Service Desk Manager– Surrey
Location: Hybrid working, Commutable to Guildford, Surrey and travel to customer sites when required.
Salary: £55k - £65k dep on exp + Bens Driving license required.
Environment:- EV, IT, Service Desk, Software, ITIL, Escalations, Customer Facing, Project Plans, Jira, MS Project, Processes.
My client, a provider of EV and Solar systems are seeking a highly motivated and driven individual, as an EV Service Desk/Operations Manager, to support the sustainability ambitions of a diverse range of customers faults/escalations.
An IT background in Service Desk/Operations would be required with experience on JIRA as well as operational processes that impact a seamless customer service.
Responsibilities will include:
Planning and scheduling the deployments of the award winning product across the UK.
In charge of Jira and dealing with customer faults/escalations
• Responsible for the smooth operation of cloud-based SaaS suite
• Ensure efficient client onboarding and seamless integration of SaaS solutions, tailored to specific market needs.
• Collaborate with sales and technical teams to secure high-margin commercial
charging
contracts across existing and new markets.
• Manage project timelines, budgets, and resources for successful implementations.
• Analyse operational data to identify improvement opportunities and enhance performance across all SaaS deployments.
• Build and maintain strong relationships with key stakeholders, including clients, partners, and vendors.
• Lead a small team of analysts and technicians, ensuring adherence to best practices and cross-department collaboration.
• Continuously monitor EV market, adapting strategies to maximize business opportunities in focus markets.
The role will be Hybrid working in Guildford, 3 days Office, 2 days Home.
Apply now for full details.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
Senior Service Operations Manager – IT/Datacentre Managed Services
Location:- London – 3 days Office, 2 Home.
Salary:- to £80k-£90k + Bens
Environment: - Financial Customers,Global Operations, Staff Manager, Service Delivery, Technology, Networking, Managed Services, IP, Datacentre, Voice, Data, Infrastructure.
Our client, a leading Global Managed Services company is looking to hire a Service Operations Manager with experiences of managing Managed Services within Financial accounts. The role is accountable for 40+ Staff and a Multi Million Pound Managed Services contracts.
The Operations Manager is responsible for leading a team of managed services and project professionals (40 + Engineers) who are dedicated to delivering a project or service to identified strategic accounts in finance. This is a Global role that includes improving efficiency, productivity and quality whilst delivering in line with budget requirements in a safe and fully compliant working environment, globally for financial strategic accounts.
Day to Day Duties include:
• Develop and implement the overall operational strategy in alignment with the strategic account goals and objectives.
• Understand the unique operational needs and challenges of each account and develop customised operational strategies.
• Foster deep relationships with Key customer stakeholders.
• Meet and exceed financial / margin expectation deliverables at Account and Project level.
• Identify opportunities for process improvement and efficiency enhancement.
• Analyse existing processes and workflows to identify areas for optimisation.
• Manage and allocate resources efficiently, including budgeting and resource planning.
• Oversee inventory and supply chain management, ensuring timely availability of materials and resources.
• Recruit, train, and manage a high-performing operational team focused on strategic account sales.
• Set clear KPI’s and performance expectations for the team.
• Provide coaching, guidance, and support to help team members achieve their goals.
• Collaborate with cross-functional teams (e.g. operations – key accounts/tech accounts and sales) to align strategies and resources.
• Develop and maintain quality management systems working with theGlobal Head of Operations the Operations Director – Strategic Accounts Tech and Operations Director – key accounts.
• Ensure compliance with all relevant laws, regulations, and industry standards.
• Implement and maintain safety protocols to create a secure working environment.
• Manage relationships with suppliers and vendors to optimize costs and improve service quality.
• Negotiate contracts and agreements to secure favourable terms.
• Provide regular reports and updates to senior management on the performance of strategic accounts Finance.
• Provide guidance and support to team members, ensuring they meet their individual and team targets.
• Ensure accurate reporting.
