Assisting with the activity programme, leading to the delivery of activities independently or as part of a team
Setting up and de-rigging of activities
Preparing and delivering equipment to activity sites
Accounting for and being responsible for equipment used in the Centre’s activity programme
Ensuring that equipment is safely cleaned and stored in line with the centre’s equipment usage policy
Reporting of accidents/incidents in line with the Centre’s H&S policy
Liaising with customers and other members of staff in a positive manner
Being supportive of your fellow instructors
Attending staff meetings and end of course de-briefings
Training:Outdoor Activity Instructor Level 3 Apprenticeship Standard:
You will be starting your role as an Assistant Instructor - and after a comprehensive training programme and development period you will gain the knowledge, experience and qualifications required to become an independent instructor leading your own groups.
You will learn how to operate to a highly professional and safe standard, to create a challenging, fun and educational environment providing equal opportunities to all.
You will be required to assist in the facilitation of a range of activities including high ropes, climbing, orienteering, archery, shelter building / fire lighting and much, much more. The focus at Active Learning Centres is on utilising our wonderful natural environments in providing high quality outdoor learning that creates opportunities for visiting young people to develop their essential skills, builds character and promotes wellbeing. This post will also allow the apprentice to work across numerous areas of the wider ALG business group that may include working with our sister companies such as Bushcraft, Camp Wilderness and Super Camps.
In order to gain a thorough and all-round knowledge of activity centre-based work you will also be provided with opportunities to work in our other centres delivering mountaineering and water-based activities, where you will have the chance to expand your personal skill set, leading to further NGB’s and greater employment opportunities.
Desirable skills and qualifications:
GCSE grade D/3 in functional skills in maths and English
Experience of working/being in an outdoor environment
Experience of outdoor activities, either leading or participating
Membership of any outdoor groups (Scouts, DofE, activity clubs)
Experience of working with young people
Experience of working throughout a busy day
Understand how to behave in a professional setting with customers and colleagues
Training Outcome:
Possible Outdoor Instructor role at the end of term as well as roles available at our other centres
Employer Description:Based in Hertfordshire and only 10 minutes from the M25, Cuffley is nestled within 96 acres of ancient woodland and ideally situated to offer a contrasting environment for schools. At Cuffley Activity Learning Centre we offer a range of activities that stretch bodies and minds to build confidence. Climbing walls and high ropes give the adrenaline buzz, with more reflective activities taking place deep inside our unique woodland Site of Special Scientific Interest.Working Hours :Shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Everyone Active are looking for enthusiastic and energetic candidates to work towards their Leisure Team Member Level 2 apprenticeship over the course of 15 months. There are five key areas of work all leisure team members will cover; leisure and fitness operations, lifeguard duties, swimming teaching duties, gym instruction and leading group activities. You will act as a Lifeguard, Swimming Teacher, Gym Instructor and Group Activity Leader amongst other operational duties.
You will achieve your Level 2 in Fitness Instructing, Level 1&2 Swim Teaching & NPLQ Lifeguarding Qualifications as part of this apprenticeship.
Your duties will include:
Supervise swimming pools and ensure the safety of all users.
Ensure daily operational checklists are completed.
Ensure cleaning tasks are completed to the company standard.
Promote the safe use of all areas.
Ensure equipment setups are completed safely, to the required standard and on time.
Enforce Normal Operating Procedures at all times.
Follow Emergency Action Plan procedures at the site.
Deliver teaching to the company standards.
Promote a positive member journey and experience that generates compliments and helps retain members.
Support the Fitness Manager with the implementation of various member engagement initiatives.
Interact with members to support their training goals.
Complete the tasks to ensure the standards of the exercise class meet company expectations
Increase and maximise occupancy levels.
Interact with members to support their training goals.
Assist in the monitoring of group exercise attendance by checking customer attendance.
Aid retention target of fitness members through consistent delivery of the EA NOP/Fitness Standards
You will work a combination of Gym and Leisure side hours whilst working within the centre. Please be aware, this will also include working on the reception desk when required.
Progression within the company is a core value, and on completion of your apprenticeship, you will have plenty of opportunities to progress and develop within the company.
This is a full-time position, and you will be required to work a minimum of 30 hours per week on a shift basis at your designated centre. You will receive ongoing training and benefit from free use of the gym and swimming pool.Training:Leisure Team Member Apprenticeship L2 including Functional Skills in maths and English.Training Outcome:This position will equip the candidate with multi area experience and qualifications which could lead to employment opportunities with the roles of; Lifeguard, Gym Instructor, Personal Trainer, Swimming Teacher, Activity Leader etc.Employer Description:Sports and Leisure Management Limited (SLM Ltd) is the company behind the Everyone Active brand. The Company is the longest established leisure contractor in the UK having been formed in 1987 by our CEO Stephen Hulme. The Company has seen significant growth over the years and currently manages 93 sports, leisure and cultural facilities in partnership with 34 Local Authority clients.Working Hours :30 Hours Per Week - Exact Shifts To Be Confirmed - Including Early Mornings, Evenings And WeekendsSkills: Team Working,Organisation Skills....Read more...
If you are interested in starting a career in the leisure industry as a lifeguard, fitness instructor or swimming teacher, this is a great opportunity to achieve qualifications and develop your skills while gaining real world experience.
However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people's lives.
Please note you will be required to complete a swim test consisting of the below as part of the interview process.
