Customer Services Manager
Location: Wokingham, Berkshire
Salary: £46k - £54k (DOE) + Excellent Benefits
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Customer Services Manager, you will manage and lead the customer service team to maintain and improve client relationships and operational goals.
Responsibilities:
* Create and implement policies and procedures for customer service.
* Establish and convey standards for service.
* Cultivate customer relations through networking.
* Oversee daily operations of the service team.
* Delegate tasks effectively for departmental efficiency.
* Ensure resources for service delivery.
* Review and manage customer complaints.
* Handle escalated service issues.
* Implement strategies for service quality enhancement.
Requirements:
* Previously worked as a Customer Services Manager or in a similar role.
* At least 3 years of experience in a management role.
* Have industry experience.
* Background in customer service and leadership roles.
* Understanding of customer service principles and practices.
* Strong product knowledge.
* Degree in Business Administration or relevant field.
* Skilled in CRM and MS Office.
* Ideally have experience in aviation maintenance / parts or possess a CSM background in technical fields.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords : Customer Service Manager, Customer Service, Client Relationship, Business Support, Team leader, Manager, Engineering, Aerospace
....Read more...
Customer Services Manager
Location: Wokingham, Berkshire
Salary: £46k - £54k (DOE) + Excellent Benefits
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Customer Services Manager, you will manage and lead the customer service team to maintain and improve client relationships and operational goals.
Responsibilities:
? Create and implement policies and procedures for customer service.
? Establish and convey standards for service.
? Cultivate customer relations through networking.
? Oversee daily operations of the service team.
? Delegate tasks effectively for departmental efficiency.
? Ensure resources for service delivery.
? Review and manage customer complaints.
? Handle escalated service issues.
? Implement strategies for service quality enhancement.
Requirements:
? Previously worked as a Customer Services Manager or in a similar role.
? At least 3 years of experience in a management role.
? Have industry experience.
? Background in customer service and leadership roles.
? Understanding of customer service principles and practices.
? Strong product knowledge.
? Degree in Business Administration or relevant field.
? Skilled in CRM and MS Office.
? Ideally have experience in aviation maintenance / parts or possess a CSM background in technical fields.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protec....Read more...
Service Manager (Agricultural Machinery)
Location: Aberdeen, Aberdeenshire
Salary: £45k - £50k + Excellent Benefits
Monday - Friday, 7:30am - 5:00pm
The Client:
Our client is a well-established agricultural machinery company, offering a comprehensive range of new and used agricultural equipment.
The Role:
As an Agricultural Service Manager, you will be overseeing the day-to-day control and management of the workshop and service operation.
Responsibilities:
* Lead and motivate a team of agricultural engineers / apprentices.
* Plan workloads, allocate tasks, and monitor progress.
* Collaborate with the group service manager and parts manager for efficient service delivery.
* Focus on achieving targets and maintaining excellent customer service.
Requirements:
* Previously worked as an Agricultural Service Manager or in a similar role.
* Proven experience in people management.
* Strong knowledge of agricultural engineering.
* Excellent organisational and computer skills.
* Customer-focused with good communication skills.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Agricultural Service Manager, Agricultural Service Engineer, Aberdeenshire, customer service, targets, people management, Service Manager, Service supervisor, Service Engineer, Aftersales Manager, Engineering Manager, jobs
....Read more...
Service Manager (Agricultural Machinery)
Location: Aberdeen, Aberdeenshire
Salary: £45k - £50k + Excellent Benefits
Monday - Friday, 7:30am - 5:00pm
The Client:
Our client is a well-established agricultural machinery company, offering a comprehensive range of new and used agricultural equipment.
The Role:
As an Agricultural Service Manager, you will be overseeing the day-to-day control and management of the workshop and service operation.
Responsibilities:
? Lead and motivate a team of agricultural engineers / apprentices.
? Plan workloads, allocate tasks, and monitor progress.
? Collaborate with the group service manager and parts manager for efficient service delivery.
? Focus on achieving targets and maintaining excellent customer service.
Requirements:
? Previously worked as an Agricultural Service Manager or in a similar role.
? Proven experience in people management.
? Strong knowledge of agricultural engineering.
? Excellent organisational and computer skills.
? Customer-focused with good communication skills.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Agricultural Service Manager, Agricultural Service Engineer, Aberdeenshire, customer serv....Read more...
Agricultural Service Manager - Dorset - £40,000 - £50,000
Client
My client are an industry leader within the Agricultural industry, Covering a number of contracts throughout the Dorset
An excellent opportunity has arisen within the Dorset area for an experienced Agricultural Service Manager
Responsibilities:
- Manage and lead a team of service technicians, providing guidance, training, and support to ensure high performance and productivity.
