We currently have an urgent vacancy for a Service Desk Support Analyst on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
? Experience of working in 1st / 2nd line Service Desk support role
? Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
? Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
? Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
? Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
? Desktop and browser security components: including site security certificates, firewalls and anti-virus
? Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
? Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
? Ability to multitask across multiple incidents, be organised and have a ke....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Support Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
? Experience of working in 1st / 2nd line Service Desk support role
? Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
? Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
? Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
? Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
? Desktop and browser security components: including site security certificates, firewalls and anti-virus
? Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
? Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
? Ability to multitask across multiple incidents, be o....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
? Experience of working in 1st / 2nd line Service Desk support role
? Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
? Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
? Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
? Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
? Desktop and browser security components: including site security certificates, firewalls and anti-virus
? Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
? Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
? Ability to multitask across multiple incidents, be organised....Read more...
An exciting opportunity has arisen for an experienced AWS Engineer / AWS Systems Administrator to join a growing Global IT & Security team supporting a highly technical engineering organisation.
This role would suit someone from a systems administration background with strong exposure to DevOps principles, cloud infrastructure, and automation. You will work closely with engineering teams to understand their technical requirements and deliver robust, secure, and scalable solutions across cloud and on-prem environments.
Your primary focus will be the configuration, management, and ongoing maintenance of a growing AWS estate, alongside broader IT and infrastructure responsibilities.
Key Responsibilities
- Configure, manage, and maintain AWS environments, including VPCs, IAM, EC2, networking, and storage
- Support existing AWS-based projects and deploy new cloud infrastructure
- Implement automation and infrastructure as code using tools such as Ansible and Terraform
- Install and configure Linux and Windows virtual machines
- Proactively maintain, optimise, and support cloud and on-prem infrastructure
- Contribute to cost management, security patching, and compliance
- Support wider IT operations, including on-prem servers, SaaS platforms, and networking
- Perform backup and disaster recovery testing
Essential Skills & Experience
- 5+ years experience in a commercial IT or infrastructure role
- Strong experience managing Linux and Windows environments (build, deployment, software management, reporting)
- Experience with software deployment
- Configuration management and automation across Linux and Windows (e.g. scripting, Group Policy, Ansible)
- Hands-on AWS experience supporting live production environments (practitioner level or above)
- Networking fundamentals, including VPNs
- Familiarity with version control, ideally Git
- Proactive, self-starting, and able to work autonomously
- Strong communication skills and ability to collaborate within a team
Desirable Skills
- Experience supporting CI/CD or QA pipelines
- Strong hands-on experience with Ansible and/or Terraform
- Broad foundational knowledge of Windows and Linux platforms
- Understanding of IT frameworks and best practices (e.g. ITIL, Scrum)
- Exposure to Microsoft Azure
- Experience working within the space, aerospace, or advanced engineering sectors
Whats On Offer
- Flexible working around core hours
- Hybrid working
- Optional 9/75 working pattern
- 25 days annual leave (rising to 28) plus bank holidays
- Life insurance and long-term sick pay
- Private healthcare (taxable benefit)
- Relocation support
- Visa sponsorship considered
- Modern office and technical facilities
- Regular social events
This is an excellent opportunity to work at the intersection of cloud infrastructure, security, and advanced engineering, with real ownership and the chance to make a tangible impact in a technically demanding environment.
TT....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Support Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
Devops Engineer to work on web application platform software development delivery working towards automated deployment focussing on SAN storage, networking, security, scalability and resilience.
Key skills
Linux and Windows server administration.
Scripting: GoLang, Python, Ruby, Bash, Perl, PHP, PHP, LAMP/LNMP and openstack
Web hosting
Enterprise server environment.
HTTP
Any of the below would also be beneficial:
CentOS, Ubuntu, Debian, Ansible, Saltstack, Go, Python, Bash, Perl (legacy), LAMP stacks, Openstack, Docker, Openshift, Git, Gitlab, GitlabCI, Elasticsearch, Zabbix, Redis, RabbitMQ, Ceph, DRBD, Pacemaker, haproxy, nginx, PostgreSQL, Kong, Proxmox ....Read more...