● Jump/dive into deep water
● Swim 50 metres in no more than 60 seconds
● Swim 100 metres continuously on front and back in deep water and then tread water for 30 seconds
● Surface dive to floor of the pool (deepest part)
● Climb out of a swimming pool unaided by ladders/steps and where pool design permits
While learning with GLL you will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18 months to complete as well as completing the following qualifications throughout the length of your apprenticeship:
● National Pool Lifeguard Qualification (NPLQ)
● STA Award in Teaching Swimming
● STA Certificate in Teaching Swimming
● Level 2 Gym Instructor
Your role and apprenticeship will include:
Customer Experience
● Understanding the services and products on offer to assist with customer questions, queries and complaints
● Support the centre to deliver swimming lessons where required (qualification dependant)
● Sharing knowledge with customers on the role exercise plays in health and wellbeing
● Conducting customers' gym inductions and health screening where required (qualifications dependant)
People Experience
● Supporting GLL's visions and values
● Attend and participate in all apprenticeship workshops, meetings and reviews
● Ensure all training and qualification deadlines are met in agreement with your tutor and manger
● Keep up-to-date with trends and developments in the leisure industry
Business Performance
● Having an understanding of GLL and its position in the Health & Fitness Industry
● Understanding the performance of the centre(s) that you are working in and the factors that can affect performance
Operations Performance and risk management
● Supporting the centre to open and close the building
● Supervising and lifeguarding customers in swimming pools
● Setting up and taking down different types of equipment for activities
● Cleaning and maintenance of different areas of the centre
Personal Effectiveness and Development
● Demonstrate equality, inclusion and diversity in behaviours and actions
● Attend all monthly workshops and progress meetings as per your apprenticeship standard
GLL has a great range of benefits for its employees:
● A Values driven organisation with learning & development to support career development
● Discounted gym membership for you and your partner
● Discounts across thousands of retailers (GLL Extras)
● 25% off Red Letter Days & Buy A Gift
● 20% off GLL spa experience treatments and associated products.
● Ride to work scheme
● Free eye tests and discounted glasses
● Good Pension schemes
● Exclusive discounts on our villas in Portugal & Ski Chalets in Bulgaria
● Health assurance
● We are an inclusive employer. We seek and welcome diversity in our teams.
At GLL, you will be working towards a Leisure Team Member Level 2 Apprenticeship Qualification over the course of 15 months.Training:Leisure Team Member Apprenticeship L2 including Functional Skills in Maths and EnglishTraining Outcome:GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Level 3 Leisure Duty Manager apprenticeship once they have completed their Level 2.Employer Description:As a Charitable Social Enterprise and workers cooperative GLL has grown over the last 30+ years to become the UK's largest public leisure and libraries operator, managing over 375 facilities across England, Wales and Northern Island.
As a staff owned business, we ensure all our people are paid fairly and in 2023 were awarded with Investors in People Gold status, whilst offering a range of meaningful careers and training for everyone in our local communities.Working Hours :39 hours per week. Shift work including bank holidays, evenings and weekends. Exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
If you are interested in starting a career in the leisure industry as a lifeguard, fitness instructor or swimming teacher, this is a great opportunity to achieve qualifications and develop your skills while gaining real world experience.
However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people's lives.
Please note you will be required to complete a swim test consisting of the below as part of the interview process.
Jump/dive into deep water
Swim 50 metres in no more than 60 seconds
Swim 100 metres continuously on front and back in deep water and then tread water for 30 seconds
Surface dive to the floor of the pool (deepest part)
Climb out of a swimming pool unaided by ladders/steps and where pool design permits
While learning with GLL you will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18 months to complete as well as completing the following qualifications throughout the length of your apprenticeship:
National Pool Lifeguard Qualification (NPLQ)
STA Award in Teaching Swimming
STA Certificate in Teaching Swimming
Level 2 Gym Instructor
Your role and apprenticeship will include:
Customer Experience
Understanding the services and products on offer to assist with customer questions, queries and complaints
Support the centre to deliver swimming lessons where required (qualification dependent)
Sharing knowledge with customers on the role exercise plays in health and wellbeing
Conducting customers' gym inductions and health screening where required (qualifications dependent)
People Experience
Supporting GLL's visions and values
Attend and participate in all apprenticeship workshops, meetings and reviews
Ensure all training and qualification deadlines are met in agreement with your tutor and manger
Keep up-to-date with trends and developments in the leisure industry
Business Performance
Having an understanding of GLL and its position in the Health & Fitness Industry
Understanding the performance of the centre(s) that you are working in and the factors that can affect performance
Operations Performance and Risk Management
Supporting the centre in opening and closing the building
Supervising and lifeguarding customers in swimming pools
Setting up and taking down different types of equipment for activities
Cleaning and maintenance of different areas of the centre
Personal Effectiveness and Development
Demonstrate equality, inclusion and diversity in behaviours and actions
Attend all monthly workshops and progress meetings as per your apprenticeship standard
GLL has a great range of benefits for its employees:
A Values driven organisation with learning & development to support career development
Discounted gym membership for you and your partner
Discounts across thousands of retailers (GLL Extras)
5% off Red Letter Days & Buy A Gift
20% off GLL spa experience treatments and associated products.
