Customer Services Manager
Location: Wokingham, Berkshire
Salary: £46k - £54k (DOE) + Excellent Benefits
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Customer Services Manager, you will manage and lead the customer service team to maintain and improve client relationships and operational goals.
Responsibilities:
* Create and implement policies and procedures for customer service.
* Establish and convey standards for service.
* Cultivate customer relations through networking.
* Oversee daily operations of the service team.
* Delegate tasks effectively for departmental efficiency.
* Ensure resources for service delivery.
* Review and manage customer complaints.
* Handle escalated service issues.
* Implement strategies for service quality enhancement.
Requirements:
* Previously worked as a Customer Services Manager or in a similar role.
* At least 3 years of experience in a management role.
* Have industry experience.
* Background in customer service and leadership roles.
* Understanding of customer service principles and practices.
* Strong product knowledge.
* Degree in Business Administration or relevant field.
* Skilled in CRM and MS Office.
* Ideally have experience in aviation maintenance / parts or possess a CSM background in technical fields.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords : Customer Service Manager, Customer Service, Client Relationship, Business Support, Team leader, Manager, Engineering, Aerospace
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Customer Services Manager
Location: Wokingham, Berkshire
Salary: £46k - £54k (DOE) + Excellent Benefits
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Customer Services Manager, you will manage and lead the customer service team to maintain and improve client relationships and operational goals.
Responsibilities:
? Create and implement policies and procedures for customer service.
? Establish and convey standards for service.
? Cultivate customer relations through networking.
? Oversee daily operations of the service team.
? Delegate tasks effectively for departmental efficiency.
? Ensure resources for service delivery.
? Review and manage customer complaints.
? Handle escalated service issues.
? Implement strategies for service quality enhancement.
Requirements:
? Previously worked as a Customer Services Manager or in a similar role.
? At least 3 years of experience in a management role.
? Have industry experience.
? Background in customer service and leadership roles.
? Understanding of customer service principles and practices.
? Strong product knowledge.
? Degree in Business Administration or relevant field.
? Skilled in CRM and MS Office.
? Ideally have experience in aviation maintenance / parts or possess a CSM background in technical fields.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protec....Read more...
Holt Executive are partnered with a leading design and manufacturing business who are seeking a Customer Logistics Support (CLS) Sales Manager.
The Customer Logistics Support (CLS) Sales Manager will work closely with the wider Sales team to identify and develop strategic opportunities, leveraging your expertise to secure new partnerships.
Key Responsibilities for the Customer Logistics Support (CLS) Sales Manager:
- Achieve assigned sales targets for the CLS sector, aligning with the overall company budget.
- Identify new CLS opportunities from existing and new customers, ensuring they align with company strategy, capabilities, and win probability.
- Lead the creation of compelling CLS value propositions alongside ILS and CLS colleagues.
- Manage and contribute to a healthy pipeline of potential CLS clients and projects.
- Take ownership of specific CLS proposals, ensuring the "customer voice" is heard.
- Establish strong connections with key customers and end users across the UK, Europe, and internationally.
- Contribute to the development of the company strategy and investment plans for the CLS sector.
- Play a role in developing a wider company strategy for aftermarket services.
- Provide input for CLS sector contributions to company sales forecasts and budgets.
- Present summaries of new CLS opportunities to senior leadership for approval.
- Capture and share relevant best practices in CLS within the defence industry.
- Lead or participate in non-CLS campaigns and bids when required.
- Ensure compliance with Anti-Bribery and Corruption Policies with all partners and representatives.
Key Skills & Experience Required by the Customer Logistics Support (CLS) Sales Manager:
Essential
- Experience in a UK MoD role or in the UK defence industry.
- Interest and aptitude for solving customer support and maintenance challenges.
- Knowledge of the UK, European and international defence markets.
- Strategic thinker, who recognizes business opportunities and their potential impact on the overall business.
- Ability to work well under pressure and on several simultaneous opportunities and campaigns.
- Strong customer relationship-building skills and understanding and appreciation of their challenges.
- Ability to always maintain and operate with high ethical standards.
Desirable
- Prior experience in a sales or business development role.
- Direct experience of CLS, ILS or wider customer support services.
- Broad understanding of emerging technologies (software, hardware, network) and their potential relevance to products & services.
Company Benefits:
- 37.5 hour working week and lunchtime finishes on a Friday.
- 28 days annual leave & Christmas closure.
- Hybrid/flexible working arrangements.
- Group pension plan matched contributions up to 5%.
- Employee Help@Hand Service gives you and your family access to 4 key services including remote GP service, second opinion, mental health pathway service, and physiotherapy consultations.
- Life Assurance Policy, including Bereavement Counselling and Probate Helpline.
- Company Share Incentive Plan and Save as You Earn Scheme.
- Wellbeing initiatives, including access to the Aviva Wellbeing App and the addition of mental health support for all employees plus regular activities across sites to support and promote well-being.
- Employee discounts scheme (including access to an additional wellbeing hub).
- Excellent Learning & Development opportunities.
If your skills and experience match this Customer Logistics Support (CLS) Sales Manager opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com ....Read more...
Job Title – Customer Services Officer
Location – Bournemouth BH2
Contract – Temp
Hours – 37
Role summary –
This company is currently seeking a highly motivated and experienced Customer Services Officer to join their team. As a Customer Services Officer, you will be responsible for providing exceptional customer service to clients and customers while working collaboratively with the team to ensure that all tasks are completed efficiently and effectively. This is a great opportunity for someone who is looking for a challenging and rewarding role in a dynamic and fast-paced environment.
