Data Cabling Engineer
East London
£38,000 - £45,000 + Days Role + Temp To Perm Option + Overtime + Fuel Card + Training + Private Healthcare + Pension + Monday to Friday Schedule + Immediate Start
Join a growing leader in voice and data cabling solutions as a Data Cabling Engineer and take the next step in your career within cutting-edge data infrastructure projects. Work for a company that values career development, offering consistent training and support to help you become a highly skilled professional within a crucial, high-demand industry. This role will see you making an impact on projects across government, commercial, educational, and industrial sectors.
As a Data Cabling Engineer, you'll become a vital part of a specialist team focused on excellence and innovation in the data centre industry. You’ll work alongside experienced senior managers who are dedicated to your professional growth, guiding you to develop the skills and expertise required to succeed in complex cabling projects. This position is ideal for candidates with internal network experience, particularly in structured cabling and containment, who want to build a long-term career in data centre environments.
In this role, you’ll not only be installing and maintaining internal cabling but also helping create reliable network infrastructures that are critical to our clients' success. You’ll be working in a supportive environment where you are encouraged to take initiative and advance in your career, with opportunities to lead projects and gain further certifications relevant to the data centre industry. As a Data Cabling Engineer You Will Have:
* Experience in surveying, installation, and testing of Cat5e, Cat6, Cat6a, and fiber cabling systems * Background in data cabling or data centre environment * ECS or CSCS skills card
Your Role as a Data Cabling Engineer Will Include:
* Dressing cables * On site in data centre in East London * Prepare, label, and organise cable installations * Installation and testing of copper and fibre optic cabling If you are interested in this role please call Dea on 07458163032.
Keywords: cable, cable management, cabling engineer, shift engineer, day shift, night shift, cabling shift engineer, Datacoms cabling, telecoms, data centres, data center, fibre optic installation and testing, fibre optic, cabling installation, London, East London, fusion splicing technician, cable termination, optical fibre networks, singlemode fibre, multimode fibre, UTP cabling, STP cabling, coaxial cable installation, category 5e cabling, category 6 cabling, cabling standards, telecom infrastructure, telecoms field engineer, data centre operations, structured cabling systems, cabling maintenance, cabling documentation, cabling labelling, cable testing certification, Fluke testing, OTDR testing, cable plant testing, horizontal cabling, vertical cabling, fibre backbone cabling, patch cord installation, patch cable management, PON (passive optical network), DCIM (data centre infrastructure management), power redundancy, cabling redundancy, telecoms cabling projects, BICSI certification, network cable installer, SLA compliance, internal network....Read more...
Network Solutions Engineer
Location:- Manchester or Glasgow commutable but Hybrid Working
Salary:- £45-55k + 10% Bonus + Bens
Environment:- Cisco, CCNP (ideally cert or to this level), Network Design, Implementation, Cisco Firepower, Cisco ISE, SD-Wan, Nexus, MPLS, Firewalls, Meraki, VOIP, F5, Wi-Fi, Implementation, Troubleshooting, 2nd/3rd Support, Customer Facing, Datacentre, LLD, Escalations.
An experienced IP Network Solutions Engineer is required to join an expanding team of talented network engineers.
The role is working on large scale Enterprise Networks being involved in Low Level Design and changes on the network as well as day to day implementations, escalations and support.
This is a technically hands on role that worked closely with other teams such as network designers and mentoring and guiding 2nd level support. You will be the main network project engineer who would be heavily involved in the day to day running of a complex large scale network including the security and datacentre side.
This role offers lots of technologies to work on as well as working with industry professionals to CCIE level.
Apply now for full details.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
@mecscomms is recruiting a contract Network Engineer, home based, remote working, on behalf of a Global IT, Technology & Telecom service provider. The roles will have ownership for the management & delivery of bespoke & complex IP networks, IPVPN, IDA WAN & firewall security network solutions for global Enterprise customers. The IP Network Engineer will configure, commission, provision, implement & support service & network activation for Core, Internet, IP, Cloud & Data products.
If you possess a Cisco CCNA / CCNP / CCIP / CCDP & have experience in IP networking, IPVPN, MPLS, Security, Firewalls, network operations, provisioning, implementation, configuration, migration, troubleshooting or support, I'm keen to hear from you.
