This is an exciting opportunity to work within a professional dental practice while studying for your Level 2 Customer Service Practitioner apprenticeship.
As the first point of contact for patients, the Dental Receptionist plays a key role in shaping the patient experience and ensuring the practice runs efficiently.
You will develop strong communication, organisation, and customer service skills while supporting both patients and the dental team.
Key duties may include:
Greeting patients warmly in person and over the telephone, ensuring a friendly and professional first impression
Managing appointment bookings, amendments, and cancellations using the practice management system
Communicating clearly with patients regarding waiting times and upcoming appointments
Ensuring patients are welcomed and checked in efficiently upon arrival
Maintaining accurate and confidential patient records on the electronic patient database
Responding to emails and telephone enquiries promptly and professionally
Booking follow-up appointments and managing recall systems for routine check-ups
Contacting patients ahead of appointments with courtesy reminders
Supporting the practice team to ensure appointment schedules remain efficient and full
Processing payments and supporting administrative tasks within reception
Maintaining a clean, organised, and welcoming reception and waiting area
Ensuring all required documentation such as treatment plans, medical histories, and forms are completed correctly
Supporting the wider team to ensure the smooth day-to-day running of the practice
Building positive working relationships with dentists, nurses, and practice staff
You will also gain an understanding of dental services offered within the practice and learn how to support patients throughout their journey
Training:Provided by Tempdent:
Level 2 Customer Service Practitioner Apprenticeship
Dental Receptionist specific training
Functional Skills (if applicable)
Flexible online delivery model
Induction and regular progress support
Training Outcome:Possibility of a full time role after the completion of the Apprenticeship and progression within the practice.Employer Description:Riverdale Healthcare is a growing group of dental practices committed to delivering high-quality, ethical dental care while providing the best possible patient experience. The team focuses on creating a supportive environment where staff are highly trained and patient care remains at the heart of everything they do. Their vision is to be the most trusted provider transforming dental care for the nation.Working Hours :Shifts will be confirmed at interview staged but will fall between the practice open times: Monday - Thursday 8.30am - 5.15pm and Friday: 8.30am - 5.00pm.Skills: Administrative Skills,Attention to Detail,Customer Care Skills,Initative,IT Skills,Non judgemental,Organisational Skills,Problem Solving Skills,Teamworking,Communication Skills,Professionalism,Telephone Skills,Time Management....Read more...
Undertake general reception duties, making and taking telephone calls, taking messages, face-to-face enquiries, liaising with staff, outside agencies, and visitors/patients
Collect payments for non-NHS services
Greet and direct patients and visitors
Booking appointments
Dealing with home visit requests
Working on front reception
Photocopying
Emailing
Inputting and extracting information from the practice system
Liaising with other NHS services/pharmacies
General housekeeping, i.e. keeping the reception and waiting areas tidy
Any other reasonable duties as necessary
Training:
Level 3 Business Administration Apprenticeship Standard
Training will be delivered face-to-face, with workshops and 1-2-1 support given
Training Outcome:
It will be varied and interesting, and sometimes challenging
The ideal candidate will be someone with a ‘can do’ approach who is able to benefit from the training and support we can provide to develop
The possibility to join our team full-time with a chance to progress onto more senior roles in time
Employer Description:Park surgery is a busy local GP practice operating over 3 sites in Middlesbrough with over 12,500 patients. We offer first class patient-centred primary care to Middlesbrough residents.Working Hours :Monday - Friday, between 8.00am - 6.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Multi-tasking....Read more...
Answering phones to customers and dealing with queries
Outgoing sales calls
Customer engagement
Updating CRM with customer contact
Understanding of the organisation's product
Generating new business
Cold calling
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 4 Sales Executive qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
Training Outcome:
Upon successful completion of the apprenticeship, we aim to employ the apprentice as a permanent member of staff
Opportunities will be provided to further develop your professional career within the company
Employer Description:Paragon Training has the largest library of safety training video! If you have been searching for the missing piece of your training course, we will have just that! If you are not sure what you are searching for, then our experienced team is waiting to help you find the video that will suit your requirements. We will help you achieve full compliance with H&S regulations, for minimal effort and expense.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Presentation skills,Administrative skills,Team working,Initiative....Read more...
Meeting and greeting patients
Answering telephones promptly and directing calls where necessary
To run the appointment system effectively
Removal and filing of patient medical records
Admin tasks such as registration of patients, change of address, etc.