Key Responsibilities:
Provide excellent customer service to clients and customers.
Work collaboratively with the team to ensure that all tasks are completed efficiently and effectively.
Respond to customer inquiries and complaints in a timely and professional manner.
Process customer orders and payments accurately and efficiently.
Manage and update customer information in the company's database.
Identify and escalate issues to the appropriate team members as needed.
Assist with other duties as assigned by the manager.
Requirements:
Previous experience in a customer service role.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making skills.
Ability to work independently and as part of a team.
Strong attention to detail and accuracy.
Proficient in Microsoft Office and other relevant software.
Ability to work from home as well as in the office as and when required by the manager.
Must be a local candidate with experience in customer services.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
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Home Services Manager Bracknell, UK Temporary – 6 Months + Full Time 35 hoursWe are seeking a highly efficient and knowledgeable Home Services Manager to join a team based in Bracknell. This is a full-time, temporary role covering sickness until October with possibility for extension. The Home Services Manager will play a pivotal role in owning and managing the customer relationship, providing mixed tenure landlord services within a designated patch, ensuring that excellent tenancy management services are maintained. Please note a Basic DBS is required for this role Requirements
Previous experience within a similar role in Tenancy/Leasehold Management
Experience working in a customer facing role delivering excellent customer service
Familiarity with legal framework around tenancy and leasehold management is a plus
Excellent verbal and written communication skills
Ability to multitask, prioritize workload, and meet deadlines
Good administrative skills and knowledge of Outlook, Excel, Word. Ability to analyse and present information in a clear method
Full enhanced DBS required
Role Expectations
Taking ownership of assigned patch, promptly addressing customer concerns, and managing expectations
General tenancy and leasehold management, including letting empty homes, maximizing income and managing arrears, setting service charges, resolving anti-social behavior and managing casework, ensuring gas and fire safety in customers' homes, effectively carrying out repairs, and undertaking estate inspections and implementing agreed actions
Serve as a point of contact for customers, investigating complaints and resolving issues in a timely and professional manner
Maintain accurate and up-to-date records of property-related information, including tenancy agreements, maintenance requests, tenancy renewals, and correspondence
Driving continuous service improvements and managing change effectively
Driving improvement in key performance indicators including customer satisfaction, letting vacancies, property inspections, and income collection
Liaise with contractors and maintenance personnel to ensure that all properties meet a high standard
Build relationships and work collaboratively with internal and external Stakeholders
Keep up to date with current legislation and regulations related to property management
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Assistant Practice Manager Portishead up to £26,000 p.a. + benefits
Do you have experience in eyecare? Do you have excellent customer service skills? Are you a people manager?
Could you be Assistant Practice Manager for a busy and thriving big brand optician practice in Portishead?
The Role
As Assistant Practice Manager you will work within a busy practice in a hands on role, supporting and motivating the team working towards targets and KPIs. Responsibilities will include:
helping patients with eye care needs ( contact lenses, designer frames, NHS eye care )
supporting the hearing care clinic ( hearing health checks )
dispensing spectacles / making sales / associated admin work
undertaking pre-screening and contact lens teaches
This is a full time role, including some Saturday working.
The Company
Our client is a thriving optician’s practice, with a big Brand name in support, working with state of the equipment and services to provide clinical excellence including OCTs, slit lamp cameras and dry eye clinic equipment etc. A full training and support package is available to all members of the company to allow you to expand your own skillsets and qualifications and to venture into enhanced services.
The Person
As Assistant Practice Manager you will already have experience as an Optical Assistant and team leader / supervisor experience. You will also have:
excellent customer service
experience dispensing spectacles / screening patients / delivering contact lens teaches
drive and ambition
This is a full time role, including some Saturday working.
If you wish to be considered for the role of Optical Assistant Practice Manager, please forward your CV quoting reference 240544A.
WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK
Applications are invited with experience in: optical assistant practice manager assistant consultant optometrist optician eyecare healthcare spectacles contact lenses hearing care customer service retail manger Portishead North Somerset....Read more...
THE ROLE:
Reporting into the Head of Function, the Group Client Manager will be responsible for a Customer Services team (headcount of up to 7 people).
Liaising with key clients of this logistics business.
Utilisation of KPI's & Processes in order to monitor client relationships.
Managing the relationship with clients in a pro-active & collaborative "Value-Add" way.
Pro-active Account Management of clients (being the "face of the business" to them).
Able to understand client needs and respond to them pro-actively and positively.
Utilising data to inform decisions and also provide regular reports to Senior Management.
Meeting with clients face-to-face when called for - so there will be occasional travel to other parts of the UK when required.
THE PERSON:
Customer Services Manager, Client Manager, Account Manager or Client Manager within a Logistics or Transport setting - ESSENTIAL
Overall Customer Services responsibility for at least 5 heads or more.
Able to account manage clients in a pro-active & constructive way.
Able to engage & motivate your people - setting highly professional standards.
Ability to use data to inform some of your decision-making.
Able to liaise from shop-floor to Board level.
Able to challenge your team where appropriate.
IT savvy - able to produce reports for senior leaders of the business regularly.
Able to commute to the Golborne area on a daily basis.