Devops Engineer to work on web application platform software development delivery working towards automated deployment focussing on SAN storage, networking, security, scalability and resilience.
Key skills
Linux and Windows server administration.
Scripting: GoLang, Python, Ruby, Bash, Perl, PHP, PHP, LAMP/LNMP and openstack
Web hosting
Enterprise server environment.
HTTP
Any of the below would also be beneficial:
CentOS, Ubuntu, Debian, Ansible, Saltstack, Go, Python, Bash, Perl (legacy), LAMP stacks, Openstack, Docker, Openshift, Git, Gitlab, GitlabCI, Elasticsearch, Zabbix, Redis, RabbitMQ, Ceph, DRBD, Pacemaker, haproxy, nginx, PostgreSQL, Kong, Proxmox ....Read more...
JOB DESCRIPTION
Job Title: SAP Basis Consultant
Experience Level: 5-8 years
Work Hours: Flexibility to work outside of standard office hours as needed for production tasks.
Job Overview:
We are seeking an experienced SAP Basis Consultant who can manage SAP Basis activities independently. The ideal candidate should be proficient in handling SAP databases such as Oracle (Primary), SAP HANA (Primary), and DB2 (Secondary), with a solid grasp of Linux and Windows operating systems, as well as networking and storage infrastructure.
Key Responsibilities:
Perform SAP system monitoring and resolve technical issues.
Administer SAP background jobs, transport management, and client administration.
Conduct performance optimization and system troubleshooting.
Carry out SAP database refreshes, system copies, kernel upgrades, and SAP installations.
Manage database administration for Oracle, SAP HANA, and DB2 environments.
Support SAP archiving processes and procedures.
Provide SAP security and role design expertise.
Set up and maintain IBP CI-DS, including task promotions.
Configure and troubleshoot SAP Cloud Connector.
Collaborate with cross-functional teams on SAP operations and enhancements.
Preferred Skills & Experience:
Deep understanding of SAP architecture and Basis components.
Experience with SAP security audits, IBP roles, SAP BTP, and Charm administration is a plus.
Proven ability to work independently in a fast-paced environment.
Strong problem-solving and analytical skills.
Additional Requirements:
Availability to work during non-business hours for critical production tasks.
Excellent communication skills and ability to coordinate with global teams.
Nice to Have:
Hands-on experience in SAP BTP and SAP ChaRM (Change Request Management).
Prior involvement in audit activities related to SAP systems.
Qualifications:
Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
5+ years of SAP Basis administration experience.
Strong knowledge of SAP NetWeaver, S/4HANA, and related components.
Experience with system refreshes, upgrades, and migrations.
Proficiency in database administration (HANA, Oracle, DB2 or SQL Server).
Familiarity with OS administration (Linux/Windows/Unix).
Exposure to SAP Solution Manager.
Knowledge of SAP Security and GRC is a plus.
Experience in SAP RISE environment is a plus.
Excellent problem-solving, troubleshooting, and analytical skills.
Strong communication skills to interact with business stakeholders, auditors, and IT teams.
Ability to work independently and manage multiple priorities in a fast-paced environment. Ability to adapt to evolving cloud technologies and security threats.
Experience working in large enterprise environments.Salary Target Range: $80,000 - $100,000, bonus eligible
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis.
Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online!....Read more...
Assist in providing first-line technical support to internal users via phone, email, and in-person
Learn to diagnose and resolve basic hardware, software, and network issues across Windows, macOS, and mobile platforms
Help install, configure, and maintain desktops, laptops, printers, and other peripherals
Support user account setup and permissions in Microsoft 365 and Active Directory
Participate in monitoring IT systems and maintaining performance
Document support issues and resolutions in the ticketing system
Assist with onboarding/offboarding processes, including device setup and account provisioning
Learn to troubleshoot VPN, connectivity, and collaboration tools for remote users
Shadow IT team members on infrastructure upgrades and projects
Follow IT policies, security protocols, and data protection guidelines
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:The Deck Enterprises is a London-based clothing retailer specialising in high-end, tailored and premium apparel. Operating under the Knatchbull brand from Savile Row, the company focuses on offering specialised, boutique fashion with an emphasis on quality and craftsmanship. Founded in 2018, it continues to operate as a small, privately owned business in the UK fashion sector. Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Problem solving skills,Team working....Read more...