- Oversee day-to-day operations of the service department, including scheduling, dispatching, and prioritizing service requests.
- Monitor service performance metrics, such as response times, resolution rates, and customer satisfaction scores, and implement strategies for continuous improvement.
- Develop and implement service policies, procedures, and standards to ensure consistent delivery of high-quality service to customers.
- Collaborate with other departments, such as sales, parts, and administration, to coordinate service activities and resolve customer issues promptly.
- Conduct regular meetings with service staff to communicate goals, expectations, and performance feedback, fostering a positive and cohesive team environment.
- Manage service-related administrative tasks, including inventory management, invoicing, and warranty claims, ensuring accuracy and compliance with company policies.
- Identify opportunities for revenue growth and customer retention through service contract renewals, upselling of additional services, and proactive customer engagement.
- Handle escalated customer inquiries and complaints, investigating root causes and implementing corrective actions to ensure customer satisfaction.
- Stay informed about industry trends, technological advancements, and regulatory requirements relevant to the service department, and incorporate best practices into service operations.
You must have a history within the Service Manager Sector to apply for this position
For further vacancies please visit our website. https://www.chartwellrecruitment.com/
If you believe you have the right experience and qualifications please forward your CV
If this position is NOT right for you, still forward you’re CV. We specialise in many industries and have a number of other positions that maybe more suitable for your background.
All communication will be treated confidentiality
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.....Read more...
Agricultural Service Manager - Dorset - £40,000 - £50,000
Client
My client are an industry leader within the Agricultural industry, Covering a number of contracts throughout the Dorset
An excellent opportunity has arisen within the Dorset area for an experienced Agricultural Service Manager
Responsibilities:
- Manage and lead a team of service technicians, providing guidance, training, and support to ensure high performance and productivity.
- Oversee day-to-day operations of the service department, including scheduling, dispatching, and prioritizing service requests.
- Monitor service performance metrics, such as response times, resolution rates, and customer satisfaction scores, and implement strategies for continuous improvement.
- Develop and implement service policies, procedures, and standards to ensure consistent delivery of high-quality service to customers.
- Collaborate with other departments, such as sales, parts, and administration, to coordinate service activities and resolve customer issues promptly.
- Conduct regular meetings with service staff to communicate goals, expectations, and performance feedback, fostering a positive and cohesive team environment.
- Manage service-related administrative tasks, including inventory management, invoicing, and warranty claims, ensuring accuracy and compliance with company policies.
- Identify opportunities for revenue growth and customer retention through service contract renewals, upselling of additional services, and proactive customer engagement.
- Handle escalated customer inquiries and complaints, investigating root causes and implementing corrective actions to ensure customer satisfaction.
- Stay informed about industry trends, technological advancements, and regulatory requirements relevant to the service department, and incorporate best practices into service operations.
You must have a history within the Service Manager Sector to apply for this position
For further vacancies please visit our website. https://www.chartwellrecruitment.com/
If you believe you have the right experience and qualifications please forward your CV
If this position is NOT right for you, still forward you’re CV. We specialise in many industries and have a number of other positions that maybe more suitable for your background.
All communication will be treated confidentiality
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.....Read more...
Job Title: General Manager, brand newLocation: EdinburghSalary: Up to £45,000Exciting Opportunity Awaits!Are you a driven leader with a passion for the fast-paced world of quick service restaurants? Join one of the UK’s fastest-growing QSR chains as the General Manager of this Edinburgh site. This role offers the chance to be at the forefront of their expansion, providing dynamic leadership in an energetic environment.I am looking for a leading name in the QSR industry, celebrated for their innovative menu and commitment to exceptional customer service. As they continue to expand across the UK, I am seeking a passionate individual to help maintain the brands reputation and drive further growth.Key Responsibilities of the General Manager
Manage day-to-day operations of the restaurant ensuring high standards of customer service and efficiency.Lead, motivate, and train your team to achieve excellent performance and high morale.Oversee financial activities including budgeting, sales forecasting, and P&L management.Ensure compliance with all health and safety regulations.Engage with the local community to build brand presence and loyalty.Implement strategies to drive sales growth, customer satisfaction, and profitability.
The right General Manager
Proven experience as a General Manager in the QSR or related hospitality industry.Strong leadership skills with the ability to inspire and manage a diverse team.Excellent communication and interpersonal skills.Familiarity with financial reporting and budget management.Ability to thrive in a fast-paced environment and adapt to challenges.Passion for delivering superior food quality and customer service.