Able to travel nationally to meet clients face-to-face as part of Account Management strategy from time-to-time.
ABOUT US:
With over 20 years of expertise in the Logistics/Supply Chain sector - Indigo Search recruit for management, director & executive roles across the UK.
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Mobile Soft Services Operations Manager - FM Service Provider - Commercial Contract - Up to £55,000 per annum Are you looking for a new challenge? Do you have experience within management of a commercial environment? CBW are currently recruiting for a Mobile Soft Services Operations Manager to be based on a Commercial contract covering portfolios based in London and Kent . The Soft Services Manager will have responsibility for the overall management of Commercial cleaning operations, ensuring that all services are performing, and personnel are engaged in their respective roles. He or she will manage and monitor the office and area management team and in return the company is offering a competitive salary of up to £55,000. Hours of work Monday to Friday 08:00am to 17:00pm or 9:00am to 18:00pm Key duties & ResponsibilitiesDay to day management of Office and Area Management Team. (4 Area Managers and up to 8 to 10 Supervisors over 200 sites)Support Contracts Director with new business, quotations, and tender opportunities.Assist with setup of new CRM System.Roll out new systems ensuring they are set up properly and used effectively.Manage and oversee operational processes.Quality Auditing, ensuring Operations Team are carrying out regular audits.Assist Operations Team with new and existing customers.Assist in overseeing the mobilisation process of all new contracts/sites.Monthly meetings with Office Administrators and Operations Team.Staff Planning and Training.Complaint escalation and resolution.Assist HR Manager with any performance management and disciplinary matters.Travel to meetings with prospective clients, in and around London.Ensuring the highest standards of cleanliness and customer service are maintained at all customer sitesPackagesUp to £50,000 depending on experienceOyster card Mobile phone allowancePension Scheme Company Laptop28 days of annual leave (depending on length of service)Requirements Extensive previous experience in an operations management role.Possess a strong understanding of the company’s operations, competition within theindustry and positioning.Be a customer service driven individual.Proven track record in operation team management.Able to perform independently or as part of a team.Attention to detail and confidence to be able to present a solution to client needs.Hold a full UK Driving license.Send your CV to Brooke at CBW Staffing Solutions for more information.....Read more...
Agricultural Service Manager - Dorset - £40,000 - £50,000
Client
My client are an industry leader within the Agricultural industry, Covering a number of contracts throughout the Dorset
An excellent opportunity has arisen within the Dorset area for an experienced Agricultural Service Manager
Responsibilities:
- Manage and lead a team of service technicians, providing guidance, training, and support to ensure high performance and productivity.
- Oversee day-to-day operations of the service department, including scheduling, dispatching, and prioritizing service requests.
- Monitor service performance metrics, such as response times, resolution rates, and customer satisfaction scores, and implement strategies for continuous improvement.
- Develop and implement service policies, procedures, and standards to ensure consistent delivery of high-quality service to customers.
- Collaborate with other departments, such as sales, parts, and administration, to coordinate service activities and resolve customer issues promptly.
- Conduct regular meetings with service staff to communicate goals, expectations, and performance feedback, fostering a positive and cohesive team environment.
- Manage service-related administrative tasks, including inventory management, invoicing, and warranty claims, ensuring accuracy and compliance with company policies.
- Identify opportunities for revenue growth and customer retention through service contract renewals, upselling of additional services, and proactive customer engagement.
- Handle escalated customer inquiries and complaints, investigating root causes and implementing corrective actions to ensure customer satisfaction.
- Stay informed about industry trends, technological advancements, and regulatory requirements relevant to the service department, and incorporate best practices into service operations.
You must have a history within the Service Manager Sector to apply for this position
For further vacancies please visit our website. https://www.chartwellrecruitment.com/
If you believe you have the right experience and qualifications please forward your CV
If this position is NOT right for you, still forward you’re CV. We specialise in many industries and have a number of other positions that maybe more suitable for your background.
All communication will be treated confidentiality
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.....Read more...
Agricultural Service Manager - Dorset - £40,000 - £50,000
Client
My client are an industry leader within the Agricultural industry, Covering a number of contracts throughout the Dorset
An excellent opportunity has arisen within the Dorset area for an experienced Agricultural Service Manager
Responsibilities:
- Manage and lead a team of service technicians, providing guidance, training, and support to ensure high performance and productivity.
- Oversee day-to-day operations of the service department, including scheduling, dispatching, and prioritizing service requests.
- Monitor service performance metrics, such as response times, resolution rates, and customer satisfaction scores, and implement strategies for continuous improvement.
- Develop and implement service policies, procedures, and standards to ensure consistent delivery of high-quality service to customers.
- Collaborate with other departments, such as sales, parts, and administration, to coordinate service activities and resolve customer issues promptly.
- Conduct regular meetings with service staff to communicate goals, expectations, and performance feedback, fostering a positive and cohesive team environment.
- Manage service-related administrative tasks, including inventory management, invoicing, and warranty claims, ensuring accuracy and compliance with company policies.
- Identify opportunities for revenue growth and customer retention through service contract renewals, upselling of additional services, and proactive customer engagement.
- Handle escalated customer inquiries and complaints, investigating root causes and implementing corrective actions to ensure customer satisfaction.
- Stay informed about industry trends, technological advancements, and regulatory requirements relevant to the service department, and incorporate best practices into service operations.
