Ref: 113775
Service Desk Analyst / IT Support / Windows / On-site
Role Responsibilities
Responsibilities will include:
Resolve high-priority and complex support cases.
Resolve Level 1 and Level 2 incidents and service requests independently.
Classify, prioritise, and triage support tickets.
Coordinate with remote teams and escalate to infrastructure or application support when required.
Person Specification
Essential skills will include:
Previous experience supporting hardware systems and Windows operating systems
Technical troubleshooting – hardware, software, network & security
Proficiency in the latest Microsoft technologies
Strong troubleshooting abilities with Microsoft Office and Windows desktops
Knowledge of Active Directory, Group Policy, and DNS
Next Steps
Apply by contacting Ciaran Ahern, 0131 270 6608 or cahern@fpsg.com
Equal Opportunities
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process....Read more...
JOB DESCRIPTION
Location: Vernon Hills, IL
Department: IT
Direct Reports/Manages others: No
Senior Systems Engineer, Cloud and Compute (for our Cloud and On-Prem Engineering and Operations team)
We're looking for a hands-on Senior Systems Engineer to join our high-performing Cloud and Compute engineering team at a multibillion-dollar global organization. If you thrive in complex enterprise environments and enjoy solving technical challenges at scale, this is the role for you.
This position plays a key role in architecting, implementing, and optimizing our hybrid infrastructure, including Azure Cloud, VMware, Hyper-V, Storage and Windows Server platforms. You'll drive forward key modernization initiatives such as:
Upgrading to Windows Server 2025
Migrating and building workloads in Azure as part of our cloud transformation journey
Modernizing and upgrading our ESXi infrastructure
And more exciting, high-impact projects across our global footprint
In this role, you'll contribute to the technical direction of application hosting, storage, virtualization, and disaster recovery. You'll collaborate cross-functionally with teams across infrastructure, application development, networking and security to ensure scalable, secure, and high-performing solutions. If you're passionate about infrastructure modernization, cloud adoption, and continuous improvement, and you bring deep technical expertise with a strategic mindset, we'd love to hear from you.
Responsibilities:
Design, optimize, and implement application hosting solutions in both Azure cloud and on-premise data centers that meet the demands of the business.
Evaluate the current and upcoming infrastructure stack from a security perspective and provide hardening recommendations.
Virtualization and Windows optimization & performance
Active Directory domain consolidations
Coordinates and supports information security efforts in server, virtualization and storage. This includes working with application developers and database administrators to plan and implement application security within application environments. Thus providing guidance on risks and vulnerabilities related to common application protocols, web services security, and end user systems.
Scripting and automation of application hosting and storage maintenance
Disaster and Site Recovery
Take part in life cycle management/ refresh of equipment
Systems management and alerting, which may include nonbusiness hours on-call support rotation as needed.
Collaborate with network services, software systems engineering and/or application development to restore service and/or identify problems
Assist with other facets of IT operations and projects as needed.
Qualifications:
10+ years in engineering role for application hosting for global entities with $3B+ in annual revenue.
10+ years with MS Server and Virtualization platforms (VMWare & MS Hypervisor)
10+ years with mass storage units (HP Storage, IBM storage, etc.)
10+ years with ITIL processes and industry best practices for application hosting
5+ years with Azure IaaS and PaaS experience
BS or MS in Computer Science or equivalent education.
Excellent oral and written communication
Strong problem-solving skills, attention to detail and the ability to work both independently and as part of a team.
Ability to manage and deliver multiple priorities in a timely fashion.
Ability to support cross-team collaboration to ensure your focus area integrates with the overall solutions.
Experience with IBM Power Systems and AS400 is a plus.
MCSE, Security, ITIL, and/or Azure certifications are a plus. Salary: $145,000 - $170,000, bonus eligible
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis.
Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online!....Read more...
• Support the design, development, testing, and implementation of software applications using technologies such as Java, C#, C++, and web platforms• Assist with security analysis, vulnerability assessments, and the integration of secure engineering solutions into products and systems• Collaborate with multidisciplinary teams to deliver innovative and secure digital solutions• Produce technical documentation, troubleshoot issues, and ensure compliance with industry standards and best practices• Programming across multiple languages and operating systems (Java, .NET, Linux, Windows, mobile platforms)• Software design, development lifecycle, and quality assurance• Security principles including risk analysis, threat mitigation, and regulatory complianceTraining:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Approximately 95% of apprentices choose to stay on with us. As a global business there are a world of opportunities – whether you decide to stay in the UK, or explore an overseas role.Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Shifts to be confirmedSkills: Communication skills,Organisation skills,Team working....Read more...
