To be a key person in the efficient and controlled operation in administering existing policies.
The admin team are responsible for:
Processing documents received from consumers within 48 hours of receipt
Updating policies following consumer or insurer requests
Identifying misrepresented claims or convictions history and updating policy information
Confirming No claims bonus and driving licence details
Keeping insurers updated with issues that may affect a policy
To provide key information and assistance to other departments within the company
Key result areas:
Processing documents that have been requested by the broker or insurer in a timely manner and within agreed service level agreements
Updating policies as requested by policyholders
Updating policies as requested by insurers
The use of various databases to validate data
Identifying mis-represented risk details and amending accordingly
Identifying potentially fraudulent risk details
Notifying consumers in the event of additional premiums that have become due and arranging payments
Communicating with insurers and consumers in a variety of mediums
Ensuring adequate audit trails are maintained
Ensuring that any issues identified are followed through to completion
Distribution of documents received to other relevant departments in timely manner and within agreed service level agreements
Providing a good level of customer service
You will also build knowledge in:
Knowledge of FCA Handbook
Bribery Act 2010
Financial Services Act 2012
Road Safety Act 2006
Data Protection Act 1998
Fraud Act 2006
The Consumer Protection (Distance Selling) Regulations 2000
The Financial Services & Markets Act 2000
The Financial Markets (Distance Selling) Regulations 2004
Training:
Training will be at Doncaster College via day-release where you will access a wide range of facilities on offer
You will undertake the Business Administration Level 3 Standard
You will undertake Functional Skills for English and/or maths if needed
You will undertake both on and off-the-job training by a team of industry-qualified professionals to give you the best skills, knowledge and experience
https://www.instituteforapprenticeships.org/apprenticeship-standards/st0070-v1-0Training Outcome:
Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate
Employer Description:Providing a wide range of insurance to customers in the United Kingdom since 1995 One Call Insurance lets you compare car insurance, home insurance, van insurance, motorbike insurance and travel insurance from our panel of trusted insurance providers. As well as these, we also offer many other insurance products and services including temporary insurance, learner driver insurance and breakdown. We know value is a key factor when choosing who you purchase your insurance from. It’s not all about who is cheapest though. We try to offer customers added benefits you don’t get with other providers.Working Hours :30 hours in office (4 days a week) with 7.5 hours day release weekly - Monday - Friday. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Logical,Team working,Understanding of Organisation,Gain knowledge of databases....Read more...