# Position: CCNA Network Engineer, Cisco Implementation Engineer, Deployment Engineer
# Location: Home based, remote working, work from home
# Duration: 12+ month contract
# Hours: Monday – Friday 09.00 -17.30
# Gross Rate: £20 - inside IR35
# Security Clearance: SC or BPSS level clearance (or eligibility for clearance) is essential
Environment:
Network Implementation Engineer, Deployment Engineer, Service Delivery, IP Network Engineer, Technician, Analyst, Network Administrator, Change Management, Delivery, Implementation, Deployment, Rollout, Service Delivery, Implementation, Configuration, Provisioning, Deployment, Support, Migration, Operations, Enterprise solutions, IT, Technology, Cloud Computing, Hosted Services, Internet, IoT, Hosting, Managed IT Solutions, Networks, Telecoms, Unified Comms, Security, Cisco, IPVPN, VPN, MPLS, WAN, LAN, BGP, RIP, EIGRP, OSPF ,ISIS, Junior, Cisco, IP, TCP/IP, OSPF, BGP, MPLS, ADSL, DSL, FTTP, FTTH, Fibre, xDSL, Ethernet, NOC, WAN, LAN, IPVPN, VPN, Data, RIP, RIPv2, EIGRP, Routers, Switches, NOC, TMC, NMC, Voice, CCNA, CCNP, CCIP, Cisco, Alcatel-Lucent, ADVA, Juniper.
Key Activity:
# Provisioning of Core IP, Data & Network Security solutions
# Solution implementation & configuration
# IP Network implementation
# Remote configuration & commissioning
# End to end deployment
# Change & delivery management
# New product deployment
# Process management
# Governance & Control
Overview:
The IP Network Engineer will be responsible for the configuration, commissioning, delivery, implementation & documentation of new customer deployments across complex IP WAN network solutions for Core, Internet, IP, Cloud & Data products including IPVPN, MPLS, Security, Firewall & IDA WAN network solutions.
Responsibilities:
# Provisioning of Core IP, Data & Security solutions for Enterprise customers
# Configuration of solutions over IP Internet, Cloud & Managed Cisco Service Provider core networks
# Translating customer solution design into robust technical solutions & their deployment
# Operational activities including Network configuration & integration of customer equipment
# Manage Provide, Change & Cease activity
# Customer circuit deliveries & planned outages / changes
# Carry out pre & post configuration testing to ensure error free installation (Layers 1, 2 & 3)
# Assist with the implementation of new Internet & Cloud based products, systems & processes
# Provide an escalation point for engineers requiring technical support
# Provide technical representation at customer & project related meetings
# Ensure quality assurance is maintained
# Maintaining associated customer & network documentation
Candidate Profile:
Candidates will be considered from a range of backgrounds from IP support to implementation and configuration, through to junior network engineers or telecommunications graduates and candidates with CCNA certifications.
Ideally you will have some previous network implementation engineering experience ideally gained within an ISP, Network Service Provider, Managed Hosting, Telecom, Technology, ICT, Cloud, Systems / Network Integrator or similar type of technology managed services provider.
Your professional or academic experience is likely to include some of the following:
# Network delivery for fixed-line WAN telecommunications services & product
# IP, Data & Transmission principles & protocols for Network Build
# Strong understanding of fixed line WAN products; Cisco, IP WAN, VPN, MPLS, Connectivity, IDA
# MPLS & VPN knowledge
# Experience with Routing Protocols (BGP, RIP, EIGRP, OSPF, ISIS)
# Layer 2/ 3 principles & protocols to across multiple MPLS networks
# Direct Internet, IP Transit, Internet Routing, RIPE database, Cisco Routers & Switches, PPP, MLPPP, Ethernet, configuring Cisco, Alcatel & Juniper devices
# TCP/IP protocols & services (TCP / UDP, IPSec, VoIP, SNMP, DNS, Radius / TACACS+, BGP, EIGRP, OSPF, ISIS), Transmission fundamentals
# IP network provisioning & implementation
# Cisco CCNA or CCNP or CCIP or CCDP accreditation
It is essential for candidates to currently hold OR be eligible to pass BPSS (Basic Check) and SC level security clearance checks.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
After a period of business growth, Link ICT are again on the lookout for an IT apprentice to join their team in Derby.
Reporting into the Technical Services Manager, your duties will include, but are not necessarily limited to the following:
Provide onsite and remote IT technical support to clients
Respond to support tickets in a timely manner, resolving tickets where possible and escalating where necessary
Ordering new ICT hardware and logging devices onto asset register
Installation and configuring of operating systems
Software installation, such as Office365, firewalls and anti-virus
Some lower level network administration may be required, such as setting policies and group permissions
Performing server backups where required
Administration of cloud services such as Microsoft 365 and Google Workspace
Assisting with structured cabling and network infrastructure installation
Supporting with any technical queries regarding unified comms
Technical fault diagnosis with audio visual equipment
Training:
Alongside this role, you will study towards your Level 3 Information Communications Technician Apprenticeship qualification, on either the Network Technician or the Support Technician pathway.
