ServiceNow HRSD Developer
Location: Remote, USA
Rate: $65 - $75 per hour (W2 Preferred)
Job Type: Contract, 6 Months +
Our client is seeking a highly experienced ServiceNow Developer with strong functional and technical expertise in Human Resource Service Delivery (HRSD) and Customer Service Management (CSM). This role will play a key part in delivering enterprise-grade ServiceNow solutions across HR and customer-facing workflows, portal development, and systems integration.
The ideal candidate will be a hands-on developer with a deep understanding of both HR and customer service operations, and will work closely with platform administrators, ITSM teams, and business stakeholders to deliver automation, self-service portals, and streamlined case management experiences.
Key Responsibilities:ServiceNow HRSD & CSM Development:
- Design, develop, and configure ServiceNow HRSD and CSM modules (e.g., Case Management, Lifecycle Events, Agent Workspace, Portals).
- Create and enhance Employee Service Portals and Customer Service Portals using JavaScript, AngularJS, HTML/CSS, and UI Builder.
Integration Development:
- Integrate ServiceNow HRSD/CSM with third-party platforms (e.g., Workday, SAP SuccessFactors, ERP, CRM) using REST, SOAP, Integration Hub, and Flow Designer.
- Ensure data synchronization and security for business-critical processes like onboarding, offboarding, and case routing.
Workflow Automation:
- Build and maintain complex workflows, subflows, business rules, client scripts, and UI policies for seamless automation across HR and CSM domains.
Testing & Support:
- Conduct unit testing and support User Acceptance Testing (UAT).
- Provide troubleshooting support for HRSD/CSM modules, patch releases, and platform enhancements.
Documentation & Governance:
- Maintain technical documentation in line with ServiceNow best practices.
- Follow platform governance standards and contribute to ongoing improvement of development frameworks.
Key Requirements:
- 8+ years of overall IT experience, with 5+ years dedicated to ServiceNow development.
- Proven hands-on experience with ServiceNow HRSD and CSM implementations.
- Strong scripting skills in JavaScript, Glide Scripting, HTML/CSS, and AngularJS.
- Experience with REST/SOAP APIs, Integration Hub, and platform security models (ACLs, roles).
- Proficiency in designing and deploying service catalogs, approval workflows, and self-service portals.
- Strong understanding of HR processes (e.g., onboarding, lifecycle events, case management).
- Knowledge of Customer Service operations and ITIL best practices.
- Experience working in Agile teams (daily stand-ups, user stories, iterative delivery).
Preferred Certifications:
- ServiceNow Certified System Administrator (CSA)
- Certified Implementation Specialist (CIS) HRSD and/or CSM
IDEAL CANDIDATE PROFILE
- 5+ years hands-on ServiceNow development experience with direct exposure to both HRSD and CSM modules.
- Skilled in creating custom portals, widgets, and automated case management workflows.
- Deep familiarity with enterprise integration patterns and employee/customer service data models.
- Experience working collaboratively across HR, IT, and Customer Service departments.
- Holds relevant ServiceNow certifications (CSA, HRSD, CSM).
- Comfortable in fast-paced environments with shifting priorities and Agile development cycles.....Read more...
Job Description:
Our client, a leading FinTech firm, is seeking a highly experienced Lead Product Designer to spearhead design across their international business. This is a hands-on, end-to-end role with responsibility for both client-facing delivery and internal platform development. This is a remote position with access to office space in Edinburgh and London on an initial 12-month FTC.
Skills/Experience:
Essential
Product design experience.
Experience in end-to-end product design across UX and UI.
Strong ability to simplify complex information into intuitive interfaces.
Demonstrated experience of leading design processes from discovery through to launch.
Excellent written and verbal communication skills, with confidence presenting to senior stakeholders.
Experienced in collaborating with Engineering, Product, Solution Architecture, business teams and other designers.
Comfortable working within a complex technical environment.
Expertise in Figma and willingness to adopt new tools when required.
Experience managing small teams and overseeing capacity planning.
Ability to influence and advocate for design at executive level.
High attention to detail, curiosity about human behaviour and a drive to learn in a fast-paced environment.
Desirable
Experience designing FinTech or white-label SaaS products.
Exposure to low-code platforms.
Strong understanding of how AI can enhance design processes.
Experience conducting user research.
Experience working with globally distributed teams.
Core Responsibilities:
Evolve the organisation’s design strategy, ensuring alignment with business goals and delivery of high-quality solutions.
Shape future design direction in line with changing priorities and global growth objectives.
Act as a custodian of design and user experience across the business, maintaining consistency and excellence across client delivery and platform development.
Own and develop the global design system in collaboration with engineering, ensuring scalability and suitability for a white-label environment.
Lead end-to-end design work across sales assets, client solutions and platform enhancements.
Transform ambiguous ideas and complex requirements into clear and intuitive user experiences.
Manage and mentor a small design team across Europe and Australia.
Oversee capacity planning, workload allocation and team development.
Partner with global stakeholders including product managers, engineers, solution architects, SMEs and senior executives to influence product direction and champion user-centred design.
Support sales efforts by creating design concepts and assets in response to client needs and market demand.
Stay up to date on design trends, emerging tools and innovative technologies including AI.
Advocate for enhancements to improve client solutions, platform capability and internal design processes.
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16300
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDCAS....Read more...
