Supported by senior team members you will:
Meet & greet new and existing customers in store, providing a professional warm welcome
Handling holiday enquiries, face to face, over the phone and by email
Training and development, this may also include exciting opportunities to attend industry events in the UK and overseas
Research and explore holiday enquiries using online platforms, reservation agents and email
Booking clients holidays, providing first class service end to end, using learnt top class selling skills
Administration in all areas relating to travel
Providing excellent customer service
Working towards shop targets and individual KPI's
Training:
This apprenticeship forms part of a formal qualification; on successful completion, you will achieve a level 3 Travel Consultant qualification that will be added to your digital achievement record
Functional Skills in English and maths if required
Working with our chosen training provider, you will be assigned a specialist travel assessor who will be working closely with you throughout your apprenticeship to ensure you have a robust, enjoyable, and enriching journey
Training will be carried out online/face-to-face, both individually and as part of a classroom, to ensure you have an enhanced experience
You will be assigned 6 hours a week in the workplace to spend towards your qualification with full support from your manager and assessor
Learning first hand from specialists and peers, you can become a fully fledge Travel Consultant in little over a 12-month period.Training Outcome:On successful completion of the Travel Consultant Level 3 Apprenticeship, you may be offered the opportunity to complete a further qualification that will enhance your skill set. The next steps will be discussed in your 1-2-1's.Employer Description:With over 25 years of experience creating unforgettable worldwide holidays, we are a trusted, independent travel agency dedicated to turning your dream journeys into reality. Since opening our doors in 1999, we’ve built our reputation on expert knowledge, exceptional service, and a genuine passion for exploring the world.
From luxury escapes and tailor-made itineraries to family adventures and once-in-a-lifetime experiences, our team of seasoned travel specialists is here to guide you every step of the way. We work closely with leading airlines, hotels, and tour partners across the globe to bring you the very best value, choice, and quality.
What sets us apart is our personal approach. We take the time to listen, understand your travel style, and design holidays that are as unique as you are. Whether you’re dreaming of relaxing on a tropical beach, discovering vibrant cities, or exploring far-flung destinations, we have the expertise to make it happen seamlessly.
For 25 years, our mission has remained the same: to inspire, to plan, and to deliver exceptional travel experiences you’ll treasure forever.Working Hours :5 working days will be allocated 9am - 5.30pmSkills: Communication skills,Attention to detail,Customer care skills,Administrative skills,Team working,Geography....Read more...