Assist with laptop and mobile device setup, imaging, and installation as needed
Install software applications and apply updates
Review, prioritise, and respond to Service Desk tickets using defined recording practices
Assist colleagues with administration, troubleshooting and security functions in all areas of IT
Perform other IT-related duties as directed by the Head or Service Delivery or Group IT Director
Set up and maintain active directory-user accounts and security groups
Support with Change Management
Help maintain and adjust as needed KPIs and SLAs both internal and with the business units
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:We're not just an agency; we're the trendsetters in the integrated era of B2B, armed with a global team of 300+ B2B specialists ready to unlock your potential. Our clients include the biggest names in the tech universe. We're talking partnerships with the trailblazers and the disruptors - working with them across the entire funnel to achieve the kind of growth that turns heads and wins awards. We thrive on identifying, recruiting, and nurturing talents and you're next on our list!Working Hours :Days and shifts to be confirmed.Skills: IT skills,Problem solving skills....Read more...
Fire & Security Engineer - Central Belt - Salary up to £40,000 DOE A fantastic opportunity has arisen for an experienced Fire & Security Engineer to join a growing and professional team. This role is ideal for someone skilled in both fire alarm and electronic security systems, who takes pride in delivering high-quality work and is looking for genuine opportunities for career progression. You will be responsible for servicing, maintaining, and fault-finding across a range of fire and security systems, with the opportunity to support installations and commissioning. This is a client-facing position, requiring strong technical expertise, professionalism, and a commitment to providing safe, compliant, and reliable fire and security solutions. Key Responsibilities:Carry out servicing and planned preventative maintenance on fire and security systems, including fire alarms, intruder alarms, CCTV, and access control.Diagnose and fault-find system issues, ensuring timely and effective resolution.Support small-scale installations and commissioning when required.Maintain accurate service and maintenance records and complete all required documentation.Ensure compliance with BS 5839, BS 5266, PD 6662, and NSI standards.Work safely, following all health & safety policies, RAMS, and site-specific requirements.Provide technical support and guidance to colleagues and clients.Maintain excellent client relationships through professional communication and reliable service deliveryPerson Specification:Proven experience servicing and maintaining access control, CCTV, and intruder alarm systems.Practical knowledge of fire alarm servicing (experience with GENT systems advantageous).Strong technical and IT skills, including Windows operating systems and networking.Excellent attention to detail, ensuring accurate documentation and adherence to procedures and timescales.A motivated, enthusiastic team player who performs well under pressure and maintains a professional, customer-focused attitude.Full UK driving licence.IPAF and PASMA certifications desirable.FIA training card advantageous (training support available if required).Salary & Benefits:Competitive salary (£34,000 – £40,000 depending on experience)Overtime and call-out opportunitiesCompany vehicle and fuel cardOngoing training and professional developmentClear pathway for career progression to Senior Engineer....Read more...
Senior AWS DevOps Engineer
A leading Cloud Consultancy with 500+ staff, offering a broad range of services across Public & Private Cloud, Data, Digital Transformation, and Security, is seeking an experienced AWS Engineer to join its dynamic team. This role is focused on delivering high-performance AWS solutions that drive digital transformation for businesses.
Key Responsibilities:
Collaborate within a team to ensure seamless platform delivery, operation, security, reliability, efficiency, and governance.
Manage, migrate, and optimize customer solutions in AWS, ensuring performance and scalability.
Support both production and non-production environments across the AWS ecosystem.
Work closely with implementation teams on AWS migration projects and managed service onboarding.
Stay ahead of industry trends, applying emerging technologies to enhance system reliability and performance.
Provide expert technical support to maintain service continuity and stability for customers.
Skills & Experience:
Hands-on experience across AWS services, including compute, networking, storage, databases, security, and IAM.
Strong understanding of modern cloud architecture and best practices.
Ability to build and maintain relationships with internal and external stakeholders.
Excellent communication skills, capable of translating technical concepts into business value.
Comfortable navigating complexity and unfamiliar challenges.