You must have a history within the Service Manager Sector to apply for this position
For further vacancies please visit our website. https://www.chartwellrecruitment.com/
If you believe you have the right experience and qualifications please forward your CV
If this position is NOT right for you, still forward you’re CV. We specialise in many industries and have a number of other positions that maybe more suitable for your background.
All communication will be treated confidentiality
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.....Read more...
The Job
The Company:
Leading provider of Compressed Air Equipment.
Amazing career progression with this engineering business.
Major accounts won and ongoing.
Licensed servicing partner for a global manufacturer.
The Role of the Area Sales Manager
This is an exciting opportunity to work as a Service Sales Manager for a leading supplier of compressed air equipment.
You will be able to target both new and existing customers and get to work with a broad range of businesses as anyone with an air compressor is a potential customer.
Sales demonstrations in order to achieve targets.
Handle key accounts and grow market share within those accounts.
Upsell all capabilities and products to deliver efficient solutions to customer base.
Benefits of the Area Sales Manager
£36,000 - £45,000 DOE
OTE £43,000 - £53,000
Car
Annual leave
Phone & Laptop
The Ideal Person for the Area Sales Manager
Experience within sales is essential.
Experience with compressed air products ideal.
Full Driving license.
HNC or higher in Engineering discipline ideal.
If you think the role of Area Sales Manager is for you, apply now!
Consultant: Josh Cumming
Email: joshuac@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Parts Manager
Job Role - Parts Manager
Location - Caerphilly
Salary - £30000 to £40000 per annum
My client, a large commercial vehicle manufacturer, is seeking an experienced Parts Manager to join their team.
Parts Manager duties include:
- Ensuring that stock control is carried out at depot level in line with company policies and procedures.
- Motivation of Parts Staff to ensure every opportunity is maximised to sell parts and attachments
- Implementation of positive change to ensure that parts growth, both through service and direct to customers, is in line with business expectations.
- Mentoring challenging and development of staff through training and performing annual appraisals
- Compiling reports on depot performance to highlight areas of potential growth, generate leads for new products and product lines on campaign, monitor stock levels and minimise stocking costs.
- Development of systems to promote structured growth aligned with customer satisfaction
- Developing, promoting and maintaining strong interdepartmental relationships to allow holistic provision of products and services to customers
- Liaising with marketing department for the development of profitable and attractive promotional campaigns
- Monitoring the strategies of competitors
- Develop and maintain pricing strategies for key product lines and key accounts customers
- Monitor logistical challenges and identify new solutions to maintain and improve profitability of parts deliveries.
Parts Manager Skills & Experience
- Previous experience with the commercial vehicle sector is essential.
- Understanding of parts sales and retail operations
- Customer focus and good interpersonal skills
- Highly self-motivated 'can do' attitude
- Ability and willingness to take ownership of any issues relating to the department
- Patient and empathetic
If you are interested in this Parts Manager role please contact John Barnes at Holt Recruitment on 07955081481 or send a copy of your CV to john@holtrecruitment.com....Read more...
Operations Manager - FM Service Provider - Commercial & Residential Contracts - Kent & London - Up to £60,000 per annum CBW are currently recruiting for an Operations Manager to work for an established FM service provider based in Kent. The Operations Manager will have responsibility for the overall strategic management of Commercial and Residential portfolio consisting of cleaning operations, ensuring that all services are performing, and personnel are engaged in their respective roles. You will be responsible for the day to day operations which includes the management of 4-6 Area Managers across 200 sites in London & Kent. In return the company is offering a competitive salary of up to £60,000 based on experience. Hours of work Monday to Friday - 08:00am to 17:00pm Key duties & ResponsibilitiesSupport the Director with new business, quotations, and tender opportunities.Assist with setup of new CRM System.Roll out new systems ensuring they are set up properly and used effectively.Manage and oversee operational processes.Quality Auditing, ensuring Operations Team are carrying out regular audits.Assist Operations Team with new and existing customers.Assist in overseeing the mobilisation process of all new contracts/sites.Monthly meetings with Office Administrators and Operations Team.Staff planning and training.Complaint escalation and resolution.Assist HR Manager with any performance management and disciplinary matters.Travel to meetings with prospective clients, in and around London.Ensuring the highest standards of cleanliness and customer service are maintained at all customer sitesAttend and run monthly management meetingsPackagesUp to £60,000Oyster card / Travel expensesMobile phone allowancePension SchemeCompany LaptopRequirementsExtensive experience in an Operations management role.Experience within Cleaning or Soft ServicesBe a customer service driven individual.Proven track record in operational team management.Able to perform independently or as part of a team.Attention to detail and confidence to be able to present a solution to client needs.Willing to work out of the Kent office and attend sites in London (This is not a hybrid role)Commercially / financially awareHold a full UK Driving license.Send your CV to Brooke at CBW Staffing Solutions for more information.....Read more...
Holt Executive are partnered with a leading design and manufacturing business who are seeking a Land Sales Manager.
The Land Sales Manager will work closely with the Bids and Proposals team to identify land opportunities, develop proposals, and secure acquisitions.
Key Responsibilities for the Land Sales Manager:
- Achievement of specific defined elements of the order intake budget for the Land sector following the overall company budget.
- Identification of new business opportunities in the Land sector.
- Qualification of new opportunities according to fit with company strategy, capability requirements, competition, resource availability and PWin.
