Provide 1st line IT Support to customers who seek IT support
Logging helpdesk issues and escalating when necessary
Remote access troubleshooting
Configuring systems and updating software
Make sure that the company CRM system is updated
Answering customer tickets through a ticketing system and speaking over the telephone responding to inquiries from password resets to backups
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician
Employer Description:Evolve Managed Network Solutions offers proactive and human-centric digital solutions to keep your business running smoothly 24/7/365. With smart systems and agile procedures, we identify and fix problems before you even notice them.
Our four primary services – Business Connectivity, Guest Wi-Fi, SD-WAN and IT Support – provide one-stop solutions for all your telecom needs. Our patented SD-WAN technology allows us to deliver top-notch hardware with software-defined WAN paths that offer layers of redundancy, ensuring high availability and cloud-based control.Working Hours :Monday- Friday
(40 hours per week)
Weekly Rota:
7:00am to 4:00pm, 8:00am to 5:00pm, or 9:00am to 6:00pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills....Read more...
As a Digital Marketing Assistant Apprentice
you will:
Assist in executing marketing strategies and digital campaigns
Manage our digital presence across social platforms, ensuring brand consistency
Support content creation for social media, emails, blogs, and more
Provide administrative support, including diary management and reporting
Conduct market and competitor research to shape marketing strategies
Collaborate with external agencies on PPC, SEO, and creative services
Help organise events, webinars, and conferences
Gather customer feedback for use in marketing materials
Monitor and analyse campaign performance to improve outcomes
Follow up on leads with our sales team and track pipeline progress
Training:
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Multi-Channel Marketer and Certified Digital Marketing Professional by DMI, with training in how to:
Master the art of crafting compelling content tailored for diverse audiences and a variety of marketing channels, ensuring sensitivity and effectiveness in communication
Analyse and integrate information from the multi-channel marketing landscape to inform and optimise both short-term tactics and long-term strategies
Implement secure, innovative solutions using a broad spectrum of digital tools and platforms, ensuring seamless user experiences while achieving marketing objectives
Conduct comprehensive reviews and analyses of multi-channel marketing activities, measuring success and providing actionable recommendations for enhancement
Create and interpret insightful analytical dashboards utilising advanced digital tools, facilitating data-driven decision-makingStrategically plan, execute, and manage comprehensive marketing campaigns across an array of digital and traditional media platforms
Develop, understand, and apply marketing briefs and plans to ensure alignment with business objectives and brand consistency
For a full list of programme modules visit:
https://estio.co.uk/courses/digital-marketer/Training Outcome:
This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance
Employer Description:Envera is all about making technology as personal as it is innovative. We don’t just provide telecom and digital solutions; we help businesses transform how they communicate and operate in the digital age. By integrating award-winning systems with leading software, we bring enterprise-level capabilities to businesses of all sizes, helping them streamline processes, reduce costs, and enhance customer interactions.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Attention to detail,Team working,Initiative,Highly organised,Manage multiple tasks,Solutions thinker,Accuracy in work,Proactive,Tech-savvy,Eager to learn....Read more...