Passion for technology, constantly seeking innovation and knowledge-sharing opportunities.
Track record of implementing enterprise solutions following AWS deployment designs.
High competency in Infrastructure as Code (Terraform/CloudFormation) and scripting (Python/Bash).
Experience with source control and supporting Windows & Linux environments.
Desirable – AWS certification or working towards obtaining one
Remote | Up to £60,000
Must be eligible to work in the UK. ....Read more...
Provide telephone, email and remote access support to users of IT systems across multiple international sites within established and strict SLA's & KPI's
Take part in the resourcing of the Guru Bar – IT's user facing facility to offer assistance for anything IT related
Maintain timely and quality incident closure, aiming for first-time fixes where possible and escalation to next level where required
Ensure client satisfaction with timely communications and updates
Ensure full and correct information is collected and entered into incident record
Ensure that IT solutions are relevant to the business need and developed to meet end user requirements
Improve own skills and knowledge with support of the IT Services team and help maintain knowledge documentation for implemented resolutions
Actively collaborate with other members of the IT team to distribute workload effectively
Understand and adopt the principles of acting as a professional service provider to ensure a consistent standard of support to customers, which will be measured through feedback
Contribute to the continuous review and improvement of IT Services team processes
Keep up with advances in technology, new software and hardware in order to serve as an advisor to clients and other employees
Manage own workload and incident queue whilst monitoring the main Service Desk queue for new incidents and requests, ensuring all calls are kept up to date
Understand the responsibilities associated with working in a regulated environment, and adhering to SRA obligations
Understand information security and data protection initiatives and regulations
Understand and demonstrate a full understanding of information security and data security policies, best practices, and implications
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Osborne Clarke is an international legal practice with the goal to help clients and people succeed in tomorrow’s world. In a business environment that’s facing new digital, economic, political and environmental challenges, Osborne Clarke help clients to gain a competitive advantage by providing commercially focused insights and legal services. The company has been around for over 250 years and have a presence across Europe, Asia and the US. Within core sectors, clients range from market leaders to fast-growth companies.Working Hours :Your working pattern will be on a rota basis covering Monday to Friday 7am – 7pm based in our Bristol office, with one day per week for study leave.Skills: Customer care skills,Problem solving skills,Team working....Read more...
Cloud Engineer – A Growing FinTech Business - Linz, Austria
(Tech stack: Cloud Engineer, AWS, Azure, GCP, Citrix, Terraform, Ansible, Docker, Kubernetes, Jenkins, Git, Python, Bash, Networking, Security (IAM, VPC), Serverless Computing, Cloud Storage, Cloud Databases, Load Balancing, Monitoring (CloudWatch, Azure Monitor), Identity and Access Management (IAM), Automation, M365, Cloud Cost Management, High Availability, Disaster Recovery, Cloud Architecture, API Gateway, Containers, DevOps in the Cloud, Cloud-native Security, Cloud Engineer)
We have several fantastic new roles for Cloud Engineer (AWS, Azure, Kubernetes, GCP, Linux, Windows) to join an ambitious Engineering company. This is your chance to work with the brightest minds in Engineering. Our latest product release has revolutionized the way people perceive engineering solutions and empowered companies to deliver personalized, scalable, and unparalleled frameworks for their clients. With our cutting-edge technology, we have transformed the engineering industry, providing innovative solutions that surpass current market standards. Join our team and be part of shaping the future of engineering.
Our client is looking for passionate Cloud Engineer candidates with experience in some or all of the following (full training will be provided to fill any gaps in your skill set): AWS, Azure, GCP, Citrix, Terraform, Ansible, Docker, Kubernetes, Jenkins, Git, Python, Bash, Networking, Security (IAM, VPC), Serverless Computing, Cloud Storage, Cloud Databases, Load Balancing, Monitoring (CloudWatch, Azure Monitor), Identity and Access Management (IAM), Automation, M365, Cloud Cost Management, High Availability, Disaster Recovery, Cloud Architecture, API Gateway, Containers, DevOps in the Cloud, Cloud-native Security).
This is your opportunity to be part of a new, technically challenging project and to be involved in the creation of a new application from scratch. Engineering is booming and our client are fast becoming a leader of this market!
All Cloud Engineer positions come with the following benefits:
Shares in the company.
Pension scheme (8%).
3 hours ‘free time’ each week to investigate new technologies.
