As a People Coordinator, you will rotate through three core functions in the People team —Operations, Learning and Development, and Employee Relations and Engagement—developing a broad understanding of HR practices and contributing to meaningful work that supports our people and culture.
Operations Function
Respond to day-to-day HR queries and provide first-line support to employees and managers.
Maintain accurate employee records using HR systems (e.g. Natural HR).
Support recruitment and onboarding processes, including drafting contracts and offer letters.
Assist with monthly compliance and data management activities.
Learning and Development Function
Learn the learning and development cycle
Coordinate internal and external training sessions.
Support the administration of the Learning Management System (Litmos).
Promote learning opportunities and contribute to evaluation and feedback processes.
Employee Relations and Engagement Function
Support the delivery of wellbeing and engagement initiatives.
Assist with the administration of employee relations casework and policy updates.
Help maintain and update internal HR resources and the Employee Handbook.
Training Outcome:This apprenticeship will provide the foundation knowledge and experience to enable progression into a People Officer role within the People team, or a sideways move into the Volunteer Experience team, subject to a vacancy being available.Employer Description:SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 54,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.Working Hours :Monday to Friday 0900 - 17.30
Central Office (with flexibility to work remotely)Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Verbal reasoning skills,Able to meet tight deadlines,Collaboration skills,Proficient in Microsoft Office,Outlook,Quick to learn new systems,Willingness to learn,Curiosity,Professionalism,Integrity,Adaptability and resilience....Read more...
To support general administration tasks (such as dealing with enquiries) as and when required
Ensuring all general enquiries (email, face-to-face, telephone and letters) are responded to in a sensitive and timely manner
To work as part of the New Heights team to promote services through marketing campaigns (including digital marketing and social media)
To work with New Heights Volunteer & Activities Coordinator to ensure smooth delivery of small projects / ad hoc events and activities
Setting up rooms with correct equipment and resources dependant on the purpose of the meeting
To act as first point of contact for New Heights service users over the phone and in person
To signpost community members to appropriate and relevant services and support
To maintain/update internal and external notice boards and displays
To update New Heights website, Facebook, Twitter and other social networks with relevant information about activities
To provide practical support to any New Heights activities as and when required
Any other duties commensurate with the grade and nature of the post
Training:Your training plan:
You will be achieving a Level 3 Business Administrator Apprenticeship
The apprenticeship standard requires 20% off-the-job training, which is mandatory
The off-the-job training will be provided by an assessor who will attend your place of work once a week as part of a day release schedule
You will be assessed based on your performance in the End Point Assessment (EPA), which occurs at the conclusion of the apprenticeship and typically lasts around 3 months
On-the-job training will be delivered at your place of work – New Heights
Occupation-focused; the standard is focused on the occupation, rather than being qualification-driven
Learning takes place throughout the apprenticeship, with an emphasis on key areas: Knowledge, Skills, and Behaviours (KSB)
During the apprenticeship, you will work alongside experienced colleagues to gain hands-on experience and develop practical skills
Training Outcome:
There is possibility for future training and employment within the company for the right candidate
Employer Description:New Heights supports the Erdington Constituency, starting as Community group in 2005 before registering as a charity in 2007. We have our community centre, cafe & counselling services (including outreach) based on Warren Farm Road, Kingstanding a district of North Birmingham.
The aim is to meet the needs of the most disadvantaged members of the Erdington Constituency and to help to bring about social cohesion.
New Heights creates a safe, confidential and friendly space to help people by nurturing, empowering and giving the opportunity to flourish. We respond to community needs by delivering services and activities.Working Hours :Monday- Friday
9:00am-3:00pm
30 minute lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Lead Coordinator Location: Hybrid – 2 days office (Wilmslow), 3 days from home Salary: £25,250 per annum + bonus (£4,800)
We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
That’s where we come in. From HR and Health &; Safety to ISO certification, fire safety, and more - we’ve got your back. Our goal? To take the stress off business owners so they can focus on what they do best.
The RoleAre you a natural organiser with a passion for leading teams and making things happen? Do you thrive in a fast-paced environment where no two days are the same? If so, this could be the perfect next step in your career.
We’re on the hunt for a proactive, energetic, and people-focused Team Leader to head up our Field Support team. This team plays a crucial role in our business, they’re the ones behind the scenes making sure our consultants are in the right place, at the right time, delivering outstanding service to our clients. You’ll be their guide, coach, and biggest cheerleader, ensuring we keep everything running like clockwork.
