Customer Services Manager
Location: Wokingham, Berkshire
Salary: £46k - £54k (DOE) + Excellent Benefits
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Customer Services Manager, you will manage and lead the customer service team to maintain and improve client relationships and operational goals.
Responsibilities:
* Create and implement policies and procedures for customer service.
* Establish and convey standards for service.
* Cultivate customer relations through networking.
* Oversee daily operations of the service team.
* Delegate tasks effectively for departmental efficiency.
* Ensure resources for service delivery.
* Review and manage customer complaints.
* Handle escalated service issues.
* Implement strategies for service quality enhancement.
Requirements:
* Previously worked as a Customer Services Manager or in a similar role.
* At least 3 years of experience in a management role.
* Have industry experience.
* Background in customer service and leadership roles.
* Understanding of customer service principles and practices.
* Strong product knowledge.
* Degree in Business Administration or relevant field.
* Skilled in CRM and MS Office.
* Ideally have experience in aviation maintenance / parts or possess a CSM background in technical fields.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords : Customer Service Manager, Customer Service, Client Relationship, Business Support, Team leader, Manager, Engineering, Aerospace
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Customer Services Manager
Location: Wokingham, Berkshire
Salary: £46k - £54k (DOE) + Excellent Benefits
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Customer Services Manager, you will manage and lead the customer service team to maintain and improve client relationships and operational goals.
Responsibilities:
? Create and implement policies and procedures for customer service.
? Establish and convey standards for service.
? Cultivate customer relations through networking.
? Oversee daily operations of the service team.
? Delegate tasks effectively for departmental efficiency.
? Ensure resources for service delivery.
? Review and manage customer complaints.
? Handle escalated service issues.
? Implement strategies for service quality enhancement.
Requirements:
? Previously worked as a Customer Services Manager or in a similar role.
? At least 3 years of experience in a management role.
? Have industry experience.
? Background in customer service and leadership roles.
? Understanding of customer service principles and practices.
? Strong product knowledge.
? Degree in Business Administration or relevant field.
? Skilled in CRM and MS Office.
? Ideally have experience in aviation maintenance / parts or possess a CSM background in technical fields.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protec....Read more...
Do you thrive on building strong relationships and developing winning sales strategies?
Holt Executive are seeking a highly motivated Sales Manager Customer Support to join a leading design and manufacturing business in West Sussex.
The Sales Manager Customer Support will leverage their expertise to identify strategic growth opportunities and securing new partnerships to drive growth within the defence sector.
Key Responsibilities for the Sales Manager Customer Support:
- Exceed assigned sales targets, directly contributing to the achievement of company budget goals.
- Identify new business opportunities from both new and existing customers ensuring alignment with company strategy, capabilities, and maximising win probability.
- Manage and contribute to a healthy pipeline of potential clients and projects.
- Take ownership of specific proposals, actively incorporating customer insights into every step.
- Establish strong connections with key customers and end users across the UK, Europe, and internationally.
- Contribute to the development of the company strategy and broader aftermarket services.
- Provide valuable insights for the sector contributions to company sales forecasts and budgets.
- Present summaries of new opportunities to senior leadership for approval.
- Capture and share relevant best practices within the defence industry.
- Participate in campaigns and bids when required.
- Ensure compliance with Anti-Bribery and Corruption Policies with all partners and representatives.
Key Skills & Experience Required by the Sales Manager Customer Support:
Essential -
- Proven experience within a UK MoD role or in the UK defence industry.
- Proven ability to identify and troubleshoot complex customer support and maintenance concerns.
- Knowledge of the UK, European and international defence markets.
- Strategic thinker, who recognises business opportunities and their potential impact on the overall business.
- Ability to work well under pressure and on several simultaneous opportunities and campaigns.
- Strong customer relationship-building skills and understanding and appreciation of their challenges.
Desirable -
- Prior experience in a sales or business development role.
- Direct experience of CLS, ILS or wider customer support services.
- Broad understanding of emerging technologies (software, hardware, network) and their potential relevance to products & services.
Company Benefits:
- 37.5 hour working week and lunchtime finishes on a Friday.
- 28 days annual leave & Christmas closure.
- Hybrid/flexible working arrangements.
- Group pension plan matched contributions up to 5%.
- Employee Help@Hand Service gives you and your family access to 4 key services including remote GP service, second opinion, mental health pathway service, and physiotherapy consultations.
- Life Assurance Policy, including Bereavement Counselling and Probate Helpline.
- Wellbeing initiatives, including access to the Aviva Wellbeing App and the addition of mental health support for all employees plus regular activities across sites to support and promote well-being.
- Employee discounts scheme (including access to an additional wellbeing hub).
- Excellent Learning & Development opportunities.
If your skills and experience match this Sales Manager Customer Support opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com....Read more...
