Booking Agent, NW London, £30,000 DOEBooking Agent Location: NW London Salary: Up to £30,000 DOE COREcruitment is working with a dynamic and growing booking agency specialising in booking and managing talent across various entertainment industries.They are seeking an proactive and detail-oriented Booking Agent to join the team. The Booking Agent will be responsible for securing performance engagements, negotiating contracts, and coordinating logistics for their clients. The ideal candidate will have a strong understanding of the entertainment industry, excellent communication skills, and a knack for relationship-building.Key Responsibilities:
Client Management: Maintain and develop relationships with existing clients and identify new talent.Contract Negotiation: Negotiate contracts and fees, ensuring favourable terms for clients while maintaining company profitability.Event Coordination: Coordinate all logistical aspects of bookings, including travel arrangements, accommodation, technical requirements, and rider specifications.Database Management: Maintain records of bookings, contracts, and client information in the company’s CRM system.Financial Management: Manage booking budgets, process invoices, and ensure timely payments.Problem Solving: Address and resolve any issues or conflicts that may arise during the booking process or events.
Key Skills:
Strong negotiation and sales skills.Excellent verbal and written communication skills.Ability to work under pressure and meet tight deadlines.Proficiency in Microsoft Office Suite and CRM software.Detail-oriented with strong organizational skills.Personal Attributes:Self-motivated and proactive.Passionate about the entertainment industry.Strong interpersonal skills with the ability to build and maintain relationships.Flexible and adaptable to changing circumstances.
If you are keen to discuss the details further, please contact Sophie Book at sophie@corecruitment.comCOREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors.We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website www.corecruitment.com or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram....Read more...
The Apprenticeship will offer you a full guided learning experience in order to qualify within the Cruise Travel Industry. The scheme will provide the Apprentice with general customer service skills, allowing you to conduct and perform in a professional manner, looking at different customer types to build on their interpersonal skills. We are open to offering this role to someone new to Travel or someone just starting on their career path.
Key Responsibilities:
Learn to respond to customer enquiries before and after bookings via email and live chat.Ensuring our customers tickets and final documents are prepared correctly and posted in a timely manner.Gain experience in post-booking administration tasks, including invoicing and balance payment collections.Work both independently and as part of a team to deliver outstanding service to our clients.Support additional tasks as requested by management to enhance the customer experience.Gain experience in Customer Service within the travel industry and cruise line industry.Training:
This apprenticeship forms part of a formal qualification, on successful completion you will achieve a level 3 Travel Consultant qualification that will be added to your digital achievement record
Working with our chosen training provider you will be assigned a specialist Travel Assessor who will be working closely with you throughout your apprenticeship to ensure you have a robust, enjoyable, and enriching journey
Training will be carried out online or face-to-face, both individually and as part of a classroom, to ensure you have an enhanced experience
You will be assigned 6 hours a week in the workplace to spend towards your qualification with full support from your manager and assessor
Learning first-hand from training specialists and peers you can become a fully-fledged Travel Consultant in little over a 12-month period
Training Outcome:
On successful completion of the Travel Consultant Level 3 apprenticeship, you may be offered the opportunity to complete a further qualification that will enhance your skill set, Sales Executive Level 4. Next steps will be discussed in your 1-2-1's
Employer Description:Welcome to LoveitBookit! We're proud to be one of the UK’s Top Independent Cruise Specialists, based in Greater Manchester. Since our founding in 2013, we’ve been dedicated to crafting bespoke cruise holiday packages that tick all your boxes, while delivering top-notch customer service every step of the way.
In our very first year, our Company Director, Daniel Radnor, was honoured with the ‘Travel Agent of the Year’ award by the Cruise Line International Association (CLIA). This incredible recognition set the tone for our journey forward. Since then, we’ve built our success on three core principles: offering great value, delivering exceptional customer service, and providing immersive cruise experiences.
In 2017, we launched our own television programme, Cruise TV by LoveitBookit. The show brings our exciting cruise offers right to your living room, showcasing cruise lines, ships, and the amazing destinations you can explore. We love to inspire our viewers with in-depth looks at the amenities onboard, insider tips from cruise experts, Dan & Sam, and captivating stories from fellow travellers.
