Duties will include:
Months 1 to 8 - You will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams
You will report directly to the 2nd Line Team Leader who works within the Customer Services Department
You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team
Months 8 to 16 - You will join the 1st Line Team providing administrative and remote support to our fast growing customer base
You will report directly to the 1st Line Team Leader who works within the Customer Operations group
You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team
You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself
General Skills & Experience:
Strong customer care and client facing skills
Good verbal and written communications skills
Excellent telephone manner
Organised, focused and rigorous
Proven problem solving skills
Able to work in a team environment
Must have desire and ability to develop new skills on the job
Strong team focus and ability to work with and without direct supervision
Attitude:
Mature attitude in a professional environment
Desire to be a team player
Looking for challenges and solutions
Promotes Customer Service
‘Can do’ attitude
Sense of humour
Technical Skills - An awareness of:
IT Hardware
Windows Operating systems
Microsoft 365
Training:
Level 3 Information Communications Technician Apprenticeship Standard
You will receive full training and support from the Just IT Apprenticeship team to increase your skills
Training Outcome:
Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career
Employer Description:Virtual IT is looking for an apprentice eager to establish a career in IT Support in our education division, JSPC. To complement the Information Communications Technician apprenticeship standard, Virtual IT will provide vocational experience learning and contributing to the customer experience via our remote support helpdesk based in Lancing and via our deskside support commitments in the field where you will be mentored by our Field Engineers.
Our customer base is comprised of approximately 300 schools throughout West Sussex. In terms of the technology stacks you will be exposed to, this will include desktop and mobile devices running Windows Desktop and Chrome OS in traditional on-premise infrastructures running virtualised Windows Server environments through to full cloud solutions that leverage the Microsoft 365 suite. You will gain experience in a number of backup solutions, and networking (physical and wireless) technologies.
They are one of the pre-eminent Managed Services Provider in the South of England supporting over 10,000 users for their IT and security, delivering a broad range of cloud, hybrid cloud, cyber security, vulnerability testing, and support solutions, bringing together the best technology sets to address their client’s ever-changing requirements.Working Hours :Monday - Friday, 9.00pm - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative,Can-do attitude,IT Hardware,Windows Operating Systems,Microsoft 365....Read more...
Months 1 to 8 - You will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams
You will report directly to the 2nd Line Team Leader who works within the Customer Services Department
You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team
Months 8 to 16 - You will join the 1st Line Team providing administrative and remote support to our fast growing customer base
You will report directly to the 1st Line Team Leader who works within the Customer Operations group
You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team
You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself
Training:
Level 3 Information Communications Technician Apprenticeship Standard
You will receive full training and support from the Just IT Apprenticeship team to increase your skills
Training Outcome:
Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career
Employer Description:Virtual IT is looking for an apprentice eager to establish a career in IT Support in our education division, JSPC. To complement the Information Communications Technician apprenticeship standard, Virtual IT will provide vocational experience learning and contributing to the customer experience via our remote support helpdesk based in Lancing and via our deskside support commitments in the field where you will be mentored by our Field Engineers. Our customer base is comprised of approximately 300 schools throughout West Sussex. In terms of the technology stacks you will be exposed to, this will include desktop and mobile devices running Windows Desktop and Chrome OS in traditional on-premise infrastructures running virtualised Windows Server environments through to full cloud solutions that leverage the Microsoft 365 suite. You will gain experience in a number of backup solutions, and networking (physical and wireless) technologies. They are one of the pre-eminent Managed Services Provider in the South of England supporting over 10,000 users for their IT and security, delivering a broad range of cloud, hybrid cloud, cyber security, vulnerability testing, and support solutions, bringing together the best technology sets to address their client’s ever-changing requirements.Working Hours :Monday- Friday
9.00pm- 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Your duties will include:
Performing daily BAU activities
Managing support tickets
Managing customer requests and urgent activities
Occasional customer or Data centre site visits
Training:
Information CommunicationsTechnician Apprenticeship Standard Level 3
Training will be delivered both in College and in the workplace
Training Outcome:
Potential position upon completion of the apprenticeship
Employer Description:Merge IT is a growing Technology Service Provider who is looking to grow its team with the appointment of a new IT Support Technician. Due to the uptake of the cloud services within our customers and ever changing IT landscape, this role is a critical to the continued development of our company.
We will offer extensive on the job training, exposure to a number of new technologies,
a varied set of daily responsibilities coupled with an interesting and tailored career development path.
We will also offer a dedicated time to develop new skillsWorking Hours :Monday - Friday, 09:00 - 17:00Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Analytical skills,Cyber Security Exposure,Windows Support experience,Office 365 experience....Read more...
Management of the fire safety log/ register and ensuring this is kept up-to-date. Ensure all fire equipment, emergency lighting, fire doors, fire bell and alarm system are tested regularly.