Job Title: Senior Customer Experience Design ManagerLocation: Middle EastPackage: £90,000-£100,000, plus family package, plus benefitsI'm currently supporting a global hospitality group, based in the Middle East, with their search for aSenior Customer Experience Design Manager.The group are one of the pioneering brands, globally, when it comes to luxury hospitality - and this has been recognised through numerous regional, continential, & global awards.They are now in the process of building a whole new segment of the business, which will focus on everything Product, Design, & Development.The role will be reporting directly into the Senior Catering Operations & Performance Manager and in short you'll ultimately be responsible for contributing to translating the company's vision into tangible and implementable product and service concepts across onboard and ground / lounge product and service areas. Research and create products and services that reflect brand values, and that provide a more personalized and integrated customer journey. Additionally, implement continuous improvement plans that safeguards the company's continuous commitment to enhanced customer experience.What we need:
Min. Bachelor’s Degree or Equivalent10+ years of experience in translating brand vision into tangible and implementable product & service concept at major international airline.Proven experience of Customer Experience Design at a major international airline.Advanced level of understanding of hospitality process, procedures & standards.Advanced understanding of F&B and onboard services.Experience developing inspirational, elegant and successful products for airlines, hotels and other hospitality companies.Advanced level of understand of customer experience & customer journeys.Excellent ability to communicate and translate vision into concepts & contexts.....Read more...
Job Title – Customer Services Officer
Location – Bournemouth BH2
Contract – Temp
Hours – 37
Role summary –
This company is currently seeking a highly motivated and experienced Customer Services Officer to join their team. As a Customer Services Officer, you will be responsible for providing exceptional customer service to clients and customers while working collaboratively with the team to ensure that all tasks are completed efficiently and effectively. This is a great opportunity for someone who is looking for a challenging and rewarding role in a dynamic and fast-paced environment.
Key Responsibilities:
Provide excellent customer service to clients and customers.
Work collaboratively with the team to ensure that all tasks are completed efficiently and effectively.
Respond to customer inquiries and complaints in a timely and professional manner.
Process customer orders and payments accurately and efficiently.
Manage and update customer information in the company's database.
Identify and escalate issues to the appropriate team members as needed.
Assist with other duties as assigned by the manager.
Requirements:
Previous experience in a customer service role.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making skills.
Ability to work independently and as part of a team.
Strong attention to detail and accuracy.
Proficient in Microsoft Office and other relevant software.
Ability to work from home as well as in the office as and when required by the manager.
Must be a local candidate with experience in customer services.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
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Home Services Manager Bracknell, UK Temporary – 6 Months + Full Time 35 hoursWe are seeking a highly efficient and knowledgeable Home Services Manager to join a team based in Bracknell. This is a full-time, temporary role covering sickness until October with possibility for extension. The Home Services Manager will play a pivotal role in owning and managing the customer relationship, providing mixed tenure landlord services within a designated patch, ensuring that excellent tenancy management services are maintained. Please note a Basic DBS is required for this role Requirements
Previous experience within a similar role in Tenancy/Leasehold Management
Experience working in a customer facing role delivering excellent customer service
Familiarity with legal framework around tenancy and leasehold management is a plus
Excellent verbal and written communication skills
Ability to multitask, prioritize workload, and meet deadlines
Good administrative skills and knowledge of Outlook, Excel, Word. Ability to analyse and present information in a clear method
Full enhanced DBS required
Role Expectations
Taking ownership of assigned patch, promptly addressing customer concerns, and managing expectations
General tenancy and leasehold management, including letting empty homes, maximizing income and managing arrears, setting service charges, resolving anti-social behavior and managing casework, ensuring gas and fire safety in customers' homes, effectively carrying out repairs, and undertaking estate inspections and implementing agreed actions
Serve as a point of contact for customers, investigating complaints and resolving issues in a timely and professional manner
Maintain accurate and up-to-date records of property-related information, including tenancy agreements, maintenance requests, tenancy renewals, and correspondence
Driving continuous service improvements and managing change effectively
Driving improvement in key performance indicators including customer satisfaction, letting vacancies, property inspections, and income collection
Liaise with contractors and maintenance personnel to ensure that all properties meet a high standard
Build relationships and work collaboratively with internal and external Stakeholders
Keep up to date with current legislation and regulations related to property management
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Job Title: Senior Customer Experience Design ManagerLocation: Middle EastPackage: $8,000 - $11,500 per month, plus family package, plus benefits I'm currently supporting a global hospitality group, based in the Middle East, with their search for a Senior Customer Experience Design Manager. The group are one of the pioneering brands, globally, when it comes to luxury hospitality - and this has been recognised through numerous regional, continential, & global awards. They are now in the process of building a whole new segment of the business, which will focus on everything Product, Design, & Development. The role will be reporting directly into the Senior Catering Operations & Performance Manager and in short you'll ultimately be responsible for contributing to translating the company's vision into tangible and implementable product and service concepts across onboard and ground / lounge product and service areas. Research and create products and services that reflect brand values, and that provide a more personalized and integrated customer journey. Additionally, implement continuous improvement plans that safeguards the company's continuous commitment to enhanced customer experience. What we need:
Min. Bachelor’s Degree or Equivalent 10+ years of experience in translating brand vision into tangible and implementable product & service concept at major international airline. Proven experience of Customer Experience Design at a major international airline. Advanced level of understanding of hospitality process, procedures & standards. Advanced understanding of F&B and onboard services. Experience developing inspirational, elegant and successful products for airlines, hotels and other hospitality companies.Advanced level of understand of customer experience & customer journeys.Excellent ability to communicate and translate vision into concepts & contexts.