Technical Support:
Provide first-line and second-line IT support for employees, including diagnosing and resolving hardware and software issues.
Assist in the installation, configuration, and maintenance of IT systems, including servers, workstations, and networking equipment.
Perform troubleshooting and repair for computer hardware, software, peripherals, and operating systems (Windows, MacOS, Linux, etc.).
Handle user requests and service tickets in a timely and professional manner.
Assist with the maintenance and management of the organization’s network infrastructure, including routers, switches, firewalls, and VPNs.
Support backup and recovery operations to ensure data integrity and availability.
Monitor system performance, resolve issues, and make recommendations for system improvements.
Participate in the deployment of software updates, security patches, and system upgrades.
Project Assistance:
Support IT projects by assisting with system implementations, migrations, and upgrades.
Help with the setup and configuration of IT equipment for new users and departments.
Collaborate with senior IT staff in the planning and execution of internal IT projects.
Documentation & Reporting:
Maintain accurate records of hardware and software inventory, system configurations, and IT procedures.
Assist in the creation and updating of user guides, FAQs, and other documentation.
Provide reports on system performance, support metrics, and project progress as required by the IT team.
Security & Compliance:
Assist in ensuring IT security standards and policies are adhered to, including password management, data encryption, and anti-virus software.
Support the implementation of organizational security measures to protect against cyber threats.
Participate in IT audits and compliance checks.
Training:An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studyingTraining Outcome:Upon successful completion of the apprenticeship, there the possibility of a full-time role available for a hard-working apprentice, and potential to specialise in areas such as cyber security, networking or provisioningEmployer Description:We’re proud to design, cut, knit and sew our clothes here in the UK. As well as keeping our environmental impact low, this allows us to craft each piece to the perfect fit and bring you beautiful, enduring styles to enjoy this season and next.Working Hours :Monday - Friday
9am till 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Cloud Engineer – A Growing FinTech Business - Linz, Austria
(Tech stack: Cloud Engineer, AWS, Azure, GCP, Citrix, Terraform, Ansible, Docker, Kubernetes, Jenkins, Git, Python, Bash, Networking, Security (IAM, VPC), Serverless Computing, Cloud Storage, Cloud Databases, Load Balancing, Monitoring (CloudWatch, Azure Monitor), Identity and Access Management (IAM), Automation, M365, Cloud Cost Management, High Availability, Disaster Recovery, Cloud Architecture, API Gateway, Containers, DevOps in the Cloud, Cloud-native Security, Cloud Engineer)
We have several fantastic new roles for Cloud Engineer (AWS, Azure, Kubernetes, GCP, Linux, Windows) to join an ambitious Engineering company. This is your chance to work with the brightest minds in Engineering. Our latest product release has revolutionized the way people perceive engineering solutions and empowered companies to deliver personalized, scalable, and unparalleled frameworks for their clients. With our cutting-edge technology, we have transformed the engineering industry, providing innovative solutions that surpass current market standards. Join our team and be part of shaping the future of engineering.
Our client is looking for passionate Cloud Engineer candidates with experience in some or all of the following (full training will be provided to fill any gaps in your skill set): AWS, Azure, GCP, Citrix, Terraform, Ansible, Docker, Kubernetes, Jenkins, Git, Python, Bash, Networking, Security (IAM, VPC), Serverless Computing, Cloud Storage, Cloud Databases, Load Balancing, Monitoring (CloudWatch, Azure Monitor), Identity and Access Management (IAM), Automation, M365, Cloud Cost Management, High Availability, Disaster Recovery, Cloud Architecture, API Gateway, Containers, DevOps in the Cloud, Cloud-native Security).