An annual training allowance of CHF 4,500.
27 days holiday (excluding Public Holidays) plus your birthday off.
Flexible working hours.
Location: Linz, Austria/ Hybrid Working
Salary: €50,000 - €70,000 + Bonus + Pension + Benefits
Applicants must be based in Austria and have the right to work in Austria.
NOIRAUSTRIAREC
NOIREUROPEREC
NOIREURNET....Read more...
Manage own workload through the allocation of calls via the helpdesk
Provide day to day IT Support for the local academy
To monitor and repair equipment on a day-to-day basis to ensure all computer hardware functions safely and effectively to meet the needs of the academy
To ensure support calls with external support companies for both hardware and software issues are logged, and resolving issues with external support engineers
To ensure technical assistance is provided at extra-curricular events
Manage printing resources across the Academy
Maintain user accounts including creation of new user accounts where appropriate.
Assign staff and pupil passwords
Provide support to the Academy in its use of media, from recording classes and events through the editing process.
Maintain inventories, asset and security mark ICT equipment
Support evening events at the Academy
Appropriately escalate issues to the Senior ICT Technician or ICT
Cluster Network Manager regarding security and potential risks to the Academy systems
To take responsibility for the successful delivery of hardware-related tasks:
Administration of the ICT Equipment Loan system.
Helping staff to set up ICT equipment including laptops and projectors, amplifiers and interactive whiteboards
Maintenance tasks, e.g. upgrading and maintaining staff laptops, cleaning equipment, replacing toner and drum cartridges in printers
Routine 1st line tasks, e.g. filling printers with paper, monitoring equipment loan system, daily setup of ICT rooms
Fault-finding operations, e.g. resolving hardware faults, clearing printer jams, liaise with external support agencies as required, e.g. Capita, HP, Dell, Tasc Software and Cunninghams to resolve faults speedily
Installation and setup of new equipment e.g. laptops, desktops, projectors, digital cameras, scanners, printers, video editing equipment
Support staff and students in use of ICT resources e.g. laptops, projectors, digital cameras, camcorders and biometric systems
Support staff and students with the virtual server environments, windows server 2012 and windows server 2016 and online systems including
Training:An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be expected to work towards the Information Communication Technician Level 3, with support from your employer and the Chesterfield College Group.Training Outcome:You may be considered for a full time position within the team or within the Redhill Academy Trust upon successful completion of this apprenticeship.Employer Description:Tupton Hall School, part of the Redhill Academy Trust, is a thriving 11–18 secondary school in Derbyshire where every person matters. Known for its high expectations and inclusive ethos, the school offers a dynamic learning environment with strong support for personal and professional growth. Apprentices benefit from a culture that values achievement, teamwork, and real-world experience. With excellent facilities and a commitment to developing future talent, Tupton Hall is an ideal place to start your career journey.Working Hours :8am - 4pm Monday to Thursday and 8am - 3.30pm on Friday
Occasionally you may be required to work later, on a rota'd basis, to ensure support is available for school events for e.g. Parents Evenings.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Service Desk Engineer – Central Birmingham
3 month contract
£200 - £250 p/d (please note; this role is inside IR35)
Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you’ll be part of a small team supporting users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc across multiple sites.
You will be working within a small and friendly IT team of very capable individuals dealing with tickets logged from internal users and resolving or escalating when required. You’ll be given the opportunity to rapidly progress your career and gain exposure to 2nd line responsibilities within a well established and thriving organisation.
Core responsibilities:
• Provide first point of contact technical IT support – both remotely and physically
• Support projects as required, such as a current laptop build and deployment project
• Ensuring that issues are being resolved in accordance to SLA’s and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool.
• Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software
• Maintain Active Directory including management of end-user accounts
• Perform basic security administration tasks
• Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly
Skills required:
• Previous experience working in a support role
• Experience supporting Microsoft Windows Server based Infrastructure
• Experience with Windows 10, Office 365, Active Directory
• Any basic networking knowledge (DHCP, DNS, TCP/IP) will be highly beneficial.
• Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)
• Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured
• Possess excellent communication skills with the ability to explain technical concepts to non-technical users
• Possess a positive can-do attitude and be able to communicate with users of all different technical levels....Read more...