Job Title: General ManagerLocation: EdinburghSalary: Up to £45,000- Proven track record of improving sales and profitability.- Knowledge of the local market and competition.Job Title: Regional Manager – Quick service restaurantsLocation: Various Locations, South of EnglandSalary: Up to £80,0000....Read more...
I have partnered with a leading player in the quick service restaurant industry, committed to delivering exceptional food and customer service. With multiple outlets across the UK, this brand is dedicated to innovation and excellence in everything they do.I am looking for an experienced Regional Manager to oversee the operations in the South of England. The successful candidate will be responsible for managing all aspects of restaurant performance, driving sales, and ensuring top-notch customer service across all locations within the region (over 40 sites and a team of Area Managers).The role of the Regional Manager - Oversee daily operations of multiple restaurant locations.- Develop and implement strategies to increase productivity and sales growth.- Ensure compliance with all health and safety regulations.- Train and develop store managers and staff to uphold company standards.- Manage budgeting and cost control measures.- Analyse business data to assess performance and plan improvements.- Maintain high levels of customer satisfaction and handle high-level customer service issues.- Collaborate with marketing to drive local promotions and brand initiatives.The right Regional Manager - Minimum of 5 years’ experience in a high volume within the restaurant or QSR space.- Strong leadership skills and business acumen.- Excellent communication and interpersonal skills.- Ability to manage multiple tasks efficiently and effectively.- Proven track record of improving sales and profitability.- Knowledge of the local market and competition.Job Title: Regional Manager – Quick service restaurantsLocation: Various Locations, North of UKSalary: Up to £80,0000....Read more...
I have partnered with a leading player in the quick service restaurant industry, committed to delivering exceptional food and customer service. With multiple outlets across the UK, this brand is dedicated to innovation and excellence in everything they do.I am looking for an experienced Regional Manager to oversee the operations in the South of England. The successful candidate will be responsible for managing all aspects of restaurant performance, driving sales, and ensuring top-notch customer service across all locations within the region (over 40 sites and a team of Area Managers).The role of the Regional Manager - Oversee daily operations of multiple restaurant locations.- Develop and implement strategies to increase productivity and sales growth.- Ensure compliance with all health and safety regulations.- Train and develop store managers and staff to uphold company standards.- Manage budgeting and cost control measures.- Analyse business data to assess performance and plan improvements.- Maintain high levels of customer satisfaction and handle high-level customer service issues.- Collaborate with marketing to drive local promotions and brand initiatives.The right Regional Manager - Minimum of 5 years’ experience in a high volume within the restaurant or QSR space.- Strong leadership skills and business acumen.- Excellent communication and interpersonal skills.- Ability to manage multiple tasks efficiently and effectively.- Proven track record of improving sales and profitability.- Knowledge of the local market and competition.Job Title: Regional Manager – Quick service restaurantsLocation: Various Locations, South of EnglandSalary: Up to £80,0000....Read more...
I have partnered with a leading player in the quick service restaurant industry, committed to delivering exceptional food and customer service. With multiple outlets across the UK, this brand is dedicated to innovation and excellence in everything they do.I am looking for an experienced Regional Manager to oversee the operations in the South of England. The successful candidate will be responsible for managing all aspects of restaurant performance, driving sales, and ensuring top-notch customer service across all locations within the region (over 40 sites and a team of Area Managers).The role of the Regional Manager - Oversee daily operations of multiple restaurant locations.- Develop and implement strategies to increase productivity and sales growth.- Ensure compliance with all health and safety regulations.- Train and develop store managers and staff to uphold company standards.- Manage budgeting and cost control measures.- Analyse business data to assess performance and plan improvements.- Maintain high levels of customer satisfaction and handle high-level customer service issues.- Collaborate with marketing to drive local promotions and brand initiatives.The right Regional Manager - Minimum of 5 years’ experience in a high volume within the restaurant or QSR space.- Strong leadership skills and business acumen.- Excellent communication and interpersonal skills.- Ability to manage multiple tasks efficiently and effectively.- Proven track record of improving sales and profitability.- Knowledge of the local market and competition.Job Title: Regional Manager – Quick service restaurantsLocation: Various Locations, South of EnglandSalary: Up to £80,0000....Read more...
