Marketing & CRM Manager (DotDigital & PowerB)
Location: Farnham, Surrey
Salary: £50k + Excellent Benefits
The Client:
Our client is a reputable provider of optical and hearing care services, dedicated to delivering outstanding service to its clientele.
The Role:
As a Senior Marketing Manager, youll lead the development and implementation of cutting-edge CRM strategies to enhance customer engagement, loyalty, and satisfaction.
Responsibilities:
? Oversee multi-channel campaigns, leveraging expertise in email, SMS, letters, and phone outreach.
? Utilise first-party data to identify key segments and insights for refined CRM KPIs.
? Manage end-to-end email communications, including planning, segmentation, delivery, and analysis.
? Maintain relationships with CRM tools like DotDigital, managing the data tech stack.
? Set and analyse SMART metrics to ensure continuous improvement in CRM effectiveness.
? Foster collaboration across departments and stakeholders to drive CRM initiatives.
? Ensure data compliance and GDPR governance within the business.
Requirements:
Essential:
? Previously worked as a Marketing Manager or in a similar role.
? Proven experience in delivering comprehensive CRM programs.
? Familiarity with DotDigital and PowerBI.
? Strong skills in HTML/CSS for email campaign creation.
? Expertise in setting and measuring CRM-specific KPIs.
? Skilled in analytical tools like Google Analytics.
Desirable:
? Experience with SQL queries.
? Familiarity with Optix and Auditdata.
? Understanding of digital marketing channels.
Benefits:
? Competitive salary
? Medical cash plan
? Staff, family and friends discount
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best intere....Read more...
Marketing & CRM Manager (DotDigital & PowerB)
Location: Farnham, Surrey
Salary: £50k + Excellent Benefits
The Client:
Our client is a reputable provider of optical and hearing care services, dedicated to delivering outstanding service to its clientele.
The Role:
As a Senior Marketing Manager, youll lead the development and implementation of cutting-edge CRM strategies to enhance customer engagement, loyalty, and satisfaction.
Responsibilities:
* Oversee multi-channel campaigns, leveraging expertise in email, SMS, letters, and phone outreach.
* Utilise first-party data to identify key segments and insights for refined CRM KPIs.
* Manage end-to-end email communications, including planning, segmentation, delivery, and analysis.
* Maintain relationships with CRM tools like DotDigital, managing the data tech stack.
* Set and analyse SMART metrics to ensure continuous improvement in CRM effectiveness.
* Foster collaboration across departments and stakeholders to drive CRM initiatives.
* Ensure data compliance and GDPR governance within the business.
Requirements:
Essential:
* Previously worked as a Marketing Manager or in a similar role.
* Proven experience in delivering comprehensive CRM programs.
* Familiarity with DotDigital and PowerBI.
* Strong skills in HTML/CSS for email campaign creation.
* Expertise in setting and measuring CRM-specific KPIs.
* Skilled in analytical tools like Google Analytics.
Desirable:
* Experience with SQL queries.
* Familiarity with Optix and Auditdata.
* Understanding of digital marketing channels.
Benefits:
* Competitive salary
* Medical cash plan
* Staff, family and friends discount
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
SALES MANAGER – LAW FIRM FULLY REMOTE UP TO £50,000 + EXCELLENT BENEFITS
THE OPPORTUNITY: Get Recruited are recruiting on behalf of a market-leading Law Firm who are looking for an experienced Sales Manager to join them as they continue to expand. As the Sales Manager, you will work closely with their existing team to coach and develop them with the ultimate goal of increasing the conversion on their inbound enquiries, training and onboarding new team members and managing the sales process via the CRM.
This is a fantastic opportunity for an experienced Sales Manager, Business Development Manager, Senior Sales Executive, Sales Trainer, Head of Sales, Marketing & Business Development Manager or someone from a similar Sales background with experience in Training and Marketing to take their career to the next level and benefit from fantastic flexibility and benefits!
RESPONSIBILITIES:
Working with the Managing Director and Senior team members to identify areas of improvement across the sales process
Conducting reviews of the current approach on responding to enquiries, identifying and addressing any training needs to process changes
Working closely with the team of Fee Earners to coach, train and upskill them
Regularly listening to Fee Earner calls to ensure a consistently high-quality
Encouraging Fee Earners to follow a consultative and robust follow up process
Creating reporting dashboards on the CRM to track conversion on enquiries, working for consistent improvement in this area
Ensure the accuracy and up-to-date records of customer interactions and sales activities in a CRM system.
Collaborate with the MD to develop effective sales strategies and share best practices.
PERSON SPECIFICATION: Proven experience in a similar sales role, preferably in a Law Firm.
Previous experience in Law Firm / Legal Sector is desirable
Experience Coaching and developing a sales team remotely
Excellent communication skills, both verbal and written
Results-driven with a track record of meeting or exceeding sales targets.
Ability to work independently and as part of a team.
Proficient in using CRM software and other sales tools.
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
SALES MANAGER – LAW FIRM FULLY REMOTE UP TO £50,000 + EXCELLENT BENEFITS
THE OPPORTUNITY: Get Recruited are recruiting on behalf of a market-leading Law Firm who are looking for an experienced Sales Manager to join them as they continue to expand. As the Sales Manager, you will work closely with their existing team to coach and develop them with the ultimate goal of increasing the conversion on their inbound enquiries, training and onboarding new team members and managing the sales process via the CRM.
This is a fantastic opportunity for an experienced Sales Manager, Business Development Manager, Senior Sales Executive, Sales Trainer, Head of Sales, Marketing & Business Development Manager or someone from a similar Sales background with experience in Training and Marketing to take their career to the next level and benefit from fantastic flexibility and benefits!