This is your opportunity to be part of a new, technically challenging project and to be involved in the creation of a new application from scratch. Engineering is booming and our client are fast becoming a leader of this market!
All Cloud Engineer positions come with the following benefits:
Shares in the company.
Pension scheme (8%).
3 hours ‘free time’ each week to investigate new technologies.
An annual training allowance of CHF 4,500.
27 days holiday (excluding Public Holidays) plus your birthday off.
Flexible working hours.
Location: Linz, Austria/ Hybrid Working
Salary: €50,000 - €70,000 + Bonus + Pension + Benefits
Applicants must be based in Austria and have the right to work in Austria.
NOIRAUSTRIAREC
NOIREUROPEREC
NOIREURNET....Read more...
The apprentice will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams. You will report directly to the 2nd Line Team Leader who works within the Customer Services Department. You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team.
The apprentice will join the 1st Line Team providing administrative and remote support to our fast-growing customer base. You will report directly to the 1st Line Team Leader who works within the Customer Operations group. You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team. You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself.
General Skills & Experience:
Strong customer care and client facing skills
Good verbal and written communications skills
Excellent telephone manner
Organised, focused and rigorous
Proven problem-solving skills
Able to work in a team environment
Must have desire and ability to develop new skills on the job
Strong team focus and ability to work with and without direct supervision
Attitude:
Mature attitude in a professional environment
Desire to be a team player
Looking for challenges and solutions
Promotes customer service
Can do’ attitude
Sense of humour
Technical Skills - An awareness of:
IT hardware
Windows operating systems
Microsoft Office
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:Virtual IT was created to provide a best-in-class corporate IT infrastructure and service solutions to SMEs, and since then we have grown to a team of nearly 100 employees. Headquartered in North West London and with offices across the south-east, we are among the leading Managed Services Providers in the South of England, supporting over 700 organisations and tens of thousands of users with their IT and cyber security needs.
Our experienced and structured teams deliver a comprehensive range of IT services including, cutting-edge Cyber Security, Helpdesk & On-Site IT Support, Cloud and Modern Workplace solutions, and Communications solutions. These solutions are always carefully tailored to our clients, enabling them to get the best from their IT, with solutions that can scale harmoniously with their business.Working Hours :Monday - Friday (9:00am - 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Passion for ICT,Motivated,Positive attitude,Hard-working,Hardware and software,Troubleshooting,Windows 11 operating system....Read more...
The aim of this role, once you are qualified is to be the go-to person for maintaining, optimising and supporting Kingfisher Windows' IT systems across the business. From troubleshooting hardware and software issues to working with industry-specific applications, you'll play a key role in keeping operations efficient, secure and compliant.
Over the period of your apprenticeship, you will start to learn how to undertake the following tasks:
Provide day-to-day IT Support for staff across multiple departments, managing and prioritising workload effectively
Maintain and optimise business-critical applications including Window Designer and LogiKal (Training will be provided on these systems)
Manage and support database systems
Install, configure and maintain workstations, mobile devices, printers, scanners and other peripherals
Oversee hardware, network and server infrastructure
Maintain user accounts, folder permissions and IT policies
Assist with system upgrades, integrations and process improvements
Develop and maintain bespoke software and reports to support operational needs
Ensure network security through antivirus management, Windows updates and best-practice protocols
Support compliance and audit requirements through robust IT processes and documentation
Undertake project work and other reasonable tasks to support business objectives
Training:The successful candidate will work towards a Level 3 Information Communications Technician Qualification, which will take 18-months plus EPA (End Point Assessment).Training Outcome:Progression onto a full-time role within the business.Employer Description:EN:Able Futures, award-winning Shared/Flexi Job apprenticeship service will support you through your apprenticeship journey and professional development. We employ our apprentices directly and are listed on the Flexi Job Apprenticeship Register. We work with hosts in Yorkshire and the North East to provide apprentices in the construction and civil engineering industry.Working Hours :Monday to Friday 09:00 - 17:00
(Start and Finish times are flexible, as long as the core hours of 09:00 and 15:00 are met)Skills: Communication skills,Attention to detail,Problem solving skills,Team working....Read more...
