.
Classic Dynamics 365 CE Workflows, including various trigger events and complex conditional logic.
Dynamics 365 CE Dashboards including a combination of charts and list views. o Reporting using both the Dynamics 365 report wizard and able to identify where SQL Server Reporting Services (SSRS) reports may be used.
Model Driven Apps containing multiple system components.
Ribbon Customisation.
Where appropriate can implement complex field types (Rollup / Calculated / Customer).
Understands the Dynamics 365 CE security model and which components of the system that can be restricted by security.
Where necessary, can write and interpret JavaScript within the context of Dynamics 365 CE.
Understands and identifies the point at which requirements are more effectively met using custom plugins / workflow assemblies and can articulate those requirements to the relevant colleagues.
Ability to extend solutions using complimentary Office 365 / Power Platform technologies such as: Power Platform ▪ Power Automate – Create and maintain complex Power Automate flows implementing different trigger events, trigger filtering and multiple actions. ▪ Power Bi – Understands the key concepts when this technology may be implemented to support an overall deployment. Can modify existing Power Bi reports to meet customer needs.
DevOps – Understands how a standard Dynamics 365 CE development cycle works and can use DevOps tasks / user stories / sprints to manage deployment contents.
Interested? Please submit your updated CV to Olivia Yafai at Crimson for immediate review.
Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment agency regarding this vacancy. Please visit our website to see Crimson’s Privacy Statement, should you wish to view prior to applying for this vacancy.....Read more...
This world leading, research-based healthcare company is a global leader in sophisticated diagnostic tests and systems helping people live longer and healthier lives. To support its loyal customer base in Shropshire the company is now looking for an enthusiastic medical laboratory support engineer wanting to move their career forward in a hospital pathology laboratory setting. In this important role you will provide planned and unplanned maintenance and installation support and training to customers in key NHS pathology laboratories in Shropshire (Shrewsbury, Telford hospitals) supporting complex automated blood analysers. You must currently be living in these areas or be willing to relocate. Qualified to BEng, BSc, HNC/ HND level or above in electronics or engineering, you must have experience as a service engineer / customer support engineer of fault diagnosis and repair of electro-mechanical/fluidic/electronics systems and medical instrumentation in a laboratory setting. You will form part of the companys value-added service to customers and will have excellent customer facing skills.
The role offers a competitive remuneration package including highly competitive basic salary, car allowance and flexible benefits package, ongoing training and career development together with the chance to join an award winning, global leader in medical diagnostics. ....Read more...
Part-Time Customer Support Agent
Salary: Minimum £12 per hour + Bonus
Hours: Minimum 10 hours per week (must be able to work Saturdays 9.00am – 2.00pm)
Location: Central Southampton
Contract: Part-Time, Permanent
Our client, an award-winning fintech business is looking for a Customer Support Agent to join their team in the centre of Southampton. They are passionate about customer service and proud that they have an 'Excellent' Trustpilot score of 4.9.
Main Responsibilities:
Taking inbound enquiries from applicants.
Dealing with non-verbal customer enquiries through webchat or email.
Contacting customers that have started a loan application online.
Assist customers in loan application process by offering exceptional customer service in line with service level agreements, treating customers fairly and FCA guidelines.
To be successful in this customer service role, you need to be able to:
Provide exceptional service to our customers, both internal and external conforming to legal and statutory requirements
Deal with customer enquiries efficiently and effectively in line with departmental service level agreements and targets
Accurately record all customer contact ensuring customer accounts reflect agreed actions
Good objection handling skills
Good interpersonal, relationship building and empathy skills
A confident, self-motivated individual with strong business and organisational skills
Ability to excel under pressure and when working to tight deadlines, yet capable of demonstrating initiative, producing results and making sound decisions
Committed to continuing professional and personal development of self and others
In return for your hard work and commitment, our clients offers fantastic benefits including:
Competitive Salary
Pension Scheme
Bonus (based on individual and company performance)
Life Cover (4x basic salary)
22 days holiday (increases with each year of service up to maximum of 25 days)
Perkbox
Dental Scheme
Cycle to Work Scheme
So if you are looking to work for a fantastic company where you can continue to develop and grow your career, APPLY TODAY!....Read more...
Job Title – Customer Enabling Service Advocate
Location – Sunderland SR1
Contract – Temp - Sept
Hours – 37
Role summary – This company is looking for a highly motivated and customer-focused individual to join their team as a Customer Enabling Service Advocate. As a Customer Enabling Service Advocate, you will be responsible for providing a range of complex customer service functions and digital interface responsibilities. You will be working closely with internal and external partners to exceed customer expectations and achieve service standards.
Key Responsibilities:
Receive and resolve detailed enquiries from customers and service users to ensure an effective and responsive service.
Act as an advocate and work closely with internal and external partners to exceed customer expectations and achieve service standards.
Provide information, advice and guidance to customers via a range of communication channels including face to face, telephone, email, letter, web chat and social media.
Communicate, verbally and in writing, specific knowledge of council and partner services to resolve enquiries at the first point of contact.
Undertake surveys, telephone calls and interviews to collect data/customer insights to inform improvement programmes.
Act as the 'front door' for the Council and partners, including the City Hall meet and greet function to effectively resolve enquiries or triage customers to the appropriate service provider.
Contribute to the delivery of the Customer Service and Digital Strategies through ongoing user research activities and provision of a mediated/assisted service e.g. public access IT.
Provide support and assistance to local Council campaigns, events and programmes e.g. Covid Recovery, Neighbourhood Community surveys, Air Show etc.
Escalate and refer any challenging or complex enquiries and/or complaints to Management.
Actively listen to customers to assess and anticipate needs, quickly develop excellent customer rapport to enhance the experience.
Requirements:
Receive and resolve detailed enquiries promptly to ensure efficient service delivery.
Collaborate with internal and external partners to surpass customer expectations and uphold service standards.
Provide comprehensive information and guidance across various communication channels.
Communicate council and partner service details effectively to address enquiries at first contact.
Gather customer insights through surveys and interviews to support service improvement initiatives.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
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