Providing end-user desktop support
Supporting and maintaining MS server/desktops and macs and supporting and maintaining Office 365 solutions and G Suite solutions
Setting up and configuring new laptops and desktops. Also installing authorised software to laptops and desktops
Ensuring security and upgrades are applied to desktops and laptops and kept up to date. Whilst troubleshoot desktop and system problems, diagnose, and solve hardware/software incidents/problems
Incident and problem management
Provide exceptional service support to the business
Provide solutions/work arounds to incidents and problems and contribute to polices, processes and procedures
Install, maintain, and support new applications
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:After completion of your programme there is a potential opportunity to progress onto a Level 4 apprenticeship programme (Foundation degree). This is not guaranteed but is dependent on performance throughout the duration.Employer Description:The Service Team at Vizst Technology is responsible for supporting and maintaining clients’ IT systems and for providing efficient desktop support to all business users. The team is responsible for resolving any IT-related faults quickly and efficiently in-line with SLAs, which includes a broad range of queries.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working....Read more...
IT Infrastructure Manager
Central London
Up to £90k
A well-established and highly profitable construction engineering business is seeking an experienced IT Infrastructure Manager to join them on a permanent basis. This is a pivotal leadership role within a business undergoing rapid expansion of its technical capability, with ambitious growth targets and multiple acquisitions planned annually for the next five years (eight in the past twelve months).
Reporting directly to the Head of IT, you’ll take strategic ownership of the organisation’s core infrastructure and network operations. You will manage relationships with external service providers, lead internal infrastructure initiatives and ensure the stability, scalability and security of IT systems across multiple sites, whilst leading the infrastructure team.
Key Responsibilities
• Lead and manage the delivery of infrastructure and network services across offices and project sites, aligning with business objectives
• Oversee third-party managed service providers, ensuring performance, SLAs and service quality
• Provide leadership to technical staff
• Plan and coordinate infrastructure upgrades, migrations and integrations across a growing business portfolio
• Manage network and server operations, ensuring uptime, resilience and business continuity.
• Oversee the design and deployment of new site networks and connectivity solutions, ensuring standardisation and efficiency
• Collaborate with the Security Operations Center and compliance teams to maintain a robust security posture
• Develop and enforce infrastructure policies, processes and documentation to support consistent operations and future scalability
• Maintain oversight of infrastructure assets, configuration management and software licensing
• Contribute strategically to IT budgeting, vendor management and continuous service improvement initiatives
• Provide high-level technical oversight and guidance in areas including: Azure infrastructure management, network protocols (TCP/IP, DHCP, DNS), firewall operations (preferably FortiGate), WAN/LAN/VPN connectivity, Microsoft and Windows Server environments
Requirements
• Proven experience in infrastructure/IT operations management within a multi-site environment
• Demonstrable experience managing third-party MSPs and IT vendors
• Strong leadership and communication skills, with the ability to translate technical priorities into business outcomes
• Solid understanding of networking and cloud technologies (Azure preferred)
• Relevant certifications (e.g. ITIL, Azure) is highly desirable
Initially 4 days per week onsite (reducing to 3 days after 3 months).....Read more...