I have partnered with a leading player in the quick service restaurant industry, committed to delivering exceptional food and customer service. With multiple outlets across the UK, this brand is dedicated to innovation and excellence in everything they do.I am looking for an experienced Regional Manager to oversee the operations in the South of England. The successful candidate will be responsible for managing all aspects of restaurant performance, driving sales, and ensuring top-notch customer service across all locations within the region (over 40 sites and a team of Area Managers).The role of the Regional Manager - Oversee daily operations of multiple restaurant locations.- Develop and implement strategies to increase productivity and sales growth.- Ensure compliance with all health and safety regulations.- Train and develop store managers and staff to uphold company standards.- Manage budgeting and cost control measures.- Analyse business data to assess performance and plan improvements.- Maintain high levels of customer satisfaction and handle high-level customer service issues.- Collaborate with marketing to drive local promotions and brand initiatives.The right Regional Manager - Minimum of 5 years’ experience in a high volume within the restaurant or QSR space.- Strong leadership skills and business acumen.- Excellent communication and interpersonal skills.- Ability to manage multiple tasks efficiently and effectively.- Proven track record of improving sales and profitability.- Knowledge of the local market and competition.Job Title: Regional Manager – Quick service restaurantsLocation: Various Locations, North of UKSalary: Up to £80,0000....Read more...
I have partnered with a leading player in the quick service restaurant industry, committed to delivering exceptional food and customer service. With multiple outlets across the UK, this brand is dedicated to innovation and excellence in everything they do.I am looking for an experienced Regional Manager to oversee the operations in the South of England. The successful candidate will be responsible for managing all aspects of restaurant performance, driving sales, and ensuring top-notch customer service across all locations within the region (over 40 sites and a team of Area Managers).The role of the Regional Manager - Oversee daily operations of multiple restaurant locations.- Develop and implement strategies to increase productivity and sales growth.- Ensure compliance with all health and safety regulations.- Train and develop store managers and staff to uphold company standards.- Manage budgeting and cost control measures.- Analyse business data to assess performance and plan improvements.- Maintain high levels of customer satisfaction and handle high-level customer service issues.- Collaborate with marketing to drive local promotions and brand initiatives.The right Regional Manager - Minimum of 5 years’ experience in a high volume within the restaurant or QSR space.- Strong leadership skills and business acumen.- Excellent communication and interpersonal skills.- Ability to manage multiple tasks efficiently and effectively.- Proven track record of improving sales and profitability.- Knowledge of the local market and competition.Job Title: Regional Manager – Quick service restaurantsLocation: Various Locations, North of UKSalary: Up to £80,0000....Read more...
I have partnered with a leading player in the quick service restaurant industry, committed to delivering exceptional food and customer service. With multiple outlets across the UK, this brand is dedicated to innovation and excellence in everything they do.I am looking for an experienced Regional Manager to oversee the operations in the South of England. The successful candidate will be responsible for managing all aspects of restaurant performance, driving sales, and ensuring top-notch customer service across all locations within the region (over 40 sites and a team of Area Managers).The role of the Regional Manager - Oversee daily operations of multiple restaurant locations.- Develop and implement strategies to increase productivity and sales growth.- Ensure compliance with all health and safety regulations.- Train and develop store managers and staff to uphold company standards.- Manage budgeting and cost control measures.- Analyse business data to assess performance and plan improvements.- Maintain high levels of customer satisfaction and handle high-level customer service issues.- Collaborate with marketing to drive local promotions and brand initiatives.The right Regional Manager - Minimum of 5 years’ experience in a high volume within the restaurant or QSR space.- Strong leadership skills and business acumen.- Excellent communication and interpersonal skills.- Ability to manage multiple tasks efficiently and effectively.- Proven track record of improving sales and profitability.- Knowledge of the local market and competition.Job Title: Regional Manager – Quick service restaurantsLocation: Various Locations, South of EnglandSalary: Up to £80,0000....Read more...
I have partnered with a leading player in the quick service restaurant industry, committed to delivering exceptional food and customer service. With multiple outlets across the UK, this brand is dedicated to innovation and excellence in everything they do.I am looking for an experienced Regional Manager to oversee the operations in the South of England. The successful candidate will be responsible for managing all aspects of restaurant performance, driving sales, and ensuring top-notch customer service across all locations within the region (over 40 sites and a team of Area Managers).The role of the Regional Manager - Oversee daily operations of multiple restaurant locations.- Develop and implement strategies to increase productivity and sales growth.- Ensure compliance with all health and safety regulations.- Train and develop store managers and staff to uphold company standards.- Manage budgeting and cost control measures.- Analyse business data to assess performance and plan improvements.- Maintain high levels of customer satisfaction and handle high-level customer service issues.- Collaborate with marketing to drive local promotions and brand initiatives.The right Regional Manager - Minimum of 5 years’ experience in a high volume within the restaurant or QSR space.- Strong leadership skills and business acumen.- Excellent communication and interpersonal skills.- Ability to manage multiple tasks efficiently and effectively.- Proven track record of improving sales and profitability.- Knowledge of the local market and competition.Job Title: Regional Manager – Quick service restaurantsLocation: Various Locations, North of UKSalary: Up to £80,0000....Read more...
