Your time will be divided between attending classes on relevant subjects and practical experience in the workplace which will include:
Provide meet and greet service for schools & community groups visiting Kensington Palace by welcoming groups, issuing paperwork and identifying and resolving any issues. Work independently to deliver the schools welcome. Deal with any problems or complaints, and ensure they are escalated to the Site Coordinator as appropriate
On a rota basis manage the Clore Learning Centre at Kensington Palace, acting as the responsible person for the building
Support the Site Coordinator with the communication of all school visits to on-site operational teams, by producing and distributing a list of all bookings on a weekly basis
Work closely with onsite operational team leaders and managers to ensure the smooth running of the schools and community activities on site
Support the management of the learning spaces in the Learning Centre and Palace by making room bookings, setting up equipment and furniture for internal and external customers and conducting daily checks of spaces, equipment and furniture
Attend operations meetings and briefings as the Public Engagement representative when the Site Coordinator is not available
Provide administrative support to the Site Coordinator and schools and communities staff as required
Independently supervise Public Engagement volunteers, ensuring that they are well supported and motivated in their roles
Administrate volunteer rotas and email communications. Work with the Site Coordinator to develop and deliver volunteer training
Act as Event Manager for special events, holiday activities, and evening events as required. This involves some weekend/ evening work and supervision of volunteers and casual staff (Public Engagement Assistants)
Liaise with Learning Assistants to ensure smooth bookings and administrative processes for learning visitors. Support with managing the Kensington learning email inbox
Assist with making school bookings using the sales database Kinetics (full training to be given) and processing payments when required
Be familiar with, and comply with, our safeguarding, data protection, and health and safety policies and procedures
Undertake ongoing training in these areas to ensure understanding
Ensure a safe environment for participants and staff, reporting any concerns immediately to the Site Coordinator
Manage the stock of supplies and session resources in the Kensington Learning Centre and learning spaces within the palace
Provide 5* customer service to school groups, community groups and other participants (across all sites) when required, recognising different needs and accommodating these appropriately
Provide general schools and communities support to the Site Coordinators at Hampton Court and the Tower of London as required, including holiday and sickness cover
Training:
Level 3 Event Assistant
Functional Skills English and maths if required
Blended on/off the job training and location to be confirmed
Training Outcome:Assistant Site Coordinator.Employer Description:Historic Royal Palaces (HRP) is a team of people who love and look after six of the most wonderful palaces in the world. We create space for spirits to stir and be stirred.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Non judgemental,Patience....Read more...