....Read more...
Assistant Practice Manager Portishead up to £26,000 p.a. + benefits
Do you have experience in eyecare? Do you have excellent customer service skills? Are you a people manager?
Could you be Assistant Practice Manager for a busy and thriving big brand optician practice in Portishead?
The Role
As Assistant Practice Manager you will work within a busy practice in a hands on role, supporting and motivating the team working towards targets and KPIs. Responsibilities will include:
helping patients with eye care needs ( contact lenses, designer frames, NHS eye care )
supporting the hearing care clinic ( hearing health checks )
dispensing spectacles / making sales / associated admin work
undertaking pre-screening and contact lens teaches
This is a full time role, including some Saturday working.
The Company
Our client is a thriving optician’s practice, with a big Brand name in support, working with state of the equipment and services to provide clinical excellence including OCTs, slit lamp cameras and dry eye clinic equipment etc. A full training and support package is available to all members of the company to allow you to expand your own skillsets and qualifications and to venture into enhanced services.
The Person
As Assistant Practice Manager you will already have experience as an Optical Assistant and team leader / supervisor experience. You will also have:
excellent customer service
experience dispensing spectacles / screening patients / delivering contact lens teaches
drive and ambition
This is a full time role, including some Saturday working.
If you wish to be considered for the role of Optical Assistant Practice Manager, please forward your CV quoting reference 240544A.
WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK
Applications are invited with experience in: optical assistant practice manager assistant consultant optometrist optician eyecare healthcare spectacles contact lenses hearing care customer service retail manger Portishead North Somerset....Read more...
THE ROLE:
Reporting into the Head of Function, the Group Client Manager will be responsible for a Customer Services team (headcount of up to 7 people).
Liaising with key clients of this logistics business.
Utilisation of KPI's & Processes in order to monitor client relationships.
Managing the relationship with clients in a pro-active & collaborative "Value-Add" way.
Pro-active Account Management of clients (being the "face of the business" to them).
Able to understand client needs and respond to them pro-actively and positively.
Utilising data to inform decisions and also provide regular reports to Senior Management.
Meeting with clients face-to-face when called for - so there will be occasional travel to other parts of the UK when required.
THE PERSON:
Customer Services Manager, Client Manager, Account Manager or Client Manager within a Logistics or Transport setting - ESSENTIAL
Overall Customer Services responsibility for at least 5 heads or more.
Able to account manage clients in a pro-active & constructive way.
Able to engage & motivate your people - setting highly professional standards.
Ability to use data to inform some of your decision-making.
Able to liaise from shop-floor to Board level.
Able to challenge your team where appropriate.
IT savvy - able to produce reports for senior leaders of the business regularly.
Able to commute to the Golborne area on a daily basis.
Able to travel nationally to meet clients face-to-face as part of Account Management strategy from time-to-time.
ABOUT US:
With over 20 years of expertise in the Logistics/Supply Chain sector - Indigo Search recruit for management, director & executive roles across the UK.
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Professional Services Manager job in the UK. Zest Optical are currently looking to recruit a Professional Services Manager for a leading manufacturer of ophthalmic lenses. The purpose of this role is to facilitate the seamless dissemination of knowledge and expertise across internal and external teams in the UK.
The Professional Services Manager role will be multifaceted, encompassing the training of both internal staff and external partners on the intricacies of optical lens dispensing and the interpretation of industry white papers.
Professional Services Manager – Role
Faculty organization and attendance CET – Creation, registration and submission and delivery of CPD for GOC registrants
Analysing white papers to interpret into understandable conclusions.
Non adaptation technical queries from both Customer Services, Customers and Sales teams.
Competitor analysis including new products and latest developments.
Internal /External Technical training both creation, accreditation and delivery.
Attend Lens Expert meetings both locally and internationally.
Supporting Marketing Dept with magazine articles and press releases
University strategy and relationships, through building relationships with organisations, governing bodies and universities.
Build and support the KOL network.
Professional Services Manager – Requirements
Thorough understanding of ophthalmic lens manufacturing processes
Thorough knowledge of company products and services
Experience of working in optical retail
Hold a qualification as an FBDO or Optometrist
Professional Services Manager – Salary
Excellent base salary plus bonus scheme
Company car and a range of additional benefits
To avoid missing out on this opportunity, please click on the Apply Now link below.....Read more...
