We are looking for Account Service Manager based in London to ensure customer satisfaction and successful delivery of geospatial intelligence products and services. The role involves managing customer relationships, addressing concerns, and coordinating with internal teams to meet contractual commitments and foster account growth.
Responsibilities:
Serve as the main point of contact for technical and operational support, escalating issues as needed.
Build strong customer relationships, proactively resolving issues and ensuring satisfaction.
Collaborate across teams to solve customer problems and represent their voice.
Analyse customer data to recommend solutions and ensure key performance indicators are met.
Inform customers about new products and features.
Identify opportunities for upsell and new revenue, and communicate these to sales teams.
Requirements:
Bachelors degree or equivalent, with 3+ years in customer facing roles.
Strong understanding of technical platforms, software, and geospatial solutions (GIS, remote sensing, image processing).
Ability to adapt to shifting priorities.
Expected travel
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We are looking for Account Service Manager based in London to ensure customer satisfaction and successful delivery of geospatial intelligence products and services. The role involves managing customer relationships, addressing concerns, and coordinating with internal teams to meet contractual commitments and foster account growth.
Responsibilities:
Serve as the main point of contact for technical and operational support, escalating issues as needed.
Build strong customer relationships, proactively resolving issues and ensuring satisfaction.
Collaborate across teams to solve customer problems and represent their voice.
Analyse customer data to recommend solutions and ensure key performance indicators are met.
Inform customers about new products and features.
Identify opportunities for upsell and new revenue, and communicate these to sales teams.
Requirements:
Bachelors degree or equivalent, with 3+ years in customer facing roles.
Strong understanding of technical platforms, software, and geospatial solutions (GIS, remote sensing, image processing).
Ability to adapt to shifting priorities.
Expected travel
....Read more...
Live interaction with internal and external customers
Diverse customer base with complex needs
Discuss customers' needs
Explain about the products and services available
Handling of complex queries/complaints
Printing off orders daily
Understanding the core values of the business
Telephone enquiries/Answering Emails/ Live Chat
Analyse data and recommend improvements
Managing routing software and following up on previous days collections
General admin duties
Training:Customer Service Practitioner Level 2.
This is a work-based qualification with college attendance required one day a month.Training Outcome:We are committed to providing the right individual with a long-term career opportunity, including a permanent role within the company upon successfully completing the apprenticeship. This permanent position comes with both a profit-sharing plan and an employee ownership program, which we believe offer excellent earning potential.Employer Description:At Busy Bins, we’re not just a waste collection service – we’re a community-driven company dedicated to providing exceptional service to households and businesses across Bury, Rochdale, Manchester, Oldham, Bolton, and Salford. Since our founding in 2015, we’ve built a stellar reputation with over 1,500 5-star reviews, thanks to our commitment to reliability, efficiency, and outstanding customer care. Our services include business waste and recycling collections, skip hire, junk removal, and domestic bin collections – all carried out with a focus on making life easier for our customers.
We believe in fostering an organised, stress-free workplace where everyone’s voice matters. As a team, we are process-driven and customer-focused, and we encourage new ideas that help us continually improve and grow. At Busy Bins, we know that our people are the heart of our success, which is why we value your input and provide a supportive environment to help you thrive.
If you share our passion for delivering excellent customer service and want to be part of a company that values innovation and teamwork, we’d love to hear from you. Join us, and let’s work together to build on our success and continue making a positive impact.Working Hours :Monday to Friday 9.00am - 5.00pm, 30-minutes lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
The Opportunity Hub UK is excited to bring you a fantastic career opportunity with our client - a rapidly growing mobile app growth consultancy located in the heart of Central London. This Graduate Marketing Analyst position is open and ready for a motivated and data-centric ASO Executive to join their young team of 30 app experts with over 80+ years of combined mobile marketing expertise. Your official job title will be ASO Executive (App Store Optimisation).Our award-winning client is dedicated to providing the best-in-class app growth services to their global clients, including NBCUniversal & Gymshark.Here's what you'll be doing as the Marketing Analyst:Conducting keyword research and competitor analysis to identify new ASO opportunities across different types of appsOptimising app titles, descriptions, screenshots, and other metadata to improve search rankings and user conversionAttending client meetings, presenting findings and recommendations, and providing regular updates on project progress and performancePreparing reports with analysis for clients that highlight the impact of ASO efforts on their app's performance, utilising ASO tools to deliver data-driven insightsOrganising and prioritising monthly, weekly, and daily deliverablesContributing to and developing case studies on app marketing best practice and ASO trends Here are the skills you'll need to succeed as the Marketing Analyst.Excellent written and verbal communication skills, experience in writing for various media formats preferred (e.g., blog posts, long-form articles, social media or video scripts)A 2:1 University degreeStrong desire to