The Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Working to a high level of customer service at all times and remain courteous and police to customers
Training:Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship stanard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications.
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service- practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard.
Standard training will include:
Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
ATA Accreditation
Regular in dealer review and assessment visits
Functional skills if needed
Training Outcome:
Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.
Employer Description:Flying Spares was formed in 1995 by Ben and Lucy Handford. Since then the business has grown and developed almost beyond recognition and now offers an unrivalled choice of spare parts - New (Genuine & Aftermarket), Reconditioned and Recycled - for every Rolls-Royce and Bentley model built since 1946. We became proudly Employee Owned in February 2020, a momentous development for Flying Spares.
In 2009 we became members of the prestigious Rolls-Royce & Bentley Specialists Association (www.rrbsa.co.uk). As the first member company concentrating exclusively on the supply of parts (rather than the restoration of cars), we were particularly proud to become accepted. Having sat on the Board of Directors for a number of years, Ben stood as Chairman of the RRBSA between 2018 and 2021.Working Hours :Monday - Friday, 8.00am - 5.00pm, with a 30 min lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
A well established group of independent Opticians are looking for a Mobile Optical Assistant to cover several of their Cheshire based practices
Optical Assistant - Role
Beautiful, modern independent Opticians
Working between 9 practices - Alsager, Chester, Frodsham, Macclesfield, Nantwich, Newcastle Under Lyme, Sandbach, Tarporley
Rota in advance
Advanced practice with a focus on patient care and quality
Access to a wide range of designer frames
First point of contact for all patients
Meeting and greeting patients
Dispensing frames and lenses to all levels, including varifocals
Providing contact lens advice
Taking measurements and making any necessary adjustments
Booking appointments and dealing with admin
Ensuring excellent levels of customer service at all times
Salary up to £25,000 plus £3,000 car allowance
The role is to work 5 days a week including a Sat
Opening hours from 9am to 5.30pm
20 days holiday plus bank holidays
1 additional days holiday for birthdays.
Simply Health
Staff discounts – as well as family and friends
Optical Assistant - Requirements
Previous experience of working as an Optical Assistant, Optical Advisor or Dispensing Assistant
Full clean driving licence and own car
Able to dispense spectacles
Enjoy building relationships with clients
Excellent communication skills: clear verbal and written communication with active listening skills
Able to deliver superb customer service
To avoid missing out on this opportunity, please send your CV across to Rebecca Wood using the ‘Apply’ link as soon as possible.
You can now message us via our company WhatsApp - 07933115681 Feel free to get in contact about any roles/recruitment needs. https://lnkd.in/dGyVayep
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As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK National hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:Customer Service Practitioner Apprenticeship Level 2, including Functional Skills in Maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7.00am - 10.00pm.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
- Actively approach your customers, engaging with them naturally - Understand customer needs and provide appropriate solutions - Work with colleagues across the store to help and support them- Turn negative customer situations into positive outcomes- Encourage customer feedback, share it with managers and use it to improve service - Utilise all available tools and systems to maximise sales - Have a full understanding of the processes relevant to your role and store- Take personal responsibility for operating in a safe and legally compliant way- Adhere to all policies & procedures relevant to your role - You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;- UK Notional hourly rate £12.21 per hour (rising to £12.71 per hour from 1st April) (Plus an £0.50 per hour, store specific location allowance)- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :18 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmedSkills: Communication skills,Customer care skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include; - Actively approach your customers, engaging with them naturally - Understand customer needs and provide appropriate solutions- Work with colleagues across the store to help and support them- Turn negative customer situations into positive outcomes- Encourage customer feedback, share it with managers and use it to improve service - Utilise all available tools and systems to maximise sales - Have a full understanding of the processes relevant to your role and store- Take personal responsibility for operating in a safe and legally compliant way- Adhere to all policies & procedures relevant to your role - You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;- UK Notional hourly rate £12.71- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7am-10pmSkills: Communication skills,Customer care skills,Team working....Read more...
An exciting opportunity has arisen for a Car Sales Consultant to join a well-established car dealership. This full time role offers excellent benefits and a salary of £22,000 basic and OTE £50,000.
As a Car Sales Consultant, you will be engaging with customers, guiding them through the sales journey, achieving targets, and representing a prestigious automotive brand.
They are looking for multiple candidates.
You will be responsible for:
* Providing outstanding customer experiences by understanding and meeting customer needs.
* Achieving and exceeding individual sales targets.