Mobile Soft Services Operations Manager - FM Service Provider - Commercial Contract - Up to £55,000 per annum Are you looking for a new challenge? Do you have experience within management of a commercial environment? CBW are currently recruiting for a Mobile Soft Services Operations Manager to be based on a Commercial contract covering portfolios based in London and Kent . The Soft Services Manager will have responsibility for the overall management of Commercial cleaning operations, ensuring that all services are performing, and personnel are engaged in their respective roles. He or she will manage and monitor the office and area management team and in return the company is offering a competitive salary of up to £55,000. Hours of work Monday to Friday 08:00am to 17:00pm or 9:00am to 18:00pm Key duties & ResponsibilitiesDay to day management of Office and Area Management Team. (4 Area Managers and up to 8 to 10 Supervisors over 200 sites)Support Contracts Director with new business, quotations, and tender opportunities.Assist with setup of new CRM System.Roll out new systems ensuring they are set up properly and used effectively.Manage and oversee operational processes.Quality Auditing, ensuring Operations Team are carrying out regular audits.Assist Operations Team with new and existing customers.Assist in overseeing the mobilisation process of all new contracts/sites.Monthly meetings with Office Administrators and Operations Team.Staff Planning and Training.Complaint escalation and resolution.Assist HR Manager with any performance management and disciplinary matters.Travel to meetings with prospective clients, in and around London.Ensuring the highest standards of cleanliness and customer service are maintained at all customer sitesPackagesUp to £50,000 depending on experienceOyster card Mobile phone allowancePension Scheme Company Laptop28 days of annual leave (depending on length of service)Requirements Extensive previous experience in an operations management role.Possess a strong understanding of the company’s operations, competition within theindustry and positioning.Be a customer service driven individual.Proven track record in operation team management.Able to perform independently or as part of a team.Attention to detail and confidence to be able to present a solution to client needs.Hold a full UK Driving license.Send your CV to Brooke at CBW Staffing Solutions for more information.....Read more...
Trainee Property Manager, Bristol
Resolve Recruitment Services are working with a busy independent estate agent with an enviable reputation in the Bristol market. Due to continued growth, our client now seeks an enthusiastic Trainee Property Manager for their busy Bishopston office to cover the administration duties for the team whilst assisting in providing excellent customer service to a portfolio of lettings properties across Bristol.
The role:
Take responsibility for all administration duties such as renewal/extension paperwork, rent reviews, etc.
Meet all goals and objectives agreed with line manager
Assist and support office organisation/opening for business policy adherence
The person:
Previous experience within an administration/office-based role is essential
Previous experience in an estate agent or property management setting would be highly advantageous
Customer focused - ability to provide high level of customer service in fast paced environment
Effective time management
Excellent organisational skills
Excellent communication skills
Ability to motivate self and contribute to a team
Problem solving skills
IT literate
The package:
A good starting basic of £20,000 per annum
Commission structure of additional £1.5k OTE
Additional performance bonuses to be agreed
Hours: Monday–Friday, 8:45am to 5:30pm (no weekends or evenings)
Hybrid homeworking up to 3 days per week after completion of probation period
Excellent benefits
Excellent induction, training, and ongoing support
A thriving independent business offering long-term stability and progression
For more information on these exciting and rewarding Trainee Property Manager careers please APPLY BELOW.
Key:
Trainee Property Manager, Lettings Portfolio Manager, Property Manager, Lettings Manager, Property Lettings Manager, Bristol....Read more...
The Role: General Services Manager Location: Suffolk Salary: Up to £45,000 pa Sector: Facilities ManagementAbout the role: A brand exciting new role has landed for an experienced General Services Manager ideally based in Suffolk.As a General Services Manager you will be managing an IFM contract and you will play a crucial part in driving force behind customer satisfaction and operational success.The ideal candidate will have experience previously leading and developing a team ensuring all things food safety, health & safety and legislative requirements are followed.As a General Services Manager you will act as a point of contact for all department heads and drive service excellence throughout the onsite teams.The successful candidate:
Proven experience in IFM contract management or facilities managementBackground in manufacturing or industrial cleaning is essential.Excellent communication and client relationship building skills.Must have experience in managing multiple service lines including security, catering & health and safety.
If you feel you have the required skills and experience, send a CV to paris@corecruitment.com....Read more...
Agricultural Service Manager - Dorset - £40,000 - £50,000
Client
My client are an industry leader within the Agricultural industry, Covering a number of contracts throughout the Dorset
An excellent opportunity has arisen within the Dorset area for an experienced Agricultural Service Manager
Responsibilities:
- Manage and lead a team of service technicians, providing guidance, training, and support to ensure high performance and productivity.
- Oversee day-to-day operations of the service department, including scheduling, dispatching, and prioritizing service requests.
- Monitor service performance metrics, such as response times, resolution rates, and customer satisfaction scores, and implement strategies for continuous improvement.
- Develop and implement service policies, procedures, and standards to ensure consistent delivery of high-quality service to customers.
- Collaborate with other departments, such as sales, parts, and administration, to coordinate service activities and resolve customer issues promptly.
- Conduct regular meetings with service staff to communicate goals, expectations, and performance feedback, fostering a positive and cohesive team environment.
- Manage service-related administrative tasks, including inventory management, invoicing, and warranty claims, ensuring accuracy and compliance with company policies.
- Identify opportunities for revenue growth and customer retention through service contract renewals, upselling of additional services, and proactive customer engagement.
