The ideal candidate is commercially aware, systems-savvy, quick to grasp detail, and confident in managing multiple moving parts without getting flustered. They will handle end-to-end coordination of customer orders, liaise internally, and ensure nothing falls through the cracks.
If you want to be part of a team that continues to maintain our high level of customer service and satisfaction and be an integral member of helping the business grow and succeed then this could be the role for you.
Key Responsibilities:
We see that this role has two key elements:
Sales support which requires working closely with the sales team to build on existing relationships and onboard new, provisioning the incoming work and working with technical/engineering to clarify.
CRM management, quoting and customer liaison all being critical elements of the end to end process. Interest in taking on projects and integrating within the operations element of the business will allow this role to flourish
Sales Support & Service Provisioning:
Work closely with the Senior Sales Executive to qualify opportunities, create quotes, and onboard new customers
Translate sales requirements into clear actions for engineering and operations teams
Ensure all customer details, expectations, and changes are captured accurately in CRM and internal systems
Customer Communication & Relationship Handling:
Act as a point of contact for post-sale queries, clarification and coordination ahead of installation
Build rapport with customers and proactively update them on progress and any required actions
Operational Coordination:
Schedule engineering jobs and liaise with field teams to ensure readiness, equipment, and timelines
Track installations through to completion and escalate issues where needed
Systems & Data Accuracy:
Maintain up-to-date customer information using Freshsales, Xero and InControl
Cross-check details for accuracy across internal systems and invoices
Process Support & Continuous Improvement:
Identify inefficiencies or bottlenecks and suggest improvements to workflows or communication
Contribute to internal projects that support operational performance and business growth
Ad-hoc Business Support:
Provide cross-functional support across sales and operations where needed
Performance Indicators (KPIs)
Speed and accuracy of quote-to-install process
Customer updates and communications handled proactively
Engineering jobs scheduled and tracked with minimal errors
CRM/Xero/InControl records maintained accurately and consistently
Reduction in rework or clarification delays
Contribution to smoother workflows and process refinements
Training:
A Helpdesk/1st Line Support apprentice, specialising in the Digital Service Technician (DST) pathway, under the Level 3 Digital Support Technician Apprenticeship qualification, will help your business by maximizing the effective use of digital office technologies, productivity software, and digital communications
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Ongoing career progression within the company is available after the completion of the apprenticeship (performance dependant.)
Employer Description:Approaching it’s tenth year, Cloudcell is a specialist provider of fully managed connectivity and telecommunications services, providing mobile based (4G/5G/WiFi/Starlink) solutions to customers when traditional fixed line services cannot meet their requirements. With teams that deliver tailored engineering to SME customers across the UK in a multitude of business verticals.Working Hours :Monday - Friday, 9.00am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Knowledge of Sales,Service delivery support,Calm under pressure,Ability to prioritise....Read more...