Key Responsibilities:
Support the IT team in the resolution of escalated IT issues.
Onboarding of staff - to set up new users' accounts and profiles and deal with password issues. Assist with the deployment and rebuilding of workstations as required.
Responsible for IT asset ordering against authorised Purchase Orders, asset preparation, management, testing and deployment/shipment of IT and related equipment across Netcall and its customer base.
Management and diagnosis of faulty hardware including returns to the manufacturers and suppliers if appropriate.
Manage and order new inventory and maintenance stock to service the above.
Support of the existing office infrastructure including the physical network, networked devices and servers.
Perform regular (daily, weekly and monthly) IT administration tasks e.g. data backups, VPN configuration, automated process checks as assigned.
Work on the internal helpdesk ticket queue to resolve staff issues.
Manage identity lifecycle (Joiners, Movers, Leavers) in Active Directory and Entra ID.
Administer Microsoft 365 services (Exchange Online, Teams, SharePoint) and Intune for device compliance.
Ensure timely vulnerability patching of user assets (laptops, desktops, servers) to meet departmental security compliance and patching targets.
Support ITIL processes including Incident, Problem, and Change Management.
Assist with IT projects and roadmap deliverables.
Knowledge and Experience:
Able to competently use a PC for routine and reasonably complex tasks.
Able to install, configure and support server-based products and Microsoft Operating Systems.
Able to install, configure and replace if necessary IT components and software.
Able to install and configure IT local and/or wide area networks for Netcall and/or Netcall customers.
Able to complete product and end user documentation having carried out product and project testing from a pre-defined test specification.
Able to deliver IT support and/or training to customer end users.
Able to install and administer Windows servers, and understand Microsoft Windows backend networks & server administration e.g. DHCP, WINS, DNS, Active Directory, Domain accounts & permissions, file permissions & shares.
An understanding of Networking – e.g. IP packets, WAN, router, firewall, and the following third party back-office solutions:
UPS.
Anti-virus.
VPN technologies.
Experience with Microsoft 365 administration and endpoint management (Intune, Autopilot).
Knowledge of patch management tools and processes (e.g., Windows Update, Intune compliance policies, third-party patching solutions).
Basic cybersecurity knowledge (MFA, phishing response, patching).
Familiarity with the use of PowerShell for automation and troubleshooting.
Familiarity with remote support tools and hybrid work technologies.
Able to:
Work in a technical customer facing role.
Document system configurations and end-user procedures following testing and implementation.
Demonstrate excellent communication skills (oral and written) in order to communicate effectively with our customers and within the Company.
Operate as a flexible, positive, self-motivated and a diligent hard working team player with a ‘Can-Do’ attitude.
Training:As part of the Level 4 Network Engineer Apprenticeship Standard, you’ll be on a fast track to an industry-recognised qualification and your dedicated industry coach will support you through a blended approach that will include remote, in-person, 1-2-1 and group learning.Training Outcome:Potential full-time position for the right candidate after completion of apprenticeship.Employer Description:Netcall is where people and AI come together to make work smarter, faster and more human. Our trusted AI-powered platform unifies automation and communication, so teams can work smarter, serve customers faster and drive lasting transformation.Working Hours :8.30am to 5pm or 9am to 5.30pm, 1 hour lunch, 37.5 hours a week. Days to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
2nd Line Support Engineer – Milton Keynes5 Days per week onsite - £35,000 - £38,000 per annum2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops.Key skills:
Strong 2nd Line support experience
Conduct administration tasks for server operating systems.
Collaborate with RDS, Citrix, and Hyper-V technologies.
Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices.
Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc.
Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA.
Administer backup technologies and antivirus/security software.
Execute cable patching and utilize remote access tools.
Leverage ITSM tools for streamlined service delivery.
Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks.
Possess outstanding customer service and communication aptitudes.
Display a fervent dedication to their profession and a commitment to delivering superior client-centric service.
Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.
Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment agency regarding this vacancy....Read more...
Role Overview We’re looking for an IT Apprentice – Service Desk Technician to join our IT Support Team in Leeds. This is a full-time, entry-level role with full training provided. You’ll help our customers with their day-to-day IT issues and learn how a professional service desk operates.
What You’ll Do (with support and training)
Answer customer queries by phone, email and remote support tools
Log tickets in our system and keep them up to date
Help to troubleshoot basic IT issues (passwords, email, printers, connectivity, etc.)
Work alongside experienced 1st and 2nd line engineers and learn from them
Help provide clear, friendly customer service at all times
As you progress, you’ll start to learn about:
Windows 10/11 and basic server concepts
Office 365 / Microsoft 365
Basic networking and security
Remote support tools and cloud services
About You You don’t need prior IT work experience – just the right attitude. We’re looking for someone who:
Has a genuine interest in IT and technology
Enjoys solving problems and helping people
Communicates clearly and politely
Pays attention to detail and is willing to learn
Works well as part of a team
Basic computer skills (using Windows, Office, email, browsers) are important. Any IT studies, hobbies, or home projects are a bonus.Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:Lily is The Home of Digital Transformation. We are a multi-award-winning Managed Service Provider of IT and Communications solutions for businesses. We deliver a wide range of innovative solutions to small, medium and large enterprises across the UK, enabling them to future-proof their operations while reducing costs, increasing revenue, and improving efficiency.
At Lily, we are proud of our fast-paced, high-performance culture. We live by our core values: Passion, Performance, Inspiration and Integrity. If you thrive in a dynamic environment where challenges are embraced, success is celebrated, and growth is constant, then Lily is the place for you.Working Hours :Monday- Friday, between 9.00am- 5.30pm. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
Provide on-site field support to customers including installation, and servicing and repairing systems and equipment. Verify and approve operational quality of system equipment
Coordinate IT equipment procurement, including ordering, tracking deliveries, and maintaining inventory records
Liaise with external IT providers to coordinate services, maintenance, and technical support
Ensure equipment is properly prepared for new users
Support maintenance of accurate inventories of all IT equipment, including telephones, laptops, tablets, and peripherals
Update equipment records when devices are reallocated between staff members
Log and monitor all IT support tickets, ensuring timely response and resolution
Contribute to maintaining IT security, compliance, and best practice procedures
Resolve customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assist in investigating and resolving complex installations and maintenance matters of significance
Instruct customers in the operation and maintenance of systems/equipment
Ensure issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting
Act as a liaison with customers on administrative and technical matters for assigned projects
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:Potential opportunity to secure a permanent company position after successful completion of the two-year programme.Employer Description:Citizens Advice Leicestershire is an independent and local non-profit organisation. Our purpose is “Sharing knowledge to transform lives”. By listening to the needs of our communities and clients, we act to provide accessible, high-quality information, advice and education to anyone who needs it. We empower individuals with the tools and support they need to build resilience and thrive. By working in partnership with national and local organisations, we’re able to advocate for a fairer society, amplifying the voices of those often unheard.
We demonstrate and uphold our values, “We Care, We Help, We Excel, We Challenge”, to achieve positive outcomes for the people we help.Working Hours :Days and shifts to be confirmed.Skills: Customer care skills,Team working....Read more...