Processing prescriptions
Taking requests for home visits and medical advice
Dealing with patient queries
Opening and closing of the surgery
Setting/restoring the telephone system
Sorting incoming post and taking post to the Post Office
Ensuring patient waiting areas are tidy and ventilated
Keeping notices and signs tidy and up to date
Ensuring all essential tasks are complete and handing over non-urgent tasks properly before leaving
Helping to cover colleagues' absences where necessary
Any other duties deemed relevant to this post
Training:Level 3 Business Administrator Apprenticeship Standard:
Full on-the-job and off-the-job training will be delivered supported by our Training Provider- Davidson Training UK Ltd
All training will be carried out within the workplace during working hours
Level 2 Functional Skills in English and mathematics (if you do not already hold the equivalent)
Full training will be given, leading to a recognised Business Administrator Apprenticeship Standard
Training Outcome:
Full-time position potentially being offered to the right candidate
Employer Description:Forest Hill Group Practice is committed to preserving and enhancing its good reputation for being caring and innovative by providing the highest quality medical services in a friendly, happy and healthy environment, where the promotion of health and well-being to patients and staff is paramount.Working Hours :Monday - Friday.
Shift hours to be confirmed via rota.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience,Working well under pressure,Polite,Must be able to multi task,Willing to learn,Flexible and proactive,Resourceful,Energetic,Confident individual,Discreet....Read more...
Applications are invited from dedicated and enthusiastic Staff Nurses with a background in Surgical Ward, Day Surgery, Endoscopy or Theatres to join our client's busy Day Procedure Ward team at the major Health facility on the beautiful Island of Guernsey, in the Channel Islands. The Unit comprises; a 19 bedded ward area with additional seated waiting areas for ambulatory patients, a minor operation/procedure room with a two-bedded post anaesthetic recovery unit and an Endoscopy Suite.Service users attend the unit for a variety of surgical, endoscopy, dental, interventional radiological and other diagnostic procedures.Relying on the multi-skilled nature of the team, any previous experience in Endoscopy, Minor Ops scrub or Recovery would be an advantage. However, this role also offers opportunity to gain knowledge and skills. Pre Assessment also forms part of the Ward responsibilities. Please note; Guernsey has adopted the AfC banding system, but have applied their own salary scale. The current Band 5 salary range is £40,178 to £51,819 plus an annual bonus of £1,747 and higher unsocial hours enhancements; 36% evening/Saturday and 72% Sunday/BH.Annual leave starts at 36 days up to 42 days with full credit for NHS service for annual leave and sick leave.The island of Guernsey is in the Channel Islands and has a population of 65,000. It has some of Britain's finest and best-kept beaches, an especially mild and sunny climate, and an offbeat, historic harbor town in St. Peter's Port, the island's capital.This unique integrated health service delivers a diverse range of services including diagnosing and treating patients in the island's acute hospital complex, and supporting people with in the wider community.Guernsey provides excellent care, supported by modern equipment and reliant on Healthcare professionals recruited to a high standard.Person requirements:Registered Nurse with full NMC registration. Recent UK post-registration experience in at least one of the following; Surgical Ward, Day Surgery, Endoscopy or Theatres.The benefits of working in Guernsey include: - A higher-than-UK salary. - An annual bonus of £1,747. - A flat rate 20% income tax. - No Council tax or VAT - A relocation payment of £5,000* - On-site Staff Accommodation or a generous allowance for private rental accommodation* - A continental lifestyle, where the people are friendly, and crime is very low. *Full T&C in relocation directiveFor an insight into Jarrodean as a Consultancy and for a summary of all current roles visit jarrodean.com If this role is not for you, please remember we offer a generous £500 Bonus for any successful friend or colleague referrals.....Read more...
Dental Nurse Jobs in Kingston upon Hull, East Riding of Yorkshire. INDEPENDENT, £13.70 per hour, superb modern dental practice providing NHS and high-end cosmetic procedures. Zest Dental Recruitment working in partnership with a modern, superbly equipped Independent Dental Practice is seeking to recruit an experienced dental nurse for a full-time position.
Independent Dental Practice
Dental Nurse
Full-time
Kingston upon Hull, East Riding of Yorkshire
Mixed practice offering a huge breadth of dental treatments
Established dental practice providing NHS and high-end cosmetic procedures
£13.70 per hour
Hours are 8am to 5pm, Monday to Friday (40 hours)
Candidates must be qualified dental nurses
Superb practice with state-of-the-art equipment and excellent clinical and support team
Excellent career development opportunities, you will be well supported to develop professionally
Excellent staff retention with friendly and supportive team
Permanent position
Reference: DW100302
Located in West Hull, this is a large multi-surgery practice accommodating dentists with expertise in each specialist branch of dentistry. The practice is a provider of NHS dentistry in the area but also has an excellent reputation for the provision of private treatments including cosmetic and implants.