Are you passionate about delivering exceptional service to customers? We're seeking a skilled an IT Field Service Engineer to join our team in Chesterfield.Your role will be pivotal in ensuring the smooth operation of ICT & AV equipment at client sites through preventative maintenance, repairs, and expert support. The role will predominantly be working with our education partners, so it may be of interest to someone who has a knowledge of working with schools and has an interest in making a difference to the use of technology in education.Benefits of Working with Us:
Annual Leave: We offer 20 days annual leave per year increasing 1 day per year up to a maximum of 25. In addition to this we close the business down over the school Christmas holidays - the team have to hold 3 days of their allowance back but get 2 weeks off fully paid (this normally accounts for an additional 7 -8 days paid holiday)Private Medical Insurance (PMI): It includes mental health wellbeing cover & Gym membership discountsMileage Allowance: Provided for business travelUniform: Provided for employeesFlexible Working: Championing a flexible working approach for all employees
Key Responsibilities:
Collaborate with the service department team to conduct preventative maintenance visits and repairs on ICT & AV equipment at client sitesInstall and monitor classroom equipment, maintaining efficient maintenance schedules, warranty logs, and repair arrangementsEnsure licensing checks are conducted in accordance with service level agreementsProvide advice, support, and handover information to clients and, when necessary, pupils on-siteLiaise with third-party suppliers and provide support for complex client issuesAssist clients and staff with new product demonstrations and training on hardware and softwareCreate backups on-site for clients and manage security measures and protection protocols for internet browsingPerform basic scheduled maintenance on audiovisual equipment and conduct fault finding with peripherals, offering remote 1st and 2nd line supportManage server and network operations both on-site and remotely, including installation of new cabling and decommissioning of redundant equipment and cabling
Skills and Experience:
Proficiency in Windows servers 2012-2022 and strong MS Office skills with knowledge of O365Comfortable using all versions of Windows and experience with Network Security TechnologiesFamiliarity with Hyper V / VM ware, Active Directory, Group Policy Management, DNS Configuration, and DHCP ConfigurationAdditional practical experience with WSUS Management, MDT / WDS capture, and Antivirus knowledge is advantageousKnowledge of routers, switches, iPad Deployment Solutions, and Apple Network Configuration is desirableAbility to diagnose failures, take corrective action, and repair on-site
Attributes:
Self-starter with the ability to drive projects to completion independentlyExcellent interpersonal skills with a strong focus on customer serviceMaintains professional standards of quality of work, personal presentation, and conductCollaborative team player with a customer-focused mindsetFlexible and adaptable to changing priorities and tasks
Join Us:If you're ready to take your career to the next level and be part of a dynamic team committed to excellence, we want to hear from you! Please submit your CV to the link provided & we will be in direct contact.Don't miss this opportunity to make a difference in the field of ICT & AV equipment services!....Read more...
Support service desk: triage tickets, meet SLAs
Deploy & manage Windows 11 via Intune
Package & distribute apps with version control
Assist with Azure cloud setup & maintenance
Monitor security, support Cyber Essentials
Provide remote/on-site support
Help onboard clients with Azure solutions
Contribute to IT projects
Maintain documentation & asset records
Training Outcome:
An opportunity to be offered a full time permanent role on completion of the Apprenticeship
Employer Description:GM61 is a UK-based consultancy delivering Business Change and IT Consultancy. We provide Software as a Service (SaaS) and Infrastructure as a Service (IaaS) solutions along with digital transformation expertise to the manufacturing sector. With a strong foundation in IT consultancy and Business Change project delivery, GM61 helps manufacturers modernise operations, enhance traceability, and adopt Industry 4.0 technologies. Our team specialises in Business processes, integrating scalable platforms and change that streamline production, logistics, and compliance. From infrastructure projects to operational change programmes, GM61 partners with clients to drive measurable outcomes through data-driven decision-making and agile deliveryWorking Hours :Monday to Friday
9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Logical,Team working,Initiative....Read more...
Senior Infrastructure Engineer
Central London
Initially 4 days per week onsite / 1 day per week WFH
£500 - £550 p/d, OUTSIDE IR35
3 month initial term with highest likelihood of extension
Leading, well-established construction engineering business is seeking a Senior Infrastructure Engineer.
You will support and oversee core infrastructure and networking, working closely with managed service providers to ensure seamless operations and business continuity whilst taking a lead on regular site set-ups.
Key Responsibilities:
Strong experience of the Microsoft tech stack; Windows Server, Azure AD / Entra, Exchange 365, Purview, PowerShell.
Act as an escalation point for the Service Desk Team
Assist in set up and configuration of LAN environments (particularly in regard to basic firewall configs), including hardware deployment and support
Coordinate with third-party MSPs for network and infrastructure implementation and ongoing management
Manage firewall operations and connectivity with ISPs
Oversee network IP addressing and VPN setups
Support business continuity through proactive incident management
Maintain inventory and configuration records for infrastructure and software
Support software licensing and upgrades
Support data privacy and security audits
Requirements:
Strong knowledge of Azure infrastructure management
Strong LAN and WiFi network understanding (ability to configure / troubleshoot to a reasonable level and manage). While not an absolute requirement, a CCNA or CCNP (or equivalent knowledge), would be beneficial
Experience with FortiGate Firewalls would be highly beneficial
Excellent communication skills with a proactive and self-motivated approach
....Read more...
We are seeking a motivated and enthusiastic individual to join our IT team as an IT Technician Apprentice. This is a fantastic opportunity to gain hands-on experience in a dynamic school environment while working towards recognised qualifications and certifications. You will be supported by experienced professionals and given the opportunity to develop your technical skills across a wide range of systems and platforms.