To maintain the security of the school premises ensuring that alarms, CCTV cameras, are properly maintained and security gates regularly inspected, and any remedial works carried out immediately.
Carrying out procedures in the event of fire, flood, breaking and entering accident or major damage.
Liaison with the Security Officer, Safety Officer, Police and Fire Brigade on all aspect of security, fire safety and taking all appropriate action in the case of break in, theft or fire.
Take appropriate remedial action or report working practices or unsafe conditions that may contravene the Health and Safety at work Act and the Fire Precautions Regulations.
Carry out maintenance and repairs to the property, fixtures, fittings and furniture, minor improvements jobs and internal decorating, where such work is within the capabilities of a competent handyperson.
To arrange and supervise contracted staff. Directing workmen and contractors to the site of repair and maintenance work and ensuring all work is signed off only when inspection of work full contract specification has been achieved.
To act as one of the designated key holders ensuring access to keys is only given to authorised personnel and to maintain a register of keys and keys issued.
Regular water testing and management/ control of Legionella Bacteria and proper storage and use of any harmful or toxic chemicals/materials used in the school.
To ensure the safe and efficient operation of all mechanical, electrical and heating services in the school. Taking appropriate action to ensure and monitor proper and safe levels of lighting, heating and ventilation. As well as monitoring usage and promoting energy conservation in the school.
With the Headteacher, agree aims and objectives and ensure these are met within the time set
Support the management of school pets
As a keyholder, be responsible for unlocking and locking the school building and attending emergency call out as necessary.
To ensure the proper cleaning of the premises and site by the proper allocation and management of cleaning staff. The cleanliness and hygiene of the school is of paramount importance and as part of the management role as the ASPM you will be responsible for the day-to-day cleaning: slippery floors, floods, spillages, and bodily fluid (which are not on children or their clothing). The removal of graffiti, ensure that all play areas, paths, entrances and drives etc. are clean, free from litter and litter bins are emptied. Replenishment of Soap, toilet rolls, sanitary goods and towels. See that all water surfaces, drains and gutterings are free from debris. The cleaning of all light shades, fittings etc. Periodic cleaning of inside and of all external windows. Where applicable carrying out some cleaning work, generally using machinery, as allocated.
Engage in the school’s performance management system and ensure targets are set and met within the agreed timescale
To follow and log the school’s daily, weekly, monthly and annual checking systems
Taking responsibility for the delivery of stores, materials and other goods, signing for, storing and or moving them within the school as required.
Maintain plants and garden areas
Ensure the proper porterage of furniture and deliveries within the school and within reasonable capability.
Undertake other various responsibilities as directed by the Headteacher or other designated member of staff.
Training Outcome:Potential for permanent position based on performance.Employer Description:Our Local Authority maintained one-form primary school is a friendly, happy and successful place to be for children, staff and families. Our school values underpin all that we do and a strong team ethos ensures that we work effectively together to do the best for all our children. We believe that school should be a memorable experience!
We are looking for an Apprentice School Premises Manager to who will be responsible for the upkeep of the school premises which includes carrying out minor repairs and appropriate Health & Safety checks. You will be expected to liaise effectively with contractors and be willing to attend appropriate training courses. As a key holder the role will also include security of the school premises including all buildings and contents.Working Hours :Monday - FridaySkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills....Read more...
Due to continued growth, the client are currently looking for a Network Engineer to join their team in their Bradford office; if you have a varied technical knowledge, solid problem-solving abilities, exceptional communication skills coupled with a proactive attitude, this is the role for you. The main responsibility of the role will be to go out to client sites providing network support with and without a manager. The candidate must drive as you will be potentially going out to clients a few days at a time.
Your duties and responsibilities in this role will consist of:
Troubleshooting
Configure networks
Network cabling – Cat5 and Cat6
Connect computer network devices such as modems, routers, computers, servers and switches
Go out to client sites working on technical issues, providing IT and Network support
Look at hardware errors adding RAM, hard drives – upgrading Windows OS
Setting up routers
Provide excellent customer service
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 4 Network Engineer qualification, with training in how to:
Install, configure, and test appropriate network components or devices securely to well-defined specifications whether physical or virtual
Optimise and maintain the performance of network systems or services in line with well-defined specifications whether physical or virtual
Investigate and problem-solve to address technical performance issues in networks to return the network to successful operation and escalate as necessary
Consider the impact and risks when implementing network changes in line with work activities and escalating as required by organisational policies
Communicate technical network requirements effectively and professionally with a range of stakeholders ensuring stakeholder relationships are maintained
For a full list of programme modules visit: https://velocity-pt.co.uk/Training Outcome:The role offers long term security and the opportunity to progress into a permanent position.Employer Description:The Client are a forward thinking business, with a vision to provide high quality, reliable internet services and solutions, complemented by excellent technical support and account managementWorking Hours :Monday to Friday, 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
