As the Contact Centre Manager you will be working within one of the best known and admired brands in the world.
For this role, you will help to provide technical operation service, consulting and implementation services across Europe for the Customer Service Operations.
This role will require your knowledge for business practices in Customer Service business and business application knowledge - if you have experience and knowledge on Enterprise Software solutions consulting, then this would be highly beneficial.
Skills & experience:
Essential –
At least 3 years experience as a Team Leader, Data Analyst, Quality or Training Manager at the BPO/Contact. Centre side or as a Manager in the Brand CS/Contact Centre Team.
Familairity of CaaS System such as SAP, Salesforce, Hybris etc. and its process.
Arbitration & coordination skills to manage potential disputes between BPOs / subsidiaries / HQ.
Desirable:
Comprehensive understanding/knowledge on the latest Contact Centre solutions/platforms & voice network (IVR, CTI, etc.)
Benefits include:
25 days annual leave
Up to 15% discretionary performance based bonus per annum
Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
Permanent Health Insurance
Private Medical Insurance
4x Life Assurance
£35 per month Flexible Benefits allowance, e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc.
If this Contact Centre Manager role is of interest then please apply now. ....Read more...
Service Care Solutions are looking for a Network Engineer to work within the North Yorkshire Police on a 9-month contract.Location: Northallerton (Hybrid)Job role/responsibilities: As a Network Engineer (Data & Voice) you will be an integral part of the infrastructure team contributing to the design, development and implementation of network and telephony strategy and roadmap which is intrinsically linked to the organisational priorities of the OPFCC, NYP and NYFRS. You will work in a team of network specialists to deliver a secure, robust, highly available and up to date service offering which adds real value to the delivery of front-line police and fire services; through the provision of tools and support which maximise the operational effectiveness of front-line workers.
Support effective and positive engagement with stakeholders across the organisation providing feedback to line management to ensure the service offering meets current and future business needs.
Participate in activities to transform business requirements and specifications into capabilities and explore the infrastructure delivery options, developing design ideas to time and performance quality standards.
Provide support to line management on all aspects of network and telephony, including events/incidents which require intervention by specialists, up to and including 3rd party providers.
Engage with suppliers to identify, manage, and review products and services to achieve desired outcomes.
Follow approved ICT procedures and working practices associated with operating, controlling, and modifying the installed infrastructure updating associated documentation.
Managing the portfolio of own skills to identify gaps in capability and knowledge that may impact on the ability to meet the demands of the business and highlight these to line management.
Use security risk analysis methods, tools, and techniques as appropriate, to carry out risk assessments to identify potential exposures to network and telephony.
Provide information to line management on service resources to ensure that the disaster recovery requirements of systems can be satisfied.
Knowledge/Experience required:
You will have the ability to create solutions and make decisions that drive organisational and financial performance.
You will be a problem solver with excellent analytical skills in a highly technical customer focused service environment.
You will have experience of working on implementation projects.
• CCNA or above • CompTIA Network+ • CompTIA Security+ • ITIL Foundation Certificate in Service Management
Qualifications desired:
CCNP Collaboration.
Checkpoint / Cisco / WatchGuard certified expert.
Understanding of network and telephony licensing.
Experience of Cloud Computing and virtual network management.
Experience of physical and virtual technologies.
If you are interested in this role or want further discussion, please contact Lewis O’Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.....Read more...
Do you want to join our Geo-data revolution? Fugro’s global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we’re always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team.
The role:
Fugro’s Marine Asset Integrity Business Line has a great opportunity for a Project Coordinator to join our RST Team. In this role you will be responsible for pre-planning, execution and co-ordination of manufacturing and aftermarket projects within our RST Service Line. With assistance from our commercial and technical support departments you will be expected to continually improve project performance.
Your capabilities and experience will assist in maintaining a competitive edge, which can include identification of new methods and technologies to enable cost reductions and efficiency improvements. There will be opportunities to be involved in all aspects of mentoring and management within the projects you work on. Project focus will be on manufacturing and aftermarket services in the marine environment and across a range of disciplines.
You will use your excellent verbal and written communication skills to build strong relationships internally as well as externally with our clients, to promote and improve our services.
You will: coordinate all commercial, technical, and manufacturing related content of the project or contract. Monitor and control project budgets, ensuing anomalies are identified proactively and brought to a satisfactorily conclusion. Prepare, review, and approve customer invoices for prompt submission, dealing effectively with any client invoicing disputes. Monitor and control project progress throughout its lifetime; routinely updating project plans, ensuring they accurately reflect the latest information. Ensure project reporting is properly managed, in accordance with the client specification, and document control parameters. Serve as the customer interface and manage both internal and external stakeholders, ensuring they are adequately satisfied throughout the lifetime of the project.
