As an apprentice, you’ll work at a company and get hands-on experience.You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Provide technical support to end-users via phone, email, or in person
Assist in troubleshooting hardware and software issues, escalating complex problems as necessary
Install and configure computer systems, software, and network devices
Set up and maintain user accounts, passwords, and permissions on various systems
Perform regular system updates and software patches
Assist with network maintenance and monitoring
Support and maintain local area networks (LAN), wide area networks (WAN), and other IT infrastructure
Document issues, resolutions, and any actions taken in support logs
Provide training and guidance to end-users on basic software, hardware, and IT best practices
Collaborate with the IT team to ensure smooth and efficient daily operations
Take part in projects to improve systems, software, and processes
Maintain and manage hardware inventory, including computers, printers, and other IT equipment
Assist with data backup and recovery procedures
Training:Full level 3 Information Communications Technician Apprenticeship Standard.Training Outcome:A permanent position may be on offer upon successful completion of the apprenticeshipEmployer Description:Learning for Futures Ltd (trading as Wise Origin) is a national training provider, proudly rated Ofsted Grade 2. Since 2006, we have specialised in delivering high-quality apprenticeship training across diverse sectors, with a strong focus on IT and Digital. Our mission is to provide nationally recognised apprenticeship programs that drive positive outcomes and qualifications. We are committed to maintaining exceptional standards of training and fostering an inclusive learning environment that empowers individuals and supports employer success.Working Hours :Monday to Friday 8.30am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Initiative....Read more...
