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Level 3 IT Solutions Technician Apprentice - HA1
Your responsibilities may include: Providing technical support for hardware and software issues Assisting with network setup, maintenance, and troubleshooting Responding to user queries and resolving IT-related problems Supporting system updates, security checks, and routine maintenance Supporting day-to-day operations Working alongside experienced staff Participating in ongoing training and development Training:During your apprenticeship, you will: Receive regular training from Excellence Solutions Limited Complete at least 20% off-the-job training Study the Level 3 IT Solutions Technician Apprenticeship Gain hands-on experience in a real working environment Training Outcome: After successfully completing the Level 3 IT Solutions Technician apprenticeship, the apprentice will typically progress into roles such as IT Support Technician, Service Desk Analyst, or Desktop Support Engineer. With further experience and development, there are opportunities to advance into more specialised or senior roles, including Systems Administrator, Network Engineer, Cloud Support Engineer, or Cybersecurity Analyst. The apprentice may also choose to continue their professional development through higher-level apprenticeships (such as Level 4 or Level 5 programmes) or industry-recognised certifications, supporting long-term career progression within the IT sector. Employer Description:Our partner is a UK-based technology company delivering innovative digital solutions to businesses of all sizes. They specialise in software development, web design, and IT consulting, helping organisations improve efficiency, strengthen their digital presence, and achieve sustainable growth. The apprentice will join a supportive and collaborative environment focused on quality, innovation, and continuous learning.Working Hours :Full-time, 30 hours per week. Working days: 4 days (shifts to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Logical,Team working,Initiative ....Read more...
Project Administration Coordinator
Telecoms Project Coordinator Order Management Analyst UK wide – work from home – full remote working @mecscomms is recruiting for a contract order management, project coordinator. The role will be based working from home for a global telecoms carrier & network provider, This vacancy is for a 24 month rolling contract assignment. We are looking for someone who possesses change management, order management, provisioning, enablement, administration or service delivery project coordination experience, within a tech, telecoms, carrier, ISP or similar IT technology environment. Position: Order Creation, Provisioning Administrator, Change Request Administrator, Project Coordination, Project Administrator, Customer Account Management, Service Delivery Location: UK wide– work from home – fully remote working Hours: Monday – Friday (09.00 - 17.30) Start date: ASAP Duration: 24 months+ temporary contract Gross Rate: £17.50 per hour, gross umbrella pay rate, inside IR35 Security Clearance: Individuals must consent & be eligible to achieve BPSS (Basic Check) & SC level Security Clearance checks. Environment: Global IT, Technology, Cloud, Infrastructure, Telco, Telecom, Carrier, Internet, ISP, Service Provider, Operator, BT Openreach, BT ECO, Provisioning Administrator, Co-ordinator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, KPI, SLA, Tracking, Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office, ITIL, Agile, Temp, Temporary, Contract. Key Activity: • Customer relationship coordination • Service delivery management • Network project coordination • Resource scheduling • Order management & provisioning administration • Change control management • Customer order management & enablement • Provisioning process administration • Dealing with OLOs and external supplier delivery teams • Documentation & reporting Overview: A 24 month rolling temporary contract position has become available for an experienced order analyst, provisioning coordinator, order manager, sales support or project administrator to join an international telecoms service provider. The role will help deliver the best possible service experience for global enterprise customers. This will be achieved by supporting the order delivery cycle, working as a service delivery coordinator, provisioning administrator & project coordinator. The order & provisioning analyst will be responsible for acknowledging & validating customer requests, raising orders through the customer order provisioning system and coordinating customer communication throughout the delivery process. You will send acknowledgement & acceptance emails for order requests, generate tracking references & provide updates to the customer & internal business partners on status & progress. You will provide a daily order tracker for all Data & Voice teams, so that engineering resource can be effectively scheduled in advance of the order & ensuring effective communication to the supporting delivery agencies. Responsibilities: • Dedicated management of the order queue across all Data & Voice teams • Coordinating between delivery teams to schedule orders & change requests • Scheduling resources to ensure the timely delivery of customer orders • Ensuring that partners have received confirmation of resource within SLAs • Raising customer orders on the provisioning order management system • Service delivery – progressing orders through the delivery process • Utilising Vodafone, BT & Openreach workflow systems • Understanding order management processes and dealing with OLOs and external delivery teams • Order management and analysis • Communicating updates & progress reports with customers • Coordination between delivery teams to schedule works • Supporting the delivery & completion of departmental quality assurance targets • Supporting the IP Data