As a Field Management Analyst, you will work collaboratively across departments, taking on the responsibility of developing potential solutions and technical configurations, and driving the implementation of decisions that enhance service business processes.
Key Responsibilities
Document and map Service business processes.
Analyse Service business needs and identify business problems.
Develop Field Service Management system documentation, including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials, and related documents.
Collaborate with the Service and IT teams to develop and maintain reports, dashboards, and forecasts, involving data analysis and data aggregation using Power BI and other analysis tools.
Perform SQL report writing as needed.
Create and conduct FSM system training.
Experience
Bachelor's degree in engineering, business or a related field.
Two to three years of experience in an analytical role supporting a Service operation.
Experience with Field Service Management systems.
SQL report writing experience.....Read more...
As a Field Management Analyst, you will work collaboratively across departments, taking on the responsibility of developing potential solutions and technical configurations, and driving the implementation of decisions that enhance service business processes.
Key Responsibilities
Document and map Service business processes.
Analyse Service business needs and identify business problems.
Develop Field Service Management system documentation, including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials, and related documents.
Collaborate with the Service and IT teams to develop and maintain reports, dashboards, and forecasts, involving data analysis and data aggregation using Power BI and other analysis tools.
Perform SQL report writing as needed.
Create and conduct FSM system training.
Experience
Bachelor's degree in engineering, business or a related field.
Two to three years of experience in an analytical role supporting a Service operation.
Experience with Field Service Management systems.
SQL report writing experience.....Read more...
Equipment Services Operations Analyst required to help further develop my clients Field Service Management business systems across Europe.
The ideal candidate will understand field equipment repair, maintenance and services operations and have data analysis skills including SQL reporting.
Skills
Analytical experience supporting a Service process.
Experience of Field Service Management systems.
SQL report writing experience
Manufacturing, Aerospace, Biotech, Defence or similar capital equipment services knowledge or processes and workflows.
Bachelor???s degree in Business, IT, engineering, or a related.
Good conceptual, analytical, and communication skills.
Power BI or similar analytical tools.
Responsibilities
Understanding, documenting and mapping Equipment Services delivery processes.
Analysing the Service Operations business needs and identify Services problems or optimisation opportunities.
Developing Field Service Management documentation including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials etc.
Engaging with the Service team and the IT team to develop and maintain reports, dashboards, and forecasts using Power BI and other data analysis tools e.g. SQL report writing. ....Read more...
Service Operations Business Analyst required to help further develop my clients Field Maintenance Management business systems across Europe.
The ideal candidate will understand field equipment repair, maintenance and services operations and have data analysis skills including SQL reporting.
Skills
Analytical experience supporting a Service process.
Experience of Field Service Management systems.
SQL report writing experience
Manufacturing, Aerospace, Biotech, Defence or similar capital equipment services knowledge or processes and workflows.
Bachelor???s degree in Business, IT, engineering, or a related.
Good conceptual, analytical, and communication skills.
Power BI or similar analytical tools.
Responsibilities
Understanding, documenting and mapping Equipment Services delivery processes.
Analysing the Service Operations business needs and identify Services problems or optimisation opportunities.
Developing Field Service Management documentation including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials etc.
Engaging with the Service team and the IT team to develop and maintain reports, dashboards, and forecasts using Power BI and other data analysis tools e.g. SQL report writing. ....Read more...
Post Sales Equipment Services Operational Research Analyst required to help further develop my clients Field Servics business systems across Europe.
The ideal candidate will understand field equipment repair, maintenance and services operations and have data analysis skills including SQL reporting.
Skills
Analytical experience supporting a Service process.
Experience of Field Service Management systems.
SQL report writing experience
Manufacturing, Aerospace, Biotech, Defence or similar capital equipment services knowledge or processes and workflows.
Bachelor???s degree in Business, IT, engineering, or a related.
Good conceptual, analytical, and communication skills.
Power BI or similar analytical tools.
Responsibilities
Understanding, documenting and mapping Equipment Services delivery processes.
Analysing the Service Operations business needs and identify Services problems or optimisation opportunities.
Developing Field Service Management documentation including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials etc.
Engaging with the Service team and the IT team to develop and maintain reports, dashboards, and forecasts using Power BI and other data analysis tools e.g. SQL report writing. ....Read more...
Equipment Services Operations Analyst required to help further develop my clients Field Service Management business systems across Europe.
The ideal candidate will understand field equipment repair, maintenance and services operations and have data analysis skills including SQL reporting.
Skills
Analytical experience supporting a Service process.
Experience of Field Service Management systems.
SQL report writing experience
Manufacturing, Aerospace, Biotech, Defence or similar capital equipment services knowledge or processes and workflows.
