Working under the guidance of our experienced office team, your duties will include:
Communication: Acting as one of the first points of contact for the school, handling telephone enquiries, managing the general enquiries inbox, welcoming visitors and students in a professional and courteous manner.
Administrative Support: Providing general administrative and clerical support, including filing, photocopying, scanning and data entry, ensuring all records are maintained accurately and confidentially.
Meeting and Event Support: Assisting with the preparation for meetings, including minute-taking and supporting the organisation and implementation of school events.
Stock Management: Monitoring and ordering office supplies and resources, ensuring the school office is well-equipped.
Compassion: Deal with student queries and issues with professionalism, liaising with other members of staff as necessary.
The Apprenticeship Programme
You will be enrolled on the Business Administrator Level 3 Apprenticeship Standard. This will involve a combination of workplace learning and formal training with a designated training provider. You will develop lots of valuable skills on the apprenticeship, including:
IT and Digital Systems
Communication and Stakeholder Management
Project Management Principles
Record and Document Production
Decision Making and Problem Solving
Visits to the school are strongly encouraged. Please contact the School Office (01400 272422) to book a place on a tour.
Tour dates and times: Friday 1st May 2pm or Tuesday 5th May 9am - please email hr@swracademy.org to book into one of these sessions Training:Priory Apprenticeships is the leading provider of apprenticeships designed specifically for education. During your apprenticeship, you will work closely with our Occupational Expert to gain the skills, knowledge and behaviour you need to be a successful Business Administrator. The level 3 Business Administration Apprenticeship is an 18-month programme (plus 3-month EPA) delivered through practical, on-the-job training, workshops and mentoring. Upon completion of the course, you will have achieved a nationally recognised qualification. Training Outcome:Completion of the apprenticeship may open doors to future opportunities within the Trust, alongside options for ongoing training and career progression. Employer Description:At Sir William Robertson Academy, our mission is clear: we inspire every pupil to aspire to be the very best they can be. This principle shapes our carefully planned and structured curriculum, ensuring every child has the opportunity to flourish. Children come first at our school—but so do our staff. We know that great teaching comes from great people, which is why we are committed to creating a supportive, inclusive, and inspiring working environment. We embrace Amelia Earhart’s spirit: “No Borders, Just Horizons.” For our pupils—and our team—the sky is only the beginning.
We are proud of our core values, which guide everything we do: Involvement: Encouraging active participation in learning and school life. Kindness: Fostering empathy, respect, and a positive community. Responsibility: Supporting accountability and making meaningful contributions. Creativity & Critical Thought: Inspiring curiosity, innovation, and problem-solving. Resilience: Equipping pupils and staff to overcome challenges with confidence. Achievement: Celebrating milestones and striving for excellence together. We value our people just as much as our pupils. When you join Sir William Robertson Academy, you become part of a team that supports your growth, celebrates your successes, and encourages you to reach your professional potential. Working Hours :Monday to Friday 8am to 4pm; Term time, 38 weeks, plus 5 Inset Days and 5 Days to be agreed with Line manager.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills....Read more...
Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun
Technology is evolving every day, and so is TUI. By providing you with the best tools, you’ll gain knowledge, skills and behaviours to confidently understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty
If things don’t go to plan, your support network will help you to investigate and resolve any questions or complaints
You’ll embrace change and rise to the challenges of a customer-focused role
Your drive to achieve will lead you to exceed your sales and service objectives; in retail, we call it ‘Smashing your Targets’
Training:Travel Consultant Level 3 Apprenticeship Standard:
You’ll be assigned a Learning Coach who will guide you for the duration of the scheme with the aim of you achieving a Level 3 Travel Consultant qualification
20 per cent of your working week will be set aside for you to work through the standards on your online learning platform, complete practical or written assessments and update your portfolio of work evidence
As part of this, you may also complete Functional Skills in English and maths if required (e.g., if you don't have GCSE Grade 4/C or above or equivalents)
Training Outcome:Our apprenticeships offer a great route into a varied and exciting career with TUI.Employer Description:Be Yourself… Be Unique! TUI’s more than a brand, it’s who we are. Trusted – Unique – Inspiring.
We’re the leading tourism business with diverse customers and over 67,000 employees. Together, we embrace different continents and cultures. We believe travel broadens the mind. Just like our customers, we’re on a journey - of development towards a more digital, connected and integrated future - but we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives. Inclusion is fundamental to everything that we achieve and it’s our unique colleagues that will shape the future of travel.
