Main Responsibilities:
To ensure an excellent standard of customer service is always provided over phone, emails and all other communication channels.
To sell and book holidays from telephone and social enquiries from a wide range of medias and establishing the customers travel needs to provide the right product and destination.
Maximise all sales opportunities through, switch selling, up-selling, and offering holiday extras through customer interaction.
Develop expert travel advice on all product and destinations.
To take client payments/balances and process correctly.
Proactively identify, take ownership, and resolve customer queries in a timely manner.
Follow up all sales opportunities by conducting call backs to customers.
Build rapport with clients to ensure customer satisfaction and repeat business.
Achieve all monthly key KPI's and targets.
Support all promotional and marketing activities
Company Benefits:
Employee assisted programme after successful completion of 6 month probationary period.
Birthday and long service awards.
Training:
Level 3 Travel Consultant Apprenticeship Standard
Training Outcome:An opportunity to become an established "Travel Sales Consultant" with Broadway travel - benefits include WFH (working from home), uncapped commission, additional holidays based on service, potential travel opportunities, educational tours for training, training with external suppliers (P&O for example).Employer Description:Broadway Travel are an independent travel agent with over 90 employees. They have been operating since 1948 selling cruise, Luxury and package holidays which can be carefully created to suit the customers needs. Broadway Travel are on a mission to spread our message of more holiday, less work far and wide and are currently on the lookout for the right individuals to help them do that. Employees have a voice and the opportunity to shape the future of the business. Their dedicated teams ensure we are a relaxed, light-hearted and fun place to work with strong core values.Working Hours :Role will sometimes require evening, bank holiday and weekend working. Shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Meeting Coordination: Arrange meetings, including forward planning, preparing agendas/papers, and ensuring compliance with NICE standards
Administrative Support: Provide diary management for senior managers, support recruitment administration, and facilitate interviews as needed
Communication: Liaise professionally with internal and external contacts via phone, email, and at meetings; draft emails to stakeholders
Document and File Management: Create, maintain, and update electronic documents and filing systems, ensuring compliance with confidentiality policies
Database and Webpage Maintenance: Keep databases and intranet pages updated, including uploading documents and monitoring shared mailboxes
Logistics: Process travel and accommodation requests; track staff attendance at conferences
General Support: Handle day-to-day enquiries, participate in team planning, and assist with additional tasks, including project work or absence cover
Company Benefits:
Competitive salary and pension scheme (one of the most generous in the UK)
Generous annual leave entitlement starting at 27 days plus bank holidays
Flexible working arrangements including compressed hours and flexi start/finish times
Opportunities for professional development and training
Access to employee assistance programmes
Supportive and inclusive work environment
Access to Staff Networks including Disability Advocacy and Wellbeing Network, Women In NICE, Race Equality Network, NICE and Proud, Change Agent Network
Training:
Level 3 Business Administration Apprenticeship Standard
Training Outcome:
This will be discussed as a part of the interview stage during the recruitment process
Employer Description:NICE's main purpose is to improve health and wellbeing by putting science and evidence at the heart of health and care decision making. As an organisation we all collaborate to achieve this same goal through empowering our workforce to do great things!Working Hours :Monday to Friday
9:00am to 5:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Logical,Team working....Read more...
Role Summary
This is an exciting apprenticeship opportunity within our Hays Beds and Transfers Department based in our Head Office in Sunderland. Hays Beds and Transfers Product Team work in an environment which is structured around our key objective in driving sales. This is carried out by a number of functions, but primarily by relationship management, quality control of our existing products and developing new products. The focus of this role is to develop the sales and product of Hays Beds and Transfers, establishing strong relationships with designated suppliers, divisional managers IG members & VISTA in order to meet sales targets.
Key Responsibilities
Responsible for the account management, sales analysis, lost booking analysis, contracting of new suppliers, negotiations and query resolutions to maximise overall sales
Being pro-active in gap filling or identifying new suppliers
Relationship management Hays Beds & Hays Transfers suppliers and initiate override negotiations
Negotiation of special offers and flash sales weekly, distributing them to key areas of the business such as VISTA product, VISTA sales, web marketing and key IG members
Daily system checks within Hays Beds, Hays Transfers, iSell, iTour and the Agent Portal of own suppliers to ensure that all suppliers’ feeds are performing to the expected standard in line with systems checks procedure
Investigation and resolution of statement queries for dedicated accounts
Assist with group enquires
Support the team in any ad-hoc duties required, such as price comparisons, team handovers etc.
Training:Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.
You will work towards a Level 2 Customer Service Apprenticeship
Training Outcome:
We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice
Employer Description:Our head office is home to over 500 employees and is the hub of our activity.Working Hours :Days and shifts are to be confirmed.Skills: Communication skills,Passion for Travel industry....Read more...