- Contribute to the development and maintenance of a strong and healthy pipeline of Land sector prospects and opportunities.
- Contribute to funnel management of Land order pipeline.
- Assume accountability for specific bids and proposals and provide the voice of the customer.
- Develop strong relationships with key land prime contractors, systems integrators and end users in the UK, Europe and internationally.
- Provide Land sector contributions for the company strategy and investment cases.
- Provide Land sector input to company sales forecasts and budgets.
- Present summaries of new Land prospects and opportunities to the Senior Leadership Team for review and decision.
- Capture and disseminate relevant competitor and market intelligence for the Land Sector.
- Lead or play a role in non-Land campaigns and bids when necessary.
- Operate in compliance with Anti-Bribery and Corruption Policies, including with all partners and company representatives.
Skills & Experience Required by the Land Sales Manager:
Essential
- Experience in the defence industry, in a customer-facing role (not necessarily sales).
- Knowledge of the UK, European and international defence markets.
- A strong collaborator with a collaborative mindset.
- A methodical thinker, who recognizes business opportunities and their potential impact on the overall business.
- Ability to work well under pressure and on several simultaneous opportunities and campaigns.
- Strong customer relationship-building skills and understanding and appreciation of their challenges.
- Ability to always maintain and operate with high ethical standards.
Desirable
- Prior experience in a sales or business development role.
- Direct experience in selling or working with sensor systems.
- Broad understanding of emerging technologies (software, hardware, network) and their potential relevance to products & services.
If your skills and experience match this Land Sales Manager opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com
....Read more...
Technical Manager Tiverton C£45 - 50,000 DOE plus Excellent Benefits My client, a highly successful food / drinks manufacturer, is looking to recruit a Technical Compliance manager for one of their sites. The successful Compliance Manager will be the main compliance representative during customer audits whether that be for BRC or Retailer audits. You will report to the Head of Compliance at the company's sister site This is a key role within the company, and you will be the main contact for technical queries. As a key auditor we are looking for someone who can build relationships with the site managers and the Quality / Technical manager, working closely to help drive standards across the group. Technical Manager / Compliance Manager Key Duties will include: ·Auditing, carry out internal auditing, BRC and customer audits. ·Health & Safety - You would be the main site H&S representative. ·Manage Pest Control ·Technical support, complete technical specifications, ensure retailer website alerts are responded to, primary contact for retailer visits, ·Legal Compliance. ·HACCP leader on site Technical Manager / Compliance Manager Key skills for the role: Fundamentally the successful Compliance Manager will have previous compliance / auditing experience including BRC knowledge gained whilst working in the drinks, food or pharmaceutical sector and experience in delivering training courses. ·Experience of auditing and dealing with auditors in particular BRC/GFSI ·Experience of delivering training courses ·Legal Labelling experience ·Experience of HACCP systems (Level 3) ·Experience of Quality Management Systems. ·Experience of Food Safety Systems ·Desired experience of SAP systems ·Desired experience of managing people. ·Desired experience of Food Safety Culture systems. Technical Manager / Compliance Manager Salary and Benefits: A salary of between £45,000 - 48,000 doe Pension 9% (5/4), Perkbox, cycle scheme, long service awards, refer a friend recruitment. This role would suit candidates who have previously worked in roles such as Technical Services Manager, Compliance Manager, Auditor, QMS manager, Quality Systems Manager, Supplier Assurance Manager, Technical Manager. This role is located between Taunton and Exeter just off the M5 ....Read more...
*********************Customer Service Coordinator**********************We are looking for a customer service coordinator for a fixed term contract in High Wycombe.This is a lovely opportunity to work for a well established and dynamic company in their lovely modern offices based in High Wycombe.This sis a fixed term contract paying up to £35K pro rata.You will ned to have excellent communication skills and be very well organised with the ability to prioritise tasks in a methodical fashion.You will need to be well versed in the Microsoft suite of word, Excel and Outlook.You will also have used the ERP system COINS.The role will be essentially supporting the customer services manager and the MD.You will be managing the inbox and liaise between customer and client to arrange appointments so some experience in diary management is important.You will also be managing general supplies for the office.If you are a great communicator with customer service experience an good IT experience especially exposure to COINS then get in touch today.....Read more...
Technical Compliance Manager Tiverton C£45 - 50,000 DOE plus Excellent Benefits My client, a highly successful food / drinks manufacturer, is looking to recruit a Technical Compliance manager for one of their sites. The successful Compliance Manager will be the main compliance representative during customer audits whether that be for BRC or Retailer audits. You will report to the Head of Compliance at the company's sister site This is a key role within the company, and you will be the main contact for technical queries. As a key auditor we are looking for someone who can build relationships with the site managers and the Quality / Technical manager, working closely to help drive standards across the group. Compliance Manager Key Duties will include: ·Auditing, carry out internal auditing, BRC and customer audits. ·Health & Safety - You would be the main site H&S representative. ·Manage Pest Control ·Technical support, complete technical specifications, ensure retailer website alerts are responded to, primary contact for retailer visits, ·Legal Compliance. ·HACCP leader on site Key skills for the role: Fundamentally the successful Compliance Manager will have previous compliance / auditing experience including BRC knowledge gained whilst working in the drinks, food or pharmaceutical sector and experience in delivering training courses. ·Experience of auditing and dealing with auditors in particular BRC/GFSI ·Experience of delivering training courses ·Legal Labelling experience ·Experience of HACCP systems (Level 3) ·Experience of Quality Management Systems. ·Experience of Food Safety Systems ·Desired experience of SAP systems ·Desired experience of managing people. ·Desired experience of Food Safety Culture systems. Salary and Benefits: A salary of between £45,000 - 48,000 doe Pension 9% (5/4), Perkbox, cycle scheme, long service awards, refer a friend recruitment. This role would suit candidates who have previously worked in roles such as Technical Services Manager, Compliance Manager, Auditor, QMS manager, Quality Systems Manager, Supplier Assurance Manager, Technical Manager. This role is located between Taunton and Exeter just off the M5 ....Read more...
