We are searching for an experienced Infrastructure Engineer, for a technical role, which is focused on ensuring the smooth running of our clients complex self-hosted cloud platform along with its associated technologies.
Please note, this is a fully remote role but you may occassionally be required on site to provide support at locations based in Exeter and Newport. You therefore need to be based within a commutable distance of Exeter and Newport to be considered for the role.
The successful candidate will work as part of a team, managing multiple concurrent tasks with varying technologies.
The role will involve the following: -
Supporting and managing server and storage infrastructure across a self-hosted estate ensuring all systems are functioning and meeting Service Level Agreements.
Actively developing and transforming the virtualised compute platform, utilising a range of virtualisation and container technologies.
Working with Technical Analysts in maintaining Information systems in accordance with agreed priorities and standards.
Keeping documentation up-to-date and, where required, and assisting in the provision of training and support to users – ensuring housekeeping procedures are adhered too.
Investigating user requirements for application and infrastructure changes, designing and implementing appropriate solutions.
Regularly analysing systems to ensure that they are capable for future planned capacity and functionality.
Supporting IT development processes in the provision of new of improved products and services.
Ensuring the smooth functioning of the IT infrastructure – liaising with 1st and 2nd line teams, Application Support, Software Developers, Product Managers, Suppliers and other Analysts as required.
About You
You MUST have extensive and proven experience working in a 3rd Line Infrastructure Engineer role, providing technical support and implementation services. You will be able to analyse problems and the determine appropriate solutions.
You will also be/have:
Exposure to Open Source, Containerisation and DevOps methodologies (Docker, Kubernetes, Jenkins, Ansible, Puppet etc.).
Linux OS maintenance, including, software rollout procedures, backup software setup and management (RedHat Family and/or Ubuntu).
In-depth experience in technical support encompassing varying hardware and software platforms.
Ability to understand user requirements and translate them into technical solutions.
Varied Windows and Linux Operating Systems administration skills.
Networking Skills, including, LAN / WAN and Internet, Strong TCP/IP skills.
Experience of virtualisation technologies (VMware/KVM/QEMU/Xen).
Our client delivers award-winning solutions to its client base - this is a chance to join the business as they make major steps forward in leveraging the latest cloud and large-scale technologies to start bringing together the entire market to a unified platform.
The role comes with an extensive benefits package which includes: -
Competitive Salary
Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year
Annual Lifestyle Allowance (£300)
Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter
Private Health Insurance (Vitality)
Group Income Protection Scheme
Charitable Fundraising
Cycle to Work and Gym Flex Schemes
Internal Coaching and Mentoring
Training and Career Progression: A strong focus on your development
Family-Friendly Policies
Remote Working
Please note, to be considered for this role you MUST be based in the UK and you MUST have the Right to Work in the UK long-term, without Company Sponsorship.
KEYWORDS
Infrastructure Engineer, Open Source, Containerisation, DevOps, Docker, Kubernetes, Jenkins, Ansible, Puppet, Linux OS, RedHat, Ubuntu, Windows, LAN, WAN, Internet, TCP/IP, Virtualisation, VMware, KVM, QEMU, Xen.
Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.....Read more...
Telecoms Project Coordinator
Order Management Analyst
UK wide – work from home – full remote working
@mecscomms is recruiting for a contract order management, project coordinator. The role will be based working from home for a global telecoms carrier & network provider, This vacancy is for a 24 month rolling contract assignment. We are looking for someone who possesses change management, order management, provisioning, enablement, administration or service delivery project coordination experience, within a tech, telecoms, carrier, ISP or similar IT technology environment.
Position: Order Creation, Provisioning Administrator, Change Request Administrator, Project Coordination, Project Administrator, Customer Account Management, Service Delivery
Location: UK wide– work from home – fully remote working
Hours: Monday – Friday (09.00 - 17.30)
Start date: ASAP
Duration: 24 months+ temporary contract
Gross Rate: £17.50 per hour, gross umbrella pay rate, inside IR35
Security Clearance: Individuals must consent & be eligible to achieve BPSS (Basic Check) & SC level Security Clearance checks.
Environment: Global IT, Technology, Cloud, Infrastructure, Telco, Telecom, Carrier, Internet, ISP, Service Provider, Operator, BT Openreach, BT ECO, Provisioning Administrator, Co-ordinator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, KPI, SLA, Tracking, Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office, ITIL, Agile, Temp, Temporary, Contract.
