ABOUT USConnectFutures exists to help young people stay safe and thrive in a world full of online harms, building resilience to exploitation, hate, extremism and disinformation through creative, research-led training that reaches classrooms, youth settings and communities across the UK. This role sits at the operational heart of that mission. By coordinating training bookings and logistics, supporting facilitators in the field, and keeping scheduling, records and systems running smoothly, you make sure that impactful training reaches the young people who need it. It is hands-on and varied work, and every session you help resource is one more group of young people better equipped to navigate the pressures they face online and offline.ConnectFutures is a Birmingham-based social enterprise that has worked with young people, communities and practitioners since 2013, with partners including the King's Trust, MOPAC and St Giles Trust. We are a small, diverse team that believes challenging subjects can be made engaging, fun, and that real change happens when people come together. You would be joining passionate colleagues who care about the difference they make, in a role where the operational work has visible purpose behind it.ROLE PURPOSEThe Training Delivery Lead holds end-to-end accountability for the operational performance of Connect Futures' training function. This is a newly created role, established to bring strategic oversight and clear leadership to a function that has grown significantly in scope and complexity.The postholder is the primary relationship holder for training clients and funders, the decision-maker on operational matters, and the sign-off authority across the full project lifecycle - from initial enquiry through to funder reporting. They work in close partnership with the Training Delivery Coordinator, who manages the day-to-day administrative running of projects, and with the Lead Facilitator, who owns trainer management and delivery quality.KEY RESPONSIBILITIESClient & Funder Relationship Management
Serve as the primary point of contact for private clients and funders throughout the full project lifecycle.Lead initial scoping calls to understand client needs, agree content approach, and confirm project parameters.Provide regular client updates on evaluation, and project progress, including weekly check-ins where required.Manage funder relationships at project close-out, responding to cost queries and status updates.
Project Coordination
Own the project record in Monday.com, ensuring it accurately reflects the status of all active engagements.Review and coordinate contracts prior to project commencement; ensure all signed documents are filed..Make geography and scheduling decisions, including the appropriate mix of primary, secondary and SEN settings.Lead school recruitment outreach with particular intensity during peak season (October to March).Handle schools requiring pre-approval of training materials, liaising with the Programs function as needed.
Governance & Reporting
Review and sign off all mandatory funder reports before submission.Oversee the assignment of trainers to each session in partnership with the Lead Facilitator.Escalate operational issues and organisational risks to the Director of Operations as appropriate.
Internal Leadership
Provide direction and support to the Training Delivery Coordinator on a dotted-line basis, maintaining clear role boundaries and accountability.Contribute to the continuous improvement of training operations, identifying process gaps and proposing solutions.Work cross-functionally with Programs, Operations and Communications to ensure joined-up delivery.
PERSON SPECIFICATIONEssential
Demonstrable experience managing end-to-end projects, ideally in an education, charity or training context.Strong relationship management skills, with confidence leading client calls and managing funder expectations.Experience overseeing project management tools (Monday.com or equivalent) at a programme level.Sound judgement and decision-making ability; able to escalate appropriately without over-dependence.High standard of written and verbal communication.Organised, proactive and able to manage competing priorities across a busy project portfolio.
Desirable
Experience working within a school-facing or DSL engagement context.Familiarity with funder compliance and mandatory reporting requirements.Experience working in or alongside a charity restructure.Understanding of safeguarding practice in a training or youth-work environment.Experience using Xero, Canva or Google Workspace.
KEY PERFORMANCE INDICATORSMeasure and Indicator of Success
Client relationship quality: Positive client feedback; repeat bookings; timely responses to queriesProject delivery against plan: Sessions delivered on schedule; Monday.com records kept currentFunder reporting compliance: Reports submitted on time and signed off without errorsSchool recruitment targets met: Booking numbers achieved within agreed project timelinesCross-functional collaboration: Positive feedback from Programs, Operations and Lead Facilitator
Job details:
Reports to: Director of OperationsDirect reports / oversight: Training Delivery CoordinatorConsultant: rolling 12-month consultancy / fixed-term contract. This engagement will continue on an ongoing basis subject to business needs and individual performance.Consultancy rate: £29K-£32K- Dependant on experienceLocation: Birmingham B7 4BB - Hybrid remote
To apply please attach your CV to the link provided.....Read more...
