1st Line Support Engineer
Managed Service Provider, Flex Working
Maidstone, Kent
£22-24,000
The Atlas Recruitment Group are currently helping an established but growing Managed Service Provider to search for a 1st Line Support Engineer to work from their Maidstone offices on a permanent basis.
The organisation provides a range of technical services to businesses across the South East, primarily across London and Kent; this includes remote IT Support, on-site services, Cyber Security, Software Development and much more so you will join a highly technical evironment and be surrounded by experienced industry professionals.
As a 1st Line Engineer, you will gain the responsibility and autonomy to work across both 1st and 2nd Line support, giving you the opportunity to build a broad technical skillset in a fairly short amount of time. You will also not be limited to working across a Service Desk, but also work across hands-on project-based work including occasional customer site visits.
On a day-to-day basis you will be working closely with the Microsoft Stack and will be supporting and using the below technologies:
Microsoft Windows 7-10, Office 365, Exchange, Windows Server, Active Directory, Group Policy
Networking: TCP/IP, DNS, DHCP, VPN, Firewalls, Switches, Routers
VoIP and mobile phone support
This role will suit either someone with an industry certification such as a CompTIA as well as someone with a couple of years industry experience.
If this sounds of interest and you would like to discuss further, please apply with your recent CV and we’ll be in contact within 24 hours. ....Read more...
JOB DESCRIPTION
Job Title: Technician II, Client Services
Job Code:
Location: Pleasant Prairie, WI - Kenosha, WI
Department: IT
Reports To: Jason Worley
Direct Reports/Manages others:
Schedule: Onsite 5 days a week, Monday - Friday Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
Summary:
The Technician II is responsible for maintaining, supporting and troubleshooting desktop, laptop, RF handhelds, and mobile devices, as well as providing end user support. Primary functions also include the tracking of leased assets, and the proactive analysis of currently deployed technology and provide recommendations for future optimizations. Assist with SOX compliance, and general IT security best practices. Also assists with non-endpoint related projects such as site upgrades (wireless and wired networks, phone system, etc)
Responsibilities: Evaluate incoming tickets to identify patterns, analyze current toolset and gather end-user requirements to provide recommendations for optimization. Manage incoming support tickets from end users, including documenting details, providing troubleshooting steps and resolution. Install, maintain and support end user software. Manage the end point lifecycle process and make recommendations for optimization. Lead efforts, and provide guidance on, defining the future end point strategy. Manage the tracking of leased assets and the configuration of new leased equipment. Manage End Point vendor relationships. Participate in on-call support rotation as needed. Assist with other facets of IT Infrastructure operations as needed. Anticipates and prevents problems and roadblocks before they occur. Analyze and correlate data to identify issues, trends, or exceptions to drive improvement of results and find solutions. Facilitate information to the management as required, including producing and delivering various dashboard, metrics, and other reports.
Qualifications:
3 to 5 years of experience with imaging, maintaining, and troubleshooting desktops, laptops, and mobile devices 3 to 5 years of technical knowledge of Microsoft Windows and MAC OS operating systems 3 to 5 years of experience with troubleshooting the Microsoft Office suite of applications 3 to 5 years of experience with Microsoft Office 365 administration 3 to 5 years of experience with Microsoft Entra administration 3 to 5 years of Microsoft Server Active Directory administration Knowledge of RF Guns and Label Printers Knowledge of TCP/IP principals, including DNS and DHCP Ability to manage and deliver multiple priorities in a constrained timeline. Ability to identify business and IT technical requirements. Ability to support cross-team collaboration to ensure your focus area integrates with the overall solutions. Excellent oral and written communication Strong problem-solving skills, attention to detail and the ability to work independently and as part of a team in agile discipline.
Targeted Salary Range: $55K-65K
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online!....Read more...
Placement 1 – Service Operations - 12 Months
Knowledge discovery, creation and sharing to facilitates IT professionals and the end-customer to view information as and when required.
Handling changes to the corporate IT infrastructure and operation.
Practice focused on planning, coordinating, and controlling software releases, updates, and changes within an organisation's IT infrastructure.
Respond to an unplanned event or service interruption and restore the service to its operational state.
Monitoring and event management including identification and categorisation of monitoring requirements with resolver groups.
Using PowerBI tools to create and manage dashboards for statis across Technology Service Operations.
Learning the principles and techniques for the Continual Service Improvement.
Join project Development & Sprint teams to experience Agile Methodology and ways of working.
Supporting the delivery of assigned service delivery outputs (e.g. demand, capacity, performance management, cost of services, processes, supplier and contract management etc) across the lifecycle of the contract, ensuring adherence to the agreed Service Level Agreements (SLAs) within the CSS contract.
Building relationships with both supplier and internal teams to deliver and improve the services delivered by the supplier.
Placement 2 – End User Computing – 3 months
Third Line Citrix Support where you work with a team to act as the final point of contact for complex technical issues, ensuring timely resolution and the minimisation of downtime.
Third Line Identify Management including setting up domains. keeping AD organised and healthy, properly managing Group Policy and Security Policy.
Packaging and Build Management working with the team on sequencing and packing applications. Working along the team on migration to Windows 11.
Placement 3 – Transport Services - 3 Months
Support Asset Management Systems such as Maximo, Ellipse and Mobile applications.
Responding to and resolving incidents across a range of LU, Surface and RFLI Asset Management Applications.
Experience day to day activity within key transport control centres.
Placement 4 – Payments Service - 3 Months
Spend time with Assurance team visiting TfL stations.
Spend time with Bus teams visiting bus garage.
Learning London Cycle Hire system, including backoff.
Learning equipment used by TfL customers and staff.
Training:You will be working towards a Level 3 qualification in I.T Solutions Technician.
Whilst on the scheme, we’ll support your technical development through a wide range of on-the-job practical experiences and placements. We’ll also support your professional development through a combination of classroom-led training courses, online training courses, mentoring opportunities and structured networking opportunities.
You will receive one-to-one support throughout the programme from your scheme sponsor and your Line Manager.
We also have an established Graduate and Apprentice Committee as well as an Alumni group, these groups are powerful networks in developing your understanding of the organisation, different apprenticeship schemes and opportunities to develop your career.
Many current graduates and apprentices believe this to be a powerful support network and they often hold apprentice only events that are very beneficial to your continued learning.
Training Outcome:Upon successful completion of this scheme, you could roll-off into any of the Service Management areas as a Service Analyst, Application Engineer, Service Reporting Analyst which could lead to further career development opportunities such as Support Analysts and to ultimately Senior Application Engineers and beyond.Employer Description:At TfL, our work goes beyond transport. We keep London moving – day in, day out. We’re about building stronger connections, and helping people do more of what they love. From sustainable futures to post-pandemic economic recovery, we’re constantly breaking new ground, and taking innovation to new heights. For our people, this is more than just a job. Our apprentices are pioneers, frontrunners, and mentors. And, with a culture built on support and flexibility that puts wellbeing first.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working....Read more...
