Provide 1st line IT Support to customers who seek IT support
Logging helpdesk issues and escalating when necessary
Remote access troubleshooting
Configuring systems and updating software
Make sure that the company CRM system is updated
Answering customer tickets through a ticketing system and speaking over the telephone responding to inquiries from password resets to backups
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician
Employer Description:Evolve Managed Network Solutions offers proactive and human-centric digital solutions to keep your business running smoothly 24/7/365. With smart systems and agile procedures, we identify and fix problems before you even notice them.
Our four primary services – Business Connectivity, Guest Wi-Fi, SD-WAN and IT Support – provide one-stop solutions for all your telecom needs. Our patented SD-WAN technology allows us to deliver top-notch hardware with software-defined WAN paths that offer layers of redundancy, ensuring high availability and cloud-based control.Working Hours :Monday- Friday
(40 hours per week)
Weekly Rota:
7:00am to 4:00pm, 8:00am to 5:00pm, or 9:00am to 6:00pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills....Read more...
Lead the Way: Act as a technical trailblazer and point of contact for customers, offering your expertise in Vodafone's LAN/WAN/Wifi technologies
Team Power: Collaborate with our skilled engineers, ensuring that together, we provide unparalleled support to our critical strategic accounts. Your leadership will guide us to success
Future-Proof Solutions: Monitor and manage data networks and associated systems, always staying one step ahead of potential disruptions
Rise to Challenges: Bring your A-game in resolving user faults and making impactful changes on the network. Your technical prowess will shine as you tackle network issues with confidence
Performance Matters: Contribute to key metrics that reflect our commitment to excellence. From SLAs to system availability, your efforts will shape our success story
Apprenticeships aren’t what they used to be. These days, they’re a platform for your generation to go on and own the future, and frankly, we love to see it.Training:
This role comes with a level 6 apprenticeship to support your learning. The qualification is a BSC Digital and Technology Solutions (Network Engineer) and we partner with a fantastic learning provider to support you all of the way
20% of your working week will be spent learning with our partner remotely
Training Outcome:Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK.Employer Description:We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Working Hours :Monday to Friday, 8:30am to 5:15pm.Skills: Communication skills,Problem solving skills,Logical,Initiative....Read more...
Lead the Way: Act as a technical trailblazer and point of contact for customers, offering your expertise in Vodafone's LAN/WAN/Wifi technologies.
Team Power: Collaborate with our skilled engineers, ensuring that together, we provide unparalleled support to our critical strategic accounts. Your leadership will guide us to success.
Future-Proof Solutions: Monitor and manage data networks and associated systems, always staying one step ahead of potential disruptions.
Rise to Challenges: Bring your A-game in resolving user faults and making impactful changes on the network. Your technical prowess will shine as you tackle network issues with confidence.
Performance Matters: Contribute to key metrics that reflect our commitment to excellence. From SLAs to system availability, your efforts will shape our success story.
Apprenticeships aren’t what they used to be. These days, they’re a platform for your generation to go on and own the future, and frankly, we love to see it.Training:
This role comes with a level 6 apprenticeship to support your learning. The qualification is a BSC Digital and Technology Solutions (Network Engineer) and we partner with a fantastic learning provider to support you all of the way.
20% of your working week will be spent learning with our partner remotely.
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK.
Training Outcome:
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK
Employer Description:We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Working Hours :Monday to Friday, 8:30am to 5:15pm.Skills: Communication skills,Problem solving skills,Logical,Initiative....Read more...
Lead the Way: Act as a technical trailblazer and point of contact for customers, offering your expertise in Vodafone's LAN/WAN/Wifi technologies
Team Power: Collaborate with our skilled engineers, ensuring that together, we provide unparalleled support to our critical strategic accounts. Your leadership will guide us to success
Future-Proof Solutions: Monitor and manage data networks and associated systems, always staying one step ahead of potential disruptions
Rise to Challenges: Bring your A-game in resolving user faults and making impactful changes on the network
Your technical prowess will shine as you tackle network issues with confidence
Performance Matters: Contribute to key metrics that reflect our commitment to excellence. From SLAs to system availability, your efforts will shape our success story
Apprenticeships aren’t what they used to be. These days, they’re a platform for your generation to go on and own the future, and frankly, we love to see it.Training:
This role comes with a level 6 apprenticeship to support your learning
The qualification is a BSC Digital and Technology Solutions (Network Engineer) and we partner with a fantastic learning provider to support you all of the way
20% of your working week will be spent learning with our partner remotely
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK
Training Outcome:
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK
Employer Description:We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Working Hours :Monday - Friday, 8.30am - 5.15pm.Skills: Communication skills,Problem solving skills,Logical,Initiative....Read more...
Lead the Way: Act as a technical trailblazer and point of contact for customers, offering your expertise in Vodafone's LAN/WAN/Wifi technologies.
Team Power: Collaborate with our skilled engineers, ensuring that together, we provide unparalleled support to our critical strategic accounts. Your leadership will guide us to success.
Future-Proof Solutions: Monitor and manage data networks and associated systems, always staying one step ahead of potential disruptions.
Rise to Challenges: Bring your A-game in resolving user faults and making impactful changes on the network. Your technical prowess will shine as you tackle network issues with confidence.
Performance Matters: Contribute to key metrics that reflect our commitment to excellence. From SLAs to system availability, your efforts will shape our success story.