Provisioning Managers in resource & order planning • Provide administrative support to engineering teams in the provision of voice & data products including ADSL, Ethernet, Leased Lines, WLR, Managed Services & IPVPN, WAN, MPLS etc. • Coordination, prioritisation & management of all received critical issues • Queue management for all Data & Voice teams across multiple systems • Generate work in progress reports • Provide service delivery management input for customer review meetings • Working in an Agile environment Candidate Profile: The ideal candidate will have had previous experience of change management, order management, provisioning, enablement, administration or service delivery project coordination experience, within a tech, telecoms, carrier, ISP or similar IT technology environment. Your experience, skills & attributes are likely to include some or all of the following: • Office support & administration skills • Administration, project coordination or sales support experience • Service delivery management, progressing orders through the delivery process • Familiarity with Vodafone, BT, Openreach or other order management workflow systems • Dealing with OLOs and external delivery teams and understating their processes • Order management and analysis • Good proactive communication skills & excellent documentation drafting competences • Stakeholder & customer relationship management • Computer literate with the use of Microsoft Office (email, word, excel) • Previous use of database, reporting, CRM or workflow systems • Administration experience in a IT, Technology, Telecoms, Internet or similar Tech environment is highly desirable • Familiarity with Agile, ITIL or other similar methodologies is highly desirable @mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology @mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business. For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Advanced Business Administration Apprentice
• You will provide a supportive secretarial/administrative service to the Head of General Division and the team. • Organise meetings/committees, collate and prepare papers, take minutes, circulate minutes and review actions, and organise catering.• Assist with other projects – related to Departmental Administration and building-related issues i.e., space, EAP, Contingency planning. • Office management: You will oversee the successful day-to-day running of the School Office. • Assist with the organisation of internal and external events• The role holder organises the School Office Christmas lunch for 120 staff (annual) and one summer event.• Assists with induction process of new starters.• Manages the holiday and sickness, and appraisal and probation, responsible for managing this on the HR system. • Developing and maintaining the School’s Sharepoint and public web pages.• Providing advice and information on all parking issues connected with Clinical School staff in liaison with Addenbrooke’s Access Office. • Responsible for processing expenses, ensuring they are correctly coded, and keeping concise records of items of expenditure.• Responsibility for the I-Procurement purchasing system alongside CUFS. • Processing and recording overtime costs • The role holder will provide assistance to the room booking administrator. They will approve rooms using the Outlook system and provide cover to the post holder during periods of absence.Training Outcome:There is a wide range of opportunities to stay in the university after the apprenticeship. Many of our previous apprentices have gone on to other Professional Services roles, such as Office Administrator, HR or Event administration.Employer Description:The School of Clinical Medicine currently employs nearly 3,000 people, spanning all varieties of staff type from Academic Professors to administrative support. The Clinical School Office provides central professional services to the Head of the School (Professor Patrick Maxwell, Regius Professor of Physic), the Clinical Dean (Dr Paul Wilkinson), Sub-Deans, and the Academic Departments, Units and Institutes of the School. The Secretary of the School, Dr Caroline Edmonds, is overall head of professional services. • The General Division has responsibility for the management of administrative functions and resources across the School of Clinical Medicine. In addition, it has oversight of all departmental administration, including the overall management of all HR, Estates, Financial, Facilities and Strategic Planning matters at departmental level. (Headed by Mrs Jackie Hall). • The Education Division works closely with the Clinical Dean, Deanery Team and the Secretary of the School on matters of educational policy and strategy. Faculty Board considers all educational aspects of the School’s business, covering undergraduates, graduates, and clinical trainees, and the Secretary of the Faculty Board provides leadership for the relevant administrative teams within the School. (Headed by Dr Litsa Biggs).• The Resources Division has responsibility for managing the finances of the Clinical School and all departments through two main arms: Accounts and Financial Planning & Analysis. (Headed by Mr Robin Uttin)• The Research Office offers expert guidance in securing and administering sponsored research funding for our academics, administrators and sponsors. (Headed by Mr Lyndon Bridgewater)• The HR Team supports management and staff in the School by promoting best practice and providing employee relations case support, HR management information, guidance on the application of HR policies and procedures, as well as some recruitment services. The School Office building also offers recently refurbished shared teaching and meeting room facilities, including an e-learning suite, and a staff and student café. Working Hours :Monday-Friday 8 am-4 pm or 9 am-5 pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative ....Read more...