The practice is extremely well organised and structured with spacious surgeries, equipped to an exceptionally high standard. The practice also boasts separate waiting areas which are designed with comfort in mind with coffee machines, and televisions in order to relax patients before their treatment. The practice has great management and promotes a friendly team-orientated work environment. We are currently seeking a dental nurse to assist a dentist in providing NHS and private treatments; duties will be chair-side.
This is a superb opportunity for a dental nurse seeking an excellent practice to work in, wishing to work within a professional environment with great career prospects, training and support.
Applicants must have previous dental nurse experience, have a dental nurse qualification and be registered with the General Dental Council.
For further information regarding this position, confidential enquires can be made by submitting your CV to Zest Dental. All applications and enquiries will be treated in the strictest of confidence.....Read more...
As a fast growing organisation, there is no average day or week – each one is different. The main functions of the role will be:
Deal with enquiries by telephone or multiple external and internal faced mailboxes in a professional, timely and helpful way
Act as the first point of contact with regards to referrals and enquiries from children and young people, families and professionals
Support service meetings and events including booking venues, sending invites, and taking minutes
Accurately input client information, demographic and assessment information on to the Management Information System and local recording systems
Support the management of local information governance systems, in particular the safe storage of case records in adherence with Compass information governance policies and procedures
Undertake weekly tasks to support the service, including waiting list contacts, audits and allocations
Support the Team Leaders to centrally co-ordinate activity, including creating and updating duty rotas and meeting schedules
Populate and cleanse of data on a daily/weekly/ monthly/quarterly basis and contribute to the creation of quarterly and annual performance monitoring reports
Maintain general office administrative duties such as filing, photocopying and scanning
Training:
Off the job training will take place at York College on a day release basis and the remainder of the training will be in the workplace
Training Outcome:
Upon completion of the apprenticeship, there may be the opportunity to work in Phoenix or other teams or services within the organisation
Employer Description:Compass Phoenix is an emotional wellbeing and mental health service for children and young people with a mild to moderate need in North Yorkshire established in 1986. We run school nursing, school health and wellbeing services, substance misuse and sexual health services for children and young people across England. We are among the “trailblazers” for the government’s drive to establish Mental Health Support Teams in schools. We have increased from 200 to over 500 staff in the last few years.Working Hours :Monday to Thursday 9:00- 17:00
Friday 9:00- 16.30Skills: Attention to detail,Accuracy,Positive attitude....Read more...
DENTAL ASSOCIATE - HUNTLYAn opportunity has become available for a Dental Associate to join an Independent practice located in Huntly, AberdeenshireThis role offers an opportunity to work in a supportive environment, perfect for someone post VT or for someone early in their career seeking mentored clinical support from an experienced existing VT trainer, or for someone looking to complete VT equivalence.Friendly practice, with an experienced team of fully qualified and experienced nurses, and loyal and supportive clinical staff.The practice are willing to provide sponsorship for the right candidate. •Start date: 19th October 2026 onwards •Days of work: Tuesday - Friday •Working hours: 8.30am - 4.45pm•Pay rate: Associate 50/50 •Pay rate (sponsorship basis) - Salary of £48k or a percentage basis that can be discussed further at interview stage •Established / large list of around 2,500 loyal patients. NHS patients available to transfer (continuing care payments of around £4.5k-£5k per month)Practice information:4 surgery practice computerised using SOE/Exact and Pearl AI software. Equipment including: digital x-rays, OPT machine, intra oral camera, iTero scanner, aqua care machine, two brand new airflow machines and rotary Endo. Two dental therapists on site. Modern, fully equipped dental surgeries, able to accommodate a left or right handed dentist• Waiting list of new patients looking to register.• High private earning potential across a 4 day week, with scope to develop your own interests• Will be eligible for the new remote and rural allowance• Supportive, experienced and loyal clinical and administrative team• Positive, team-oriented environment focused on providing first class family dental care• Strong reputation within the local community for providing quality patient care.• No on call commitment• Airflow GBT• Company events• Employee mentoring programme• Relocation assistanceLocation information:Large carpark both at the front and behind the practice. There is also a public car park round the corner. Train station is a 4minute walk from the practice and Huntly is on the trainline to Aberdeen and InvernessIf you’re looking for a welcoming practice with a strong patient base and a supportive environment to grow your career, we’d love to hear from you!....Read more...