Ride to work scheme
Free eye tests and discounted glasses
Good Pension schemes
Exclusive discounts on our villas in Portugal & ski chalets in Bulgaria
Health assurance
We are an inclusive employer. We seek and welcome diversity in our teams
At GLL, you will be working towards a Leisure Team Member Level 2 Apprenticeship Qualification over the course of 15 months.Training:Leisure Team Member Apprenticeship L2 including Functional Skills in maths and English.Training Outcome:GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Level 3 Leisure Duty Manager apprenticeship once they have completed their Level 2.Employer Description:As a Charitable Social Enterprise and workers cooperative GLL has grown over the last 30+ years to become the UK's largest public leisure and libraries operator, managing over 375 facilities across England, Wales and Northern Island.
As a staff owned business, we ensure all our people are paid fairly and in 2023 were awarded with Investors in People Gold status, whilst offering a range of meaningful careers and training for everyone in our local communities.Working Hours :39 hours per working week. Shift work including evenings and weekends. Exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
If you are interested in starting a career in the leisure industry as a lifeguard, fitness instructor or swimming teacher, this is a great opportunity to achieve qualifications and develop your skills while gaining real world experience.
However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people's lives.
Please note you will be required to complete a swim test consisting of the below as part of the interview process.
Jump/dive into deep water
Swim 50 metres in no more than 60 seconds
Swim 100 metres continuously on front and back in deep water and then tread water for 30 seconds
Surface dive to floor of the pool (deepest part)
Climb out of a swimming pool unaided by ladders/steps and where pool design permits
While learning with GLL you will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18 months to complete as well as completing the following qualifications throughout the length of your apprenticeship:
National Pool Lifeguard Qualification (NPLQ)
STA Award in Teaching Swimming
STA Certificate in Teaching Swimming
Level 2 Gym Instructor
Your role and apprenticeship will include:
Customer Experience:
Understanding the services and products on offer to assist with customer questions, queries and complaints
Support the centre to deliver swimming lessons where required (qualification dependant)
Sharing knowledge with customers on the role exercise plays in health and wellbeing
Conducting customers' gym inductions and health screening where required (qualifications dependant)
People Experience:
Supporting GLL's visions and values
Attend and participate in all apprenticeship workshops, meetings and reviews
Ensure all training and qualification deadlines are met in agreement with your tutor and manger
Keep up-to-date with trends and developments in the leisure industry
Business Performance:
Having an understanding of GLL and its position in the Health & Fitness Industry
Understanding the performance of the centre(s) that you are working in and the factors that can affect performance
Operations Performance and risk management:
Supporting the centre to open and close the building
Supervising and lifeguarding customers in swimming pools
Setting up and taking down different types of equipment for activities
Cleaning and maintenance of different areas of the centre
Personal Effectiveness and Development:
Demonstrate equality, inclusion and diversity in behaviours and actions
Attend all monthly workshops and progress meetings as per your apprenticeship standard
GLL has a great range of benefits for its employees:
A Values driven organisation with learning & development to support career development
Discounted gym membership for you and your partner
Discounts across thousands of retailers (GLL Extras)
25% off Red Letter Days & Buy A Gift
20% off GLL spa experience treatments and associated products
Ride to work scheme
Free eye tests and discounted glasses
Good Pension schemes
Exclusive discounts on our villas in Portugal & Ski Chalets in Bulgaria
Health assurance
We are an inclusive employer. We seek and welcome diversity in our teams
At GLL, you will be working towards a Leisure Team Member Level 2 Apprenticeship Qualification over the course of 15 months.Training:
Leisure Team Member Apprenticeship Level 2 including Functional Skills in maths and English
Training Outcome:
GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Level 3 Leisure Duty Manager apprenticeship once they have completed their Level 2
Employer Description:As a Charitable Social Enterprise and workers cooperative GLL has grown over the last 30+ years to become the UK's largest public leisure and libraries operator, managing over 375 facilities across England, Wales and Northern Island.
As a staff owned business, we ensure all our people are paid fairly and in 2023 were awarded with Investors in People Gold status, whilst offering a range of meaningful careers and training for everyone in our local communities.Working Hours :Shift work including bank holidays, evenings and weekends. Exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
Assist in the fitting, assembly, and machining of components to precise specifications.
Learn and operate manual lathes and milling machines.
Work with engineers and technicians to understand technical drawings and specifications.
Maintain a clean, safe, and organised work environment.
Ensure quality control standards are adhered to and meet all engineering specifications.
Attend training sessions and learn new skills related to engineering and machining.
Carry out preventative maintenance on our machines, especially with reference to older models.
Contribute to project tasks and support senior engineers in their work.
Training:Apprentices will attend the Leek Campus on a weekly basis. They will also be visited in the workplace regularly by their college instructor-mentor, who will complete observations, professional discussions and ensure the apprentice makes good progress with their studies. Training Outcome:There is excellent potential for permanent employment on the successful completion of your apprenticeship. Alongside a chance to work on exciting, varied projects within a leading company. Employer Description:RoBAT Ltd is a subsidiary of Mycronic, a global technology leader with a market valuation of approximately £3 billion. Based at our headquarters in Macclesfield, Cheshire, we have a small multi-disciplined, dynamic team designing and manufacturing high-value robotic machines for testing PCBs (printed circuit boards).