RESPONSIBILITIES:
Working with the Managing Director and Senior team members to identify areas of improvement across the sales process
Conducting reviews of the current approach on responding to enquiries, identifying and addressing any training needs to process changes
Working closely with the team of Fee Earners to coach, train and upskill them
Regularly listening to Fee Earner calls to ensure a consistently high-quality
Encouraging Fee Earners to follow a consultative and robust follow up process
Creating reporting dashboards on the CRM to track conversion on enquiries, working for consistent improvement in this area
Ensure the accuracy and up-to-date records of customer interactions and sales activities in a CRM system.
Collaborate with the MD to develop effective sales strategies and share best practices.
PERSON SPECIFICATION: Proven experience in a similar sales role, preferably in a Law Firm.
Previous experience in Law Firm / Legal Sector is desirable
Experience Coaching and developing a sales team remotely
Excellent communication skills, both verbal and written
Results-driven with a track record of meeting or exceeding sales targets.
Ability to work independently and as part of a team.
Proficient in using CRM software and other sales tools.
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
SALES MANAGER – LAW FIRM FULLY REMOTE UP TO £50,000 + EXCELLENT BENEFITS
THE OPPORTUNITY: Get Recruited are recruiting on behalf of a market-leading Law Firm who are looking for an experienced Sales Manager to join them as they continue to expand. As the Sales Manager, you will work closely with their existing team to coach and develop them with the ultimate goal of increasing the conversion on their inbound enquiries, training and onboarding new team members and managing the sales process via the CRM.
This is a fantastic opportunity for an experienced Sales Manager, Business Development Manager, Senior Sales Executive, Sales Trainer, Head of Sales, Marketing & Business Development Manager or someone from a similar Sales background with experience in Training and Marketing to take their career to the next level and benefit from fantastic flexibility and benefits!
RESPONSIBILITIES:
Working with the Managing Director and Senior team members to identify areas of improvement across the sales process
Conducting reviews of the current approach on responding to enquiries, identifying and addressing any training needs to process changes
Working closely with the team of Fee Earners to coach, train and upskill them
Regularly listening to Fee Earner calls to ensure a consistently high-quality
Encouraging Fee Earners to follow a consultative and robust follow up process
Creating reporting dashboards on the CRM to track conversion on enquiries, working for consistent improvement in this area
Ensure the accuracy and up-to-date records of customer interactions and sales activities in a CRM system.
Collaborate with the MD to develop effective sales strategies and share best practices.
PERSON SPECIFICATION: Proven experience in a similar sales role, preferably in a Law Firm.
Previous experience in Law Firm / Legal Sector is desirable
Experience Coaching and developing a sales team remotely
Excellent communication skills, both verbal and written
Results-driven with a track record of meeting or exceeding sales targets.
Ability to work independently and as part of a team.
Proficient in using CRM software and other sales tools.
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
Holt Executive has partnered with a leading technology provider that provides unrivalled connectivity solutions across the Maritime, Energy and Mining sectors.
Our partner is actively seeking a Marketing & Communications Manager to support the Marcoms Director by collaborating with sales and product teams to develop, deliver and evaluate high-impact and customer-value-driven Marcoms campaigns, covering their Maritime Business unit.
This is a fantastic opportunity for someone who wants to work within a global organisation, having the ability to travel and work within an organisation where technology saves lives every day.
Key Responsibilities for the Marketing & Communications Manager include:
Marketing Communications -
- Planning and supporting effective launch and portfolio campaigns.
- Creating and maintaining customer-focused sales kits highlighting our portfolio benefits to drive sales, including presentations, infographics, and videos.
- Content writing for website, intranet, direct mailings, newsletters, case studies, and social media.
- Delivering commercial content marketing campaigns; researching topics, coordinating strategy, creation, and design.
- Pre- and post-event marketing through invitation mailings, newsletters, and social media.
- Close collaboration with creative agencies and designers.
Digital Marketing and CRM -
- Monitor and assign leads from our website and mailboxes.
- CRM reporting, including ROI, lead generation and customer lifecycle management.
- Help track and present traffic and click-through analysis related to our web portals, newsletters, email campaigns, social media channels and online advertising.
- Support the tracking, monitoring, and updating of Google AdWords and SEO campaigns, working closely with the digital agency and the digital team.
- Conduct regular audits of portfolio presentations on our website and drive user journeys to maximise lead-generation opportunities.
Sales Enablement -
- Ensure regular dialogue with sales to understand and meet their requirements, monitor industry trends, and identify customer pain points.
- Support the RFP/tender process, providing guidance and compelling sales templates that position us as an industry leader.
- Create and maintain customer testimonials.
- Support regional Marcoms campaigns in the Asia Pacific sales territories, with a particular focus on Japan.
Other Miscellaneous Duties -
- Meticulous proofreading of written materials.
- Occasionally attending events to register attendees, manage logistics, set up and support the Marketing Director.
- Other ad-hoc tasks as required.
Key Skills & Experience Required by the Marketing & Communications Manager:
- BSc/BA or equivalent in Marketing, Communications, or a relevant field.
- At least 3 years experience in digital marketing, marcoms or editorial work.
- Experience with website CMS systems, maintaining and creating web content.
- Strong understanding of Microsoft packages, especially PowerPoint.
- Experience using tools such as SharePoint, Digital design tools, Adobe, WordPress, CRM / Dynamics 365, Canva, and Video editing.
- Ability to present complex technical information in a comprehensive, powerful way.
Desirable Experience -
- Background in the maritime, connectivity or digital solutions industry.