You will receive blended training, which includes weekly live, online training sessions and access to on-demand resources via the Pluralsight online learning platform.
In addition to this, you will also have a review with your Skills Coach every 6-8 weeks, to ensure you are happy and on-track with your Apprenticeship.
Training Outcome:
Upon successful completion of the apprenticeship, there the possibility of a full-time role available for a hard-working apprentice, and potential to specialise in areas such as cyber security, networking or provisioning.
Link ICT will continue to support you with professional certifications and will consider progressing you onto higher level apprenticeship programmes.Employer Description:Link ICT was founded in 2004 by Mark Fryers and set out to break the industry mould for how the provision of outsourced IT support services were provided. Now, with support from a team of customer focused technicians who have many years of industry experience, we pride ourselves on providing bespoke IT and telecoms solutions that inspire trust and build user confidence. A wide range of organisations including schools and businesses trust us to deliver their IT support function. Our unique onsite support combines the benefits of outsourcing with the benefits of your own IT team. Our aim is to ensure organisations truly benefit from investment in their IT infrastructure by ensuring systems work efficiently and users are trained to use them effectively. We offer a comprehensive range of services, from risk management to telecoms and connectivity, driven by the latest technological advances and are as unique as your organisation.Working Hours :Monday - Friday, 9.00am - 5.30pm (30 minutes lunch).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Full UK Driving Licence,Confidentiality....Read more...
Communicating with clients via the telephone and emails
Answering the telephone, taking messages, and transferring calls to the correct departments
Communicating with customers regarding aged debt via email and telephone
Processing supplier invoices
Contacting clients for monthly and annual purchase orders
General admin tasks
Creating customer budgets
Training:
As a Business Administration Apprentice with BPP, you will undertake the Business Administrator Level 3 Apprenticeship Standard
The apprenticeship will be delivered through a blend of live online learning, pre-recorded lectures and workplace support
Training Outcome:
Progression to senior administrator, opportunity to take on projects and responsibility for work packages/portfolio management
Employer Description:Riviera Networks have been providing turnkey IT and Telecoms solutions to the Real Estate industry for over 20 years. Focusing on this market sector has given us a unique understanding of the challenges faced by the front-line management teams, both commercial and technical. The RICS best practice guide to demonstrate “ best value for money “ for the Service Charge spend is a core driver in the managed property procurement process. To this end we have developed a comprehensive suite of services and products uniquely tailored to the needs of Landlords areas and common parts, delivering maximum functionality for the budget available.Working Hours :Monday - Friday. Shifts to be confirmed.Skills: Communication skills,Attention to detail,Microsoft 365 Package,Written communication skills,Strong numeracy skills,Team orientated,Detail Orientated,Punctual,Well spoken....Read more...
Cabling Engineer – Crawley
Paying up to £37k
Exciting opportunity to join a rapidly expanding Connectivity Provider as a Cabling Engineer. Our client provides managed cloud, managed support, managed security, business continuity and consultancy specialist services to a large number of SME and Enterprise clients across the UK.
As a Cabling Engineer, you will be responsible for the installation, maintenance, and troubleshooting of cabling systems for a variety of clients. This is a hands-on role that requires technical expertise, attention to detail, and excellent problem-solving skills. You will work in both structured environments (such as office buildings) and potentially more dynamic settings (construction/industrial sites), ensuring that all systems are installed to the highest standards.
Key Responsibilities:
Install, terminate, and test network cables in both commercial and Industrial environments.
Ensure all cabling and equipment are installed in compliance with safety and industry regulations.
Conduct site surveys to assess cabling requirements and design solutions tailored to the client’s needs.
Perform fault-finding and troubleshooting on existing cabling installations.
Maintain accurate documentation of installations, including drawings and as-built information.
Provide technical support and advice to clients on cabling and network systems.
Work closely with other engineers, contractors, and stakeholders to ensure projects are completed on time.
Required Qualifications & Skills:
Proven experience as a Cabling Engineer, Telecoms Engineer, or similar role.
Strong knowledge of cabling systems, including fibre optic, Cat6/6a.