Technical Compliance Manager Tiverton C£45 - 50,000 DOE plus Excellent Benefits My client, a highly successful food / drinks manufacturer, is looking to recruit a Technical Compliance manager for one of their sites. The successful Compliance Manager will be the main compliance representative during customer audits whether that be for BRC or Retailer audits. You will report to the Head of Compliance at the company's sister site This is a key role within the company, and you will be the main contact for technical queries. As a key auditor we are looking for someone who can build relationships with the site managers and the Quality / Technical manager, working closely to help drive standards across the group. Compliance Manager Key Duties will include: ·Auditing, carry out internal auditing, BRC and customer audits. ·Health & Safety - You would be the main site H&S representative. ·Manage Pest Control ·Technical support, complete technical specifications, ensure retailer website alerts are responded to, primary contact for retailer visits, ·Legal Compliance. ·HACCP leader on site Key skills for the role: Fundamentally the successful Compliance Manager will have previous compliance / auditing experience including BRC knowledge gained whilst working in the drinks, food or pharmaceutical sector and experience in delivering training courses. ·Experience of auditing and dealing with auditors in particular BRC/GFSI ·Experience of delivering training courses ·Legal Labelling experience ·Experience of HACCP systems (Level 3) ·Experience of Quality Management Systems. ·Experience of Food Safety Systems ·Desired experience of SAP systems ·Desired experience of managing people. ·Desired experience of Food Safety Culture systems. Salary and Benefits: A salary of between £45,000 - 48,000 doe Pension 9% (5/4), Perkbox, cycle scheme, long service awards, refer a friend recruitment. This role would suit candidates who have previously worked in roles such as Technical Services Manager, Compliance Manager, Auditor, QMS manager, Quality Systems Manager, Supplier Assurance Manager, Technical Manager. This role is located between Taunton and Exeter just off the M5 ....Read more...
Temporary Accommodation & Procurement Service Manager 17.5 Hours a Week – 2 Days in Office, 1 WFH Initially Office Based whilst Training We are seeking a Housing Services Manager to oversee a Temporary Accommodation and Procurement Team. You will be responsible for managing the day-to-day operations of the Temporary Accommodation and Procurement Team and directly supervising the Senior Temporary Accommodation Officer, Senior Procurement Officer, Senior Access & Support Officer, the Supported Project Manager and Caretakers. Your role will involve developing and implementing systems and practices to ensure that the service achieves performance targets and quality standards.Key Responsibilities:
Manage and supervise staff within the Temporary Accommodation and Procurement Team, ensuring compliance with legislation, council policies, and best practices.
Lead the development and implementation of strategies to procure suitable properties for homeless clients, meeting statutory targets and housing needs.
Assist in formulating strategy, policy, and development for private sector housing.
Set priorities for the team's work, ensuring performance and customer care standards are met.
Collaborate with senior management to develop and implement new policies or frameworks in response to demands and government targets.
Develop and implement new procedures or practices for the team, considering legislative and accreditation requirements.
Effectively manage budgets and resources, negotiate with landlords, and evaluate information to identify solutions.
Represent the organization in meetings, presentations, and negotiations with stakeholders.
Essential Requirements
Good knowledge of current housing legislation related to homelessness.
Proven ability to manage budgets and resources effectively.
Strong negotiation skills for property procurement and landlord relations.
Excellent problem-solving skills and ability to analyse complex situations.
Effective communication and presentation skills.
Understanding of multi-agency partnerships and team management.
Ability to prioritise and manage a varied workload, including attending meetings and emergencies outside office hours.
Significant experience in front-line housing services and team management.
Track record of delivering high-quality customer-focused services and driving service improvement.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Technical Services Manager - Hard FM Service Provider – South East London - Up to £60,000 Fantastic opportunity to work for a leading FM service provider in the UK. CBW are currently assisting one of our most valued clients in recruiting for a Technical Services Manager to oversee all hard services across two research buildings based in South East London. The role will be managing a team of 4 engineers and will be responsible for providing a first class customer service and be able to organise, manage and motivate their engineering team; as well as supporting the senior management. The successful candidate will come from a technical M&E background and must have previously worked in a managerial capacity, looking after commercial buildings. In return the company is offering a competitive salary/package paying up to £60,000 based on experience, further training and career progression. The main hours of work are Monday to Friday 8-5 and the key duties and responsibilities are as follows:Report directly to the Operations Manager.Manage agreed KPI and SLA's.Responsible for managing the company's H&S and environmental performance on the contract.Manage all technical issues.Responsible for managing the company's quality procedures on site.Recruitment of any new staff.Responsible for the development of all staff, which will include annual appraisals.Manage staff absenteeism and be responsible for disciplinary issues.Management of client relationships on a daily basis.Management of all reports.Offer technical support to both the client and the engineering team.Responsible for the permit system.Attend client meetings.Applicants for the role must able to meet the following:Qualified in an engineering discipline (Electrical or Mechanical); C&G, HNC, HND or higher.Previous experience of managing engineers.Understanding of BMS systems.Strong technical engineering understanding.A proven track record in commercial building maintenance.Ability to communicate both verbally and in writing with all levels of staff and clients.Ability to manage and prioritise a demanding and varying workload.Excellent communication and customer service skills.....Read more...