learn, open-minded and able to take feedback and constructive criticism in stride, using it to refine your work and grow as a professionalCollaborative and curious self-starter with a demonstrated ability to keep projects moving and deliver great results on time without the need for too much oversightAbility to thrive in fast-paced environments and adapt quickly to shifting prioritiesCreative and empathetic thinker, with a customer-first approach - experience in client management or customer service is preferredConfident manipulating data sets in Excel and working with PowerPoint. A flare for visual storytelling and data analysis - experience using SQL is a bonus.Experience in a marketing or agency environment is desirableFamiliarity with mobile developments, apps, design, and user experience principles is a plusAnd a real interest in the fast-growing world of mobile/digitalWork Permissions:Candidates must have the right to work in the United Kingdom. Visa sponsorship is not available at this time.Here are the benefits of this job:Fun and relaxed work environment that encourages creativity and collaboration, with a friendly and supportive teamCompany bonus scheme – 10% of salary if we hit our targetsRegular social events such as axe throwing, go-karting, and more...Monthly mobile phone contract bill coverage up to £30Personal development trainingGenuine access to Senior Management so you have a say and a real voice in the direction of the company25-day holiday allowance (increases after 2 years)Company PensionSummer FridaysLife insuranceTea, coffee, fruit, and snacks in the officeCompetitive graduate starting salary of £24k-26k with good chance for salary progression to £40k+ in 2-3 years.A career in the mobile app industry is exciting and ever-evolving, with endless opportunities for growth and learning. Joining our client's team as a Graduate Marketing Analyst will give you the chance to work with global clients, be a part of a passionate and talented team, and be recognised for your contributions with various industr....Read more...
Whatever you’re planning, building, or maintaining, we believe understanding the earth is key. At Fugro, we unlock its secrets in the form of Geo-data, which we apply to develop safer, more sustainable, and more efficient operations.
From our Falmouth Hub we provide world leading Overwater and Seabed drilling solutions that enable a comprehensive range of survey services for the Marine Renewables sector. This support continues with the installation and maintenance of seabed foundations and marine construction support provided by the company’s Marine Infrastructure Solutions unit, offering seabed shaft drilling services in diameters up to 10m. Supporting the operational business is one of the largest Engineering teams in the Southwest providing full lifecycle support from the design and construction phase through to equipment maintenance and decommissioning.
The offshore renewables sector is growing fast, and we are looking for proactive and practical minds to join this exciting journey as we help create a safe and liveable world.
The role:
Fugro’s engineering team are involved in many exciting and innovative global projects within offshore renewables. As a Senior Design Engineer, you will cover all aspects of the design, production and operation of seabed drilling and subsea installations tools whilst mentoring and developing junior members of the engineering team.
Specialising in Structural, Mechanical or Controls, as a successful applicant you will possess strong innovation skills and experience of creating solutions and managing the life cycle of equipment. You will deliver differentiation through technology in our products and services; apply innovation to aid our clients with achieving their projects; work to ensure engineering is produced to our high standards and continuously improving our processes.
This is an exciting and broad role where you will be involved in a wide range of engineering activities from conceptual design to machine commissioning, site trials, project engineering and supplier/customer visits.
Who we’re looking for:
This role is ideal for an experienced Engineer from a Renewables, Marine or Heavy Industrial background looking for the next step in their career with a diverse, supportive, and friendly team.
You should have demonstrable experience of the full project lifecycle, including the development of specifications, budgets and programs. conceptual design, engineering calculations and analysis.
We are particularly interested in candidates with experience of Hydraulic system design or who have performed the role of Team lead / Lead engineer for the development of low-volume, high-value machinery.
What we offer:
Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you’ll be able to do what you do best, better. Which should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So, bring your energy and enthusiasm, your keen eye and can-do attitude. But bring your questions and opinions too. Because to be the world’s leading Geo-data specialist, we need the strength in depth that comes from a diverse, driven team.
Extensive career & training opportunities both nationally and internationally.
Competitive salary accompanied by an attractive package including contributory pension scheme & Life Assurance
Hybrid working with the potential to work 2 days a week from home.
Site Allowances
Option to lease an electric car.
Private Medical Insurance
Cycle to work Scheme.
Discounted gym membership
Our view on diversity, equity and inclusion
At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro’s purpose ‘together we create a safe and liveable world’ – and to each other.Apply for this ad Online!....Read more...
Footprints Conductive Education Centre are recruiting a Business Administrator Apprentice to join their Support Services Team. This unique vacancy provides you with an exciting opportunity to join their growing charity and to start a business career, with experience in business support, fundraising and communications. You will be part of a team which transforms the lives of children and families living with mobility and communication difficulties and empowers them to achieve their potential.