What you'll be doing:• Leading with purpose: You’ll manage and inspire a brilliant team of planners and coordinators, helping them grow, hit their goals, and feel valued.• Keeping us moving: From daily scheduling to resource planning, you’ll ensure our field teams are where they need to be – all while keeping productivity high and client service exceptional.• Performance focused: You’ll monitor team KPIs and make sure we’re hitting service level targets, every time.• Cross-team collaboration: You’ll work closely with consultants and senior stakeholders to keep our operations aligned and efficient.• Driving improvements: You’ll spot opportunities to streamline our processes and make things better – for our people and our customers.• Tech-savvy coordination: Using Salesforce Field Service, you’ll keep appointments on track, monitor team performance, and manage resource allocation.• Championing people: From regular 1-1s and team meetings to performance reviews, you’ll build a strong, motivated team that’s proud of what they do.• Supporting change: Whether it's a new tech rollout or a service transformation project, you’ll be right there leading the way and getting your team on board.• Coordinate and optimise Consultant diaries by booking client visits, minimising travel time, rebooking cancellations, and ensuring service agreements and KPIs are met.• Support effective communication and reporting by managing Consultant queries, liaising with internal teams, and generating accurate MI and visit-related reports.
What we're looking for:• You’re a confident communicator who thrives on getting the best out of people.• Organised, calm under pressure, and brilliant at juggling priorities – you keep things running smoothly, no matter how busy it gets.• You’ve got a strong eye for detail, love solving problems, and always put the customer first.• You’re confident working with data and using it to inform decisions and drive performance.
Here’s a taste of the perks we roll out for our extraordinary team members:• 25 Days of Holiday + Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
Lead Coordinator Location: Hybrid – 2 days office (Wilmslow), 3 days from home Salary: £25,250 per annum + bonus (£4,800)
We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
That’s where we come in. From HR and Health &; Safety to ISO certification, fire safety, and more - we’ve got your back. Our goal? To take the stress off business owners so they can focus on what they do best.
The RoleAre you a natural organiser with a passion for leading teams and making things happen? Do you thrive in a fast-paced environment where no two days are the same? If so, this could be the perfect next step in your career.
We’re on the hunt for a proactive, energetic, and people-focused Team Leader to head up our Field Support team. This team plays a crucial role in our business, they’re the ones behind the scenes making sure our consultants are in the right place, at the right time, delivering outstanding service to our clients. You’ll be their guide, coach, and biggest cheerleader, ensuring we keep everything running like clockwork.
What you'll be doing:• Leading with purpose: You’ll manage and inspire a brilliant team of planners and coordinators, helping them grow, hit their goals, and feel valued.• Keeping us moving: From daily scheduling to resource planning, you’ll ensure our field teams are where they need to be – all while keeping productivity high and client service exceptional.• Performance focused: You’ll monitor team KPIs and make sure we’re hitting service level targets, every time.• Cross-team collaboration: You’ll work closely with consultants and senior stakeholders to keep our operations aligned and efficient.• Driving improvements: You’ll spot opportunities to streamline our processes and make things better – for our people and our customers.• Tech-savvy coordination: Using Salesforce Field Service, you’ll keep appointments on track, monitor team performance, and manage resource allocation.• Championing people: From regular 1-1s and team meetings to performance reviews, you’ll build a strong, motivated team that’s proud of what they do.• Supporting change: Whether it's a new tech rollout or a service transformation project, you’ll be right there leading the way and getting your team on board.• Coordinate and optimise Consultant diaries by booking client visits, minimising travel time, rebooking cancellations, and ensuring service agreements and KPIs are met.• Support effective communication and reporting by managing Consultant queries, liaising with internal teams, and generating accurate MI and visit-related reports.
What we're looking for:• You’re a confident communicator who thrives on getting the best out of people.• Organised, calm under pressure, and brilliant at juggling priorities – you keep things running smoothly, no matter how busy it gets.• You’ve got a strong eye for detail, love solving problems, and always put the customer first.• You’re confident working with data and using it to inform decisions and drive performance.
Here’s a taste of the perks we roll out for our extraordinary team members:• 25 Days of Holiday + Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