- Understanding of AI marketing tools.
- Knowledge of marketing tools such as Google Analytics, Hootsuite, Google Ads, SEO software.
If your skills and experience match this Marketing & Communications Manager opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com ....Read more...
Customer Account Manager Our client based in Huntingdon who are a leading supplier of printed and customised products to the education sector is currently looking for Bilingual German/English speaking Customer Service administrators. Successful applicants will be working to ensure that schools receive a premium service whereby all orders placed are processed and dealt with in a professional and timely manner and are delivered to schools on time. Key Responsibilities
Entering planner and other jobs onto the database and ensuring the information is current throughout the production processProviding proof assessment to planner jobs where necessaryBeing able to provide a concise quote for various products where necessary Updating the customer user information on the CRM systemEnsuring the website 'order tracking' information is up to date at all timesSending jobs 'to print' using various software
Key Skills
Fluent in German and EnglishBeing able to deliver excellent customer service to our customers and enjoy dealing with peopleHaving the ability to use the main database and CRM system to ensure all information is kept up to dateBeing able to delegate to Administrative personnel to ensure orders are processed correctly and in a timely mannerHave a problem solving attitude, being able to deal with all types of queries, complaints and problemsBeing able to communicate professionally with customers by telephone and email
Hours, Benefits & Salary
Casual dressCompany eventsCompany pensionCycle to work schemeFree flu jabsFree parkingHealth & wellbeing programmeLife insuranceOn-site parkingSick payWork from home8 hour shiftMonday to FridayUp to 23k DOE
....Read more...
Pre-Sales Engineer
Salary up to £65k (DOE)
Performance based bonus
My client is seeking a dynamic and client-oriented Pre Sales Engineer to join their commercial team. The role is remote and is based in the UK with extensive travel across Europe. This Is ideal for a candidate with a knack for evaluating customer requirements, proficiency in Microsoft IT solutions, CRM management, and a background in dryers and/or material handling
Key Responsibilities
- Engage with potential clients to understand their needs, assessing how our drying technology can provide value.
- Calculate customer energy consumptions from various fuel sources and energy uses Utilise Microsoft Office and CRM systems to manage customer interactions and data effectively.
- Conduct detailed product demonstrations and present technical solutions that align with client objectives.
- Participate actively in exhibitions and conferences to showcase our technology and gather market intelligence.
- Collaborate with the sales team to develop commercial strategies and support the sales process.
- Provide feedback from clients to enhance product performance and service delivery.
- Travel extensively throughout Europe to meet with clients and represent the company at industry events.
The Right Person
The successful Pre-Sales Engineer will have experience in the following areas:
- Bachelors degree in Engineering, Business, or a related field
- Minimum of 3 years of experience in a pre-sales engineering role with a focus on technical products.
- Proven experience in a technical pre-sales role, preferably within the drying technology or materials handling sector.
- Strong commercial acumen with a track record of assessing client needs and driving sales processes.
- Willingness to travel extensively across Europe and work flexibly according to client and business needs.
- Excellent interpersonal skills with experience in building relationships at various levels.
- Knowledge of the construction industry and related technologies is highly advantageous.
- Background in the pharma, food, or agriculture sectors with an understanding of drying processes and material handling is desirable.
- A second language would be a benefit.
Interested? Here are your options
1. This is the job for me, I meet all the requirements Call now and lets talk through your experience. Ask for Jon Webster on between 8.30am 5.30pm
2. I think Im right for this position, but Im not sure about some of the detail Click apply now so I can read your CV and come back to you.
3. Im interested but need to know more about what this job can offer me email jon@precisionrecruitment.co.uk with your CV and questions and I will reply with more detail.
Precision are committed to keeping our candidates informed and offer a guaranteed response within 7 days when applying through the application system.
PPTP....Read more...
Customer Services Manager
Location: Wokingham, Berkshire
Salary: £46k - £54k (DOE) + Excellent Benefits
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Customer Services Manager, you will manage and lead the customer service team to maintain and improve client relationships and operational goals.
Responsibilities:
? Create and implement policies and procedures for customer service.
? Establish and convey standards for service.
? Cultivate customer relations through networking.
? Oversee daily operations of the service team.
? Delegate tasks effectively for departmental efficiency.
? Ensure resources for service delivery.
? Review and manage customer complaints.
? Handle escalated service issues.
? Implement strategies for service quality enhancement.
Requirements:
? Previously worked as a Customer Services Manager or in a similar role.
? At least 3 years of experience in a management role.
? Have industry experience.
? Background in customer service and leadership roles.
? Understanding of customer service principles and practices.
? Strong product knowledge.
? Degree in Business Administration or relevant field.
? Skilled in CRM and MS Office.
? Ideally have experience in aviation maintenance / parts or possess a CSM background in technical fields.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protec....Read more...
Head of IT
Location: East Grinstead, West Sussex (Hybrid)
Salary: £50k - £55k (DOE) + Excellent Benefits
Job Type: Full-Time, Permanent, Monday - Friday
The Client:
Our client is a reputable educational firm, offering diploma courses in nutrition, herbal medicine, acupuncture, and health coach.
The Role:
As a Head of IT, you will lead IT operations, manage projects, supervise project lifecycles, and nurture partnerships with third-party suppliers.
Responsibilities:
? Provide technical support to both students and staff via multiple channels, maintaining SLAs and prioritising tasks.
? Administer websites, handle platforms like WordPress, Plesk, and AWS.
? Manage databases (MySQL & FileMaker) and Moodle systems.
? Continually enhance online platforms and assist in the development of new systems.
Requirements:
? Previously worked in a similar role.