Admin, Payroll, Compliance & Credit Control Apprentice
You will compile a weekly payment schedule and starters & leavers report, check bank statements daily for payments due into the company from clients, finance companies and insurers and other tasks and duties as assigned from time to time. Within recruitment, this requires timesheet processing and compliance. In doing so, recruitment admin handles all timesheet processing/queries & liaises with all candidates to obtain all required documents to make candidates compliant with all MSP requirements. In terms of timesheet processing, this function helps to maximise the company’s weekly profits by chasing candidates for outstanding timesheets. In terms of compliance, this function helps to ensure that the company has all the necessary candidate documentation when an MSP informs us, they would like to carry out an audit. In regard to the Trevellyan team, this is support function in all elements of credit control and payments to the insurers. In reference to accountancy, this is a support role to accountants and clients in offering good customer service and administration in support of our accountancy services. Job Responsibilities: Downloading candidate timesheets Process AWR changes & placement extensions Create vendor adjustment forms Teaching candidates how to submit timesheets on the online portals Chase unprocessed timesheets from workers Manage payment queries for candidates where applicable Manage candidates' holiday request forms and send completed forms to payroll Sending out & chasing outstanding registration documents and references Creating & sending out PAYE, Umbrella, Ltd & 3rd Party Ltd contracts to candidates Deal with audits when they are requested by MSPs Providing references for previous candidates Manage task management schedules & task follow-up reporting Run daily and weekly reports Other tasks and duties as assigned from time to time Check bank statements daily for payments due into the company from clients, finance companies and insurers Diarise & chase payments with clients – 7-day SLA for payments Ensure that all receipts and payments are placed in the credit control system Reconcile all transactions with the credit control system Ensure all insurance companies are paid at the end of the month via the statements Ensure all statements are confirmed as correct and signed off Ensure accurate and up to date client account files and database are kept Carry out credit control duties to ensure payments are received for our services Invoicing for client services delivered in support of credit control Maintain a portfolio of clients’ payrolls weekly, bi-weekly and monthly inbound/outbound customer service calls to our current clients, building relationships Deal with external supplier queries, HMRC, DWP, courts and other agencies Contacting customers over the telephone and via email with regards to potential new business Deal with payroll queries from staff and contractors in a professional and timely manner Calculations of statutory payments and processing P45 and P60’s and other year-end reports Analysis of pay summary and pay slips Upload RTI, FPS and EPS reports to HMRC and pension providers in a timely manner Training: Full training will be given, leading to a recognised Business Administrator Apprenticeship Standard Level 3 qualification Full on-the-job training will be delivered Off-the-job training will be supported by our training provider- Davidson Training UK Ltd You will complete the Functional Skills in maths and English up to and including Level 2 (if you don't already hold the equivalent) All training will be delivered within the workplace during working hours Training Outcome: A full-time position will be available after the successful completion of the apprenticeship Employer Description:The Carrington Blake Group are a professional services group serving small and medium businesses through outsourced business support functions. By supporting business needs across various administrative, technical and creative functions, a business can reduce costs, save time, and concentrate on engaging customers. Our offering to businesses includes: Accountancy and Financial Management IT Support and Cloud Computing Recruitment Business Start up Payroll services Marketing Web Design and Development Corporate Insurances Employee Benefits Scheme Due to the services we offer, our clients vary greatly, but our approach to solving problems remains the same. As such we are at the heart of industry developments and trends within each service division, providing latest and best approaches to our clients.Working Hours :You will be required to work Monday to Friday, 9:00am - 5:00pm. You will be paid until 6:00pm to allow you to complete your apprenticeship coursework. 40 hours a week.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Motivated,Strong computer skills,Strong command of English,Ability to work independently,Excellent time management,Target driven,Seeking out opportunities,Resilience ....Read more...