Key Responsibilities
Provide support for Windows PCs and servers, Apple Macs, and iPads.
Be the first point of contact for Pupils and Staff with IT issues, with support from the IT Manager, and respond to these incoming requests in a timely manner.
Escalate issues to the IT Manager where appropriate.
Support basic networking tasks, including troubleshooting, Wi-Fi surveys, cable runs, and cable patching.
Help maintain and update the asset database, including tagging new equipment.
Assist in creating and maintaining documentation of school systems.
Follow established IT processes and contribute to their improvement.
Support user account creation and removal.
Support system security by helping with updates and patching.
Maintain and support classroom technology, with particular attention to the school’s Promethean board deployment.
Organise and maintain the IT storeroom, ensuring stock levels are monitored.
Work alongside third-party vendors and service providers.
Assist with the monitoring of pupil web activity and report findings to the Head of ICT.
Contribute to data entry tasks and general administrative support.
Assist in the secure disposal of retired equipment and maintain accurate records.
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeshipEmployer Description:Farleigh School is a Catholic preparatory day and boarding school in Andover, Hampshire, England. Situated in 60 acres of parkland in the Test Valley, Hampshire, it educates around 430 children. The current school comprises a pre-prep department and the main prep school.Working Hours :Monday - Friday (9:00am - 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Hardware and software,Motivated,Positive attitude,Passion for ICT....Read more...
· Setting up new Mini PCs and Laptops
· Performing regular updates on Mini PCs and Laptops
· Resolving IT issues by liaising with our external IT hosting provider Nasstar
· Providing training on the system to new users on induction day and follow up training after 1 month
· Amending word templates for use within the case management system
· Maintaining spreadsheets for reports, using basic and more complex excel formulas. Extracting data from main database for use within Excel
· Liaising with users and designing, building and maintaining the case management system SOS, the Client Management System using simple coding/scripting
· Supporting and training existing members of staff on the system including new process and developments
· Keep updated on windows/security/SOS and other software updates/developments that impact Martin Kaye, provide relevant information to the Partners on next steps / action required.
· Assist in the maintenance and development of the firm’s website
· Assist in maintaining the firm’s online office manual (knowledge base) and APX forms
· Assist with the firm’s system process’s/contracts and equipment such as photocopiers, phones, comms equipment
· Assist in maintaining the firms IT A&P issues spreadsheet and keeping users update on progress
· Continue further personal development training watching webinars and carry out research on software that apply to Martin Kaye
Training:
Day release at Telford College
Mentor support within the workplace
Allocated assessor to visit you in the workplace
Training Outcome:
Full time role depending on successful completion of apprenticeship and operational needs
Employer Description:Martin Kaye Solicitors have grown at an incredible rate since we began in 1985 with just three members of staff! Since then, we have worked hard to maintain our independence and are now one of the largest and most reputable legal firms practicing in Shropshire and the West Midlands.
The practice is also recognised by the independent law directory Legal 500.Working Hours :Monday to Friday 9.00am - 5.00pmSkills: Communication skills,Attention to detail,Adaptable,Work under pressure....Read more...
The IT Support / Systems Technician will be responsible for maintaining clients’ computer systems, networks and peripheral equipment, including diagnosis and rectification of hardware, Microsoft 365 software, e-mail, backup and networking issues, over the phone, via remote tools or on-site visit. The ideal candidate will be an understanding of Microsoft 365 and associated cloud services. You will work for a variety of business clients.
Responsibilities include:
Supporting Microsoft 365 Applications and Platforms.
Supporting Microsoft Azure platforms to a basic level.
Troubleshooting Desktop Operating Systems.
Supporting of VOIP and Teams Phone systems.
Supporting Windows Active Directory Services to a basic level.
Installing computer hardware operating systems/applications remotely and onsite.
Troubleshooting system/network issues and diagnosing hardware/software faults.
Supporting Client Firewall, Sonicwall knowledge is an advantage.
Providing support, including procedural documentation and relevant reports.
Supporting the roll-out of new applications and setting up new user accounts / passwords etc.
Responding within agreed SLA’s to call-outs.
Prioritising and managing a range of open cases at any one time.
Establish working relationships with customers and suppliers.