* Continuously developing product knowledge through training programmes.
* Maintaining excellent showroom standards and brand representation.
What we are looking for:
* Previously worked as Car Sales Consultant, Car Sales Executive, Sales Executive Sales Advisor or in a similar role.
* Experience within a main dealership environment.
* Proven track record in meeting and exceeding sales targets.
* A proactive, enthusiastic approach with the ability to work independently.
Whats on offer:
* Competitive salary
* Commission and bonuses.
* Company car.
* Generous holiday allowance starting at 20 days, increasing to 25 days with service.
* Company contributory pension scheme.
* Staff and family discounts.
This is a fantastic opportunity for a Sales Consultant to further your career with a respected dealership.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An exciting opportunity has arisen for a Car Sales Consultant to join a well-established car dealership. This full time role offers excellent benefits and a salary of £22,000 basic and OTE £50,000.
As a Car Sales Consultant, you will be engaging with customers, guiding them through the sales journey, achieving targets, and representing a prestigious automotive brand.
They are looking for multiple candidates.
You will be responsible for:
? Providing outstanding customer experiences by understanding and meeting customer needs.
? Achieving and exceeding individual sales targets.
? Continuously developing product knowledge through training programmes.
? Maintaining excellent showroom standards and brand representation.
What we are looking for:
? Previously worked as Car Sales Consultant, Car Sales Executive, Sales Executive Sales Advisor or in a similar role.
? Experience within a main dealership environment.
? Proven track record in meeting and exceeding sales targets.
? A proactive, enthusiastic approach with the ability to work independently.
Whats on offer:
? Competitive salary
? Commission and bonuses.
? Company car.
? Generous holiday allowance starting at 20 days, increasing to 25 days with service.
? Company contributory pension scheme.
? Staff and family discounts.
This is a fantastic opportunity for a Sales Consultant to further your career with a respected dealership.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Res....Read more...
A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Birmingham within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.
This is a 12 month fixed term contract.
Optical Assistant - Role
To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.
To ensure that departmental KPI's are met on a daily/monthly basis.
To provide technical information regarding frames and lenses to Opticians
When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices
To build a rapport with key clients
To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.
To fully interact with the supply chain across the relevant sites
To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a 'perfect call'
Optical Assistant – Requirements
Previous experience of working as an Optical Assistant or Glazing Technician
Attention to detail
Organised
Able to build rapport
Good at multitasking
Excellent customer service skills
Optical Assistant– Package
Fixed term contract for 12 months
Working 37.5 hours a week
Hybrid working – 2 days in the office, 3 days from home (after 3 month probation)
Working 5 days a week with limited weekend work – 9am to 5pm
Roughly 1 in 4 Sats, and 1 in 18 Sundays required with time off in lieu
Salary - £23,400 (£12.00 per hour) - Will increase in April TBC
33 days leave
Parking on site
Quarterly bonus 5-7%
Share save scheme
EAP
Cycle to work scheme
Health cash plan
This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.
To avoid missing out on this role please follow the ‘Apply now’ link and we will be in touch to arrange a conversation as soon as possible.
....Read more...
A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Birmingham within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.
This is a 12 month fixed term contract.
Optical Assistant - Role
To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.
To ensure that departmental KPI's are met on a daily/monthly basis.
To provide technical information regarding frames and lenses to Opticians
When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices
To build a rapport with key clients
To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.
To fully interact with the supply chain across the relevant sites
To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a 'perfect call'
Optical Assistant – Requirements
Previous experience of working as an Optical Assistant or Glazing Technician
Attention to detail
Organised
Able to build rapport
Good at multitasking
Excellent customer service skills
Optical Assistant– Package
Fixed term contract for 12 months
Working 37.5 hours a week
Hybrid working – 2 days in the office, 3 days from home (after 3 month probation)
Working 5 days a week with limited weekend work – 9am to 5pm
Roughly 1 in 4 Sats, and 1 in 18 Sundays required with time off in lieu
Salary - £23,400 (£12.00 per hour) - Will increase in April TBC
33 days leave
Parking on site
Quarterly bonus 5-7%
Share save scheme
EAP
Cycle to work scheme
Health cash plan
This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.
To avoid missing out on this role please follow the ‘Apply now’ link and we will be in touch to arrange a conversation as soon as possible.
....Read more...
IT Account Manager
Context IT are seeking a driven, customer focused Account Manager for our IT Managed Services Provider client based in Bolton. As an Account Manager, you’ll form an integral part of their client facing team, acting as the first point of contact for a portfolio of between 80-100 SME clients.