Apprentice Facilities & Communications Assistant - University of Oxford Department of Paediatrics
The post holder will support and be line managed by the Institute’s Buildings & Facilities Manager with a dotted line to the Communications and Events Officer and will work closely with both teams. The post will include but not be limited to the responsibilities detailed below. Responsibilities: You will be fully trained to carry out the following: Supporting internal and external communications: Assist the Communications and Events Officer in developing original written and visual content (including photos and video), gaining experience creating materials for social media channels, the Institute website, and internal communication platforms such as digital signage, email, and the intranet Support the regular review of intranet content, learning how to edit relevant SharePoint pages to ensure information remains accurate and up to date Assist with uploading content and scheduling posts for publication on Bluesky and LinkedIn, developing an understanding of social media planning and scheduling Support the uploading of news items, events, and job opportunities to the website, and assist with updating general web content as required Contribute ideas and help collate content for the termly Institute newsletter, building skills in content planning and editorial processes Communicate health and safety updates via internal channels (intranet, digital signage, and email) Supporting the planning and delivery of events: Support the planning and delivery of a range of events, developing practical experience across the full event lifecycle Assist with the organisation and delivery of seminars, Institute away days, ad hoc meetings, and seasonal events (such as Christmas and summer parties), building confidence through hands-on involvement Support event promotion activities by creating written and visual content and learning how to advertise events through appropriate channels, including email, digital displays, and social media Provide administrative and logistical support for events, gaining experience in liaising with suppliers to obtain quotes, raising and receipting purchase orders, and assisting with travel and accommodation bookings Support event catering orders and assist with event set-up and shutdown as required Assist with setting rooms up for events – this will involve light manual handling tasks such as moving chairs or tables Depending on skills, providing advice to room users on connecting to the audio/visual systems Supporting the facility management of the Institute: Support the circulation, filing and version control of health and safety policies, SOPs and guidance documents Maintain accurate records on relevant systems and files Ensure confidentiality and integrity of all sensitive information in accordance with the Data Protection Act and other relevant legislation and Codes of Practice including the University’s Information Security Policy Help keep records up to date for inductions, access permissions and training completion Liaise with teams to coordinate dates for upcoming Health & Safety inspections Learn and assist with various regular building and systems checks and updating necessary records Occasional cover of reception/front of house, providing guidance and advice to visitors, contractors and staff Occasional assistance with deliveries and stock control processes Training:Duration: 15 months practical training period, plus 3 months for End Point Assessment Delivery model: Work-based training with your employer 10 days Business Professionals training at college Approximately 12 on-site assessment visits per year Off the job training will count for at least 6 hours per week of an apprentice’s time at work Qualifications included: Level 2 Functional Skills in English and maths (if required) Level 3 Business Administrator apprenticeship standard End Point Assessment: Knowledge test Portfolio based interview Project/improvement presentation Training Outcome: Over 80% of our apprentices continue with us in the role they have been trained for after their apprenticeship and that is just the start of their career Employer Description:We are the largest employer in Oxfordshire with around 17,000 staff working in and around Oxford in a huge range of roles. Our apprentices are never on their own and will benefit from a supportive environment working in collaboration with the rest of our committed team. You will also be supported by the central apprenticeship team and you will join our growing network of apprentices within the university. You will have the opportunity to become an apprenticeship ambassador for the University and region. We will provide you with a welcoming and inclusive workplace, offering support and development opportunities that will enable you to progress and do your best work. We recognise diversity as our strength, vital for innovation and creativity, and we aspire to build a truly diverse community, which values and respects every individual’s unique contribution.Working Hours :Monday - Friday, Times to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,MS Excel, Outlook and Word,Willing to learn new skills,Adaptability,Social media skills ....Read more...