Training:You will be self-motivated with strong communication skills and outstanding client-facing abilities. You will thrive under pressure and understand the need to deliver faultless customer service.
Knowledge / experience should include:
Thorough and current knowledge of Office 365, Teams, SharePoint, Exchange Online, Azure, etc.
Excellent knowledge of Desktop and Office products.
A working knowledge of the use of Powershell.
Good understanding of Microsoft products like SQL, Microsoft Server, Active Directory.
Ability to fault-find technology to include switches, firewalls, routers, internet connections, printers, wireless solutions, cabling issues.
The ability to work in a fast paced, dynamic environment, prioritising, and multi-tasking effectively.
Demonstrate expertise in all activities associated in the provision of a managed service.
Has a good eye to recognise new technology as it evolves, with consideration of how it could enhance our customer’s systems.
You will have attained or be working towards your Microsoft 365 fundamentals.
Information Communications Technician Training
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security.
Hardware & Software.
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies.
Technical Problem Solving.
Advanced-Data Security.
Computer Networks.
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:Staff development is important and they pride themselves on their fantastic staff retention rate. Upon successful completion of the apprenticeship, there will be exciting opportunities for progression within the business for the right candidate.Employer Description:We’re an IT & Telephony Support business based in Bristol. We’ve been around for over twenty years, which has given us enough time to get to be pretty good at what we do.
And what we do is take the gamble out of your business IT & Telephony.
We’re an enthusiastic team that’s worked hard to create an IT & Telephony company with a simple approach. Some IT firms make IT support an unnecessarily complex issue.Working Hours :Monday to Friday, 9am to 5pm, or 8.00am - 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Implement office procedures and work in accordance with written protocols
Receive patients, consult with members of the practice teamProcess appointment requests from patients by telephone and in person.
Use our EMIS Web Clinical System to process requests for appointments and visits
Act as a care navigator in directing callers to the appropriate healthcare professional.
Use own judgment, practice systems and communication skills to ensure that patients who need urgent consultation are seen according to need.
Enter requests for home visits, ensuring to carefully record all relevant details and referring to the duty doctor where necessary.
Deal with general enquiries, explain procedures and make both new and follow-up appointments.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
Handle completed repeat prescriptions for the patient and check names and addresses.
Registrations of new patients – computer data entry and medical records.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover in accordance with Practice policy and procedures.
Process patients’ changes of address – computer data and medical records
Advise patients of relevant charges for private (non-GMS) services, accept payment and issue receipts.
Ensure a working knowledge of the telephone system during and after hours
Respond to all requests and queries from patients, team members and associated healthcare agencies
Ensure building security – have thorough knowledge of doors/windows/alarm
Input and extract patient information to and from the EMIS Web Clinical System as required.
Take messages and pass on information in a timely and appropriate manner
Action requests for repeat prescriptions and ensure that they are ready for collection by the patient within 48 hours.
Scan, fax and photocopy as required
Have working knowledge of the telephone system, during and after hours
Process and distribute incoming and outgoing mailFile and retrieve paperwork update as necessary
Clear and re-stock consulting rooms as required
Keep the reception area, notice-boards and leaflet dispensers updated, tidy and free from obstructions and clutter
Inform line manager of low stock levels i.e. stationary or other supplies
Be able to cover all reception positions as necessary to meet the needs of the practice
Complete administrative tasks as requested, including requirements of Clinical Coding, management of medication documentation and processing, secretarial duties and support of private work functions, for which appropriate training will be provided.
Training:
The apprentice will receive a level 3 qualification in business administration following the completion of their course.
The training for this course will be run through Burnley College.
Day release at Burnley College
Training Outcome:Upon sucessful completion of the apprenticeship you could secure permanent employment. Employer Description:Thursby Surgery is renowned for its commitment to excellence in healthcare. Embracing innovation and adaptability, it responds effectively to the evolving landscape of general practice. By sharing expertise and fostering a collaborative environment, it ensures the highest standards of medical care. Thursby Surgery prioritises the health of its community, advocating for self-care and balancing individual patient needs with those of the wider population. Patients receive high-quality, accessible care delivered with courtesy and responsiveness, making Thursby Surgery a standout choice for both patients and professionals alike.Working Hours :Monday to Friday.
A staff rota is developed in advance and this may include early starts (7am), late finishes (8pm) and/or Saturday mornings. Shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