As an Account Manager you will be reporting to Head of Sales and will work in tandem with the sales team to build direct relationships and ensure the longevity of key customers. You will be expected to maximise the potential of existing clients by understanding and identifying key requirements, whilst maintaining exceptional customer service throughout. This position is 80% account management, with 20% being new business (upselling/cross selling)
This is a fantastic opportunity for an Account Manager with some previous experience to quickly progress their career and join a business who offer significant training & progression opportunities.
Responsibilities include;
Build and maintain strong relationships with their existing clients.
Exceed expectations with a personable and proactive approach.
Develop proposals that encompass the customers’ needs and objectives
Build a strong pipeline based on Identifying opportunities with existing clients.
Becoming an industry expert, empathising, and relating to your customer’s needs.
Work alongside other departments to ensure end-to-end service
Becoming a trusted business advisor with your customers.
Experience/Qualifications:
Ideally, our client is seeking someone with previous Account Management experience with a proven ability to succeed in a competitive sales environment.
Experienced managing both Enterprise and SME clients within a Managed Services Provider environment..
Knowledge of Managed Services (M365, Azure, Managed Networks, and Security)
A strong customer focus mentality coupled with excellent communication and interpersonal skills is essential.
Hybrid - 1 day per week needed in their Bolton office.
Paying up to 60k basic with double OTE
Must be eligible to work in the UK. ....Read more...
Telecoms Account Manager
Context IT are seeking a driven, customer focused Account Manager for our Telecommunications Provider client based in Stafford. As an Account Manager, you’ll form an integral part of their client facing team, acting as the first point of contact for a portfolio of between 80-100 SME clients.
As an Account Manager you will be reporting to Head of Sales and will work in tandem with the sales team to build direct relationships and ensure the longevity of key customers. You will be expected to maximise the potential of existing clients by understanding and identifying key requirements, whilst maintaining exceptional customer service throughout. This position is 80% account management, with 20% being new business (upselling/cross selling)
This is a fantastic opportunity for an Account Manager with some previous experience to quickly progress their career and join a business who offer significant training & progression opportunities.
Responsibilities include;
Build and maintain strong relationships with their existing clients.
Exceed expectations with a personable and proactive approach.
Develop proposals that encompass the customers’ needs and objectives
Build a strong pipeline based on Identifying opportunities with existing clients.
Becoming an industry expert, empathising, and relating to your customer’s needs.
Work alongside other departments to ensure end-to-end service
Becoming a trusted business advisor with your customers.
Experience/Qualifications:
Ideally, our client is seeking someone with previous Account Management experience with a proven ability to succeed in a competitive sales environment.
Experienced managing both Enterprise and SME clients within a Telecom/Connectivity provider.
Knowledge of Connectivity and/or Contact Centres would be hugely beneficial (Broadband/Ethernet, MPLS, WAN, LAN, VoIP, SIP, Gamma Horizon, 3CX, NFON, 8x8, Genesys Cloud etc.)
A strong customer focus mentality coupled with excellent communication and interpersonal skills is essential.
Hybrid - 1 day per week needed in their Stafford office.
Paying up to 50k basic with double OTE
Must be eligible to work in the UK. ....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.21 per hour (rising to £12.71 per hour from 1st April)
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training:Customer Service Practitioner Level 2.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months; however, you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7am - 10pm, working days TBCSkills: Communication skills,Customer care skills,Team working....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.21 per hour (rising to £12.71 per hour from 1st April) (Plus an £0.54 per hour, store specific location allowance)
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training:Customer Service Practitioner Apprenticeship Level 2 including Functional Skills in maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :36.75 hours per week, on a shift pattern basis, Monday - Sunday between 7:00am - 10:00pm, exact shifts to be confirmedSkills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK National hourly rate £12.21 per hour (rising to £12.71 per hour from 1st April)
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:
Customer Service Practitioner Apprenticeship Level 2, including Functional Skills in Maths and English.
Training Outcome:
Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.
Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7.00am - 10.00pm.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include; - Actively approach your customers, engaging with them naturally - Understand customer needs and provide appropriate solutions - Work with colleagues across the store to help and support them- Turn negative customer situations into positive outcomes- Encourage customer feedback, share it with managers and use it to improve service - Utilise all available tools and systems to maximise sales - Have a full understanding of the processes relevant to your role and store- Take personal responsibility for operating in a safe and legally compliant way- Adhere to all policies & procedures relevant to your role - You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;- UK Notional hourly rate £12.21 per hour (rising to £12.71 per hour from 1st April)- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :20 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmedSkills: Communication skills,Customer care skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include; - Actively approach your customers, engaging with them naturally - Understand customer needs and provide appropriate solutions - Work with colleagues across the store to help and support them- Turn negative customer situations into positive outcomes- Encourage customer feedback, share it with managers and use it to improve service - Utilise all available tools and systems to maximise sales - Have a full understanding of the processes relevant to your role and store- Take personal responsibility for operating in a safe and legally compliant way- Adhere to all policies & procedures relevant to your role - You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;- UK Notional hourly rate £12.21 per hour (rising to £12.71 per hour from 1st April)- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :20 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmedSkills: Communication skills,Customer care skills,Team working....Read more...
An exciting opportunity for an apprentice to work alongside qualified Honda technicians where you will be fully trained in all aspects of maintenance and repair of cars from routine servicing to electrical fault diagnostics.
You will be an Apprentice service and diagnostic car technician in a busy workshop environment.
You will carry out tasks relevant to maintaining and repairing cars
To assist qualified technicians with servicing and repairs
To observe best work practices, develop and maintain skills levels in all aspects of repair, service and maintenance of cars.
To maintain a clean and safe work environment
To maintain personal standards of dress, cleanliness and hygiene, consistent with the standards laid down by the company.
To be responsible for the safety of yourself and others, using protective equipment when required
To develop and maintain a thorough and current product knowledge.
To ensure a consistently high level of quality and workmanship
To advise the Workshop Controller or Service Advisor of any additional work necessary on a vehicle during servicing
Assistance with any other tasks as required.
Training:
Training consists of 17 weeks block training over a 3-year period with the remainder of your time being spent at a Honda retailer where practical training and guidance will be provided
You will be working towards an Advanced Motor Vehicle Service and Maintenance Technician - Light Vehicle Apprenticeship (Level 3 qualification) along with Functional Skills in maths and English at Level 2
Honda Challenge Personal Development Programme
You will also work towards Honda internal qualifications.
As part of your training, you will attend our Honda Apprenticeship technical centre in Bracknell for block release training (accommodation and transport costs will be covered by your employer)
Training Outcome:
Possible career progression opportunities include Master Technician, Service or Aftersales Department Management or even Dealership Management.
Employer Description:Stan Palmer Limited is a local family-owned motor dealer group operating from three sites at Carlisle, Cockermouth and Bolton Low Houses, Wigton. With over 50 years of experience, we have built a reputation for excellent value and friendly customer service.
We represent the Ford, Isuzu, Honda, Mitsubishi and Suzuki brands across our three sites.Working Hours :Monday - Friday (occasional Saturdays), times to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,• Professional Attitude,Ability to Build Rapport,Self-Motivated,Confident,Adaptable....Read more...
The role of a Customer Service Advisor is vital to the smooth running of the aftersales department.
Duties will include:
Using systems, equipment and technology to meet the needs of your customers
Using a range of questioning skills, including listening and responding in a way that builds rapport
Understanding the difference between internal and external customers
Knowing the internal policies and procedures, including any complaints processes and digital media policies
Understanding the different needs and priorities of your customers and the best way to manage their expectations
Understanding your role and responsibilities
Knowing the targets and goals you need to deliver against
Training:
Level 2 Retailer Apprenticeship Standard qualification
Functional Skills in maths and English, if required
Training schedule has yet to be agreed. Details will be made available at a later date
With mentoring, support and monitoring whilst at work, combined with residential training, you will gain the knowledge, skills & behaviours required to achieve the qualification from working with some highly skilled professionals.
Residential training, all travel, and accommodation costs are covered by the employer. Training Outcome:
Once qualified, the right candidate can progress within the company
Employer Description:Our approach to technology is always dynamic, never static. Rather than applying technologies in their existing forms, we see them as inspiring starting points for new developments. Always projecting forward, we think creatively and laterally, re-working and re-imagining the latest advancesWorking Hours :Monday- Friday, between the hours of 8.00am - 6.00pm.
Saturdays may be required on a rota basis.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
The role of a Customer Service advisor is vital to the smooth running of the aftersales department.
