ACCOUNT MANAGER – CREWE - £28,000 - £38,000 BASIC SALARY (SUBJECT TO EXPERIENCE)Due to continued success and constant growth, we are looking an experienced Account Manager to join our award winning web & software design company based in Crewe.COMPANY BACKGROUNDOur client truly understands that their employees are their biggest asset and recognises that everyone is a key factor to the companies’ continued success. This is an excellent chance to build a rewarding career at a company that develops cutting-edge web and software applications for businesses of all shapes and sizes, from small businesses to multinational brands operating across a diverse range of industries including automotive, environmental, film, finance, healthcare, retail, sport, tourism, transport, and travel. One of the great things about this role is the variety the team enjoys – there usually over 50 projects at any given timeACCOUNT MANAGER JOB PURPOSEWorking with a diverse range of clients, you will be responsible for a portfolio of new and existing customers. Co-ordinating the delivery of new web and software projects and the maintenance of existing solutions.ACCOUNT MANAGER DUTIES
Plan project timelines, schedule internal resources, ensure that resources are on track to complete tasks and ensure they have the information & support they need to work effectively.Understand the specific needs of the clients you manage and adapt your communication style and project plans accordingly.Track project costs ensuring that the project remains within the initial estimates.Hold meetings with internal development and testing resources to ensure that resources are aware of their priorities.Help to mitigate potential blockers and resolve issues calmly and efficiently.Apply firm but fair judgement in sensitive situations, including changes to budget.Hold update calls/video calls with clients to advise on the progress of tasks.Keep internal departments updated on the progress of projects, raising any concerns and providing ideas to resolve issues.Help clients stay up-to-date with the latest advances in digital by effectively communicating software upgrades and best practices.Maximise account revenue by spotting opportunities for further design and development work and upselling CSI’s other services.Ensure that retainer clients are using their contracted hours effectively.Attend face-to-face meetings with clients, when required.Share ideas to help improve the efficiency of the department and the wider business, and facilitate the implementation of new processes.Support the sales process by identifying potential opportunities within existing accounts and promoting new services and solutions to clients.
ACCOUNT MANAGER ESSENTIAL REQUIREMENTS
Excellent organisational skills with the ability to juggle multiple priorities.The confidence and composure to handle busy clients who can be demanding, have varying needs, expectations, and technical knowledge.Strong people skills, and excellent communication - both verbal and written - with the ability to understand technical lingo, and articulate technical ideas to non-technical audiences.A proactive mindset with a keen eye for commercial opportunities.A background in sales or client management would be very beneficial.Any prior experience in account management or sales, particularly in a software house or digital agency, is a plus but not essential.A willingness to learn and adapt as part of a dynamic team.
ACCOUNT MANAGER DESIRABLE REQUIREMENTS
Experience with project management and communication tools such as JIRA, Slack, Microsoft Project, and Excel.Experience using CMS platforms (e.g., Contentful, Umbraco, or WordPress).The ability to demonstrate general web knowledge, including an understanding of how websites and web applications work.Degree educated.
ACCOUNT MANAGER PACKAGE
Working Monday to Friday 8am-4.30pm£28,000-£38,000 Basic Salary, dependent on experience28 days holiday including Bank holidays – increasing with length of serviceEmployee of the month rewardOn site parkingCompany events
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyACCOUNT MANAGER – CREWE – £28000 - £38000 dependent on experience....Read more...
Are you a Technical Customer Support Engineer looking for a new role based in Nottinghamshire?
My client is an awarding winning company who design and manufacture a range of complex electronic products that are used all over the world.
They currently require a Technical Customer Support Engineer, who will report into the Customer Support Manager. You will provide technical support and guidance for customers and distributors, ensuring the right equipment is specified for projects, designing bespoke systems and responding to a variety of queries. You will be part of the customer facing team, communicating with clients via phone, email and web chat, upholding the company’s values and delivering the high-quality service that our customers value.
Responsibilities include:
Assessing new project enquiries, responding to customers and booking project details on to CRM system
Identifying the correct system types to meet the project requirements, from a range of products and companion distributed products.
Technical support and guidance, including remote troubleshooting of complex systems.
Preparing equipment quotations, responding to bids in a timely manner.
Site visits, surveys, customer meetings and demonstrations, including report writing to follow up.
Providing technical training to customers.
The ideal Technical Customer Support Engineer, Nottinghamshire will have a blend of the following skills and experience:
Experience of audio systems and technology.
Experience designing on CAD programmes.