I have partnered with a leading player in the quick service restaurant industry, committed to delivering exceptional food and customer service. With multiple outlets across the UK, this brand is dedicated to innovation and excellence in everything they do.I am looking for an experienced Regional Manager to oversee the operations in the South of England. The successful candidate will be responsible for managing all aspects of restaurant performance, driving sales, and ensuring top-notch customer service across all locations within the region (over 40 sites and a team of Area Managers).The role of the Regional Manager - Oversee daily operations of multiple restaurant locations.- Develop and implement strategies to increase productivity and sales growth.- Ensure compliance with all health and safety regulations.- Train and develop store managers and staff to uphold company standards.- Manage budgeting and cost control measures.- Analyse business data to assess performance and plan improvements.- Maintain high levels of customer satisfaction and handle high-level customer service issues.- Collaborate with marketing to drive local promotions and brand initiatives.The right Regional Manager - Minimum of 5 years’ experience in a high volume within the restaurant or QSR space.- Strong leadership skills and business acumen.- Excellent communication and interpersonal skills.- Ability to manage multiple tasks efficiently and effectively.- Proven track record of improving sales and profitability.- Knowledge of the local market and competition.Job Title: Regional Manager – Quick service restaurantsLocation: Various Locations, North of UKSalary: Up to £80,0000....Read more...
GENERAL SALES MANAGER - JERSEY, CHANNEL ISLANDS BASIC up to £65,000OTE up to £95,000
We have an exciting opportunity at a well-established multi franchise dealership in the stunning Jersey, Channel Islands, who are looking to add a successful and experienced General Sales Manager to their growing team.
The General Sales Manager role comes with a competitive salary of £95,000 OTE and an excellent benefits package.
- Relocation package (£)
- High OTE
- Taxes capped at 20%
- Pension
Requirements for General Sales Manager Role:
- A customer-centric approach, striving to exceed customer expectations and promote this culture within the sales team
- A solid understanding of current Motor Trade practices and legislation
- Be able to demonstrate sales performance and achievements
- Minimum 2 years prestige franchise management experience
Key General Sales Manager Roles and Responsibilities:
- Meet sales targets by maximising sales and profit opportunities with existing and new customers
- Ensure sales staff provide the highest level of customer service at all times in order to increase customer loyalty and therefore gain repeat business
- Have and maintain a high-level working knowledge of FCA regulations and Sales Department policies and ensure their use in daily operations. Monitor staff compliance with FCA and Sales Department policies through regular reviews, observations and testing
If you are an experienced GENERAL SALES MANAGER and want a change of scenery apply now to be considered or for more information on any of the roles contact Zsofia directly on 07485986171 / zsofia.karnok@holtautomotive.co.uk
GENERAL SALES MANAGER - JERSEY, CHANNEL ISLANDS ....Read more...
Bodyshop Manager:
- Salary: in the region of £50,000 plus bonus and car allowance
- Hours: 45 hours, Monday to Friday
- Pension, Staff Discounts, Life Assurance
Our client, a busy Bodyshop/Accident Repair Centre in Edinburgh are currently looking for an experienced Bodyshop manager.
Roles and Responsibilities for the Bodyshop Manager role:
- Manage activities of the production/workshop operations to ensure efficient work scheduling
- Implement/manage work processes to ensure quality/service levels meet or exceed expectations
- Hold daily production meetings to ensure work completion targets with team leaders, parts and reception staff
- Identify training and development needs and (subject to approval) implement required training and/or coaching
- Quality Control checks before returning to the customer
Skills and experience required as a Bodyshop Manager:
- Previous experience in a similar role or as a Workshop Control is required for this position
- A team player approach is essential
- A strong leader, who will lead their team to produce a result in terms of customer service, efficiency, and profit
- You will have a clear understanding of modern repair processes and techniques, also an eye for driving sales opportunities combined with strong interpersonal skills
If you want to hear more about the Bodyshop Manager role, please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtrecruitment.com to discuss further.
Bodyshop Manager £50,000 Bodyshop Edinburgh
Bodyshop Manager, Site Manager, General Manager, Workshop Manager,....Read more...
Holt Executive are partnered with a leading design and manufacturing business who are seeking a Customer Logistics Support (CLS) Sales Manager.
The Customer Logistics Support (CLS) Sales Manager will work closely with the wider Sales team to identify and develop strategic opportunities, leveraging your expertise to secure new partnerships.
Key Responsibilities for the Customer Logistics Support (CLS) Sales Manager:
- Achieve assigned sales targets for the CLS sector, aligning with the overall company budget.