Who we’re looking for:
You are looking to develop your project management skills while working with a dynamic team who care about what they do.
You enjoy working in ever changing and challenging environments, that allow you to demonstrate your skills, be results orientated and enable you to learn.
You are commercially savvy, can maximise project value whilst placing focus on our contractual commitments.
You lead from the front and are adept at fostering strong relationships with clients and colleagues at all levels.
Aptitude and attitude are more important than formal qualifications for this role, but we would like you to have the following attributes:
Ability to demonstrate strong leadership and interpersonal skills.
Ability to work in a collaborative manner whilst maintaining influence over a team.
Ability to communicate with clients at all levels, internal and external, verbally and in written format.
Ability to manage own workload and meet deadlines with the ability to prioritise.
Ability to work effectively as an individual and as part of a team, proactively, with a desire to succeed and win business.
Problem solver, with numeracy and attention to detail skills.
Keen to progress and develop career.
What we offer:
Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you’ll be able to do what you do best, better. Which should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye and can-do attitude. But bring your questions and opinions too. Because to be the world’s leading Geo-data specialist, we need the strength in depth that comes from a diverse, driven team.
Extensive career & training opportunities
Competitive salary accompanied by an attractive package including contributory pension scheme
Flexible working hours and the potential to work 2 days a week from home in accordance with your manager and corporate policies.
Option to lease an electric car.
Our view on diversity, equity and inclusion
At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro’s purpose ‘together create a safe and liveable world’ – and to each other.
Apply for this ad Online!....Read more...
Do you want to join our Geo-data revolution? Fugro’s global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we’re always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team.
The role
Fugro are looking for a Proposal Specialist to join the Metocean monitoring and forecasting team working in the offshore sustainable energy and marine sectors. Based out of either our Wallingford or Portchester offices you will be part of a 16 strong team responsible for building winning quotes and tenders for our clients located across Europe and Africa (EUAF). You will collaborate closely with Fugro colleagues throughout EUAF, as well as in Asia and the Americas. You will be commercially astute and have tendering and/or project management experience gained in the offshore sector combined with a good technical background. This role will suit someone who is driven, looking for personal development and is a team player who wants to actively contribute to the activities of a motivated commercial team. This is an exciting opportunity to work for a company that is dedicated to investing in the wellbeing of its staff and their professional development.
Here’s what a typical week would be like:
Reviewing client proposal and tender requests technically and commercially to determine requirements and priorities.
Undertaking bid/no-bid decision review process.
Liaising with project teams to determine and validate technical solutions.
Determining the winning bid strategy, technically and commercially.
Preparation of proposals and tenders.
Building project costing and determining margin.
Collaborate with colleagues from other internal departments on joint tenders involving floating LiDAR buoys, environmental, geo and other survey scopes used offshore.
Following the internal bid approval process.
Ensure all relevant documents are shared with the client and that there is accurate recording keeping throughout.
Working collaboratively with clients through tender clarifications, negotiations, feedback, and handover to the project teams.
Keep up to date with industry, competitor and scientific news and developments (renewable energy, energy transition, coastal infrastructure, CCS, etc.), attending selected exhibitions and conferences.
Who we’re looking for:
Essential:
Professional experience working in offshore marine/metocean, environmental, survey or engineering.
Professional experience working in a tendering and/or project management role
Driven and enthusiastic with a desire to achieve technical and commercial success.
Organised with an ability to prioritise tasks, strong attention to detail, conscientious and able to work on own initiative.
Intermediate to advanced Microsoft Word, Excel and PowerPoint skills, with an interest to learn the use of new software packages (Fugro’s internal support services software).
Desirable:
Degree or higher in related subject.
Fluency in an additional language.
What we offer:
Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you’ll be able to do what you do best, better. Which should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye and can-do attitude. But bring your questions and opinions too. Because to be the world’s leading Geo-data specialist, we need the strength in depth that comes from a diverse, driven team.
Extensive career & training opportunities both nationally and internationally.
Competitive salary accompanied by an attractive package including car allowance, contributory pension scheme, life assurance and private medical insurance.
Flexible and hybrid working
25 days annual leave.
Option to buy or sell up to 5 days annual leave.
Discounts portal
Subsidised canteen/restaurant in Wallingford.
Opportunity to lease a discounted electric car.
Free parking.
Our view on diversity, equity, and inclusion
At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro’s purpose ‘together create a safe and liveable world’ – and to each other.
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