Working within Sandwell MBC - Registration Services, your duties will include:
Duties will relate to the registration of all births, stillbirths, deaths, marriages, civil partnerships, burials, cremations, exhumations and memorials in Sandwell. Attendance at marriage, civil partnership, civil ceremonies and funerals at various approved premises and council managed facilities within the borough
You will be meeting members of the public, face to face on a daily basis
You will cover a wide range of duties, to include, searching and data input of historical indexes, preparation of certified copies of entries, dealing with enquiries from the public either in person, by telephone, email or in writing and reception duties
To support the meeting, advising and supporting of the bereaved on all aspects and services relating to their loss
To liaise with other staff in the organisation of cremations, interments and the management of memorials
To assist with cashiers duties and in the day-to-day management of the cash receipting system, taking sums of money for certificates, searches and services supplied by the Registration Service by cash, cheque or credit card
Assist with the raising of invoices and orders, receipting cash and issuing receipts
Carrying out word processor duties as required. This will include entering paperwork on to a bespoke administration system to a daily deadline, and the production of legal documentation in connection with the services provided
Assist in meetings with the bereaved and the provision of funeral services and memorials
The duties allocated to this post are such that the employer may from time to time expect the post holder to co-operate in undertaking these duties outside normal working hours, in which case time off in lieu will be given
To ensure that the Council's administrative procedures, systems, standing orders and financial regulations are adhered to
To comply with policies of Sandwell MBC
To carry out any other duties relevant to the post
Training:Customer Service Practitioner Level 2.
The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. The apprenticeship will also include a proportion of 20% Off the Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Fire Awareness, Prevent, Safeguarding, Data Protection & Cyber Security and Equality & Diversity.Training Outcome:This apprenticeship is a fixed term 15-month contract. However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday - Friday 9am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Neat handwriting,Maintain confidentiality,Data Protection,Flexible attitude....Read more...