Apprenticeships aren’t what they used to be. These days, they’re a platform for your generation to go on and own the future, and frankly, we love to see it.Training:
This role comes with a level 6 apprenticeship to support your learning. The qualification is a BSC Digital and Technology Solutions (Network Engineer) and we partner with a fantastic learning provider to support you all of the way.
20% of your working week will be spent learning with our partner remotely.
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK.
Training Outcome:
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK.
Employer Description:We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Working Hours :Monday to Friday, 8:30am to 5:15pm.Skills: Communication skills,Problem solving skills,Logical,Initiative....Read more...
Lead the Way: Act as a technical trailblazer and point of contact for customers, offering your expertise in Vodafone's LAN/WAN/Wifi technologies.
Team Power: Collaborate with our skilled engineers, ensuring that together, we provide unparalleled support to our critical strategic accounts. Your leadership will guide us to success.
Future-Proof Solutions: Monitor and manage data networks and associated systems, always staying one step ahead of potential disruptions.
Rise to Challenges: Bring your A-game in resolving user faults and making impactful changes on the network. Your technical prowess will shine as you tackle network issues with confidence.
Performance Matters: Contribute to key metrics that reflect our commitment to excellence. From SLAs to system availability, your efforts will shape our success story.
Apprenticeships aren’t what they used to be. These days, they’re a platform for your generation to go on and own the future, and frankly, we love to see it.Training:
This role comes with a level 6 apprenticeship to support your learning. The qualification is a BSC Digital and Technology Solutions (Network Engineer) and we partner with a fantastic learning provider to support you all of the way.
20% of your working week will be spent learning with our partner remotely.
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK.
Training Outcome:
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK
Employer Description:We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Working Hours :Monday to Friday, 8:30am to 5:15pm.Skills: Communication skills,Problem solving skills,Logical,Initiative....Read more...
Lead the Way: Act as a technical trailblazer and point of contact for customers, offering your expertise in Vodafone's LAN/WAN/Wifi technologies.
Team Power: Collaborate with our skilled engineers, ensuring that together, we provide unparalleled support to our critical strategic accounts. Your leadership will guide us to success.
Future-Proof Solutions: Monitor and manage data networks and associated systems, always staying one step ahead of potential disruptions.
Rise to Challenges: Bring your A-game in resolving user faults and making impactful changes on the network. Your technical prowess will shine as you tackle network issues with confidence.
Performance Matters: Contribute to key metrics that reflect our commitment to excellence. From SLAs to system availability, your efforts will shape our success story.
Apprenticeships aren’t what they used to be. These days, they’re a platform for your generation to go on and own the future, and frankly, we love to see it.Training:
This role comes with a level 6 apprenticeship to support your learning. The qualification is a BSC Digital and Technology Solutions (Network Engineer) and we partner with a fantastic learning provider to support you all of the way.
20% of your working week will be spent learning with our partner remotely.
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK.
Training Outcome:
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK
Employer Description:We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Working Hours :Monday to Friday, 8:30am to 5:15pm.Skills: Communication skills,Problem solving skills,Logical,Initiative....Read more...
Lead the Way: Act as a technical trailblazer and point of contact for customers, offering your expertise in Vodafone's LAN/WAN/Wifi technologies.
Team Power: Collaborate with our skilled engineers, ensuring that together, we provide unparalleled support to our critical strategic accounts. Your leadership will guide us to success.
Future-Proof Solutions: Monitor and manage data networks and associated systems, always staying one step ahead of potential disruptions.
Rise to Challenges: Bring your A-game in resolving user faults and making impactful changes on the network. Your technical prowess will shine as you tackle network issues with confidence.
Performance Matters: Contribute to key metrics that reflect our commitment to excellence. From SLAs to system availability, your efforts will shape our success story.
Apprenticeships aren’t what they used to be. These days, they’re a platform for your generation to go on and own the future, and frankly, we love to see it.Training:
This role comes with a level 6 apprenticeship to support your learning. The qualification is a BSC Digital and Technology Solutions (Network Engineer) and we partner with a fantastic learning provider to support you all of the way.
20% of your working week will be spent learning with our partner remotely.
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK.
Training Outcome:
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK
Employer Description:We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Working Hours :Monday to Friday, 8:30am to 5:15pm.Skills: Communication skills,Problem solving skills,Logical,Initiative....Read more...
Lead the Way: Act as a technical trailblazer and point of contact for customers, offering your expertise in Vodafone's LAN/WAN/Wifi technologies.
Team Power: Collaborate with our skilled engineers, ensuring that together, we provide unparalleled support to our critical strategic accounts. Your leadership will guide us to success.
Future-Proof Solutions: Monitor and manage data networks and associated systems, always staying one step ahead of potential disruptions.
Rise to Challenges: Bring your A-game in resolving user faults and making impactful changes on the network. Your technical prowess will shine as you tackle network issues with confidence.
Performance Matters: Contribute to key metrics that reflect our commitment to excellence. From SLAs to system availability, your efforts will shape our success story.
Apprenticeships aren’t what they used to be. These days, they’re a platform for your generation to go on and own the future, and frankly, we love to see it.Training:
This role comes with a level 6 apprenticeship to support your learning. The qualification is a BSC Digital and Technology Solutions (Network Engineer) and we partner with a fantastic learning provider to support you all of the way. If required, you will also complete Functional Skills in English and maths.
20% of your working week will be spent learning with our partner remotely.
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK.
Training Outcome:
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK, should you be the right candidate for an ongoing role.
Employer Description:We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Working Hours :Monday to Friday, 8:30am to 5:15pm.Skills: Communication skills,Problem solving skills,Logical,Initiative....Read more...