Bachelor???s degree in Business, IT, engineering, or a related.
Good conceptual, analytical, and communication skills.
Power BI or similar analytical tools.
Responsibilities
Understanding, documenting and mapping Equipment Services delivery processes.
Analysing the Service Operations business needs and identify Services problems or optimisation opportunities.
Developing Field Service Management documentation including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials etc.
Engaging with the Service team and the IT team to develop and maintain reports, dashboards, and forecasts using Power BI and other data analysis tools e.g. SQL report writing. ....Read more...
Service Operations Business Analyst required to help further develop my clients Field Maintenance Management business systems across Europe.
The ideal candidate will understand field equipment repair, maintenance and services operations and have data analysis skills including SQL reporting.
Skills
Analytical experience supporting a Service process.
Experience of Field Service Management systems.
SQL report writing experience
Manufacturing, Aerospace, Biotech, Defence or similar capital equipment services knowledge or processes and workflows.
Bachelor???s degree in Business, IT, engineering, or a related.
Good conceptual, analytical, and communication skills.
Power BI or similar analytical tools.
Responsibilities
Understanding, documenting and mapping Equipment Services delivery processes.
Analysing the Service Operations business needs and identify Services problems or optimisation opportunities.
Developing Field Service Management documentation including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials etc.
Engaging with the Service team and the IT team to develop and maintain reports, dashboards, and forecasts using Power BI and other data analysis tools e.g. SQL report writing. ....Read more...
Are you an experienced Business Analyst with the ability to drive operational efficiencies? Would you like to supercharge your career by working on an entire transformation programme from service design to digital transformation? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Analyst to lead on formulating, developing, and taking responsibility for end-to-end business solutions within a change portfolio. As a specialist provider of resource to the Property & Associated Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of modern environment championing continual improvement. The purpose of the role will be to play a pivotal part all business analysis facets of large or complex business change and technology programmes and shape the associated business outcomes. Your day-to-day responsibilities will include driving the business goals ensuring that they are understood and documented; Completing robust analysis in line with the overall delivery plan; stakeholder engagement & analysis; requirement gathering ensuring robust elicitation & validation; translating business requirement into functional & technical specifications by engaging with internal & external stakeholders; improving existing business processes; artefact production; solution support; user acceptance testing, and change impact assessments amongst other responsibilities.Must Have
Demonstrable commercial experience of effectively working independently as a Business Analyst.
Stakeholder Engagement and Requirement Elicitation.
Experience of Business Process Mapping and capturing user stories.
Experienced in overseeing UAT sessions, ensuring alignment between requirements and test scenarios.
Experience of a variety of analysis techniques such as SWOT, Pestle MoSCoW, etc.
A base of formal Business Analysis certification such as BCS Foundation, or evidence of working towards BCS/ISEB Diploma (or similar level of accreditation).
Nice to Have
Power BI/ Power Platform
Knowledge/Experience of Change Management or Continuous Improvement methodologies, tools, and techniques.
Business case development
Ideally a blend of methodology experience covering Agile and more iterative Waterfall projects.
Additional certification such as PRINCE Foundation, PMP, Agile, ITIL, etc.
As an individual you will have excellent problem-solving skills and attention to detail, be a self-starter, driven, and comfortable with taking responsibility for change and delivery. You will have excellent interpersonal skills, the ability to think on your feet and be ultimately goal orientated. The role is offered on an initial 18-month fixed term salaried contract with scope to run and, alongside a competitive salary, you will receive a generous a benefits package that includes bonus scheme, generous employer pension, flexible working, generous leave entitlement, life/health insurance and professional development. The role will be hybrid based, with up to 2/3 days spent in the office in the North East on a weekly basis, If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation continually looking to provide a better service to customers.
Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.....Read more...
The Cyber Security Risk Analyst required to join an internal IT Cyber Governance group.
help drive the Cyber Risk Management program through collaborating with different stakeholders and Risk Owners to actively identify and report Cyber and IT Risks in the IRM Platform, and to ensure effective Risk Treatment plans are defined and implemented to control and reduce risk.
This position requires a self-driven individual, with sound knowledge of business processes, a good knowledge of security or IT technologies and good communication skills. This position offers an opportunity to make a strong impact across a company Participating and driving a key Risk Management program.
Key skills:
Over five years??? experience integrating security into the business, security risk management, information processes, product security or business architecture positions.
Professional security management certification:
Certified Information Systems Security Professional (CISSP), Certified Risk and Information Systems Control (CRISC), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA) or other similar.
Role responsibilities:
Correlate and analyze the information received from internal threat intelligence and from the incident management teams, to identify leadings threats, key gaps, and any untreated risk to report.