Personable manner with customers and able to give clear, concise explanations of technology systems
Good IT skills, experience with Microsoft Office and quick to learn new software packages
APPLY NOW for the Technical Customer Support Engineer job based in Newark, Nottinghamshire by sending your CV to rdent@redlinegroup.Com.....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The Construction Manager is responsible for managing all projects (including GC and larger-scale P&R, TremCares, etc.). This will involve working with the superintendent or technicians assigned to the project to ensure delivery is on time and within budget, as well as selecting and managing all subcontractors. Additional duties will include participating in all proposals, specifications, price estimates, schedules, and sales efforts as they affect the aforementioned projects. The Construction Manager is responsible for sales and service support, field resources, and customer management communication as necessary. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for contributing to, validating, and signing off on all proposals and specifications. Conceptual Phase (estimates & schedules) Program Planning Phase Design Phase Conduct Prebid Construction Phase Conduct Pre-construction Effective Close-out Cost Estimates and schedules Use of ebuilder for all project documentation per policy manual. Accountable for project cost/budget variance & profitability. Accountable for Quality Assurance. Understanding of subcontractor agreement and corrective measures of notification to subcontractor per the executed agreement. Proper letter notification to non-compliant subcontractor agreement articles, i.e., no waivers of lien for lower tier subs, missing submittals, etc. Set project timelines and goals. Manage key metrics and report on a regular basis or as required. Coordinate work with Program Managers, sales and service support, customer management (WTI and Tremco Roofing), and resource management. Participate in the preventive and corrective action process with responsibility and authority to: Initiate action to prevent the occurrence of any non-conformity relating to service, process, and quality. Identify and record any service, process, or quality system problems. Initiate, recommend, or provide solutions through designated channels. Verify the implementation of solutions. Control further processing, delivery, or installation of non-conforming products until the deficiency or unsatisfactory condition has been corrected. Review all bids received and conduct contractor interviews for specification and contractual compliance. Approve Proposals for submission (i.e. pricing, specification, scope). Direct Project Manager, technicians, and superintendents. Sign-off on project billings. Responsible for change order negotiation and approval.
Metrics:
Benchmarks will be assembled for the following metrics: Concept, Planning & Design (Proposals & Specs): # Proposals/Specs being managed # Proposals/Specs reviewed vs. in queue #/$ Wins vs. Losses Profit Margin of Wins vs. Losses Construction (Execution) # of projects w/in (time &/or $) budget +/- X% Contractor Management # Qualified Contractors $ Billed & Outstanding (& DSOs) Customer Project Quality Score
Competencies:
Technical knowledge of all products and services that WTI offers Deep understanding of all Construction Management tasks Understanding of superintendent roles & responsibilities
Communications:
Superior written, oral, and digital communication skills Must have excellent interpersonal skills and a customer service approach when dealing with sales reps Able to create performance reporting 24-hour reply response to all inquiries Computer Literacy Ebuilder, Email, web, SAP, Access, Excel, PowerPoint, Microsoft Projects, Visual Cadd , AutoCadd, others TBD
Specification Development Stage:
Select the WTI Superintendent for the project. Responsible for specification detail drawings approval. Signing off on Specifications shall be required by the Division Manager, Construction Manager, and Tremco Sales Rep.
Pre-Bid Stage:
Conducts Pre-Bid Meeting, agenda outlines the required format of the Pre-Bid Meeting. Document responses from Pre-Bid Meeting minutes are documented or audio recorded and compiled into meeting minutes on the form Receives and processes Pre-Bid Meeting Agenda and Sign-In form. Forwards published copies to local Tremco Rep, Superintendent, Facility Contact, and Roofing Subcontractor.
Bidding Stage:
Publishes, approves, and distributes Addendum (where applicable) Receives and reviews bids and agreements
Pre-construction Stage:
Provides established Project Schedule Assists Superintendent in planning and coordinating the Pre-Construction Meeting Provides superintendent with necessary subcontractor information from Bid Form site-specific safety plans, certificates, etc, prior to the Pre-Construction meeting Conducts and processes completed Pre-Construction Meeting documentation and distributes to all applicable parties
Construction Stage:
Daily receipt and review of Daily Inspection forms Visits job site as necessary Receive and review Weekly Progress Meeting Minutes; attend or be involved via conference call Maintain the project schedule, and process updates from the superintendent Perform site audits as appropriate Authorize and generate Change Orders as required Authorize subcontractor payments Authorize Customer billing Assist the Superintendent with any problems during construction The salary range for applicants in this position generally ranges between $79,000 and $99,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