Service Delivery Manager – IT Managed Service Provider
Hybrid working
London
Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees across 3 sites, delivering IT and Consulting services to businesses across London and the South.
Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME’s in the Accountancy and Professional Services sector.
They are one of the highest calibre IT Service Providers we work with, and their tech staff are some of the most competent in the business.
They’re going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they’re now seeking an additional Service Delivery Manager to ensure the highest level of service provision to their expanding client portfolio.
What you’ll do:
Service Optimisation
Monitor and coordinate IT service desk functions to ensure seamless service delivery.
Maintain high performance levels for service-related processes and proactively implement improvement activities where necessary.
Take ownership of critical incidents, collaborating with resolution parties, and facilitating effective communication between stakeholders for root cause analysis.
Establish and maintain robust systems, procedures, and methodologies to support outstanding service delivery.
Client Management
Conduct regular reviews (monthly, quarterly, and biannual) with key stakeholders.
Generate reports to measure success against client KPIs and SLAs, analysing data to inform Quarterly Business Reviews (QBRs) and Service Reviews.
Create and run ad-hoc reports to provide timely client status information for QBRs (e.g., Windows Updates).
Continuously enhance reporting processes, minimizing manual effort and maximizing reporting tools’ utilization.
Craft high-quality client-facing reports and deliver them to key stakeholders.
Efficiency Enhancement
Collaborate with Team Leaders to conduct weekly ticket quality checks.
Address small improvements with Engineers and escalate significant issues and recurrent problems to Team Leaders.
Analyse third-party and internal processes, devising strategies for service delivery optimization.
Identify and minimize the frequency of recurrent tickets
What you’ll need:
An absolute passion for ensuring the provision of exemplary customer service / service delivery
3+ years of experience in Service Delivery, Service Management or Customer Success from within an SME IT Service Provider or IT Managed Services background
Strong knowledge of ITIL
To be highly organised with excellent written and oral communications
Ability to present to external clients
The business operates a flexible working policy, with a minimum of 2 days in the office required per week.
The role is paying up to £50k.
....Read more...
Holt Executive are partnered with a leading design and manufacturing business who are seeking a Senior Land Sales Manager.
The Senior Land Sales Manager will lead and manage business acquisition for the land sector and collaborate closely with the Bids and Proposals team to secure the Land sector's order intake budget, aligned with the overall company budget.
Key Responsibilities for the Senior Land Sales Manager:
- Identification of new business opportunities in the Land sector
- Qualification of new opportunities according to fit with company strategy, capability requirements, competition, resource availability and PWin.
- Develop and maintain a strong and healthy pipeline of Land sector prospects and opportunities.
- Funnel management of Land order pipeline
- Assume accountability for specific bids and proposals and provide the voice of the customer.
- Develop strong relationships with key land prime contractors, systems integrators and end users in the UK, Europe and internationally.
- Provide Land sector contributions for the company strategy and investment cases.
- Provide Land sector input to company sales forecasts and budgets.
- Present summaries of new Land prospects and opportunities to the Senior Leadership Team for review and decision.
- Capture and disseminate relevant competitor and market intelligence for the Land Sector.
- Manage and develop the Land Sales Manager.
- Lead or play a role in non-Land campaigns and bids when necessary.
- Operate in compliance with Anti-Bribery and Corruption Policies, including with all partners and company representatives.
Key Skills & Experience for the Senior Land Sales Manager:
Essential
- Track record of success in previous sales or business development roles in the defence industry.
- Good knowledge of the UK, European and international land sectors
- Strong team player with a collaborative mindset.
- Strategic thinker, who recognizes business opportunities and their potential impact on the overall business.
- Direct experience operating in the international defence markets.
- Ability to work well under pressure and on several simultaneous opportunities and campaigns.
- Strong customer relationship-building skills and understanding and appreciation of their challenges.
- Broad understanding of emerging technologies (software, hardware, network) and their potential relevance to products & services.
- Ability to always maintain and operate with high ethical standards.
Desirable
- Direct experience in selling or working with sensor systems.
- Line management of junior colleagues.
Company Benefits:
- 37.5 hour working week and lunchtime finishes on a Friday.
- 28 days annual leave & Christmas closure.
- Hybrid/flexible working arrangements.
- Group pension plan matched contributions up to 5%.
- Employee Help@Hand Service gives you and your family access to 4 key services including remote GP service, second opinion, mental health pathway service, and physiotherapy consultations.
- Life Assurance Policy, including Bereavement Counselling and Probate Helpline.
- Company Share Incentive Plan and Save as You Earn Scheme.
- Wellbeing initiatives, including access to the Aviva Wellbeing App and the addition of mental health support for all employees plus regular activities across sites to support and promote well-being.
- Employee discounts scheme (including access to an additional wellbeing hub).
- Excellent Learning & Development opportunities.