Installation of Wi-Fi devices
Familiarity with the tools and equipment used in cabling installations.
Strong communication skills and the ability to work with clients and teams.
Ability to work independently and as part of a team.
Valid driver’s license is essential
CSCS card is essential
Office location Crawley (Field based role)
Paying up to 37k depending on experience + Excellent benefits package
....Read more...
As part of our team, you will play a crucial role in managing the entire lifecycle of smartphones and tablets for our corporate customer base and for ensuring that we deliver world class support and service. Your mission will be to ensure the seamless deployment, support, retirement and recycling of these devices, working to tight timescales and with great attention to detail. You will also support customers with their technical issues, by providing over the phone support, including following trouble shooting steps, to diagnose technical issues.
We're seeking someone with a natural flair for all things technical, armed with strong problem-solving abilities, exceptional customer service skills, a professional and confident telephone manner, and an unwavering attention to detail. If you're eager to be part of a forward-thinking company that values innovation, growth and sustainability, this role is tailor-made for you!
What you will do:
Proactively manage mobile device orders on behalf of customers including shipping, sending letters, stock management and onward delivery to customers and end users
Configure and prepare devices and accessories in accordance with agreed specifications
Assist with the on-site distribution of devices where required (UK locations)
Monitor and maintain accurate inventories of customer device orders and stock levels
Assist with checking goods in
Test devices based on agreed specification
Recycle, Trade-In and data wipe mobile devices, in-line with agreed specifications
Accurately update customer inventory and service records
Provide technical support for end user mobile device queries including liaison with the end user and customer IT teams as required
Support provisioning and in-life management and technical support of mobile data networking services and routers
Complete regular learning and training to develop your skills and knowledge
Training:Digital Support Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a fifteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
This is a Level 3 qualification.Training Outcome:Any career progression routes will be discussed upon successful completion of the apprenticeshipEmployer Description:Formed in 2012, Utelize was founded by Matt Atkinson and Kevin Steed.
Matt and Kevin have worked in the telecoms industry since the 1990’s. Both within the industry in commercial analyst and billing management roles and as procurement & technology consultants working for large enterprise organisations. They have also been founders and investors in a range of telecoms related businesses.
As it became clear that mobile would become the primary way of working for the majority of business workers, Matt and Kevin decided to form Utelize. Their aim was to create a new type of service provider that would, in Kevin’s words, “actually care about its customers, does the right thing and continuously strives to deliver better services!”.
The business has grown since then and was recognised in 2015 as an Everline Future 50 company (highlighting future potential high growth technology businesses).
We were delighted to also be recognised in this year’s Financial Times List of Europe’s 1000 Fastest Growing Companies (2020).
In 2019, we successfully applied to become a cohort member in the technology accelerator BetaDen. Where we have been busy developing our new Simovate range of next generation mobile networking products for remote workers and other business applications, closely linked to the Worcestershire 5G Test bed, where innovative new 5G and IoT solutions are being tested and developed.
Today we support a varied and growing number of well known mid market and enterprise brands. These include HomeServe, Stagecoach and Mitsubishi Corporation as well a number of specialist partners including our strategic partners at Mobliciti; who trust us to deliver excellent value, objective and plain speaking advice and above all proactive service and support.
Working Hours :Monday- Friday
8:30am - 5:00pmSkills: Communication skills,Attention to detail,Organisation skills,IT skills,Initiative....Read more...
Are you a Commercial Property Solicitor wanting to join an award-winning firm in West Yorkshire? If so, then we have a great opportunity for you in a vibrant and friendly firm in either their Leeds or Bradford office. Our client is one of Yorkshire's top regional law firms, they have broad range of clients from large corporations to SMEs, medium-sized businesses and private individuals all over the country. They have developed their reputation and size by delivering tailored legal solutions to meet the needs of its clients, with strong endorsements and recommendations attracting new work and lawyers from the competition. The firm are continuing to increase as they attract larger corporate and commercial clients who recognise the value they deliver and the expertise they offer across their core areas of practice. This is a fantastic opportunity to work within a friendly and close-knit team. The department covers various towns across Yorkshire, however this role will be based at their office in Harrogate. The role will involve working on a wide range of commercial property matters including site acquisitions and disposals, commercial leases, property finance and small business sales. You must be able to work relatively autonomously, however you will be working alongside an experienced solicitor who can provide support when needed. There is a base of work to pick up from day one, however this will need to be grown and developed in time, therefore an enthusiasm for business development is really important. The ideal candidate should have general commercial property experience and experience in retail, residential and commercial property, telecoms and charities would be an advantage, they are really open minded though. The successful candidate should ideally be at least 2 years' PQE, with a broad range of commercial property experience. Our client would also be happy to consider applications from candidates who fall outside of this bracket, but can demonstrate the relevant skillset and passion necessary for the role. How to Apply: Having been established for over 20 years, we are experts in legal recruitment. Our strength derives from the fact that we are well-known, well-respected and have developed long-standing bonds with both our clients and candidates, and have become an authority on all aspects of legal recruitment. To hear more about this commercial property solicitor role, please contact Sophie Linley at Sacco Mann on 0113 236 6711.....Read more...