Most of our sales are to China and the USA, where we operate our own small factories and employ local teams to provide high-quality customer support. RoBAT is firmly established as the leading company in this very specialised and niche marketplace. This is a unique opportunity to be part of a company at the forefront of industrial automation.Working Hours :Monday to Friday 8.30am to 5pm with time off to complete college work/attend college as required.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Strong attention to detail,Ability to follow instruction,Willingness to learn,A passion for precision work....Read more...
At The Ahoy Centre you will work towards your Community Activator Coach Apprenticeship over the course of 12-18 Months.
You will be responsible for delivering Sailing, Rowing and Powerboat Training sessions to our beneficiaries on the Tidal River Thames.
You will receive the opportunity to gain a number of RYA (Royal Yachting Association) and BR (British Rowing) qualifications such as the Dingy Instructors, Powerboat Level 2, Safety Boat, First Aid and many more. You will be expected to be a positive role model for those who come through the centre.
To complete your apprenticeship qualification, you will work with a Lifetime Training Coach who will support you through your course work. Around 20% of your time on the apprenticeship will be dedicated to this.
You will be on a Community Activator Coach apprenticeship, which allows you to get a qualification and get paid to do it! Your qualification will be delivered by Lifetime Training, but you will be part of the Coach Core family- giving you access to loads of extra perks, including kit, training from partners such as UK Coaching and the chance to coach at local/regional sporting events.Training:Community Activator Coach Apprenticeship L2 including Functional Skills in Maths and English if requiredTraining Outcome:During the program, you will be able to take part in many training sessions. You will have the opportunity to become an RYA Sailing instructor, a qualified Rowing coach, and get your powerboat licence. There are many other training opportunities that happen through the apprenticeship! We have had a number of apprentices who have continued to work at the centre as instructors after finishing. Others who have completed have gone on to work for many of the operators on the Thames.Employer Description:We are a charity that changes people's lives and builds life skills through sailing, rowing, powerboating and other activities on and off the water.
We attract people and adults from our local community working in partnership with community organisations. Often our users are from marginalised groups who wouldn't normally be able to access sailing, rowing or other water-based activities.
As well as having fun, our recipients often gain new skills .Working Hours :4 Days a week - 28 hours per week. Main working hours are 9am to 5pm but you will be required to work evenings and weekends.Skills: Team Working,Organisation Skills....Read more...
Due to the continued growth and expansion of our Environmental Arboriculture and Forestry Team in our Basingstoke office we are looking to increase our technical workforce and are seeking to recruit an Apprentice Arboricultural Consultant to join our Team for an August 25 onwards start with a view to enrolling with a training provider either Sept 2025 or Sept 2026.
The training provider will be Myerscough College University who deliver the following course - Level 6 Professional Arboriculturist. The course is delivered mostly online but there is one week of college attendance during the third year. Accommodation at the college Preston site is made available for this.
This is an exciting opportunity to join an award-winning team (we won the Gold Green Apple Award for our tree protection measures for London’s Thames Tideway project). Ours is a supportive and growing team; with a full range of consultant grades, we provide excellent career support and development. We have our own integrated technical team producing our plans as well as a dedicated internal software development team and AI/Machine Learning specialists. We are part of a wider group of technical experts that includes planners, engineers, ecologists, and landscape architects, which enables knowledge sharing and support across the business. We work across a broad range of sectors and on a diverse range of projects in the UK and internationally.
About you
You will be proactive, competent, and passionate about delivering high quality work in the arboriculture sector. You will also be a flexible and pragmatic team player with good attention to detail and a willingness to learn new skills.
About the job
This is a fantastic opportunity to develop a career in this field, gaining valuable work experience and developing technical skills mentored by professionals within our established and successful consultancy.
Projects
AECOM are at the forefront of delivering Arboriculture and Forestry Team assessments for a massive range of projects of all scales, from individual tree assessments to the nationally significant infrastructure projects that are providing for our future. Key projects include sustainable energy generation and distribution and water distribution.
You will be involved in a huge variety of different types of work. Recent projects we have worked on include extensive BS5837 surveys in Cork, Ireland, forestry assessments in the Scottish Highlands, tree condition and BNG surveys in Manchester, providing technical advice for projects in the Middle East and veteran tree assessments in a heritage parkland in London.
Here’s what you’ll do:
As an Apprentice Arboricultural Consultant, you will be required to support the team.
Responsibilities will also include but are not limited to:
Undertake tree surveys for planning purposes and to assess tree condition
Prepare arboriculture reports to BS 5837:2012, Arboriculture Impact Assessments (AIA) and Arboriculture Method Statements (AMS)
Prepare Tree Condition Reports
Working with other arboriculture and environmental professionals, in the planning, delivery and management of arboriculture and forestry services
Ensuring health and safety issues are embedded in project delivery from the outset
Training:Professional Development:
In addition to your identified external training provision in Aboriculture Level 6 (the course is delivered mostly online but there is one week of college attendance during the third year. Accommodation at the college Preston site is made available for this.) our Apprentice ADVANCE programme is designed to help you build your career in AECOM
You will attend a number of instructor-led training sessions where you will meet and hear from people across the business and take part in a series of interactive activities to equip you with the knowledge and skills you need to succeed in your role
Alongside the instructor-led elements of the ADVANCE programme, you will also engage with an online curriculum via AECOM University and may have the opportunity to join the ADVANCE monthly webinar series. Along with your mentor this will support you towards achieving your professional qualification
Training Outcome:
This apprenticeship will support you towards achieving your professional qualification and the knowledge to become a Aboriculture Consultant within AECOM
On the successful completion you will have achieved the academic requirements to become a Professional Arboriculturist wiht a BSc (Hons) in Arboriculture and Urban Forestry
Employer Description:At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
Start here. Grow here
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Please apply to the following URL: https://jobs.smartrecruiters.com/AECOM2/744000069989196-apprentice-arboricultural-consultant-basingstoke-level-6-august-25-start-onwardWorking Hours :Monday to Friday (Flexible timings). Total of 40 hours per week. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
From time to time, you may be required to perform other duties outside the role defined.