? At least 3-5 years of experience in office 365, HTML, SQL, PHP, or similar web languages.
? Experience in managing websites and online platforms.
? Strong project management skills, with good knowledge of agile methodologies from initiation to delivery.
? Familiarity with CRM and ERP systems, and learning management systems, preferably Moodle.
? Experience in IT systems and services management, including internal and hosted environments.
? Skilled in Teams, SharePoint, and Power Automate.
? Background working in an educational sector would be preferred.
? Experience with AWS would be beneficial.
? Right to work in the UK.
Benefits:
? Competitive salary
? 26 holidays plus bank holidays
? Company events
? Casual dress
? Employee discount
? On-site parking
? Referral program
? Cycle to work scheme
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be a....Read more...
Accounts Assistant
Location: Dyrham, Bristol / High Wycombe, Buckinghamshire (Hybrid)
Salary: Very Competitive + Excellent Benefits
Job Type: Part-Time, 16 hours per week
The Client:
Our client is a well-established financial advisory firm, specialising in financial planning, independent financial advice, and wealth management.
The Role:
As an Accounts Assistant, you will collaborate with the Financial Manager to keep financial statements current.
Responsibilities:
? Perform monthly reconciliation of provider payments.
? Generate invoices and manage aged debtors and creditors.
? Foster strong relationships with banking institutions.
? Contribute to financial and business reporting.
? Daily monitoring of bank transactions, ensuring accurate recording and allocation.
Requirements:
? Previously worked as an Accounts Assistant or in a similar role.
? Minimum of 3 years experience in an accounting role, with a focus on reconciliations and invoicing.
? Background in using CRM and accounting software.
? Skilled in IT (MS Word, Excel, Outlook, and MS Teams).
? Familiarity with Intelliflo (IO) would be beneficial.
Benefits:
? Competitive salary
? Company pension
? Company events
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct....Read more...
Accounts Assistant
Location: Dyrham, Bristol / High Wycombe, Buckinghamshire (Hybrid)
Salary: Very Competitive + Excellent Benefits
Job Type: Part-Time, 16 hours per week
The Client:
Our client is a well-established financial advisory firm, specialising in financial planning, independent financial advice, and wealth management.
The Role:
As an Accounts Assistant, you will collaborate with the Financial Manager to keep financial statements current.
Responsibilities:
* Perform monthly reconciliation of provider payments.
* Generate invoices and manage aged debtors and creditors.
* Foster strong relationships with banking institutions.
* Contribute to financial and business reporting.
* Daily monitoring of bank transactions, ensuring accurate recording and allocation.
Requirements:
* Previously worked as an Accounts Assistant or in a similar role.
* Minimum of 3 years experience in an accounting role, with a focus on reconciliations and invoicing.
* Background in using CRM and accounting software.
* Skilled in IT (MS Word, Excel, Outlook, and MS Teams).
* Familiarity with Intelliflo (IO) would be beneficial.
Benefits:
* Competitive salary
* Company pension
* Company events
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Accounts Assistant, Assistant Accountant, Junior Accountant, Accounts Technician, Accounts Clerk
....Read more...
Job title – Receptionist Administrator Location – Banbury, OX16 (100% office based) Contract – Permanent Hours – Full time 40 hours per week (8:15 AM – 5:15 PM) Start Date: May 2024Our client are looking for a Receptionist Administrator to join their organisation to provide a seamless front of house service to both internal staff and external visitorsKey responsibilities
Receive and handle calls using Teams-based software and call management systems.
Provide seamless front-of-house experience for visitors and our own people.
Preparation and ownership of meeting rooms ensuring an outstanding client experience.
Accurately process incoming and outgoing post, deliveries, Couriers, and international mail.
Ensure parking and external premises are fit for purpose and maintained in conjunction with the facilities team.
Support users with meeting room technology and setup.
Overall ownership of client meeting areas and staff recreation room including, coffee machine, drinks, weekly stock ordering, and liaising with cleaners.
Work with IT to manage electronic signing in and out technology.
Maintain and order consumables, stationary, and large meeting lunch orders for the business.
Unlock premises ready for office opening.
Ownership of document archiving process
Maintain basic first-aider qualification.
Support HR, H&S, Administration, and other departments as and when required.
Candidate Requirements:
Fully computer literate, including excellent Microsoft Office skills (Outlook, Word, Excel, and PowerPoint.
Understanding of in-house systems such as CRM.
Excellent telephone manner with good interpersonal and communication skills
Ability to work under pressure and prioritise work effectively and efficiently.
Accurate data inputting skills and an eye for detail
Ability to use initiative in terms of decision-making.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk....Read more...
Sales Operations AnalystLocation – 3 days at HQ (Wilmslow), 2 days from homeSalary – Competitive
We are the Citation Group. We offer colleagues and clients an opportunity they will not gain at many other businesses. We are interested in growth, investment and service excellence. We have never and will never grow our business by cost-cutting or tying people up in bureaucracy. We don’t do politics – we want people focused upon actions and delivery. We don’t do micro-management – we empower, support and innovate. We are leaders, not empire builders and we love our business.
An exciting new role within The Citation Group, you will be supporting some of our most established business units and help to grow our client base through sales insights, process improvements and alignment between Marketing, Sales and Operations.
The roleYou will partner with our Commercial teams to provide actionable insights throughout the sales funnel. Focus areas will be lead acquisition & allocation, conversion and pipeline trends across our key sectors, channels, and sales teams.You will have one eye on the future, share findings, and provide recommendations. Alongside working with business units to implement CRM & performance improvements that will help scale our sales operation.
