Job Title: Customer Care AdministratorLocation: Woolpit, SuffolkEmployment Type: Full-Time, PermanentWorking Hours: 37 Hours a weekSalary: Competitive, depending on experience About Us:Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and wardrobe systems to the new build sector. The Role:Working in our Customer Care department, this varied role is ideal for a personable and organised individual with previous experience in a customer care role, preferably in the new build sector.Offering an excellent salary based on experience, a friendly working environment with a great team to work with, and a variety of company benefits, we have an exciting opportunity for a Customer Care Administrator to work alongside the Customer Care Supervisor. Key Responsibilities:
Assisting with booking appointments with customers in occupied propertiesCoordinating with our Service Engineers to attend appointmentsRaising delivery notes and invoicesUpdating information on to our systems for feedback to the principle contractorsDealing with incoming calls and email enquiries in a professional and friendly mannerTaking information from the SAPs system and updating jobs on our and the principal contractors systemManaging your own workload as well as working with the team to ensure the workload is covered
What we're looking for:
Previous experience in a customer care or administrative role is desirableYou must be very organised with good attention to detailYou will be a personable and adaptable individualStrong interpersonal and communication skills via email and telephoneAble to work well within a team as well as independentlyGood time managementExcellent computer skills including Excel. Sage experience would be an advantage, however training will be given
What We Offer:
29 days holiday inclusive of bank holidays, with 1 extra day per year of service up to a maximum of 33 days per annumFriendly working environment with a great teamCompany benefits....Read more...
Providing initial triage of service requests and identifying the appropriate IT resources
Logging, monitoring and tracking incidents through the call management system
Providing first-line resolution for hardware, software and application issues
Escalating incidents and service requests in line with service level agreements
Keeping users informed of progress and ensuring excellent customer service
Supporting desktop hardware, operating systems and business applications
Assisting with desktop asset management
Contributing to service improvement by analysing call trends and identifying recurring issues
Adhering to IT policies, information security standards and health and safety requirements
Supporting the wider work of the IT Services department where required
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:This apprenticeship provides a strong foundation for a long-term career in IT. On successful completion, there may be opportunities to apply for permanent roles within the IT Services team, subject to performance and organisational needs.
Potential career pathways include:
Desktop Support Analyst
IT Support Technician
Application Support Analyst
Infrastructure or Systems Administrator
You will gain valuable experience within a respected national organisation, developing both technical expertise and professional skills to support future career progression.Employer Description:The Royal College of Physicians (RCP) is a professional membership body for hospital doctors, with over 40,000 members in the UK and internationally. Founded in 1518, we work to improve patient care and reduce illness through education, influence and collaboration.
We are committed to creating an inclusive, supportive workplace where our values – taking care, learning and being collaborative – guide everything we do.Working Hours :Standard working hours are on a rota to cover between 8am and 6pm, Monday to Friday. Exact shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