• Communicate client feedback and insights to relevant teams for continuous improvement.
• Establish key metrics to measure the progress and impact of operational strategic accounts.
• Provide Operational support for Managed Service/ Day 2 related activities within the Strategic Tech and Key and Transactional accounts.
Experiences Required:
• Proven experience in global operational leadership and delivery within both tech infrastructure projects and managed services.
• Key relationships with strategic account “finance” customers.
• Strong analytical and problem-solving skills, with the ability to think strategically and provide practical solutions.
• Excellent leadership and people management abilities, with the capacity to influence and inspire cross-functional teams of 40 people plus.
• Exceptional communication and presentation skills, both written and verbal.
• Strong business acumen and a deep understanding of organisational dynamics.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Understanding and experience of the Managed Services industry.
Apply now for full details.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
About EUAThe Energy and Utilities Alliance (EUA) represents the interests of the energy and utilities sector, providing leadership, insight, and collaboration opportunities across our specialist groups. We are dedicated to promoting innovation, sustainability, and best practice across the industry.As we continue to grow our influence and digital footprint, we are seeking a Brand and Digital Marketing Manager to drive our online presence, strengthen our brand identity, and support our members in achieving digital excellence.Role OverviewThe Brand and Digital Marketing Manager will be responsible for leading EUA's digital and brand strategy across all online platforms and communication channels. This is a dynamic role for a proactive and creative professional who can balance strategic thinking with hands-on delivery - ensuring EUA remains at the forefront of digital engagement within the energy and utilities sector.Key Responsibilities
Manage the social media and digital presence for EUA and its specialist groups
Develop and execute a comprehensive social media strategy to enhance brand visibility, engagement, and community growth.Produce, curate, and schedule content that promotes EUA initiatives, events, and policy updates.Monitor and report on engagement metrics to continually improve reach and impact.
Manage EUA websites
Oversee EUA and specialist group websites, including domain management, content updates, and technical maintenance.Ensure websites are user-friendly, accessible, and aligned with brand and SEO best practices.Coordinate web development projects, liaising with external agencies and internal stakeholders to deliver on time and within budget.
Provide regular website activity reports
Analyse website and digital campaign performance using analytics tools.Present insights and actionable recommendations to the CEO and Directors.
Manage and uphold brand guidelines
Maintain consistent visual and verbal identity across all EUA communications.Support specialist groups in applying EUA brand standards effectively.Create and update templates, toolkits, and visual assets.
Keep EUA at the forefront of digital innovation
Research and recommend emerging technologies, tools, and best practices.Explore opportunities for automation, improved analytics, and enhanced audience engagement.
Support EUA members in developing their digital capabilities
Provide guidance, advice, and training resources to help members improve their social media and digital communications.Share insights and best practices through workshops, webinars, and toolkits.
Undertake ad hoc projects
Lead or contribute to special marketing initiatives, events, and campaigns as directed by the CEO and senior leadership team.
Person SpecificationEssential Skills & Experience
Proven experience in digital marketing, brand management, or communications (ideally in a membership body, trade association, or similar environment).Strong understanding of social media strategy, content creation, and analytics.Experience managing websites (WordPress or similar CMS), including content and technical coordination.Excellent written and verbal communication skills with attention to detail and tone of voice.Ability to interpret data and produce meaningful insights and recommendations.Strong project management skills and ability to manage multiple priorities.
Desirable Skills & Experience
Experience in the energy, utilities, or sustainability sectors.Knowledge of SEO, Google Analytics, and digital advertising tools.Basic graphic design or video editing skills (e.g., Canva, Adobe Creative Suite).Experience working with membership organisations or stakeholder groups.
Personal Attributes
Creative, proactive, and adaptable.A collaborative team player who can also work independently.Enthusiastic about digital innovation and continuous improvement.Strong commitment to EUA's values and objectives.
How to ApplyPlease send your CV and a short covering letter outlining your suitability for the role. ....Read more...
