Job Title: Customer Care AdministratorLocation: Woolpit, SuffolkEmployment Type: Full-Time, PermanentWorking Hours: 37 Hours a weekSalary: Competitive, depending on experience About Us:Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and wardrobe systems to the new build sector. The Role:Working in our Customer Care department, this varied role is ideal for a personable and organised individual with previous experience in a customer care role, preferably in the new build sector.Offering an excellent salary based on experience, a friendly working environment with a great team to work with, and a variety of company benefits, we have an exciting opportunity for a Customer Care Administrator to work alongside the Customer Care Supervisor. Key Responsibilities:
Assisting with booking appointments with customers in occupied propertiesCoordinating with our Service Engineers to attend appointmentsRaising delivery notes and invoicesUpdating information on to our systems for feedback to the principle contractorsDealing with incoming calls and email enquiries in a professional and friendly mannerTaking information from the SAPs system and updating jobs on our and the principal contractors systemManaging your own workload as well as working with the team to ensure the workload is covered
What we're looking for:
Previous experience in a customer care or administrative role is desirableYou must be very organised with good attention to detailYou will be a personable and adaptable individualStrong interpersonal and communication skills via email and telephoneAble to work well within a team as well as independentlyGood time managementExcellent computer skills including Excel. Sage experience would be an advantage, however training will be given
What We Offer:
29 days holiday inclusive of bank holidays, with 1 extra day per year of service up to a maximum of 33 days per annumFriendly working environment with a great teamCompany benefits....Read more...
Provide full time reception support throughout the week
Greet young people, visitors, staff and training course attendees, ensuring that they are welcomed to the company and that the VISIPOINT system is accurately maintained
Answer telephone calls, emails and postal enquires in a timely, polite, and efficient manner
Ensure meeting rooms are set up in a professional, welcoming manner to accommodate training and internal/external meetings
Monitor company CCTV monitors and report safeguarding matters promptly
Sort and distribute incoming post and parcels, organise, and send outgoing post
Photocopy and print various documents - scan and upload documents to various databases
Book meetings and appointments as and when required for colleagues
Manage calendars, schedule appointments, and coordinate meetings
Open and lock up reception at the beginning/end of each day, ensuring rooms are left well presented, windows and lights are closed/switched off and keys are safely locked away
Support and be a part of the first aid and fire marshal team, being aware of the protocols for each
Support Senior Administrators and heads of departments within the organisation with clerical duties
Minute any relevant meetings as and when required and produce good quality sets of minutes which will be shared within the community and sometimes to the wider community and external professionals
All general admin support via a Microsoft package, word, excel, outlook etc to include but not limited to producing accurate spreadsheets, reports and databases to support team management
Ordering and facilitating lunches and refreshments for training and meetings
To support with purchasing and maintaining supplies for each department
Creating and maintaining effective paper and electronic filing systems and ensuring all records are up to date
Assist with data entry tasks, ensuring accuracy and completeness of information
Demonstrate a commitment to safeguarding and promoting the welfare of young people in line with appropriate legislation and company policies
Maintain confidentiality
Such other duties that may be deemed appropriate
Training:
Business Administrator Level 3 Apprenticeship Standard
Online monthly workshops, with two team building workshops held in person
Trainer visits the apprentice in the workplace
Training Outcome:
Potential full-time, per annum, position
Employer Description:Channels & Choices is an award winning, dynamic company specialising in children’s residential care, Fostering and Education based in South-East Kent. OFSTED judge their services as ‘Good’ or ‘Outstanding’. They specialise in working with children who have experienced trauma, most will have an attachment disorder. Creating a secure base for all the children in our care and focus on achieving the best outcomes for these children.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Initiative,Patience....Read more...
