Tour Manager Jobs   Found 2 Jobs, Page 1 of 1 Pages Sort by: Relevance Date

Apprentice IT Solutions Technician

The core focus of this role will be to support our Products and the evolution of our travel systems, from understanding and collating business requirements through to production delivery and support. Tasks & responsibilities include: Understand customer businesses and our operational departments as to how they use our products Be recognised as a subject matter expert and provide support to internal & external teams on designated products and systems Collate and document business requirements working closely with internal stakeholder departments Work with operational teams to understand key business areas for improvement and automation Review and analyse Product & System specifications  Using knowledge gained, recommend platform enhancement opportunities to reduce offline activity or improve process Support product roadmap delivery based on business wide priorities  Report product defects to development teams and communicate known issues to Product stakeholders Design and create test scripts for manual execution  Execute test scripts, reviewing, and communicating results UAT validation for new functionality, product defect resolution and version updates Investigate test case failures, including Grafana, JSON & XML file review Conduct overall platform regression testing Contribute to our Support Centre knowledge base articles and Customer portals to further internal and external knowledge transfer Investigate and escalate any reports of platform or major functionality outages Support with onboarding and user setup Training:The candidate will follow a Level 3 apprenticeship programme and study towards a full standard as an IT Solutions Technician. This training will be structured and delivered by Cheshire College– South & West. If you do not already hold GCSEs at grade A-C / 8-4 in English and maths you may be required to complete Functional Skills in the related subjects to attain Level 2 Functional Skills.Training Outcome: A full-time role is potentially available on successful completion of apprenticeship Employer Description:We’re the foundation brand bringing together our three companies, Lime, Calrom & Aviate, all with unique services to the travel trade. This position sits in Lime & Aviate – here’s a little more on each brand’s speciality: Lime are the British Airways experts, providing the airline’s best fares to the travel industry with a number of unique benefits. Aviate was founded in 2009 with the purpose of offering the best flight content to tour operators. They now encompass multiple brands with a broad offering, all with their customers in mind. This role sits within our team of Product experts who act as the gateway between our client facing brands and our development company Calrom. We’re responsible for our Travel Systems products; including identifying business requirements, scoping, change management, defect resolution, test plans and versioning release validation of our bespoke travel systems and partner integrations to ensure our Travel System products operate seamlessly.Working Hours :Monday- Friday between the hours of 08:00– 19:00 (to be determined by manager)Skills: Communication skills,Attention to detail,Organisation skills,Analytical skills,Time management skills ....Read more...

Admin Executive

Our client is an award-winning luxury tour operator specialising in bespoke honeymoons, family holidays and tailor-made, once-in-a-lifetime journeys. they have built a reputation for creating highly personalised travel experiences across destinations including East and Southern Africa, the Indian Ocean, Sri Lanka, Asia, Australia, New Zealand, Canada, the South Pacific, the Middle East, the Mediterranean and the Caribbean. Due to continued growth, they are now seeking a Documentation/Admin Executive to join their dynamic operations team. Reporting to the Head of Operations, this role plays a key part in ensuring every client receives accurate, beautifully presented and well-organised travel documentation prior to departure. The successful candidate will take ownership of the final stages of the booking journey, helping to ensure that every trip runs smoothly from the moment documentation is issued. This is a full-time role ideally based in the company’s South Bucks office. The Role Our client is seeking a Documentation Executive to join their dynamic and growing team. Reporting to the Head of Operations, this role plays a key part in ensuring all client travel documentation is accurate, well-presented and delivered ahead of departure. This is a full-time role ideally based in the company’s Beaconsfield office, although exceptional candidates based in London may also be considered. Key Responsibilities The successful candidate will take ownership of all final travel documentation for clients, including: Cross-checking final travel arrangements to ensure accuracy Generating airline e-tickets Preparing personalised pre-departure letters Uploading documentation to the company’s client travel app Printing and packaging documentation where required Sending pre-departure gifts to clients Maintaining the monthly departures list Dispatching tickets and travel documentation The role will also include: Supporting the Reservations Manager with booking authorisation when required Assisting with the implementation of new systems and technologies to streamline operational processes About You The ideal candidate will have strong organisational skills, exceptional attention to detail and a passion for travel. Key competencies include: Strong affinity for luxury travel and customer service Excellent attention to detail and presentation Strong organisational and communication skills Professional and proactive approach to work Willingness to learn and develop new skills Working knowledge of Microsoft Office Desirable but not essential: Administration or operations experience Knowledge of airline GDS systems Salary & Benefits Salary circa £26-32k dependent on experience Ongoing training and development opportunities 28 days annual leave including bank holidays (increasing with length of service) Additional day off for your birthday Company pension scheme Friendly and collaborative working environment Location The company’s headquarters are based in South Buckinghamshire and this is an office-based position. Interested? If you have the reqwuired experience and skillset and wouild like to be considefred, please send your CV though by applying online or directly to michael@traveltraderecruitment.co.uk ....Read more...