You must portray a professional image and be dressed appropriately. Your line manager will provide any specific details where required or requested by you.
Medhurst provides services in the education sector and, as such, is committed to safeguarding and protecting the welfare of children and young people. We expect all staff to share this commitment. We will carry out an enhanced DBS check on all staff and continued employment with Medhurst could be affected by the results of the DBS check.
You may also be required to attend Safeguarding Training should the company decide this is necessary at any point.
The post holder must carry out all duties and responsibilities with reasonable care for the health and safety of yourself and any other persons who may be affected by your acts and omissions at work, and to cooperate fully with Medhurst Communications Ltd in Health and Safety, Quality and Security policies.
Essential Skills & Qualities
Ability to communicate clearly.
Friendly and approachable.
Ability to work under guidance but also alone.
Desire to learn and progress.
Pays attention to detail.
Keen interest and knowledge of computer technologies.
Inquisitive approach to troubleshooting.
Understands the importance of confidentiality and Safeguarding.
Knowledge of Microsoft Operating Systems.
Basic understanding of Networking Concepts.
A full UK driving licence is very desirable.
Training:The instructor leads a live online training session so you can learn at your own pace and in the comfort of your own home or office. A full training schedule is provided upon a confirmed start date; however, training is typically 1 day per week.
Training modules covered:
CompTIA A+.
AZ-900.
Training Outcome:Success is achieved by building relationships with our clients and providing an outstanding level of service. We will look to retain apprentices and continue their learning, development & career progression upon successful completion of the apprenticeship. Employer Description:Since 1986, we have been making IT work for education and business clients.
Our mission is simple – to take away the burden of IT management to enable our clients to focus on their core business.
Our primary sector subsidiary, Drift IT Services, offers IT solutions that underpin teaching and learning in the primary education market
We provide a range of tailored IT services and scalable solutions, offering clients the flexibility to choose what best suits their requirements now and into the future.Working Hours :Monday to Friday between 8am-4pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
You will work as part of a departmental IT team reporting to the IT Manager and working closely with the IT Technician and AV Lead.
Your duties and responsibilities in this role will consist of:
To provide ongoing IT support directly to end users in person
To maintain networks and servers and software (operating systems and applications)
To trouble shoot IT problems and resolve these quickly
Training:Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:
Microsoft Certified Azure Fundamentals (AZ-900)CompTIA IT Fundamentals+
Certiport IT Specialist Networking
Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician
Maintenance or repair of systems faults
Support for the roll-out of installation and commission of new systems or upgrades
Network Technician
Installation and commission of networks
Maintenance or repair of network equipment
Installation, configuration or maintenance task on either ICT related hardware or software
Digital Communications Technician
Installation and commission of telecoms networks
Maintenance or repair of telecoms network equipment
Installation, configuration or maintenance task on either ICT related hardware or software
Training Outcome:The University is a large local employer within Cambridge employing over 12,000 staff so there will be plenty of opportunities to remain within the University. Once you have completed your apprenticeship, you could consider applying for roles.Employer Description:The University of Cambridge was founded in 1209 and is the fourth oldest university in the world. It is a globally diverse institution in terms of its students and people and sits at the heart of one of the world's largest technology clusters. Cambridge promotes the interface between academic and business and had a global reputation for innovation.
The Department of Chemical Engineering & Biotechnology has an international reputation for advancing molecular science and technology in solving global challenges across energy, the environment and healthcare. The Department has a purpose-built building comprising of state-of-the-art offices, laboratories and innovative workplace designed spaces. The Department is ranked fifth in the world in its discipline and first in Europe (QS University rankings)Working Hours :Monday to Thursday, 8.30am to 5.00pm. Friday, 8.30am to 4.30pm.Skills: Communication skills,Organisation skills,Customer care skills,Team working,Initiative,Interpersonal skills,IT literate,Ability to work under pressure,Respectful....Read more...
Digital Product Knowledge & Delivery
Build a strong understanding of digital learning tools (Achieve, iClicker) and best-selling textbook titles, so you can confidently discuss, demo, customise and support these products
Support the setup of Achieve courses for instructors—customising content to align with syllabi, updating courses for new editions, and scheduling assignments to drive usage and engagement, under the guidance of the Senior Digital Success Manager.
Deliver engaging product demos or onboarding training sessions for new adoptions as requested by the sales team. Learn to use consultative questioning to understand each instructor’s goals and teaching needs.
Customer Support & Adoption Success
Take the lead in supporting course trials—making sure instructors have what they need, usage is tracked, and feedback is collected to help convert trials into full adoptions.
Act as the go-to person for Learning Management System (LMS) integrations—liaising with university contacts and coordinating with our US implementation team to ensure smooth setup.