Field Service Engineer
Bristol
£35,000 - £45,000 + On the job training + Stability + Job satisfaction + Company car + Personal use + Fuel card + Family - Feel + Appreciation + Bonus + Health insurance + Pension + Mobile phone
Solidify your career now as a Field Service Engineer in a recession proof industry which is consistently growing. On offer is full on the job training to allow you to do your job to the best of your ability and working with technical equipment which will give you continuous job satisfaction. You will be appreciated working with a company which puts the culture of the business first and ensures a great working environment and a family - feel!
This company operates in the sensor solutions & technology sector and is recognised globally as one of the market leads in the industry. Join the close knit team as a Field Service Engineer and have everyday job satisfaction where you will be appreciated for the long term and benefit from a fantastic all round package!
The Role Of The Field Service Engineer Will Include: * Full training * Service, instals and commissioning of equipment * Programming and fault finding software * Nationwide travel with occasional stay away
The Successful Field Service Engineer Will Need: *An Electrical background (ANY CONSIDERED)* Ability to commute to Bristol / nationwide if necessary * Full driving licence
Keywords: Field Service engineer, service engineer, Commissioning engineer, installation engineer, Service engineer,maintenance engineer, electrical engineer , project engineer, packaging, navy, reme, forces, electrical, Ex force, PLC , PLC Engineer, Electrical technician, Packaging engineer, Conveyor engineer, corrugated engineer, controls engineer, IT, IT Engineer, IT Technician , Software engineer, Software technician, onc,hnc,PLC Programmer, Programmer,Cabling engineer, telecoms engineer, data engineer,configuration engineer, reverification engineer,Birmingham, Coventry, Dudley, Walsall, Wolverhampton, West Bromwich, Birmingham,Bristol,Somerset,Bath,Swindon,Stroud,Keynsham,Yate,Malmesbury,Dursley,Swindon,Cheltenham,interfacing engineer
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted.....Read more...
£28,000 - £30,000 + Bonus + Benefits
A high-energy, numbers driven Inside Sales Executive with a passion for nurturing commercial relationships and driving consistent bottom-line growth is required to identify new B2B sales opportunities for an ambitious, growing company with a fantastic industry leading reputation.Our client is the premier hire supplier of Vacuum Excavators to the UK construction industry. They operate in various sectors including Aviation, Nuclear, Power, Highways, Rail, Construction, Gas, Water, Utilities, Telecoms, Tunnelling, Bespoke Solutions, and Emergency Works. Due to our ongoing expansion and incredible growth, an exciting opportunity exists for an Internal Sales Executive to join the team, develop and grow with the business.The ideal Inside Sales Executive will enjoy a varied role focussing primarily on inbound and outbound account management sales activity using their ability to build and develop customer relationships. Working within the Sales Team and reporting to the Sales Manager, the Internal Sales Executive will have a pro-active approach, as well as a personable demeaner.The successful candidate will be provided with tried and tested methods to find leads for new accounts using sales tools, as well as acting as the focal point for incoming sales inquiries from existing or new accounts. Essential to the role is the ability to be a strong listener, able to quickly build long lasting relationships. The role is office based, with no travel required.Key Responsibilities
Building and maintaining customer relationships
Provide customer quotations in a timely manner
Work directly with the clients to close quotations in a quick, efficient, and compliant manner
Keep the CRM system up to date with quotations, and relevant information
Developing key customer accounts
Provide advice to customers on the product range and services
To identify and secure new business opportunities by utilising the CRM system and other sales tools within the business
Support other departments and have a cross-departmental attitude
.Skills & Experience
Previous experience within a fast-paced sales role
Experience of the Construction sector
Excellent communication and negotiation skills.
Ability to build and maintain strong client relationships.
Detail conscious Proficiency in using CRM software, specifically Salesforce or similar
Ability in raising quotations and securing orders
Self-motivated with a results-driven approach.