- Handle escalated customer inquiries and complaints, investigating root causes and implementing corrective actions to ensure customer satisfaction.
- Stay informed about industry trends, technological advancements, and regulatory requirements relevant to the service department, and incorporate best practices into service operations.
You must have a history within the Service Manager Sector to apply for this position
For further vacancies please visit our website. https://www.chartwellrecruitment.com/
If you believe you have the right experience and qualifications please forward your CV
If this position is NOT right for you, still forward you’re CV. We specialise in many industries and have a number of other positions that maybe more suitable for your background.
All communication will be treated confidentiality
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.....Read more...
Agricultural Service Manager - Dorset - £40,000 - £50,000
Client
My client are an industry leader within the Agricultural industry, Covering a number of contracts throughout the Dorset
An excellent opportunity has arisen within the Dorset area for an experienced Agricultural Service Manager
Responsibilities:
- Manage and lead a team of service technicians, providing guidance, training, and support to ensure high performance and productivity.
- Oversee day-to-day operations of the service department, including scheduling, dispatching, and prioritizing service requests.
- Monitor service performance metrics, such as response times, resolution rates, and customer satisfaction scores, and implement strategies for continuous improvement.
- Develop and implement service policies, procedures, and standards to ensure consistent delivery of high-quality service to customers.
- Collaborate with other departments, such as sales, parts, and administration, to coordinate service activities and resolve customer issues promptly.
- Conduct regular meetings with service staff to communicate goals, expectations, and performance feedback, fostering a positive and cohesive team environment.
- Manage service-related administrative tasks, including inventory management, invoicing, and warranty claims, ensuring accuracy and compliance with company policies.
- Identify opportunities for revenue growth and customer retention through service contract renewals, upselling of additional services, and proactive customer engagement.
- Handle escalated customer inquiries and complaints, investigating root causes and implementing corrective actions to ensure customer satisfaction.
- Stay informed about industry trends, technological advancements, and regulatory requirements relevant to the service department, and incorporate best practices into service operations.
You must have a history within the Service Manager Sector to apply for this position
For further vacancies please visit our website. https://www.chartwellrecruitment.com/
If you believe you have the right experience and qualifications please forward your CV
If this position is NOT right for you, still forward you’re CV. We specialise in many industries and have a number of other positions that maybe more suitable for your background.
All communication will be treated confidentiality
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.....Read more...
Boatyard Manager – Permanent – Southampton
Navis Consulting have an exciting new opportunity for a Boatyard Manager to take charge of a busy marina in Southampton.
Key Responsibilities:
A successful Boatyard Manager will lead from the front putting their customers and team members first. You’ll be a committed team player that inspires and engages everyone to deliver a safe, happy working environment.
You will build, develop, and lead an empowered and motivated Boatyard Team staff structure that functions flexibly, whilst providing the best in customer experience.
You will monitor your teams performance through one to one’s and performance development reviews, while also being responsible for disciplinary matters should the need arise.
Depending on demand and season, you’ll instill an ethos of flexible working hours and plan rosters in such a way that peak weekends and bank holidays have great coverage and leadership presence.
Deliver strong leadership, continual coaching of direct reports and delegate effectively, as necessary, to drive success within the Boatyard and wider site.
You’ll be authentic and available, trying to be the best version of yourself and role model our behaviours and ways of working.
In conjunction with the Head of Safety and Environment review or write Risk Assessments, Method Statements, policies and procedures to share best practice. Undertake audits at all boat yards ensuring they are compliant with the policies and procedures.
To be responsible accountable for the financial performance of the operation of the Boat Yard, running it effectively, correctly, profitably, evidencing this in weekly activity and income reports to the Marina Manager.
Performance Criteria: People
As a Boatyard Manager you are responsible for the recruitment, successful onboarding, training, and development of your Boatyard team.
Actively manage any ongoing recruitment needs ensuring we are proactive and minimising any impact to the Boatyard operations and customer experience.
You will ensure that new team members joining alongside your existing team, receive the training, development and support needed to deliver a great customer experience and keep themselves and others safe.
You’ll build strong positive relationships with stakeholders including our tenant base at site, the wider Operations team, our Head of Health, Safety & Environment and Central Services.
Operations
As Boatyard Manager you are responsible for the health, safety, and wellbeing of your team. With support from your Boatyard Supervisor, you will take a ‘hands-on’ approach to oversee activities ensuring your team carry out their duties in accordance with the Company Health and Safety Policy and that any plant machinery is operated correctly within the policy and training guidelines.
You’ll ensure the boatyard team follows our quality management system. That our Safety-First Document, Boatyard Operations - Standard Operating Procedures, Marina Regulations and all other Company procedures and policies are always adhered to.
The company operates specialist and often bespoke pieces of equipment which are essential to the operation of the business. Alongside your team, you will take responsibility for the equipment and machinery within the Boatyard ensuring appropriate checks and inspections are carried out and liaise with 3rd party contractors on any preventative or reactive maintenance needs.