- Identify new CLS opportunities from existing and new customers, ensuring they align with company strategy, capabilities, and win probability.
- Lead the creation of compelling CLS value propositions alongside ILS and CLS colleagues.
- Manage and contribute to a healthy pipeline of potential CLS clients and projects.
- Take ownership of specific CLS proposals, ensuring the "customer voice" is heard.
- Establish strong connections with key customers and end users across the UK, Europe, and internationally.
- Contribute to the development of the company strategy and investment plans for the CLS sector.
- Play a role in developing a wider company strategy for aftermarket services.
- Provide input for CLS sector contributions to company sales forecasts and budgets.
- Present summaries of new CLS opportunities to senior leadership for approval.
- Capture and share relevant best practices in CLS within the defence industry.
- Lead or participate in non-CLS campaigns and bids when required.
- Ensure compliance with Anti-Bribery and Corruption Policies with all partners and representatives.
Key Skills & Experience Required by the Customer Logistics Support (CLS) Sales Manager:
Essential
- Experience in a UK MoD role or in the UK defence industry.
- Interest and aptitude for solving customer support and maintenance challenges.
- Knowledge of the UK, European and international defence markets.
- Strategic thinker, who recognizes business opportunities and their potential impact on the overall business.
- Ability to work well under pressure and on several simultaneous opportunities and campaigns.
- Strong customer relationship-building skills and understanding and appreciation of their challenges.
- Ability to always maintain and operate with high ethical standards.
Desirable
- Prior experience in a sales or business development role.
- Direct experience of CLS, ILS or wider customer support services.
- Broad understanding of emerging technologies (software, hardware, network) and their potential relevance to products & services.
Company Benefits:
- 37.5 hour working week and lunchtime finishes on a Friday.
- 28 days annual leave & Christmas closure.
- Hybrid/flexible working arrangements.
- Group pension plan matched contributions up to 5%.
- Employee Help@Hand Service gives you and your family access to 4 key services including remote GP service, second opinion, mental health pathway service, and physiotherapy consultations.
- Life Assurance Policy, including Bereavement Counselling and Probate Helpline.
- Company Share Incentive Plan and Save as You Earn Scheme.
- Wellbeing initiatives, including access to the Aviva Wellbeing App and the addition of mental health support for all employees plus regular activities across sites to support and promote well-being.
- Employee discounts scheme (including access to an additional wellbeing hub).
- Excellent Learning & Development opportunities.
If your skills and experience match this Customer Logistics Support (CLS) Sales Manager opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com ....Read more...
Assistant Practice Manager Portishead up to £26,000 p.a. + benefits
Do you have experience in eyecare? Do you have excellent customer service skills? Are you a people manager?
Could you be Assistant Practice Manager for a busy and thriving big brand optician practice in Portishead?
The Role
As Assistant Practice Manager you will work within a busy practice in a hands on role, supporting and motivating the team working towards targets and KPIs. Responsibilities will include:
helping patients with eye care needs ( contact lenses, designer frames, NHS eye care )
supporting the hearing care clinic ( hearing health checks )
dispensing spectacles / making sales / associated admin work
undertaking pre-screening and contact lens teaches
This is a full time role, including some Saturday working.
The Company
Our client is a thriving optician’s practice, with a big Brand name in support, working with state of the equipment and services to provide clinical excellence including OCTs, slit lamp cameras and dry eye clinic equipment etc. A full training and support package is available to all members of the company to allow you to expand your own skillsets and qualifications and to venture into enhanced services.
The Person
As Assistant Practice Manager you will already have experience as an Optical Assistant and team leader / supervisor experience. You will also have:
excellent customer service
experience dispensing spectacles / screening patients / delivering contact lens teaches
drive and ambition
This is a full time role, including some Saturday working.
If you wish to be considered for the role of Optical Assistant Practice Manager, please forward your CV quoting reference 240544A.
WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK
Applications are invited with experience in: optical assistant practice manager assistant consultant optometrist optician eyecare healthcare spectacles contact lenses hearing care customer service retail manger Portishead North Somerset....Read more...