Reactive and proactive telephone sales manner
Ability to work independently and as part of a team
Maintain performance over several KPI verticals.
Maximise all business opportunities
This is an exciting opportunity for a dynamic, proactive and highly ambitious Inside Sales Executive looking to take on a consultative, sales role with this highly regarded and growing nationwide premier supplier of operated vacuum excavators. An attractive base salary plus bonus scheme is available alongside great benefits including life insurance, private medical insurance and regular team events. Apply now!....Read more...
Assist and direct staff or customers when support tickets are raised
Support projects team with customer IT projects, including preparing IT equipment, EPOS and other scripted functions, to prepare equipment for live customer projects for our blue-chip client base
Identify and implement, where requested by management, any necessary technological advances for enhancing business products and services
Maintain and update existing products and services and provide documentation to support and educate employees and customers in said use where applicable
Support and maintain software and hardware used in the organisation's day-to-day operations and services
Provide an excellent level of service to our customers, being professional and courteous at all times
In addition to the above there may be other duties to carry out in relation to business/customer operational needs as and when required by your line manager to include supporting the warehouse and projects team at busy times and when the helpdesk is not busy. The role will require you to provide excellent levels of service to both internal staff and external customers.
Duties & Responsibilities:
Be considered technical trouble-shooter or, ‘go-to’ person in the event of requirement for first line technical support customer issues fully supported by your colleagues
Be nominated support for all matters pertaining to IP Protect Lite, WiFi, Loyalty and Chip & PIN solutions within our customer base
Respond in an organised, timely manner to all support issues received inbound across customer base customers and/or sales consultants and be able to perform technical and non-technical system maintenance to support a user or the team, i.e. password resets, running reports, firewall management, rule setting, managing authorised devices and responding to alerts regarding unauthorised devices on the network etc.) – All training provided and internal support of your role
Ensure support tickets are responded to and resolved within internal and customer set SLAs where applicable
To carry out remote installs and telephone support while customer's self-install
Read manuals, periodicals, release updates and technical reports to learn ways to further respond to issues and questions in respect of all systems and network(s)
Provide technical pre-sales support to sales, as and when required
Provide out of hours’ support as and when required and agreed with your line manager
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The classroom training for the ICT apprenticeship comprises of 4 modules.
Each module takes 1 week, and the apprentice will attend this in an online classroom with their designated JBC trainer.
When the classroom training takes place will be agreed at the induction meeting between employer, apprentice and JBC Skills trainer/mentor. We advise a bi-monthly approach to each moduleThe full 5 days will be required on the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home. The class sizes are small (a maximum of 10 learners) so that discussions and assessment can take place between apprentices, peers and trainers.
The 4 ICT modules are:
Networking Fundamentals
Mobility and Operating Systems
Cloud Fundamentals
IT and Business Principles
JBC delivers this apprenticeship over 16 Months total. This is made up of a 13-month training period and a 3-month assessment period that is known as EPA (End Point Assessment).
On the apprentice’s successful completion of the end point assessment, the apprentice will receive the following:
Level 3 Information Communications Technician Apprenticeship Certification.
This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.Training Outcome:As well as the chance to receive full on-the-job training throughout, by the end of the apprenticeship you’ll have gained nationally accredited qualifications.
The company also aims to offer the apprentice a permanent role at the end of the training (subject to successfully completing course and objectives.)Employer Description:With a legacy that spans more than two decades working with major high street retailers, EIT are the installer of choice for your complete installation needs.
Our management team has combined experience of more than 75 years and there are very few situations that we have not experienced or solved when challenges are presented.
No job is too big or small and, with an enthusiastic and dedicated project management team, highly trained to work with PRINCE2 methodology, we are well placed to service all of your installation needs.
We are accredited installers for Point to Point Encryption (P2PE) and for a vast range of other peripheral services such as cabling and network infrastructure, Telecoms, Electrical, Audio Visual and much more.
So often, it's the installation that can make or break the IT project budget. Delays and disruption arising from poorly managed deployment can waste time, tie up your IT resources and damage business performance. Here at EIT we pride ourselves on project delivery being right first time, on-time and...within budget!Working Hours :4 days on, 2 days off and cover weekends and Bank Holidays. Christmas Day, Boxing Day and New Year’s Day are Bank Holidays and are classed as days off for all staff. Early Shift: 8am - 5pm. Late Shift: 11am - 8pm. Sunday Shift: 10am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