The TUI Group includes over 400 owned hotels, 16 cruise ships, a digital platform for more than 160,000 tours, activities and experiences, strong tour operators, 1,200 travel agencies and leading online portals, five airlines with around 130 aircraft, and destination services in all major holiday countries around the globe. It covers the entire tourism value chain under one roof. This integrated offering enables us to provide our 21 million customers with an unmatched holiday experience in 180 regions. A key feature of our corporate culture is our global responsibility for economic, environmental and social sustainability. This is reflected in more than 20 years of commitment to sustainable tourism. In 2022 financial year the TUI Group with a headcount of around 60,000 recorded turnover of about €16,5bn and an operating result of €409m. The TUI Group’s share is listed in the FTSE 250 index, in the Quotation Board of the Open Market on the Frankfurt Stock Exchange, and regulated Market of the Hanover Stock Exchange.
As part of our Diversity Equity and Inclusion policy we encourage applications from all sectors of the community.
As a Disability Confident Employer we guarantee interviews to disabled applicants who meet the minimum criteria for the role and will make reasonable adjustments to assist in the interview process. Applications are open to all sectors of the communityWorking Hours :Flexibility to work variable shift patterns each week, which include evenings & weekends in line with customer demand. Shift patterns are normally shared 4-weeks in advance. Days and hours to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
Embark on your travel career with Riviera Travel’s Apprenticeship Programme! This isn’t just an apprenticeship it’s your ticket to discover the world of travel from the inside out, earn a nationally recognised qualification, and explore where your future could take you.What is it?
A full-time, paid apprenticeship designed to give you a 360° view of the travel industry. You’ll rotate across Customer Service, Sales, Operations, and Transport, building skills and confidence as you go and finish with a Level 3 Business Administrator qualification under your belt.No two days are the same. One day you could be helping a guest book their dream holiday, the next you might be working to ensure they have a seamless 5-star experience or stepping in to solve unexpected issues with confidence and care.Customer Service:
Be the calm, helpful voice at the other end of the line
You’ll support guests post-booking helping with room and flight requests, cancellations, or travel documents always delivering five-star service with a smile
Sales:
Get to know our holidays inside-out and match guests with their dream trip
You’ll build rapport, answer enquiries, and turn interest into bookings whether on a call, by email, or via live chat all while working towards personal and team targets
Transport:
Behind every great holiday is great planning
You’ll liaise with airlines, manage group bookings, seat allocations, and assist with schedule changes
This rotation offers a real insight into the detail and pace of coordinating complex travel
Operations:
Make sure everything runs like clockwork
You’ll help prepare tours and cruises, support Tour Managers and Cruise Directors, and jump into action when unexpected issues arise while guests are travelling
A typical week could include:
Answering calls and emails from customers, providing helpful and professional support
Assisting with bookings, travel documents, and special requests in our Customer Service and Sales teams
Learning how we arrange group travel and liaising with airlines to ensure smooth journeys in the Transport team
Supporting the preparation of tours and cruises, and helping resolve live issues with guests or suppliers in the Operations team
Attending team meetings, supporting ongoing projects, and developing your communication and organisational skills
This is an exciting opportunity to join a passionate and friendly team, develop your confidence, and build a solid foundation for your future in travel or business administration.
By the end of your apprenticeship, you’ll have the experience, skills and qualification to take the next step in your career and we’ll help you explore the opportunities available right here at Riviera Travel.What you’ll get:
A Level 3 Business Administrator qualification
Hands-on experience across four different departments
Regular mentoring, feedback, and personalised development
A clear path to grow within the business post-apprenticeship
The chance to work for an award-winning travel company, surrounded by people who love what they do
Why choose Riviera?
Award-winning company with a reputation for excellence
Supportive culture where everyone matters
Real responsibilities from day one you’re not just making tea!
Mentoring and development to help you grow professionally and personally
A qualification that sets you up for the future
Whether you're leaving education, starting fresh, or looking for a new challenge, this is your chance to build a career you’ll love.Applications are now open. Join us on the journey.Training:
Level 3 Business Administrator apprenticeship standard (can include Level 2 elements if required)
Level 2 Functional Skills in maths and English (if required)
This apprenticeship is delivered through a combination of Work Based Assessment and day/block release.
The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.Training Outcome:
At the end of the programme, you'll have the opportunity to either continue in a rotational role or step into a permanent position that best matches your strengths and passions
Whether you shine in customer care, thrive in fast-paced sales, excel behind the scenes in operations or transport, or discover a unique fit elsewhere in the business - we'll help guide you toward the path that suits you best
This isn’t just about learning the ropes - it’s your chance to kick-start an exciting career in the travel industry and find where you truly belong
Employer Description:Established for over 41 years, Award-winning escorted tours, cruises and solo holidays based in Burton on Trent.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Administrative skills,Attention to detail,Communication skills,Creative,Customer care skills,IT skills,Number skills,Organisation skills,Presentation skills,Problem solving skills,Team working,Time-Management....Read more...