Role: Account Manager (3PL) Location: Sheffield Salary: Circa £32,000 per annum Hours: 40 hours, Monday-Thursday 8am – 5pm, Friday 8am – 4.15pm Centric Talent are currently recruiting for an experienced and talented Account Manager for our client who are a leading end to end supply chain, global logistics and fulfilment business. You’ll be supporting a newly acquired and prestigious customer account, therefore, previous experience of Account Managing within a 3PL environment would be highly desirable (but not essential). You’ll be reporting into the Client Relationship Manager whilst actively communicating with your client daily, whether that is by email, Teams calls, or on/off site visits, so you will need a proven background of client facing experience. You will be working to handle and resolve queries that may arise, for example, stock not dispatched in time from the warehouse. You will be actively working with operations daily as well as the customer. Key ResponsibilitiesCustomer expectations: To effectively manage all expectations in line with achievable operational service levels. Attend customer visits/meetings on and off-site including conference calls.Communication: Speak to all customers and refer any relevant customer intelligence to the Client Relations Manager. Identify and communicate any potential issues internally and be the customer representative onsite. Provide clear and concise processing instructions to internal departments. Analyse statistics and KPI’s: Creation of monthly reports detailing the KPI and SLA status.Transport: Liaise with Transport, 3rd party logistics providers and our customers to arrange and schedule all inbound/outbound deliveries.Processing Instructions: Responsible for updating Operations with clear and accurate processing instructions for all work completed on siteData Accuracy: Manage stock files and inbound/outbound reports to provide customers with accurate data and real-time stock updatesInvoicing: Invoice all processes and materials accurately to an agreed schedule with each customerCreate opportunities: Maximise growth opportunities in conjunction with the Client Relations ManagerSupport: Provide support to internal departments with any queries or issues relating to customers.Liaise effectively with planning teamContinuous improvement: Identify opportunities to improve customer experienceStock Control: Maintain stock control and stock file integritySkills and knowledgeExperience of 3PL Account Management (desirable)Previous experience within a customer / service facing role (min 2 years+)Strong negotiating skillsExperience of warehouse processing, and preferable experience of WMS solutionsConfident using IT systemsAccuracy and eye for detailBenefitsHolidays:25 days per annum plus 8 days bank holidaysDeath in service x3 their salaryEnhanced mat-pay full-pay for 6 months then standard from therefore afterPension: 5% paid by the colleague 3% by ASCWellness programmesFree on-site parkingWestfield Health Care Cashplan – allowing colleagues to save on everyday medical, dental & much more through a discounted plan accessible through a rewards gateway platform.Employee Assistance Programme giving colleagues access to a free 24/7 confidential helplineIf you feel you have the relevant experience, then we’d love to hear from you, apply today!....Read more...
Job Title – Customer Services Officer
Location – Bournemouth BH2
Contract – Temp
Hours – 37
Role summary –
This company is currently seeking a highly motivated and experienced Customer Services Officer to join their team. As a Customer Services Officer, you will be responsible for providing exceptional customer service to clients and customers while working collaboratively with the team to ensure that all tasks are completed efficiently and effectively. This is a great opportunity for someone who is looking for a challenging and rewarding role in a dynamic and fast-paced environment.
Key Responsibilities:
Provide excellent customer service to clients and customers.
Work collaboratively with the team to ensure that all tasks are completed efficiently and effectively.
Respond to customer inquiries and complaints in a timely and professional manner.
Process customer orders and payments accurately and efficiently.
Manage and update customer information in the company's database.
Identify and escalate issues to the appropriate team members as needed.
Assist with other duties as assigned by the manager.
Requirements:
Previous experience in a customer service role.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making skills.
Ability to work independently and as part of a team.
Strong attention to detail and accuracy.
Proficient in Microsoft Office and other relevant software.
Ability to work from home as well as in the office as and when required by the manager.
Must be a local candidate with experience in customer services.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
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PART TIME RELATIONSHIP MANAGER
HOME BASED – SOUTH WEST TERRITORY
UPTO £36,500 (PRO RATA) + EXCELLENT BENEFITS + CULTURE
THE OPPORTUNITY:
Get Recruited are recruiting on behalf of a membership organisation who are looking for an individual to join their team and show support and strong relationship skills to their members. This is a part time position, 3 days per week and will require you to travel to members and provide them with advice and training. This role is a great opportunity for someone who has experience working within a Relationship Manager, Customer Care, Customer Service, Account Manager or similar role.
THE ROLE:
Show strong relationship management skills to members and provide support.
Provide advice and training to members on all aspects of social responsibility and compliance.
Build and maintain strong relationships.
Travel to meet members within your territory area to train them and their staff about necessary policies and processes.
Respond to general enquiries over email and phone.
Must have a driving license as this is a field based role that require travel.
Be the main point of contact for member and provide them with the highest level of account management, relationship management and customer service.
THE PERSON:
Have previous experience working within a Relationship Management, Customer Service, Customer Care, Account Manager or similar type of role.
Must have an understanding and interest in compliance.
Must be able to demonstrate strong relationship management skills.
Open to learning new things and get stuck in.
Be able to adapt quickly.
Extremely organised individual and be able to manage your day accordingly.