If your skills and experience match this Senior Land Sales Manager opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com ....Read more...
The Company:
Family run organisation
Extremely experienced senior management team
Incredible earning opportunities
Promote from within
Grown their market share substantially over the past 5 years
The Role of the Account Manager
The main element of the role is to sell 3 pieces of ultrasound equipment - GI Radiology/Point-Of-Care, Women's Health & General Imaging
Selling to ultrasound sonographers, consultants and procurement.
You will be selling and doing demonstrations of the Ultrasound products but will also have the support of a team of application specialists.
You will also be responsible for preparing customer presentations, tenders, and proposals
The majority of your time will be spent in secondary care environment
Covering the Northern Home Counties (North London, Essex, Hertfordshire, Buckinghamshire
Benefits of the Account Manager
£45k-£50k basic salary
Uncapped commission
Company car or a car allowance
Phone
Laptop
Pension
25 days holiday
The Ideal Person for the Account Manager
Ideally you will be a sonographer looking to take your first step into a commercial role OR currently an applications specialist in ultrasound wanting to go into sales
Failing that will also consider a candidate with a proven track record in either Ultrasound Sales, General Medical imaging capital equipment or general Medical Cap Ex
Must be a fantastic relationship builder and maintainer
Must be very focused, a self-starter & very resilient
Performance Driven
Customer orientation
Cooperation and teamwork
Self-driven
Good communication skills
If you think the role of Account Manager is for you, apply now!
Consultant: David Gray
Email: davidg@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Fire Suppression Sales Manager - Lancashire
Client
My client are an industry leader within the Fire Suppression industry, Covering a number of contracts throughout the Lancashire
An excellent opportunity has arisen within the Surrey are for an experienced Fire Suppression Sales Manager
Key Responsibilities:
Sales Strategy Development: Develop and implement comprehensive sales strategies to achieve revenue targets and increase market share in the fire suppression systems industry.
Team Leadership: Lead and motivate a team of sales professionals, providing guidance, coaching, and support to drive performance and foster a high-performance culture.
Business Development: Identify and pursue new business opportunities, including partnerships, contracts, and strategic alliances. Cultivate relationships with key stakeholders and decision-makers to expand the customer base.
Key Account Management: Manage and nurture relationships with key accounts, ensuring customer satisfaction and retention. Collaborate with clients to understand their needs and provide customized solutions.
Product Knowledge: Develop a deep understanding of the company's fire suppression products and services. Stay updated on industry trends, regulations, and best practices to effectively position offerings and address customer requirements.
Sales Forecasting and Reporting: Monitor sales performance, track progress against targets, and generate regular reports for senior management. Forecast sales projections and identify areas for improvement or optimization.
Market Analysis: Conduct market research to identify emerging trends, competitive threats, and opportunities for growth. Use insights to inform strategic decision-making and adjust sales tactics as needed.
Cross-Functional Collaboration: Collaborate with internal teams, including marketing, engineering, and operations, to ensure alignment on sales objectives and support product development efforts. Provide feedback and insights to drive continuous improvement and innovation.
You must have a history within the Fire Suppression Sales Manager industry to apply for this position
For further vacancies please visit our website. https://www.chartwellrecruitment.com/
If you believe you have the right experience and qualifications please forward your CV
If this position is NOT right for you, still forward you’re CV. We specialise in many industries and have a number of other positions that maybe more suitable for your background.
All communication will be treated confidentiality
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.....Read more...
Fire Suppression Sales Manager - Lancashire
Client
My client are an industry leader within the Fire Suppression industry, Covering a number of contracts throughout the Lancashire
An excellent opportunity has arisen within the Surrey are for an experienced Fire Suppression Sales Manager
Key Responsibilities:
Sales Strategy Development: Develop and implement comprehensive sales strategies to achieve revenue targets and increase market share in the fire suppression systems industry.
Team Leadership: Lead and motivate a team of sales professionals, providing guidance, coaching, and support to drive performance and foster a high-performance culture.
Business Development: Identify and pursue new business opportunities, including partnerships, contracts, and strategic alliances. Cultivate relationships with key stakeholders and decision-makers to expand the customer base.
Key Account Management: Manage and nurture relationships with key accounts, ensuring customer satisfaction and retention. Collaborate with clients to understand their needs and provide customized solutions.
Product Knowledge: Develop a deep understanding of the company's fire suppression products and services. Stay updated on industry trends, regulations, and best practices to effectively position offerings and address customer requirements.
Sales Forecasting and Reporting: Monitor sales performance, track progress against targets, and generate regular reports for senior management. Forecast sales projections and identify areas for improvement or optimization.
Market Analysis: Conduct market research to identify emerging trends, competitive threats, and opportunities for growth. Use insights to inform strategic decision-making and adjust sales tactics as needed.
Cross-Functional Collaboration: Collaborate with internal teams, including marketing, engineering, and operations, to ensure alignment on sales objectives and support product development efforts. Provide feedback and insights to drive continuous improvement and innovation.
You must have a history within the Fire Suppression Sales Manager industry to apply for this position
For further vacancies please visit our website. https://www.chartwellrecruitment.com/
If you believe you have the right experience and qualifications please forward your CV
If this position is NOT right for you, still forward you’re CV. We specialise in many industries and have a number of other positions that maybe more suitable for your background.
All communication will be treated confidentiality
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.....Read more...