To work as part of the Care Navigation in a professional manner to provide high quality Patient Services Team, administration and support services to all clients, visitors, GPs and Allied Health Professionals
To provide a professional call handling service and associated administration duties
To embed and sustain an ethos of care navigation throughout the team, providing advice and guidance and signposting patients to the most appropriate clinician / service
To receive and greet patients, i.e. clients and visitors to the practice, in a welcoming and professional manner in line with Horton Park’s welcoming procedure and to act as a point of contact between patients, clients, healthcare professionals, visitors, the GPs, Partners and Practice Staff
To engage with patients / clients, provide advice and proactively signpost patients and clients to the most appropriate clinician / service (care navigation)
To deal with any verbal queries, concerns or complaints from patients, clients, visitors professionally and to escalate to the Patient Services Manager as appropriate
To ensure reception, waiting areas and clinical rooms are maintained in a clean and tidy state, preparing and tidying rest and meeting areas when requested, including the making of drinks and washing up
To receive payments from patients and clients for non-NHS services in line with Horton Park’s procedures
To answer / make / assist telephone calls in a professional manner ensuring important / appropriate information is documented and redirected accordingly and to accurately take messages
Identify callers or patients who may present face-to-face requiring an immediate emergency response and refer to the appropriate clinician, emergency ambulance service or A&E department
Administration:
To provide accurate and up to date information to answer the enquiries of patients, clients and visitors where necessary seeking the advice of others, responding to and / or redirect all patient and visitor requests accordingly
To accurately maintain and update appointment systems, booking in patients and visitors in line with practice appointments and visitors procedures
To undertake registrations / deductions of patients at the practice following Horton Park’s procedures, receiving, checking forms and providing advice as required
To undertake a variety of administration duties including preparing and printing repeat prescriptions according to standard operating procedures at patient’s request, distributing prescriptions, photocopying, emailing, text messaging services, filing, preparation of letters for posting and clerical support to others within the practice
Setting up new patient records on the clinical system, updating of patient details and entry of identified clinical data (including read codes) to medical records
To maintain stationery in all medical and treatment rooms including the re-ordering of such items
Arrange for an ambulance for patients as and when requested by the clinician
Notify the Patient Services Manager of any equipment or IT failures or faulty equipment
Receive and distribute external and internal post, including all incoming general emails, redirecting mail as appropriate
General:
To attend meetings as required
To provide holiday and sickness cover for front of house and other administration duties as required
Advise the Patient Services Manager of any problems and take appropriate action as directed
Training:Level 2 Customer Service Practitioner Apprenticeship Standard:
Level 2 Customer Service Practitioner qualification
Functional Skills in maths and English (if required)
You will attend training sessions with your tutor, either via Teams or face-to-face, every fortnight
Training Outcome:Progression onto a full-time administration / reception role within the team.Employer Description:Horton Park Medical Practice is an inner city practice providing Personal Medical Services to patients living within the practice area.Working Hours :Monday - Friday, 30 hours either mixed shifts 8.00am - 1.00pm or 1.00pm - 6.00pm.Skills: Communication skills,IT skills,Customer care skills,Team working,Initiative,Non judgemental,Patience,Work under pressure....Read more...
Due to the nature of this role, applicants must be aged 18 or over. The position involves independent alcohol sales and working patterns within a licensed premises that cannot be undertaken by individuals under the age of 18. This requirement is necessary to ensure all aspects of the role can be carried out in accordance with licensing legislation and operational requirements.
As part of our front of house team, you'll be the friendly face our guests remember. As a waiter or waitress or bartender, you'll know our menu inside out and recommend your favourites. You'll inject your personality every moment you're with our guests so that they love to come back time and time again. With over 13 brands and 1600 businesses the opportunities to learn and grow are endless.
Responsibilities:
- Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events.
- Provide personalised recommendations that cater to the specific needs and preference of each guest.
- Value regular guests by remembering their preferences and engaging in meaningful conversations.
- Check all guests are enjoying their meal and discuss the guest experience survey.
- Provide a fast and efficient service and ensure any guest queries and complaints are handled promptly and professionally.
- Have open communication with the entire team to ensure the delivery of outstanding service, promoting a supportive atmosphere where you assist other team members whenever possible.
- Participate and contribute to team meetings, offering your valuable insights.
- Maintain cleanliness and tidiness of the front of house, outdoor and toilet areas.
- Participate in all in-house training, e-learning and the completion of assigned learning modules.
- Always adhere to brand standards, licencing laws and all company policies and procedures.
You don't even need any experience. So long as you can provide a warm, helpful manner to everyone you meet, we can teach you the ins and outs of working as part of our busy teams.
At Mitchells and Butlers you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15 months.