Must have a driving license.
BENEFITS:
Part time salary (£21,000 – £22,000) 3 days per week.
Full product training.
Excellent company pension.
Flexible hours.
Private medical insurance.
Development opportunities.
Sociable culture – team building get togethers.
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
PART TIME RELATIONSHIP MANAGER
HOME BASED – SOUTH WEST TERRITORY
UPTO £36,500 (PRO RATA) + EXCELLENT BENEFITS + CULTURE
THE OPPORTUNITY:
Get Recruited are recruiting on behalf of a membership organisation who are looking for an individual to join their team and show support and strong relationship skills to their members. This is a part time position, 3 days per week and will require you to travel to members and provide them with advice and training. This role is a great opportunity for someone who has experience working within a Relationship Manager, Customer Care, Customer Service, Account Manager or similar role.
THE ROLE:
Show strong relationship management skills to members and provide support.
Provide advice and training to members on all aspects of social responsibility and compliance.
Build and maintain strong relationships.
Travel to meet members within your territory area to train them and their staff about necessary policies and processes.
Respond to general enquiries over email and phone.
Must have a driving license as this is a field based role that require travel.
Be the main point of contact for member and provide them with the highest level of account management, relationship management and customer service.
THE PERSON:
Have previous experience working within a Relationship Management, Customer Service, Customer Care, Account Manager or similar type of role.
Must have an understanding and interest in compliance.
Must be able to demonstrate strong relationship management skills.
Open to learning new things and get stuck in.
Be able to adapt quickly.
Extremely organised individual and be able to manage your day accordingly.
Must have a driving license.
BENEFITS:
Part time salary (£21,000 – £22,000) 3 days per week.
Full product training.
Excellent company pension.
Flexible hours.
Private medical insurance.
Development opportunities.
Sociable culture – team building get togethers.
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
Job Title: General Manager - Daytime Operations (Food Retail)Location: Cambridge, UKSalary: £40,000I am working with thriving food retail business located in the heart of Cambridge, committed to providing exceptional customer service and high-quality products to their valued customers. The focus here is on freshness, sustainability, and customer satisfaction. As the brand continue to expand and evolve, I am seeking a dynamic and experienced General Manager to lead these daytime operations and drive the business forward.Key Responsibilities of The General Manager
Oversee all aspects of daytime operations, including inventory management, product procurement, and quality control.Develop and implement operational strategies to optimize efficiency, minimize waste, and enhance overall productivity.Ensure compliance with health and safety regulations, food hygiene standards, and company policies.Lead, motivate, and inspire a team of dedicated staff members to deliver exceptional service and achieve performance targets.Provide ongoing training, coaching, and feedback to enhance employee skills and foster a culture of continuous improvement.Champion a customer-centric approach and always uphold the highest standards of service excellence.Proactively engage with customers to understand their needs, address inquiries or concerns, and solicit feedback for continuous improvement.Act as a brand ambassador and represent the company positively within the local community and industry networks.
The right General Manager - Proven experience (5+ years) in a leadership role within the food retail industry, with a track record of success in managing food led operations.- Excellent leadership and team-building skills, with the ability to motivate and inspire a diverse team of employees.- Exceptional customer service orientation and a passion for delivering memorable experiences to customers.- Solid financial acumen, with experience in budgeting, financial analysis, and driving profitability.- Excellent communication, interpersonal, and problem-solving skills.Job Title: General Manager - Daytime Operations (Food Retail)Location: Cambridge, UKSalary: £40,000....Read more...
A growing and innovative domiciliary Eyecare provider are looking for a full time Office Manager to work at their head office in Glasgow, working Monday to Friday.
Office Manager - Role
Company Established around 2 years ago
Growing rapidly with a presence across the UK
Experienced Directors from the Domiciliary sector who are trying to do things differently
Empathy driven eyecare with a person centred approach
Office based role
Managing a team of 7 people within the Customer Service, scheduling and admin departments
Making sure the office runs smoothly
Providing support to the field based Optoms and Optical Assistants
Training and development
Rota management
Recruitment and retention
Target setting and KPI management
Adhering to GOC guidelines
Ensuring customer service levels are as high as possible
Liaising with manufacturers and managing orders and deliveries
Working Monday to Friday – 9am to 5pm
Salary between £27,000 to £30,000
Career progression opportunities
Office Manager - Requirements
Proven track record in leadership roles within the optical industry
Used to working in a busy environment whilst still focusing on quality
Exceptional customer service skills
Looking to develop your career outside of practice
To avoid missing out on this opportunity, please send your CV across to Rebecca Wood using the ‘Apply’ link as soon as possible.....Read more...