You will work closely with our Heads of Sales and assist in setting sales targets, launching incentives and ensuring lead allocation maximises every opportunity and play to our strengths.
There will be opportunity to shape the role, we don’t stand still and we are always looking for new ways to improve performance whether that’s through insights, tech, processes, or fresh ideas.This role will take a holistic view of the sales funnel and work across the Genesis Division to bring actionable insights to the table and help us understand in real time where our successes or weaknesses are so we can take action.
The key deliverables will be:
• Pipeline Trends – By analysing and monitoring sales pipelines to identify trends and patterns, your insights will help sales teams prioritise efforts, allocate resources efficiently, and optimise the pipeline for maximum conversion.• Conversion & Velocity Metrics – You’ll analyse conversion rates and sales velocity metrics to assess the efficiency and effectiveness of the sales process. By understanding conversion metrics, you can help streamline workflows, refine sales strategies, and ultimately drive revenue growth.• Channel / Sector - You'll evaluate sales performance across different channels and sectors to understand where revenue is generated and where opportunities for expansion exist. you can provide strategic insights to optimise sales efforts, identify target markets, and allocate resources effectively to maximize revenue generation.• Opportunity Allocation - By strategically assigning Business Development Managers based on opportunities and sales objectives, you can maximize sales coverage, drive customer acquisition, and support overall revenue growth.• Lead Quality - You’ll evaluate lead quality metrics to assess the effectiveness of lead generation efforts and the alignment between marketing and sales activities.• Tracking Initiatives ROI & Capacity - This involves analysing the cost of various initiatives against the revenue generated to assess their impact on the bottom line. Additionally, you'll provide a capacity overview by analysing sales team performance, workload distribution, and resource utilization to ensure optimal efficiency and productivity.• Customer Journey - You will map and analyse the customer journey from initial contact to post-sale support to identify opportunities for improvement and enhancement.
About youSalesforce, Tableau and Excel are our tools of choice and experience in these areas is preferred. You will help to create dashboards for our sales and management teams to use on a day-to-day basis and work closely with our data teams to automate key operational reports.
· Salesforce or CRM experience· Subscription Service or SAAS background preferred· Sales trends analysis experience required· Experience of working with customer-facing Sales teams· Naturally inquisitive with a continuous improvement mindset
Why us?Working for Citation you will have access to 25 days holiday, plus your birthday off work, gym membership discount, healthcare, childcare vouchers, the opportunity to purchase up to 10 days annual leave, pension contributions and more.
Hit Apply now to forward your CV.....Read more...
Sales Operations AnalystLocation – 3 days at HQ (Wilmslow), 2 days from homeSalary – Competitive
We are the Citation Group. We offer colleagues and clients an opportunity they will not gain at many other businesses. We are interested in growth, investment and service excellence. We have never and will never grow our business by cost-cutting or tying people up in bureaucracy. We don’t do politics – we want people focused upon actions and delivery. We don’t do micro-management – we empower, support and innovate. We are leaders, not empire builders and we love our business.
An exciting new role within The Citation Group, you will be supporting some of our most established business units and help to grow our client base through sales insights, process improvements and alignment between Marketing, Sales and Operations.
The roleYou will partner with our Commercial teams to provide actionable insights throughout the sales funnel. Focus areas will be lead acquisition & allocation, conversion and pipeline trends across our key sectors, channels, and sales teams.You will have one eye on the future, share findings, and provide recommendations. Alongside working with business units to implement CRM & performance improvements that will help scale our sales operation.
You will work closely with our Heads of Sales and assist in setting sales targets, launching incentives and ensuring lead allocation maximises every opportunity and play to our strengths.
There will be opportunity to shape the role, we don’t stand still and we are always looking for new ways to improve performance whether that’s through insights, tech, processes, or fresh ideas.This role will take a holistic view of the sales funnel and work across the Genesis Division to bring actionable insights to the table and help us understand in real time where our successes or weaknesses are so we can take action.
The key deliverables will be:
• Pipeline Trends – By analysing and monitoring sales pipelines to identify trends and patterns, your insights will help sales teams prioritise efforts, allocate resources efficiently, and optimise the pipeline for maximum conversion.• Conversion & Velocity Metrics – You’ll analyse conversion rates and sales velocity metrics to assess the efficiency and effectiveness of the sales process. By understanding conversion metrics, you can help streamline workflows, refine sales strategies, and ultimately drive revenue growth.• Channel / Sector - You'll evaluate sales performance across different channels and sectors to understand where revenue is generated and where opportunities for expansion exist. you can provide strategic insights to optimise sales efforts, identify target markets, and allocate resources effectively to maximize revenue generation.• Opportunity Allocation - By strategically assigning Business Development Managers based on opportunities and sales objectives, you can maximize sales coverage, drive customer acquisition, and support overall revenue growth.• Lead Quality - You’ll evaluate lead quality metrics to assess the effectiveness of lead generation efforts and the alignment between marketing and sales activities.• Tracking Initiatives ROI & Capacity - This involves analysing the cost of various initiatives against the revenue generated to assess their impact on the bottom line. Additionally, you'll provide a capacity overview by analysing sales team performance, workload distribution, and resource utilization to ensure optimal efficiency and productivity.• Customer Journey - You will map and analyse the customer journey from initial contact to post-sale support to identify opportunities for improvement and enhancement.
About youSalesforce, Tableau and Excel are our tools of choice and experience in these areas is preferred. You will help to create dashboards for our sales and management teams to use on a day-to-day basis and work closely with our data teams to automate key operational reports.