Commercial
With support from the site Administrator and Central Services finance team, you’ll ‘own’ the budget and financial performance of your Boatyard. You’ll drive commercial performance through lift/launch and storage activities, boatyard zoning to maximise potential income, have a great working relationship with the tenant base onsite and accurate billing and account management.
Demonstrate a commercial approach. Identify and develop new revenue generating opportunities and present these to your Regional Operations Manager.
As Boatyard Manager you will take responsibility and play your part in delivering the site P&L. You’ll manage your cost lines appropriately and work with the Regional Operations Manager to identify opportunities.
Customer
We believe the customer should be at the centre of everything we do. You’ll take responsibility for ensuring your team deliver an outstanding customer experience.
You’ll know the site NPS, take onboard customer feedback and act, drive feedback volume and customer engagement.
Demonstrate how you have achieved a positive ongoing relationship with berth-holders.
The successful Boatyard Manager will have worked in a similar role with boat handling / lifting experience a key criteria. Candidates must have full right to work in the UK and be able to commute to Southampton. For more information or to apply, please contact Jack on +44 (0) 2392 322 384 or email your CV to jbaker@navis-consulting.com
Navis is acting as an Employment Agency in relation to this vacancy.....Read more...
Parts Manager
Job Role - Parts Manager
Location - Caerphilly
Salary - £30000 to £40000 per annum
My client, a large commercial vehicle manufacturer, is seeking an experienced Parts Manager to join their team.
Parts Manager duties include:
- Ensuring that stock control is carried out at depot level in line with company policies and procedures.
- Motivation of Parts Staff to ensure every opportunity is maximised to sell parts and attachments
- Implementation of positive change to ensure that parts growth, both through service and direct to customers, is in line with business expectations.
- Mentoring challenging and development of staff through training and performing annual appraisals
- Compiling reports on depot performance to highlight areas of potential growth, generate leads for new products and product lines on campaign, monitor stock levels and minimise stocking costs.
- Development of systems to promote structured growth aligned with customer satisfaction
- Developing, promoting and maintaining strong interdepartmental relationships to allow holistic provision of products and services to customers
- Liaising with marketing department for the development of profitable and attractive promotional campaigns
- Monitoring the strategies of competitors
- Develop and maintain pricing strategies for key product lines and key accounts customers
- Monitor logistical challenges and identify new solutions to maintain and improve profitability of parts deliveries.
Parts Manager Skills & Experience
- Previous experience with the commercial vehicle sector is essential.
- Understanding of parts sales and retail operations
- Customer focus and good interpersonal skills
- Highly self-motivated 'can do' attitude
- Ability and willingness to take ownership of any issues relating to the department
- Patient and empathetic
If you are interested in this Parts Manager role please contact John Barnes at Holt Recruitment on 07955081481 or send a copy of your CV to john@holtrecruitment.com....Read more...
Job Title: Digital Customer Experience Design Manager Location: Middle EastPackage: $6,000 - $8,500 per month, plus family package, plus benefits I'm currently supporting a global hospitality group, based in the Middle East, with their search for a Digital Customer Experience Design Manager. The group are one of the pioneering brands, globally, when it comes to luxury hospitality - and this has been recognised through numerous regional, continential, & global awards. They are now in the process of building a whole new segment of the business, which will focus on everything Product, Design, & Development. The role will be reporting directly into the Senior Customer Experience Design Manager and you'll ultimately be responsible for managing and overseeing the Customer Experience Design-Digital team. Responsible for designing, implementing, and optimizing the overall digital experience of customers across various customer touchpoints. Identify opportunities and managing the development of digital solutions across the customer journey roadmap. In addition, research and implement digital products and services that reflect brand values, and that provide a more personalized and integrated digital customer journey. Oversee the entire lifecycle of innovation strategy from concept to development and then on to embedding into business as usual. Provide ideas through innovative thinking, exploring and investigating other airlines, and other app developers to review current market trends and providing solutions or suggestions to Head of Department, to ensure that every application feature delivery is above par with competitors. What you'll need:
Minimum 8 years of job-related experience Min. Bachelor’s Degree or Equivalent Proven experience in managing enterprise-level projects. Previous experience of managing & implementing major projects across the airlines’ digital customer touchpoints. Extensive knowledge of software development methodologies, tools, frameworks, and technologies. Qualification in Computer Science, Information Technology, or related field. Practical knowledge of project management tools.