Each episode is designed to ignite your wanderlust and provide a taste of the incredible adventures that await you at sea. Whether you’re a seasoned cruiser or planning your first voyage, Cruise TV is your gateway to the world of unforgettable travel experiences.
For five consecutive years from 2020 to 2024, Loveitbookit has consistently achieved the Feefo Platinum Trusted Service Award and has been rated 'Excellent' on customer-review platforms. This accolade is only awarded to companies whose customers highly rate their experience.Working Hours :Monday – Friday, 9am – 5.30pmSkills: Communication skills,Attention to detail,Customer care skills,Team working,Geography....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The Divisional Inspection/Warranty Administration Manager is responsible for leading and managing all aspects of all WTI inspection services, warranties, and leak call administration within his/her assigned Division. The Divisional Inspection/Warranty Administration Manager should be a very detail-oriented and organized professional who can lead a team through changes in operating procedures and contribute to a culture of teamwork and quality. The Divisional Inspection/Warranty Administration Manager will work to achieve continuous improvement initiatives and promote inspection quality throughout their respective division. This position will report directly to the Director of Inspections and Warranty.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for all WTI inspection services, warranties, and leak call administration within a specified division (Eastern US, Central US, or Western US & Canada). These divisions include multiple WTI operating regions and cover approx. 15-20 states per division. This position will have direct supervision over a team of 5+ administrative/scheduling personnel and be required to work with multiple different internal WTI departments and personnel including but not limited to Regional Business Managers, Divisional Directors, National Account Business Managers, Program Managers, Sales Representatives, WTI field employees, WTI Business Operations Administration, etc. This individual should be comfortable leading a team of people and understand the basic principles of change management. This individual needs to have critical thinking skills and the ability to identify broken items and have a vision of continuous improvement. This individual should be comfortable managing big data and utilizing/understanding tools to help interpret this data (Smartsheet, Excel, etc.) This individual should be comfortable developing and giving presentations for training purposes and reporting to management monthly or as requested. This individual will have overall responsibility for tracking and managing turnaround times within your division, inspection pricing reviews (new and renewal), past due inspections, inspection margin reviews, leak call backlogs, and warranty backlogs. Responsible for communicating any price book, commission changes, etc. out to the team of direct reports. Monitors and supervises the timely processing of information for the TremCare and Warranty services Maintains TremCare databases, with a focus on being able to access information quickly and accurately Provide training and documentation on how to create equipment records, and other department products Manage SAP reports documenting open TremCare's and Warranties and ensuring closed orders Responsible for proposal tracking and awards for strategic alignment. This individual will be responsible for helping support Request for Proposals (RFPs) within the division. This could include but is not limited to providing field resource maps to the proposal group, reviewing response time commitments, working with the Director of Inspections and Warranty and RBM on pricing/travel expenses, etc. Tracking and planning for upcoming inspections and inspections in the pipeline in conjunction with the Inspection Scheduler who will report to this role. This individual should have a good understanding of systems and field technology. Effectively field system issues from direct reports and/or WTI field team and communicate those effectively and precisely over to the Systems Director/Team for continuous improvement. Identify resource or employee concerns and act timely to resolve and engage appropriate HR or WTI management. Ensure documentation on employee issues is prompt and submitted to HR. Establish, define, and communicate a clear strategic direction and targets for goal attainment for the team. Maintains a high level of customer service by quick and accurate responses to inquiries. Act as an agent of change and improvement and adapt quickly to changing business priorities. Identify process gaps or areas for process improvement. Implement and communicate customer contract requirements where applicable. This is a newly created position that will be instrumental in the development and implementation of standard operating procedures, standard reporting, analytics, training team members, etc. This individual will be responsible for managing the payment problems file and working toward payment resolution with the Tremco credit department on all past-due invoices related to inspections, warranties, and leak calls within your division. Special projects as designated. Other tasks as assigned by the manager. OTHER SKILLS AND ABILITIES:
4+ years prior experience in a results-oriented leadership role for a regional, cross-functional team. Prior experience leading a staff in remote multi-state locations. Prior experience clearly defines expectations, articulating ideas, thoughts, and views and providing continual timely, frank, and direct feedback to others. Must have prior hands-on experience with handling business transactions, procedures, and practices including but not limited to, pricing, order entry, designation and duties of employees, warranties, quality assurance practices, service offerings, etc. Ability to travel 10-25% to any location required within the US. Apply for this ad Online!....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The Divisional Inspection/Warranty Administration Manager is responsible for leading and managing all aspects of all WTI inspection services, warranties, and leak call administration within his/her assigned Division. The Divisional Inspection/Warranty Administration Manager should be a very detail-oriented and organized professional who can lead a team through changes in operating procedures and contribute to a culture of teamwork and quality. The Divisional Inspection/Warranty Administration Manager will work to achieve continuous improvement initiatives and promote inspection quality throughout their respective division. This position will report directly to the Director of Inspections and Warranty.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for all WTI inspection services, warranties, and leak call administration within a specified division (Eastern US, Central US, or Western US & Canada). These divisions include multiple WTI operating regions and cover approx. 15-20 states per division. This position will have direct supervision over a team of 5+ administrative/scheduling personnel and be required to work with multiple different internal WTI departments and personnel including but not limited to Regional Business Managers, Divisional Directors, National Account Business Managers, Program Managers, Sales Representatives, WTI field employees, WTI Business Operations Administration, etc. This individual should be comfortable leading a team of people and understand the basic principles of change management. This individual needs to have critical thinking skills and the ability to identify broken items and have a vision of continuous improvement. This individual should be comfortable managing big data and utilizing/understanding tools to help interpret this data (Smartsheet, Excel, etc.) This individual should be comfortable developing and giving presentations for training purposes and reporting to management monthly or as requested. This individual will have overall responsibility for tracking and managing turnaround times within your division, inspection pricing reviews (new and renewal), past due inspections, inspection margin reviews, leak call backlogs, and warranty backlogs. Responsible for communicating any price book, commission changes, etc. out to the team of direct reports. Monitors and supervises the timely processing of information for the TremCare and Warranty services Maintains TremCare databases, with a focus on being able to access information quickly and accurately Provide training and documentation on how to create equipment records, and other department products Manage SAP reports documenting open TremCare's and Warranties and ensuring closed orders Responsible for proposal tracking and awards for strategic alignment. This individual will be responsible for helping support Request for Proposals (RFPs) within the division. This could include but is not limited to providing field resource maps to the proposal group, reviewing response time commitments, working with the Director of Inspections and Warranty and RBM on pricing/travel expenses, etc. Tracking and planning for upcoming inspections and inspections in the pipeline in conjunction with the Inspection Scheduler who will report to this role. This individual should have a good understanding of systems and field technology. Effectively field system issues from direct reports and/or WTI field team and communicate those effectively and precisely over to the Systems Director/Team for continuous improvement. Identify resource or employee concerns and act timely to resolve and engage appropriate HR or WTI management. Ensure documentation on employee issues is prompt and submitted to HR. Establish, define, and communicate a clear strategic direction and targets for goal attainment for the team. Maintains a high level of customer service by quick and accurate responses to inquiries. Act as an agent of change and improvement and adapt quickly to changing business priorities. Identify process gaps or areas for process improvement. Implement and communicate customer contract requirements where applicable. This is a newly created position that will be instrumental in the development and implementation of standard operating procedures, standard reporting, analytics, training team members, etc. This individual will be responsible for managing the payment problems file and working toward payment resolution with the Tremco credit department on all past-due invoices related to inspections, warranties, and leak calls within your division. Special projects as designated. Other tasks as assigned by the manager. OTHER SKILLS AND ABILITIES:
4+ years prior experience in a results-oriented leadership role for a regional, cross-functional team. Prior experience leading a staff in remote multi-state locations. Prior experience clearly defines expectations, articulating ideas, thoughts, and views and providing continual timely, frank, and direct feedback to others. Must have prior hands-on experience with handling business transactions, procedures, and practices including but not limited to, pricing, order entry, designation and duties of employees, warranties, quality assurance practices, service offerings, etc. Ability to travel 10-25% to any location required within the US. Apply for this ad Online!....Read more...