· Salesforce or CRM experience· Subscription Service or SAAS background preferred· Sales trends analysis experience required· Experience of working with customer-facing Sales teams· Naturally inquisitive with a continuous improvement mindset
Why us?Working for Citation you will have access to 25 days holiday, plus your birthday off work, gym membership discount, healthcare, childcare vouchers, the opportunity to purchase up to 10 days annual leave, pension contributions and more.
Hit Apply now to forward your CV.....Read more...
Exciting Opportunity for a Stores Operative in Leeds! Join this esteemed state-of-the-art manufacturing organization in Leeds as a Stores Operative, specializing in sub-contract welding and fabrication services. Our client offers an outstanding opportunity for a skilled and experienced professional to thrive in a modern manufacturing facility.
Key Benefits for this Stores Operative :
Permanent Employment: Enjoy job security with a permanent position after a 12-week period.
Competitive Remuneration: Earn between £13 - £14ph, with additional overtime pay based on experience.
Cutting-Edge Facility: Work in a contemporary manufacturing environment equipped with the latest technology.
Qualifications of the Stores Operative: The ideal candidate will have:
Previous experience as a Stores Operative in a quality-critical manufacturing/engineering setting.
Hold a Valid FLT licence
Proficiency using CRM systems, must be computer savvy.
Work Schedule:
Monday to Thursday – 07:30 to 16:00
Friday – 07:30 to 12:00
Overtime paid at a premium
Additional Perks for the Stores Operative:
Competitive Hourly Rate: £13 - £14 per hour.
Overtime Opportunities: Regular overtime available.
Generous Holiday Allowance: Begin with 28 days, rising to 33 days per annum.
Statutory Pension Scheme: Ensure your financial future is secure.
Application Process: To apply for this exciting Stores Operative position, simply click "Apply Now" and attach your CV. For more information, reach out to Sam Procter at E3 Recruitment.
Don't miss out on this fantastic opportunity to join a dynamic team in a forward-thinking organization. Apply now and take the next step in your career!
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Customer Services Manager
Location: Wokingham, Berkshire
Salary: £46k - £54k (DOE) + Excellent Benefits
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Customer Services Manager, you will manage and lead the customer service team to maintain and improve client relationships and operational goals.
Responsibilities:
* Create and implement policies and procedures for customer service.
* Establish and convey standards for service.
* Cultivate customer relations through networking.
* Oversee daily operations of the service team.
* Delegate tasks effectively for departmental efficiency.
* Ensure resources for service delivery.
* Review and manage customer complaints.
* Handle escalated service issues.
* Implement strategies for service quality enhancement.
Requirements:
* Previously worked as a Customer Services Manager or in a similar role.
* At least 3 years of experience in a management role.
* Have industry experience.
* Background in customer service and leadership roles.
* Understanding of customer service principles and practices.
* Strong product knowledge.
* Degree in Business Administration or relevant field.
* Skilled in CRM and MS Office.
* Ideally have experience in aviation maintenance / parts or possess a CSM background in technical fields.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords : Customer Service Manager, Customer Service, Client Relationship, Business Support, Team leader, Manager, Engineering, Aerospace
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Position: Sales Administrator
Location: Blanchardstown
Salary: Negotiable DOE
JOB PURPOSE
My client are seeking an outgoing, organised, and friendly Sales Administrator to join their growing team and provide top-notch service to customers. This is a fantastic opportunity to make the next step in your career with further career development possible and this will be encouraged within the organisation.
Key Responsibilities & Accountabilities
You will be working as part of the team to process sales orders onto the in-house system
Dealing with any queries and providing quotes to new and existing client base
Promoting services and products by making pro-active sales calls
Process orders from start to finish and organising delivery
Usage of CRM system to log all client and supplier information
Answering telephone calls and handling email queries in a timely and effective manner
Working as part of a small team, you will be responsible for ensuring excellent Customer service is offered whilst being aware of up-selling products and encouraging repeat business.
Helping the sales team with account queries and pricing information.
Demonstrate and promote a proactive commitment to health & safety, well-being and the environment whilst complying with all laws and company policies.
Candidate Requirements:
1 year+ experience in a similar role
Knowledge of the construction industry is desirable but not essential
Articulate, confident and very calm in time pressured situations
Experienced providing quotes and dealing with customer orders
Exceptional attention to detail and confidence logging all information on the system
Ownership for your own workload and ensuring orders are followed through to completion
Confident computer skills including Excel
Willing to work in a team and help out in different areas.
Excellent understanding of the English language is essential for this role.
Due to the urgency of this vacancy, it is not possible for our client at this time to consider anyone without the appropriate work permits, visas or sponsorship’s already in place. Therefore, we are unable to consider candidates who do not have full authorization to work in Ireland. Applications submitted without the necessary visa in place will not be considered.
CS....Read more...
Bristol Up to £27,000 + BenefitsWarm. Inquisitive. Dynamic. These are the qualities that align with our client’s story of customer and employee focussed growth over the last 59 years.
Our client have been specialists in bringing people and technology together to create change for the better since 1965, transforming the ways that people and technology connect and create value.In order to meet growing demand, a talented and highly organised Credit Controller, ideally with previous experience in a similar customer or credit analytics finance role, is required to provide a broad ranging credit control service as part of an efficient, friendly finance team.Reporting to the Financial Controller and working closely with the customer experience and account management teams, the successful candidate will play an important role within a supportive, growing Finance department.Key Responsibilities
Posting of daily cash receipts to sales ledger.
Reporting daily cash in/trade debtors to group
Contacting customers with overdue invoices to discuss payment.
Requesting ad-hoc credit notes for customers.
Processing card payments over the phone
Monitor team mailboxes.
Liaise with Customer Experience Agents to resolve customer issues preventing payment.