Oracle Database Administrator – Healthcare Technology – Burton-in-Kendal / Hybrid
(Key skills: Oracle DBA, Oracle 12c+, OCI, SQL, PL/SQL, ORDS, Data Guard, RMAN, Performance Tuning, Database Security, Linux/Windows, Cloud Migration, API Interfaces, Monitoring Tools, AWR/ASH, Statspack, Agile)
Are you an experienced Oracle Database Administrator looking to apply your technical expertise in a meaningful and rewarding sector? Do you want to work in an organisation where robust, high-performing systems genuinely contribute to better outcomes for people and communities? If so, this is an excellent opportunity to join a growing healthcare technology business committed to improving digital services across the industry.
Our client, a respected provider of healthcare software solutions, is seeking an Oracle Database Administrator to support and enhance their core data platforms. Their products underpin essential operations across the healthcare sector, supporting everything from patient-facing digital services to internal clinical and administrative workflows.
In this role, you will take full ownership of a diverse Oracle database estate, ensuring systems are secure, optimised and highly available. You’ll be responsible for installation, configuration, patching, upgrades, performance tuning and troubleshooting across multiple on-premise and cloud environments. Working closely with development and application teams, you’ll help refine SQL queries, streamline data processes and support new releases and platform enhancements.
You will manage backup and recovery using RMAN, maintain Data Guard setups, ensure disaster recovery readiness and oversee ORDS environments and API integrations. You’ll also contribute to cloud migration efforts, work with containerised/pluggable databases and introduce improvements that strengthen performance, observability and resilience.
The ideal candidate will bring strong experience in Oracle production support, excellent SQL and PL/SQL skills, and a solid understanding of performance optimisation and monitoring tools such as AWR, ASH and Statspack. A proactive mindset, strong communication skills and the ability to manage workload in a structured yet flexible environment will be key.
This is a fantastic opportunity to join an organisation making a positive impact within the healthcare industry. You will play a crucial role in ensuring the reliability and performance of systems that support essential services and contribute to the ongoing digital evolution of the healthcare sector.
Location: Burton-in-Kendal, UK / Hybrid
Salary: £50,000 - £60,000 + Bonus + Benefits
Applicants must be based in and have the right to work in the UK.
NOIRUKTECHREC
NOIRUKREC....Read more...
Software Tester / QA Engineer - £35,000 PA
Southampton – hybrid working
We are working with a well-established technology organisation to recruit an experienced Software Tester / QA Engineer to support the delivery of customer-facing systems and core software products.
This role sits within a professional services environment and will involve testing both standard solutions and customer-specific implementations. You will work closely with developers, project managers and technical teams to ensure systems meet quality standards prior to release and go-live.
As a Software Tester, you will be responsible for ensuring software quality through effective manual and automated testing. You will contribute to improving testing processes, support customer UAT and play an active role in identifying and resolving defects before systems are deployed.
Key responsibilities:
• Executing software testing on customer systems prior to installation and go-live
• Designing, writing and maintaining manual and automated test scripts
• Creating and maintaining test plans, test cases and supporting documentation
• Working closely with development and technical teams to identify, log and resolve defects
• Creating test data to support system testing
• Supporting user acceptance testing and providing go-live support to customers
• Contributing to the continuous improvement of testing standards, tools and methodologies
• Providing guidance to customers during UAT and test planning where required
• Supporting internal product and development testing as needed
Requirements:
• Previous experience in a Software Testing / QA role
• Strong hands-on experience with manual testing
• Experience designing and maintaining test documentation
• Familiarity with Windows Client and Server environments
• Experience using Microsoft Office applications
Any experience with the following will be highly advantageous:
• ISTQB Foundation or Advanced certification
• Experience with test automation tools and frameworks (Ranorex, Selenium or similar)
• Exposure to C#, Java, or other object-oriented programming languages
• Experience with SQL Server and/or Oracle databases, including querying and data validation
• Experience using source control tools such as TFS or Git
• Understanding of network architecture, IT security and Active Directory
• Experience within document management, OCR or enterprise systems environments
The role may involve UK and occasional international travel
Hybrid working once passed probation, 1-2 days per week on site.
This is an excellent opportunity for a Software Tester looking to work on varied, customer-facing projects within a stable and growing organisation.....Read more...