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Operations Manager - FM Service Provider - Commercial & Residential Contracts - Kent & London - Up to £60,000 per annum CBW are currently recruiting for an Operations Manager to work for an established FM service provider based in Kent. The Operations Manager will have responsibility for the overall strategic management of Commercial and Residential portfolio consisting of cleaning operations, ensuring that all services are performing, and personnel are engaged in their respective roles. You will be responsible for the day to day operations which includes the management of 4-6 Area Managers across 200 sites in London & Kent. In return the company is offering a competitive salary of up to £60,000 based on experience. Hours of work Monday to Friday - 08:00am to 17:00pm Key duties & ResponsibilitiesSupport the Director with new business, quotations, and tender opportunities.Assist with setup of new CRM System.Roll out new systems ensuring they are set up properly and used effectively.Manage and oversee operational processes.Quality Auditing, ensuring Operations Team are carrying out regular audits.Assist Operations Team with new and existing customers.Assist in overseeing the mobilisation process of all new contracts/sites.Monthly meetings with Office Administrators and Operations Team.Staff planning and training.Complaint escalation and resolution.Assist HR Manager with any performance management and disciplinary matters.Travel to meetings with prospective clients, in and around London.Ensuring the highest standards of cleanliness and customer service are maintained at all customer sitesAttend and run monthly management meetingsPackagesUp to £60,000Oyster card / Travel expensesMobile phone allowancePension SchemeCompany LaptopRequirementsExtensive experience in an Operations management role.Experience within Cleaning or Soft ServicesBe a customer service driven individual.Proven track record in operational team management.Able to perform independently or as part of a team.Attention to detail and confidence to be able to present a solution to client needs.Willing to work out of the Kent office and attend sites in London (This is not a hybrid role)Commercially / financially awareHold a full UK Driving license.Send your CV to Brooke at CBW Staffing Solutions for more information.....Read more...
Pharmacist Manager
Location: Bristol
Salary: £47k - £57k + Excellent Benefits
Job Type: Full Time
Our client, a thriving award-winning pharmacy, committed to enhancing the health of local communities is seeking a dedicated Pharmacist Manager to join their team.
The Role:
Youll lead healthcare provision, building relationships with healthcare professionals and customers. Embrace service-led offerings and ensure safe medical product supply.
Responsibilities:
* Provide exceptional dispensing and patient-centred clinical services
* Drive healthcare services including Flu Jab, Minor Ailments, NMS, and Quality Payments
* Foster strong customer and GP surgery relationships
* Uphold professional standards and ethical practices
Requirements:
* Previous experience working as Pharmacist Manager, Pharmacy Manager, Pharmacist or in a similar role
* Must be GPhC registered
* Enthusiastic individual with a strong ambition to succeed
* Committed to maintaining exceptional professional standards
Benefits:
* Competitive salary
* Generous holiday package
* Paid GPhC fees
* Pension scheme
* Employee discount scheme
* Career growth opportunities
* Bonus scheme
* IP Course opportunity
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Pharmacist Manager, Clinical Pharmacist, Pharmacist, Pharmacy Manager, Pharmacy, Manager, Clinical
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Pharmacist Manager
Location: Derby, Derbyshire
Salary: £47k - £57k + Excellent Benefits
Job Type: Full Time
Our client, a thriving award-winning pharmacy, committed to enhancing the health of local communities is seeking a dedicated Pharmacist Manager to join their team.
The Role:
Youll lead healthcare provision, building relationships with healthcare professionals and customers. Embrace service-led offerings and ensure safe medical product supply.
Responsibilities:
* Provide exceptional dispensing and patient-centred clinical services
* Drive healthcare services including Flu Jab, Minor Ailments, NMS, and Quality Payments
* Foster strong customer and GP surgery relationships
* Uphold professional standards and ethical practices
Requirements:
* Previous experience working as Pharmacist Manager, Pharmacy Manager, Pharmacist or in a similar role
* Must be GPhC registered
* Enthusiastic individual with a strong ambition to succeed
* Committed to maintaining exceptional professional standards
Benefits:
* Competitive salary
* Generous holiday package
* Paid GPhC fees
* Pension scheme
* Employee discount scheme
* Career growth opportunities
* Bonus scheme
* IP Course opportunity
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Pharmacist Manager, Clinical Pharmacist, Pharmacist, Pharmacy Manager, Pharmacy, Manager, Clinical
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Pharmacist Manager
Location: Erdington, Birmingham
Salary: £47k - £57k + Excellent Benefits
Job Type: Full Time
Our client, a thriving award-winning pharmacy, committed to enhancing the health of local communities is seeking a dedicated Pharmacist Manager to join their team.
The Role:
Youll lead healthcare provision, building relationships with healthcare professionals and customers. Embrace service-led offerings and ensure safe medical product supply.
Responsibilities:
* Provide exceptional dispensing and patient-centred clinical services
* Drive healthcare services including Flu Jab, Minor Ailments, NMS, and Quality Payments
* Foster strong customer and GP surgery relationships
* Uphold professional standards and ethical practices
Requirements:
* Previous experience working as Pharmacist Manager, Pharmacy Manager, Pharmacist or in a similar role
* Must be GPhC registered
* Enthusiastic individual with a strong ambition to succeed
* Committed to maintaining exceptional professional standards
Benefits:
* Competitive salary
* Generous holiday package
* Paid GPhC fees
* Pension scheme
* Employee discount scheme
* Career growth opportunities
* Bonus scheme
* IP Course opportunity
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Pharmacist Manager, Clinical Pharmacist, Pharmacist, Pharmacy Manager, Pharmacy, Manager, Clinical
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Pharmacist Manager
Location: Dudley, West Midlands
Salary: £47k - £57k + Excellent Benefits
Job Type: Full Time
Our client, a thriving award-winning pharmacy, committed to enhancing the health of local communities is seeking a dedicated Pharmacist Manager to join their team.
