Acting as first-line support for incoming incidents via phone, email, and ticketing systems
Logging, categorising, and prioritising incidents accurately
Providing basic technical support for: IT systems and hardware, network and connectivity issues, and voice and telephony services
Troubleshooting issues using knowledge bases, and guidance from senior engineers
Escalating unresolved incidents to second-line or third-line teams when required
Communicating clearly with customers, keeping them informed of progress
Maintaining accurate documentation and ticket notes
Supporting general IT and operational tasks as required
Training:Information Communications Technician Level 3.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:BDR Voice and Data is a growing communications and IT services provider, delivering reliable voice, data, and IT solutions to business customers. We pride ourselves on excellent customer service, technical expertise, and developing talent from the ground up.Working Hours :09:00 - 17:30 Monday to Thursday, 09:00 - 17:00 on Fridays.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills....Read more...
We are looking for Account Service Manager based in London to ensure customer satisfaction and successful delivery of geospatial intelligence products and services. The role involves managing customer relationships, addressing concerns, and coordinating with internal teams to meet contractual commitments and foster account growth.
Responsibilities
Serve as the main point of contact for technical and operational support, escalating issues as needed.
Build strong customer relationships, proactively resolving issues and ensuring satisfaction.
Collaborate across teams to solve customer problems and represent their voice.
Analyse customer data to recommend solutions and ensure key performance indicators are met.
Inform customers about new products and features.
Identify opportunities for upsell and new revenue, and communicate these to sales teams.
Requirements
Bachelors degree or equivalent, with 3+ years in customer facing roles.
Strong understanding of technical platforms, software, and geospatial solutions (GIS, remote sensing, image processing).
Ability to adapt to shifting priorities.
Expected travel
....Read more...
We are looking for Account Service Manager based in London to ensure customer satisfaction and successful delivery of geospatial intelligence products and services. The role involves managing customer relationships, addressing concerns, and coordinating with internal teams to meet contractual commitments and foster account growth.
Responsibilities
Serve as the main point of contact for technical and operational support, escalating issues as needed.
Build strong customer relationships, proactively resolving issues and ensuring satisfaction.
Collaborate across teams to solve customer problems and represent their voice.
Analyse customer data to recommend solutions and ensure key performance indicators are met.
Inform customers about new products and features.
Identify opportunities for upsell and new revenue, and communicate these to sales teams.
Requirements
Bachelors degree or equivalent, with 3+ years in customer facing roles.
Strong understanding of technical platforms, software, and geospatial solutions (GIS, remote sensing, image processing).
Ability to adapt to shifting priorities.
Expected travel
....Read more...
Network Solution Architect
Opportunity to join a sizeable, well-established and rapidly expanding ISP as a Solution Architect. The business provides IT services and solutions into Mid-Market, Enterprise scale businesses across voice, networks, connectivity, cloud and more.
You will focus primarily on WAN technologies (MPLS/WAN/SD-WAN), Data Centre Infrastructure and Network Security (Fortinet/Juniper/Cisco tech stack)
Working within a busy Pre-Sales team as a Network focused Solution Architect you will work to support the sales process, supporting sales and professional services teams by identifying customer technical and business requirements, designing and documenting recommended value-focused solutions.
Responsibilities will include:
Acting as the Technical lead on RFP's and bid reviews
Promoting the benefits and values of technical design features, mapping technical designs into business outcomes
Support Sales and Account Management teams as a Technical Consultant
Meet prospective and existing customers, to determine business and technical requirements
Produce and present Technical Solutions and supporting documentation, both high-level and low-level (Network Diagrams etc)
Effectively hand-over solutions and support delivery and operational teams
Support Product Management teams to provide input around product development
To be considered for this position you will require:
Demonstrable experience of previous Pre-Sales / Solutions Architecture
Strong examples of solution design and documentation.
Proficient in LAN, WAN, and Data Centre infrastructure, including technologies such as Switching, Routing, SD-WAN, SASE, WLAN, and SDN.
Strong experience with edge security appliances (Firewalls, IDS/IPS, DDoS), web application gateways, and load balancers.
This is a mature work culture, providing remote working and a great deal of opportunity for professional development. As such, you will need to be driven and self-managing.
Location: London (hybrid working)
The position will pay: a basic salary of up to £80k + 10% bonus.
....Read more...
Supporting the marketing and promotion of services and resources (preparing and updating guidance documents, intranet pages, display screens).
Contributing to the submission of materials into the publication and data repositories, updating metadata and quality checking of records.
Being the first point of contact for some services, including time on the library enquiry desk, answering a range of enquiries (in person and via email) and triaging more complex enquiries to the relevant members of the team.