Monitor course activation and engagement using reporting tools (like PowerBI) and flag courses that are doing well or may need extra support. Suggest ways to improve engagement with features such as iClicker.
Conduct mid-course check-ins and end-of-course surveys to gather customer feedback. Share key insights with colleagues to help improve the customer experience and future product development.
Sales Enablement & Lead Generation
At key times in the year, help uncover new digital business leads through desk research and data analysis (with direction from the Associate Director of Sales).
Always pass along any new sales leads that arise from customer conversations or training sessions.
Support the sales team by ensuring digital activity is properly tracked in Salesforce, and help deliver and log course access information as needed.
Communication, Troubleshooting & Collaboration
Be the first point of support for Achieve-related troubleshooting (including student issues), escalating more complex problems to the US team where needed.
Work with Marketing to improve customer communications around onboarding and product features and updates. Suggest ideas to enhance the overall digital customer journey.
Share updates and insights with the wider sales team—keeping them informed about trial progress, adoption success, and customer feedback across different regions.
Training:To meet the requirements of the Level Publishing Professional apprenticeship programme you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:
Formal training, including online learning and internal learning events1-2-1s with your coach and line managerObserving and shadowing colleaguesWriting up learning reflections for your portfolioTraining Outcome:Full time employmentEmployer Description:Macmillan Learning is a part of the family-owned Holtzbrinck group of companies and is one of the leading educational technology companies. Through deep partnership with the world's best researchers, educators, administrators, and developers, they facilitate teaching and learning opportunities that spark student engagement and improve outcomes.
They provide educators with tailored solutions designed to inspire student curiosity and measure progress.
Macmillan Learning is comprised of renowned brands including Bedford/St. Martins, W.H. Freeman, Worth Publishers, Sapling Learning, SkyFactor, Intellus Learning, Late Nite Labs, EBI-MAPworks, iclicker, REEF and Hayden-McNeil.Working Hours :Monday to Friday
9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Team working....Read more...
Main duties
• Develop an understanding of the business, its ‘brand promise', values and service culture and uphold this through the services provided• Understand and follow internal policies and procedures, including any complaint processes and digital media policies• Understand the needs and expectations of the business’s customers and strive to meet these through excellent customer service delivery• Understand and uphold appropriate legislation and regulatory requirements• Use systems, equipment and technology to meet the needs of the customers• Monitor customer service levels.• Establish facts that enable the creation of a customer-focused experience and an appropriate response• Build trust with a customer• Understand the products or services that are available from the organisation and keep up-to-date• Use appropriate communication methods, depending on the task and environment• Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications• Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions• Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the business’s brand• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and the business• Demonstrate patience and calmness• Understand the customer’s point of view• Use appropriate signposting or resolution to meet customer needs and manage expectations• Maintain informative communication during service recovery• Take ownership of keeping service knowledge and skills up-to-date• Consider personal goals and propose development opportunities• Act on and seek feedback to develop or maintain personal service skills and knowledge• Frequently and consistently communicate and work with colleagues in the interest of helping customers efficiently• Treat customers as individuals to provide a personalised customer service experience• Demonstrate personal pride in the job through appropriate dress and positive and confident language• Take ownership from the first contact and then take responsibility for fulfilling the promise to the customer• Delivering a range of fitness classes to gym members and the local community• Taking on gym Inductions
Training:Working at Barnsley Colleges Honeywell campus you will work towards your Level 2 customer service practitioner qualification as well as Gym Instructor Level 2.
Delivery to be completed on site and off the job training either at Barnsley College or your place of work.
Working hours to be discussed can be between the hours of:
Mon-Fri - 6:30am-14:30pm/14:00pm-22:00pm.Sat-Sun - 8:00am-16:00pm/13:00pm-21:00pm.Training Outcome:Potential to become a Personal Trainer for Sports Village.
Potential to become a Variable Hours Supervisor/Full-Time.
Employer Description:A friendly gym with state of the art equipment, spacious workout facilities, a bar and lounge and bookable events spaces.Working Hours :Working hours to be discussed but can be between the hours of:
Mon-Fri - 6:30am-14:30pm/14:00pm-22:00pm
Sat-Sun - 8:00am-16:00pm/13:00pm-21:00pm.Skills: Communication skills,IT skills,Customer care skills,Team working,Physical fitness....Read more...
Provide 1st Line of support for computing and AV estate
Provide 1st line of support for the server and the network infrastructure
Set up computers
Set up emails, Active Directory accounts and basic configuration
Attend to incidents and problem tickets within SLAs
Perform diagnosis and analysis of issues to support 2nd and system architecture in handling complex system issues
Perform initial analysis of information security incidents
Maintain starters and leaver accounts
Maintain IT asset register
Assist with moving systems and platforms on the domain
Supporting the teaching, operation teams and the pupils across the foundation
Engage with the estate team in rolling out new systems
Ensure all systems are available, up to date and secure
Ensure all systems are patched and maintained appropriately and within the Information Security Framework
Document learning and share those with the IT Support Team
Provide suggestions for automation when needed
Handle telephony systems issues
Training:Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor-led), or face-to-face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world-class vendor certifications in addition to the Information Communication Technician apprenticeship:
Microsoft Certified Azure Fundamentals (AZ-900)
CompTIA IT Fundamentals+
Certiport IT Specialist Networking
Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician
Maintenance or repair of system faults
Support for the roll-out of installation and commissioning of new systems or upgrades
Network Technician
Installation and commissioning of networks
Maintenance or repair of network equipment
Installation, configuration or maintenance task on either ICT-related hardware or software
Digital Communications Technician
Installation and commissioning of telecoms networks
Maintenance or repair of telecoms network equipment
Installation, configuration or maintenance task on either ICT-related hardware or software
Training Outcome:Ongoing Tech Support role with room to grow into Senior IT roles.Employer Description:Mill Hill Schools consists of five independent schools offering co-education from 3–18-year-olds, these include Grimsdell, Belmont, Mill Hill School, Mill Hill International and Cobham Hall. Combined, the schools have circa 700 staff and circa 2000 pupils.