Working with the Business Support Officer, duties of the role include –
· Providing high-quality administrative and financial support to ensure the smooth and efficient operation of the charity
· Maintaining and developing office administrative systems and procedures
· Inputting information onto a database and providing reports
· Maintaining records of data and photos in accordance with GDPR regulations
· Ordering stock as required by the education team and to maintain office supplies
· Taking telephone enquiries from external parties
· Processing hard-copy mail and distributing and responding accordingly
· Welcoming visitors to site in accordance with internal procedures
Working with the Income and Fundraising team, duties of the role include –
· Working to an annual income and fundraising plan, developing and implementing fundraising activities and events, including online merchandise shop and charity ambassador activities
· Collaborating with charity and support partners, and community groups
· Attending and positively representing the charity at fundraising events, sourcing and producing materials
· Managing and developing effective administrative processes to provide a high standard of income records, including recording of all community and fundraising data
Working with the Head of Communications, duties of the role include –
· Working to an annual communication plan, developing and writing for a range of communication channels which proactively market the activities, mission and values of the charity
· Positively publicise and promote all fundraising activities and events, ensuring income and awareness are maximised
· Increasing awareness of the charity across all social media platforms, using all types of media, including photo and video content
· Developing the charity website, ensuring it is always up to date and user friendly
· Reviewing all printed communication material and ensuring written tone of voice is consistent
Always presenting a positive image of self and the charity when communicating with a range of people, and always working in accordance with the charity’s operational policies and procedures
Training:Business Administrator Level 3 - https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0
Functional Skills level 1 / 2
Please click on the link above for more information regarding End Point Assessment.Training Outcome:Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.Employer Description:Footprints Conductive Education Centre is a Nottingham based charity whose purpose is to empower families and children living with disabilities. They provide a range of services to help babies and children living with mobility and communication difficulties across the East Midlands to develop the skills they need to thrive and achieve their potential. Footprints is based in NottinghamWorking Hours :Monday – Friday
37.5 hours a week with some weekends and evenings required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Whatever you’re planning, building, or maintaining, we believe understanding the earth is key. At Fugro, we unlock its secrets in the form of Geo-data, which we apply to develop safer, more sustainable, and more efficient operations.
From our Falmouth Hub we provide world leading Overwater and Seabed drilling solutions that enable a comprehensive range of survey services for the Marine Renewables sector. This support continues with the installation and maintenance of seabed foundations and marine construction support provided by the company’s Marine Infrastructure Solutions unit, offering seabed shaft drilling services in diameters up to 10m. Supporting the operational business is one of the largest Engineering teams in the South West providing full lifecycle support from the design and construction phase through to equipment maintenance and decommissioning.
The offshore renewables sector is growing fast, and we are looking for proactive and practical minds to join this exciting journey as we help create a safe and liveable world.
The role :
As an Electrical Supervisor, you will be based in our workshop in Falmouth and your main responsibilities will be to support and supervise our electrical staff with the installation and mobilisation of jack up barges, offshore drills and subsea drills to project requirements and the general upkeep and maintenance of electrical equipment to ensure the smooth running and operation of the plant and equipment.
You will also work closely with the systems department supporting in new build design and upgrade work. The Electrical Supervisor role is primarily located in the Falmouth based workshop but there are opportunities when required to travel to support our operations around the world. If travelling to sites or vessels, you will work closely with the vessel crews and fall under the Deck Supervisors and/or Bargemaster.
The successful Electrician Supervisor will work closely with the with Site Electricians, Mechanical Engineers, Systems Engineers, Vessel crew, Electrical Superintendent/Electrical Systems Engineers to ensure that plant and equipment is kept up and running with minimal down time, and maintenance schedules are upheld. You will also work with external parties such as Equipment Manufacturers, Technical Support Engineers, External Suppliers.
Who we’re looking for:
As a Qualified Electrician, you will have the following:
An industrial or marine background.
Approved electrical apprenticeship.
City & Guilds level 3 electrotechnical studies
18th edition.
Experience leading and supporting a team.
You can bring new and innovative ideas together to improve working practice.
You understand project planning and how to deliver targets.
You can mentor, lead, and coach a team.
Full clean UK driving license.
Experience of 3 phase systems and motors / generators.
Experience with carrying out maintenance activities on electrical equipment.
C&G 2391 would be desirable.
What we offer:
Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you will be able to do what you do best, better. Which should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So, bring your energy and enthusiasm, your keen eye and can-do attitude. But bring your questions and opinions too. Because to be the world’s leading Geo-data specialist, we need the strength in depth that comes from a diverse, driven team.
Extensive career & training opportunities both nationally and internationally.
Competitive salary accompanied by an attractive package including contributory pension scheme & Life Assurance
Option to lease an electric car.
Private Medical Insurance
Site Allowances
Cycle to work Scheme.
Discounted gym membership.
Our view on diversity, equity, and inclusion
At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge, and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour, and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro’s purpose ‘together we create a safe and liveable world’ – and to each other.
Apply for this ad Online!....Read more...
