We are seeking a detail-oriented and proactive Application Support Apprentice to join our Support Team. The successful candidate will be responsible for maintaining, supporting, and enhancing business-critical applications. You will act as a key point of contact between end-users and technical teams, ensuring application stability, handling incidents, resolving service requests, and providing guidance on best practices.
The successful applicant will be responsible for investigating and solving all client support issues in a timely and thorough manner. As this is a client-facing role, the successful applicant must have strong communication skills and be able to work to deadlines.
Key Responsibilities:
Provide day-to-day support for enterprise applications and software platforms.
Investigate, troubleshoot, and resolve application issues raised by end-users.
Monitor system performance and respond to alerts to minimize downtime.
Work closely with development and infrastructure teams to resolve complex technical issues.
Document support processes, known issues, and resolution steps.Conduct root cause analysis for recurring incidents and recommend long-term solutions.
Assist in user training, onboarding, and support documentation.
Maintain SLAs and ensure timely resolution of support tickets.
Participate in testing and rollout of new applications or features.
Support integrations with third-party systems and services.
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT
Apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualifications
Training Outcome:
Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career
Employer Description:Designer Software Ltd specialise in developing an industry leading web based Housing and Finance platform, HomeMaster, that uses state-of-the-art development technologies to remain future-proof and continue to meet the ever-evolving needs of the Social Housing Sector.Working Hours :Monday - Friday (9:00am - 5:30pm).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Passion for ICT,Motivated,Positive attitude,Hard-working....Read more...