Duties will include:
Using systems, equipment and technology to meet the needs of your customers
Using a range of questioning skills, including listening and responding in a way that builds rapport
Understanding the difference between internal and external customers
Knowing the internal policies and procedures, including any complaints processes and digital media policies
Understanding the different needs and priorities of your customers and the best way to manage their expectations
Understanding your role and responsibilities
Knowing the targets and goals you need to deliver against
Training:
Level 2 Retailer Apprenticeship Standard
Functional Skills if required
With mentoring, support and monitoring whilst at work, combined with residential training, you will gain the knowledge and skills required to achieve the qualification from working with some highly skilled professionals.
Residential training, all travel, and accommodation costs are covered by the employer. Training Outcome:Once qualified, the right candidate can progress within the company.Employer Description:Our approach to technology is always dynamic, never static. Rather than applying technologies in their existing forms, we see them as inspiring starting points for new developments. Always projecting forward, we think creatively and laterally, re-working and re-imagining the latest advancesWorking Hours :Monday - Friday, between the hours of 8am- 6pm, Saturday's may be required on a rota basis.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
An exciting opportunity has arisen for an Internal Sales Executive with 2 years of experience to join a prominent wood processing company offering excellent benefits and competitive salary.
As an Internal Sales Executive, you will work closely with the wider sales team and report to the Internal Sales Manager, proactively engaging with existing customers through phone calls to build strong relationships.
You will be responsible for:
* Handle customer enquiries efficiently, delivering excellent service and resolving issues.
* Maintain sales records and manage administrative tasks to support the sales process.
* Collaborate with the Internal Sales Manager to meet sales targets.
What we are looking for:
* Previously worked as an Internal Sales Executive, Sales Support Executive, Sales Executive, Sales Advisor or in a similar role.
* At least 2 years of experience.
* Ideally hold college / university qualification.
* Skilled in Microsoft Office (Word, Excel, PowerPoint).
* Strong communication and organisational skills.
Whats on offer:
* Competitive salary
* Pension 3% employer, 5% employee,
* Employment Assistance Programme
* Discounted retail platform
Apply now for this exceptionalInternal Sales Executive opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An exciting opportunity has arisen for an Internal Sales Executive with 2 years of experience to join a prominent wood processing company offering excellent benefits and competitive salary.
As an Internal Sales Executive, you will work closely with the wider sales team and report to the Internal Sales Manager, proactively engaging with existing customers through phone calls to build strong relationships.
You will be responsible for:
? Handle customer enquiries efficiently, delivering excellent service and resolving issues.
? Maintain sales records and manage administrative tasks to support the sales process.
? Collaborate with the Internal Sales Manager to meet sales targets.
What we are looking for:
? Previously worked as an Internal Sales Executive, Sales Support Executive, Sales Executive, Sales Advisor or in a similar role.
? At least 2 years of experience.
? Ideally hold college / university qualification.
? Skilled in Microsoft Office (Word, Excel, PowerPoint).
? Strong communication and organisational skills.
Whats on offer:
? Competitive salary
? Pension 3% employer, 5% employee,
? Employment Assistance Programme
? Discounted retail platform
Apply now for this exceptionalInternal Sales Executive opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment A....Read more...
Recruit4Staff are proud to be representing their client, a leading company in their search for Sales Executive to work in their leading facility in Wolverhampton.For the successful Sales Executive our client is offering:
£25,500 per annum, which will increase to £27,200 per annum post probation. Potential to reach up to £36,000 per annum if KPI's, targets and forecasts are continuously met Days role - 9:00 AM to 17:30 PM Monday to FridayPermanent position within a progressive companyProgression opportunities for the right candidates who show a positive attitude and willingness!Achievable KPI'sFree parkingIMMEDIATE interviews/starts available for suitable candidates
The Role - Sales Executive :
Processing orders via telephone, fax and email onto a bespoke CRM system.Making proactive calls - developing new business.Advising customers of available products and offering alternatives that best fit their needsTracking client margin spend.Support the retention and growth of the customer base by continually liaising with current customers and prospecting for new customers via own initiative or using our call list system.Regularly updating the customer database to ensure that all details are up to date and accurate.Market mappingGeneral administrative duties.Take on any other responsibilities or tasks that are within your skills and abilities whenever reasonably ask
What our client is looking for in an Sales Executive:
B2B telephone sales experience, selling a physical product rather than a service- ESSENTIALExcellent communication skillsExperience developing business- ESSENTIAL Confident in dealing with customers over the phone- ESSENTIAL
Key Skills or Similar Job Titles:Sales Executive, Sales Advisor, Account Manager, Account Management, Telesales, Telemarketer, Sales, Customer Service, Warm Calling, Business DevelopmentCommutable from:Wolverhampton, Telford, Albrighton, Shifnal, Walsall, Dudley, Bilston, Willenhall, Wednesbury, CodsallFor further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff Wrexham Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business.....Read more...
