Call handling
Directing calls and placing orders on internal systems
Utilising a CRM, creating customer accounts, raising tickets, ensuring notes are taken
Handling a LiveChat service, providing customer service as necessary
Answering telephone calls and responding to emails
Any other administrative duties
Assisting in the provision of hardware, shipping, and preparing for dispatch
The ideal candidate will have excellent written and verbal communication skills and be computer literate. You must have a basic understanding of Microsoft Excel and Word, be able to follow customer briefs and instructions, be able to work to deadlines, strong attention to detail and be able to work well under pressure and as part of a small, hands-on team. Previous customer service experience will be an advantage.
This role will be working towards Business Administration Level 3 qualification supported by starting off.Training:
Level 3 Business Administration Apprenticeship Standard
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week
Training Outcome:
Possible full time permanent position upon completion of the apprenticeship
Employer Description:The company specialise in hosting/cloud solutions, internet and telecommunication support, web hosting and internet connectivity. They have a large number of clients throughout the UK and provide an IT managed service for all of the above areas.
They are now looking for an enthusiastic individual who has great communication and customer service skills to join their growing team.Working Hours :Monday - Friday, 8.00am - 4.00pm or 9.00am - 5.00pm or 10.00am - 6.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental....Read more...