Contributing to service development through active engagement in team meetings and liaising with library users.
Training:Delivery of training will take place 1 day per month over a 13-month period at 1 of the 3 designated centres in London. Training Outcome:Further career and training opportunities.Employer Description:UKRI is an organisation that brings together the seven disciplinary research councils, Research England and Innovate UK. Together, we build an independent organisation with a strong voice and vision ensuring the UK maintains its world-leading position in research and innovation. Supporting some of the world’s most exciting and challenging research projects, we develop and operate some of the most remarkable scientific facilities in the world. We are pushing the frontiers of human knowledge through fundamental research and delivering benefits for UK society and the economy through world-class research, skills and business-led innovation.Working Hours :Monday to Friday between 9am-5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Join a market-leading infrastructure property team working on some of the UK’s most significant projects. We’re looking for an enthusiastic and self-motivated Land Referencer (or Senior Land Referencer, depending on experience) to strengthen the growing division and support the delivery of nationally important schemes. This is an opportunity to develop your expertise in a supportive environment, working alongside a team with a proven track record of delivering high-quality land referencing services. Every voice is valued here, and we encourage professional growth through training, mentoring, and continued development. What you’ll do:Geo-reference and digitise features from CAD and paper plans into ArcGIS.Conduct desktop and contact referencing of affected parties.Collect, interpret, and manage land data with accuracy and attention to detail.Input and maintain data within the land referencing system.Verify and update mapping layers to ensure accuracy.Produce clear, precise legal documentation including order plans, books of reference, notices, and schedules.Carry out site visits to deliver notices and engage directly with affected parties.Communicate professionally and compassionately with the public, clients, and stakeholders.Support project managers by managing time sheets, assisting with invoicing, and contributing to client meetings.For Senior roles: oversee junior team members, allocate tasks, and support their professional development. What we’re looking for:A degree in geography, planning, or a related discipline – or equivalent relevant industry experience.Proven experience in producing books of reference, order plans, notices, and schedules.Strong working knowledge of compulsory purchase processes (e.g. Transport and Works Act, Compulsory Purchase Act, Planning Act) is highly desirable.Competency in GIS software (ideally ArcGIS).Excellent communication skills with the ability to engage confidently with the public and clients.A valid UK driving licence and willingness to travel to both urban and rural sites.For Senior roles: experience managing junior team members and supporting project delivery. Why join the company?Work on some of the UK’s biggest and most impactful infrastructure schemes.Be part of a collaborative team where your opinion is heard and valued.Gain access to tailored training and continuous professional development.Build a long-term career in a growing business with exciting opportunities ahead. Ready to help shape the UK’s infrastructure future? Apply now to join our Birmingham-based Infrastructure Hub as a Land Referencer or Senior Land Referencer. About Us Climate17 is a purpose-led, international Renewable Energy & Sustainability recruitment firm. We provide specialist talent acquisition services to organisations seeking to reduce their environmental footprint, as well as those working towards the decarbonisation of the energy sector. Inclusive Application Process Climate17 is committed to creating a diverse, inclusive, and equitable workplace. We believe there is no solution to climate change without people. We aim to increase diversity across all areas and as such, we are committed to partnering with clients and candidates to create an inclusive and sustainable regenerative world.....Read more...
Commercial Account Executive
Location: Wolverhampton Salary: up to £45,000 + Commission Role Type: Full-time, Permanent
Are you a highly motivated Insurance Broker with a passion for building long-lasting client relationships? Do you thrive in a sales-driven environment where integrity, transparency, and genuine human connection come first? We’re partnering with a values-led, independent insurance brokerage that is growing quickly and committed to doing things the right way, leading with honesty, putting clients first, and fostering a collaborative, supportive culture.
Why Join This Brokerage?
A business built on honesty, trust, and long-term relationships
A clear commitment to employee development, recognition, and wellbeing
A supportive team environment that values people over transactions
Modern, progressive leadership with a vision for sustainable growth
The Role
As an Account Executive, you will:
Build and nurture strong, lasting client relationships
Identify opportunities to grow portfolios through genuine consultative selling
Deliver tailored insurance solutions that truly meet client needs
Manage renewals, mid-term adjustments, and client queries
Work closely with the wider team to uphold the firm’s values and reputation
About You
We’d love to hear from you if you:
Are a confident communicator who enjoys client interaction
Have proven success in any sector of commercial insurance sales or broking
Excel at relationship-building and delivering exceptional service
Operate with honesty, integrity, and a client-first mindset
Enjoy working toward targets in a supportive, values-driven environment
Benefits
Competitive salary + uncapped commission
Clear progression opportunities
A genuinely positive working culture where your voice is heard
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
The Global Markets Technology (GMT) provides technology solutions, platforms and support for the Global Markets (GM) line of business. The GM franchise operates out of 31 locations worldwide, including six major sales and trading hubs, and covers clients in more than 150 countries. The systems deliver voice and electronic trading capabilities for multiple lines of business including Equities, Rates, FX, Global Financing & Futures, Global Credit and Special Situations, Municipal Banking & Markets, Global Mortgages & Securitised Products, Emerging Markets and Global Commodities. The team supports Counterparty Portfolio Management, a range of origination, financing and prime services across markets, as well as providing support to Global Sales and Global Research. In addition to managing pricing, trade capture and post-trade lifecycle, GM systems generate risk metrics and valuations for trading, finance, risk management and regulatory reporting. The team is front and centre for many significant regulatory commitments for the firm, such as Fundamental Review of the Trading Book and Uncleared Margin Rules.