We are situated in a magnificent 120-acre parkland campus on the edge of the North London Green Belt, providing a wonderful environment in which to work.
We are committed to the on-going professional development of all our teaching and support staff as well as the full induction and training of all new staff.Working Hours :8am – 5pm working hours. Full time, 40 hours a week.Skills: Team player,Good people skills,Professional attitude,Patience and understanding,Ability to diagnose problems,Analyse problems,Microsoft environment,Office 365 and Apple Systems,Open mindset and resourceful....Read more...
Working with our supportive and experienced team you will learn from IT colleagues to develop your skills in an accredited apprenticeship program to gain a nationally recognised qualification while providing essential first-line IT support. Reporting to the Service Delivery Manager, the IT Apprentice will provide technical support for the School's IT systems, ensuring the smooth operation of technology services.
Your duties and responsibilities in this role will consist of:
During your training, which will be a mixture of on-the-job and coursework, you will learn how to support our IT team in ensuring that all IT functions are working smoothly. Once familiarised with the system the apprentice will become a point of call for staff in resolving issues needing attention
Providing support for various members of staff across the workplace departments
Working under the direction of the Line Manager and other staff to support maintenance functions
If necessary, operating phone systems, such as setting extensions or ensuring the readiness of laptops for new staff
Various other roles which come under your responsibilities as an infrastructure technician
Training:Firebrand’s sector leading Level 3 Digital Support Technician (L3DST) Apprenticeship Programme trains apprentices to maximise the effective use of digital office technologies, productivity software and digital communications.
Apprentices help their business and internal users maximise the use of digital technologies, as well as adapt to and exploit changes in technology to meet business objectives, maximise productivity and master digital communications.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Digital Support Technician apprenticeship:
CompTIA IT Fundamentals+
CompTIA Cloud Essentials +
This programme covers:
Configuration, maintenance, and repair of systems faults
Support for the roll-out of installation and commission of new systems or upgrades
Continual improvement, business Continuity, Resilience
Customer Service and support
Security and Legislation; Digital security
Data management
Digital Information Management Systems Operation
Business and decision-making skills
Digital technologies including collaborative tools, office suites, conferencing facilities and mass email tools
Survey tools
Social media tools for business
SMS, live chat, video chat, web conferencing
Training Outcome:
The opportunity may offer a permanent role upon completion of the apprenticeship depending on availability
Employer Description:This is a fantastic opportunity within our vibrant and diverse Catholic co-educational secondary school in Woodford Green, Essex. You will be supporting and providing vital technical support and contributing to the smooth operation of our IT systems across the entire school community. There are 1660 students on the school roll, 464 of whom are in the sixth form.
As part of a collaborative and well-organised team, the successful candidate will be responsible for delivering comprehensive IT support to both staff, students and parents ensuring network infrastructure, hardware, software, and digital learning environments run efficiently and reliably.Working Hours :Monday - Thursday, 08:30 - 15.45 and Friday, 08:30 - 15:30Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Able to manage workload,Able to resolve issues,Enthusiastic,Reliable,Committed & punctual attitude,Professional,Confident to develop and learn....Read more...
A First Line Support IT Engineer is responsible for providing the first level of technical support to end-users. This role involves troubleshooting and resolving IT issues, escalating complex problems to higher-level support, and ensuring that service requests are addressed promptly and effectively. The engineer serves as the initial point of contact for IT-related inquiries and works to maintain a high level of customer satisfaction.
User Support: Respond to user inquiries via phone, email, or ticketing system. Provide assistance with hardware, software, and network-related issues.
Issue Diagnosis: Diagnose technical problems by gathering information from users, identifying the root cause of the issue, and determining appropriate solutions.
Problem Resolution: Resolve issues related to desktop and laptop computers, operating systems, software applications, printers, and peripheral devices.
Incident Management: Log incidents and service requests accurately in the IT service management system. Track and monitor progress to ensure timely resolution.
Escalation: Escalate unresolved or complex issues to 2nd Line Support or other relevant IT teams, providing detailed documentation of the issue and troubleshooting steps taken.
Remote Support: Provide remote support to users in different locations using remote desktop tools.
User Training: Educate users on best practices and provide guidance on software and hardware usage to prevent recurring issues.
System Monitoring: Monitor systems and networks for potential issues, perform routine maintenance tasks, and ensure systems are running efficiently.
Documentation: Create and update technical documentation, including user guides, knowledge base articles, and support procedures.
Key Qualities & Skills:
Technical Proficiency: Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications.
Troubleshooting Skills: Ability to diagnose and resolve basic technical issues, both hardware and software-related.
Communication Skills: Excellent verbal and written communication skills. Ability to explain technical concepts to non- technical users.