The Role:
Youll lead healthcare provision, building relationships with healthcare professionals and customers. Embrace service-led offerings and ensure safe medical product supply.
Responsibilities:
* Provide exceptional dispensing and patient-centred clinical services
* Drive healthcare services including Flu Jab, Minor Ailments, NMS, and Quality Payments
* Foster strong customer and GP surgery relationships
* Uphold professional standards and ethical practices
Requirements:
* Previous experience working as Pharmacist Manager, Pharmacy Manager, Pharmacist or in a similar role
* Must be GPhC registered
* Enthusiastic individual with a strong ambition to succeed
* Committed to maintaining exceptional professional standards
Benefits:
* Competitive salary
* Generous holiday package
* Paid GPhC fees
* Pension scheme
* Employee discount scheme
* Career growth opportunities
* Bonus scheme
* IP Course opportunity
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Pharmacist Manager, Clinical Pharmacist, Pharmacist, Pharmacy Manager, Pharmacy, Manager, Clinical
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Property Manager, Bristol
Resolve Recruitment Services are working with a busy independent estate agent with an enviable reputation in the Bristol market. Due to continued growth, our client now seeks an enthusiastic Property Manager for their busy Bishopston office to provide excellent customer service to a portfolio of lettings properties across Bristol.
The role:
Organise all necessary maintenance and repairs for a property portfolio
Monitor rental payments
Liaise with landlords and tenants to organise tenancy renewals and adherence to all contractual obligations
Handling all maintenance issues with tenants and landlords, resolve via approved contractors
Liaising with contractors ensuring works are satisfactorily completed, invoicing
Resolving all rent payment issues
Confirming lease extensions, manage negotiations and agreements
Carry out property visits and inspections
The person:
Property Management experience is desirable but not essential
Full driving license
Thrive on keeping busy and enjoy working under pressure
Excellent telephone manner and customer service skills
Great negotiation skills
Meticulous attention to detail
An outgoing personality with a passion for customer service
Demonstrate first class administrative skills
Excellent time management skills including the ability to prioritise
Customer facing experience
An analytical person who can communicate well with Landlords and Tenants
Excellent written and verbal communication skills at all levels
Ability to work on own initiative but all works well as part of a busy team
The package:
A good starting basic of up to £30,000 depending on experience
Hybrid working following successful completion of probation
Bonus scheme
Commission pay
22 days annual leave (starting entitlement) plus bank holidays
1 extra day holiday per year up to 30 days
All required training and development & qualification opportunities
Casual dress code
Use of pool car
Fantastic company culture
Local independent business of 40 years providing job security and career development
B24/7 'Better Business' - employee local discount scheme
Excellent induction, training, and ongoing support
A thriving independent business offering long-term stability and progression
For more information on this exciting and rewarding Property Manager career please APPLY BELOW.
Key: Property Manager, Lettings Manager, Property Lettings Manager, Bristol....Read more...
Technical Manager Tiverton C£45 - 50,000 DOE plus Excellent Benefits My client, a highly successful food / drinks manufacturer, is looking to recruit a Technical Compliance manager for one of their sites. The successful Compliance Manager will be the main compliance representative during customer audits whether that be for BRC or Retailer audits. You will report to the Head of Compliance at the company's sister site This is a key role within the company, and you will be the main contact for technical queries. As a key auditor we are looking for someone who can build relationships with the site managers and the Quality / Technical manager, working closely to help drive standards across the group. Technical Manager / Compliance Manager Key Duties will include: ·Auditing, carry out internal auditing, BRC and customer audits. ·Health & Safety - You would be the main site H&S representative. ·Manage Pest Control ·Technical support, complete technical specifications, ensure retailer website alerts are responded to, primary contact for retailer visits, ·Legal Compliance. ·HACCP leader on site Technical Manager / Compliance Manager Key skills for the role: Fundamentally the successful Compliance Manager will have previous compliance / auditing experience including BRC knowledge gained whilst working in the drinks, food or pharmaceutical sector and experience in delivering training courses. ·Experience of auditing and dealing with auditors in particular BRC/GFSI ·Experience of delivering training courses ·Legal Labelling experience ·Experience of HACCP systems (Level 3) ·Experience of Quality Management Systems. ·Experience of Food Safety Systems ·Desired experience of SAP systems ·Desired experience of managing people. ·Desired experience of Food Safety Culture systems. Technical Manager / Compliance Manager Salary and Benefits: A salary of between £45,000 - 48,000 doe Pension 9% (5/4), Perkbox, cycle scheme, long service awards, refer a friend recruitment. This role would suit candidates who have previously worked in roles such as Technical Services Manager, Compliance Manager, Auditor, QMS manager, Quality Systems Manager, Supplier Assurance Manager, Technical Manager. This role is located between Taunton and Exeter just off the M5 ....Read more...