You will spend most of your time working alongside experienced colleagues, learning relevant and valuable skills, contributing to exciting projects whilst being exposed to cutting-edge technology and seeing first-hand how first-class organisations operate systems. For the remainder of your time, you will follow an established apprenticeship programme, graduating after three years with a Degree in Digital and Technology Solutions.
Training and Development
Your training and development is our top priority, with extensive formal training offered at the start of the programme in addition to on-the-job support, educational speaker events and mentorship throughout.
Responsibilities:
Successful apprentices will continuously relate what they are learning with their work at Bank of America, as they progress through their degree programme. The apprenticeship will support you in developing in key elements of the role below:
(1) Data Gathering
Understanding a problem statement, a technology or business requirement
Build relationships throughout the organisation irrespective of location, and access systems to collate data
Develop confidence to ask questions to clarify your understanding of the problem and challenge the individuals providing the information to ensure that you have the correct problem statement
(2) Data Analysis
Apply a process or framework to translate data into information for the purpose of solving problem statements or meeting a requirement
Critically reviewing information and clearly stating your assumptions
Apply information to support your technology solution proposal. Present your proposal to your stakeholders and obtain their sign-off
(3) Delivery
Plan the implementation work. Identify the risks, issues and dependencies, and manage them during the course of the implementation
Provide regular and transparent updates on your progress
Demonstrate your work to stakeholders regularly
Deliver your solution within the agreed timeline
Comply with all rules, regulations and policies, and document your work
Training Outcome:Upon completion, there are a number of careers which an apprentice can choose depending upon their interest. Employer Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We are devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organisation. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Working Hours :Monday to Friday between 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
To use the Trust’s Patient Administration Systems (PAS) Careflow, Clinical Portal, CRIS and Aria and to be responsible for inputting accurate patient data.• To receive patients and visitors to the Centre, informing the relevant individual of their arrival in a professional manner.• To take accurate messages (telephone, e-mail, written and retrieved from Voice Mail) for the centre and action appropriately.• Dealing with enquiries both on the telephone and face-to-face from patients, colleagues, health professionals, GP surgeries and other externalstakeholders, providing information to patients and signposting to other services/departments.• To answer queries within one's own range of knowledge, using own initiative,signposting, and seeking assistance where required.• To sort and distribute mail.• Develop and maintain a knowledge and expertise of all Health Records both paper and electronic in order provide a comprehensive service to all patients. • To assemble, maintain and collate patients’ records in the department for both outpatient and day case appointments. • To scan patient documentation and notes onto Clinical Systems as required.• Photocopy and print patient documentation, collate patient leaflets as required.• To ensure that patient records are filed correctly and that filing systems are maintained in accordance with trust policy.• Ensure that when handling patient information, or discussing patient needs, confidentiality guidelines are strictly adhered to, and that close attention is given to the Trust’s Confidentiality Policy and Information Governance guidelines.• To provide clerical support as agreed with the Assistant Operations Manager or Administration Supervisor.• To view, book, cancel and reschedule appointments as appropriate, ensuring accurate entry to schedule, managing scheduling and paperwork.• To assist with patient transport bookings• To discharge patients from patient administration systems and send discharge letter.• To participate as a member of the Oncology and Haematology Centre, sharing duties and responsibilities, including covering during staff absences. A knowledge of all areas will be required.• To review issues and service developments affecting the Oncology and Haematology Centre administration within Radiotherapy and Chemotherapy as delegated by the Administration Supervisor. • To meet performance standards specific to the area they are working in.• To actively participate in team meetings and huddles as appropriate.• To liaise with centre staff to ensure that levels of stock and supplies for stationery and equipment are maintained as indicated by the needs of the service.• To report any problems with office equipment to the IT group, and other department equipment to the appropriate agency.• To report estates and maintenance requests on the appropriate system as required.• The post holder may be required to complete other duties as necessary or work across the site to support the team at PRH on occasions.