Key Activity:
• Customer relationship coordination
• Service delivery management
• Network project coordination
• Resource scheduling
• Order management & provisioning administration
• Change control management
• Customer order management & enablement
• Provisioning process administration
• Dealing with OLOs and external supplier delivery teams
• Documentation & reporting
Overview:
A 24 month rolling temporary contract position has become available for an experienced order analyst, provisioning coordinator, order manager, sales support or project administrator to join an international telecoms service provider. The role will help deliver the best possible service experience for global enterprise customers. This will be achieved by supporting the order delivery cycle, working as a service delivery coordinator, provisioning administrator & project coordinator.
The order & provisioning analyst will be responsible for acknowledging & validating customer requests, raising orders through the customer order provisioning system and coordinating customer communication throughout the delivery process. You will send acknowledgement & acceptance emails for order requests, generate tracking references & provide updates to the customer & internal business partners on status & progress.
You will provide a daily order tracker for all Data & Voice teams, so that engineering resource can be effectively scheduled in advance of the order & ensuring effective communication to the supporting delivery agencies.
Responsibilities:
• Dedicated management of the order queue across all Data & Voice teams
• Coordinating between delivery teams to schedule orders & change requests
• Scheduling resources to ensure the timely delivery of customer orders
• Ensuring that partners have received confirmation of resource within SLAs
• Raising customer orders on the provisioning order management system
• Service delivery – progressing orders through the delivery process
• Utilising Vodafone, BT & Openreach workflow systems
• Understanding order management processes and dealing with OLOs and external delivery teams
• Order management and analysis
• Communicating updates & progress reports with customers
• Coordination between delivery teams to schedule works
• Supporting the delivery & completion of departmental quality assurance targets
• Supporting the IP Data Provisioning Managers in resource & order planning
• Provide administrative support to engineering teams in the provision of voice & data products including ADSL, Ethernet, Leased Lines, WLR, Managed Services & IPVPN, WAN, MPLS etc.
• Coordination, prioritisation & management of all received critical issues
• Queue management for all Data & Voice teams across multiple systems
• Generate work in progress reports
• Provide service delivery management input for customer review meetings
• Working in an Agile environment
Candidate Profile:
The ideal candidate will have had previous experience of change management, order management, provisioning, enablement, administration or service delivery project coordination experience, within a tech, telecoms, carrier, ISP or similar IT technology environment. Your experience, skills & attributes are likely to include some or all of the following:
• Office support & administration skills
• Administration, project coordination or sales support experience
• Service delivery management, progressing orders through the delivery process
• Familiarity with Vodafone, BT, Openreach or other order management workflow systems
• Dealing with OLOs and external delivery teams and understating their processes
• Order management and analysis
• Good proactive communication skills & excellent documentation drafting competences
• Stakeholder & customer relationship management
• Computer literate with the use of Microsoft Office (email, word, excel)
• Previous use of database, reporting, CRM or workflow systems
• Administration experience in a IT, Technology, Telecoms, Internet or similar Tech environment is highly desirable
• Familiarity with Agile, ITIL or other similar methodologies is highly desirable
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
IT Support Analyst Bristol £35,000 - £40,000 DOE Manufacturing Environment | On-Site Role | Career Development Opportunity A rapidly growing manufacturer based in Bristol is seeking an IT Support Technician to join their team in a newly created position. This is a hands-on, site-based role offering real autonomy and long-term technical development. You'll act as the first point of contact for IT support across the business, ensuring the smooth operation of desktops, networks, servers, and manufacturing IT systems. This role is ideal for someone who enjoys working in a fast-paced, IT-dependent environment and wants to expand their skills in SQL, JavaScript, and ERP systems. Key Responsibilities ·Provide on-site IT support for desktops, laptops, mobile devices/scanners and printers ·Troubleshoot hardware, software, connectivity, VPN, WAN and user access issues ·Support Microsoft 365 and end-user applications including ERP ·Act as first responder for IT incidents and system outages ·Support manufacturing/shop-floor IT systems ·Liaise with Managed Service Provider (MSPs) to escalate and resolve complex issues ·Maintain accurate documentation and ticket updates ·Assist with ERP user setup, support and documentation Required Skills & Experience ·Proven experience in an IT Support Technician, IT Support Analyst, or similar role ·Strong knowledge of Windows environments and Microsoft 365 ·Experience supporting desktops, laptops, printers and networked devices ·Understanding of client/server networking, VPNs, WANs ·Experience in a manufacturing or food production environment (desirable) ·ERP system user administration experience (desirable) ·Strong troubleshooting and problem-solving skills ·Excellent communication and customer service skills Development Opportunity This role offers genuine career progression. You will have the opportunity to develop skills in: ·SQL ·JavaScript ·ERP systems ·Working alongside MSPs on infrastructure and development projects ....Read more...