Monitor and process relevant tickets generated in the CRM.
Answer calls and emails from customers with queries.
Work with customers to bring in outstanding debt.
Send out direct debit mandates and set them up once received.
Cover team members and other companies’ debtors where required.
Pick up new debtor’s ledgers as required (usually following an acquisition).
Process post (including incoming cheques) when required.
Skills & Experience
Previous credit control experience.
You will have a positive can-do attitude.
Possess strong customer service skills.
Strong communication skills, both verbal and written.
Attention to detail.
IT Literate
This is a fantastic opportunity for an ambitious, dynamic and highly organised Credit Controller to become part of an expanding team offering genuine career development opportunities and great job satisfaction from day one.If you're ready to take on this exciting challenge, we want to hear from you. In return for your commitment, a competitive, negotiable base salary up to £27,000 is on offer, in addition to an impressive employee focussed benefits package designed around you. Apply now!....Read more...
The Company: FULLY REMOTE (National Role)
Award Winning distributor of Skincare Products
Year on year growth
Genuine Career Pathways
Amazing company culture
The Role of the National Sales Manager
Reporting to the CEO, the National Sales Manager's key responsibilities will be to lead, motivate, coach and develop their direct reports (7, expanding to 11 in 2024) to ensure that regional and national targets are achieved.
Products are high end skin-care.
Train and develop direct reports by providing regular support, guidance and field accompaniment time to develop their skills. Ensure sales team are planning and working appropriately in line with the sales model, CRM and process. Ensure sales team are working to their agreed priorities and achieving standards of performance set.
The National Sales Manager will have responsibility for maintaining and developing relationships with key customers.
Benefits of the National Sales Manager
£70k-£90k basic
£80k OTE commission
Car Allowance
Mobile
Laptop
Pension
The Ideal Person for the National Sales Manager
Experienced People Manager.
Someone from a Skincare or Aesthetics background.
Someone that can manage, coach & mentor the team.
Candidates should be well educated, preferably to a degree level.
Candidates should also be computer literate and possess analytical skills to facilitate effective management of team and business metrics.
Ability to learn the product lines and articulate this knowledge to the Sales Team, ensuring differentiation between sales knowledge and trainer knowledge.
National Sales Manager will be expected to have strong a personality and be confident in presenting scientific and clinical concepts on various levels.
If you think the role of National Sales Manager is for you, apply now!
Consultant: David Gray
Email: davidg@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally....Read more...
We are looking for a proactive, experienced Contract Administrator to join this successful, established company where you will be providing commercial administration support for sales functions, contract renewals, end of warranty opportunities, and the coordination of proposals and tender documents. This role is offered on a full time permanent basis and is based in Banbury, three days office and 2 days working from home.
Job role overview
With training you will oversee the Service Contract process, including renewals and end-of-warranty opportunities.
Manage the preparation and submission of request for proposals and other tender documents in compliance with legal and corporation requirements
Main Responsibilities for the Contract Administrator
Create and implement a consistent approach to the set and renewal of service contracts
Ensure timely rollout of tender request for proposals and monitor success rates for continuous improvement
Coordinate the tender process from pre-qualification to final bid submission, contract award, and closeout
Manage contract & tenders LIVE Trackers
Maintain and monitor all contractual records, ensuring alignment with corporate goals
Conduct audits for existing service contracts, managing contract Profit & Loss reports
Ensure accurate and timely entry of service contracts into CRM
Prepare reports on contract status for management
Manage digital storage of signed Service Contracts
Implement and manage a service contract welcome pack
Support the overall service contract value proposition and provide monthly reporting on tender submissions & outcomes
Key Skills and experience required for the Contract Administrator
Previous administration experience
Excellent customer communication skills
Ability to build relationships quickly
Clear communication (written and verbal)
Strong time management, multitasking, and workload prioritisation skills
Competency in MS Office/Google Sheets/Excel and presentation documents
Highly capable individual with a keen eye for detail, consistency, and accuracy
What’s in it for you?
This is a great opportunity to join a market leader and very stable company, who offers a collobrative culture and progression opportunities. The offices are modern bright and offer great facilities.
The hours are a 37.5 hours a week, 8:30 – 17:00 pm Monday to Friday with 1 hour for lunch, 3 days in the office, 2 days at home after probation, the role will also come with flexible working. You will receive 26 days holidays, plus bank holidays, progression opportunities, volunteer days, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events and more!
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ASB Officer Sittingbourne, Kent Temporary Full Time – Hybrid/Remote We are searching for a prospective Anti-Social Behaviour Officer to join a team based in Sittingbourne on a full time, temporary basis with an initial contract of 3 months. The ASB Officer will provide a high quality, proactive, responsive, and prompt ASB management service to residents to effectively tackle all forms of hate crime, neighbour nuisance and anti-social behaviour using a broad range of interventions, including the legal framework. This role offers remote working with 1-2 days a week in office or conducting visits where necessary. Requirements The ideal candidate will have the following skills and experience:
Previous experience in a role involving ASB Management, with high level cases of ASB
Knowledge of housing, civil, and criminal law, including the Anti-social Behaviour, Crime, and Policing Act 2014
Ability to take responsibility for own safety and create a safe working environment
Empathetic and respectful towards residents/customers, value diversity
Able to understand and gather relevant information to process legal action and ensure a successful conclusion.
Experience of presenting cases at Court to support the ASB process.
Experience of achieving positive results in dealing with ASB and tenancy services.