Training:
Business Administrator Level 3 Apprenticeship Standard.
Work-based mentoring.
One day every 2 weeks at Telford College.
Assigned assessor to visit you regularly in the workplace.
Training Outcome:Once you have completed your Level 3, there is an option to develop within the hospital. Employer Description:he Shrewsbury and Telford Hospital NHS Trust is the main provider of district general hospital services for nearly half a million people in Shropshire, Telford & Wrekin and mid Wales. Our main service locations are the Princess Royal Hospital in Telford and the Royal Shrewsbury Hospital in Shrewsbury, which together provide 99% of our activity. Both hospitals provide a wide range of acute hospital services including accident & emergency, outpatients, diagnostics, inpatient medical care and critical care. Working Hours :Monday to Friday- between the hours of 8am and 6pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Non judgemental....Read more...
Digital Design Lead | Wealth Management Platform
12-Month Contract | Melbourne | Hybrid
An opportunity has opened for an experienced Digital Design Lead to step into a high-impact leadership role within a large-scale wealth management platform environment. This contract role will see you leading an established UX design team while shaping the next phase of design maturity across a complex, advisor-facing digital ecosystem.
This role is ideal for someone who thrives in design leadership, enjoys working closely with product and engineering teams, and brings deep experience designing B2B platforms within regulated financial services environments.
The Opportunity
As the Digital Design Lead, you’ll take ownership of the UX/UI vision across a market-leading digital platform used daily by financial advisers. You’ll lead a team of designers, set clear design direction, and embed strong design systems and ways of working across the product lifecycle.
While this role is strategic and people-focused, you’ll remain close enough to the work to provide guidance, review outputs, and ensure high-quality, consistent design outcomes. You’ll also play a key role in evolving design practices, including the rollout of a new design system and the responsible adoption of AI-enabled design and delivery tools.
What You’ll Be Doing
Design Leadership & Team Enablement
Lead, coach and develop a team of UX designers, building capability, confidence and consistency
Set clear expectations, provide design direction, and review work to ensure quality outcomes
Foster strong collaboration between design, product and engineering teams
Embed user-centred design thinking into day-to-day delivery
Design Systems & Governance
Lead the establishment and governance of a Material Design–based design system
Ensure design standards are embedded into in-house product development workflows
Drive consistency across complex digital experiences while balancing business and user needs
Educate stakeholders on design principles, standards and best practice
End-to-End Design Delivery
Own design outcomes from discovery through to implementation
Partner closely with in-house product managers and engineers to ensure designs are feasible and delivered as intended
Improve handover processes and reduce friction between design and development
Stakeholder Engagement & Influence
Act as a trusted design voice across the organisation
Influence senior stakeholders on UX and design decisions
Navigate competing priorities while maintaining momentum and quality
Support change management as new systems and ways of working are adopted
Customer & Advisor Experience
Champion customer-centred design for external, B2B users
Engage directly with financial advisers to understand real-world workflows and needs
Strengthen research and usability testing practices and translate insights into clear design direction
Future-Focused Design
Support the evolution of design and delivery through AI-enabled tools and workflows
Bring curiosity, ideas or hands-on exposure to AI-assisted design, research or development
What We’re Looking For
Proven experience leading and developing UX or digital design teams
Strong background designing B2B digital platforms, ideally advisor- or enterprise-facing
Experience working in-house alongside product managers and software engineers
Hands-on experience establishing, scaling and governing design systems
Strong understanding of end-to-end digital product delivery
Ability to influence without authority in complex, regulated environments
A collaborative, pragmatic leadership style with a contractor mindset
Industry experience in wealth management, financial advice, fintech or similar B2B domains is highly regarded.
Why This Role?
High-impact leadership role with real autonomy
Opportunity to shape design maturity, systems and ways of working
Exposure to major digital platform transformation initiatives
Strong partnership with experienced product and technology leaders
Direct engagement with real users in the financial advice community
If you're excited by this opportunity, please click APPLY to submit your application. For a confidential discussion, please reach out to Agnes at jbarker@parityconsulting.com.au.
Whether you are a sports fanatic, shark diver or part-time antique collector, we celebrate your uniqueness. Parity Consulting works with clients who embrace diverse and inclusive environments and empower their teams to bring their authentic whole self to work. We encourage people with different beliefs, abilities, backgrounds and life experiences to contact us. At Parity, we believe in people, not just data. Every application is reviewed by a real person, ensuring your experience and individuality are genuinely valued throughout the recruitment process.....Read more...