Act as a first point of call for HR queries applying a professional and friendly approach
Building relationships with management teams to advise and support the implementation of workforce initiatives.
Manage employee onboarding and induction
Assist with recruitment administration
Support L&D Advisor
Administration of all benefits including payroll, pension and healthcare
Applying analytical skills to interpret data
Monitoring and updating our HR system regularly and accurately
Training:A 100% tailored training and assessment program will be delivered to support you throughout your Apprenticeship, (14 - 18 months including endpoint assessment) topics covered include:
Business and Customer Awareness
Communication Skills
Building a team
HR legislation
HR Functions, roles and plans
Systems and Processes
Service Delivery
Problem Solving
Change and Improvement techniques
HR base data and Info
Resilience
Emotional intelligence
You may need to complete level 2 Maths and English Functional skills (if you cannot evidence prior grades).Training Outcome:
HR Assistant, HR Administrator, HR Co-ordinator
Employer Description:"CLA is a non-profit focused on intellectual property and electronic rights management. We licence organisations for photocopying, scanning and digital reuse of articles and extracts from print and digital publications. This includes books, magazines, journals, electronic and online publications, as well as press cuttings or documents supplied by a licensed third party.
Our mission is to help customers legally access, copy and share the published content they need, while also making sure that copyright owners are paid fair royalties for the use of their work."Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Initiative,Non judgemental,Patience....Read more...
Telemarketing Executive
Coventry
£27,000 - £30,000 Basic +( OTE £32’000) + Company Bonus + Training + Company Van + Sick Pay + Bonus + Flexi Time + Pension + No Weekend Work “IMMEDIATE START
Step into this Telemarketing Executive position and work for a secure company for the long term. Working in a family feel business that can offer you stability and longevity within a recession proof industry. Join a stable, long term career in a friendly and supportive work environment
This established business is now recruiting a Telemarketing Executive due to growth. If you have good customer service / sales experience and want to be appreciated for your hard work then hit apply now! Work with good people in an interesting role for a great company recognised in the industry as leaders.Your Role As A Telemarketing Executive Will Include:
* Finding New Potential Clients* Working With The Sales Team* Outbound Calling / Emailing* Office Based Role As A Telemarketing Executive You Will Need To Have:
* Prior Sales / Customer Service Experience
* Confident Using IT Packages / CRM’s
* Commutable To Leamington SpaIf this sounds like you call Charlie Auburn on 02038137949 for IMMEDIATE CONSIDERATION or hit apply now.
Keywords: Telemarketing Executive, Telemarketing, Telesales, Sales, Customer Service Advisor, Internal Sales Engineer, New Business, Business Development, Recruitment Consultant, Account Manager, Coventry, Leamington Spa, Midlands,
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted....Read more...
Sales Consultant
Coventry
£27,000 - £30,000 Basic +( OTE £32’000) + Company Bonus + Training + Sick Pay + Bonus + Flexi Time + Pension + No Weekend Work “IMMEDIATE START
Step into this Sales Consultant position and work for a secure company for the long term. Working in a family feel business that can offer you stability and longevity within a recession proof industry. Join a stable, long term career in a friendly and supportive work environment
This established business is now recruiting a Sales Consultantdue to growth. If you have good customer service / sales experience and want to be appreciated for your hard work then hit apply now! Work with good people in an interesting role for a great company recognised in the industry as leaders.Your Role As A Sales Consultant Will Include:
* Finding New Potential Clients
* Working With The Sales Team
* Outbound Calling / Emailing
* Office Based RoleAs A Sales Consultant You Will Need To Have:
* Prior Sales / Customer Service Experience
* Confident Using IT Packages / CRM’s
* Commutable To Leamington SpaIf this sounds like you call Charlie Auburn on 02038137949 for IMMEDIATE CONSIDERATION or hit apply now.
Keywords: Sales Consultant, Telemarketing Executive, Telemarketing, Telesales, Sales, Customer Service Advisor, Internal Sales Engineer, New Business, Business Development, Recruitment Consultant, Account Manager, Coventry, Leamington Spa, Midlands,
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted....Read more...