Are you passionate about supporting people and creating engaging experiences that help shape future opportunities? Join an innovative team, coordinating events that connect prospective students with their next steps. In the Recruitment & Events Coordinator role, you will be:
Planning and delivering recruitment events including Open Days, Applicant Days, school/college events and virtual sessions Coordinating venues, schedules, staffing, communications and resources to ensure successful events Working with internal teams, schools, colleges and external partners to support engagement activities Creating event plans, timelines and supporting materials, as well as completing post-event reviews Supporting marketing activity, registrations, feedback gathering and accurate record keeping
To be successful, you will need:
Experience working with young people, education, communities or in a customer-focused environment Strong organisational skills with excellent attention to detail and the ability to manage multiple priorities A proactive approach with the confidence to use initiative and work independently Excellent communication skills with the ability to build positive relationships with a range of stakeholders Confidence using Microsoft Office and digital platforms, with flexibility to support occasional evening/weekend eventsThe ability to drive would be an advantage due to the travel to various locations and events
This role would suit someone with a background in education, school liaison, youth work, community engagement or student support, who is organised, proactive and enjoys building relationships.This is a temporary role until September 2026, working full time (37 hours per week, Monday–Friday).You'll be based in Wrexham, travelling to various places with occasional weekend events (time off in lieu provided).Hourly rate starting from £14 - £17 per hour (depending on experience), plus benefits including weekly pay and holiday accrual.If you have experience supporting people, coordinating activities or delivering engaging events and are looking for a role where you can make a difference, we’d love to hear from you.....Read more...
Plan and lead engaging activities - from fun group sessions (like arts & crafts, games, or gentle exercise classes) to one-on-one moments that reflect each resident’s interests
Empower independent living: encourage and help our residents to stay active and connected
Support residents to connect with their local community - for example, arranging outings, bringing in local volunteers/entertainers, or simply helping someone facetime with family
Champion choice - above all, enable our residents to live life on their own terms - whether it’s helping someone continue a beloved hobby or try something new, you listen to what matters to them and make it happen
You’ll be working in a single location as part of our Retirement Community team
(If you’ve been a Wellbeing Assistant, Activities Coordinator, Lifestyle Facilitator or have experience helping others live life to the fullest, we’d love to hear from you! This role goes by many names - what matters is your passion for people.)
Your rewards:
You deserve more than the basics. That’s why, alongside 25 days’ annual leave pro rata (rising to 30 with service, plus bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme matched up to 5%, we offer a package to help you thrive:
Growth and development – fully-funded training and ongoing development opportunities – we’ll help you gain new skills and achieve industry qualifications, opening doors to your future career
Inclusive culture and flexibility – work in an environment where everyone belongs – with flexible working options, a Youth Panel, and active staff networks (LGBTQ+ Network “PRISM”, Disability, Race Equality, and Parent network) to support you; we celebrate diversity and will make sure you can be your authentic self at work
Lifestyle perks – save money with exclusive retail discounts, a Cycle to Work scheme, and salary sacrifice options
Health and wellbeing support – enjoy free access to Aviva Digicare+ (virtual GP appointments) and confidential Employee Assistance Programme support for medical, financial, and legal advice, plus short-term counselling when you need it
Company-paid life insurance
Parental leave arrangements, paid volunteering days, and annual leave purchase scheme
Some rewards are subject to a qualifying period or other criteria – visit our website for more information
What your apprenticeship includes:
A mixture of face to face and skype/phone catch ups every 4 - 6 weeks to discuss feedback and progress
A mixture of on and off the job training, including workshops and webinars
Reviews every 12 weeks with your Line Manager and apprenticeship Trainer
The chance to get Functional Skills in English and maths (if you don’t already have GCSE)
Training Outcome:
Move into a permanent contract as a Customer Supporter
Employer Description:We were set up more than 50 years ago and now provide housing and care in England and Scotland to more than a quarter of a million people. We exist to serve our customers and communities.
Our mission is to build affordable homes and sustainable communities where people choose to live.
We are a not-for-profit housing association, which means we don’t make profits for shareholders. Instead we invest all the income we make – every penny – into delivering on our social purpose.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,Attention to detail,Customer care skills,Team working....Read more...