Review HARC reports, Audit reports, Cyber exemptions, business impact analysis, non-compliance problems, etc. use this as input to feed risk identification and risk assessment.
Work with digital and IT teams to accurately carry out business impact analysis, as well as risk assessment activities.
Ensure IRM requests and tickets are processed and resolved in a timely manner.
Work with Cyber Risk Manager to successfully design, implement, test, and deploy any platform improvements and expansions.
Ensure actions included in the CSRM Program are duly updated by owners and keep the program on track and aligned to forecast.....Read more...
The Cyber Security Risk Analyst required to join an internal IT Cyber Governance group.
help drive the Cyber Risk Management program through collaborating with different stakeholders and Risk Owners to actively identify and report Cyber and IT Risks in the IRM Platform, and to ensure effective Risk Treatment plans are defined and implemented to control and reduce risk.
This position requires a self-driven individual, with sound knowledge of business processes, a good knowledge of security or IT technologies and good communication skills. This position offers an opportunity to make a strong impact across a company Participating and driving a key Risk Management program.
Key skills:
Over five years??? experience integrating security into the business, security risk management, information processes, product security or business architecture positions.
Professional security management certification:
Certified Information Systems Security Professional (CISSP), Certified Risk and Information Systems Control (CRISC), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA) or other similar.
Role responsibilities:
Correlate and analyze the information received from internal threat intelligence and from the incident management teams, to identify leadings threats, key gaps, and any untreated risk to report.
Review HARC reports, Audit reports, Cyber exemptions, business impact analysis, non-compliance problems, etc. use this as input to feed risk identification and risk assessment.
Work with digital and IT teams to accurately carry out business impact analysis, as well as risk assessment activities.
Ensure IRM requests and tickets are processed and resolved in a timely manner.
Work with Cyber Risk Manager to successfully design, implement, test, and deploy any platform improvements and expansions.
Ensure actions included in the CSRM Program are duly updated by owners and keep the program on track and aligned to forecast.....Read more...
Business Analyst – Transformation – BirminghamHybrid –Birmingham Salary £45,000 - £50,000 per annum My client is currently seeking a Business Analyst to come on board to provide business analysis and design for IT and business transformation projects. This role is centred on gathering, analysing, and documenting business requirements to ensure solutions align with both industry-specific needs and overall enterprise goals.Key Responsibilities:• Business requirement gathering: Create clear requirement documentation, including process models, user stories, and functional specifications.• Process mapping: Perform in-depth analysis of current business processes to identify opportunities for improvement and optimisation in alignment with transformation objectives. Develop process maps, workflows, and diagrams to clearly visualise both existing processes and proposed changes for stakeholders. Ensure that all process development initiatives support the overarching goals of the transformation program.• Testing Implementation Support: Support project and delivery teams during testing by validating that solutions meet business requirements. Work closely with the testing team to ensure test cases are comprehensive and aligned with business needs. Additionally, provide assistance during implementation to ensure stakeholders are prepared and new systems are smoothly adopted.• Continuous Improvement: Identify and implement opportunities for continuous improvement and process optimisation in alignment with transformation objectives.• Stakeholder Management: Serve as the liaison between business units, project teams, and technical teams, ensuring shared understanding of requirements and expectations. Provide regular progress updates to stakeholders on requirements gathering, analysis, and project delivery, ensuring all communications are clear, concise, and tailored to both technical and non-technical audiencesInterested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy
....Read more...
Systems Support & Process Improvement AnalystLocation: Remote (Home Based – UK)Working Hours: This is a UK-based role supporting US stakeholders. Flexibility to accommodate US time zones is required from time to time, balanced with a flexible and outcome-focused approach to working hours.Employment Status: Full-TimeSalary: Competitive (DOE)We’re looking for a proven and experienced Systems Support & Process Improvement Analyst to join our established and growing branded merchandise provider operating within the US collegiate market.The Systems Support & Process Improvement Analyst is responsible for improving operational efficiency and supporting the company’s key business systems — especially Acumatica ERP, HubSpot CRM, and our point-of-sale (POS) system in a retail environment. This position focuses on developing and implementing process improvements across departments while also serving as second-line system support, managing escalated issues through HubSpot’s ticketing system.This role works closely with store managers, the operations team, and accounting to troubleshoot and resolve inventory, workflow, and system issues related to Acumatica and our POS. The ideal candidate combines strong technical aptitude, business process understanding, and foundational finance and accounting knowledge to ensure systems function effectively and align with company goals.Key ResponsibilitiesProcess Improvement & Systems Optimization
Evaluate and document existing workflows across departments (accounting, operations, retail, and procurement) and sales channels to identify inefficiencies.Design, test, and implement process and system improvements within Acumatica and integrated tools to enhance accuracy, automation, and productivity.Collaborate with department leaders to ensure process changes align with accounting standards and business requirements.Develop and maintain SOPs and training documentation for system and process workflows.Lead strategically aligned cross-functional projects that enhance data flow, operational efficiency, and user adoption using standard project management methodologiesEstablish and monitor KPIs to measure the impact of implemented improvements.