Customer Service: Strong customer service orientation with the ability to manage user expectations and deliver high- quality support.
Time Management: Ability to manage multiple tasks simultaneously and prioritise work effectively in a fast-paced environment.
Team Collaboration: Work effectively as part of a team and collaborate with other IT staff to resolve issues and improve support processes.
Problem-Solving: Analytical mindset with strong problem-solving skills and attention to detail.
Desired Skills / Qualities:
Ability to lift and carry computer equipment, perform desk-side support, and sit for extended periods while working on a computer.
Curious and eager to learn new technologies.
Problem-solving mindset.
Reliable and punctual.
Strong attention to detail.
Patient and methodical approach to tasks.
Good communicator (able to explain technical concepts simply).
Adaptable and open to feedback.
Proactive and willing to take initiative.
Team player who enjoys collaborating with others.
Organised and able to manage time effectively.
Training:Information Communications Technician Level 3 (A level) Apprenticeship Standard:
The instructor leads a live online training session so you can learn at your own pace and in the comfort of your own home or office.
A full training schedule is provided upon a confirmed start date, however training is typical 1 day per week.
You will be working towards Information Communications Technician Level 3 qualification.
Training Covered:
CompTIA A+
AZ-900
Training Outcome:This apprenticeship can lead to a full-time position and scope for further training and qualifications if applicable.Employer Description:LM Global are a UK based Telecoms and Connectivity provider working with National and International clients, supplying and managing solutions for our business clients.
Independent providers offering commercially competitive and non-biased, solutions for businesses around the world. Our philosophy is simple, we provide unrivalled attention to detail and client support at the most cost-effective prices. With a combined experience of 125+ years within the Telecommunications industry, our team are world class for support and advice.Working Hours :Monday - Friday 9am-5pm. May require occasional evening or weekend work for maintenance or urgent support needs.
You'll be based in an office environment with potential for remote work after successfully passing your probationary period.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
At Optionbox, we provide comprehensive IT services to a wide variety of customers, from sole traders to organizations with up to 300 users. We pride ourselves on delivering responsive, high-quality support across Microsoft 365 environments, on-premises and hybrid Active Directory setups, and full network installations. Our growing team values initiative, curiosity, and a customer-first mindset.
Position Summary:
We are looking for a passionate and eager-to-learn Junior IT Engineer to join our team in an apprenticeship or entry-level capacity. You don’t need a solid foundation of professional experience, but you must demonstrate a genuine enthusiasm for information technology — whether you’ve built your own PC, helped friends or family with IT issues, tinkered with networks, or explored IT projects in your own time.
You will work alongside senior engineers to gain hands-on experience supporting our diverse customer base, which ranges from single-person businesses to organizations with 300 users. You’ll help deliver IT support and services including Microsoft 365 administration, on-premises and hybrid Active Directory environments, network installations, and more.
Desirable (not required):
Any prior hands-on IT experience through work, internships, volunteering, or personal projects.
Relevant IT studies or certifications (e.g., GCSEs, college-level IT courses, CompTIA IT Fundamentals).
What We Offer:
A supportive and experienced team ready to help you grow your skills.
Structured on-the-job training with opportunities to progress toward certifications.
Diverse, hands-on experience working with modern cloud and on-premises technologies.
Competitive apprenticeship salary and benefits package.
Opportunities for a permanent role and career development upon successful completion of the apprenticeship.
Your duties and responsibilities in this role will consist of:
Key Responsibilities:
Learn to administer and support Microsoft 365 and Active Directory environments, including Exchange Online, SharePoint, Teams, and related services.
Help install and configure network equipment such as routers, switches, and wireless access points.
Provide first-line IT support, escalating issues as needed to senior team members.
Assist with telephony systems and broadband installations for clients.
Accurately document solutions, configurations, and procedures.
Deliver excellent customer service to a wide range of clients, from sole traders to larger organisations.
Take part in ongoing training and learning to develop your IT skills.
Training:Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:
Microsoft Certified Azure Fundamentals (AZ-900)
CompTIA IT Fundamentals+
Certiport IT Specialist Networking
Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician
Maintenance or repair of systems faults
Support for the roll-out of installation and commission of new systems or upgrades
Network Technician
Installation and commission of networks
Maintenance or repair of network equipment
Installation, configuration or maintenance task on either ICT related hardware or software
Digital Communications Technician
Installation and commission of telecoms networks
Maintenance or repair of telecoms network equipment
Installation, configuration or maintenance task on either ICT related hardware or software
Training Outcome:Full time job at the end of the end of the apprenticeship with a clear and negotiable 5-year progression plan for moving up within the company.Employer Description:We’re Optionbox — an IT managed services provider based in Leeds, supporting businesses across Yorkshire with everything from broadband and phones to full IT solutions. We’re a friendly, down-to-earth team that prides itself on great customer service — in fact, our engineers answer calls in just 8 seconds on average!
We also care a lot about the planet. For every subscription, we plant a tree, and we help our clients make greener choices by recommending energy-efficient tech, offering tips to reduce their carbon footprint, and sharing useful advice in our sustainability newsletter.
At Optionbox, we combine technical know-how with a people-first approach. It’s a great place to learn, grow, and start your career in tech.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Passion for IT,IT support skills,Eagerness to learn,uUderstanding of IT concepts,Punctual and reliable,Professional and courteous,Takes ownership,Adaptable....Read more...