By taking on a full-time role as a bar and waiting apprentice under the supervision of our passionate teams, not only will you achieve a nationally recognised qualification, you will be able to support the running of our businesses, creating some amazing moments!
What your apprenticeship includes:
- You won't need to attend college, our apprenticeships are delivered through work based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you.
- Obtain Functional Skills in English and maths (if you don't already have GCSE or equivalents).
- Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions.
Benefits for Mitchells and Butlers staff:
- Once completed, this is only the start of your career with us. There are further progression opportunities to explore higher level apprenticeships once you have completed L2.
- A massive 33% discount across all our brands.
- 20% discount off all of our brands for friends and family.
- Wagestream - a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Opportunities to grow with paid for qualifications.
- Discounts on gym memberships.
- Team Socials - work hard, play hard!Training:Food and Beverage Team Member Level 2 including Functional Skills in maths and English.Training Outcome:Ongoing support and development.Employer Description:You already know Mitchells & Butlers, even if you don't realise it! That's because we run many of the UK's most famous restaurant and pub brands, including: All Bar One, Sizzling Pubs, Vintage Inns, Harvester, Ember Inns, Toby Carvery, Crown Carveries, Castle, Nicholson's, Premium Country Dining Group, O'Neill's, Alex, Village Pub & Kitchen, Miller & Carter, Browns, Innkeeper's Lodge, Orchid Pubs and The Oak Tree.Working Hours :Shift work including bank holidays, evenings and weekends. Exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
Due to the nature of this role, applicants must be aged 18 or over. The position involves independent alcohol sales and working patterns within a licensed premises that cannot be undertaken by individuals under the age of 18. This requirement is necessary to ensure all aspects of the role can be carried out in accordance with licensing legislation and operational requirements.
As part of our front of house team, you'll be the friendly face our guests remember. As a waiter or waitress or bartender, you'll know our menu inside out and recommend your favourites. You'll inject your personality every moment you're with our guests so that they love to come back time and time again. With over 13 brands and 1600 businesses the opportunities to learn and grow are endless.
Responsibilities:
Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events
Provide personalised recommendations that cater to the specific needs and preference of each guest
Value regular guests by remembering their preferences and engaging in meaningful conversations
Check all guests are enjoying their meal and discuss the guest experience survey
Provide a fast and efficient service and ensure any guest queries and complaints are handled promptly and professionally
Have open communication with the entire team to ensure the delivery of outstanding service, promoting a supportive atmosphere where you assist other team members whenever possible
Participate and contribute to team meetings, offering your valuable insights
Maintain cleanliness and tidiness of the front of house, outdoor and toilet areas
Participate in all in-house training, e-learning and the completion of assigned learning modules
Always adhere to brand standards, licencing laws and all company policies and procedures
You don't even need any experience. So long as you can provide a warm, helpful manner to everyone you meet, we can teach you the ins and outs of working as part of our busy teams.
At Mitchells and Butlers you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15-months.
By taking on a full-time role as a bar and waiting apprentice under the supervision of our passionate teams, not only will you achieve a nationally recognised qualification, you will be able to support the running of our businesses, creating some amazing moments!
What your apprenticeship includes:
You won't need to attend college, our apprenticeships are delivered through work-based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6-weeks. You will also have a mentor within the workplace to support you
Obtain Functional Skills in English and maths (if you don't already have GCSE or equivalents)
Reviews every 12-weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions
Benefits for Mitchells and Butlers staff:
Once completed, this is only the start of your career with us. There are further progression opportunities to explore higher level apprenticeships once you have completed Level 2
A massive 33% discount across all our brands
20% discount off all of our brands for friends and family
Wagestream - a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it
Opportunities to grow with paid for qualifications
Discounts on gym memberships
Team Socials - work hard, play hard!
On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.
Wage will be:
16-20-year-olds: £10.85 per hour
21+ year-olds: £12.71 per hour
At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.Training:Food and Beverage Team Member Level 2 including Functional Skills in maths and English.Training Outcome:Ongoing support and development.Employer Description:You already know Mitchells & Butlers, even if you don't realise it! That's because we run many of the UK's most famous restaurant and pub brands, including: All Bar One, Sizzling Pubs, Vintage Inns, Harvester, Ember Inns, Toby Carvery, Crown Carveries, Castle, Nicholson's, Premium Country Dining Group, O'Neill's, Alex, Village Pub & Kitchen, Miller & Carter, Browns, Innkeeper's Lodge, Orchid Pubs and The Oak Tree.Working Hours :Shift work including bank holidays, evenings and weekends. Exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