Systems Support (HubSpot, Acumatica & POS Escalations)
Act as the second line of support for system-related issues, managing and resolving escalated tickets through HubSpot.Work directly with store managers to troubleshoot inventory discrepancies, data sync errors, and workflow issues within Acumatica and the POS.Identify root causes of recurring issues and recommend process or configuration improvements.Escalate complex ERP and POS issues to external vendors or technical specialists when necessary.Collaborate with first-line support and IT partners to ensure timely and complete resolution of issues.Maintain accurate logs, escalation histories, and documentation of solutions within HubSpot.
Reporting & Data Management
Build and maintain reports and dashboards in Acumatica and HubSpot to support operational and financial decision-making.Ensure data accuracy across accounting, inventory, and sales modules.Partner with the finance and data analytics teams to support reporting, reconciliations, and month-end processes.Collaborating with the data analytics team, translate data insights into actionable recommendations for business and process optimization.
Education & Experience:
Bachelor’s degree in business administration, information systems, accounting, or a related field (or equivalent experience).3 – 5+ years of experience in systems support, ERP/CRM administration, or process improvement roles.Hands-on experience with Acumatica ERP (configuration, workflows, and reporting) is advantageous.Experience using HubSpot CRM for ticketing or issue management preferred.Understanding of basic finance and accounting principles (general ledger, AP/AR, inventory costing, etc.).Experience in a multi-location or retail environment strongly preferred.
Technical Skills:
Proficiency with ERP and CRM platforms (Acumatica, HubSpot).Familiarity with POS systems.Strong skills in Excel and data analysis; Power BI or SQL experience a plus.Ability to translate operational needs into system configurations and process improvements.
Core Competencies:
Excellent communication and cross-functional collaboration skills.Analytical thinker with a strong attention to detail.Organized and proactive, with the ability to manage multiple priorities effectively.Customer-service mindset with a focus on supporting store and business users.
INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Contributing to the development and operation of IS governance, standards, and procedures
Assisting with security incident handling and investigations
Supporting risk, vulnerability, and business impact assessments
Engaging in patch monitoring, vulnerability scanning, and penetration testing coordination
Maintaining security registers and reporting findings
Communicating threats and vulnerabilities to stakeholders
Supporting governance forums and committees with management information
Staying updated on security technologies and trends to recommend improvements
Training:Why choose our Cyber Security Engineer Level 4 apprenticeship?
The Cyber Security Engineer apprentice can help to design, build and test secure networks, security products or systems to help protect your organisation against cyber threats.
QA is a market leader in cyber security training, with a state-of-the-art immersive cyber gamified learning, giving apprentices a hands-on learning experience in simulating a real cyber threat.
QA's exclusive partnership with Circadence Corporation, the pioneer of the hands-on gamified learning platform Project Ares®, allows us to uniquely incorporate hands-on scenario training into our cyber security apprenticeships. The Project Ares platform offers a totally immersive experience, using automated features to support skills adoption with an in-game advisor, Athena, who advises our players through scenario-based challenges. The platform scenarios replicate the unpredictability and escalating levels of complexity that cyberattacks can present. It drives high levels of engagement through leaderboards and badges; elements used widely in the gaming world.
QA’s Cyber Security Engineer Level 4 apprenticeship programme enables the apprentice to:
Develop problem-solving and critical thinking skills in a safe, but realistic environment
Apply all of the acquired skills throughout the programme, with added scoring of players and opponent actions with replay for object assessment
Take part in hands-on training and active-learning models that increase retention rates by 75% so that cyber apprentices can prepare for real-world challenges
Tools and technologies learned:
Apprentices will learn to use Project Ares, Python, Microsoft Azure, Microsoft PowerShell, Linux and AWS.Training Outcome:The apprenticeship offers exposure to advanced security practices and governance, preparing candidates for roles such as Information Security Analyst, Security Operations Specialist, or Governance and Risk Consultant. Long-term prospects include progression within the university’s Digital IT team or broader cybersecurity roles in the industry.Employer Description:The University of Salford’s Digital IT function focuses on digital strategy and information security (IS). IS is essential for protecting the confidentiality, integrity, and availability of the university’s IT systems and data. The team works across technologies to ensure security compliance and proactively improves the security posture of the organisation. Equality, diversity, and inclusion (EDI) are core to the university’s culture, aiming to create a collaborative and innovative environment that adapts to changing needs.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team working....Read more...