Experience working with CRM and/or React are desirable
Role Expectations
Effectively manage and deal with a delegated case load of anti-social behaviour, hate crime and domestic violence cases
The role involves investigating complaints, maintaining appropriate records, and overall providing excellent customer service in all areas
Provide proactive support to the Neighbourhood Housing team to identify and investigate instances of anti-social behaviour, promptly assessing whether preventative intervention or legal action is required
Actively participate with external agencies to identify where preventative intervention is required, ensuring a prompt and joined up approach in tackling anti-social behaviour and tenancy enforcement
Where legal action is required, progress cases in accordance with legislation. This includes making decisions on the appropriate level of action to be taken, such as possession proceedings and injunctions, gathering evidence, preparing cases for Court, obtaining witness statements, attending Court and supporting witnesses
Take and draft witness statements in preparation for legal action, arranging support and protection (if required) for witnesses
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
We are looking for a proactive, experienced Contracts Coordinator to join this successful, established company where you will be providing commercial administration support for sales functions, contract renewals, end of warranty opportunities, and the coordination of proposals and tender documents. This role is offered on a full time permanent basis and is based in Banbury, three days office and 2 days working from home.
Job role overview
With training you will oversee the Service Contract process, including renewals and end-of-warranty opportunities.
Manage the preparation and submission of request for proposals and other tender documents in compliance with legal and corporation requirements
Main Responsibilities for the Contracts Coordinator
Create and implement a consistent approach to the set and renewal of service contracts
Ensure timely rollout of tender request for proposals and monitor success rates for continuous improvement
Coordinate the tender process from pre-qualification to final bid submission, contract award, and closeout
Manage contract & tenders LIVE Trackers
Maintain and monitor all contractual records, ensuring alignment with corporate goals
Conduct audits for existing service contracts, managing contract Profit & Loss reports
Ensure accurate and timely entry of service contracts into CRM
Prepare reports on contract status for management
Manage digital storage of signed Service Contracts
Implement and manage a service contract welcome pack
Support the overall service contract value proposition and provide monthly reporting on tender submissions & outcomes
Key Skills and experience required for the Contracts Coordinator
Previous administration experience
Excellent customer communication skills
Ability to build relationships quickly
Clear communication (written and verbal)
Strong time management, multitasking, and workload prioritisation skills
Competency in MS Office/Google Sheets/Excel and presentation documents
Highly capable individual with a keen eye for detail, consistency, and accuracy
What’s in it for you?
This is a great opportunity to join a market leader and very stable company, who offers an amazing culture and progression opportunities. The offices are modern bright and offer great facilities.
The hours are a 37.5 hours a week, 8:30 – 17:00 pm Monday to Friday with 1 hour for lunch, 3 days in the office, 2 days at home after probation, the role will also come with flexible working. You will receive 26 days holidays, plus bank holidays, progression opportunities, volunteer days, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events and more!
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Head of IT
Location: East Grinstead, West Sussex (Hybrid)
Salary: £50k - £55k (DOE) + Excellent Benefits
Job Type: Full-Time, Permanent, Monday - Friday
The Client:
Our client is a reputable educational firm, offering diploma courses in nutrition, herbal medicine, acupuncture, and health coach.
The Role:
As a Head of IT, you will lead IT operations, manage projects, supervise project lifecycles, and nurture partnerships with third-party suppliers.
Responsibilities:
* Provide technical support to both students and staff via multiple channels, maintaining SLAs and prioritising tasks.
* Administer websites, handle platforms like WordPress, Plesk, and AWS.
* Manage databases (MySQL & FileMaker) and Moodle systems.
* Continually enhance online platforms and assist in the development of new systems.
Requirements:
* Previously worked in a similar role.
* At least 3-5 years of experience in office 365, HTML, SQL, PHP, or similar web languages.
* Experience in managing websites and online platforms.
* Strong project management skills, with good knowledge of agile methodologies from initiation to delivery.
* Familiarity with CRM and ERP systems, and learning management systems, preferably Moodle.
* Experience in IT systems and services management, including internal and hosted environments.
* Skilled in Teams, SharePoint, and Power Automate.
* Background working in an educational sector would be preferred.
* Experience with AWS would be beneficial.
* Right to work in the UK.
Benefits:
* Competitive salary
* 26 holidays plus bank holidays
* Company events
* Casual dress
* Employee discount
* On-site parking
* Referral program
* Cycle to work scheme
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Head of IT, IT Manager, IT Director, Head of Technology, Technology Manager, IT Project Manager
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Enjoy customer service but don’t like cold calling? Look no further! Join a supportive and team-oriented organisation, in a long-term role, where you can utilise your passion for customer service without the pressure of cold calling. In this Contact Centre Agent role, you will be:
Making outbound telephone courtesy calls to customers who have signed up to the service and expecting contact. Dealing with referrals, qualifying calls, gathering information about their background and properties to see if they qualify Taking inbound calls from customers with queries on the process, providing updates etc. Ensuring all customer contact details are recorded accurately and correctly using bespoke CRM systems, Google Suite, SharePoint
We would love to hear from you if you have the following:
Call centre / customer advisory experience Excellent telephone and customer service skills Good IT skills including Word, Excel and Outlook Ability to remain focused in a busy and fast paced environment while meeting KPI’s Strong attention to detail and accuracy
What’s on offer:
Starting on £12 per hour Temporary 6 month basis – with review and potential to go permanent for the right person Benefits including weekly pay, holiday pay, Ffit Conwy membership discount and more Full & part time hours available - typical hours are 9am to 5pm but can be flexible. (Elements of working to 8pm)Based in the centre of Llandudno and is accessible using public transport Training provided
If you're ready to take your customer service skills to the next level in a supportive and team-oriented environment, we want to hear from you today!....Read more...
